LivingSocial, Inc

Review: On June 16th I purchased a Livingsocial.com Deal for $149 for 10 Hours [redacted] or [redacted]. I am a recent homeowner and require assistance hanging a large/heavy mirror, variety of pictures, installing new swings to a playset, power washing the playset and front steps, etc. When I called ###-###-#### I was told by the handyman (who is a sole proprietor) that it's only him and he was booked until March 2014 (8 months from now). The deal offer was good till December 2013. The deal indicates that you don't have to use all the hours at once and I inquired if he had 3 or 4 hours he could spare to do these few items around the house, but he indicated that Livingsocial oversold his services (254 of these certificates or 2,540 hours) and that he was fully booked. That he had asked them to remove the ad when he received such a high response but they wouldn't do it. When I contacted livingsocial for a refund or credit they informed me that the "Handyman" would honor the voucher past the expiration date, however, I will not need handyman services in 8 months (which is a highly unreasonable time-frame for a consumer to wait for services that are pre-paid).Desired Settlement: $149.00 Refund

Business

Response:

Review: Purchase an auto tint for my vehicle. Several attempt to contact went unanswered. Finally contacted Living Social, they refused refund. I gace the company ANOTHER chance, they scheduled an appt for a wed, (have in writing) they called and cencelled after I told them I was taking a day out of work. They resscheduled for the next day at my work, thursday from 1-5 pm (again in writing) No call no show ! Contacted living social again, said they would speak to company. Been about a week, nothing. Numerous attempts on my vehalf to have this purchase fulfilled, to no avail!Desired Settlement: This is poor customer service, especially leaving someone hanging! I have the full contact saved thru email. Several were sent!

Business

Response:

Review: I ordered the [redacted] in November off of Living Social and never received the product. I contacted the customer service departments at both Living Social and [redacted] several times by phone and e-mail and continuously got the run around. The contact person Living Social and [redacted] gave me was an [redacted]. She did not help me whatsoever. She sent me a shipment tracking order that was bogus. When I tried to track the shipment the FedEx website said not found. Living Social charged my card $69 on 11/3/12. It is now March and I have yet to have received the fryer.Desired Settlement: I would like Living Social to work with [redacted] to get this problem resolved. I would still like to have the Big Boss oil-less fryer I ordered, but if that is not possible, I expect a refund back to my credit card.

Business

Response:

On March 5, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

5, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for a Big Boss fryer from [redacted] on

November 3, 2012 for $69. She is requesting her item or a refund because the

item has not arrived and the tracking number provided by the merchant did not

work.

LivingSocial

apologizes for [redacted]’s difficulty. Her purchase has been refunded and may

take 3-5 business days to appear back in her bank account, depending on her

financial institution. We encourage her to reach back out to the contact with

the merchant that LivingSocial provided previously if she wishes to receive

updated information on the order status.

We hope that this

resolves [redacted]'s issue.

Best regards,

Review: Below you will see how the hotel in [redacted] was described that we bought on Living Social.

On the south bank of the [redacted] and just steps from the bustling shops, restaurants, and galleries of downtown [redacted] entertainment district, you'll find the [redacted]. Here, guests enjoy characteristic Southern comfort, modern amenities, and a prime location for diving right into a host of vibrant activities and attractions. Wake up each morning in a guest room full to the brim with thoughtful touches like complimentary Wi-Fi, plush bedding, and balconies overlooking the river before easing into the day with a dip in the outdoor pool or soaking in the rays on the hotel's spacious sun deck.

I have pictures that reveal a place that is totally different than the description above. I emailed LivingSocial to let them know about his and they have ignored my emails. I have also sent them these pictures. I will be happy to send them to you as well. As I stated to them, if I had wanted a cheap hotel I would have used [redacted] or just stayed at a [redacted]. My accomodations would have been better.Desired Settlement: More than anything I want them to acknowledge that they are misleading people. I hate that I spent money on a product that I was looking forward to and showed up to a place I could have spent $30 a night for with more amenities.

Business

Response:

On March 6, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted]r,

Revdex.com Case Number [redacted]. LivingSocial received the complaint on March 8,

2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased three vouchers for a one night stay at the

[redacted] on February 21, 2013 for $177. He is unhappy

because he felt the description of the hotel was not accurate and the hotel

conditions were not the level he expected.

LivingSocial

apologizes that [redacted]’s stay at the hotel was not what he expected. The deal

description and pictures are approved by the merchant, but we’re sorry if [redacted] did not feel they were accurate. [redacted] has used his vouchers and stayed

at the hotel, so no refund can be issued, however, his feedback has been taken

and as an apology, 50 Deal Bucks have been added to his LivingSocial account.

We hope that this

resolves [redacted]’s issue.

Best regards,

Review: I purchased a LivingSocial coupon for [redacted], voucher #[redacted]. The phone number to schedule for this service rings busy constantly and you are unable to leave a message. I contacted LivingSocial regarding difficulties with scheduling and they provided an email. I tried to email this company to schedule and the email came back as an error email address. I again informed LivingSocial of this error and they provided me with the same number to contact the company, once again THE PHONE NUMBER RINGS BUSY! I have been trying to schedule with this company for over a month, I have called them atleast 20 times and sent one email (all unsuccessful). If I am unable to contact this company, how am I suppose to schedule? The coupon expired on Sunday and LivingSocial is telling me they will not refund/credit me for this coupon. What LivingSocial is NOT seeing is that I can not use this coupon because you can not get a hold of the company.Desired Settlement: Refund me the $10 or give me a credit to use on another LivingSocial coupon

Business

Response:

On April 1, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted] Revdex.com Case Number [redacted]. LivingSocial received the complaint on April

3, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased voucher for Automotive Steam Cleaned

Upholstery from [redacted] on November 5, 2012 for $10. She is

requesting a refund because she had difficulty contacting the merchant.

LivingSocial

apologizes for [redacted]’s difficulty. We confirmed the number on the voucher

does work and the merchant does answer, so we’re not sure why she was not able

to contact them. We also provided an alternate email address. Per LivingSocial’s

terms (livignsocial.com/terms), a refund may only be issued within seven days

of purchase or if the merchant has gone out of business, so [redacted]’s

request is outside of policy. She contacted us in the last week before

expiration, when merchants are commonly busier than usual as customer wait

until the last minute to try to schedule. The merchant is still honoring past

the expiration date due to this increased volume of customer calls. However,

due to [redacted]’s frustration, her purchase has been refunded in LivingSocial

Deal Bucks as a courtesy outside of policy. She may use this credit toward her

next purchase.

We hope that this

resolves [redacted]'s issue.

Best regards,

Review: LivingSocial advertised a massage at [redacted]. It stated that it was good at any time, and expired on April 5, 2013. When I tried to make appointments several times, I was told there were none. I therefore contacted LivingSocial to say that I wanted a refund, as the vendor was not providing the service I had purchased. They refused to refund my money. I had repeated contact with them, in which they referred to the wrong voucher, refused to do anything, stalled, delayed, and generally showed ZERO concern for the customer.Desired Settlement: A refund of $42, the amount paid for the voucher.

Business

Response:

On April 17, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 17, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made for [redacted] on November 28, 2012 in the amount of $42.00. [redacted] would like a refund for this purchase due to his inability to schedule for a Saturday appointment prior to the expiration date.

Review: I both a voucehr for [redacted] living social and I used it once when I finished the person there told me that [redacted] doesnt work only three time I have to buy more and I told him let me use the amount I have which it was three body wraps for $89.00 original $249.00. I made another reservation for my second time and over the weekened I got very sick and called to rescheduale but it was no answere I left like two massages that I cant make it and that I need to rescheduale for a later date. Well I never got a call back or them to ask what happened and I called the second day to twice and no answere . I think that is not wright and that living social should check there businesses beather before they sale something for them . This people are not serious that is why I want my refuned back of $89.00.

Why would they sale something for a business if the wrap doesnt work with three visits like the guy said you have to see results if you have 7 or 10 visits so the product doesnt work but also they dont answere the phone or they didnt care because I didn't both the extra visits but I payed my $89.00 and didnt got much of anything.Desired Settlement: I would like to get refunded it was paid with [redacted] so they can reinburs my [redacted] , this was a reap off if the product doesnt work with three visits but I never got to the seconed one or the third one so I just want my money back.

Business

Response:

On May 23, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on May 25, 2013. [redacted] sent

a complaint via the Revdex.com regarding LivingSocial because they

felt as if the promotion was misleading and not as advertised.

LivingSocial apologizes for the experience that [redacted] had with

[redacted]. Per LivingSocial’s refund policy (livingsocial.com/terms), a refund

will be issued within seven days of purchase or if the merchant has gone out of

business. [redacted] has already redeemed a portion of the voucher with the

merchant and they are open and fully honoring the vouchers. The merchant

informed [redacted] that in order to see dramatic and optimal results it is best

to receive multiple treatments, as this is a standard practice across the

industry. LivingSocial will not be issuing a refund for this voucher as it has

already been redeemed and is outside of the refund policy. We encourage [redacted] to contact [redacted] to redeem the remaining portion of her voucher.

We hope that this resolves [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

They never unwered there phone whe I called twice and they even didnt care to contact me when I had a appointment and I left a message for them to reschedual . You can refuned me the other two visits I didn't got I am not going back after complain to be treated bad after I put a complaint about them . They never answered there phone and I left messages on there massine to call me back nobody did. I will never by from living social again because this was not fear. I will let my frieneds know too that to be carefull before they by from your buisness.

Regards,

Business

Response:

On May 25, 2913, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our May 29, 2013 response on June 3, 2013. [redacted] rejected LivingSocial’s response via the Revdex.com because the merchant did not contact her back when she reached out, and does not want to go back to the business.

We do apologize for any inconvenience; however our policy does state that a refund may be given only within seven days of purchase or if a merchant has gone out of business. This voucher has been partially redeemed by [redacted]. We do recommend that she reaches out to the merchant in regards to this voucher.

We hope that this resolves [redacted]’s issue.

Best regards,

Review: I purchased a discount voucher from living social for, what I believed, was two hours of moving services from a local moving company, [redacted]. When I went to redeem my voucher (cost $99) I was told it was for another company, [redacted]. The voucher reads : "Two Hours of Professional Moving With [redacted] from [redacted]". I assumed they were one the same. But they are not. There was only one week given to get a full refund. I never thought I had to worry about that. I feel I was deceived. I feel it is a deceptive practice to use the name of another company in an advertisement and not make it clear that you were dealing with a separate company. LivingSocial refused to give a refund. I'm not complaining about their refund practices. I am complaining about the deceptive manner in which they posed the ad. I learned from [redacted] that others had purchased the voucher by mistake and that [redacted] was planning to file a lawsuit.Desired Settlement: I feel I deserve a refund. LivingSocial should be more careful about how they allow business to portray themselves in their offers. Descriptions should not be designed to be so easily misconstrued.

Business

Response:

Review: I purchased a photo booth service through the Living Social website. I called the 2nd party merchant, [redacted] everyday for two weeks and didn't get any communication from them for a whole two weeks. At that point the photo booth company informed me that my date for my event that I needed the service was unavailable. They told me to seek a refund through merchant services on the Living Social website. I did that and they informed me that I was not going to be able to receive a credit to my credit card rather I would be able to pick a different date or use it towards another deal. I completely would have been within the 7 day return policy if I had know within the first 7 days that my date for my event was not an option. But since I was not contacted until after two weeks of my purchase date. I find it unacceptable for them to be able to keep my money without delivering the service I paid for. I need this money back to put towards another photo booth purchase for my adoptive daughters sweet 16 party. I am an adoptive parent with a one income household and living on a limited amount of money. This purchase was a stretch for me, but I know how much my daughter deserves and wants this service at her party. I find it unacceptable for how this transpired that I am not due a refund.

Thank you,

[redacted]Desired Settlement: refund of $325.00 the amount I paid for services that were not honored on date needed

Business

Response:

Review: I first contacted Living Social to request a refund on April 22, 2013 for a certificate I purchased for $120 for [redacted]: Two-Hour [redacted] Design Consultation with Room Repurposing, which was supposed to be a $240 value (reference case #[redacted]). Living Social responded saying that

Please click here to see the actual advertisement:

I requested a refund because after contacting the business [redacted] multiple times there was no response to my requests to schedule an appointment. Furthermore, I felt as though even if and when she did finally respond, she would be trouble to work with. Now I know that is exactly the case. [redacted] did finally did get back to me and confirm an appointment. The voucher was for a 2 hour in home design consultation - which was supposed to be a $240 value for $120, however during the course of our appointment she mentioned that her normal rate was $60/hour - so basically there was no discount whatsoever offered to Living Social customers. I did not think Living Social offered full priced "deals" but apparently they did this time. So basically this business used LS to promote her business at FULL PRICE and is now trying to take advantage of me even further.

The designer told me that she would meet with me for about 1.5 hours and then use the remainder of the time to "write up" our discussion. Then after our meeting she invoiced me for another 2 hours of her service at $60 an hour - just to, in her words, "pick out paint colors". That is absurd. Any half decent designer could pick out colors from a color fan on the spot. I even requested she bring a fan with her because that was my main reason for purchasing her services, yet she showed up without that very basic designer tool. I am very upset that I paid full price for her services to begin with and then she had the nerve to bill me for another 1.5 hours just to select paint colors.

If in actuality I purchased a certificate that was supposed to be a $240 value, then I should not owe her anything additional since that would cover four (4) hours and she "worked" for 3.5 hours - she should in fact still owe me 30 minutes of service.

So at this point, my option is to request a refund from Living Social, because this obviously was a misrepresented deal, or refuse to pay **. [redacted], because of the blatant misrepresentation of the cost of her services (though I am no privy to the arrangements she made with Living Social and whether the misrepresentation was on her behalf or Living Social's) and the fact that she is taking advantage of me by overcharging for her services after the fact and without my consent. I purchased a voucher that was supposed to cover services which would typically cost $240 and now I am being asked to spend another $90 to cover what I thought I already paid for - so basically, for simple paint color selections the charge is $210. This is highly unprofessional.

This was [redacted] of [redacted] response to me when I asked her if I needed to send my voucher in response to her invoice - because obviously I was confused as to why I was being billed for another 2 hours of consulting:

"No I don't need voucher. I spent two additional hours picking out paint colors so I gave you credit for the voucher already. I spent an hour and half at your house that day. So you will only 1.5 hours $90. Thanks."

This complaint is being filed with the Revdex.com because Living Social will not comment as to the value of what I actually purchased and whether or not it was Living Social or **. [redacted] that was misleading consumers.

Please add the following addendum to complaint ID [redacted]:

Today Living Social is once again offering consultations with [redacted] and overstating the value of their services. At this point, Living Social has been informed by me in writing that the value of the services their business partner, [redacted], is offering are exaggerated. The offer states that the service is being offered at 50% off, when in actuality it is being offered at full price, therefore misleading the consumer to think they are getting more than they are paying for. This ad was posted by Living Social today, July 12, 2013.

• $60 (regularly $120) for a one-hour interior design consultation + room repurposing

• $120 (regularly $240) for a two-hour interior design consultation + room repurposing

see offer here: [redacted]Desired Settlement: I am requesting a full refund for the amount of the voucher I purchased because the advertisement was false and misleading. The refund will be used to pay [redacted] the money they now claim is owed to them. Living Social is at fault for falsely advertising an inflated value for this service at twice what it was worth, and therefore misleading the customer. As a business partner with [redacted], it is Living Social's responsibility to correctly advertise what THEIR customers are actually purchasing and not to advertise inflated values to make the offer more inciting. If the deceptive practice was initiated by [redacted], this is an issue Living Social needs to address with that business. My funds were directed to Living Social, I purchased what I thought was a certificate for $240 worth of services and in the end its true value was only $120 and now the design service is requesting I spend basically the price of the voucher times two by billing me for services without my consent.

Business

Response:

On July 11, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on July 20, 2013. **. [redacted] sent a

complaint via the Revdex.com regarding a purchase made for [redacted] in the amount of $120.00 made on February 28, 2013.

LivingSocial apologizes for the experience that **. [redacted] has

experienced pertaining to the redemption of her voucher for [redacted]. Per LivingSocial’s refund

policy (www.livingsocial.com/terms)

a refund will be issued with seven days of purchase or if the merchant has gone

out of business. **. [redacted] has successfully redeemed the voucher with the

merchant and will need to address all additional charges for services rendered

directly with the merchant, [redacted].

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Regardless of the 7-day refund policy, Living Social falsely advertised the value of this offer, inflating the value by double. Additionally, Living Social continued to offer the services of [redacted] at full price while advertising the inflated value even after being notified in writing that this was the case and knowing that their customers were being taken advantage of by the business. That is a unscrupulous business practice.

Review: A coupon sold by living social failed to be honored by the vendor and LivingSocial refuses to refund my money. They have offered a credit, but this is unacceptable as I held up my end of the bargain by making several attempts to schedule the service I paid for and the merchant denied my attempts. I should not have to buy something else that I do not even want just to get my money back on this deal. What a scam! Please help me to get an actual refund to my credit card where I purchased the "deal".

The merchant has refused service on several occasions before the expiration date. They have been extremely rude and disrespectful to me every time I have called. I have been turned down for an appointment several times and they have refused service entirely and promised me my money back. They did this before the coupon expired and now that it is expired I have no hope that they will honor it. And now livingsocial just tells me there is nothing they can do. They need to take responsibility for contracting with an unscroupulous and dishonest company. I paid livingsocial for a service that I did not receive through no fault of my own. I have proof of my several attempts to redeem my voucher and proof of the vendor telling me livingsocial would refund my money. Please help me to resolve this issue to my satisfaction.Desired Settlement: I would like a refund to the credit card used to pay for this coupon.

Business

Response:

On July 30, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted] . LivingSocial received the complaint on July 30, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made on March 11, 2013 in the amount of $37 for [redacted]. **. [redacted] is requesting a refund due to her inability to redeem her voucher.

Review: The merchant was not able to fulfill our requests for the voucher for Dry cleaners and [redacted]. Their customer service personnel was not helpful and we did not want to do business with them . We would like to get the refund back. I have contacted several times to Living Social and we got their automated messages thru email. No responseDesired Settlement: We would like our money back.

Business

Response:

On August 16th, the Revdex.com

received a complaint about LivingSocial from [redacted], Revdex.com Case Number

[redacted]. LivingSocial received the complaint on August 17th.

[redacted] sent a complaint via the Revdex.com regarding

LivingSocial because they were denied a refund for several of their vouchers.

The refund policy, which [redacted] agreed to upon purchasing,

states that refund may only be given within seven days of purchase or if the

business closes. The vouchers in question ([redacted] and [redacted]) both expired over a year ago. No refund will be given for these

vouchers.

We are sorry that we won’t be able to solve [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: On July 8 I signed a deal with Living Social that they would run a special with me from July 27- Aug 4. Although the marketing department wouldn't comply with any of my terms. Finally after multiple back and forth call backs from different departments a supervisor advised me those terms couldn't be met on Aug 8. The supervisor wouldn't give me anyone to speak with to cancel the contract and after I emailed the dept 6 days ago I contacted a different department who also couldn't help me.Desired Settlement: I would just like the contract to be canceled.

Business

Response:

Review: I received a gift of a Living Social voucher for cleaning services. The company in question would not answer their phone and their voice mail was full - I continued to try to schedule an appointment. A few days later we received an e-mail that the voucher had been cancelled and that a refund would be made to the original manner of payment. Now, LivingSocial will only credit my account with the money because "it was a gift and I accepted it". Interesting to note, LivingSocial is still advertising this "deal" today even though they cancelled existing vouchers several days ago - it would appear that they are now selling what they know they cannot deliver. ([redacted] in [redacted], NC)Desired Settlement: We would like a refund of the funds, and not an "in-store" credit. Living Social is unable to provide what we paid for and we should not be forced to accept a credit.

Business

Response:

On September 6, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September 8, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she received a voucher as gift, but this deal had been cancelled and that a refund would be made to the original form of payment. Because this voucher was gifted, the refund was given back to **. [redacted]’s LivingSocial account. **. [redacted] would like her friend to have the refund back to her credit card.

Review: My husband and I purchased 2 vouchers (2 people per voucher) on the www.livingsocial.com website for the Oktoberfest in [redacted],AZ. The event was being held on 10/19/2013. The "fine print" stated that it was required a person be 21+ to drink. This is the standard law in the United States. I do not challenge that. The issue is that when my husband, myself, my son (19) and his wife (21) arrived they refused my son entrance because he is under 21. If the tickets had said the event was 21+ we simply would not have purchased the tickets. Ocktberfest is about more than drinking. It is polka music, and food, and contests and a generally good time.

I called today 10/20/2013 to Living Social@[redacted] to explain the issue and hoped a refund would be issued. I was not issued a refund and I was treated rudely by a Supervisor named [redacted] said the following:

1. It is a drinking event and as such it is 21+. I relied that is not what the voucher fine print stated.

2. Since the event is over there is no revision to refund your money.

3. It was a non-refundable event anyway and since you did not attend a refund can not be issued,

We did attend and we were turned away.Desired Settlement: I would like a refund of $50.00 from Living Social. I would like an apology and lastly I would like them to write clear "Fine Print" and be accountable for what they advertise. If we had "missed the event" the responsibility would be ours. We did not "miss the event" we drove over one hour to get to the event and were turned away. I called to handle the challenge and Living Social refuses to treat their customers fairly.

Business

Response:

On October 20, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on October 20, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he would like a refund for a purchase made on October 11, 2013 in the amount of $50 for Oktoberfest [redacted]. **. [redacted] is requesting a refund because his son, at the age of 19, was not permitted to attend the event.

Review: On March 26th, LivingSocial.com advertised a deal for Ear buds for $10.00 The affiliated company was [redacted]. In total I paid $13.95. According to my email they said to allow 4-7 business for my ear buds to be delivered. Well here it is May 1, 2014 and I still have not received my product. I have emailed Living Social on a few occasions and nothing has been resolved. I feel like I am being jerked around. The first email Living Social sent me, told me to get in contact with [redacted] because they are the supplier for the product. I emailed [redacted] and got no response. I told Living Social I do not feel I should have to do the leg work for a company that you chose to help promote their product. Living Social should resolved this matter. May 1, 2014, I received an email from Living Social, telling me they are sorry my issue has not been resolved, and would I like some sort of deal bucks. I emailed them back and told them I did not pay you in deal bucks, I paid with my credit card and that is where I want my money, back on my card. I would never shop with Living Social again after this. I have given Living Social more than enough time to resolve this issue and they have not come through. I have provided my purchase receipts below!

Order Details:

Item Total

Code Redeemed: [redacted] $3.95 USD

Product Option: Earbuds w/ Build In Mic & Remote

Sub Total $3.95 USD

Total $3.95 USD

Hello [redacted],

This email confirms you have paid [redacted] $3.95 USD using [redacted].

It may take a few moments for this transaction to appear in the Recent Activity list on your Account Overview page.

Payment details

Receiver email: [email protected]

Amount: $3.95 USD

Transaction date: March 26, 2014

Status: Completed

Transaction ID: [redacted]

You authorized a transaction to LivingSocial, Inc.. Money won't leave your account until LivingSocial, Inc. processes your order.

([email protected])

Thanks for using [redacted]. To see the full transaction details, log in to your [redacted] account. Keep in mind, it may take a few moments for this transaction to appear.

Merchant

LivingSocial, Inc.

[email protected]

Instructions to merchant

You haven't entered any instructions.

[redacted] Shopping Hundreds of deals from brands you love Shop Now

Description Unit price Qty Amount

Earbuds with Built-In Mic and Remote

$10.00 USD 1 $10.00 USD

Subtotal $10.00 USD

Total $10.00 USD

Payment $10.00 USD

The final payment amount may change when the merchant completes the order.

Invoice ID: [redacted]

Issues with this transaction?

You have 45 days from the date of the transaction to open a dispute in the Resolution Center.

Questions? Go to the Help Center at: www.[redacted].com/help.

Get verified - Pay from your bank account and you're 100% protected against unauthorized payments sent from your [redacted] account. Log in and click the Get verified link below your name.

Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your [redacted] account and click Help in the top right corner of any [redacted] page.

You can receive plain text emails instead of HTML emails. To change your Notifications preferences, log in to your account, go to your Profile, and click My settings.

[redacted] Email ID [redacted]Desired Settlement: Refund of $13.95 back on my credit card! I know it's not much, but that's not the point! I never received my product!

Business

Response:

On May 1, 2014, the Revdex.com

received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on May 1, 2014. **. [redacted] sent a

complaint via the Revdex.com regarding LivingSocial because she is

requesting a refund for a purchase made on March 26, 2014 in the amount of $10 for

[redacted]. **. [redacted] is requesting a refund because she did not receive her

product.

We have reviewed **. [redacted]’s request and

apologize for any inconvenience she has experienced with this deal. Our records

indicate that a refund was processed on May 1, 2014 for $10 back to the

original method of payment used to purchase the deal. In addition, **. [redacted]

was credited with 10 Deal Bucks to her LivingSocial account.

We hope that this resolves **. [redacted]s' issue.

Best Regards,

Review: purchased vouchers through living social in the amount of 27.00 each. Voucher number [redacted]. I purchased both these vouchers back march 20th of 2014. This is the Month of October.

First of all you can see it has been several months since these vouchers were purchased. Living social only sent me one

email on Thursday the 23rd and 430pm that I had a show the next evening at 730pm. I unfortunately did not get this email

until Saturday AM when it was already to late. Now my first thought was why they didn't send me an update way sooner. Next thought

was I am sure they would let me reschedule for another day since the voucher itself said it was good through December. I called the

[redacted] directly and boy what a surprise, the man I encountered was very very rude ..said on four occasions "well I know this sounds harsh....but"

tried to tell me he served out plates of food to our empty chairs?? really do you think I believe that?? no customer service whatso ever ..did not even

try to earn our business after the fact or try to accommodate us at all. I have three kids, a life , etc and I have some blame in this ...BUT 1. I feel living

social has a great responsibility to send out reminders in a better fashion when they are selling tickets for things months in advance. that is proper

customer care!!! 2. they really shouldn't be doing business with the type of people I spoke to today ..the way they spoke to me and the way they made me feel

I will make sure to give them [redacted] reviews..then on top of it I called living social and got a CSR that pretty much gave me the same customer service

that she had a life to but she would remember to check her living social account and write on her calendar to not miss a date ...well she sounded super young and

like she had no kids so I highly doubt she has any experience or even know what the true meaning of customer service is just as I think the business you are

selling tickets for knows nothing of the true meaning of business and I guarantee they will not be in business for long. so with that being said all I care about is my money.

I have been to a previous show and they had seats open aside from that I do not believe they could not accommodate us on another night for two seats and I do not believe

that he served our plates to empty seats ..he from the beginning of the call knew what he was going to say before he heard my story. he said hes in contract

with living social not me he just puts on the show...so he does not care wether I am satisfied or not so be it. that makes a black mark on living social for choosing

to do business with such arrogant people just to make a buck!Desired Settlement: FULL REFUND BACK TO CREDIT CARD I MADE PAYMENT WITH. NO OTHER EXCEPTION.

Business

Response:

On October 26, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on October 27, 2014. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased two vouchers on March 20, 2014 for an event on October 24, 2014 and was unable to attend the event. [redacted] claims she received a reminder email from LivingSocial on October 23, 2014, but didn’t receive this email until Saturday morning. [redacted] is requesting a full refund to her credit card for the cost of her two vouchers. [redacted] is also stating that she was unable to reschedule her voucher for a different date.

HORRIBLE COMPANY. Bought certificate for a Chicago play and the theater was not even there. Asked every shop within a block of the address listed and no one knew any thing about this theater. No phone number on the certificate and no listing. Called SL and the girl at LS had a couldn't care less attitude. She was rude and wouldn't even offer a credit. I said so what happens to my $80.00? I don't get any thing for it?! She couldn't answer me other than re-quoting no refunds. DON'T USE SOCIAL LIVING.

Review: On Thursday, May 16th I went to [redacted] to shop using a Living Social voucher I had received as a gift. (Value was $30, purchased for $15.) When I arrived the owner said I didn't have to use it all at once but I responded that I did because it was expiring that day. She made a comment that it was for classes and supplies for the class but would honor the $15. The explanation on the voucher was NOT clear that classes were necessary to redeem the voucher, it was VERY confusing even after I read it several times.

When I said that the explanation on the voucher was not clear that classes were required (I read it that I could use it for merchandise), the owner, [redacted] said it was clear. I tried to explain to me as the consumer it was not (it wasn't to the person who purchased it for me either). She kept stating it was clear. When I tried to explain that sometimes when we write things others don't always interpret it the same way as we mean she said did not write it but Living Social wrote and she had read it and it was clear. I repeated that to me as the consumer it was not clear and then yelled, "I don't want to hear any more... I've heard enough...", stormed out of the store, slamming the door behind her. Another consumer in the store said it was not clear to her either that classes were needed and that the owner would not even answer a question for her.

Being the store was left unattended the other woman said she didn't know what to do being she needed to check out and leave. She eventually left with her bead selection and left the voucher on the counter. I too choose my beads and with no sign of the owner returning I put my beads in the little baggie and left my voucher on the counter.

As I was leaving, walking up the stairs, the owner was walking down the steps, she didn't say anything, gave me a negative look, entered the store again slamming the door behind her and then I heard what sounded like locking the door behind her, 45 minutes before closing time. Not even an apology or a "let's see what we can do to solve the issue."

What I was looking forward to as a fun time shopping turned into one of the worst shopping and customer service experiences ever!

I contacted Living Social with my complaint and the response I received was what looked like a stock response stating they were sorry for my unfavorable experience and they take feedback very seriously but did not offer a resolution to the complaint. The terrible customer service from the store has expanded to Living Social as well!Desired Settlement: To receive the $15 difference from the voucher as a refund being I did not receive the full value of the voucher and the store location is too far to make it feasible for me drive there to receive a credit for additional merchandise.

Business

Response:

On May 18. 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 19, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she received a LivingSocial voucher as a gift and had a negative experience when attempting to redeem the voucher.

Review: I took advantage of a Living Social offer for a room at the [redacted] in [redacted], CO. The purchase was made online on June 28th and $278.00 was deducted from our debit account. After paying for the deal my husband went online to [redacted] and found a better deal. and a reservation at the hotel was made. I immediately went back to the to the Living Social site and canceled the voucher. I received an email back from Living Social with Case #[redacted] saying they would respond to my cancelation. We never printed the voucher and of course it was never redeemed. In the meantime we did not get a credit for canceling the deal through Living Social nor did we receive any emails from them about the refund.

After a couple of weeks I sent an email asking where our refund was. On July 24th I received another email with case #[redacted] saying I would hear from them and never did. I sent a third email on July 26th with another case #[redacted]. Again no response. We did stay at the hotel with the reservation made through [redacted] and had a great time. When we returned on July 30th, I called and talked to a representative named [redacted] and he advised me we could not get a refund because we stayed at the hotel and did not cancel our reservation under the Living Social deal. The fact is we never made a reservation associated with the Living Social offer and as mentioned above never printed or redeemed the voucher.

At this point my husband got involved and called Living Social and talked to an agent named [redacted]. She indicated to my husband that she would pursue the issue and could not understand why I did not get a refund because her record showed the voucher had never been redeemed. She also sent an email on July 30th assigning yet another case number #[redacted].

So here we are on August 6th and there is still nor resolution to the matter. We have copies of emails sent and my account on Living Social shows a refund was applied for and the voucher was never used.

We would appreciate any help you can give.Desired Settlement: We would simply like a refund of $278.00.

Consumer

Response:

From: [redacted] <[redacted]>

Date: Tue, Aug 6, 2013 at 9:55 PM

Subject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: "[email protected]" <[email protected]>

Hello,

Living Social responded with an email today, August 07, 2013, notifying me the $278 was being returned to my credit card. Complaint ID:[redacted].