Search results: holidays

• Think Geek, Inc.

  ...facility. I sincerely apologize for the inconvenience! I have issued a full refund, and set up a complimentary replacement order, as well as a gift certificate, to apologize for this frustrating experience. I hope you will give us another chance in the future to provide you with geeky loot.We appreciate your feedback about your recent experience. If there is anything else I can do to make this right for you, please don't hesitate to ask. Happy holidays!Eva E[redacted]Customer Service Manager

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  Company rating 

  206
• Think Geek, Inc.

  ...or not we feel like we clearly advertise promotion restrictions, we apologize that you have walked away from us unhappy. I have issued a $10 gift certificate as an apology for this frustrating experience. I hope you will give us another chance in the future to provide you with geeky loot.We appreciate your feedback about your recent experience. If there is anything else I can do to make this right for you, please don't hesitate to ask. Happy holidays!Eva E[redacted]Customer Service Manager

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  Company rating 

  206
• Think Geek, Inc.

  ...not have any additional problems placing orders on our website. I have also manually reversed the authorization holds that were on your account, so the funds should be released.I have issued a $20 gift certificate as an apology for this frustrating experience. I hope you will give us another chance in the future to provide you with geeky loot. If there is anything else I can do to make this right for you, please don't hesitate to ask. Happy holidays!Eva E[redacted]Customer Service Manager

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  Company rating 

  206
• Think Geek, Inc.

  ...are incredibly sorry your original order did not reach you! I pulled up the order to investigate, and it does appear there was a problem with it leaving UPS (the status update is not showing any updated or recent activity). During the holidays, carriers do unfortunately have a higher rate of lost packages due to the increased order volume. When our carrier loses a package, we are not not typically notified until a few weeks later, so in your situation, ThinkGeek did not find out this was lost...

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  Company rating 

  206
• Think Geek, Inc.

  ...were out of stock of the item, but the good news is that we just received a new shipment. I see that you have already been refunded, so I have issued a complimentary replacement order, #[redacted] via expedited shipping since you have already been waiting for your order. We have also issued you a $20 apology gift card (ID [redacted]) for this less than ideal situation. If there is anything else we can do to make this right for you please don't hesitate to ask! Happy holidays!

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  Company rating 

  206
• Think Geek, Inc.

  ...I'm sorry we were unable to fulfill your order. I'm issuing a $40 gift certificate, so when we do get more inventory, you can have it complimentary. If there is anything else I can do to make this right for you, please don't hesitate to ask. Happy holidays! Eva E[redacted]Customer Service Manager Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] I have reviewed the response...

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  Company rating 

  206
• Think Geek, Inc.

  ...have no further issues checking out, if you are still intersted. I hope you will give us another chance in the future to provide you with geeky loot.If there is anything else I can do to make this right for you, please don't hesitate to ask. Happy holidays!Eva E[redacted]Customer Service Manager Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] I have reviewed the response made...

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  Company rating 

  206
• Think Geek, Inc.

  ...refund what they failed to produce. Business Response: Hi [redacted].I'm sorry for the issue that you had! It look like your problem has been resolved at this point. If that is not the case, please let me know and I will take care of you.Happy holidays!Eva E[redacted]Customer Service Manager Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] I have reviewed the response made...

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  Company rating 

  206
• Think Geek, Inc.

  Placed an order on December 6th, for which I was provided a receipt. Family members went to retrieve ordered gifts at their registered and locked physical mailbox prior to the holidays only to find no order was sent. Upon checking website order status, they were marked as 'Cancelled'. There was never any indication of an issue with either the billing or shipping addresses, and no attempt whatsoever was made to contact me to inform that the order had been silently cancelled.

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  Company rating 

  206
• 1&1 Internet, Inc

  ...will be debited from your credit card on file within the next 7 days. Please do NOT send us a check. > > > > If you have any billing-related questions, please call our billing department at ###-###-#### Monday through Friday (except holidays) 9am to 5pm EST. We will be happy to help you clear up any questions you may have, as quickly as possible. > > > > > > Sincerely, > > > > Your 1&1 Team > > www.1and1.com > > > > Earn...

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  Company rating 

  1210
• Power Home Remodeling Group, LLC

  ...FILLED to FULL with Price Right Oil in Waterbury. We would like it tapped off back to full. (either by price right or abc fuel) we would like to be compensated for lost wages either by $ or the amount off the roof charge. This is money before the holidays hat no family should loose at the hands of a home improvement company. The property damage, loss of wages, oil and shotty work, coupled with teh safety issues and rudeness need rectifying immediately. ( missed appointments, delay of work...

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  Company rating 

  609
• Power Home Remodeling Group, LLC

  ...quote, that because the quote is (guaranteed for a year in writing?) that both of us must be present. I pleaded with him to make an exception because my wife would not have any free time this week and that I desperately wanted a quote before the holidays. He became short with me and told me there where no exceptions, I also became agitated to which he replied he would just cancel me as a customer. After a few hours I cooled down but really wanted some answers. Why on earth would my wife have to...

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  Company rating 

  609
• Alarm.com Inc

  ...submitted through [redacted].com's own customer support website. My local [redacted].com affiliate ([redacted]) only maintains office hours between 0730-1700 Monday thru Friday. No support is available after 1700 nor is it available on weekends or holidays. It is entirely unacceptable that [redacted].com home security service has no direct customer support and 24/7 support is not available. [redacted].com has not provided its local affiliates a recourse for referring customers to more timely...

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  Company rating 

  36
• AAA Awning Company

  ...the 2 pieces of trim at the bottom of the awning. The installer agreed it was not fitting correcting and we requested it be fixed on the day of install, but the installer said he would come out in the next few weeks to repair it. Frankly with the holidays and then the bad winter of 2013/2014 we did not go out to the yard and forgot about the problem until early May when we went to clean our yard. I contacted the office and they remembered that the repair had not been made and assured me that...

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  Company rating 

  11
• Bookspan, LLC

  ...Style Books, AKA Direct Brands, Inc. I ordered books on a regular basis, to fulfill my commitment. I always purchased books using any special sales, & special offers such as buy 1 get 1 free or free shipping, or other special offers. Due to the Holidays I inadvertently forgot to order the remaining books in my commitment by the time specified. On OR about January 18, 2013, I received a letter from Home Style Books stating that I had been charged $72.51 (on my debit card), stating thi...

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  Company rating 

  765
• CheapCaribbean.com, Incorporated

  ...check-in. Per [redacted] Airlines Website: Check-in Time You and your baggage must be checked in for internationalflights at least one hour prior to departure. We strongly recommend coming to the airport earlier during peak travel times, such as holidays, because those lines are long...everybody wants to go. Per CheapCaribbean.com Terms and Conditions (see attached) : CHANGES, CANCELLATION, PRICING, FEES The credit card holder must call CheapCaribbean.com to change or cancel any portion...

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  Company rating 

  567
• Paul Davis Restoration & Remodelling of Suburban Maryland

  ...and estimate and request your deductible. Work was supposed to begin on my home in November 2013. After my deductible was collected, I reached out for a start date from Chris S[redacted] and Zack B[redacted] and was told that it would be after the holidays. In that time I had a pipe burst in my home due to the cold weather. I figured that since Paul Davis Restoration had to come in to handle the first claim, they may as well handle the work for the water damage as well. I repeated the same...

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  Company rating 

  2
• Long Fence and Home, LLLP

  ...my home spent three and one half hours filling in the details of the contract. It was specified that the completion date was critical to the performance of the contract and the work would be completed on or before 14 December, 2014, because of the holidays, Christmas decorations etc. The total purchase price was calculated to be $3500.00, and the contract required one third ($1155.00) up front, the rest due upon satisfactory completion of the job. Monies were paid and we were repeatedly...

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  Company rating 

  167
• Right Way Waterproofing

  ...or third time I called [redacted] to try to sort things out, he said he was out on a job but would call me later in the evening. He never did. We decided to wait until everyone had had a chance to simmer down, and in the meantime there were the holidays to contend with. On Friday 11 January, I called [redacted]s cell phone number and left a message with a brief query about when he intended to reschedule the basement work for us. He never returned my call, which, at this point, comes as no...

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  Company rating 

  8
• Liquidity Services Inc

  ...paid for this Notebook with his own money and now has a non working item.Desired Settlement: I would like Liquidity contacted and told to honor the request for repair and/or replacement. Thank you Consumer Response: From: [redacted] family <[redacted]> Date: Thu, Dec 19, 2013 at 7:35 PM Subject: complaint #[redacted] To: [email protected] I am contacting you to let you know that my complaint has been resolved satisfactorily. Thank you for your assistance and happy holidays,

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  Company rating 

  470

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