LivingSocial, Inc

Review: I purchased a deal on living social months ago for the [redacted] Race. At the time it was scheduled to be in [redacted]. The company has since changed the location to [redacted]. Living Social is now selling the deal for $30 less than they first did. They are claiming that the race is different and did not change. The deal that they sold has completely changed. I requested a refund for the $30. Living social continues to say that the race is not the same race and that I dont know what I am talking about. I verified the information with [redacted] and it is in fact the same race that his since changed. Living social will no longer respond or answer my emailsDesired Settlement: Refund of $30 to my card. NOT a credit.

Business

Response:

On December 1, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted]. LivingSocial received the complaint on December 2,

2013. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she is requesting a refund for her purchase to the [redacted] because the event location has changed.

LivingSocial has

reviewed **. [redacted]’s request and apologize for any inconvenience she has experienced

thus far. LivingSocial ran two separate deals for this event. **. [redacted]

purchased a voucher for the event that is located in [redacted] Florida. The

merchant is also running a separate deal for a race that will be held in

[redacted], Florida. These are two separate events. LivingSocial hasn’t

received any communication from the merchant that the location for the [redacted]

race has changed. At this time we’re unable to fulfill **. [redacted]’s request

for a credit card refund because the request is outside of our refund policy.

We hope that this

resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Living social is wrong. This is part of the complaint. The original deal that I purchased was for a race located in [redacted]. IT HAS BEEN RELOCATED!!!! They moved the race to [redacted] and now the race is being sold by living social for $30 less! They are not understanding that this is the same event that was changed

Regards,

Business

Response:

On

December 2, 2013, the Revdex.com received a complaint about

LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the rejection of our December 3, 2013 response on December

4, 2013. **. [redacted] rejected LivingSocial’s response via the RevDex.com because she has stated that the race has been relocated and is now in [redacted].

She believes this is the same race she purchased however, now it has been rescheduled

in a different city and is currently being advertised for a lesser value. **.

[redacted] is requesting a refund for the voucher she purchased on April 26, 2013

for the amount of $69.

LivingSocial apologizes for the experience that **. [redacted] had with this deal. Our records indicate that we confirmed with the merchant that this event was canceled. LivingSocial has issued a refund to **. [redacted] in the amount of $59 on the [redacted] account she used to purchase the deal. This refund will post to **. [redacted]’s account within three to five business days. In addition, we've added 10 Deal Bucks, a cash value credit with LivingSocial, to **. [redacted]’s account as reimbursement for the $10 off promotion she used at the time of purchase. These Deal Bucks expire on December 4, 2014.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Review: I purchased one of the certificates for a photo blanket from [redacted]. Redeemed and contacted [redacted] to ensure delivery by the 17th of December. The 14th of December contacted them again to ensure timely delivery. NO response. Called, no response. Another email and call on the 15th same result.

At this time I contacted living social and their response was had nothing to do with them contact vendor. If I could reach vendor would not have contacted them. Let them know that and no response. Called them and was put on hold "to consult with a supervisor" and left on hold for over 8 minutes. I hung up, which I am sure was their intention.

The "photo" blanket arrived on the 31st of December. It was nothing more then a cheap piece of felt, blank. Yes, no photo on it at all. Contacted [redacted] over and over to no avail. Tried living social to have them intervene, again no response. When I attempted to receive a refund through them, was offered a voucher for same value. Are you kidding? Poor customer service, a rip off vendor and I am supposed to do business with them again? Filed a complain with [redacted] for a monetary refund and they never even bothered to acknowledge it. Let the clock run out so [redacted] would refund and they would not have to admit anything.

Appalled at the lack of customer service on this and their cavalier attitude. They offer the services of vendors. You would hope they would have a process that prequalifies them not just taking the word of a company that they can deliver on vouchers. This ruined a Christmas moment with my aunt from Ireland, one we may not see again in person. No one was at all concerned with my customer satisfaction or making any attempt to make this right. Mores the pity that this is how they conduct business.Desired Settlement: I want what should be very simple, customer service for what I purchased. Someone to be held accountable for ruining a family moment. Want them to accept responsibility for using a company that had no way of handling the volume or ability to deal with a service and product they offered. Basically want them to acknowledge they offered a product that could not delivered. Accept responsibility. That is what a REAL business does.

Business

Response:

On January 15, 2014,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on

January 22, 2014. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he received a poor quality item from [redacted].

LivingSocial

apologizes for the experience that **. [redacted] had with this deal. Our records

indicate that we have processed the refund for $35 in the form of payment

received on December 1, 2013 and also credited 10 Deal Bucks to his

LivingSocial account for the delayed fulfillment of his request.

We hope that this resolves

**. [redacted]’s issue.

Best regards,

[redacted].

Consumer

Response:

To clarify their response and actions, NO refund was provided.

[redacted] simply let the clock run out on the complaint I filed due to no response

by their company. They did not provide any assistance in resolving issue with

the company I purchased the voucher from nor respond in any manner to the

complaint. They simply ignored the situation to avoid any admission of responsibility

in the matter. That is entirely two separate different actions.

From the start of this issue, which was never resolved, they have not

made any attempt to correct, assist or even define the problem. Merely avoided

any of my attempts to contact and resolve amicably. Not the way to do business.

Their response was to put the entire onus on the company they advertised and

deny any direct responsibility. They have set themselves up as "brokers"

of the deal. Taking their cut without doing anything to earn it. Not the way to

run a business. At least a customer service related business.

While the Revdex.com may be satisfied with their response I am not. Believe

a company should be held accountable for the product they offer and do what it

takes to help their customer resolve issues that arise. Especially one that includes

a fraudulent company selling blank pieces of fleece as photo throws.