ADT Security Services

Deceived by ADT vendor
I'm an engineer and a foreignerSo when I came to the USA to study, I rented a houseIt was me offered the service of ADTAs I did not know the English language very well, I asked what the payment was likeI was informed that I would pay the first months, I would leave a security deposit of dollars and after months I would pay month to MonthSo, I did that
When I tried to cancel the contract after year, because I'll need to return abroad, it was told me that the contract was years udring and that the fine was more than dollars
This is absurd, because a foreigner with a rented house would never make a year contract, because nothing was ever given to me and the house was already ready(installation)
Clearly I was deceived by not knowing a contract in the English language
I request intervention to proceed with the cancellation and use my security deposit to pay this last month that has not even won the invoice

I called the number and advised I want to cancel automated debits through my bankMy request was refused
My initial reason for contact was to discuss an email I received about a one time chargeThe agent was able to discuss it with me after getting my home addressI then advised I wanted to cancel the automatic bank debits and make payments myselfThe first agent refused because I could not remember a digit codeShe put me back into the queue saying someone else might be able to helpThe second agent was worseShe said she needed every name I had given as emergency contactsAfter giving all sorts of digits and all my sister's and brothers names, she finally said my daughter's name, Mia Chamberlain, was listedShe needed Mia's phone numberI gave her Mia's cell number which she said was correctThen she said, I need moreI need every name and number you have ever providedI explained that, after all this time, I could not remember all of thatShe just repeated,

I was tricking into assign year contract for ADT serviceIt was not working right, I called and they said they are going to charge me trip feeSo I just do not use itI called a few times and they said I assigned contract and could not cancelWhen the contract end, I have to call one month earlierI am really stuck on the serviceBasically I paid $each month without using itThe contract ending March 9, I called January this year and they still charged me $for early termination feeI never see a service like this

ADT will not honor a contract made with a sales rep who no longer works with the company that we purchased years ago
We purchased a home alarm system which included the installation of the alarm devices plus years of monitoring service, for which we paid the total up front The contract included a "move clause" which our sales rep said we were gaurenteed to move for no additional cost and the existing system sensors would be installed in our new house plus we could use our existing year pre-paid contract at the new house We knew we were moving so we agreed to pay up front The move clause is promised in writing by the sales rep via email when he sent our contract The contract was signed March so we still have a year and a half left to go
The move clause was written as eligible until We are now moving and ADT will not honor the contract We have called them times to discuss and have received little to no explanation or assistanceWe have been hung up

For a year now I've called their corporate office to take of my account and they never returned my call nor did they have Sabrina return my calls
I'm permanently disabled and it makes no sense even if I wasn't what I've dealt with trying to get my account fixed
I've repeatedly called ADT's corporate office only to never receive a response from them or SabrinaAccording to Sabrina is the person who some time ago told me to call and pay an old bill for $and they would reactivate my account yet each time I've called I get some ignorant representative who says they're a provider for ADT and try to charge me all kind of fees and other chargesADT was also suppose to send someone out to move the box from where it's at because where it was placed there are cords hanging out and I told them before the box shouldn't be there because every time anyone comes in the house they accidently hit the smaller box and now there are wires hanging everywhereI also requested them to move t

There was an existing ADT system in the home I moved intoI was told my bill with everything would be a month.My bill each month is
They have it automatically coming out of my account, they woildnt allow me to pay any other wayNothing initially discussed is the same, they are shadyNothing I was quoted or signed up for is the sameThey have been overcharging me.please have them cancel my contract for free

Beware of adt! They have super aggressive salespeople and will not take no for an answerThey quoted me on the phone so I agreed to pay the 100$ service feeThey came and installed it then told me me my landline was not compatible and it was going to be monthlyI cancelled my contract with them immediatelyWhen they came to take it all down the guy said that my phone line was compatible so I decided to stay with them if it would be monthlyThey have my credit card info and after all that they still are taking out of my accountI called to cancel my contract again and now they say its going to be to cancelThere is so much more I could tell you but typing Is not my thingIn the end I had to cancel my card and I'm going to have to pay to get out of this mess! It has been a real headache every since I called to get a quoteI rate them - stars

Not honoring repair commitments to system
after I called ADT to give them notification that I would be canceling my system after 12+years that I started to have issues with the system arming and disarming without input from myselfThis seemed very coincidental that the system would start acting up after cancelationI was still on contract when I called in and they sent out a technician to have a look at itThe technician said that the issue was probably the electronics and if it kept happening after powering down the system to call back to have the electronics replaced
When I called back a couple days later as the problem did not go away I was told that because the contract went out of service that they would not come out to fix the problem even though it was reported during my contract period
I have tried to resolve it by talking to a supervisor/manager in the call center named Bonny but am getting no whereThey said all they can do is tell me to power down the systemU

ADT is the worst company I have ever dealt with Very rude (beyond rude really) when I called to cancel serviceI was put on hold to "come up with" a "better" reason for cancelling my service I will never be an ADT customer again I also do not understand how ADT gets an A+ rating from Revdex.com when they have 94% negative reviewsStay away from ADT

For the past two months I have request to speak with a supervisor o to have one call me in regards to a service fee The situation was the equipment was sending default signals/alarms due to the battery had not been changed in the equipment/piece at the front door since it what been installed ADT could see that there was a problem just by monitoring the system, yet want to bill me

Requested a refund for over pavement, told it would take business days, now they cant guarantee when it will happen
Called on 3/10/to canceled my contract Was required to give days notice Made cancellation date, May 8, the date my contract is up On 3/13/noticed my they withdrew $and change from my checking account When I called I was told that it was in my contract I would be charged if I cancelled my contract early I told them I made the cancellation date effective the last day of my contract Asked for a refund and was told it would be 7-business days Was then told it would be in my account by 3/ Called back on 3/when refund not credited to my account and at first was told it would be in Monday 3/27, then told they couldn't; guarantee what date it would be refunded
Over the past three years ADT has lied about what was being installed, what was covered on my warranty, had it written into the contract they could raise my rates every year, but di

I got service through ADT through fraudulent activity on the behalf of an ADT corporate sales person/technician
I had ADT service through an authorized dealer *** at an address *** *** *** ** *** ** XXXXX)I moved to a new address *** *** ** XXXXX)I was approached by an ADT corporate salesperson/technician who told me that if I signed up for service with her, that my account with the authorized dealer would be cancelled and I would not have to pay any cancellation chargesI have been dealing with this issue for over five months nowI have not been able to get in contact with salesperson (Maxine *** and I have been in repeated contact with a representative at ADT corporate (Rhonda *** who on every occasion assures me that the situation will be corrected/has been corrected and that I will hear back from them within hoursI never get a call back and weeks past before I have to call back and go through the same thing all over again

I have tried through phone, through chat, through company website, through service technician to get simple answers about what is included in my plan
Account #XXXXXXXXX
I have been an ADT customer for many years - probably
I've been alarmed (no pun intended) by a recent set of unsatisfactory customer service experiences I have tried to get answers to simple questions from ADT I tried calling customer service, looking at my online account, scoring the ADT website, asking a technician A month or two ago, I tried to ask for a quote over the phone, and the woman asked me why I wanted smoke alarms for a three story house instead of one I was promised that a sales person would call me and I never got a call Before I completely disable the alarm and start from scratch with another company, I thought I'd try this final attempt at a remedy
This is a list of my questions
Does ADT currently monitor my smoke/fire alarm?
Did ADT install my smoke/fire alarms?
Wher

I was a customer of ADT for over seven years, never a contract with themthen when I call them to cancel my servicesthen I get a bill saying I owe them $in some change, to cancel my contract.what contract', I ask, they say I have a six year contract with themah no, I saidAdt says yes days ago you called the office and agreed to a six yrcontractnooooya adt says we have your signaturenooo again, I say,adt says well we have you on recordingok, I called to cancel my services, and this recording you speak off , I would love to hear, and have a copy of myselflong story short phone calls, dispute letters sent fax, mail, email, Facebook, my credit card disputed, there charges all, $and odd change, then $19.in changethen the big one $dollar bill for cancelling a contract I never had, didnt ask for, just the oppositethis is how they treat a customer of long years and all the problems with the systemwhat a bad experiencenow reporting to Revdex.comI'll get m

Salesperson ran hard credit inquiry without my approval, hurting my FICO score
I was interested in an ADT security system for my home and inquired on-lineI receive a phone call from a sales associate, ***, on 7/10/from telephone # 1(***) ***He asked for my birthdate and last of my SSN during his sales pitch and never mentioned anything about a credit check (I wouldn't have authorized it anyway as I was planning on paying cash)On 7/11/18, my FICO score dropped due to a hard credit inquiry WITHOUT my permission
I will never do business with a company who practices this type of illegal processThey MUST inform their clients if a credit check is OK

ADT installer came to home asked me where I wanted my keypad and installed itThen asked for a tour of home Tried to change my ordered from what I had specified in my hour phone call the day before with the customer service repAfter I said I just want the package I discussed when I ordered Charles said well I'm sure they discussed price and I said yes and he said $a month I said no both customer service people Sarah and her manager said $and I showed him my notes from the call He said we can't do it for that price because I didn't have a land line Again I showed him my notes and where they told me it was cellular Charles called his scheduler who said there's nothing they can do I asked about the holes in my wall in my entry way who would repair them? She said she would transfer us to customer care wher Charles spoke with a representative He said he would need to consult with his manager He came back on the phone and asked Charles to take it off speaker Charles then told me he needed to speak with his manager and he went out side to make the call Charles came back in and said my manager said you gave me permission to install the key pad so we don't have to repair your wall, sorry and left I told charles where to put the key pad based on the service package I was sold Charles said before he left that the customer service reps often sell customers stuff that can't be done and it puts installers in a bad position My recommendation to Charles on his next install would be to go over the package first with pricing before drilling holes in someone's brand new home and then leaving the homeowner in a bad position with holes because the they were offered a bogus package This company didn't display good customer service and I hope they replay the hour long order call that I place where cellular was mentioned and the price several times BEWARE!!!

I would like to cancel my account I don't have a contract It expired I have been asking them to cancel my account since December I sent a letter in January - no response I called and asked to cancel They either say call back tomorrow or transfer my call to second person or they hang up on mePlease cancel my account

The worst company I had deal with in my entire lifeI am and that is a long time, and it is a serious problemLast time my alarm went off for their faulty system, I called the company to help me stop itThey tried to help me on the phone but because I STOPPED USING THE SERVICE (although I keep paying for it because I am asked to pay ridiculous amount of money to get out of the contract), I forgot my passwordThe customer service rep then told me they can't come to help me stop the alarm and I have to 'pad' the system with towels and napkins to stop the sound from bothering mePad it? Can you imagine? NO PADDING can stop that alarm (it is too loud and annoying) and I had to sit at home with it blaring for hours until it stoppedBad service, bad customer service and bad systemPlease stay awayIt is not worth itI have been paying for it for almost years and I haven't seen any value to itIt is horrible, no one cares about you at ADT once you sign up for a year contract but they are good at pestering you to pay your bills every month with end less calls that come everydayPLEASE DO NOT SIGN UP FOR THEIR SERVICEDO YOUR DUE DILIGENCE AND STAY OUT OF ITFIND ANOTHER COMPANY IF YOU HAVE TOI am disappointed at myself for signing up and I still can't forgive myselfbucks every month is a money wasted down the drain for service that sucks as much as ADT doesI wanted to cancel but I can't afford that payment they are asking FOR CANCELLATIONTo add insult to the injury, I moved to a different city, and they said in order for them to move my service, I have to sign up for another three years contractI would rather die than sign up for ADT againIT IS THAT BADNow I am forced to pay for the service even when I am not using it: 50+ bucks every month because they refuse to relocate my serviceCan you imagine???? I pay bucks every month for a service I don't useJust angry and frustratedI don't know why they are still in business, but I guess they sell their business really hard and some gullible people like myself fall for it and customers are stuck for yearsMy advise is - do not use ADT, if you do, you will be severely disappointedThe only reason I am giving them one star is because there is no 'zero' star or 'negative' star for their horrible service and customer serviceBut if you want to throw money down the drain, then sign up for it and enjoy wasting money

I am being billed on my credit card for a contract that has ended and I have tried multiple times to get the company to end the service
We installed an ADT alarm system three years agoThere were no problems until the contract expired and it has been impossible to cancel their billing my credit card and they are threatening to turn me over to collections and report me to the credit bureaus
I just want tthem to stop billing me on a contract that has ended

ADT deactivated active smoke detectors in home without my knowledge when activating security systemADT left me without functioning smoke detectors
In January 2016, I signed a contract with ADTI was told at the time of the installation that "everything" was now being monitored by ADTIt turns out that I never had smoke detector monitoringI was duped by the sales rep who installed the systemThe bigger problem is that when ADT sent its authorized dealer to install their security system, they deactivated the smoke alarms that were existing in our homeWe have a brand new house, and we have hard wired smoke detectorsThey were working when we moved in, they were working before ADT mucked with our systemWe know this because if they weren't, we would have never been given the certificate of occupancy necessary for us to move into the houseAnd ADT never told me (during the install or after) that by ADT taking over the security system, they would be deactivating my smoke dete