LivingSocial, Inc

Review: Living social advertised moving services from [redacted].They promised to provide services within 50 miles of long islandbut then refused to provide service to the bronx.this was not detailed in the fine print.Living social has charged my account and refuses to refund money back to my debit card.Desired Settlement: I would like the 89.99 + tax that I pad to be returned to me on my debit card or in check form.

Business

Response:

On April 27, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted] LivingSocial received the complaint on April 29, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because her refund request for a deal with [redacted] was denied.

Review: I purchased a cleaning service through the livingsocial website, and upon calling the phone number to "redeem" my voucher, the phone number instructs me to contact them by email. After being told " we will honor the voucher, no problem", I continued to wait. After going through for several weeks, and then being told that they would honor the voucher past the due date, I began weary of the entire voucher. After contacting livingsocial, I was told "sorry it didn't work out" and was told that I was past their refund policy. I have continued to attempt to receive the cleaning, with the same result, and all of my attempts to resolve this with livingsocial has gone nowhere. This is my first experience with that site, and I feel that it is more then likely a scam.Desired Settlement: Refund of the money I spent for the cleaning, and protect other consumers from this type of scam, if that's what this is.

Business

Response:

On May 7, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 7, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he would like a refund for a cleaning service voucher.

Review: I purchased a voucher on LivingSocial.com for a steam cleaning by [redacted]. I emailed and called the phone number provided to [redacted] to set up service and no one ever answered the phone nor responded to my emailed inquiries. I called at least 7 times. When I let Living Social know of my issues setting up an appointment with [redacted], LivingSocial sent me a few automated responses and has not issued a refund. They ignored the issue (Merchant probably no longer exists and has never responded to my inquiries over 60days) and just claimed they could not issue a refund,Desired Settlement: Full refund to my credit card in the amount of $40

Business

Response:

On May 14, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 19, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased a voucher and has been unable to reach the merchant. [redacted] is now requesting a refund for her purchase.

We have confirmed, as of the morning of May 20, that the merchant is honoring vouchers and is responsive to phone calls at the following number: [redacted]. Our Merchant Services team has also reached out to the merchant and has advised the company to contact [redacted] directly.

We hope that this resolves [redacted]’ issue.

Best regards,

Review: I purchased 2 'vouchers' for a painting class at a supposed 50% off discount For $20 each (later to find out that classes are ($35 Not $40)

But my main issue was when I went to schedule classes they were always full, & was not able to schedule classes. Then I was able to find a spot & made plans to go to class with the email confirmation in hand only to find out they had sent the wrong confirmation time & we had Missed the class (at great expense in parking fees to us) After that I tried several times to schedule the class again & was not able to find any openings/class space available. Shortly after that the vouchers discounted value expired & the company I had purchased the vouchers from told me I could simply pay the additional $15 per voucher to attend a class.

I really feel that this is an unfair practice, it is one thing to sell spaces for classes that are available & another to sell classes that are full & then you want them to have to pay more to use it.Desired Settlement: I would like a full refund to my [redacted] account or a check mailed to me for ALL unused vouchers. I fear this may happen with the other vouchers I have purchased yet not used. There are a total of 4 vouchers I would like refunded just to avoid this happening with the other wale watching vouchers we have not yet used. I am scared this will happen again.

Business

Response:

On May 15, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted] LivingSocial received the complaint on May 19, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because [redacted] purchased two vouchers on September 24, 2012 for $20 each. [redacted] was unable to use the vouchers, and when she requested a refund for them her request was denied. She is now requesting a refund for all unused vouchers.

Review: I purchased a voucher from www.livingsocial.com for a company called [redacted] on Dec. 29, 2012. I paid $399 for a custom made suit up front and was advised that this was the flat rate for the purchase. I had a fitting with this company on February 6, 2013 and was advised that I needed to pay for shipping and the extra fittings surrounding the suit which amounted to $167.11.

At the time, this company advised me that this order would take a maximum of 10 weeks to be received. I sent an email to [redacted] May 8th, 13 weeks later, to inquire about why I had not received this order. I was told at this time that the order would be sent out in two weeks. Unfortunately for me, I had ordered this suit specifically for an occasion that would have passed by the that time.

I wrote this company back promptly to advise them of this inconvenience and tell them that I no longer wanted this item and wanted a refund. On May 16th I was advised by [redacted] that they would refund me for the amount that they charged me, but that I would need to contact living social to have the initial $399 refunded.

On this same day, May 16th I contacted Living Social to let them know about my refund request and I asked them to refund me the initial principle. They advised me that I needed to let [redacted] know that this voucher needed to be marked as unused in order for them to refund it.

This was the last that I have heard from [redacted]. I contacted them on May 18th, 24th, June 3rd, and June 5th. All of my emails have gone unanswered. I sent an email to Living Social on June 1 to inquire about the status of my refund and was advised that my request was “pending”. I received another email from Living Social June 3rd to say that my order had shipped.

Needless to say I was unhappy that this had shipped since the occasion I ordered it had passed and I made it very clear to both companies I had no interest in this item. On June 5th my father (who was the address on file of the order) received a package from this company and was charged by [redacted] an additional $67.38.

This company lied to me about what this product would cost, they billed me twice for delivery, they have ignored my emails, and they have left me with a product that I no longer require. All the while, they have shown exceptional lack of professionalism and have ignored me at every turn.

I am asking you to look into this for me and see about the process for me to be refunded for this. I am incredibly upset and hate the fact that I have wasted so much time and money on something.Desired Settlement: $399 refund for the payment of this voucher.

Business

Response:

On June 5, 2013 the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on June 15, 2013 [redacted] sent a complaint via the Revdex.com regarding LivingSocial because the merchant sent the merchandise after [redacted] needed it and charged shipping that was not otherwise noted.

Review: Hi

I had purchased the boat reservation for boating from living social and when I go to book the reservation on the site there is only thrusday is shwoing avaialble , even for next 3 months , and I have been trying to contact living socials and merchant , mercahnt is not picking up the phone even I am leaving messages and in living social representatives are not giving me refund or providing me the reservation also and behaving in very bad manner , please help us.Desired Settlement: To give me appropriate reservation or refund

Business

Response:

On June 4, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on June 15, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because the merchant has limited availability for this deal on the merchant website.

Review: I purchase a voucher from living social for 2 art classes at a local art studio. I wasn't able to use the service and requested a CREDIT NOT A REFUND(repayment). I wasn't able to use the voucher because the art studio is not opened on weekends and I am not able to go during the week because my driving commute is too far and he doesn't open during evening hours. I had talked to the owner several times to see what he could do about the hours and he said he would see ; but unfortunately he is not opened on weekends or weekday evenings (after 7pm) so I can't go. Living social denied the credit because they claimed it was a REFUND. It is not specified in their REFUND POLICY that what they mean refund is not necessarily CASH but also A CREDIT. Their refund policy is not clear.Desired Settlement: I originally and still request a credit or the ability to use that credit for use of another voucher (service). I am not requesting a full refund(cash) just the ability to used it for something I can use.

Business

Response:

On June 8, 2013, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted]. LivingSocial received the complaint on June 15, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because the availability of the merchant did not coincide with **. [redacted]’s schedule.

Review: Bought a tour package nearly a month ago from their advertisements for [redacted]. The company cannot be reached to schedule time for the tour to be taken. Scheduling online will not work as it always says I can not schedule at that time. Have attempted to call, email and contact via Facebook, company will not respond. Contacted Living Social for a refund and they have notified me they will not honor a refund because it doesn't fall within parameters of their policy. They are selling these "tours" knowing they cannot be scheduled.Desired Settlement: Refund

Business

Response:

On July 6, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on July 10, 2013. **. [redacted] sent a

complaint via the Revdex.com regarding a purchase made for [redacted] in the amount of $35.00.

LivingSocial apologizes for the experience that **. [redacted] has experienced with [redacted] in regards to redemption. Per LivingSocial’s refund policy (www.livingsocial.com/terms) a

refund will only be processed within seven days or purchase or if the merchant

has gone out of business. In this instance, the merchant is still open and is honoring

vouchers. We encourage **. [redacted] to contact the merchant directly at ###-###-####

or [redacted]/ to redeem her voucher.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Unsure who "**. [redacted]" referenced in letter would be, and I find Living Socials inability to address customer correctly appalling and presents evidence that reasonable care from Living Social has been maintained. Furthermore, [redacted] is not able to honor this voucher. Hence the reason for the complaint. Living Social has continued to sell these vouchers even though this has been brought to their attention numerous times. I demand a full refund and sales of these vouchers to be halted.

Regards,

Business

Response:

On July 10, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our July 12, 2013 response on July 15, 2013. **. [redacted] rejected LivingSocial’s response via the Revdex.com because **. [redacted] still has not been able to contact this merchant and therefor the voucher has not yet been redeemed.

Review: I purchased 2 1-hour private riding lessons from Living Social.com on 7/16/2012. We immediately made contact with the service provider ([redacted]) as instructed by Living Social, and booked both lessons on 7/20/12 at 9:30 and at 10:30. Shortly thereafter, [redacted] cancelled the first lesson and offered to give both lessons at 10:30. This offer was declined as we'd paid for 2 private lessons not semi-private lessons.

Although the instruction itself was satisfactory, the lesson itself was cut short because, apparently, the lesson horse was actually being leased to someone and she wanted to ride the horse. Furthermore, too much time was being spent on teaching my daughter proper grooming techniques. Most of this was not necessary as we'd had horses all of my daughter's life until our last one had a stroke in March of 2009.

At this point, we tried to book the lesson for my younger daughter and was told that she didn't have any availability. Once school started, we were only available on weekends (California schools don't consider riding lessons a valid excuse for missing school), but the vendor wasn't. When we were able to find available dates, those were cancelled due to rain or arena conditions. This scenario was repeated over and over again for months. Finally in January 2013, I tried again to book a lesson before the coupon expired, but, apparently, the arenas were not in good condition from the rain. Shortly thereafter, the coupon expired.

I have numerous emails detailing the cancellations and my attempt to book lessons during the six month period beginning in July 2012 and ending in January 2013. Each and every time, I had to chase the vendor down as she never got back to me as promised subsequent to each cancellation.

As of this date, the service provider ([redacted]) marked [redacted]'s coupon as redeemed. Living Social refuses to issue a refund, and, apparently, [redacted] and Living Social will only provide the value of the coupon now (basically a deposit on a 1 hour private lesson which is no $80+).

I have done everything possible to redeem my coupons in a timely manner, but the vendor made redemption an impossible task. It's not reasonable to punish me (and my daughter) for Living Social's and [redacted]'s inability to provide the services contracted. At this point, the only acceptable solution is for a refund to be provided immediately.Desired Settlement: I'm too tired to keep chasing this vendor down in order to obtain another 1-hour private lesson for my younger daughter. It's irrelevant how excellent of a trainer [redacted]) is if we can't get a lesson booked. I'm sorry she sold too many lessons (apparently 183 1-hour private lessons were sold during the July 2012 promotion. I have no idea how many were sold in previous or subsequent promotions.), but that's not my problem. I understand that the arena is left unusable after a rain, but, again, not my problem. Lastly, I'm sorry that [redacted] partially leases her lesson horses to third parties which greatly limits their availablilty to satisfy the lessons pre-sold, but, as previously stated, not my problem. [redacted] and Living Social were unable to satisfy their end of the contract due to lack of availability of the trainer, the lesson horses and the arena, and are now attempting to change the terms and the value of the consideration that we're to receive; that's not acceptable. I wish for a refund for the one lesson that [redacted] was unable to provide.

Business

Response:

On July 10, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on July 20, 2013. **. [redacted] sent a

complaint via the Revdex.com regarding a purchase made for [redacted] in the amount of $37.00 made on July 16, 2013.

LivingSocial apologizes for the experience that **. [redacted] has

experienced pertaining to the redemption of her voucher for [redacted].

Per LivingSocial’s refund policy (www.livingsocial.com/terms) a

refund will be issued with seven days of purchase or if the merchant has gone out

of business. The fine print of the voucher states that the voucher is subject

to merchant availability and reservations are required. We have confirmed that

the merchant is open and willing to honor the paid value of the voucher that

expired over six months ago on January 16, 2013. We encourage **. [redacted] to

contact the merchant directly for redemption purposes.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: My daughter bought two vouchers from living social for my husband and I to do a kayak tour with a company called [redacted]. The voucher was supposed to be good seven days a week, including weekends. On July 18 I called [redacted] to arrange kayaking for any weekend day between now and August 31 (when the voucher expires). The company told me it would not honor the vouchers on a weekend. I called living social seeking a refund of the $66 my daughter paid for the vouchers. They would not give a refund, despite the voucher not being reasonably available for use. They told me that buying the voucher did not entitle me to a kayak tour--that it was "subject to availability." nowhere does the voucher say that.Desired Settlement: I would like the $66 to be refunded to my daughter's credit card

Business

Response:

On July 18, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on July 24, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she would like a refund for a voucher she was gifted for [redacted].

Review: paid for service,merchant no showed, no called for several appointments

Please see previous claim# [redacted], I have been trying to get assistance from [redacted] without success. I purchased the voucher that began advertising on 6-17-2013. I contacted the phone number via text(same day voucher purchased) requesting to arrange an appointment to get my father's truck detailed. I was told by the owner of the company that he was on vacation in FL and would be back the week of the 24th, which we arranged an appointment for 5 pm. He(owner) states by text that he wasn't even back in [redacted] on the 24th after I touched base with him to confirm he was coming to the appointment. I have attempted to reschedule numerous times and he would either no show/no call. I have saved all the previous text to/from business owner. I call this poor business practice. I have been attempting to get reimbursement since 6-26-2013 from Living Social without success. This is really a pretty sad situation for both yourselves as a company and the companies that Living Social "advertises". Resolution to this situation would be greatly appreciated!! AprileDesired Settlement: I just want a refund

Business

Response:

On July 29, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August 2, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased a voucher on June 19, 2013 and has since had trouble scheduling an appointment to redeem the voucher for services.

Review: On 7/7/2013 I purchased a LivingSocial voucher to purchase a swimsuit from [redacted]. I used the voucher the same day it was purchase. Weeks later I realized the product I ordered had not been shipped. I contacted LivingSocial 7/30/2013 requesting a refund. My initial request was denied stating [redacted] may have a delivery time of up to six weeks. I waited until the 6 six week period was over and contacted LivingSocial once more as I had no product or even shipping confirmation. That communication was sent August 21st, and the response returned the 23rd with LivingSocial saying "We're sorry your deal for [redacted] didn't work out for you, and we understand you'd like your voucher to be refunded. Unfortunately we are unable to extend you a credit card refund or Deal Bucks credit because your request is outside of our refund policy. "

LivingSocial policy reads "5. Failed Delivery

Due to its supply process, LivingSocial is normally unable to provide replacements for incorrect or defective LivingSocial Products or undertake repairs for failed delivery. Subject to a full investigation by us with our supplier and with our distributor, LivingSocial will provide a full refund for a defective, incorrect or missing LivingSocial Product."

I followed all procedures as I was supposed to I feel that livingsocial is not honoring their own terms.Desired Settlement: I would like a full refund on my product which has been not been delivered, which it does say in the LivingSocial policy that a full refund would be provided for a failed delivery.

Business

Response:

On August 23, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August 23, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because **. [redacted] purchased a deal to use with [redacted], and she has not received the shipment of the merchandise. **. [redacted] would like a full refund back to her credit card.

Review: I purchased an auto-detail deal from [redacted] off Living Social for $59 that expired June 27, 2013. [redacted] was not able to schedule before that date but acknowledged that it would still honor the voucher. The appointment was scheduled for June 28, 2013 but canceled by [redacted] that morning. I was told that I would receive a call later that day for a rescheduling. However, it is now August 27, 2013 and I have yet to receive a call to reschedule, despite leaving numerous voicemails and an email to [redacted].

I informed Living Social of my problem, and it contacted [redacted], who told Living Social that it would get to me eventually. Living Social then refused to refund my money because the voucher was supposedly expired, even though [redacted] told Living Social and myself that it is still honoring the voucher (which makes it not expired in reality). Despite several emails with Living Social (I can forward them to you upon request), it still refuses to put any pressure on [redacted] or to refund my voucher. As the original appointment was not scheduled until after the voucher was expired and [redacted] is refusing to reschedule my appointment, it seems that Living Social is helping [redacted] get away with fraud by refusing to reprimand [redacted] or issue any refunds.Desired Settlement: I have requested a refund of my voucher several times to no avail. I even offered to accept a Living Social credit of $59, but that was also refused. I just want my money back, and for Living Social to stop assisting [redacted] in its fraudulent practices.

Business

Response:

On August 27, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number 9684267. LivingSocial received the complaint on September 5, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he has not been able to contact [redacted]: to redeem the voucher that he purchased. **. [redacted] would like a credit card refund or LivingSocial credit for the amount of the un-redeemed voucher.

Review: ON OCT 13 , 2013 I PURCHASED A VOUCHER FOR CARPET CLEANING IN [redacted], AZ FROM LIVING SOCIAL FOR $49. BY [redacted]? I CALLED ###-###-#### TO SET DATE FOR DEC 13, 2013. THAT DAY 2 YOUNG MEN SHOWED UP TO DO DUCT CLEANING . I TOLD THEM THAT WAS THE WRONG SERVICE AND I HAD NO DUCTS TO CLEAN. THE COMPANY COULD NOT PROVIDE THE SERVICE SO THE LADY ON THE PHONE TOLD ME TO NOT CONTACT LIVING SOCIAL BECAUSE WITHIN 5-10 DAYS I WOULD GET A CHECK IN THE MAIL. I NEVER DID. CONTACTING THEM WAS USELESS. LEFT 2 MESSAGES THEN CONTACTED LIVING SOCIAL ON JAN 9, 2014. MANY E MAIL MESSAGES AND SEVERAL PHONE CALLS GOT ME NOWHERE. TODAY I WAS TOLD ON THE PHONE- WHEN I CALLED LIVING SOCIAL- THAT [redacted] WAS CONTACTED LAST WEEK- AND THEY SAID THEY WOULD ISSUE ME A CHECK??? I DO NOT TRUST THE COMPANY. IN THE LAST EMAIL FROM JAN 17- LIVING SOCIAL SAID THEY WOULD ISSUE ME A VOUCHER WITH THE $ BACK AND NOW ON THE PHONE THEY SAID [redacted] WOULD GIVE ME THE $ BACK?? I GET MIXED MESSAGES AND POOR COMMUNICATION AND I DO NOT SEE MY $ BACK. I DO NOT TRUST [redacted] OR LIVING SOCIAL FOR THAT MATTER. CAN YOU HELP ME?Desired Settlement: I JUST WANT MY $ BACK OR A VOUCHER FORMY MONEY $49. FROM LIVING SOCIAL--THEY ADVERTISED AND ARE RESPONSIBLE

Business

Response:

On January 19, 2014 the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received

the complaint on January 22, 2014. **. [redacted] sent a complaint via the RevDex.com regarding LivingSocial because she states that she has not

received her LivingSocial credit back to her account as stated by LivingSocial

and was then told she would be receiving a check from the merchant in regards

to her purchase made on October 12, 2013 in the amount of $49.

We’re sorry for any

inconvenience and confusion that **. [redacted] has experienced. We have

confirmed that on January 22, 2014 a refund in the amount of $49 was processed

back into **. [redacted]’ LivingSocial account in the form of Deal Bucks. We also

issued her an additional 10 Deal Bucks previously on January 19, 2014. **.

[redacted] currently has 59 Deal Bucks in her LivingSocial account to apply

towards her next purchase with us.

We hope that this

resolves **. [redacted]’ issue.

Best regards,

Review: I bought this deal [redacted]

I paid $200, I got a voucher which includes a $200 off coupon and a gift card for rest balance, however $200 off coupon not working, I contacted livingsocial, they kicked me to [redacted], I talked to [redacted], they can not solve the issue, I contacted livingsocial again, they has no response.

I shop more than $10000 online each year, never meet such [redacted] company.Desired Settlement: I need to use my voucher to purchase the product as adverted.

Business

Response:

On February 21, 2014,

the Revdex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted]. LivingSocial received the complaint on March 7, 2014. [redacted] sent a complaint via the Revdex.com regarding LivingSocial

because he purchased a deal to [redacted] for an all in one printer, but the

coupon code isn't working.

Review: [redacted] was contracted for services via LivingSocial, Inc.

Additional services were contracted between myself & [redacted] at [redacted] via phone.

LivingSocial, Inc. debited our checking account for the correct amount but [redacted] debited TWICE for services performed ONCE!Desired Settlement: $54.44

Business

Response:

On June

29, 2014, the Revdex.com received a complaint about LivingSocial

from [redacted] , Revdex.com Case Number [redacted]. LivingSocial received

the complaint on July 3, 2014. **. [redacted] sent a complaint via the RevDex.com regarding LivingSocial because of a deal for [redacted]

being advertised by LivingSocial. **. [redacted] contracted services with [redacted] from

[redacted] and was charged twice by [redacted].

We have reviewed **.

[redacted]’s request and apologize for any inconvenience she has experienced. We have

investigated this claim and could not locate an account or purchase for **.

[redacted]. This purchase may have been made through Amazon Local as we run similar deals.

As the charge to **. [redacted]’s checking account was made by [redacted], this is

a matter that **. [redacted] would need to speak to [redacted] directly. If **.

[redacted] is able to provide any further information to locate the purchase or an account

for **. [redacted], we will provide further assistance.

Review: On March 14, 2014 I purchased 4 ticket packages to [redacted] vs [redacted] at [redacted] field. The total cost for these 4 tickets including a promotional code which gave a 15% discount was $534. The terms included VIP parking, a t-shirt for each attendee, and a game day ticket in a specified stand-up section. The tickets were to be sent via 2 day [redacted] prior to the game. The voucher states "Ticket packages will be sent via 2-day [redacted] (not via e-ticket) to the address provided at point of sale."

In the interim, I have gotten military orders such that I am unable to attend the event and wished to make alternate arrangements with the tickets, however I not only don't have them, but both FexEx field (the contact number provided) and Living Social have not responded to me at all. The game is less than 36 hours away, and with a 6 month lead time from the purchase, I find this unacceptable. Calling [redacted] field has yielded nothing except keeping me on hold on the phone for over an hour the past 3 days I have tried during business hours.Desired Settlement: I would like a refund. If I had had the tickets earlier it would've been possible to give them to someone else, but as I don't have them 36h before the event I am unable to get them and find other people who could use them.

Business

Response:

On October 30, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number 10289204. LivingSocial received the complaint on October 31, 2014. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased four ticket packages to [redacted] vs. [redacted] for November 1, 2014. As of October 30, 2014, [redacted] had not received her tickets. She also claims that she has received military orders and isn’t able to attend the event, so she was planning on making other arrangements for these tickets. [redacted] is requesting a full refund for these tickets. LivingSocial sincerely apologizes that [redacted] didn’t receive her tickets in a timely manner. The first request we received from [redacted] regarding this situation as on October 30, 2014 via email, which can take up to 72 hours for a response. We also want to apologize for any delay in a resolution for [redacted]. Prior to processing her refund, we had to verify that these tickets weren’t used to attend the event. On November 9, 2014, LivingSocial processed a full refund to the method of payment used to complete this purchase. We hope that this resolves [redacted]'s issue. Best Regards, Sarah

Review: I bouht a voucher for $29 from living social they did slick advertising for [redacted] for a $29 memory foam pillow in summer 2014- I predpaid and redeemd vouchert niv 5 2014 with [redacted] who collected money from living social and was charged $3.99 from [redacted] for credit card charge receipt nuber [redacted]- several weeks passed and by end of nov I contacted [redacted] via email several times re where was my pillow- they wrote twice saying they were havin technical difficulty- I asked for clarfication and ot none- I wrote 10 times- there is no phone number and no street address- I contact ed or tried contacting living scoial who charged my credit card months ao for the pillow- I spoke with katarina- last week after days of never reaching them bein on hold for all last week forever- today I called aain and she replied via email that her merchant team contacted en bedroom - who cant cancel my order as it is in process- proces o fwhat? of scamming? I told them two weeks ao I no loner want this as something is very wrong to take this lon to ship a pillow- they also took $3.99 throuh [redacted] for shipping= it has been seven weeks and no pillow- I clerary stated I want a refund in full back to my credit card livin ssocial is a scam and so is [redacted] and this is unauthoried charge - and I no loner want anythin but a full refundDesired Settlement: I dont want anything from en bedroom and think they are a scam- living social must pay back top my credit card immediately in full and I am not paying for shipin im contactin [redacted] and refusing any elivery but doubt therer will be one anyway

Business

Response:

On December 8, 2014, the Revdex.com received a

complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on December 10, 2014. [redacted] sent a

complaint via the Revdex.com regarding LivingSocial because she

ordered a voucher for a bamboo memory foam pillow from [redacted] and hasn’t

received her order from the merchant.

LivingSocial apologizes for any frustration related to this

matter. [redacted] contacted LivingSocial on December 9, 2014 and was fully

refunded for her voucher purchase. She will receive a refund of $23.20 back to

her credit card ending in [redacted]’s card issuer controls the time it

takes her to receive her refund. If she’s wondering when it will settle,

they'll have the best information. She was also issued a courtesy credit of 25

Deal Bucks to her LivingSocial account. Deal

Bucks are a dollar-for-dollar form of LivingSocial currency. Unless

specifically restricted by the Fine Print of a deal, they will automatically be

applied to a purchase. This type of credit expires in one year. If [redacted]

has any questions in regards to additional charges not related to her

LivingSocial purchase, she should reach out to her financial institution.

We hope that this resolves [redacted]'s issue.

Best Regards,

Sarah

Review: Hi there,

I've purchased a voucher for a two people 4 hours cleaning service from Living Social in Jan this year and have been trying to schedule the cleaning service in April. I had followed the instructions in the voucher, sending the email to the company called [redacted], trying to confirm the date and time available for the cleaning service in [redacted]. Unfortunately, I got no reply for more than 2 weeks, so I sent them a few other emails with no responds at call. The same time, I found out the tel number for that company from their website and tried to call their [redacted] office a couple times [redacted]), nobody ever answered the call. Left the VM but never got any return.

So, I contact living social and telling them what had happened and requested for a refund as the deal/service they sold me is not redeemable.

Unfortunately, even living social understand this is a deal not being able to redeem, they refused the refund request, and offer options that are meaningless or not working at all!

For your reference, I can share with you the email support I got from living social, which basically saying they will not refund any purchase even they know it is unable to redeem before the expiration date and the voucher will expire automatically, which means we, as a consumer, paying them for nothing!

This is ridiculous and I should share this with all the consumers. It is a scam!

Thanks,

PS: For your reference, I have a copy of all the email support from living social, please email me [redacted]. I will forward them to you.Desired Settlement: Living Social sold me a deal, which is un-redeemable!

They should refund me!

Business

Response:

On March 20, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

20, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for house cleaning from

[redacted] on January 13, 2013 for $79. She is requesting a refund

because she was not able to get in contact with the merchant.

[redacted] was already

in contact with one of our representatives and was issued a courtesy refund in

Deal Bucks as a credit to her LivingSocial account on March 25, 2013. This

credit can be applied to future purchases.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

Hi There,

Just an update regarding to my case for Living Social.

I have submitted another complaint on Living Social's facebook site the same time and they issued me the deal bucks for the amount that I've paid for, instead of refund to my original payment method, which I accepted.

So please go ahead and close the case if needed.

Thanks a lot for your help!

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: LivingSocial put an offer from [redacted] On February 25 I ordered and paid for everything - the product and shipping.

It's been one month since then. I never got the promised confirmation e-mail with the details specifying when the item will be shipped.

I never got the item, for which I paid in full. The [redacted] did not reply to my inquiries and LivingSocial did not do anything to help in the resolution of the problem.

I called and sent several e-mails to LivingSocial and to the [redacted].

On the call with LivingSocial they said they would assist and get back to me. They never assisted.

When I sent another e-mail asking for the update they recommended to contact the seller when they already knew that the seller did not reply to my inquiries.

I am stuck - I paid for the product and for the shipping and did not get what I paid for.

I don't have any way to get this issue resolved. This is NOT a good business practice to attract people to the bad company and products.

LivingSocial should be responsible for their advertisement and should assist in cases like mine.Desired Settlement: LivingSocial must help and must follow up with the seller to make sure I get the appropriate updates, the delivery date, and the purchased item without further delays.

Business

Response:

On March 25, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted] LivingSocial received the complaint on

March 28, 2013. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because she purchased a voucher for an iPad camera

connection kit from [redacted] on February 25, 2013 for $9. She is

requesting the item, as she has not received it yet.

LivingSocial

apologizes for [redacted]’s experience. As the purchase was redeemed on the

merchant’s website, LivingSocial does not have access to another company’s

internal records. We have given [redacted] several different email contacts

to inquire with the merchant about the status of her order. It was a

particularly popular deal, so the merchant may be taking longer than expected

to ship this order. Due to her frustration, we have added 10 Deal Bucks to [redacted]’s LivingSocial account as a credit toward a future purchase.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

I have reviewed the response made by LivingSocial in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

However, I think LivingSocial should not brush people off as they did with me. First they did not reply as they promised,