Cassiday Studios Reviews (2)
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Cassiday Studios Rating
Description: Photographers - Portrait
Address: 65 High Ridge Rd Ste 306, Stamford, Connecticut, United States, 06905
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Review: I ordered my daughters school pictures from here on September 22, 2013. Pictures were due to ship during the week of 16 November, 2013. I have emailed the company 3 different times to let them know that I still have not received the pictures, and they haven't responded to any of the emails. Company has had my payment for over 3 months and I have nothing to show for it.Desired Settlement: I would like the company to make sure that they send the pictures that were ordered.
Business
Response:
We have a 800 number ###-###-####
We have a customer service site to open a customer service ticket : [redacted]
we do not have an email so I am not sure where he has been emailing.
Please have this gentelman contact us at either of these two channels. We will be closed till January sixth. So lease have him contact either of these methods then. We will get to the bottom of why he has not recieved his photos.
Review: This company has had a returned school picture of mine since November 5, 2013. Their policy states that if you are not happy with the picture you can return it for a refund. After contacting them numerous times, they still have not refunded my $15.00. They keep saying that my money will be refunded shortly. This has not happened.Desired Settlement: This company should refund my money immediately. I believe they are scammers and hope that I will forget about this situation if they wait long enough.
Business
Response:
Our refunds take 6-8 weeks to process and we were closed for 2 weeks during the holidays. She will receive her refund by the end of this week or the beginning of next week. We have her refund check in our system and are about to process it.
Cassiday Studios