Search results: holidays

• Toys R Us

  ...from our registry. Anyone with children knows that money can get tight when you have children. We planned on using this money to purchase items in the 3-6 month range in stead of money out of our own pockets, especially since it was around the holidays. We would really like to receive our gift card and an additional credit for all of my time we have wasted just TRYING to resolve this issue. We've spent over $300 more than we intended to get certain items for our child. This whole situation i...

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  Company rating 

  697
• Toys R Us

  Review: False advertising from toys r us! Toys r us website is advertising to give a $100.00 in spending for the holidays if product is perchased. I also have a screen shot of the ad and a video. I called their web guest service relations agent(s) and just kept getting transferred from one person to another. They are claming its part of their 10% back program but the ad I have does not say "up to it state plus get $100 to spend for the holidays. Product_Or_Service: Tabeo E2 Order_Number...

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  Company rating 

  697
• Toys R Us

  ...identical to the items advertised (e.g., brand or size). [redacted]Desired Settlement: [redacted]I simply wanted a new stroller to take with us on our family vacation to Disney world Thank you for listening to this long email Best wishes and happy holidays God Bless the hands family Business Response: Please be advised we have sent this complaint to the appropriate store mentioned in the complaint. The store will be in contact with the consumer. Thank...

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  Company rating 

  697
• Toys R Us

  Never again will we shop with toys r us. Last year we purchased a bouncer for our daughter from your website for a Christmas present, after waiting 4 weeks, 4 weeks where you kept telling me the shipment was delayed because of the holidays, You then cancelled the order the end of December because you sold out and never fulfilled my order. It took us 6 weeks and several hours on the phone to get a refund. We decided to give you another shot for my daughters first birthday and bought several...

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  Company rating 

  697
• Flagship Resort Development Corporation

  ...June 19 2014 and addressed my concerns w [redacted] along with other members of the board and upper management. I was told this only affects less then 200 of our owners and it's for safety reasons. I offered not come on high volume days such as holidays or the summer season. I also said I would call before our family of 4 came to make sure the hotel wasn't at full occupancy. I was told no it being taken away and the issue would not be revisited at a later date. I was free to seek legal advice...

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  Company rating 

  58
• RevitaRUGS

  ...the small hole in the rug. As for the pre-existing color run, our artisans are a bit backed up with an overload of work, we have not started that process as of this point. I know we discussed a week turnaround, however, with the workload and the holidays, we would be targeting after the first of the new year. Please let me know if you still want us to work on it OR if you want us to return it. We can have it delivered this Friday if you wish. Thank you and best regards, [redacted] After thi...

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  Company rating 

  1
• Earth Relocation, Inc.

  ...as a courtesy I would like to inform you that our crew is estimating the volume to be 750 - 800 CFT. We will provide you with the final volume dimensions once the goods are at our warehouse. We will keep you posted. Thanks and happy holidays!! Kind regards, [redacted]" We received another email on the following day stating that our volume was NOW estimated at 1200 cubic feet. What happened between our home and the warehouse? What good would an in-home survey have done if in fact, ER'...

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  Company rating 

  19
• Onyx

  ...w/ my VIP purchase. I also told them to waive the Signature Delivery, which they didn't. Required age 21+ to sign, which age I am not of yet. Promised by [redacted] if ordered on 12/14, item in-stock, ready to ship to TN in 3-5 days. & if the holidays delayed it, receive before 12/28.Desired Settlement: $825 refund subject to change on buyer's end; currently pending [redacted] keeping dispute open and ruling in my favor for obvious breach of contract in failure to provide promised...

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  Company rating 

  601
• Onyx

  ...BUSINESS HOURS.Excluding Christmas Day and New Years, that time period expired on 1/5/2015. I then contacted "[redacted]" again, stating that the time period was over and asking where my refund was. She replied that [redacted] was closed during the holidays and that CARiD had to "wait for a cancellation confirmation" prior to processing my refund, and that they had "just received it" and that my refund would be processed in "24 BUSINESS HOURS" once again.I then emailed the manufacturer of the...

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  Company rating 

  601
• Onyx

  ...back. so where is my parts? no one knowsDesired Settlement: my parts delivered now!! someone stop there false advertising on the web Business Response: I apologize however, when we submitted the order, the item became out of stock due to the holidays per manufacturer. We are refunding the Customer as he cancelled the order, understandably so. As a result I did send a $25.00 gift card for his inconvenience. If he wants to notify me prior to placing an order, I will personally call the...

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  Company rating 

  601
• P.C. Richard & Son Inc.

  ...They finally came out (approx. 12/20/13). Prognosis - new control panel, he needed to order it said 3-5 days. He said they would call and schedule a time to fix then. About 10 days later, no call. I called them. The excuse was well busy during the holidays. Nobody was sure what was happening, they would get back. After about 3 or 4 phone calls, back and forth, part was backordered. They offered me an exchange. Fair enough. Only problem, they didn't carry that model any more. So, basically thi...

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  Company rating 

  780
• BMW of Newton

  ...key in the first instance.Desired Settlement: Refund of $286.48 Business Response: I have contacted the General Manager of the dealership and asked that he follow up with Mr [redacted]. We unsuccessfully tried reaching out by phone before the holidays.It is our intention to address and find resolution in this matter.Sincerely,[redacted] Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before...

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  Company rating 

  13
• Basement Xperts, LLC

  ...a week. She submitted her plans and the permits were approved by the township on January 8, 2014. [redacted] stated in her complaint that her permit was approved on January 1, 2014 which is not possible as the building department is closed on holidays, Our contract states 60 working days to complete the job. It also states that 60 working days excludes inspections (some townships will not schedule all inspections in one day as the have a process to follow). The contract also states it exclude...

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  Company rating 

  31
• Dukat LLC

  ...with the assurance that my request would be escalated to Level 2 support with a response in 24-48 hours. To date, I have received no reply regarding my referenced orders. I've provided your support staff additional time to reply due to the holidays, but this level is responsiveness is not good. I have two primary issues that need to be addressed ASAP. 1) Qty (2) of the Sterilite Clear Storage Tote's that I've received to date have been badly damaged and cracked. Essentially the corner i...

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  Company rating 

  41
• Dukat LLC

  ...fact that Mondays are usually a high call volume day and from returning customer calls from the weekend in addition we were especially backed up because we were closed on the previous Thursday and Friday 9/25 & 9/26, in observance of the Jewish holidays. We try very hard to answer our customers within a 24 hour business day time frame. I did look into the customer's order, it was placed on Monday, 9/29/14 and delivered on Friday, 10/3/14, via UPS tracking number [redacted]. Customer had...

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  Company rating 

  41
• Dukat LLC

  ...to verify the above information. Thank you Consumer Response: Review: [redacted] I am rejecting this response because: I did not once speak to anyone who works for Essential Hardware at any time. If they were going to be closed for holidays then they should not have charged me for 2 day shipping or at least contacted me regarding the situation. While I did end up receiving my goods two weeks later, the reason for my expedited shipping was because I was using the paddles for wedding gift...

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  Company rating 

  41
• The Learning Junction

  ...papers which clearly state our policies on tuition payments, tuition reimbursements and adjustments, our expulsion policy and are given a Parent Handbook including our policies regarding tuition and our scheduled school closing list including holidays and breaks. Those documents will be faxed to [redacted] following the submission of this response. In response to Mrs. [redacted]'s statement that on December 11, 2013 she received a phone call that her son was expelled and to come pick him up...

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  Company rating 

  1
• Patriot Plumbing, Heating & Cooling, Inc.

  ...questions, resolved issues, and gave sound guidance throughout a complete remodel of our bathroom and total house plumbing. It started as a simple (we thought) burst pipe, and became a serious issue with weak pipes and connections throughout the house. Matt, and Ryan, and Gabe each worked with expertise and promptness to get us back to a whole bathroom and pipes under the house during a very busy crunch time with holidays pushing us and them. Excellent work. We would recommend them to others

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  Company rating 

  10
• SuddenValues.com

  ...service regarding this issue on January 31, 2014 and received the following response from customer support: [redacted] (SuddenValues) Feb 03 12:08 Amanda, This shipment of this product to our distribution center is running behind due to holidays in the originating country. We expect it to arrive at our distribution center mid February. We apologize for this delay and thank you for your patience in advance. Best Regards, SuddenValues Customer Service I have sent several subsequent...

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  Company rating 

  325
• SuddenValues.com

  ...1/13/14 with Sudden Values for (2) bottles of cologne as of today 3/23/14 I still have not received them. I have tried several times to contact them through there support area in their website. One time I was sent an email starting because the holidays the shipping schedule was behind. The second response after I asked when I could expect my shipment was to be patient. I feel 2 months is patient enough for this company to either refund my money or give me the product. The (2) voucher number...

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  Company rating 

  325

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