LivingSocial, Inc

Review: I bought 4 vouchers https://www.livingsocial.com/deals/[redacted]-dental-exam-x-rays-and-cleaning?sh...⇄ for all members of my family.

And the only reason I bought it was because in the dentists list was listed one, which lives 5 minutes away from me.

I live [redacted]. That dentist was at [redacted]

We have used 3 vouchers over there and when few days ago (before the expiration) we tried to redeem last one, we found out that this location is gone out of business...

Well, the other locations are at least 40 minutes away with no traffic from us and I would never ever buy any discounted thing in that remote area.

Living Social refuses return my money, because they say other locations do honor the voucher.

While its true, they are too remote for me and I would NEVER buy if there will be no [redacted] location.Desired Settlement: PAID VALUE ($39) DOES NOT EXPIRE - I want a full refund on my last voucher as I will never be able to use it.

VOUCHER NUMBER: [redacted]

Business

Response:

On April 22, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 22, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made for [redacted] on April 20, 2012 in the amount of $30. [redacted] would like a refund since the location closest to him is no longer in business and redeeming vouchers.

Review: I purchased a Living Social coupon for $399 to receive $1000 to spend on Hardwood Florring, refinishing or installation from [redacted]. I've contacted Living Social on serveral occasions because I w did not receive return phone calls. Livng Social told me I had to work out the issues myself, because they had paid [redacted].

[redacted] has NEVER completed the work and refuses to call me back. I will NEVER do business with Living Social againDesired Settlement: I've asked for a refund beginning one month after purchase and after giving [redacted] 3 weeks to respond to my phone call

Business

Response:

On April 24, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 24, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because the refund request for her [redacted] voucher was denied.

We're sorry to hear that [redacted] had an unfavorable experience with her voucher. We've refunded $399 to the credit card ending in [redacted]. Depending on her financial institution, it will be posted to her account within three to five business days.

We hope that this resolves [redacted]'s issue.

Best regards,

Review: I purchased a deal through Living Social through [redacted] on March 10th, 2013. I had full intentions at the time of utilizing the voucher #[redacted] for carpet cleaning services when I was going to move. In early April I contacted [redacted] to schedule a cleaning service. I was asked for my zipcode which is [redacted] and I was given the responce that a service charge will be applied for service (around $20). I Informed to him that the fine print stated the "Distance restrictions apply; service area includes [redacted] metro area" in which [redacted] is a part of. I later notified Living Social customer service of the same issue and was given request #[redacted] via email. As of yesterday I was contacted by Living Social on the follow op to request#[redacted] via email and the response was "The zip code that this consumer provided for service is [redacted], which places him well beyond [redacted] Metro. The merchant confirmed the cutoff is more or less the 183 that divides metro from outlying areas. Service charge will apply for this consumer." Here is the situation, I bought this service because of the fact that it said [redacted] METRO AREA and it appeals to consumers in the METRO area of [redacted] which is to me as I am in [redacted]. Now if it said only available for the CITY OF [redacted] in the fine print which I always read then I certainly would have passed on this deal and would not have given it a second look because it didn't appeal to me since I am outside of the city area.

Here are links that describe the [redacted] Metro Area:

[redacted]f

If you type "[redacted] metro area" into google...what is outlined on the map?Desired Settlement: I would like a refund and for the company to be more specific regarding its advertising.

Business

Response:

On May 4, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 4, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he requested a refund for his deal with [redacted] and his request was denied.

As of today, a full refund has been processed in the form of LivingSocial credit. [redacted] now has a balance of 69 Deal Bucks that will be valid until May 6, 2018. These Deal Bucks will be applied automatically to his next LivingSocial purchase unless specifically restricted by The Fine Print of the deal.

We hope that this resolves [redacted]’s issue.

Best regards,

Review: I have contacted living social for a refund on a deal I have purchased. The company failed to perform services and will not respond to my phone calls. Since I bought this deal through Living Social, they are the responsible party that needs to refund my money. They have been unwilling to refund my money and have wasted my time. Living social voucher: [redacted]Desired Settlement: I would like a refund and remunerations for the time I lost for waiting on services to be completed. I waited an hour for the company to show up on our prearranged date. My hourly rate for work is $35. I am asking for my time lost and a refund of my $50 voucher for a total of $85. Since it is really not Living Social's fault for not showing up, I would be happy with just the refund of $50 to my credit card.

Business

Response:

On July 29, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on July 30, 2013. **. [redacted] sent a

complaint via the Revdex.com regarding a purchase made for [redacted] in the

amount of $50.00 on September 12, 2013.

LivingSocial apologizes for the experience that **. [redacted] has

experienced pertaining to the redemption for the voucher purchased toward [redacted].

Per LivingSocial’s refund policy (www.livingsocial.com/terms), a

refund will be issued within seven days of purchase or if the merchant has gone

out of business. The promotional value of this voucher expired on March 14,

2013, and now is valid for the paid value of $50.00 toward regularly priced

services from the merchant. We have confirmed that the merchant is still open

and willing to honor the paid value. In addition, this account is associated

with [redacted] and all future correspondence will need to between her and

LivingSocial due to our privacy policy.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

My wife and I have called the business. They do not pick up during business hours. I have contacted living social and their refund policy includes if businesses don't offer the service/go out of business. I can't redeem this business if the parent company won't take calls or call back when I leave a message. I want a refund.

Review: I purchased 2 Living Social vouchers for [redacted] in Boston. [redacted] refused to honor these and I had to pay full price to the tours. The vouchers are now useless to me. Living Social says they confirmed that [redacted] would honr the coupons. But this is after the fact - given I was unable to use my vouchers.Desired Settlement: I would like a refund for the amount paid.

Business

Response:

On November 3, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on November 4. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she requested a refund for two vouchers, purchased on March 30, 2013 for $48, that she was unable to redeem.

LivingSocial apologizes for the experience that **. [redacted] had when redeeming her vouchers for this deal. We have reviewed **. [redacted]'s request and, upon further investigation, have determined that we can extend her a refund in Deal Bucks, or LivingSocial credit. LivingSocial's refund policy allows for a refund within seven days of purchase or if a merchant goes out of business but, given **. [redacted]'s experience, a courtesy refund should be given in this case. Both vouchers have been refunded and **. [redacted]'s LivingSocial account currently reflects a balance of 48 Deal Bucks. These Deal Bucks will be automatically applied to future purchases unless otherwise specified in the Fine Print. We are sorry that this issue was not resolved the first time that **. [redacted] contacted us.

We hope that this resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a voucher from Living social for a cell phone case as a gift for my daughter for which she had to pay shipping charges. I was not aware that the person that was being gifted would have to pay to receive the gift that they were given. My daughter redeemed the voucher, and ordered the case, however, it was never received. After contacting Living Social and the merchant repeatedly and no gift being received, Living Social refunded me in something called Deal Bucks. I didn't pay with Deal bucks I paid in cash, and my daughter paid cash to have the "gift" shipped to her, so she was out the shipping charges because they gave me the Deal Bucks in the amount of the orginal purchase and 5 courtesy deal bucks for my trouble. It is not cash so I have no choice but to order another item, which I did. I ordered bracelets from [redacted], and I had to pay the shipping in CASH. The deal bucks did not cover the shipping. So I now have spent twice what the original deal cost, and my daughter is still out her shipping charges. This order was placed on April 23 but it has still not been received. When I contacted Living Social they directed me to contact the merchant [redacted], which I had already done, looking for my order. They did not answer until today when I threatened to file a complaint with Revdex.com. They said the order will be shipped tomorrow 5/7/2014, and I should receive it in 3 to 4 days. I contacted Living Social agin, and they instructed me to contact [redacted] again and have them cancel the order, and they will process a refund once I provide them with proof of the cancellation. I tried to contact [redacted], but again could not get them so I sent an email requesting the cancellation. In the meantime, Living Social contacted me letting me know that they will be able to give me deal bucks in the amount of the order (but not the shipping), and that was all they could do. So here we are back at where we started, with Deal Bucks, and me and my daughter being out the shipping costs forced to order more stuff from Living Social, for which I will have to pay more shipping changes. This is some kind of scam, like a pyramid scheme.Desired Settlement: I would like the cash back that I laid out for the voucher, and the two shipping charges for the items that were never received

Business

Response:

On May 6,

2014, the Revdex.com received a complaint about LivingSocial from

[redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint

on May 7, 2014. **. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because she purchased a voucher for a merchant named

[redacted] on March 25, 2014 for $9 as a gift and the item was never received

by the gift recipient. **. [redacted] also claims that there were unanticipated

shipping fees that were paid directly by the gift recipient that have not been

refunded. **. [redacted]’s second complaint is that her refund was issued in Deal

Bucks and not to the original payment method. She made an additional purchase

on LivingSocial using these Deal Bucks for a merchant named [redacted] on April

22, 2014. **. [redacted] redeemed this voucher

on April 23, 2014 and as of May 6, 2014 when the complaint was filed, she had

not received her order, but had received confirmation from [redacted] that the

item would be shipped on May 7, 2014.

LivingSocial

has reviewed **. [redacted]’s complaint and would like to apologize for any

inconvenience she has experienced thus far. In review of this complaint, we

have confirmed that all shipping costs that are due directly to each merchant

are defined in the Fine Print of the deal, which is made available prior to, as

well as after purchase. **. [redacted] contacted LivingSocial on April 2, 2014 for

assistance with requesting the status of her order. LivingSocial advised her of

the standard two week time-frame for the order to be delivered. This information is also outlined in the Fine

Print.

If the

voucher was redeemed on the same day it was purchased by **. [redacted], the delivery

date would be April 8, 2014. Since the two week time frame had not yet expired,

LivingSocial asked **. [redacted] to allow the merchant the stated time to deliver

the item. On April 18, 2014, **. [redacted] reached back out to LivingSocial to let

us know that she still had not received her order. Once this response was

received by LivingSocial, we emailed **. [redacted] to offer a refund in the form of

Deal Bucks, along with an additional credit of 5 Deal Bucks for the amount paid

directly to [redacted] for shipping. **. [redacted] replied to our email on April 18,

2014 to accept this refund offer, which was processed the following day, April

19, 2014. Due to the situation, a refund of $9 has been processed back to **. [redacted]’s

original method of payment.

We

understand **. [redacted]’s frustration with the shipping charges being credited in

the form of courtesy Deal Bucks. Since LivingSocial did not directly charge **.

[redacted]’s account for the shipping costs, we aren’t able to refund this amount.

Due to the item not being received, we have credited 5 additional courtesy Deal

Bucks to her account. Due to the delay in the shipment of **. [redacted]’s order with

[redacted], we have credited 4 additional courtesy Deal Bucks to her

LivingSocial account. This is to help compensate for the shipping charged by

[redacted].

Best

Regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: Today is May 8th, and I have not received the order from [redacted]. It has not shipped and I don't know when it will ship if ever. I have tried to cancel the order and to get my shipping charges refunded but they won't give me back the money. So I have a refund of $9, but I have spend $9 for the vouchers, and another almost $8 for shipping for items that I never received. How is this fair, and as for the courtesy Deal Bucks, What would I do with them. If I try to use them it will start the same cycle all over again!!!!!!!!!!!! I will order an item using deal buck, pay extra for shipping, never receive the item and then get the original purchase price back in Deal Bucks, and then we will start all over again with the scam.

Regards,

Business

Response:

On May 6, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our May 9, 2014 response on May 12, 2014. **. [redacted] rejected LivingSocial's response via the Revdex.com because she has not received her [redacted] order that was placed on April 23, 2014.LivingSocial has reviewed **. [redacted]'s request and apologize for any inconvenience she has experienced. [redacted] informed **. [redacted] that her order would ship on May 7, 2014 and take three to four business days to arrive. Based on this information, package delivery would be expected no sooner than Tuesday, May 13, 2014. [redacted] shipped this product directly, and they are available to assist **. [redacted] with any questions regarding her order.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I attempted to resolve the issue first with LivingSocial but they have been uncooperative, argumentative, and unreasonable. I purchased a two nights stay at an inn back in early March, 2014 from LivingSocial for my wife and made reservations for Mother's Day more than two months in advance. However, when we arrived there we were turned away by the innkeeper because we had our 3 month old daughter with us (this was my wife's first Mother's Day, mind you). We were not informed that this was an "adults only" inn by LivingSocial via their terms and descriptions page, nor by the inn's website, and not by the innkeeper when we made a reservation in March. The deal had specified two people but we were not turned away because of a third person as our daughter is too young to count as a guest and we had stayed at two different inns nearby without any issue arising. The innkeeper stated explicitly that we were not being turned away because of an extra person but because that person was a child (baby in our case). Because our daughter is only 3 months old, she is still breastfeeding and must be with her mother at all times. Because we could not use this service which we purchased for $170, I requested a full refund from LivingSocial and they responded by fighting me tooth and nail and not returning a cent. Furthermore, they admitted that both they and the inn omitted a key condition of the deal which resulted in us being turned away, namely that the inn strictly forbid the presence of any and all children (including nursing babies). LivingSocial's customer service has insulted me and continually disregarded my reasonable request, even when referred higher up their corporate ladder. Therefore, I am opening this claim against them.Desired Settlement: I request a full refund of $170, an amount that is precisely what I paid them for a service that was not rendered to me.

Business

Response:

On May 16, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 18, 2014. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he purchased a voucher on March 5, 2014 for [redacted] in the amount of $170 and was unable to use the voucher at the location due to restrictions described under [redacted]’s policy. Their policy state, “Our rooms accommodate two non-smoking, pet-less, fun-loving, hearty eating adults.”

Review: The following is what a merchant called "[redacted]" Located in Quebec, state on their front page of the web site, that there is a one year return policy. I have tried to sell these back but they are not genuine OME, they are compatible brands which no one wants, i.e. "[redacted].com", & "[redacted]." When one calls "[redacted]" no one answers the phone:###-###-#### When they reply via e-mail they are rude. Following their suggestions of what to buy that fits the printer I own, they will not take any responsibility. This could be because they are selling non-genuine OME items so their fit maybe bad for many printers. I have tried contacting Living Social they have not replied. Especially since they sold me a lemon of a product i.e one of their affiliates is selling items that do not fit printers because they are not genuine OME products. No one wants them for good reason, and returning them even though it says on the "[redacted]" website that it could be sent back up to one year for a full refund, yet it has been only 2 months and they refuse to exchange it because I am sure they do not have genuine items that fit my printer. Select Toner's claims on their front website page:

"REASONS WHY YOU SHOULD BUY FROM [redacted].COM

98% of Products stocked in OUR Canadian Warehouse.

1-year Money Back Guarantee.

We guarantee your Safety and Privacy.

Lowest Prices, Largest Selection, Best Value.

1 year Money back Guarantee. We stand behind our products and pay shipping on returns.

Quality driven, we make sure the products we provide are manufactured under ISO 9001 Quality Standards.

Professional Customer Service via Live Chat and Toll-Free.

We are here to helpDesired Settlement: I want to send them their items back for a full refund. the sooner the better. the items are safe and well cared for which is much more than how they are treating their customers.

Business

Response:

On July 31, 2014 the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August 1, 2014. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she would like a credit card refund for her [redacted]ion voucher.

Review: I purchased a voucher through Living Social to purchase items from [redacted]. I ordered 4 items on 11/13/14. Delivery within 21 business days. As of 12/29/14 I still have not received my order. On 11/13/14 through Living Social Deals website I purchased 4 Angel Caller necklaces from [redacted]. I received emails on 11/13/14/ confirming each order and stating "This email confirms that your order was received at [redacted]. You will receive an additional email once your order is shipped with tracking information. However, please feel free to contact us by email at [redacted].com or toll free at ###-###-#### during call hours of 9am to 4:30pm M-F EST. Most of our pieces are all handmade by us, please allow up to 21 business days (EXCLUDING ALL WEEKENDS AND HOLIDAYS) for your order to ship/deliver. If this is a time sensitive purchase you "must" notify us immediately to see if your order can be expedited. In addition, if you have purchased a voucher through a partner website, you are not paying [redacted] for your item. We are the fulfilling company and this receipt serves as that purpose and will only show our retail price, not the voucher payment price.Thanks for using [redacted]". I called to check on my order on 12/9/14 since these were to be Christmas gifts. I was told that they would be going out together as one shipment and arrive in time for Christmas. Then I received separate emails on 12/15/14 confirming my order had shipped with the tracking number. When I checked the [redacted] website using the tracking number it states "preshipment info sent to [redacted] on 12/16/14, picked up by request on 12/16/14 at 4:34p.m. Knoxville TN 37932. December 16, 2014 , 9:01 pm Departed Post Office KNOXVILLE, TN 37932 Your item has left our acceptance facility and is in transit to a sorting facility on December 16, 2014 at 9:01 pm in KNOXVILLE, TN 37932. Information, if available, is updated periodically throughout the day. Please check again later". On 12/22/14 I checked the tracking again and there was no update so I called the [redacted] to inquire about the package. I spoke with Sheila and explained the situation and she said that a case would have to be started to check on the package. She gave me a case number and said I would be contacted within 72 hours not including the holiday. That evening I received a call from the Lakewood, Ohio post office. The gentleman I spoke with told me they could not find any other information than what I saw on the [redacted] website and the case would be closed. I called [redacted] and left a message regarding the order. On 12/23 I emailed Teresa as I received no call back from the message I had left. I received a nasty email 10 minutes later from Debra Cikovic stating "Ms. [redacted], First we did not "charge" you directly. Second, we shipped your order and I don't know if you realize this or not; it's Christmas and the post office has quadruple the amount of packages and just because the scan says one thing it doesn't mean anything other than it's en route. It could still show up in the next day without further scan. And, the post office does not consider anything lost for 14 business days. It's not been that long. I am sorry that you don't have your item yet. [redacted]". I then contacted Living Social since the order was placed thru them requesting a refund. They said it would take up to 2 days. I then received an email from [redacted] at [redacted] stating that [redacted] is not updating their system and to contact her on Friday if I don't receive the package. Then I received an email from Living Social to contact them. I called their number ###-###-#### and was told they would give me a credit with them that doesn't expire and they were sorry for the inconvenience. After numerous emails to [redacted] they are still saying they sent the items but I never received them. I did file a complaint with the Revdex.com of Knoxville TN but nothing came of it and they told me to file a complaint against Living social. Living Social's website states there is only refunds within 7 days but I had no idea there would be this problem until a month later when I didn't receive the items ordered. Living Social gave me a credit with them but after all the problems I've had with the order I placed I would not be using them again. I am on a fixed income and can not afford to just throw money away like this.Desired Settlement: Living Social was working with [redacted] to sell their product and since Living Social is the one that I paid they should refund my money. Since there was no way to foresee the problem that happened within the 7 day refund period and I contacted Living Social the next day after the problem this should be waived.

Business

Response:

On January 26, 215, the Revdex.com received a

complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on January 28, 2015. Ms. [redacted] sent a

complaint via the Revdex.com regarding LivingSocial because she did

not receive her order from [redacted] and would like a full credit card

refund.

LivingSocial apologizes for any frustration regarding this

matter. Ms. [redacted] called LivingSocial on December 26, 2014 regarding this

matter. At this time, she was offered a full refund in Deal Bucks, which she

accepted. The refund was processed as Ms. [redacted] requested. We understand that

she did not get the product from [redacted]. As a courtesy, we processed a

full refund to Ms. [redacted]’s credit card. $76.00 will post to Ms. [redacted]’s card

ending in [redacted] in three to five business days.

We hope that this resolves Ms. [redacted]'s issue.

Best Regards,

Sarah

Business

Response:

On January 26, 2015, the Revdex.com received a

complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the rejection of our January 30, 2015 response on

February 2, 2015. Ms. [redacted] rejected LivingSocial's response via the RevDex.com because when she contacted LivingSocial directly she was only

given the option of a Deal Bucks credit.

LivingSocial apologizes for any confusion. Ms. [redacted] was able to request a credit card

refund within seven days from the date of purchase. After this time has passed,

the purchase is eligible for a refund in Deal Bucks. LivingSocial handles each

request individually as we understand circumstances may fall outside of our

normal refund policy. Ms. [redacted] did not allow LivingSocial the chance to

contact [redacted] directly to get the status of her order. As a courtesy,

her redeemed voucher was refunded to Deal Bucks. At this time, this refund has

been reversed to Ms. [redacted]’s credit card. The refund of $76.00 was processed

on January 30, 2015 to her credit card ending in [redacted].

We hope that this resolves Ms. [redacted]'s issue.

Best Regards,

Sarah

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Merchant failed to provide the services as advertised. We called the merchant 8 times between Jan 29 and Feb 15, none got answered or replied. We have all the phone call records. We asked for a refund which falls into the refund policy but got rejected.Desired Settlement: $85 refund to my credit card.

Business

Response:

On February 27, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted] LivingSocial received the complaint on February 5, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because the refund request for his [redacted] voucher was denied. [redacted] says he has not been able to successfully contact the merchant.

Review: I purchased a deal from LivingSocial.com for furnace tune up from [redacted] for $49. I contacted the company and made an appointment for the tune-up well before the expiration of the deal. The company came out and told me that they wouldn't complete the tune-up because I had problems with my furnace that were dangerous, turned off my furnace and gave me a quote for $1000-$2000. I contacted another furnace repair company as a second opinion on the repairs. They didn't find any faults at all and explained that I was one of many customers who this had happened to. The company lures you in with a cheap product only to made false claims of larger repairs. The second quote cost $70.

I did some research online to find out that mycounty was in the middle of suing this company for similar offenses and many customers had come forward with the same experience. I have written documentation that the company refused to perform the service I paid LivingSocial.com for. I have the $70 bill proving I had a second opinion done. I contacted LivingSocial's customer service department 3 times asking for a refund and they denied the request stating it was outside of their policy. I gave them all of this documentation as proof.

A company they do business with was trying to steal from me AND wouldn't perform the service I paid for. I'm out $49 for the service that they wouldn't do AS WELL as $70 just to prove them wrong that my furnace is fine. That's $119 for absolutely nothing. All that I was asking for is a refund of my original deal that their business partner WON'T honor. They are costing me an additional $70 that I'm not even asking for reimbursement, but I should. They did provide $10 in "deal bucks" which I can use towards another coupon deal. I want my money back; all of it.Desired Settlement: Full refund of original coupon deal, $49. I do NOT want credit towards another deal. I want the refund placed back on the credit card I used to purchase the deal.

Business

Response:

On March 3, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

5, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased a voucher for a furnace tune-up from [redacted] on October 17, 2012 for $49. He is requesting a refund

because the merchant gave him a high quote and said he needed extra work done.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may be issued within seven days of

purchase or if the merchant has gone out of business. However, due to [redacted]’s experience, his purchase has been refunded as a courtesy outside of

policy. It may take 3-5 business days to appear in his bank account, depending on

his banking institution.

We hope that this

resolves [redacted]'s issue.

Best regards,

Review: The issue is regarding the LivingSocial Me+3 deal where if I share my purchased deal and 3 friends purchase it, my deal is free. Having shared my deal, I later received an email from LivingSocial as follows:

Hey [redacted]!

It appears that you're quite popular! Three of your friends have pending deal purchases through your personalized link, which means that yours will be free! Your payment method will reflect your free deal within a week from today. It's a small token of our appreciation for spreading the word about LivingSocial.

I recently contacted LivingSocial about this and they replied as follows:

The email that you received with a notification of your successful use of the Me+3 promotion was an automatically generated email that gets sent out when three people use your link for the deal. After further investigation of your Me+3 deal we can see that the same person purchased two of the three deals. In order to qualify for Me+3 the three supporting purchases must be made by the different people and credit cards.

As I then explained to LivingSocial, I got no notification of this and by the time I initiated the inquiry with them, the offer was already gone and I had no chance to pass this along to any other friends who might have been interested in this deal. And in fact, I did have a friend who ended up buying it but who I had talked to but didn't buy it via my link because I told her I had already received the earlier email.

My issue is with the lack of communication after sending out the misleading email. First, this gave me a false sense of security thinking that I would get my deal for free and second, it deprived me of the chance to fulfill the deal afterwards had I known.Desired Settlement: Given the above, I am requesting a refund of $30 (cost of my deal).

Business

Response:

On March 4, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on March 5, 2013. [redacted] sent

a complaint via the Revdex.com regarding LivingSocial because of a

purchase he made on January 31, 2013, for [redacted] in the amount of $30.00. [redacted] requested a refund for his voucher because he believed to have qualified

for the Me+3 promotion.

Per LivingSocial’s terms and conditions ([redacted] did not satisfy the requirements set forth to validate a free voucher under

the Me+3 promotion. Our records indicate that two out of the three referrals

linked to [redacted]’s purchase were also his own accounts created under false

pretenses in an effort to defraud our internal systems. In order to qualify for

a Me+3 promotion, three separate people need to purchase the promotion in

addition to the initial purchaser. Out of the four total purchases made, [redacted] accounted for three of them. This is in direct violation of our terms and

conditions and he does not qualify for a free voucher.

We hope that this resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

First, to address the business' concerns, there was not an attempt to defraud the business. The two other people mentioned by the business do exist and to make it simpler for one of them, I paid out of pocket initially for simplicity sake (they paid me back in cash later on). I did purchase the last of the additional 3 for myself (as I did not see the terms & conditions) but as stated earlier, my complaint/issue is with the misleading email that was sent out stating completion of the terms. As also mentioned before, I had another friend who also purchased the deal who could have done so from my link and would have been able to satisfy the last of the M+3 conditions.

I understand if the business feels the terms and conditions were not met; this I agree with after reading it. But as stated initially, the problem I have is with the misleading email confirming completion of the deal and no subsequent email stating that it was invalidated and thus depriving me of any chance to meet the required terms (since I never knew I didn't meet the terms & conditions).

Regards,

Business

Response:

Review: I bought 2 Yo Gabba Gabba tickets for [redacted] in Nov to be used in Feb. I paid $45 for tickets that the maximum amount of the face value was $35 and could only get a response that I had purchased the tickets more than 7 days from the complaint filed. I filed the complaint on the day of the show once I found out I had been overcharged. I saw several complaints with the same problem for the same show at other sites.Desired Settlement: I want a refund of the difference at a minimum or the total amount

Business

Response:

On March 13, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on March 20, 2013. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because she

felt as though she was overcharged for the vouchers she purchased for Yo Gabba

Gabba! Live!

Unfortunately all prices are set by both LivingSocial and the

merchant in question. We apologize for any inconvenience, but there is no further

recourse available for this issue.

Review: I purchased a voucher for spa services and everytime I would try to book something, nothing is available. Living Socials has put an expiration date on the voucher with no guarantee that the service will be provided so it is possible for them to collect the money without any assurance the services you paid for could be redeemed. They would not allow you to refund the amount paid for the voucher eventhough no service has been performed and the request is made prior to the expiration.

Business

Response:

On March 22, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

24, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for a spa package from [redacted] on September 21, 2012 for $125. She is requesting a refund because

she was unable to use the voucher prior to the expiration date of March 25,

2013.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may be issued within seven days of purchase

or if the merchant has gone out of business. [redacted]’s request is outside of

the policy. The voucher specifies, “scheduling required and subject to

availability.” The merchant was actively redeeming and making appointments

throughout the promotional period that lasted from September 21, 2013 to March

25, 2013. [redacted] wasn’t able to book her preferred time, however, the

merchant was scheduling according to their availability. [redacted] may still use

her voucher after expiration for its paid value towards services with the

merchant.

We hope that this

resolves [redacted]'s issue.

Best regards,

Review: I purchased an internet voucher for a local newspaper subscription which I never received. Upon redemption the merchant told me I would not be getting paper until the following week. Paper never came. I called once on it - still no delivery. Living social basically told me I had to get a refund within 7 days. How was I to know they were not going to delivee with their refund policy deadline. Tried to get a refund from the paper company and they say I have to go through living social. Living social refuses to refund me my money.Desired Settlement: Full monetary refund. I don't want to be coerced into accepting their product.

Business

Response:

On March 21, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March 24, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she requested a refund for a voucher purchased for [redacted] magazine and her request was denied.

A full refund was processed for this voucher was processed on March 24, 2013

We hope that this resolves [redacted]'s issue.

Best regards,

Review: I purchased the [redacted] Simplify Me Matchmaking package on July 30, 2012. To date, I have not been matched and there has been little communication. I did not purchase the Speed-dating packages, which were $21 and $59 because I do not like speed dating. I purchased the matchmaking package for $239 ([redacted] - One ($21) or Three ($59) Tickets to a Speed-Dating Event; or a Simplify Me Matchmaking Package ($239)). This is what was told to me on 07/30/2012 "Many of our daters, like yourself, are extremely busy and can't possibly find the time to attend all of our fabulous events. With the Matchmaking services, we attend the events for you! This allows you the opportunity to keep your busy schedule and let us look for the right Date-Mate for you. With lovely Matchmaking clients signed up and two events per week - there are countless opportunities for us to find what you are looking for and make arrangements for your introductions." To date, all they want me to do is attend Speeddating events which I do not like and which is not what I purchased. They advertised that they are providing a "matchmaking service" it's approaching one year and they have yet to match me with someone. I've contacted LivingSocial on at least two occasions about this and they have done nothing to resolve the issue. I intend to file complaints with several consumer protection agencies against [redacted] and all their affiliates, [redacted] (whoever they are) and LivingSocial. It's unethical for a business to collect $239 for a service they say they can provide, but in fact cannot (misrepresentation). I also do not appreciate [redacted]'s disrespectful and condescending insinuations and rude tone. Please refund me $239.Desired Settlement: Please refund me $239.

Business

Response:

On April 4, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on

April 6, 2013. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because she purchased a voucher for a Simplify Me Dating

Package from [redacted] on July 30, 2012 for $239. She is requesting a

refund because she states she has not been matched and has had little

communication with the merchant.

LivingSocial apologizes

for [redacted]’s experience. Per LivingSocial’s terms

(livingsocial.com/terms), a refund may only be issued within seven days of

purchase or if the merchant has gone out of business. [redacted]’s request is

outside of the refund policy. She had a lengthy back and forth with the

merchant. She gave her information so that the merchant could try to match her.

They sent her to complimentary events as part of the matchmaking process. They

suggested a match within a few weeks of her consultation, however, [redacted]

declined to meet the match, which was uncommon for the merchant, as it is their

job to match people together who they believe will get along. The merchant is happy to keep working on a

match for [redacted], however, they have not heard back from her.

The merchant has

attempted to work with [redacted] and will continue to do so if she wishes,

but we do understand her frustration. As a courtesy, 50 Deal Bucks have been

added to her LivingSocial account as a credit toward future purchases.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: The response include false statements and the services I paid for was never received. I will take this to the FTC and all other consumer protection agencies at this time. I know what the refund policy states, however, the services that were paid for was never received.

Review: THIS WAS THE EMAIL I SENT TO LIVING SOCIAL

Regarding voucher # [redacted] for Carpet Cleaning from [redacted].

I purchased this voucher on September 26, 2012. When I applied, I was asked where I lived, and I answered "[redacted]" and was told that I was within their service area.

I planned to use the voucher after Christmas, sometime in early March. I called the # on the voucher ([redacted]) on March 7 and left a message. Someone called [redacted] returned the call the next day and said that his branch only serviced [redacted], but someone who could service my area would be calling me soon.

I called the same number a few days later and left a message that I had not been contacted, and that time on the voucher was running out.

I called on March 12th and again on March 27th, but no one ever got back to me.

I have gone out of my way to claim this voucher and do not want to do business with a company that does not return my calls. Therefore, in this particular instance, I would like a credit of $65 from Livingsocial. I use your service constantly, and am usually very satisfied with your providers and the service I receive from them. Thanking you in advance, I am [redacted].Desired Settlement: I will accept a refund in the form of a Living Social credit OR a refund on my credit card.

Business

Response:

On April 10, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted] Revdex.com Case Number [redacted]. LivingSocial received the complaint on

April 14, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased a voucher for carpet cleaning from [redacted] on September 26, 2012 for $65. He is requesting a refund

because he was not able to get in contact with the merchant to schedule prior

to expiration.

LivingSocial

apologizes for [redacted]’s experience. Per LivingSocial’s terms

(livingsocial.com/terms), a refund may only be processed within seven days of

purchase or if the merchant has gone out of business. [redacted]’s request is

outside of the refund policy. The voucher states the service area is [redacted],

which is not where [redacted] lives. As a courtesy outside of policy, the

purchase has been refunded in Deal Bucks as a credit to his LivingSocial

account. He may use this credit toward future purchases.

We hope that this

resolves [redacted]s issue.

Best regards,

Review: I purchased a LivingSocial voucher for a massage and attempted to make an appointment by scheduling online, emailing and calling the business the massage was through. No one would ever return my call or email so I was never able to schedule the massage and now it's expired. I contacted Living Social 2 weeks before the voucher expired and the said that their return policy is that it must be returned within 7 days. I was sold a voucher I can't use at all without any option to return it. I didn't know after the first 7 days that the person would never return my calls or allow me to schedule an appointment. I basically threw away $40 that I will never get anything for.

I would like my money back. I am also going to file a complaint with the business the massage was supposed to go through. Terrible customer service through both companies.Desired Settlement: I would like a refund of the $40 I paid.

Business

Response:

On April 19, 2013], the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 21, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase she made for [redacted] on October 10, 2012 in the amount of $40.00. [redacted] would like a full refund due to her inability to redeem her voucher prior to the expiration.

Review: On July 18, 2012 I purchased a window cleaning service for $45 from [redacted] through Livingsocial (voucher [redacted]). The cleaning service was scheduled to be performed on 9/25 but I was informed on that date that due to a death in the family they would need to postpone. I sympathized with the tragic situation and agreed to an extension. I've tried numerous times to contact the vendor since then by phone and email with no success. It has been 9 months since my purchase and I believe the service will not be provided. I escalated this issue to Livingsocial requesting a refund but according to supervisor [redacted] they will only issue me credit for another purchase. As I do not intend to use the Livingsocial service again the credit is of no value. Livingsocial should be responsible for giving refunds to customers when their vendors do not provide the purchased service and the customer is not at fault.

Note that this is related to complaint #[redacted]Desired Settlement: Immediate refund of the $45 purchase price

Business

Response:

Review: On March 20, 2013 I purchased a voucher through Living Social for landscaping work through "[redacted]". I received the voucher via email and on March 27, 2013 emailed [redacted] (quoting my voucher number) and requested they contact me to schedule the work to be done.

After a week I had not received any response and emailed again - I sent a third email and no response from [redacted]

I then emailed Living Social regarding the problem and they responded stating the company [redacted] had received a larger than expected response and asked that I give them additional time to respond - I waited again another week and no response.

I emailed Living Social again and requested my money refunded due to the lack of response - they refused to refund my money saying that the return time had passed. I emailed them back reminding them they had asked me to give more time.

I received a response basically stating the same thing - the refund period had passed. I then emailed and told them I was going to contact Revdex.com with this problem

The next day I got an email from [redacted] saying they would put me on the schedule and leave the coupon under my mat which I did. That was April 14 - I've emailed them again as no one has shown up. No response has been received.

I feel both companies are disreputable and would like a full refund.Desired Settlement: Full refund of purchased voucher

Business

Response:

On April 24, 2013 the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on April 25, 2013. [redacted] sent

a complaint via the Revdex.com regarding LivingSocial because she

felt as though she should be refunded for her [redacted] voucher.

Unfortunately we are unable to refund [redacted]’s voucher as it is

outside of our refund policy which was agreed to upon purchase. The voucher is

valid until October 16, 2013 and can be redeemed by contacting the merchant at

either [redacted].

We hope that this resolves [redacted]'s issue.

Best regards,