ADT Security Services

hi,
I called adt sometime back in dec for security cameras the install was set up and the man Luis came the next day to install a panel and provided me with one indoor camera, when I asked him when was the other tech coming to install the adt cameras he told that they gut would be there but that he was on another job, *** then proceeded to show me the cameras he had installed at his home, I told im that it was nice and I like the way the pictures shows on the phone, he proceeded to tell me that they weren't adt cameras but that they were swann cameras, he told me to buy the swann cameras cause the adt cameras were a *** and that when I get the swann cameras to call him and he will come and install them
when I got the cameras I called him and he told me that after he finishes his side jobs he would come and install the swann cameras for me
weeks passed and I kept calling him and he did not answer, finally when he did he said he was in the hospital with the flu and would be here in a few weeks to install them so I waited
then on last monday someone was supposed to come and install them being it was approved for the cameras to be installed or so I was toldi and stayed home from work and waited all day and no one showed up
I keep calling adt and defender for help now *** manager *** is basically calling me a liar and said that *** did not tell me to get the swann cameras that it was another brand call ali or something like that , well I can assure you , he did tell me swann, I know nothing about security cameras, all I want is some resolve, I don't appreciate being told I am a liar and I don't appreciate being taken advantage of all I want is a little piece of mind knowing my home is somewhat secureif you can look into my file and see all the times I have called and the notes that are supposed to be in the system you can see for yourself, please im begging you , please help

Horrible customer service, incompetent rude representatives and inability to handle customer concerns
I had a horrible experience with ADT after two years of serviceI called to get upgrades to home security and or cancel if this wasn't possibleThe first call was answered promptly, I was told I couldn't get upgrades then when I said I'd like to cancel, I was magically able to get upgrades but yet the call was disconnectedI called back and there wss no record of my previous conversation that was disconnected so I tried to explain my issue to another representativeThis new representative didn't seem very competent and eventually put me on hold for over minutesMeanwhile, I called from another phone and my call was again answered promptlyI requested to speak with a supervisor and around the same time, the other call(from being on hold minutes) was recovered by a different person supposedly (sounded the same)I was told by the third rep that I should speak with him beca

Unauthorized InquiryConcerned about identity theft
I was contacted by an ADT representative at the ADT Norcross,Ga locationWhen she (Renee) contacted me we reviewed the quote for serviceShe explained the application process to me saying that they just needed some personal information for their recordsShe also mentioned that credit will not be pulledI agreed to move for with processI started to feel uncomfortable with questions I was being asked such as past addresses, date of birth, social security numberI stopped and asked why was all of this information necessaryShe said it was a new process and assured me nothing would be done with my information and credit report would not be checked
Within a few days I received an alert that my credit report had been compromised and an unauthorized inquiry had been madeI was very upset by the deception and potential identity theftI immediately contacted the manager of the branch Trevor and Harrison Monda and they

I was with ADT for yearsDuring this time they raised my rate times going from $44.16/month all the way to $to monitor two doors, two motions and a fire detectorAfter the last rate hike I decided to find other monitoring service for my system and found a great new option at $32/monthI forgot to call ADT immediately to cancel my services and did not think about it again until I saw a new $monthly charge on my credit card on April 4thHowever, when I called to cancel my services with ADT not only would they not refund me the prorated amount for my April bill they informed me that my contract required days notice to cancel so they would actually be charging my credit card one last time in May for an Additional $which they would refund me the prorated portion of after my contract officially ends on May 14th The costumer service rep was extremely rude and gave me a hard time for not being up on the fine print of a contract I had signed over years agoSo if you are thinking of signing on with ADT be prepared to see regular rate hikes and for them to stick it to you on the way outHard to figure out how they are still the number one provider of home securityWith these types of moves there has got to be a couple of companies ready to provide better customer service at a lower rate in order to take them out

I did not receive their service nor would I everMy wife scheduled an installation but then decided to cancel after reviewing the specifics of their servicesWhen she tried to cancel, they used bullying and fear mongering tactics to push their product and even insinuated that her husband didn't care for her safety if she were to cancelThis company's sales tactics are unprofessional and their customer service is beyond rudeI wouldn't accept their services if it were free

For a year now I've called their corporate office to take of my account and they never returned my call nor did they have Sabrina return my calls
I'm permanently disabled and it makes no sense even if I wasn't what I've dealt with trying to get my account fixed
I've repeatedly called ADT's corporate office only to never receive a response from them or SabrinaAccording to Sabrina is the person who some time ago told me to call and pay an old bill for $and they would reactivate my account yet each time I've called I get some ignorant representative who says they're a provider for ADT and try to charge me all kind of fees and other chargesADT was also suppose to send someone out to move the box from where it's at because where it was placed there are cords hanging out and I told them before the box shouldn't be there because every time anyone comes in the house they accidently hit the smaller box and now there are wires hanging everywhereI also requested them to move t

When I had called to cancel after years I was treated rudelyI called a week later they said they see I cancelled but did not do proper procedure
I called to upgrade my system(after being with adt for years)I was told someone would return my callI waited a week and nobody returned my callI figured if they can not call me for an upgrade what are they doing with monitoring my systemSo I decided to look elsewhereI found another companyThey came out deactivated the adt system without any call from adt or police and then installed their systemOnce the other company was installed I called adt to cancelI was treated rudely and was told I owed $I was upset and confused but apparently after years I decided last year to put in a new pad and at that time I was signing a year contract which I was unawareMY FAULT for not reading the extremely small fine printAnyhow I told them to send me the billI did not receive anything after a week I called them againTh

ADT is trying the charge a and something dollar cancellation fee for a new contract date in that I was unaware of
I have been receiving security services with ADT for yearsIn 2016, the great flood of occurredI was one of the affected individualsI called ADT to temporarily place my account on hold due to the home was unlivableWe were out of the house for around months and when we were about to return, I called ADT to resume services which they didThey came and hooked up a new system because they said my system was too oldFast forward to nowI called ADT to cancel my services due to I switched to a new providerI was informed by the rep that in order to cancel I had to pay a $cancellation feeI informed rep that I had been with the company for several years and I am not under contractThe rep stated that I signed a new contract after the flood due to my services were cancelledI informed her that my services were not canceled I placed them on

We keep getting alarms on the front door They have sent out repairmen three times We had another alarm today There will be a hefty charge from the City When I called to cancel the contract, based on nonperformance, they refused to do so without charging hundreds of dollars for early cancellation They refused to admit it's faulty equipment despite their own recorded history of three previous attempts to fix it I will NEVER, NEVER do business with ADT again Shysters

Nonstop Harassment After Being Told That an Issue was Resolved
We contracted with ADT to provide home security servicesAfter the three year contract expired, we decided to contract with another providerWe contacted ADT and cancelled our accountADT continued billing usIt took (at least) two more phone calls to have the account cancelledADT has since pursued collecting the balance on the accountAfter a few phone calls, I was told that the issue would be resolved and that we had a zero balance due on the accountThis was two weeks agoWe are now getting more phone calls looking to collect on an account that I was told was closed

Customer for yearsWhen you need the service, it does not workAlarm did not go off on last two burglaries for my businessNot worth it

SUMMARY:Ongoing billing problem since April, 2018.My family did not select ADT to be our security serviceWe had Sentry for years and was very satisfied with its rates & serviceWhen Sentry was taken over by ADT, our bill increased substantiallyUnder Sentry, we had apartments coveredADT only covered apartments, the 3rd apartment would have to have separate coverageWe declined the additional installation and charge.As Ms*** is retired, has health issues and is at home all the time with her caregiver, there was no longer a need for ADT's coverageThe monthly cost has already risen to $per month when a notice of increasing cost was sentAs her proxy and check writer (she signs), I called to have the service shut off A letter of the cancellation request was mailedAfter a few weeks, a credit balance check in the amount of $was sentThis act should have ended all contact between Ms*** and ADT.Beginning around April 23, ADT fraudulently added her na

I referred someone to ADT and they placed all my information including my credit card onto their account and their information and credit card onto my account Have called and dealt with numerous people that promised it was fixed just to log in a couple days later to have the same issue The most they could do for giving out my credit card information is one month free Horrible customer service Will never refer them again!

I cannot view the video clips from the cameras I purchased with my ADT pulse systemThe software ADT uses for video clips is Real Time and homeland security says don't use itTHE ADT SITE EVEN HAD A RIBBON NOTICE AT THE BOTTOM OF THEIR SCREEN TELLING USERS NOT TO USE REAL TIME DUE TO HOMELAND SECURITIES WARNINGNothing else works to view the clipsI have made calls, to tech, customer service, and others to get helpWe still can't view the clips so I asked them to come get the cameras and issue a refundWell they are not sure if they can give me a refundWHAT the camera clips are not view ableOf course I will still owe them if I cancel the contractWHAT- on line advertising lists days refundable contractSo I cancelled the contract in the day period and they charged meThe customer service rep told me I only had three daysWhat a sad situationI was so happy with the old system my husband had it worked and had no fancy stuff, but the sales rep said I had to get the

ADT does not tell the truthI was told that my fees would be reduced once I had internetLiesThey have actually increased my billI was even told by of their employees that I was being overchargedThe installer was untruthful and I have to pay for itBasic device for premium prices

When I had called to cancel after years I was treated rudelyI called a week later they said they see I cancelled but did not do proper procedure
I called to upgrade my system(after being with adt for years)I was told someone would return my callI waited a week and nobody returned my callI figured if they can not call me for an upgrade what are they doing with monitoring my systemSo I decided to look elsewhereI found another companyThey came out deactivated the adt system without any call from adt or police and then installed their systemOnce the other company was installed I called adt to cancelI was treated rudely and was told I owed $I was upset and confused but apparently after years I decided last year to put in a new pad and at that time I was signing a year contract which I was unawareMY FAULT for not reading the extremely small fine printAnyhow I told them to send me the billI did not receive anything after a week I called them againTh

Experience has been unprofessional I called ADT for an appointment for an alarm system, and was given a 6pm appointment for a sales person to come out and give me a quote on June 18th At 6:I was texted a picture of the high way by the sales person He then called me minutes later and said he needed to reschedule to Sunday Needless to say he quoted me as a monthly payment for the alarm system I declined I called back a the following month, and asked if they would honor the price and they stated they would However when I got the proposal they stated I didn't notice that it was higher
Product_Or_Service: Alarm service

I was overcharged for equipment I didn't buy
I did a transfer of service from *** *** *** ***, ** XXXXX to XXXXX *** *** ***, ** XXXXXI was told by the rep all I had to pay for was installation $100, and then $for general installing in personI would get a $credit for the equipmentIn addition, I kept the game exactly equipment from the old home, nothing changedThe guy came and STILL charged me for everything, coming out to $This is incorrect and not properPlease refund me for al the extra parts, etcor take $off the $I paidThank you!

During the storm of *** we had a lot of water damage to the house we were renting in *** and asked ADT to stop servicethe company refused
I was connected to several different people in the ADT department because they said that the only people that was having water damage was the state of *** and refused to turn off service I explain to them that I am renting and the own lived in *** ask us to move, he was not making no more repairswe had to move out and put our belonging in uhaul storagethe company that was handling the property explain that we must remove the Adt alarm when leaving the house so we unplug it because ADT refused and now saying we owe a lot of money This was something out of our control, have pictures and documents of moving in temporary area, yet they still said I broke a contract with themI did not have control over the weather and water that came into the *** area

Failure to call PBSO in a timely manner after I informed the dispatcher of a potential life threatening emergency
On June 4, 2016, my ADT alarm sounded because the front door of my house was opened After I informed the ADT dispatcher to call PBSO because my year old daughter was home alone and if an intruder was inb my house, this could be life threatening The dispatcher called me at 6:PM That conversation lasted seconds ADT did not INITIATE a call to PBSO until 6:mi9nutes later