LivingSocial, Inc

Review: They claimed to have refunded me for a service I never received but the money has never shown upDesired Settlement: Properly give me my refund of $119.00 by check not by trying to credit and old and expired card

Business

Response:

On November 8, 2013, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com

Case Number [redacted]. LivingSocial received the complaint on November 8,

2013. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she is requesting a check refund for a purchase made on

April 22, 2013 in the amount $119 for [redacted]. **. [redacted] is requesting a check refund because

she has not received the refund that was already processed, she confirmed the

credit card the refund was processed to expired.

LivingSocial has reviewed **. [redacted]’s

request and apologizes for any inconvenience she has experienced thus far. At this time, we confirmed that we

successfully refunded **. [redacted] on October 23, 2013 in the full amount of

$119 to her expired credit card. Since the refund was successful, **. [redacted]

was advised to contact her bank for further assistance. Our refund policy

states the card issuer controls when the refund posts to her account. We currently are unable to process a refund via check because we do not have that option available and her refund has already been processed successfully.

We hope that this resolves **. [redacted]’s issue.

Regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

From: [redacted] <[redacted]>

Date: Mon, Nov 11, 2013 at 10:03 AM

Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: "[email protected]" <[email protected]>

They claim they refunded it however the credit company cannot find any such transaction number or refund of any kind!!! And it's seems it's their system that has not been successfully completed.

Please go to [redacted] and [redacted]Cell: ###-###-####Fax: ###-###-####[redacted]

Regards,

Business

Response:

On November 8, 2013 the Revdex.com

received a complaint about LivingSocial from [redacted] Revdex.com Case Number [redacted]. LivingSocial received

the rejection of our November 10, 2013 response on November 11, 2013. **.

[redacted] rejected LivingSocial’s response via the Revdex.com

because her credit card company has been unable to locate her refund that was

processed on October 23, 2013 in the amount of $119.

We are sorry for any inconvenience in regards to

the status of **. [redacted]’s refund. We have confirmed that **. [redacted]’s bank

has accepted the funds that were sent to them on October 23, 2013 in the amount

of $119. This transaction has an ARN number of [redacted]

in which the bank is able to locate her refund. At this time, **. [redacted] will have to reach

out to [redacted] directly for more information regarding her refund.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Review: On 10/27/10 I purchased a voucher for $25 to a local [redacted] provider. I was unable to redeem the voucher before the expiration date, however as I understand it, LivingSocial's terms require the merchant to honor the original purchase price with the merchant that the voucher is to be redeemed with. Unfortunately, the [redacted] provider is no longer in business, so I am unable to redeem this $25 voucher at all. It essence, I have given LivingSocial $25 and have no received any product or service at all. I requested a refund to my credit card for the original purchase price as the voucher is no longer valid anywhere, but I was refused a refund.Desired Settlement: I am requesting that the original purchase price of $25 be refunded to my credit card.

Business

Response:

On February 7, 2014, the Revdex.com

received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on February 9, 2014. **. [redacted] sent a

complaint via the Revdex.com regarding LivingSocial because he

would like to be refunded for his purchase to [redacted]

since the merchant is out of business and is unable to honor the paid value of

his expired voucher.

LivingSocial apologizes for the inconvenience

**. [redacted] experienced when he tried to redeem his voucher. Since the voucher

expired on October 28, 2011, 25 Deal Bucks have been credited to **. [redacted]’s

LivingSocial account. This credit is equal to the amount paid for the deal. We’re

unable to issue a credit card refund at this time. LivingSocial’s refund policy

allows our consumer’s to request a full credit card refund any

unredeemed voucher if the merchant goes out of business before the promotional

period ends. After a voucher expires, purchasers may only qualify for a Deal

Buck refund.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

This response is unacceptable. The money I paid to LivingSocial was solely for the delivery of a specific product/service. That product/service was not able to be delviered, so I am requesting a refund of my money. The solution they have provided essentially keeps my money hostage with LivingSocial. I have no interest in doing further business with this company and do not want to be required to purchase yet another voucher that may also have the same issues as the previous one.

Review: I purchased a voucher for 2500SF carpet cleaning for my house (which is @[redacted]).

I paid LivingSocial for the deal and purchased a voucher for cleaning from [redacted] Cleaning.

Now [redacted] wants to charge extra to provide the service.

1) They want to charge $25 fee (their claim is that my house is outside their service area (20 miles), even though I've send Google Map links to LivingSocial indicating the distance is only 18 miles).

2) They want to charge extra for cleaning stairs.Desired Settlement: I have tried to get help from LivingSocial customer service, but they have decided to favor the merchant, completely ignoring my point of view or providing any explanation.

Business

Response:

Review: I bought a voucher from Livingsocial, Inc. I have tried redeeming my voucher and I have not been able to do so. I have tried calling and emailing on numerous occacions and I have not been able to get in contect with anyone.Desired Settlement: I would like them to return my payment back to my credit card.

Business

Response:

On June 14, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on June 15, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased a voucher on April 18, 2013 for $69 and has been unable to reach the merchant to schedule service.

Review: I have offered my services through Living Social on 2 occassions. On my more recent attempt to advertise with Living Social, I have been told they no longer promote sole proprietors. Through several emails regarding this issue, I was informed that Living Social had "back end" ways to circumvent the new rule and, since I had already been a merchant, my campaign was set to run 4/22/14. My campaign was pulled because I am a sole proprietor.

Right this very minute, Living Social is running a campaign for a sole proprietor in the [redacted], NY area, and even advertising that this business is a sole proprietorship. I want to know why they are promoting some sole proprietors and not others.Desired Settlement: I would like to see a uniform application of the new policy of not promoting sole proprietors. Either they do, or they don't. Additionally, I want a definite written instrument outlining the

policy and an explanation as to why the rule is not being applied without prejudice.

Business

Response:

"On July 16, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on July 19 2014. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she had a deal set up to run through LivingSocial, and it did not run due to [redacted] being a sole proprietor. We would like to apologize to [redacted] for the issues that she encountered working with LivingSocial. Our decision not to partner with [redacted] at the time in question was based on an internal policy that we have since changed. At this time, we are interested in pursuing a relationship with [redacted] and will reach out to the owner of the business directly to discuss this with her.

Review: On January 11 I purchased two vouchers from LivingSocial. Shortly thereafter at least one was marked as used on their website therefore preventing a refund of the vouchers since it was marked as "used". The vouchers were not used and it took me over a month to get the vouchers correctly marked. Once they were correctly marked LivingSocial refused to give a refund since it was out of "their standard refund period". I do not know if this is a common scam that Livingsocial employs to keep people from getting refunds but it seems very suspicious. I have been trying to resolve this with their customer service for over 2 months but I have not make much progress since their customer service is very poor. Several of my questions were never answered by them as I pursued this matter and sometimes they would not even reply to my emails. Often when they did reply the reply was not complete or was just a standard "form" email (sometimes word-for-word from a previous reply that I obtained).Desired Settlement: I am simply looking for a refund of the 2 unused vouchers that I originally purchased.

Business

Response:

On March 21, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on March 21, 2013. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because she

wishes for her [redacted] voucher to be refunded.

As was previously expressed, [redacted]’ request was outside of our

stated refund policy and a credit card refund will not be given. We have issued

a full refund to [redacted]’ LivingSocial account. This credit will be good for

five years and will be automatically applied to her future LivingSocial

purchases.

We hope that this resolves [redacted]' issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Apparently LivingSocial refuses to address my primary complaint. As I noted in my initial complaint description, LivingSocial marked my voucher as used when it was not, and therefore prevented me from obtaining a refund within their standard refund period, as they understandably do not issue refunds on used vouchers. It took me several weeks to get the voucher correctly marked as not used by sending repeated emails to the merchant the voucher was for and LivingSocial. By the time LivingSocial actually marked the voucher as not used it was outside of their standard refund period. I have brought up these circumstances to the customer service personnel previously however they were not addressed just like in this response, I just get the same "it was out of the standard refund period". It would be nice if LivingSocial would at least acknowledge the extenuating circumstances before deciding to ignore them and replying with the standard out of refund period statement.

Regards,

Business

Response:

On March 21, 2013, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com

Case Number [redacted]. LivingSocial received the rejection of our March 21, 2013

response on March 22, 2013. [redacted] rejected LivingSocial’s response via the

Revdex.com because she is unhappy with the resolution and would

like a credit card refund.

LivingSocial apologizes for any confusion. The merchant has control over the

voucher redemption, and in [redacted]’ case, a mistake was made where the

merchant inadvertently marked her voucher as redeemed when it was not. That

issue was later resolved and the voucher was marked unredeemed so that [redacted] could still use it. Per LivingSocial’s terms (livingsocial.com/terms), a

refund may only be issued within seven days of purchase or if the merchant has

gone out of business. [redacted] contacted us about the accidental redemption on

February 8, which is outside of the refund policy, as she made the purchase on

January 11. The error was corrected and [redacted] could use the voucher but

still remained outside of the refund policy.

As a courtesy outside of policy,

LivingSocial provided a refund to [redacted] in Deal Bucks as a credit to her

LivingSocial account.

We hope that this resolves [redacted]’ issue.

Best regards,

Review: LivingSocial advertised and sold a 1 hour horseback riding for two at [redacted] on [redacted], and they are continuing to sell this service, notwithstanding that [redacted] is all booked up and cannot honor the certificates people are buying. LivingSocial refuses to refund the money people spend on this service, that they cannot get in a reasonable amount of time, if at all. They claim they will not take the certificates until July or past July, and that is assuming they are even still in business then. LivingSocial is selling a service that cannot be performed for al the customers, and certainly not within a reasonable amount of time. I was forced to move with the federal government and I will not be here in July, so even if [redacted] could honor my certificate then, I could not use it as I will not be here. If I do not receive the servive that I paid for, I should be refunded, otherwise LivingSocial is unjustly enriched, as well as [redacted].Desired Settlement: I want LivingSocial to stop advertising and selling services that cannot be performed within a few months of buying the service, to stop overselling services that companies cannot keep up or honor, and I want a full refund immediately.

Business

Response:

On April 8, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April

8, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for a horseback trail ride for two

from [redacted] on December 20, 2012 for $59. She is requesting

a refund because the merchant wanted to schedule her in July and she will have

moved out of town by then.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be issued within seven days

of purchase or if the merchant has gone out of business. [redacted] agreed to

these terms upon purchase and her request is outside of the refund policy. The

voucher does not expire until December 26, 2013, and the merchant is scheduling

and honoring vouchers. Appointments are subject to the availability of the

merchant, and they are willing to schedule [redacted], however those dates do

not work for her. This does not entitle [redacted] to a refund. We encourage

her to attempt to schedule with the merchant. If she is unable to arrange a

suitable date or if she has moved, she may gift the voucher to someone you can

use it.

We hope that this

resolves [redacted]'s issue.

Best regards,

Review: I purchased 2 vouchers for a murder mystery dinner for my mom and I to go to when she came to visit last week. I attempted to call the company over a week in advance and cannot reach anyone but an answering machine that never returned my call. I also emailed the company. I finally got in touch with someone and was advised they are booked until After May4, which, of course, is too late. My mom is only here in ** for a weeks visit. No where in the ad did it say "please book a month or so-or even 2 weeks" in advance. It's rediculous. Now I can't even use my vouchers and they refuse to refund them.Desired Settlement: I'd like a refund.

Business

Response:

On April 29, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number 9523156. LivingSocial received the complaint on April 29, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made on March 11, 2013 in the amount of $58 for [redacted] would like a refund due to her inability to schedule for her desired date.

Review: I purchased auto detailing (package of 2) from a vendor through Living Social. I used the first one. The second one was scheduled, then the vendor had to cancel. Then, my mother was diagnosed with a terminal illness and I had to take care of her. I called the vendor, explained my situation, and asked if I could use the second voucher after the deadline. He said "no problem" -- and I have this documented through emails that were forwarded to Living Social. When I went to redeem the second voucher, the vendor said these deals are killing his business and I need to go to Living Social to get a refund. Living Social refused. They then said I have to use this same vendor. I said I don't trust this vendor and want a refund. They are refusing. On top of that, the vendor is now demanding additional money to do any service. I told Living Social about this and said this further illustrates why I should get a refund. Again, they are refusing. Living Social clearly isn't properly vetting their featured vendors and then expect me to sacrifice my money AND pay more. That's not what was agreed upon by the vendor.Desired Settlement: per above, refund to my credit card.

Business

Response:

On April 17, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 17, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made for [redacted] on November 16, 2011 in the amount of $158.00.

Review: I bought a LivingSocial deal for a lunch in [redacted] restaurant. The voucher requires a reservation. I have tried 3 weeks in a row to make a reservation and they claimed not to have open spots for 3 weeks in a row. Since I have been earlier to this restaurant and never had a problem with this restaurant I believe this is a scam. I complained to Living Social Customer Service but they refused to return the unusable voucher.Desired Settlement: Refund the money, or enable me to use the Voucher as agreed upon payment.

Business

Response:

On April 21, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 21, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she was not able to make reservations to redeem a voucher purchased January 4, 2013 in the amount of $25 to be used at [redacted] restaurant before the promotional period of the voucher expired.

[redacted] contacted our customer service department on April 7, 2013 regarding this issue and has been informed she could still redeem the voucher for the paid value for five years from the date of purchase and that reservations are subject to availability. We will not be able to process any kind of refund or credit for this voucher. A reservation can be made with the merchant to redeem the paid value of the voucher, or the voucher can be given to a friend to redeem the paid value if [redacted] would not like to contact the restaurant again.

We’re sorry will not be able to honor [redacted]'s request.

Review: Livingsocial failed to deliver a product. They also refuse to provide a refund. They state that the item is a final sale. however I never received the item. [redacted] returned the item to the vendor on March 11. Please see tracking number details [redacted]

How could it be a sale at all if I never received the item?Desired Settlement: I wish for a full refund of $1,064.65.

Business

Response:

On April 14, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on April 16, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of

a purchase made on February 22, 2013 of a Gucci Sukey bag for $1,064.65. The address entered for delivery was incorrect

and [redacted] was unavailable for delivery.

LivingSocial received the correct address for [redacted] and

reshipped the Gucci bag to her with the following Fed Ex tracking number:

[redacted] The tracking number is showing that the item

was delivered.

We hope that this resolves [redacted]s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The tracking number provided by the vendor ([redacted]) states that [redacted] returned the package to shipper on April 5th. I did not receive the package. I am asking the vendor to cancel transaction and refund money.

Regards,

Business

Response:

On April 14, 2013, the Revdex.com received a

complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the rejection of our April 22, 2013 response on April 23,

2013. [redacted] rejected LivingSocial’s response via the RevDex.com because the item was returned to sender.

The Gucci bag in question was sold as a final sale item and is not eligible for

a return or refund as stated in the original deal terms. When the item was first shipped, the address

provided by [redacted] was incorrect by one digit. At the time of delivery [redacted] was out of

town and not available for delivery. [redacted] contacted LivingSocial about delivery of the item and at that time, she

provided LivingSocial with an updated address.

The item was resent to the corrected address and marked as delivered,

then returned to sender. As this

purchase is a final sale item, LivingSocial is not able to offer a refund but

would be glad to resend the item to [redacted] once she provides a valid

address.

We hope that this resolves [redacted]’s issue.

Best regards,

Review: I purchased a Living Social deal for a facial at a local company. I contacted the local company twice to schedule an appointment but received a voice mail message both times. I left messages on both occasions and I never heard back from the business. The deal expires today and Living Social refuses to return my money although I bought the deal in good faith and made a reasonable effort to use the deal before its expiration date. Living Social will not answer phone calls, but sends form emails in response to issues. They advised me via email to gift my almost expired voucher to someone else which is a ridiculous option. Why would I give an expired voucher to someone, especially since I'm sure they'd run into the same non-responsive business that I did?Desired Settlement: All I want is my money back. It's not reasonable to take someone's money for an intended purpose and not deliver. While I understand that their partner in this deal didn't hold up their end of the bargain, I didn't buy anything from their partner, I bought the deal from Living Social. If they're not willing to stand up for what they sell, why should anyone do business with them?

Business

Response:

On April 30, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April

30, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for a facial from [redacted] on December 27, 2012 for $30. She is requesting a refund

because she attempted to call the merchant and was not able to get in contact

with them.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be issued within seven days

of purchase or if the merchant has gone out of business. [redacted]’s request

is outside of the refund policy. She did not contact LivingSocial about any

issue until the day of expiration, giving us no time to attempt to resolve it.

In her communications with LivingSocial she stated she called the merchant

right when she purchased the voucher and then not again until a couple weeks

before expiration. It is not uncommon for merchants to experience much higher

volume of customer contacts at the very beginning and end of the promotional

period due to customers wanting to schedule either right away or waiting until

the last minute to schedule. Appointments are subject to the availability of

the merchant. LivingSocial provided [redacted] with the merchant phone number

and email address, and the merchant’s voicemail provides an online scheduling

system where [redacted] could have scheduled.

As a courtesy outside

of policy, the purchase has been refunded in Deal Bucks as a credit to [redacted]’s LivingSocial account. She may use this credit toward future purchases.

In the future, if [redacted] is unable to use a voucher prior to expiration,

she may use it for its paid value toward services with the merchant.

We hope that this

resolves [redacted]'s issue.

Best regards,

Review: Purchased 2 tickets to a game and when we went to pick up tickets we were directed to different locations at the ball field and then were told that tickets were not available and the people were not present. We drove 180 miles round trip to attend the game and were not even given an option of a refund or a credit for further purchase.Desired Settlement: I was just looking for a credit for a future purchase.

Business

Response:

On May 7, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 7, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he was unable to attend an event and his refund request has been denied.

LivingSocial sold over 2800 tickets to the event in question and we have not received any other reports of trouble picking up tickets at Will Call. We have also confirmed with the merchant that the LivingSocial representative was there to distribute the tickets to the event. Because this was a Live Event with a refund window of 24 hours after purchase, we are unable to process a refund at this time. We apologize for any inconvenience.

We hope that this resolves [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: I paid for and bought a LivingSocial deal for a Car Wash Detail on November 2012. The deal was set to expire on March 31st, 2013 so I called in early March to schedule the detail. The earliest available date they had was April 16th but they assured me that since I was scheduling it before it expired, that I would be ok. April 16th came and went and no one contacted me. I called them back to see what happened and left a message. no response. I called back a few days later. no response. I called back a week later, no response.

I then contacted LivingSocial to get a refund but I kept getting a canned response about the problem saying that the deal expired and that I cannot do anything about it. I've been going back and forth with them and they are not helping in anyway whatsoever.

Look at it from my perspective. I call to schedule the deal. Conveniently, the earliest date is after the expiration date. And then when its too late for me to get a refund, they are nowhere to be found and no longer reachable.Desired Settlement: Give me a refund. I no longer want to deal with either LivingSocial or the company involved in the deal "Reflections Vehicle Detailing"

Business

Response:

On May 17, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 19, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because a refund was denied for a voucher purchased on November 28, 2012 for $89.00.

Review: I purchased a living social deal for Hillary & Co. off of LivingSocial. When I called the merchant to schedule an appointment they informed me that they were booked and that I could schedule an appointment for after the deal expired but that I would lose the promotional value, so I would have to pay the difference. The deal is good until a certain date, I in good faith attempted to make my appointment and the seller would not honor the deal. I contacted LivingSocial for a refund and they will not refund my money. I did everything in there that is required in order to redeem my deal and I was unable to redeem it.Desired Settlement: I would like a refund of $15.00. The amount that it cost me to purchase the deal.

Business

Response:

On May 15, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 19, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she requested a refund for a voucher purchased on February 13, 2013 for the amount of $15.00, and her initial request for a refund was denied.

Review: Myself and 10 of my friends purchased a living social voucher to [redacted]. The fine print at the time of purchase stated that taxes and gratuity are not included, but did not disclose any additional fine print. When I called to vender to schedule immediately after purchase, the vender stated that in order to schedule for a Saturday date, that I would have to be the first person to call on the Monday three weeks prior to the scheduled service. The vender stated that he was unable to schedule individuals as they call, as they cannot "offer this greatly discounted service" by scheduling individuals as they call to schedule their tour. He stated that if I called prior to business hours on that day with my name voucher number and the names and voucher numbers with the individuals in my party, that they would return my call at 8:00am that day to schedule once they opened for business. I did was instructed and called at 6:00am on that date to ensure I was the first caller. I did not receive a returned call at 8:00am as promised, I actually did not hear from the vender until 4:30 that afternoon. My husband also called and left a message and never heard back from the vender. Upon speaking with the vender, he indicated that I cannot use my voucher numbers to schedule our appointments as initially detailed in the voucher agreement, but rather I must pay gratuity up front on my credit card in order to hold our reservation. The gratuity would need to be for myself and all 10 of the individuals that were with my party, totalling close to $300.00. When I asked if the individuals could call on their own to put the gratuity on their credit card, he stated that would be inconvenient for them to run 11 cards and that in order to schedule it must all be on one. When I questioned the appropriateness of requiring a customer to all book on one card, he stated that he was unable to do so. Based upon this negative interaction, I contacted living social requesting a refund for my voucher and provided them with the name and voucher number of the 11 individuals who also purchased the voucher but were being unable to schedule due to additional fine print not outlined in the original living social purchasing agreement. After much back and forth, living social refused to refund my voucher and honor their original agreement. They stated that it was beyond the refund period and that they would be unable to refund it for that reason. They agreed to contact the vender directly, which they did, and were met with the same additional details that were not explicitly stated at the time of purchase. When I informed living social that myself and my friends were no longer willing to work with a vender that lied overtly, did not maintain the professionalism expected from a vender, and had additional specifications that were not detailed at the onset of purchase, Living Social continued to decline a refund, despite the fact that these details were not made available. I do not want to work with [redacted], nor do I want to work with living social in the future. I do not want Living Social to attempt to contact the vender again on my behalf, as the result has been the same every time. Instead, I would like a cash refund, not Living Social credit, as I do not plan to do business with living social in the future. I would like a refund of these vouchers, despite the fact they are beyond the refund date, as the voucher failed to disclose additional fine print regarding hidden fees and scheduling requirements.Desired Settlement: Refund of vouchers that failed to disclosed additional fine print about hidden fees and scheduling requirements.

Business

Response:

Review: Purchased a LivingSocial deal for a company called [redacted] for a photography. Tried to contact [redacted] about scheduling the class and my calls were not returned. Contacted LivingSocial about the company not responding to me and their resolution was for me to work it out with [redacted] directly. I contacted LivingSocial again to clarify that they wanted me to work it out directly with [redacted], the company that would NOT return any calls, but never received a response from LivingSocial to that clarification.Desired Settlement: I would simply like my money refunded.

Business

Response:

On June 12, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on June 15, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because [redacted] was unable to contact the merchant prior to the expiration date.

Review: Living Social Detail refund

I have a voucher for auto detailing [redacted].

I tried to redeem my voucher on 6/19.

The vendor did not answer his phone, and his message said to send him a text. I did so on 6/19 and 6/20 with no response.

I finally got a callback on my third attempt today when I stated in my message I would be asking for a refund if they did not return my call.

The person on the phone said they sold over 1200 vouchers and are really busy.

He said he could not give me an appointment until OCTOBER!

That is completely unacceptable. This vendor overcommitted.

I am not willing to wait over three months to receive a service I need now.

I turned to livingsocial customer service, and followed their procedures.

They are claiming they cannot force the merchant to provide the services in a timely manner, and unless they go out of business, there are no refunds.

I demand a full refund as I am not receiving what I paid for when I need it.

Livingsocial seems to have no influence with their merchants, and are only happy to take the money, not to refund it.Desired Settlement: I need to recover my funds and to have the companies involved acknowlegde their inability to fulfill their obligations.

It is the second issue I've had with livingsocial in one month, and having done my research, it looks like it is very common for livingsocial and their merchants to overcommit and underdeliver on their products and services.

Business

Response:

On July 3, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on July 6, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he purchased a voucher on February 28, 2013 for $69 and has been unable to schedule an appointment for service.

Review: Please refer to

LivingSocial Help Request #[redacted]

LivingSocial Help Request #[redacted] You do not cancel the order at my request, and you receive the error of my $ 270, now, please return immediately put $ 270 in my bank account, why not contact me? Why do not you give me any information? My bank card last four digits are [redacted], cardholder name: [redacted] Please give me back the speed, do not want to blackmail my hard-earned money, or I'll Revdex.com complaint to you

Business

Response:

On June 28, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial

received the complaint on July 2, 2013. **. [redacted] sent a complaint via the

Revdex.com regarding LivingSocial because she was requesting a

refund for her [redacted] voucher.

After taking a look at **. [redacted]’s accounts, we have detected

possible fraudulent activity. We will reach out to **. [redacted] directly to discuss

this issue.

Best regards,

Review: 1st February 2013 I bought a voucher for a 2-night stay at [redacted] in Texas and made a reservation for 13-15th August 2013. I then cancelled the reservation prior to 13th August due to family illness. I requested a new reservation on any Saturday night (whenever the next available Saturday might be) at the resort. However the resort is unwilling to honor the voucher on a Saturday night even though there are no black out days or anything in the fine print to suggest that Saturdays are not possible. In fact all weekends in September are showing available on their online calendar. We acknowledge and accept that we lost the promotional value of the voucher (2 nights for the price of 1) after 31st August but would have liked to use the voucher for a single weekend night, preferably a Saturday to allow us enough time to drive up to the resort from [redacted] where we live. Weekdays are not possible with children at school and husband at work. Since the resort is unwilling to honor the voucher for a Saturday night I requested from Living Social either a Living Social credit to use on other Living Social services and products or a refund. Living Social declined both despite several polite requests from me via email. I am hoping you might be able to help so that we don't have to resort to credit card fraud recovery. An important detail to note is the resort is for sale (but not yet under sale) and this is probably the reason they are reluctant to make any future bookings however this is not our problem.Desired Settlement: Refund or Living Social credit to use on other products or services

Business

Response: