ADT Security Services

I was having problem with someone stealing things off of my property so I called ADT to put cameras on my house to catch the person or persons who is taking the things off of my propertyThis is what I told ADT but they put motion camera that only last for second and is off for minutesThey did not tell me this until something was stolen off my property that is when they told me about the camera so I feel they didn't keep their word and I should be able to cancel my contract

I've been alarmed for different reasons at 1:AM days in a rowalarmed last year tooPlease let me out of contractLoosing sleep
Repeated problems with ADT alarms include tonight (1:30AM), flood alarm today, and second floor alarm tonightI was also awakened last night for a different ADT alarm for which I called and for which ADT has a recordLast year it was a front door that put police in my house, which was never necessaryI just need this to stopI called now to disconnect and after that, I have a beeping unit that is preventing me from sleeping because it keeps beeping even after the disconnectI just really need this to endADT please end my contractI am very disappointed with the service

The equipment does not workIt randomly disarms itself and goes off when there is no threatSmoke alarm is also defective
This is a terrible companyA year and two months ago, we signed up for their serviceIt was the biggest mistake we madeThey gave us faulty equipment and expect us to pay for a technician to come and fix itFrom day one, the alarm randomly disarms itself and goes offThis has resulted in a fine from the city that we had to payAll because of their faulty equipmentA few weeks ago, our second floor smoke detector stopped workingAgain, they want us to pay for someone to come fix their crappy equipmentWe have been paying for a service that isn't even being providedSo tonight, I called to cancelI talked to a "manager" who was so rude and told us we would have to pay a $cancellation feeThey broke this contract long before we ever didWe will be going to the courthouse to sue if this fee isn't waivedSave yourself the stress and find a reliable c

We purchased a home security system through *** *** *** an ADT retailer in February On May our shed was broken intoWe were unable to answer the phone when ADT called to ask if we wanted to dispatch policeAfter my husband and me and leaving voicemails ADT dispatched policeOn May I got a call around a.mthat a burglar alarm had again gone offI asked them to dispatch police immediatelyAfter that call and the slowness of the agent on the phone I called ADT back and asked if there was any way for them to dispatch the police more quicklyThey told me that they could change the instructions on our account so police would be called FIRST if a burglar alarm went offOn June the burglar alarm went off again for the shed and ADT did not call the police first per the special instructions on our accountThey called me then my husband who answered his phone and instructed them to dispatch policeAfter that I called ADT and asked that we be rele
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Customer service is horribleADT sends a letter saying they need to upgrade the cell phone on our systemThey cancel times after waiting for them over 1-hours each timeCustomers take time off from work to wait for the service to completed and the work never gets doneInstead of giving a narrow time window they give you a hour window

I have had ADT since and despite years of loyalty, they continue to charge me for a faulty systemEvery time there is a thunderstorm even if the system is not armed, there is a problem with the systemDONT SIGN A CONTRACT WITH THEM!
It also takes minutes for them to answer a callUNACCEPTABLE SERVICE

I was charged an early termination fee when I was advised upon ordering that I would be able to suspend the account for years before a fee is charge
I called ADT on 9/18/and spoke with Todd (no longer with the company)I inquired about upgrading my services and was told there would be a year contractI told Todd that I would be moving within the year with my parents (for a year) and they already had service so I would not be able to agree that a year contractTodd advised me that I could place my services on hold for up to years and if I got the services turned on within years I would not have a penalty for cancelingOn 6/16/I spoke with a manager named Irvin who advised that the early termination fee would apply because I am not moving my services and was told that the only way I could avoid that fee was to get services moved to my new home within days or have the new owner of the home activate services within daysHe said he would apply a credit for day

I am writing this because I have increasingly become frustrated with ADT
I signed up in March when moving into a rental house by myselfI was told I would be locked in to a year contractI said okWhen my job took me to another city months later, I had to moveI called ADT to transfer servicesThey DID NOT tell me that I would be resigning a year contract from that pointSo my first months essentially meant nothing towards my year contractI did not find this out till moving after a year lease was up at my rental house in the new city I moved tooI also had to get more equipment because the tech told me I would have to so I would be safeSales tactics yes but I was strong armed into getting more equipment$a month later I have had poor customer service experience along with being on hold and transferred over and over againRecently the cheap key pad starting beeping all the time so I unplugged itI got a call from ADT about this and I told them something was wrong with the unitThey sent someone out to fix it and DID NOT tell me about a service charge they would be billing meI refuse to pay this when they did not tell me they would be charging thisHow the heck is this customer service? Their equipment battery went out and I was supposed to pay for someone to come fix? NO! Also, when my alarm is going off, they take forever to call the police and notify them hence my house getting broken intoI cant stand ADT, I think they are a dishonorable company with shady sales tacticsI am in SALES and there is zero tolerance for dishonesty DO GO WITH ADT!!!!!!!!!!!!

ADT has rendered my equipment that I bought outside of the contract no longer usable, the list includes garage door openers,thermostats, cameras
I purchased equipment outside of my ADT contract for equipment compatible with ADT's Pulse system,
I spent over $dollars between the two garage door openers($ea, $total) two thermostats($ea, $total) four indoor cameras($ea, $total) one outdoor camera($125) and one nightstand tablet($200)
I have discontinued their service due to the high cost of the system and their insistence on billing on three month increments instead of standard monthly billing

Contract and services were cancelled and a representative called me to offer a new rate and reinstated services without my approval
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ADT would not dispatch when our alarm system went off
On 11/28/at approx 3:30pm ADT rcvd a signal that our alarm system was going offThey called the owner of the company to reportThey told him they could not call because we did not have an alarm permit on file so the sheriff would not dispatchMy boss drove the hour to the office and discovered it was a alarmWe DO have an alarm permitI called the sheriff dept and they said they did NOT rcv a call from ADT and that no matter what, they WOULD always respond to an alarm call - permit or notWhen I relayed this to ADT they then said they could not call because I had not sent ADT my alarm permit I have read my contract over and nowhere does it say to send them my permitI had no idea I was suppose to send them the permit...our business could have been cleaned out by the time my boss got there

ADT overcharged me by $and has refused to correct the error after multiple calls
I have had ADT security services for less than a yearRecently, the alarm system stopped functioning and, after repeatedly attempting to trouble-shoot by phone, a repair person came outWhen I was speaking to ADT by phone about the costs of a repair person, the representative noted that given the problems my ADT service was having, they would enroll me in a maintenance program, waive the initial enrollment fee, and send someone out at no additional costWhile I personally find the idea of having the pay an extra monthly fee to have my security service function properly a terrible business practice, I eventually agreedWhen the repair person showed up, they did not have a record of this conversationI was not home and my partner called me, and the repair technician sorted it out with ADT over the phoneWe agreed to pay $for the visit, and my partner signed a physical piece of paper agreeing t

SAVE yourself from the left hand not talking to the right handone person tells you one thing then the next person comes and tells you thats not right you have to do it a different way ADT has been a pain in my butt since day one I regret letting them talk me into keeping it by promise me things and then they never happen or others say its not possiblei have wasted so much time on the phone with them to get nothing resolvedextremely frustrating!! I would give them no stars if possible

My company given to collection because of terminated contract due to ADT failure to provide services
My company has signed the contract with ADT security services on The only disturbance we have experienced during service period was 1.57am-when the Burglary alarm went offADT only emailed me the notification about the burglary - NO calls, NO police, NOT even a textAn email in the middle of the night about things with possible disastrous resultsFortunately,this time it was my staff who mistakenly put wrong alarm disarm pin, but alarm was going off for about min - so only imagine what could be done to the business in that time if it was a burglaryADT didn't even call to follow up on the incidentTherefore I started emailing and calling ADT about what happened-but neither I got any explanations, nor any answers, much less any concern was demonstrated from their side about possible outcome of failure to perform their obligationsAll the above left me no ch

There are several components involved with this complaint First the technician took over hours to transfer my service He left for at least 1.5-hours in the middle of the service basically holding me hostage at my house until he decided to come back He gave no estimates on how long this "errand" would take He left and later that same evening the alarm started beeping After hours I still did not have a functioning alarm I called ADT and they told me they could only offer a hour window for their follappointment, which I explained was unacceptable After requesting to speak to a manager someone "found" an appointment that had a hour window The technician comes and claims the new board that the original technician installed was "bad" Apparently this one was bad too because it once again started beeping less than hours after he left I also see they fraudulently charged me twice even though I only authorized them to charge me $ They said oops and would

My experience thus far is that in the first month of service with ADT they are on top of their game for customer service; I was grateful of the service in the beginning; Remember that the first days is the only time you can cancel your contract WITHOUT 75% of the rest of your signed contract
After the first 30days my bike was stolen off my back porch(ADT doesn't protect that) & I'm definitely not paying $1,000+ to replace that
ADT agent told me the signs change every year(obviously not ð???), also made aware after the first days that agent had quitAwesome
ADT increased my bill without notice, they control the bill, no matter the cause, it was increased by themI have paid my bill on time & in full every month as it's on AUTOPAY & here comes a big ol slap at the end of the year for a service fee and permit
I was told they space it out across the year, lie
ADT has been hindering the truth & is money hungryWith this service I advice all acquaintances not to sign up

ADT came onto my business property and defaced it with advertising sticker
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I am extremely dissatisfied with the service that I received from ADT/Defenders/Whomever the shell company is Unfortunately I have been unsuccessful in cancelling this service (I was told that I needed to pay $1,to cancel although I first called within the day window), Everything that was told to me between the sales call and the installer was simply untrue I truly feel that I was extorted into a contract that I do not want to maintain and their cancellation penalty is absolutely ridiculous (a punishment for not wanting this service is horrible) I'm not sure of why they have an A rating but I would recommend that people read the reviews first before agreeing with this service
I originally searched online on Aug 4th for information on the security service when someone called to schedule an install The gentleman on the phone said that since I had an existing security system they would give me an $equipment credit then a second credit for $since my birthday was coming He said that they would give me a $Visa gift charge to offset the installation charge of $(I did not know that there would be 2/$charges) Also he said that they would give me key chain care remotes (well I only received of them) He said that my monthly charge would be $the only stipulation is that I would need to agree to pay that price for years (but somehow my bill is $59.99) so absolutely nothing is the way that they told me
I have called them several times to cancel - one time I was told that I called ADT instead of Defenders and therefore that did not count so I need to pay the $to cancel Why would this be allowed??
THIS COMPANY IS HORRIBLE!!!!!

I would give stars if that was an option hereWe have been with ADT for several yearsA few days ago I arrived home to an alarm eventAll doors were secured and nobody in the homeI called ADT and was being up-sold to a newer systemI was told ADT is the best and that we should upgradeAfter the sales pitch I was told that my system was offline for past few weeksDoes ADT not understand what home security is all about? If a system is offline for ANY reason they should be on a call immediatelyWe have been paying religiously for years and thought ADT was excellentDo not waste your money or timeWhen I called to cancel they tried to shove a cancellation fee in my faceI do not appreciate the unprofessional conductAlso I emailed *** *** which is supposedly the President of ADTNever heard back

They insist on continuing to charge my DEAD RELATIVES for security on a house that does not even have phone service As the executor of the estate, I have called them times informing that the person on the bill has been dead for years, and the remaining relatives in the house have also passed I continue to get bills for a service we do not need and is useless to us as there is no phone connected It is time for me to get a lawyer involved