ADT Security Services

I have been a customer for over years I have had several issues with the system and ADT has been at my house multiple times (just this year) ADT always had an excuse for why the alarm would malfunction, they did even replace a few things....however, I did not get my system for free I paid $for the install and equipment My issue is when the system does go down it it usually weeks for them to come and fix they system They DO NOT credit you for the inconvenience of no use Also I had an instance where the alarm was set-off, and the police did not respond for hours When I said something I was told ADT is not a priority call for police I have since looked into this (I have a friend married to a deputy sheriff) and it was confirmed Since learning this, I have installed cameras and called to cancel ADT Well, were we given the run around Five people, and over an hour later - I am told I have to wait days for it to be cancelled and I have to pay a cancellation fee and maintenance fee of $103! I didn't even know I was still in a contract since I only agreed to a two yr commitment and I had years Maintenance fee?? For fixing something that I already paid for? I could see if I got their equipment for fee but come on....Also, at this point they are willing to give a discounted monthly rate - really, but not compensate when the stupid thing is malfunctioning
and cannot be used for the month? I think ADT is UNBELIEVEABLE and I would NOT recommend ADT to anyone!!

Despite cancelling my service on 2/25/2015, ADT continued to bill me for my service
On or before 1/- I called ADT to discuss cancellation, in anticipation of relocating from my house to a neighborhood where the police direct-monitor alarm systems (on 2/25) Received E-mail survey request follow up from ADT asking for feedback on my contact with their customer service folks
2/24/- Closed on new house / took possession of house
2/25/- Moved into new house
2/25/- Phone call from Shane *** of ADT He called me, following up on the cancellation of my service, and spoke with me about why I cancelled my service During our conversation, I explained how I moved to University *** where the police direct monitor their own alarms
2/25/@ 6:PM - Follow up e-mail from Shane *** of ADT confirming my conversation ealirer that day
From 4/21/- 6/21/- ADT proceeds to bill my credit card for the following unauthorized charges on the follo

I cannot view the video clips from the cameras I purchased with my ADT pulse systemThe software ADT uses for video clips is Real Time and homeland security says don't use itTHE ADT SITE EVEN HAD A RIBBON NOTICE AT THE BOTTOM OF THEIR SCREEN TELLING USERS NOT TO USE REAL TIME DUE TO HOMELAND SECURITIES WARNINGNothing else works to view the clipsI have made calls, to tech, customer service, and others to get helpWe still can't view the clips so I asked them to come get the cameras and issue a refundWell they are not sure if they can give me a refundWHAT the camera clips are not view ableOf course I will still owe them if I cancel the contractWHAT- on line advertising lists days refundable contractSo I cancelled the contract in the day period and they charged meThe customer service rep told me I only had three daysWhat a sad situationI was so happy with the old system my husband had it worked and had no fancy stuff, but the sales rep said I had to get the

When I had called to cancel after years I was treated rudelyI called a week later they said they see I cancelled but did not do proper procedure
I called to upgrade my system(after being with adt for years)I was told someone would return my callI waited a week and nobody returned my callI figured if they can not call me for an upgrade what are they doing with monitoring my systemSo I decided to look elsewhereI found another companyThey came out deactivated the adt system without any call from adt or police and then installed their systemOnce the other company was installed I called adt to cancelI was treated rudely and was told I owed $I was upset and confused but apparently after years I decided last year to put in a new pad and at that time I was signing a year contract which I was unawareMY FAULT for not reading the extremely small fine printAnyhow I told them to send me the billI did not receive anything after a week I called them againTh

I was with ADT for yearsDuring this time they raised my rate times going from $44.16/month all the way to $to monitor two doors, two motions and a fire detectorAfter the last rate hike I decided to find other monitoring service for my system and found a great new option at $32/monthI forgot to call ADT immediately to cancel my services and did not think about it again until I saw a new $monthly charge on my credit card on April 4thHowever, when I called to cancel my services with ADT not only would they not refund me the prorated amount for my April bill they informed me that my contract required days notice to cancel so they would actually be charging my credit card one last time in May for an Additional $which they would refund me the prorated portion of after my contract officially ends on May 14th The costumer service rep was extremely rude and gave me a hard time for not being up on the fine print of a contract I had signed over years agoSo if you are thinking of signing on with ADT be prepared to see regular rate hikes and for them to stick it to you on the way outHard to figure out how they are still the number one provider of home securityWith these types of moves there has got to be a couple of companies ready to provide better customer service at a lower rate in order to take them out

ADT-Protectron
Phone: (XXX) XXX-XXXX
Fax: (XXX) XXX-XXXX
*** *** *** E,
*** ** *** ***
ADT Security Services Revdex.com(r) Accredited Business Seal
Complaint:
I was a customer with Protectron and then ADT-Protectron from October to October at the address *** *** *** *** *** *** I moved from that address on October 15th to XXXXX XXXth *** *** *** *** on October 31st, Prior to moving from the *** residence, I contacting a member from ADT-Protectron and asked them to discontinue service on October 15th, Following the move, and when reviewing information from a bank account that I no longer use as my primary account, I noticed that a charge from "ADT-Protectron" occurred for the months of November and December 2015, and from "ADT" for the months January-April ($total)In April 2016, I contacted ADT and asked why I continue to be charged when a) I canceled the service, and b) I no longer own t

ADT Home security presented me a contract for an alarm systemI was made aware that all of my equipment was working correctly to arm and disarm the systemThis is a breech of ContractHowever, not knowing my sensor in my dining room area was not working causing me to falsely securing my home and myself The salesman used an old sensor from my alarm system about years or more oldHowever he assured me that my system worked I called to cancel out this contract, the manager stated that I can but I would be responsible for paying $ in full of the month contractPlease have this Company to refund me all of my money paid towards installation and to come and retrieve their equipment as soon as possible I should not be kept in a contract if my equipment was not working properly Money was taken from my credit card without me knowing or the salesman explaining this upfront I no longer want to deal with alarm Companies
Product_Or_Service: ADT Home Security monitor

Scheduled an appointment for 11am that took a week for them to come outThey arrived at 4pm, no apologyThey also told me to call the phone company to fix the issue with their systemMy phones work fine, your alarm system doesn'tI would not recommend this company to anyoneYou are better off with a junkyard dog

When I had called to cancel after years I was treated rudelyI called a week later they said they see I cancelled but did not do proper procedure
I called to upgrade my system(after being with adt for years)I was told someone would return my callI waited a week and nobody returned my callI figured if they can not call me for an upgrade what are they doing with monitoring my systemSo I decided to look elsewhereI found another companyThey came out deactivated the adt system without any call from adt or police and then installed their systemOnce the other company was installed I called adt to cancelI was treated rudely and was told I owed $I was upset and confused but apparently after years I decided last year to put in a new pad and at that time I was signing a year contract which I was unawareMY FAULT for not reading the extremely small fine printAnyhow I told them to send me the billI did not receive anything after a week I called them againTh

Failure to call PBSO in a timely manner after I informed the dispatcher of a potential life threatening emergency
On June 4, 2016, my ADT alarm sounded because the front door of my house was opened After I informed the ADT dispatcher to call PBSO because my year old daughter was home alone and if an intruder was inb my house, this could be life threatening The dispatcher called me at 6:PM That conversation lasted seconds ADT did not INITIATE a call to PBSO until 6:mi9nutes later

I signed up for ADT alarm service in ADT states I have a contract for three yearsThe billing, unbeknownst to me was increased every month without my knowledge or consentI called ADT and spoke with a supervisor, Kasey, who told me she would email me a copy of the contractKasey never emailed me the contract, and refused to remove the excessive billing charges from my accountI am extremely upset by these deceptive business practices, and that I have been charged more than the original agreed upon monthly contractual amountI would like the charges that I did not agree to refunded and I would like no more fraudulent charges to my account with themPlease help ADT refuses to correct the issue and will not even provide me a contract that I have allegedly agreed to
Product_Or_Service: Alarm service
Account_Number: XXXXXXXX

Nonstop Harassment After Being Told That an Issue was Resolved
We contracted with ADT to provide home security servicesAfter the three year contract expired, we decided to contract with another providerWe contacted ADT and cancelled our accountADT continued billing usIt took (at least) two more phone calls to have the account cancelledADT has since pursued collecting the balance on the accountAfter a few phone calls, I was told that the issue would be resolved and that we had a zero balance due on the accountThis was two weeks agoWe are now getting more phone calls looking to collect on an account that I was told was closed

We were told at siand when we first tried to cancel our service that the contract was 2-yearsCalled again at 2-years they said contract is 3y
We moved to ***, ** and decided to sign up for ADT services due to the safety concerns in the neighborhoodWe signed up April of and were told on the phone it was a 2-year contractWe called when we moved last year to cancel and the person on the phone said it was a 2-year contract and we were better off just waiting to cancel a month before the 2-year mark so we aren't penalized for early cancellationWe have been paying to secure an unoccupied house since we officially moved in November of 2015, waiting to cancel appropriately as the customer service representative explainedI called today (3/23/2016) to give our 30-day notice and cancel our services so we are not penalized only to find out it was actually a 3-year contract and that we now owe over $to cancelI reached out to the public to help remedy this situation

I had a terrible experience simply trying to cancel my account I understand they do not want to lose business, but they made it so painful and time consuming I was asked very personal questions that was none of their business They transferred my call to a line that played marketing type information over and over I never did get to a real person I called in again as a new customer and they picked up right away I finally had to say I'd engage my lawyer if they didn't help me cancel my account Hindsight I should have sent a certified letter requesting my cancellation instead of dealing with all the headache and anger

I called in 2/11/to cancel my service and was told that it would be cancelled It has not been cancelled and I keep getting charged
ACCOUNT NUMBER: XXXXXXX
My wife and I called ADT on February 11, to see about upgrading our system, when the gentleman informed us that he was unable to do anything without charging us for new equipment and additional fees I asked him to cancel our service He said, "ok." I waited on the phone for a few seconds, and he said nothing after that so my wife and I took that t to mean that we did not need to do anything else and that our service was cancelledWe then went out and got new service for a lower cost and much better features
In March we were charged again for regular monthly service So my wife and I called back and after being on hold for over an hour we again requested that our service be cancelled and to be refunded for the last two monthsThe young lady that we talked to said that she had talked to her manager (while we wer

I returned $worth of equipment to ADT, but never received a refund
I cancelled my ADT service within the approved 3-day window I returned $worth of equipment to them on 8/12/16, fo r which I was to receive a refund in 7-business days I have called times to request my refund, most recently on 10/12, and each time I was told that my refund was "coming in 7-business days." I am due a refund in the amount of $immediately

ADT Service has not been functioning properly for about months Canceled service and being charged $
ADT Service has not been functioning properly for about monthsA technician came to "fix" the problem but issues persistedThe Alarm would go off on its own for no reason, all hours of the day and night, and go off when it shouldn'tIt then went off and wouldn't turn off regardless if I unplugged the machines and attempted to log in online to turn it offI contacted ADT to schedule another technician service and requested they turn off alarm The tech was scheduled to come out later that day
The agent disarmed the alarm and as soon as I hung up the phone the alarm went off on its own againAnd again I couldn't turn it off no matter what I didThe police even came to the homeIt was am
I then took a hammer to both machines as this was the only way I knew of to disarm them I immediately called ADT and was told I would now be charged for a technician and new

Made multiple requests for certification of monitoring for insurance purposes, but repeated calls did not result in such a document
On or about March 1, 2016, I called to request a certificate of monitoring for insurance purposes Second attempt on or about March 30, for same Third attempt on or about April 30, Fourth attempt on December 22, On the fourth attempt, was told a certificate was only available using the internet This severely conflicts with previously provided information Insurance discounts thus lost Followed up to cancel service

For a year now I've called their corporate office to take of my account and they never returned my call nor did they have Sabrina return my calls
I'm permanently disabled and it makes no sense even if I wasn't what I've dealt with trying to get my account fixed
I've repeatedly called ADT's corporate office only to never receive a response from them or SabrinaAccording to Sabrina is the person who some time ago told me to call and pay an old bill for $and they would reactivate my account yet each time I've called I get some ignorant representative who says they're a provider for ADT and try to charge me all kind of fees and other chargesADT was also suppose to send someone out to move the box from where it's at because where it was placed there are cords hanging out and I told them before the box shouldn't be there because every time anyone comes in the house they accidently hit the smaller box and now there are wires hanging everywhereI also requested them to move t

ADT does not tell the truthI was told that my fees would be reduced once I had internetLiesThey have actually increased my billI was even told by of their employees that I was being overchargedThe installer was untruthful and I have to pay for itBasic device for premium prices