Search results: holidays

• Dooney & Bourke, Inc.

  ...tracking number, on January 2, 2015. The item arrived at Dooney on January 5, 2015. I contacted the company by phone on January 8 regarding my refund. The customer service agent said to allow two weeks for a credit because they didn't work over the holidays , so they were backed up by a week. I called again on January 19 at which time I gave the customer service agent the tracking number. She stated she would put a track on the package and I would receive my refund within 48 hours. Today i...

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  Company rating 

  224
• Dooney & Bourke, Inc.

  ...and was informed the bags were while supplies last and if I did not receive one by now I did not get one. I have been a loyal consumer of Dooney and Bourke for years. I am extremely disappointed in this bait and switch marketing scheme during the holidays. The free tote should have been honored up until the deadline of 12-25-14 at 11:59pm EST. I have purchased a Dooney bag from [redacted] in past years and watch your spokesperson on [redacted] who frequently talks about the company, the...

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  Company rating 

  224
• Dooney & Bourke, Inc.

  ...would be much appreciated. For reference, my order number was [redacted].Desired Settlement: I want my nearly $400 refunded promptly and immediately. Business Response: We apologize for the inconvenience caused to the customer. Due to the Holidays we are experiencing high return volume. The customers credit was processed on 2/17 Consumer Response: I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to...

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  Company rating 

  224
• Dooney & Bourke, Inc.

  Review: Starting on Black Friday (2014) Dooney & Bourke website advertised the "Twelve Days of Dooney", for the holidays. On the following dates, I placed an online order for various products: 11/29/2014, 12/05/2014, 12/10/2014, 12/15/2014 and 12/21/2014. The order on 12/05/2014 was cancelled by their company, due to the fact, the item had sold out. I was not contacted by their company for this matter, but I had to contact their customer service department questioning the status of my...

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  Company rating 

  224
• Kennedy's Plumbing & Heating, Inc.

  ...Tim K[redacted] came to our house and explained everything including financing options. We are very happy with the result. Silent, reliable heat (we have natural gas and old-fashioned radiators) and, best of all, for the extra company during the holidays, unlimited, on-demand hot water! The wall-mounted unit was installed over the course of 2 and ½ days by two technicians. A couple of minor things weren't completed at the time of the installation, and I assumed I would be chasing someone...

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  Company rating 

  14
• Safe Home Security, Inc.

  ...the yard. If that was the case, why did she pay the first year and never call to stated the same? Regardless, the last time the customer was contacted regarding the past due balance, she stayed she could not afoord to make a payment until after the holidays, then came the complaint. The dealer was contacted and stated at no time did he ever tell her she would get the first year free, under any circumstances. He further stated a competitor, knocked on the customers door and bad mouthed SHS, in...

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  Company rating 

  1130
• Safe Home Security, Inc.

  ...service and we paid a sub contractor to go out and give it to him. We will gladly cancel the account after the customer pays teh outstanding service balance. Consumer Response: Review: [redacted] I am rejecting this response because: Happy Holidays, and thank you for such quick response to this matter. Its very unfortunate this company's level of service (or lack thereof), that continue to try and bring "new" reasons for the invoice, when in fact the invoice in dispute has nothing to do...

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  Company rating 

  1130
• Safe Home Security, Inc.

  ...it, and he told me it was against the law. He would, however follow up with me in a week or so. I called the cable company, and they came over and looked at everything. It was fine and Safe Home would need to come back. That was right before the holidays. It slipped our mind and we finally called Safe Home back after holidays. Mind you, the never did follow up as promised. We explained that we have been out of service for 3 months now (still paying) and if they cannot fix, we want to cancel. Of...

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  Company rating 

  1130
• Aetna, Inc.

  ...and was informed they had not received info. I explained when I mailed, and that our 6 month appeal period was ending and was told not to worry it the info was dated prior to the end of our grace period it would be accepted. They said it was the holidays and people were just getting caught up to call back in a few weeks. I called back in March. [redacted] says he will research it and call me back. Nothing. Finally I call back and am told it was never received. I explained the situation, said I...

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  Company rating 

  441
• Vineyard Vines

  ...need to occur within 60 days). (I ordered my Christmas gifts mid October when companies begin advertising for Christmas). My thinking was, that they must have extended their holiday return policy just like most of the retail stores do during the holidays. When I wrote an email to Customer Care, first of all, it took 10 days for a response and I was told, sorry, no exceptions made for holiday seasons – you will get a merchandise credit instead. I wrote back stating how disappointed I was with...

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  Company rating 

  5
• Zotos International Inc.

  ...the [redacted] and she said,[redacted] was the[redacted]. I asked if I could be transferred, and she told me she could transfer me to his secretary,[redacted]. The phone just rang, and finally the operator picked back up and said, "You know its the Holidays so none of these people are in". I told her that was both rude and unnecessary and that her job as the operator is to transfer, not be rude and tell me why people are not in. At this point, I had enough of the rude customer service I had...

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  Company rating 

  3
• Joe's Paint Center and Floor Store

  ...so the tile would become adjusted to room temp.& rolled with a 100lb roller after the install and NO WATER added to the grout. 10/04/2013 I talked to the owner Joe jr and explained what was happening. He asked if I could wait till after the holidays and he would call to set up appt. I said yes. We talked about starting the repairs between mid july 2013 and 01/18/14 at least 5 times, he always replied i'll call. To get a response I would either called him or would go to his store. He would...

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  Company rating 

  1
• Cassiday Studios

  ...be refunded shortly. This has not happened.Desired Settlement: This company should refund my money immediately. I believe they are scammers and hope that I will forget about this situation if they wait long enough. Business Response: Our refunds take 6-8 weeks to process and we were closed for 2 weeks during the holidays. She will receive her refund by the end of this week or the beginning of next week. We have her refund check in our system and are about to process it. Cassiday Studios

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  Company rating 

  2
• Bristol Property Management, LLC

  ...I fully expect you to keep $250/month for August, September, October, November, and December per our agreement. I also expect you to keep any moneys spent on upkeep at my house, for which you will provide me copies of the receipts. Given that the holidays are here, I will request that the above is completed by January 15th, 2 full weeks after the new year. This should allow plenty of time for sorting things out on your end. I will follow up with a phone call this weekend, but I felt that it...

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  Company rating 

  4
• Lester, Inc.

  ...service is aweful. they have made a mess out of my computer. I was unable to install a New Printer HP printer to my HP laptop. So I called them. Not installed. They typed in I.P. address. I will not even let them take over my computer again. Around Holidays I had to call to get something I accidentally downloaded,did via computer. They took over computer painted across MY computer "R U THERE" looking like a little kid. I closed out session & immediately call 1st. to complain about...

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  Company rating 

  309
• Hygrade Gas Service, Inc.

  ...final gauge reading on the invoice (see attached) was 28%. Frankly, the website Mr. [redacted] lists that he used to calculate the gallons left in his tank is a very elementary, inaccurate way of calculation. But being so close to the holidays, the last thing I want to do is argue about a few gallons. So I have refunded Mr. [redacted] for 70 gallons of gas, less his tank removal charge and missing blocks. I will send him a refund check for a grand total of $19.10. I will be including...

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  Company rating 

  11
• CheckFreePay Corporation

  Review: On several different occasions Check FreePay has advertised that they offer "1 business day, excluding holidays and weekends, for bill payment delivery." I made a payment on a weekday and my payment was received days later then what the receipt states and is advertised. On all occasions I've called Check Freepay and representatives told me sorry we r still processing your payment and I asked to speak with supervisor. Once I speak with them they state the payment was sent We then 3 way...

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  Company rating 

  127
• Nestle Waters North America, Inc.

  Review: [redacted] has failed to deliver bottled water for multiple scheduled deliveries since the holidays, during which time we were left with no water for two weeks. Our scheduled delivery was for Friday, March 27, about which we received a recorded message informing us that the delivery would not be on Friday but today, Saturday, March 28. We received another recorded message on Friday, confirming the delivery for today. But, again, as before, no delivery was made and no message wa...

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  Company rating 

  853
• Colt's Manufacturing Company, LLC

  ...Colt Mustang. As your pistol was manufactured in 1987, we have been thoroughly examining and repairing the worn components. We make every effort to have non-service agreement repairs, such as yours, completed within 90 days, however due to the holidays and age/wear of the Mustang, this is taking more time with our gunsmiths than was originally intended. As a goodwill effort, we will not be charging for the overage in time and effort involved. We take pride in the quality of all our...

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  Company rating 

  17
• ComputerFox, Inc.

  Review: I PURCHASED A SLIGHTLY USED BUT DEFINITELY 'BEAT UP' [redacted] LAPTOP COMPUTER FOR APPROX. $245. OVER THE XMAS HOLIDAYS BUT IT NEVER WORKED RIGHT.FIRST, THE COMPANY WOULDN'T RETURN MY CALLS! THIS COMPUTER MODEL WAS STRIPPED IN EVERY WAY - THE WIFI WASN'T WORKING, THE DVD WAS STRIPPED AND NOT WORKING, COMPUTER HAD A VIRUS AND THERE WERE PRIVATE/PERSONAL LETTERS LEFT OVER FROM FORMER CLIENT/OWNER OF THEIRS. THE CORD HAD A BREAK IN IT AND CRACKLED UPON USING IT FROM ELECTRIC CURRENTS! NOT...

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  Company rating 

  1

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