LivingSocial, Inc

Review: Living Social would not issue a credit to my credit card for services that weren't rendered.

I purchased a Living Social voucher online for a house cleaning. [redacted] was scheduled for the service 7.22.13 but didn't come. I called [redacted] that day but they never responded. I called Living Social 7.24.13 to ask for a refund. After a few emails with no resolution ending 7.29.13, I called Living Social again 8.3.13 for an update. After 25 minutes, [redacted]., a supervisor told me they would not credit my [redacted] account. [redacted]. said that Living Social would let me have the voucher (for the company that didn't honor the contract) or give me Deal Bucks which can only be used through Living Social. After this experience, I have no desire to deal with Living Social again.Desired Settlement: A full credit to my [redacted] credit card.

Business

Response:

On August 3, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on August 4, 2013. **. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because they

were denied a refund for their [redacted] voucher.

We apologize for the issues **. [redacted] experienced while attempting

to redeem her voucher. As a courtesy, we have processed a full refund to the

credit card used for purchase. This will be reflected in her account in 3-5

business days.

We hope that this resolves **. [redacted]’ issue.

Best regards,

Consumer

Response:

I did receive a credit on my charge card. It’s just too bad after talking to Living Social for 10 days that I had to resort to filing a complaint with the Revdex.com before LS would issue it.

Thank you, Revdex.com, for your assistance.

Review: I had an appointment for [redacted] Duct Cleaning through living Social today May 9 between 3-5. I specifically scheduled this as it was the only day I could be home during the week for the month of May. After spending the whole time waiting for them to show they did not.

After I filed a complaint with living social, they call to say I have the date wrong. I am not going to fight with them. I am a CPA. I keep detailed records. THEY have the date wrong. They did not deliver performance of my service with the agreed terms and that is breach of our agreement.

I want my refund and I want it now. This company and Living Social should both go out of business for fraudulent activities. I have read numerous reviews of [redacted] and Living Social with this company and not one has been good.Desired Settlement: I want a refund and I want to be done wasting my time. I really don't want to have to take this to court.

Business

Response:

On May 9, 2014, the Revdex.com received a

complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May

18, 2014. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased a voucher on March 11, 2014 for $44 and claims

[redacted] Duct Cleaning didn’t

show for his scheduled appointment.

LivingSocial apologizes for the experience that **. [redacted]

had with this voucher. The refund

was processed in full on May 12, 2014 to **. [redacted] in the amount of $44. In addition, we have provided 35 Deal Bucks as a token of our gratitude for **. [redacted]' time and patience on this matter. These Deal Bucks are valid for a year.

We hope that this resolves

**. Horn’s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Hi Revdex.com Team,

I have bought a voucher at Living Social and I can't use it before the expiration date because the company who has sold them does not want to accept anymore person.

But I want to use it and I am not able to do it because of them. It is not my fault.

So I have requested a refund based on the Living Social policy and they are refusing.

Here is the refund policy of Living Social : LivingSocial will always honor your request for a refund of any unredeemed voucher if the merchant goes out of business before the promotional period ends.

That's exactly the case : the promotional period is not ended and the merchant goes out of business.

So thanks in advance for your support.

Do not hesitate to contact me for further details.

[redacted]Desired Settlement: I would like a refund or an extended expiration date until the company is able to provide the service in the same conditions.

Business

Response:

On March 19, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

20, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased four vouchers for a snowmobile rental from

[redacted] on November 20, 2012 for $500. She is requesting a refund because

the merchant does not have availability for the rest of the season.

[redacted] vouchers

state that they are, “Valid for redemption January 1 until March 31, 2013.

Reservations required and subject to availability and weather conditions.” [redacted] forwarded an email from the merchant less than two weeks before the

expiration of the voucher indicating that they were booked for the season. Availability

is often very limited and there may not be availability in the last few weeks

prior to expiration, as many customers may wait until the very end of the

promotional period to redeem. Although the merchant did not have availability

prior to expiration, [redacted] may still use the vouchers for their paid

value toward services with the merchant. In [redacted], the province where the

merchant is located, paid value never expires. We encourage [redacted] to

schedule with the merchant for paid value when they have availability.

We hope that this

resolves [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I have contacted the company in order to use my voucher in February (1 months and an half before the expiration) and they were already fully booked. I have been able to receive a mail from them proving this only after 1 month of complain (3 phone calls and 2 emails). Once I have received it, I have opened a claim to Living Social.

I don't want to use my voucher with this company at the excessive normal rate they propose. I want to use it at the price proposed (so 3h for 125$). They have accepted much more people than they could accept and that's their fault. If they don't want to accept my voucher for 3hours next season, they have to refund it.

Review: Bought coupon from LivingSocial.com for a [redacted]. Item came with no instructions on how to loosen the bracelet it fit. I attempted to search the vendor's website, YouTube and contacting [redacted] as well as Living Social...no response. I sat and tried to pull every cord on the bracelet and suddenly the entire bracelet unraveled and the beads shot everywhere. I contacted Living Social and was told they could not help in obtaining a refund because I had to contact the vendor. Living Social sold the product to me and it was defective. I have had no luck in a response from the vendor and Living Social refuses to take responsibility for doing business with an unethical company.Desired Settlement: Refund my money for the damaged item.

Business

Response:

On March 31, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April

3, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for a [redacted] from [redacted] on March 3, 2013 for $16. She is requesting a refund because she had

trouble adjusting the bracelet and it broke.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be issued within seven days

of purchase or if the merchant has gone out of business. [redacted]’s request is

outside of the refund policy. While we apologize for her difficulty in

adjusting the size of the bracelet, we are not able to issue a refund for an

item that [redacted] broke. On the deal page prior to purchase, it said, “Adjust

the gray cord for a flawless fit.” The merchant’s website states, “Gray

Adjustable Cord for the perfect fit.” These two separate locations gave

guidance for how to adjust the bracelet. We encourage [redacted] to reach out to

the merchant to see if they can provide her with a resolution. Per the merchant’s

website ([redacted]), “You may also email us

at s[redacted] for questions relating to your order you can also

fill out our contact us form under the FAQ section.” There is a refund

authorization form there that [redacted] can use to attempt to exchange her item.

We hope that this

resolves [redacted]'s issue.

Best regards,

Review: On March 26 I purchased duct cleaning. I made an appointment for Friday March 29 from 1:30-3 for the tech to come clean the ducts. I was told they only worked M-F when I called to make the appointment, so I had to take 1/2 day off work. At 1:00 the company called and said they do not service my area yet and will in a month. I was upset that I had taken time off, but made a new appointment for Saturday April 27 - she said they did make weekend appts the other lady said they didn't...... On April 27 I called at 12:15 to confirm they were coming, she said yes they would be there between 1-3. They never showed up. I called and left a message at 3:30, then again at 4:30. It has been 5 days and no one has even returned my calls. On Monday April 29 I emailed Livingsocial for a refund. She said they had to investigate. I asked for a phone number I could call or have them call me - they would not. I emailed over and over explaining I do not want to deal with a company like this and want my money back. The last response I got from Livingsocial was to reschdule. I will not waste another day wating on someone not to show, I've done that twice. They refuse to refund me and to even call me, I've filed a chargeback claim with my credit card company.Desired Settlement: Livingsocial need to refund me and send me an apology.

Business

Response:

On May 2, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 2, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made for [redacted] on March 26, 2013 in the amount of $15.

Review: I purchased tickets to a [redacted] baseball game in one seating area via my mobile device. Once I reached my laptop, there were better seats available. I attempted to contact LivingSocial, but received no response. Via the automated system, Living Social will refund within 7 days. I purchased tickets in the better viewing area. The following day I contacted LivingSocial. I spoke with a representative by the name of [redacted] who advised me to gift the tickets because he could not offer a refund, per policy. I told him it LivingSocial states there are "no hassle" refunds within 7 days and its states the tickets cannot be gifted. He then told me he would send my request to a supervisor by the name of [redacted] and she will get back with me. Today, April 30, I received an email advising me to gift the other set of tickets because a refund will not be granted.

LivingSocial is attempting to stand by the fine print of no refund on the tickets while ignoring the no gifting portion and their statement of "no hassle" refunds within 7 days.Desired Settlement: I would like a refund in the amount of $118.

Business

Response:

On April 30, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 30, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made for April 26, 2013 for [redacted] Tickets in the amount of $158. [redacted] would like a refund because she later found better seats and no longer wants the tickets she purchased.

Review: I purchased two vouchers online from Living Social. Both vouchers were for the same company, [redacted]. One voucher was for "On-Location Hail -Damage Repair for Entire Car". The second voucher was for "On-Location Dent repair for One Car".

[redacted] was not honoring the terms of the vouchers. Living Social customer service was not addressing the issues we were having with [redacted] changing the terms of the voucher.

The expiration date for the vouchers has now passed and Living Social is not returning our phone calls or e-mails.

I purchased the vouchers according to the terms advertised. I would not have purchased either of the vouchers if the terms were what [redacted] changed them to be.Desired Settlement: I would like the purchase price to be credited to the credit card the voucher was purchased with.

Business

Response:

On 5/10/2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on 5/12/2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased two vouchers on 12/29/2013, each for $49. [redacted] had trouble contacting the company providing the service, and was also concerned that they were not honoring the full promotional value of the voucher. The merchant had advised her they were no longer providing on-site service as originally advertised.

Review: I recently applied for a position at LivingSocial. Their hiring practice was unjust, misleading and unfair. The only thing I asked for at the end of the debacle was a refund on the last remaining deal I had purchased through them. The customer service agent was incompetent and unwilling to look at the situation as a whole. A small refund is the least they can do after everything I went through.Desired Settlement: I am considering taking legal action, but would be happy with: 1) A refund and/or 2) An apology in writing.

Business

Response:

On May 8, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 12, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she would like a refund for a purchase made on April 16, 2013 in the amount of $350 for [redacted] feels that she should receive a refund due to her experience with the recruiting process at LivingSocial.

Review: I bought a pool service coupon from living social for a company [redacted]. The conditions for the coupon did not state that I have to Give a CREDIT card to [redacted] , sign. Service CONTRACT with them , and replace major equipment that is brand new for no reason at a cost of $200. Living social deal never mentioned these conditions , and so far they have failed to show me any of these written in there terms and conditions section .These people are crooks and the coupons they sell are based on fraudulent terms . They don't disclose the terms and hope that the customer will take the bait .Desired Settlement: A full apology from the company and a full refund

Business

Response:

On May 19, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 19, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he was denied a refund for a voucher purchased on April 20, 2013 for $20.00. [redacted] had requested a refund because he felt that the deal was not being honored as advertised.

Review: Non delivery of product, refusal of redemption of [redacted] card payment.

I purchased an online Real Estate Course on or about April 26, 2013 from LivingSocial, which acted as an inermediary online vendor for [redacted] in New York (sp?). Due to an emergency health condition of a relative in Florida in that same week, I decided to hold off redeeming the product. On the eighth day since that purchase, I decided not to redeem the product and requested from LivingSocial to switch to any similar Real Estate licensing course taught in Florida, and otherwise refund the money on a non-delivered, non-redeemed product. (LivingSocial Help Request #[redacted]). Living Social responded that no similar Florida licensing course was offerred and that I was now outside of the "refund window" offerred by the product company, regardless of the non-delivery of product by the authoring third party vendor, "[redacted]" (sp?). The loss to me is $150, as I now intend to move to Florida because of the health issues of the relative, and a New York license would be meaningless.

I am now claiming fraud. It is wholly fraudulent to contain a refund window PRIOR TO DELIVERY OR REDEMPTION OF THE PRODUCT. I can expect a legitimate refund window AFTER delivery of a product, even a software-download delivery product, but to start a "refund window" at the time/date of sale, and NOT the date of delivering a product is ridiculous. I refuse to redeem a cancelled product, and will notify the credit card vendor of this serious fraudulent practice.

Curious note; The original payment statement was listed as being "sold" on April 26th, but was not physically available BY LIVINGSOCIAL STANDARDS until the next day, the 27th. Apparently the refund window of "7 days" started on the 26th, BUT ONLY AVAILABLE THE NEXT DAY, THE 27th, and my request for refund was filed with Living Social on the 4th of May, technically the 7th DAY OF AVAILABILITY, but the 8th day window of the non-delivered item of sale!Desired Settlement: Refund to me of un-redeemed, non-delivered credit card monies, and change of "Refund Window" to start from Time/Date of DELIVERY OF PRODUCT, or DOWNLOAD OF PRODUCT, rather than "date of sale". How can a company refuse reimbursement for a cancelled request for a product, prior to its delivery? No product was ever delivered, prior to cancellation.

Business

Response:

On May 14, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 19, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he purchased a voucher and his refund request was subsequently denied.

As of today, a full refund has been processed to [redacted]’s credit card. He should expect to see the funds returned to his account within the next three to five business days.

We hope that this resolves [redacted]’s issue.

Best regards,

Review: I purchased a LivingSocial deal for [redacted] to perform a "Two-Car Garage Organizing Service" on 5/9/2013. Voucher Number [redacted]. We have had issues outlined below and subsequently requested that LivingSocial give us a refund because the company was not providing the service we purchased in a timely fashion. Here is what we've done to try and get this service scheduled:

We did as the voucher instructed and contacted the company via email at [redacted], where they promptly emailed us back saying: "Please let us know three dates you are available and are best for you over the next three weeks, we will match up your schedule with our schedule and confirm with you within 24 to 48 hours upon receipt of your reply." We emailed them back the dates, and a few days later they emailed us back an available date that WAS NOT in the list of dates we provided. We emailed them back again and the same processed repeated itself. We tried to call them several times, using the contact phone number listed in the email:

[redacted],

[redacted] (Toll Free)

[redacted] (local)

[redacted] (fax) [redacted] We get a voicemail each time we call and we have left several messages on over the past few weeks. They did not meet our requested dates each time, and this is absurd to try and get an appointment with this company. They are bad communicators and do not provide the service in a prompt and accurate manner conducive to being able to use them.

I shared all of this information with Living Social and this is the reply I received from them:

Hi [redacted],

We're sorry your deal for [redacted] didn't work out for you, and we understand you'd like your voucher to be refunded. Unfortunately we are unable to extend you a credit card refund or Deal Bucks credit because your request is outside of our refund policy.

You can also get more information on our refund policy here: Can I get a refund?

If you still have questions, please reply to this email. We're happy to help.

Thanks for LivingSocial!

[redacted] | Consumer Services | LivingSocial | help.livingsocial.com

I did not think this was good customer service, and it certainly didn't solve my problem, so I contacted LivingSocial about this again, explaining in further detail what had transpired and they emailed me back the following:

Hi [redacted],

We have contacted the Merchant and confirmed they are honoring vouchers. The proper way to schedule is to email [redacted]. The Merchant will need your name, voucher number, address, and phone number. They will also like to have the four best dates you would like to be scheduled to better assist you. You should only call the merchant if you have a question that cannot be answered on their website. Thank you for your patience and understanding during this process.

If you still have questions, please reply to this email. We're happy to help.

Thanks for LivingSocial!

[redacted] | Consumer Services | LivingSocial | help.livingsocial.com

See how it jumped up to (4) dates required now, from the previous (3)? This just gets more absurd but regardless I want a refund and to be done with this terrible company.Desired Settlement: I want to be refunded the money spent on this voucher.

Business

Response:

On June 26, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on July 2, 2013. **. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because he

was requesting a refund for his [redacted] voucher.

We apologize for the issue **. [redacted] has had with scheduling his

appointment. We have confirmed that the business is open and honoring vouchers.

As the voucher does not expire until November 21st and the business

has not closed, a refund will not be given for this voucher.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The company's response did not address my issue nor did it offer any sort of solution. All they did was verify that the company still existed. I am going to file a fraudulent charge with my credit card company if they do not offer me a refund for this dubious "service".

Regards,

Business

Response:

On June 26, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our July 8 response on the same day. **. [redacted] rejected LivingSocial’s response via the Revdex.com because he would like a refund for the voucher that he has had trouble scheduling.

Review: I bought a living social deal for a place that recently went out of business before I was able to redeam my deal there. I requested a refund of the purchase price since it will be impossible to use my deal now. The sites policy clearly states that if the business closes I am entitled to a refund. So far, despite several emails back and forth the company has refused to provide the refund.Desired Settlement: I want my credit card refunded for the purchase price.

Business

Response:

On June 25, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on July 2, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because the refund request for his [redacted] voucher was denied.

We're sorry for any difficulties **. [redacted] experienced while trying to redeem his voucher. We've refunded $10 to his credit card ending in [redacted]. Depending on his financial institution, it will be posted to his account within three to five business days.

We hope that this resolves **. [redacted]'s issue.

Best regards,

Review: They sold me a service and did not provide the service. Then refused refund.Desired Settlement: Provide service paid for or refund credit card

Business

Response:

On August 11th, 2013, the Revdex.com

received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on August `12th. **.

[redacted] sent a complaint via the Revdex.com regarding LivingSocial

because he was denied a refund for his [redacted] voucher.

As has been explained numerous times to **. [redacted], the request he

has made is outside of the refund policy which he agreed to upon purchasing. A

courtesy LivingSocial Deal Bucks credit has been offered to **. [redacted]. He can

accept this offer at any time by responding to the previous correspondence that

has been sent. A credit card refund will not be issued under any circumstances.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Review: I purchased a living social deal for [redacted]. When I purchased the voucher it was under the contigency that they would have events available for me to attend. Well once I purchased it the company stated on their website that they were full for the first two months. The following available month was July 8th, well I received a email the day before the event that they were canceling it due to the holiday (July 4th) and so many people called to switch into another date. At this time I told the company this was fine and I wanted to be in the following months date. The following month date was August 20th, I was re-registered for this date. On August 9th I received another email telling me that they were canceling the up coming event and since they put the event on living social they just weren't able to keep the events up due to people constantly wanting to reschedule. The email also stated that they were going to table the future events and resume in the new year. At this point they gave me the option to still leave my ticket open until then or get a refund. I told them I would rather a refund, I was emailed back and told I mst go through the company I purchase through to get this. When I went back to living social to get my refund, they refused to give it to me. They stated that the company hasn't cancelled their events and that the voucher has technically expired so they would only give me a credit. I told them this was unacceptable considering I tried to use the voucher 4 times total within the time frame and twice it was sold out and twice it was camceled by the company. I even told them I had the proof and all the emails that were exchanged and they still didn't care. I think it's cruel that they are promoting businesses with false advertising and then refusing to give the customer back their funds once the business that they promote on their site don't hold up to there end of the bargain.Desired Settlement: I want an apology and a full refund of my money.

Business

Response:

Review: This is in regard to a recent complaint that the Revdex.com recently marked closed -

Complaint [redacted]

I have not received any information from Living Social regarding the $89 it told the Revdex.com that it would credit to my account.

I am willing to settle for the $89 however, if this is not resolved immediately with them, I will call my credit card company and file fraud charges with them against Living Social.Desired Settlement: Immediate credit to my account for $89.

If this does not happen within 5 business days, I will file additional charges with the credit card company.

Business

Response:

On September 3, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September 5, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because complaint # [redacted] was closed but **. [redacted] stated that she never received any response from LivingSocial regarding the issue with [redacted]. **. [redacted] would still like a refund to her account.

Review: I bought a living social voucher (Voucher Number [redacted]) for a [redacted] for a Two-Hour Semi-Private Surfing Lesson for Two People Including Boards and Wetsuit Rental on 5th July 2013. I called business to redeem the living social voucher multiple times. Each time they told me that they had classes available, but as soon as I mentioned the living social voucher the classes vanished into thin air. I contacted Living Social about this and they asked me to contact the business again. I did this in good faith and was the given the same run around multiple times. I asked Living Social to refund my money as the voucher did not live up to its promise. Living Social has refused to refund my money, which is I believe is a fraud. I believe they should refund my money without any more delay.Desired Settlement: I want a full refund as Living Social has not kept up to its commitment and sold me a voucher which was a fraud from the very beginning. I believe they should also compensate me for the time I spent trying to redeem their worthless voucher.

Business

Response:

On October 23, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on October 25, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she is requesting a refund for a purchase made on July 6, 2013, in the amount of $70 for [redacted]. **. [redacted] is requesting a refund due to her inability to redeem her voucher prior to the expiration date of October 26, 2013.

Review: The company in question sells pre-paid discounted vouchers that can be used for purchases on third-party retailer's websites. Vouchers are in the form of a number and PIN that can be used on those websites. I purchased one of these vouchers and received a number and PIN via e-mail. When attempting to use it on the retailer's website, the number and PIN were rejected by the retailer. I contacted the company in question for a refund ($18.75), to which I was refused. I am now out the purchase price of the voucher ($18.75) and have no VALID number or PIN.Desired Settlement: Full refund of $18.75, the price I paid to the company in question.

Business

Response:

On November 18, 2013, the RevDex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted]. LivingSocial received the complaint on November 18,

2013. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he is requesting a refund because the voucher code

and pin number he received for his deal to [redacted] are invalid.

LivingSocial apologizes for the

experience **. [redacted] had with this deal. There was an issue with these codes

when they were originally uploaded. This issue has since been resolved, and all

affected purchasers were updated via email. We apologize if **. [redacted] didn’t

receive that response. We’ve confirmed both of **. [redacted]’s codes are

working, and can now be redeemed on the merchant’s website. We’re unable to

offer a credit card refund at this time because it is outside of our refund

policy. This purchase is nonrefundable and purchasers were made aware at the

time of purchase.

We hope that this resolves **.

[redacted]’s issue.

Best regards,

Review: I purchased a bed and breakfast deal from livingsocial. Several months before the deal was to expire, I called this business and attempted to book my reservation. After multiple times calling and leaving voicemails, I finally got a hold of a lady that told me she was teaching and was too busy to talk so I needed to call back later. I attempted to do so and, once again, received no answer. I called livingsocial and they called the business for me. Miraculously, the business answered for them (caller ID?). Because livingsocial notified the business that I would be calling, they answered when I called shortly after talking with livingsocial. I attempted to make my reservation with this business; however, the person who I was talking to informed me that they had no availability until well after the expiration date. I called in the fall time, the voucher expired in June, and there were no openings until the next winter (January or February is what he stated). I purchased this voucher assuming that I would be able to stay before the expiration date as long as I called the bed and breakfast well in advance (which I did). At the time, I was teaching full time and going to school full time and knew that my next school year was not going to work well with any 2 day vacations due to needing to work 2 jobs as well as going to school full time. Because of this, I called livingsocial and told them of my complaint: that I couldn't wait until another year to take that vacation and that although the business was extending their expiration date, that I bought that voucher with the knowledge that I could use it in timely manner. Livingsocial told me that since the business was extending their expiration date that they could do nothing about it and would not refund me.

Time went on, and in the summer (June), I called the business back. I called during during this month because the man I spoke to during the fall time informed me that I should call back during this month so that I can book a stay with them for the winter time. Although I would be forced to take leave from one of my jobs, I attempted to try and make a reservation with this business. Once again, I called and called and called and left voicemails. In addition, my boyfriend did the same thing. After a few weeks of not getting through to anyone, I called livingsocial. OF COURSE, livingsocial calls the business and the business miraculously answers the phone. Mind you, I had just called less than 10 minutes before calling livingsocial. I call the business and their answered my call since livingsocial called them to address the issue. This time, a woman answered (the teacher who told me she was too busy to talk to me the first go around). I told the woman that I had been trying to call their business for several weeks and that so had my boyfriend. With an edge to her voice, she denied receiving my voicemails and calls. I tried to overlook her attitude and I asked if I could book my stay. She told me she had no weekends available for a very long time and that I would have to stay during the weekdays. I informed her that could not be possible. She, pretty much, told me too bad and that was all that she could offer me. It is my opinion that this business shouldn't have sold so many livingsocial vouchers if they did not have the space to accommodate their customers.

I call back livingsocial to tell them of what happened. I informed them how incredibly rude the woman was to me and that they were once again informing me that they were too booked for me to be able to stay in an appropriate time frame. At this point, the voucher had just officially expired just a couple weeks before the conversation I was having with livingsocial (the THIRD conversation I had about this company with livingsocial). Even though the company informed me, and livingsocial, that they were extending their expiration date, livingsocial told me they couldn't give me a refund because the voucher had expired. Please keep in mind that I called livingsocial about this businesses horrible customer care months before the "official" expiration date. Now, literally 2 weeks after the expiration date, I'm being informed that they won't help me nor give me a refund because it is past the expiration date. The expiration date was June 6th. Because of being told in the winder I needed to call back in June, I started calling the business on the 1st of June. It was at the end of June that I finally got a hold of someone because I finally gave in and called livingsocial to tell them to call the business so that the business would then answer my call. The ONLY reason I called in June is because I was told my the business, and livingsocial confirmed on multiple accounts, that the bussiness is extending their expiration date. It is ridiculous that I have $181 down the drain because livingsocial could care less about me and the horrid experience I was having with this bed and breakafast voucher that I purchased from livingsocial.

1)The business never answered there phone,2) the lady who works their has a chip on her shoulder, 3)I was forced to be okay with having to stay well beyond the businesses expiration date, then I couldn't even stay on a weekend!, 4) livingsocial's only attempt to help me was to call the business and tell them to answer their phone, 5) I was told by a livingsocial manager that they wouldn't refund me because the business has every right to extend their expiration date (nevermind that the business never answered their phone and were rude to me) and I had to be okay with it and because I had received 2 refunds from them before,

I had purchased from livingsocial 53 times, and I was treated like a onetime customer. I stopped purchasing from livingsocial after being cheated and treated so horribly from a business associated with livingsocial and from livingsocial the**elves. I am still out $181, and as a teacher, counseling intern, and full time grad students, I can't exactly afford to have wasted that money. In my experience livingsocial could care less about their customers and they only seem to care about the businesses that put vouchers on their. It didn't matter to livingsocial how many times I called, or how long I was put on hold, or the fact that I went through hell. They lost a good customer. Thank goodness that I've had nothing but wonderful experiences with [redacted]. Shame on livingsocial for treating, what should have been a valued customer, like nothing and from cheating me. They did offer me a credit; however, I don't want to be forced to spend that money with livingsocial considering their horrible customer service.Desired Settlement: I want a full refund.

Business

Response:

On November 20, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on

November 22, 2013. **. [redacted] sent a complaint via the RevDex.com regarding LivingSocial because she purchased a voucher on June 1, 2012

for the amount of $181. She was unable to reach the merchant to redeem the

voucher after multiple attempts, and their limited availability.

LivingSocial apologizes

for the experience **. [redacted] had with this deal. Our records indicate that

the merchant was open and honoring vouchers. According to the deal's Fine Print

the voucher was subject to availability. Although we were able to confirm

this on our end, we were aware of **. [redacted]'s inability to reach them on

her own, and the displeasing experience she had with the merchant when was

finally able to reach them. We offered a Deal Bucks refund to **. [redacted], a

cash value credit to use on our website, but she declined. Despite **.

[redacted]'s request being outside of policy, as a courtesy, LivingSocial has

refunded **. [redacted] the full amount of $181 to the credit card used to make the

purchase. In addition we added 20 Deal Bucks for the unsatisfactory experience

**. [redacted] had with this deal.

We hope that this

resolves **. [redacted]'s issue.

Best regards,

Review: I purchase an [redacted] cover from Livingsocial.com. The money was deducted from my account but I never received the product. The company that was suppose to shipped the item is named [redacted]. I made two complaints on Revdex.com. One was against [redacted] and the other was against Living social about two months ago. Revdex.com responded by stating that I needed to make my complaint against Living social and not [redacted] since I paid Living social and that they did not receive a complaint from me for Living social. I am now sending a second complaint against Living social.

My previous complaint # from Revdex.com is [redacted]Desired Settlement: I would like a refund of $26. The cost of the product and shipping and handling

Business

Response:

On December 28, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on December

28, 2013. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she didn't receive the [redacted] rotating case with screen protector

and stylus from [redacted]s.

LivingSocial

apologizes for the experience that **. [redacted] had with this deal. **. [redacted]

contacted us after the expiration date of her voucher, and we advised to

contact [redacted]s for order status since we don’t have access to their

system. LivingSocial is happy to help **. [redacted] to get in touch with the merchant.

We’re unable to fulfill **. [redacted]’s request because is outside of our refund

policy but we have credited her LivingSocial account with 10 Deal Bucks for the

inconvenience caused.

We hope that this resolves

**. [redacted]’s issue.

Best regards,

Review: I wrote you yesterday regarding a situation with [redacted] and in that complaint did not ask for any settlement because I bought the deal through Living Social and assumed I would recover my money back from them. After telling them that the movers changed the time and size of truck at the last minute and then the owner yelled and screamed and cussed at me when I tried to ask him about it, their response was that I could not have my money back because the business already turned in the voucher for payment. Of course he did. That has nothing to do with me. He got paid for work that was not done. I didn't change my mind and decide not to do it. He called his movers while they were at my house and told them "Oh * her, we aren't doing it at all now", then collected his money for nothing. His movers even thought he was wrong and felt bad, and said they would do it for me on the side, but I was not going to pay again to these people. I cut my ties and had someone else do it and did have to pay again and take a day off of work. That was after he chose not to help me. Living Social took money for a "deal" that never happened through no fault of mine and I would like them to stand behind the businesses that they choose to promote. Thank you.Desired Settlement: I want back the $98.00 I paid to Living Social for services that were not rendered.

Business

Response:

On January 22, 2014, the

Revdex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted]. LivingSocial received the complaint on January 22,

2014. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she is unsatisfied with the experience she had when trying

to redeem her deal to [redacted]. **. [redacted] had an appointment scheduled

with the merchant, but it wasn’t honored because of scheduling issues.

LivingSocial apologizes for

the inconvenience **. [redacted] experienced thus far. A refund in the amount of $98

has been issued back to the credit card originally used for the purchase. **.

[redacted]’s feedback regarding this deal is greatly appreciated, and we will ensure

it’s passed along to the proper channels.

We hope that this

resolves **. [redacted]’s issue.

Best regards,