Search results: holidays

• LivingSocial, Inc

  ...with the time it took a product to be shipped to her. LivingSocial apologizes for any frustration surrounding this purchase. LivingSocial Shop items have an estimated delivery time of ten to twelve days. This can vary based on days UPS is open, holidays, or any natural events. We understand this situation is upsetting, so we have processed a full refund. $28.45 has been refunded to the credit card ending in [redacted]. This refund will show on the account within three to five busine...

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  Company rating 

  1202
• Michael Nash Custom Kitchens, Inc

  ...me know when you think you will finish itWe still don't have a door [redacted] and quite frankly, it's embarrassingI have had numerous house guests and family members lock themselves out because there is no doorknob to the screened in porchAs the holidays approach, this will become even more of an embarrassmentI had a coworker come over for lunch today, and he just started laughing when he saw it, and couldn't believe that it still wasn't doneThere also is the issue of the cabinet that i...

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  Company rating 

  40
• Hughes Network Systems, LLC

  ...with no penalty and that the company should buy back the equipment for which we have no use. I think [redacted] signed up for the service toward the middle of November. We have questioned the service a couple of times and with the rush of the holidays and company were distracted from following up. I called their service center to complain about three days ago and [redacted] called as well since she's the one on the contract and they wouldn't tell me anything else.Desired Settlement: A...

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  Company rating 

  2417
• Hughes Network Systems, LLC

  ...it should clear everything up and no more proble**. I thought I made it very clear that I used the internet a lot loading and downloading pictures of family and art to a art group I belong too. Well it did fix it for a few days. But just before the holidays my computer started running really slow again. I tried to call but was put on hold and my family told me to hang up we were expected for dinner with friends. Then I was out of town through the holidays and when I came home night before last...

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  Company rating 

  2417
• N.E.W. Customer Services Companies, LLC

  ...I have been charged for 2 chairs and have received nothing. Customer service has lied to me about this each and every time I have called. As of last night, I could still not get a tracking number on the second chair I have ordered.Desired Settlement: I want the orginial $199.63 refunded immediately as well as the shipping on the second. I really do not think that is 2 much to ask for consdiering the aggravation I have gone through. Business Response: Hi [redacted] and Happy Holidays!

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  Company rating 

  317
• WGL Energy Services, Inc.

  ...by reinstating her account. If she wishes to take advantage of this offer, which expires on 8/29/2014 at 4 pm, she can contact the WGES customer care center. The center is available Monday - Friday 7 am to 7 pm or Saturday 8 am to 4 pm except holidays at [redacted]. Any agent can help her reinstate her contract prior to the offer expiration date. WGES is careful to offer customers complete information through the direct mail offer and at our web site, once the customer applies the web...

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  Company rating 

  129
• WGL Energy Services, Inc.

  ...for our fixed contract as a $25 [redacted] gift card once the contract reaches ninety days. We look forward to hearing from her. Please call the WGES customer Center toll free Monday – Friday 7 am to 7 pm or Saturday 8 am to 4 pm except holidays at-[redacted]. Thank you for your consideration. Documents: contract copies available upon request Actions by WGES: None Investigation completed by: [redacted], Customer Care Manager, Washington Gas Energy Service...

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  Company rating 

  129
• WGL Energy Services, Inc.

  ...will waive that fee if **. [redacted] enrolls in the next ten days. This offer will expire on 1/10/2014. To accept either offer please call the WGES customer care center toll free Monday – Friday 7 am to 7 pm or Saturday 8 am to 4 pm except holidays at 1-888-236-9437. Any agent can help with these options. Your business is important to WGES. We look forward to hearing from you. Thank you for your attention to this matter. Documents forwarded: contract copies of terms and...

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  Company rating 

  129
• WGL Energy Services, Inc.

  ...potential losses should a customer breach their contract before the term is complete. WGES can offer the [redacted]’s reinstatement to avoid the cancel fee. Since their original renewal price remains the same for new customers this is a very competitive offer. To re enroll just contact the WGES customer care center Monday – Friday 7 am to 7 pm or Saturday 8 am to 4 pm except holidays at ###-###-#### and any agent can help you reinstate your account. Thank you for your business.

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  Company rating 

  129
• WGL Energy Services, Inc.

  ...for payment to WGES.WGES is willing to work with the customer to reduce the balance owed to WGES. To review the options please have the customer call WGES customer care toll free at [redacted] between 9 am and 6 pm Monday – Friday except holidays. Ask for [redacted], Call Center Manager he will work with the customer to provide a reduction in the balance owed and the cancel fee. . Thank you for your attention to this matter please let me know if you have other questions. Document...

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  Company rating 

  129
• WGL Energy Services, Inc.

  ...active in that contract at this time. Variable rate contracts do not carry cancel fees. [redacted] can cancel that service at anytime by calling the WGES customer care center toll free Monday – Friday 7 am to 7 pm or Saturday 8 am to 4 pm except holidays at ###-###-####.WGES provides renewing fixed rate customers a review period for the new contract that begins sixty days prior to the end of the old contract. During this time you can cancel without fee. [redacted]’ contract is scheduled to end...

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  Company rating 

  129
• American Cabinet Refacers

  ...at [redacted] and in a few days, the Owner called meI explained conversation agreements with **[redacted] and inquired of "Good Faith" deposit of $He told me he would check the contract and call me next day but did notI gave it a rest for the holidays A few weeks passed and I began leaving messages at [redacted] in February He eventually returned my call and said **[redacted] will contact me but he did not so I again began calling his cellI sensed there were integrity issues unraveling with...

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  Company rating 

  16
• The Washington Post

  ...Day, same problem but no re-delivery. I have been outside waiting for my newspaper since 4:30 a.m. and each time the delivery person puts on the newspaper when I do not receive it is "newspaper stolen" which I find it hard to believe only on holidays and I can go out there any other time and my paper is there. Today when I contacted customer service, I was told I cannot have a credit and re-delivery. It is either one or the other. I have a problem with this as previously stated, I have to...

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  Company rating 

  177
• IPsmarx Technology Inc.

  ...Sales Manager, IPsmarx USAIPsmarx Technology Inc.11710 Plaza America Drive, Suite 2000 [redacted], VA [redacted] Tel: ###-###-#### Email: [redacted] Did you know that VoIP Providers see up to an 80% increase in VoIP usage during the holidays?Ask me for a copy of our recent Webinar to learn more! Subject: Reply to Complaint ID [redacted] Dear **. [redacted], Thank you for the opportunity to reply to this complaint, ID [redacted] from **. [redacted]. As per our conversation yesterday, I wa...

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  Company rating 

  9
• All Renovations, Inc.

  ...mentioned above and can attest to this entire response as well. Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Review: [redacted] I am rejecting this response because: I Regret the untimely response due to travel and holidays. I have responded to the contractor's comments by beginning each sentence with "Client Response.

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  Company rating 

  16
• Think Geek, Inc.

  Review: I have placed an order before the holidays in December and received it incomplete. Since December I have been writing a-mails to the company and the response emails stated that they will get back to me in 48 hours each time but no one has responded. Waiting periods for a representative via phone and chat online are over 45 minutes every time, as per their announcements but it never is. Every time the 45 minutes would be up, more time would be added to my waiting time. At this point, I...

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  Company rating 

  206
• Think Geek, Inc.

  ...on 11/25. The only order associated with your email address that I was able to locate is [redacted] which was placed on 12/3 at 11pm and was for $257.68. Is that the order you are referring to, as it does have 2 [redacted] Rebel Mugs?During the holidays, we have a slightly longer warehouse processing time for non-expedited orders, due to the high order volume, so when you placed this order, on the checkout page there was verbiage stating we had a 3-4 day processing time. Since your order wa...

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  Company rating 

  206
• Think Geek, Inc.

  ...lost, and that the agent failed to refund you! I pulled up the order to investigate, and it does appear there was a problem with the package leaving the carrier's sort facility (the status update is not showing any updated or recent activity). I have issued a full refund to your payment method, as well as a $20 apology gift card (ID [redacted]) for this less than ideal situation. If there is anything else we can do to make this right for you please don't hesitate to ask! Happy holidays!

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  Company rating 

  206
• Think Geek, Inc.

  ...to coach the agent in question on how this should have been handled, as you were given inaccurate information.I have refunded you credit card for the shipping charges, and I issued a $20 gift certificate (ID [redacted]) as an apology for this frustrating experience. I hope you will give us another chance in the future to provide you with geeky loot.If there is anything else I can do to make this right for you, please don't hesitate to ask. Happy holidays!Eva E[redacted]Customer Service Manager

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  Company rating 

  206
• Think Geek, Inc.

  ...like the one you had. We will be sure to coach the agents in question on how this should have been handled.I looked into your situation, and it appears as if the order is out for delivery, so you should receive it today. I have refunded your shipping, and I see that one of our agents issued a $25 gift certificate as an apology for your experience.If there is anything else I can do to make this right for you, please don't hesitate to ask. Happy holidays!Eva E[redacted]Customer Service Manager

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  Company rating 

  206

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