LivingSocial, Inc

Review: I both a voucehr for [redacted] living social and I used it once when I finished the person there told me that [redacted] doesnt work only three time I have to buy more and I told him let me use the amount I have which it was three body wraps for $89.00 original $249.00. I made another reservation for my second time and over the weekened I got very sick and called to rescheduale but it was no answere I left like two massages that I cant make it and that I need to rescheduale for a later date. Well I never got a call back or them to ask what happened and I called the second day to twice and no answere . I think that is not wright and that living social should check there businesses beather before they sale something for them . This people are not serious that is why I want my refuned back of $89.00.

Why would they sale something for a business if the wrap doesnt work with three visits like the guy said you have to see results if you have 7 or 10 visits so the product doesnt work but also they dont answere the phone or they didnt care because I didn't both the extra visits but I payed my $89.00 and didnt got much of anything.Desired Settlement: I would like to get refunded it was paid with [redacted] so they can reinburs my [redacted] , this was a reap off if the product doesnt work with three visits but I never got to the seconed one or the third one so I just want my money back.

Business

Response:

On May 23, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on May 25, 2013. [redacted] sent

a complaint via the Revdex.com regarding LivingSocial because they

felt as if the promotion was misleading and not as advertised.

LivingSocial apologizes for the experience that [redacted] had with

[redacted]. Per LivingSocial’s refund policy (livingsocial.com/terms), a refund

will be issued within seven days of purchase or if the merchant has gone out of

business. [redacted] has already redeemed a portion of the voucher with the

merchant and they are open and fully honoring the vouchers. The merchant

informed [redacted] that in order to see dramatic and optimal results it is best

to receive multiple treatments, as this is a standard practice across the

industry. LivingSocial will not be issuing a refund for this voucher as it has

already been redeemed and is outside of the refund policy. We encourage [redacted] to contact [redacted] to redeem the remaining portion of her voucher.

We hope that this resolves [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

They never unwered there phone whe I called twice and they even didnt care to contact me when I had a appointment and I left a message for them to reschedual . You can refuned me the other two visits I didn't got I am not going back after complain to be treated bad after I put a complaint about them . They never answered there phone and I left messages on there massine to call me back nobody did. I will never by from living social again because this was not fear. I will let my frieneds know too that to be carefull before they by from your buisness.

Regards,

Business

Response:

On May 25, 2913, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our May 29, 2013 response on June 3, 2013. [redacted] rejected LivingSocial’s response via the Revdex.com because the merchant did not contact her back when she reached out, and does not want to go back to the business.

We do apologize for any inconvenience; however our policy does state that a refund may be given only within seven days of purchase or if a merchant has gone out of business. This voucher has been partially redeemed by [redacted]. We do recommend that she reaches out to the merchant in regards to this voucher.

We hope that this resolves [redacted]’s issue.

Best regards,

Review: I purchased a LivingSocial coupon for [redacted], voucher #[redacted]. The phone number to schedule for this service rings busy constantly and you are unable to leave a message. I contacted LivingSocial regarding difficulties with scheduling and they provided an email. I tried to email this company to schedule and the email came back as an error email address. I again informed LivingSocial of this error and they provided me with the same number to contact the company, once again THE PHONE NUMBER RINGS BUSY! I have been trying to schedule with this company for over a month, I have called them atleast 20 times and sent one email (all unsuccessful). If I am unable to contact this company, how am I suppose to schedule? The coupon expired on Sunday and LivingSocial is telling me they will not refund/credit me for this coupon. What LivingSocial is NOT seeing is that I can not use this coupon because you can not get a hold of the company.Desired Settlement: Refund me the $10 or give me a credit to use on another LivingSocial coupon

Business

Response:

On April 1, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted] Revdex.com Case Number [redacted]. LivingSocial received the complaint on April

3, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased voucher for Automotive Steam Cleaned

Upholstery from [redacted] on November 5, 2012 for $10. She is

requesting a refund because she had difficulty contacting the merchant.

LivingSocial

apologizes for [redacted]’s difficulty. We confirmed the number on the voucher

does work and the merchant does answer, so we’re not sure why she was not able

to contact them. We also provided an alternate email address. Per LivingSocial’s

terms (livignsocial.com/terms), a refund may only be issued within seven days

of purchase or if the merchant has gone out of business, so [redacted]’s

request is outside of policy. She contacted us in the last week before

expiration, when merchants are commonly busier than usual as customer wait

until the last minute to try to schedule. The merchant is still honoring past

the expiration date due to this increased volume of customer calls. However,

due to [redacted]’s frustration, her purchase has been refunded in LivingSocial

Deal Bucks as a courtesy outside of policy. She may use this credit toward her

next purchase.

We hope that this

resolves [redacted]'s issue.

Best regards,

Review: A coupon sold by living social failed to be honored by the vendor and LivingSocial refuses to refund my money. They have offered a credit, but this is unacceptable as I held up my end of the bargain by making several attempts to schedule the service I paid for and the merchant denied my attempts. I should not have to buy something else that I do not even want just to get my money back on this deal. What a scam! Please help me to get an actual refund to my credit card where I purchased the "deal".

The merchant has refused service on several occasions before the expiration date. They have been extremely rude and disrespectful to me every time I have called. I have been turned down for an appointment several times and they have refused service entirely and promised me my money back. They did this before the coupon expired and now that it is expired I have no hope that they will honor it. And now livingsocial just tells me there is nothing they can do. They need to take responsibility for contracting with an unscroupulous and dishonest company. I paid livingsocial for a service that I did not receive through no fault of my own. I have proof of my several attempts to redeem my voucher and proof of the vendor telling me livingsocial would refund my money. Please help me to resolve this issue to my satisfaction.Desired Settlement: I would like a refund to the credit card used to pay for this coupon.

Business

Response:

On July 30, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted] . LivingSocial received the complaint on July 30, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made on March 11, 2013 in the amount of $37 for [redacted]. **. [redacted] is requesting a refund due to her inability to redeem her voucher.

Review: Paid $89 to living social for [redacted] carpet cleaning. There policy clearly states that the paid amount does not expire. That means to me that you can get this back for a refund. Called [redacted] to set up a time. Owner was extremely rude and unprofessional. So I called LS to ask about getting my money back and they said no. So I went ahead with the cleaning even those this company has an Revdex.com F rating. We cleared out the pet and kids and sure enough the guy sprayed the carpet with water and took the voucher and left while my husband was on the phone. Clearly a scam. Called living social 4 times. I even said I would take a credit with them instead of cash.Once I had to wait a week for the answer and still won't give me my money back. They acted as an agent for this man. I never would have gone with him if not a 'deal' through living social. They know his reputation and what he does and still take customers money for his 'services' Filing a complaint with [redacted] will do no good. He already has 2 unanswered complaints.Desired Settlement: Would like refund or credit on the site.

Business

Response:

On June 11, 2013 the Revdex.com received a complaint about LivingSocial from [redacted] Revdex.com Case Number [redacted]. LivingSocial received the complaint on June 15, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because the merchant was not professional when the voucher was redeemed.

Review: I purchased a Living Social Voucher for "[redacted]" for my home town [redacted], AL. The advertisement said it had restaurants, grocery coupons and other service/goods for my area. I used my voucher, but did not receive the coupon book as descriped. It was a seven page booklet with two grocery store coupons one I don't think is in the [redacted] area and the other coupons were for golf/entertainment which is out of my area. I contacted Living Social to remedy the problem, but they told me I was out of the refund window. I had to enter the voucher number and WAIT to receive the booklet before I knew it was not as advertised. I will be happy to send the booklet back to them, but I want a refund. The coupon book on the referenced [redacted] website had multiple restaurant and business coupons in my area.Desired Settlement: I would like a postage paid envelope to return the booklet back and a full refund credited to my credit card.

Business

Response:

On June 18, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on June 20, 2013. [redacted] sent a complaint via the RevDex.com regarding LivingSocial because [redacted] purchased a coupon

book on April 18, 2013 for $12.00 and was unsatisfied with the quality of the

coupon book she received from [redacted].

LivingSocial has processed a $12.00 credit card refund to the card

originally used to make the purchase. [redacted]

[redacted] is not required to return the product received or take any further

action.

We hope that this resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I first contacted Living Social to request a refund on April 22, 2013 for a certificate I purchased for $120 for [redacted]: Two-Hour [redacted] Design Consultation with Room Repurposing, which was supposed to be a $240 value (reference case #[redacted]). Living Social responded saying that

Please click here to see the actual advertisement:

I requested a refund because after contacting the business [redacted] multiple times there was no response to my requests to schedule an appointment. Furthermore, I felt as though even if and when she did finally respond, she would be trouble to work with. Now I know that is exactly the case. [redacted] did finally did get back to me and confirm an appointment. The voucher was for a 2 hour in home design consultation - which was supposed to be a $240 value for $120, however during the course of our appointment she mentioned that her normal rate was $60/hour - so basically there was no discount whatsoever offered to Living Social customers. I did not think Living Social offered full priced "deals" but apparently they did this time. So basically this business used LS to promote her business at FULL PRICE and is now trying to take advantage of me even further.

The designer told me that she would meet with me for about 1.5 hours and then use the remainder of the time to "write up" our discussion. Then after our meeting she invoiced me for another 2 hours of her service at $60 an hour - just to, in her words, "pick out paint colors". That is absurd. Any half decent designer could pick out colors from a color fan on the spot. I even requested she bring a fan with her because that was my main reason for purchasing her services, yet she showed up without that very basic designer tool. I am very upset that I paid full price for her services to begin with and then she had the nerve to bill me for another 1.5 hours just to select paint colors.

If in actuality I purchased a certificate that was supposed to be a $240 value, then I should not owe her anything additional since that would cover four (4) hours and she "worked" for 3.5 hours - she should in fact still owe me 30 minutes of service.

So at this point, my option is to request a refund from Living Social, because this obviously was a misrepresented deal, or refuse to pay **. [redacted], because of the blatant misrepresentation of the cost of her services (though I am no privy to the arrangements she made with Living Social and whether the misrepresentation was on her behalf or Living Social's) and the fact that she is taking advantage of me by overcharging for her services after the fact and without my consent. I purchased a voucher that was supposed to cover services which would typically cost $240 and now I am being asked to spend another $90 to cover what I thought I already paid for - so basically, for simple paint color selections the charge is $210. This is highly unprofessional.

This was [redacted] of [redacted] response to me when I asked her if I needed to send my voucher in response to her invoice - because obviously I was confused as to why I was being billed for another 2 hours of consulting:

"No I don't need voucher. I spent two additional hours picking out paint colors so I gave you credit for the voucher already. I spent an hour and half at your house that day. So you will only 1.5 hours $90. Thanks."

This complaint is being filed with the Revdex.com because Living Social will not comment as to the value of what I actually purchased and whether or not it was Living Social or **. [redacted] that was misleading consumers.

Please add the following addendum to complaint ID [redacted]:

Today Living Social is once again offering consultations with [redacted] and overstating the value of their services. At this point, Living Social has been informed by me in writing that the value of the services their business partner, [redacted], is offering are exaggerated. The offer states that the service is being offered at 50% off, when in actuality it is being offered at full price, therefore misleading the consumer to think they are getting more than they are paying for. This ad was posted by Living Social today, July 12, 2013.

• $60 (regularly $120) for a one-hour interior design consultation + room repurposing

• $120 (regularly $240) for a two-hour interior design consultation + room repurposing

see offer here: [redacted]Desired Settlement: I am requesting a full refund for the amount of the voucher I purchased because the advertisement was false and misleading. The refund will be used to pay [redacted] the money they now claim is owed to them. Living Social is at fault for falsely advertising an inflated value for this service at twice what it was worth, and therefore misleading the customer. As a business partner with [redacted], it is Living Social's responsibility to correctly advertise what THEIR customers are actually purchasing and not to advertise inflated values to make the offer more inciting. If the deceptive practice was initiated by [redacted], this is an issue Living Social needs to address with that business. My funds were directed to Living Social, I purchased what I thought was a certificate for $240 worth of services and in the end its true value was only $120 and now the design service is requesting I spend basically the price of the voucher times two by billing me for services without my consent.

Business

Response:

On July 11, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on July 20, 2013. **. [redacted] sent a

complaint via the Revdex.com regarding a purchase made for [redacted] in the amount of $120.00 made on February 28, 2013.

LivingSocial apologizes for the experience that **. [redacted] has

experienced pertaining to the redemption of her voucher for [redacted]. Per LivingSocial’s refund

policy (www.livingsocial.com/terms)

a refund will be issued with seven days of purchase or if the merchant has gone

out of business. **. [redacted] has successfully redeemed the voucher with the

merchant and will need to address all additional charges for services rendered

directly with the merchant, [redacted].

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Regardless of the 7-day refund policy, Living Social falsely advertised the value of this offer, inflating the value by double. Additionally, Living Social continued to offer the services of [redacted] at full price while advertising the inflated value even after being notified in writing that this was the case and knowing that their customers were being taken advantage of by the business. That is a unscrupulous business practice.

Review: I purchased a photo booth service through the Living Social website. I called the 2nd party merchant, [redacted] everyday for two weeks and didn't get any communication from them for a whole two weeks. At that point the photo booth company informed me that my date for my event that I needed the service was unavailable. They told me to seek a refund through merchant services on the Living Social website. I did that and they informed me that I was not going to be able to receive a credit to my credit card rather I would be able to pick a different date or use it towards another deal. I completely would have been within the 7 day return policy if I had know within the first 7 days that my date for my event was not an option. But since I was not contacted until after two weeks of my purchase date. I find it unacceptable for them to be able to keep my money without delivering the service I paid for. I need this money back to put towards another photo booth purchase for my adoptive daughters sweet 16 party. I am an adoptive parent with a one income household and living on a limited amount of money. This purchase was a stretch for me, but I know how much my daughter deserves and wants this service at her party. I find it unacceptable for how this transpired that I am not due a refund.

Thank you,

[redacted]Desired Settlement: refund of $325.00 the amount I paid for services that were not honored on date needed

Business

Response:

Review: purchased vouchers through living social in the amount of 27.00 each. Voucher number [redacted]. I purchased both these vouchers back march 20th of 2014. This is the Month of October.

First of all you can see it has been several months since these vouchers were purchased. Living social only sent me one

email on Thursday the 23rd and 430pm that I had a show the next evening at 730pm. I unfortunately did not get this email

until Saturday AM when it was already to late. Now my first thought was why they didn't send me an update way sooner. Next thought

was I am sure they would let me reschedule for another day since the voucher itself said it was good through December. I called the

[redacted] directly and boy what a surprise, the man I encountered was very very rude ..said on four occasions "well I know this sounds harsh....but"

tried to tell me he served out plates of food to our empty chairs?? really do you think I believe that?? no customer service whatso ever ..did not even

try to earn our business after the fact or try to accommodate us at all. I have three kids, a life , etc and I have some blame in this ...BUT 1. I feel living

social has a great responsibility to send out reminders in a better fashion when they are selling tickets for things months in advance. that is proper

customer care!!! 2. they really shouldn't be doing business with the type of people I spoke to today ..the way they spoke to me and the way they made me feel

I will make sure to give them [redacted] reviews..then on top of it I called living social and got a CSR that pretty much gave me the same customer service

that she had a life to but she would remember to check her living social account and write on her calendar to not miss a date ...well she sounded super young and

like she had no kids so I highly doubt she has any experience or even know what the true meaning of customer service is just as I think the business you are

selling tickets for knows nothing of the true meaning of business and I guarantee they will not be in business for long. so with that being said all I care about is my money.

I have been to a previous show and they had seats open aside from that I do not believe they could not accommodate us on another night for two seats and I do not believe

that he served our plates to empty seats ..he from the beginning of the call knew what he was going to say before he heard my story. he said hes in contract

with living social not me he just puts on the show...so he does not care wether I am satisfied or not so be it. that makes a black mark on living social for choosing

to do business with such arrogant people just to make a buck!Desired Settlement: FULL REFUND BACK TO CREDIT CARD I MADE PAYMENT WITH. NO OTHER EXCEPTION.

Business

Response:

On October 26, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on October 27, 2014. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased two vouchers on March 20, 2014 for an event on October 24, 2014 and was unable to attend the event. [redacted] claims she received a reminder email from LivingSocial on October 23, 2014, but didn’t receive this email until Saturday morning. [redacted] is requesting a full refund to her credit card for the cost of her two vouchers. [redacted] is also stating that she was unable to reschedule her voucher for a different date.

Review: My husband and I purchased 2 vouchers (2 people per voucher) on the www.livingsocial.com website for the Oktoberfest in [redacted],AZ. The event was being held on 10/19/2013. The "fine print" stated that it was required a person be 21+ to drink. This is the standard law in the United States. I do not challenge that. The issue is that when my husband, myself, my son (19) and his wife (21) arrived they refused my son entrance because he is under 21. If the tickets had said the event was 21+ we simply would not have purchased the tickets. Ocktberfest is about more than drinking. It is polka music, and food, and contests and a generally good time.

I called today 10/20/2013 to Living Social@[redacted] to explain the issue and hoped a refund would be issued. I was not issued a refund and I was treated rudely by a Supervisor named [redacted] said the following:

1. It is a drinking event and as such it is 21+. I relied that is not what the voucher fine print stated.

2. Since the event is over there is no revision to refund your money.

3. It was a non-refundable event anyway and since you did not attend a refund can not be issued,

We did attend and we were turned away.Desired Settlement: I would like a refund of $50.00 from Living Social. I would like an apology and lastly I would like them to write clear "Fine Print" and be accountable for what they advertise. If we had "missed the event" the responsibility would be ours. We did not "miss the event" we drove over one hour to get to the event and were turned away. I called to handle the challenge and Living Social refuses to treat their customers fairly.

Business

Response:

On October 20, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on October 20, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he would like a refund for a purchase made on October 11, 2013 in the amount of $50 for Oktoberfest [redacted]. **. [redacted] is requesting a refund because his son, at the age of 19, was not permitted to attend the event.

Review: I purchased a discount voucher from living social for, what I believed, was two hours of moving services from a local moving company, [redacted]. When I went to redeem my voucher (cost $99) I was told it was for another company, [redacted]. The voucher reads : "Two Hours of Professional Moving With [redacted] from [redacted]". I assumed they were one the same. But they are not. There was only one week given to get a full refund. I never thought I had to worry about that. I feel I was deceived. I feel it is a deceptive practice to use the name of another company in an advertisement and not make it clear that you were dealing with a separate company. LivingSocial refused to give a refund. I'm not complaining about their refund practices. I am complaining about the deceptive manner in which they posed the ad. I learned from [redacted] that others had purchased the voucher by mistake and that [redacted] was planning to file a lawsuit.Desired Settlement: I feel I deserve a refund. LivingSocial should be more careful about how they allow business to portray themselves in their offers. Descriptions should not be designed to be so easily misconstrued.

Business

Response:

Review: Below you will see how the hotel in [redacted] was described that we bought on Living Social.

On the south bank of the [redacted] and just steps from the bustling shops, restaurants, and galleries of downtown [redacted] entertainment district, you'll find the [redacted]. Here, guests enjoy characteristic Southern comfort, modern amenities, and a prime location for diving right into a host of vibrant activities and attractions. Wake up each morning in a guest room full to the brim with thoughtful touches like complimentary Wi-Fi, plush bedding, and balconies overlooking the river before easing into the day with a dip in the outdoor pool or soaking in the rays on the hotel's spacious sun deck.

I have pictures that reveal a place that is totally different than the description above. I emailed LivingSocial to let them know about his and they have ignored my emails. I have also sent them these pictures. I will be happy to send them to you as well. As I stated to them, if I had wanted a cheap hotel I would have used [redacted] or just stayed at a [redacted]. My accomodations would have been better.Desired Settlement: More than anything I want them to acknowledge that they are misleading people. I hate that I spent money on a product that I was looking forward to and showed up to a place I could have spent $30 a night for with more amenities.

Business

Response:

On March 6, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted]r,

Revdex.com Case Number [redacted]. LivingSocial received the complaint on March 8,

2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased three vouchers for a one night stay at the

[redacted] on February 21, 2013 for $177. He is unhappy

because he felt the description of the hotel was not accurate and the hotel

conditions were not the level he expected.

LivingSocial

apologizes that [redacted]’s stay at the hotel was not what he expected. The deal

description and pictures are approved by the merchant, but we’re sorry if [redacted] did not feel they were accurate. [redacted] has used his vouchers and stayed

at the hotel, so no refund can be issued, however, his feedback has been taken

and as an apology, 50 Deal Bucks have been added to his LivingSocial account.

We hope that this

resolves [redacted]’s issue.

Best regards,

Review: I would like to stress the problem I have is with the service provided by a doctor under a deal sold to my by this company and not necessarily the company itself. I purchased 2 vouchers for a massage/chiropractic session valued at $29 each on 2/17/12. since the date of purchase we have made numerous attempts to schedule our appointment only to have our appointment cancelled. This doctors office told us numerous times they had no availability and would call us back which went on for months at a time. As we were very concerned about being able to use our vouchers prior to the expiration date we contacted the doctor who assured us our vouchers can be used even after the date of expiration. I do have an email sent to me from January of this year advising the same. The vouchers expired 2/19/2013 and in January we made appointments for April of this year only to be told at the beginning of the month that our appointments had to be cancelled and rescheduled for September. My wife and I find this unacceptable and totally unprofessional. It should not take over a year to set up an appointment and more recent calls to the doctors office have gone unanswered. We did contact Living Social who tried to help the best they can but stated without remembering the exact date of our initial cancelled appointment in 2012 they could not offer a refund. We did not expect to have this problem and we feel it is outrageous for us to be expected to remember the date of a cancelled appointment from over a year ago. We have no faith in the ability of this doctor to honor their commitment as nothing they have done so far would warrant our trust. We did not use these vouchers and know it cannot be too difficult to simply have a refund given by the doctor to Living Social and than to us as the services paid by all parties have not been used or redeemed. The name of the doctor is [redacted] and her info is [redacted].Desired Settlement: A refund.

Business

Response:

On April 22, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on April 22, 2013. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because he

felt as though he should receive a full refund for his [redacted] vouchers.

We have taken a further look into [redacted]’ issue. As was

previously explained, a refund is only granted if a business closes down. We

have investigated the merchant and confirmed that they were successfully

redeeming vouchers for the duration of the promotional period. We apologize

that [redacted] was unable to schedule his appointment, but again stress that

the paid value of his vouchers ($29 each) can still be used towards a future

service with the merchant. This value is good for five years from the time of

voucher purchase.

We hope that this resolves [redacted]' issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The doctor in question has sent me a refund already.

Regards,

Review: I purchased a $10 living social gift certificate for [redacted] for $5. When I attempted to redeem it on April 1st 2013. Upon visiting the location, they were closed. When I contacted the business on April 3rd, I spoke to a female representative about the issue and if they would still honor the full value ($10) of the certificate, she put me on hold and asked the manager. They said they would not. I contacted LivingSocial directly for a refund, after several exchanges with the representative, [redacted], and a reply from the manager, [redacted], my requests for a refund were denied.

Business

Response:

On April 29, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April

29, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased a voucher to spend on baked goods at [redacted]. on January 2, 2013 for $5. He is requesting a refund because

he attempted to use the voucher on the day before expiration and states they

were closed.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be issued within seven days

of purchase or if the merchant has gone out of business. [redacted]’s request is

outside of the refund policy. He states he attempted to use the voucher on

April 1, which was Easter weekend, so the merchant may have been closed for

holiday or simply sold out due to the holiday. Nonetheless, [redacted] had the

entire promotional period to use the voucher, and he did not contact

LivingSocial about any issue until April 22, which is three weeks after

expiration. Once a voucher expires, it can be used for its paid value towards

services with the merchant. However, as a courtesy outside of policy, the

purchase has been refunded in Deal Bucks as a credit to [redacted]’s

LivingSocial account.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered the [redacted] in November off of Living Social and never received the product. I contacted the customer service departments at both Living Social and [redacted] several times by phone and e-mail and continuously got the run around. The contact person Living Social and [redacted] gave me was an [redacted]. She did not help me whatsoever. She sent me a shipment tracking order that was bogus. When I tried to track the shipment the FedEx website said not found. Living Social charged my card $69 on 11/3/12. It is now March and I have yet to have received the fryer.Desired Settlement: I would like Living Social to work with [redacted] to get this problem resolved. I would still like to have the Big Boss oil-less fryer I ordered, but if that is not possible, I expect a refund back to my credit card.

Business

Response:

On March 5, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

5, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for a Big Boss fryer from [redacted] on

November 3, 2012 for $69. She is requesting her item or a refund because the

item has not arrived and the tracking number provided by the merchant did not

work.

LivingSocial

apologizes for [redacted]’s difficulty. Her purchase has been refunded and may

take 3-5 business days to appear back in her bank account, depending on her

financial institution. We encourage her to reach back out to the contact with

the merchant that LivingSocial provided previously if she wishes to receive

updated information on the order status.

We hope that this

resolves [redacted]'s issue.

Best regards,

Review: I purchased 2 Living Social Adventures tickets to go zip lining with my son. The fine print said you had to weigh 60lbs-250lbs to attend. I called and told them I was taking my 10 year old son. They asked me if he was over 60lbs I said yes they told me we could go on the mid mountain tour. On Sunday April 14 my son and I get up early and head to [redacted] to meet to take the bus living social arranged for the trip. When we get there they tell me we can't board since my son is under 18. Their insurance will not cover it although the zip lining place does accept children under 18 as long as they are over 60lbs. We were very disappointed to say the least. I saved up for this trip and it was a reward for my son for doing well in school that year. I spoke to [redacted] an employee of Living Social at the location spot she promised me a full refund and somebody would get in touch with me. Needless to say nobody contact me so I contacted them. I finally got a response back from [redacted] that they would not give me a refund. I told him their representative promised me a refund and they should honor what they say. Countless emails back no response. I am out $200 for a trip I could attend and have a disappointed son. I should have read the reviews online before I booked. [redacted] and [redacted] also have negative reviews of Living Social. They are deceptive and their refund policies should be looked into. Your LivingSocial Help Request #[redacted] is the thread in which I emailed themDesired Settlement: I want a $200 credit to my credit card so I can use that money to book another trip for my Son

Business

Response:

On April 23, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 25, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she requested a refund and her request was denied.

On April 25, a full refund was processed for the deal in question.

We hope that this resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I received a gift of a Living Social voucher for cleaning services. The company in question would not answer their phone and their voice mail was full - I continued to try to schedule an appointment. A few days later we received an e-mail that the voucher had been cancelled and that a refund would be made to the original manner of payment. Now, LivingSocial will only credit my account with the money because "it was a gift and I accepted it". Interesting to note, LivingSocial is still advertising this "deal" today even though they cancelled existing vouchers several days ago - it would appear that they are now selling what they know they cannot deliver. ([redacted] in [redacted], NC)Desired Settlement: We would like a refund of the funds, and not an "in-store" credit. Living Social is unable to provide what we paid for and we should not be forced to accept a credit.

Business

Response:

On September 6, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September 8, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she received a voucher as gift, but this deal had been cancelled and that a refund would be made to the original form of payment. Because this voucher was gifted, the refund was given back to **. [redacted]’s LivingSocial account. **. [redacted] would like her friend to have the refund back to her credit card.

Review: On March 26th, LivingSocial.com advertised a deal for Ear buds for $10.00 The affiliated company was [redacted]. In total I paid $13.95. According to my email they said to allow 4-7 business for my ear buds to be delivered. Well here it is May 1, 2014 and I still have not received my product. I have emailed Living Social on a few occasions and nothing has been resolved. I feel like I am being jerked around. The first email Living Social sent me, told me to get in contact with [redacted] because they are the supplier for the product. I emailed [redacted] and got no response. I told Living Social I do not feel I should have to do the leg work for a company that you chose to help promote their product. Living Social should resolved this matter. May 1, 2014, I received an email from Living Social, telling me they are sorry my issue has not been resolved, and would I like some sort of deal bucks. I emailed them back and told them I did not pay you in deal bucks, I paid with my credit card and that is where I want my money, back on my card. I would never shop with Living Social again after this. I have given Living Social more than enough time to resolve this issue and they have not come through. I have provided my purchase receipts below!

Order Details:

Item Total

Code Redeemed: [redacted] $3.95 USD

Product Option: Earbuds w/ Build In Mic & Remote

Sub Total $3.95 USD

Total $3.95 USD

Hello [redacted],

This email confirms you have paid [redacted] $3.95 USD using [redacted].

It may take a few moments for this transaction to appear in the Recent Activity list on your Account Overview page.

Payment details

Receiver email: [email protected]

Amount: $3.95 USD

Transaction date: March 26, 2014

Status: Completed

Transaction ID: [redacted]

You authorized a transaction to LivingSocial, Inc.. Money won't leave your account until LivingSocial, Inc. processes your order.

([email protected])

Thanks for using [redacted]. To see the full transaction details, log in to your [redacted] account. Keep in mind, it may take a few moments for this transaction to appear.

Merchant

LivingSocial, Inc.

[email protected]

Instructions to merchant

You haven't entered any instructions.

[redacted] Shopping Hundreds of deals from brands you love Shop Now

Description Unit price Qty Amount

Earbuds with Built-In Mic and Remote

$10.00 USD 1 $10.00 USD

Subtotal $10.00 USD

Total $10.00 USD

Payment $10.00 USD

The final payment amount may change when the merchant completes the order.

Invoice ID: [redacted]

Issues with this transaction?

You have 45 days from the date of the transaction to open a dispute in the Resolution Center.

Questions? Go to the Help Center at: www.[redacted].com/help.

Get verified - Pay from your bank account and you're 100% protected against unauthorized payments sent from your [redacted] account. Log in and click the Get verified link below your name.

Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your [redacted] account and click Help in the top right corner of any [redacted] page.

You can receive plain text emails instead of HTML emails. To change your Notifications preferences, log in to your account, go to your Profile, and click My settings.

[redacted] Email ID [redacted]Desired Settlement: Refund of $13.95 back on my credit card! I know it's not much, but that's not the point! I never received my product!

Business

Response:

On May 1, 2014, the Revdex.com

received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on May 1, 2014. **. [redacted] sent a

complaint via the Revdex.com regarding LivingSocial because she is

requesting a refund for a purchase made on March 26, 2014 in the amount of $10 for

[redacted]. **. [redacted] is requesting a refund because she did not receive her

product.

We have reviewed **. [redacted]’s request and

apologize for any inconvenience she has experienced with this deal. Our records

indicate that a refund was processed on May 1, 2014 for $10 back to the

original method of payment used to purchase the deal. In addition, **. [redacted]

was credited with 10 Deal Bucks to her LivingSocial account.

We hope that this resolves **. [redacted]s' issue.

Best Regards,

Review: LivingSocial offered a deal fro [redacted] to clean and inspect a chimney within a 50 mile radius of their business for $75 (I used a coupon to reduce the price to $60). My address falls within this distance yet I was told by the [redacted] that I would need to pay an additional $25 because I am outside the service area. The fine print on the deal is misleading. In one sentence they say the service area is a 50 mile radius. In another, they say it is within [redacted], and [redacted] counties. Those sentences conflict. I live in [redacted] county. They also have a box that you can enter your zip code into and see if you are within the service area. I did so and was told that we are within their area with no mention of any additional fees. They also have a link with a list of zip codes in their service area which does include my zip code. I have contacted LivingSocial multiple times and they keep telling me that I must be within one of the counties listed. This is not how the fine print reads. The website is: https://www.livingsocial.com/deals/841810-chimney-inspection-and-cleaning?show_m...⇄ Settlement: I would like to not be charged an additional $25 fee and feel that if the merchant requires it, then LivingSocial should pay for it given that their website is inaccurate.

Business

Response:

On October 31, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on November

4, 2013. **. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because she purchased a deal for [redacted], under the impression she was within the

merchant’s 50 mile radius. When she contacted the merchant, the merchant

advised there would be $25 fee because she isn’t within the service area. **.

[redacted] doesn’t feel that she should be charged this fee.

Review: I purschased a living social "deal" in December for [redacted] to come clean our homes air ducts. The company advised they were unavailable to schedule us until March. On March 25th, I called [redacted] as they were scheduled to come that day and I had not received a confirmation call. They advised they would be there between 9 and 11 am. I stayed home that day to await their arrival. By 2 pm, they had not arrived. I called MULTIPLE times and was unable to get through to the business. The automated system kept me on hold each time for over 10 minutes. I have not heard from the company again.

I contacted Living Social and was advised that they contacted [redacted] who claimed they did not come to our home because when they called, there was no answer. This is ABSOLUTELY FALSE as I stayed home all day and confirmed with the company myself that they were on their way. I have significant doubts regarding the validity of this company and after the service received thus far, do not chose to utilize them in any capacity. Living Social has advised that the company will allow me to reschedule and that is how this should be handled. I have sent them 3 emails requesting a refund and a call from a supervisor. These requests have not been met.Desired Settlement: Refund of $39.00 payed to Living Social.

Business

Response:

On April 9, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 14,

2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for air duct cleaning from Fresh

Air LLC on January 8, 2013 for $39. She is requesting a refund because the

merchant did not show up to the appointment on March 25, 2013.

LivingSocial

apologizes for [redacted]’s experience. Per LivingSocial’s terms

(livingsocial.com/terms), a refund may only be issued within seven days of

purchase of if the merchant has gone out of business. In this instance, the

merchant has said that they called prior to the appointment and nobody answered

the phone, so they did not come to the appointment. The merchant has stated

that they are happy to reschedule [redacted]. However, as a courtesy outside of

policy, the purchase has been refunded. It will appear on [redacted]’s bank

statement within 3-5 business days, depending on her banking institution.

We hope that this

resolves [redacted]'s issue.

Best regards,

Review: I purchased a voucher or maid service through Living Social. The vendor, [redacted], did not show up for the assigned appointment nor did they provide notice they wouldn't be showing up. They also did not respond to the three calls I placed. See my Revdex.com complaint on [redacted].

I then contacted Living Social asking for a refund. Living Social responded that they contacted the vendor and that the vendor was "willing" to complete the service. I replied that the vendor still had not contacted me after two weeks and that at this point I did not want a cleaning, simply a refund. Living Social denied the refund.Desired Settlement: A refund to my credit card is my request. I would accept an in-house credit from Living Social if not.

Joel

Business

Response:

On June 2, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on June 4, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because the merchant did not show up for the scheduled appointment and therefor [redacted] was looking to receive a refund.