LivingSocial, Inc

Review: Purchases a deal from social living for [redacted] detailing in Feb. 2013 for $39 which expired on June 22nd 2013. Prior to deal expiring I tried contacting [redacted] many times through email , telephone and leaving messages to schedule my appointment with no success. Nor has [redacted] returned any of my calls. Prior to the deal expiring I contacted social living many times telling them of my concerns and not being able to contact anyone from [redacted] and they basically said it was nothing they could do to help me.Desired Settlement: Now that I have filed this complaint I just want my money back I do not believe that [redacted] would do a good job en-light of this complaint.

Business

Response:

On July 1, 2013 the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number 9604379. LivingSocial

received the complaint on July 1, 2013. **. [redacted] sent a complaint via

the Revdex.com regarding LivingSocial because she was unable to

schedule an appointment for her [redacted] voucher.

We apologize for the issues **. [redacted] had while trying to redeem

and have investigated her issue further. As a courtesy, a full refund has been

issued to **. [redacted]’s LivingSocial account. This $39 credit will be

automatically applied to her future voucher purchases.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Review: Have not received my order that I paid for and placed 10/16/12. All I want is to receive my item.

Your order confirmation is below. Thank you again for your business. Ticket #'s [redacted] and [redacted]

Your Order #[redacted] (placed on October 16, 2012 8:08:14 AM EDT)

[redacted] 12-12-17 8:20 AM - I would like to know the status of my item. I still have not received it and it was paid in full. Here is the information on my order. I would like a response back regarding why I haven't received it yet. It has now been 8 weeks since I ordered it.

Customer Service 12-12-17 5:51 PM Hello [redacted], The package is with customs, therefore the system will not produce updated results until the item is released from customs and scanned by USPS. You can expect delivery within 7-10 days, hopefully even sooner.As a result of the delay, we would like to offer you a 50% off coupon and free shipping on a future purchase. Please use this code in the Apply Coupon field. Make sure there are not spaces before or after the code, otherwise you will receive an invalid error. 50% Off Code: [redacted]Customer Service [redacted] 13-01-04 10:21 AM - I am still waiting for my package. You told me 7-10 days well 10 days would be Dec 27,2012. Well it is now Jan 4, 2013 and I still don't haver my package. I will be reporting the poor customer service to Living Social where I purchased this item. It has now been almost 3 months since I ordered the item. Please let me know when my item will be shipped.

Customer Service 13-01-04 11:44 AM - We have investigated your order and it appears as though your parcel may not have been shipped due to incorrect address information, please see below:

It appears as if no City was provided and as a result this order could not be processed. We can arrange to send this order out to you, please provide us with your City so we can have the order shipped to the correct address.

[redacted] 13-01-07 6:21 PM - My correct Shipping address is [redacted].

This is super poor customer service. I have to keep contacting you for the status and now after almost 3 months I find out that you have the incorrect address. Even though I provided the correct address.

How long will it take to receive my item? This was a Christmas present for someone and as we can see it didn't make it in time even though I sent multiple emails regarding the status.

Customer Service 13-01-08 11:08 AM - We are currently processing a re-shipment to the address you just provided us with, please allow 3-4 weeks for delivery. As a result of the delay, we would like to offer you a coupon code valued at 50% off a future purchase of any product on [redacted], along with free shipping. Please enter the following code during check-out to take advantage of the discount: [redacted] Make sure there are no spaces before or after the code or you will receive an invalid error.Thank you

To: [redacted] Sent: Friday, February 1, 2013 7:48 AM The order number is [redacted]

I would like to know the status of my order. The last time I heard from you I was told it was sent to the wrong address and would have to be reordered. That was back in December and I still have not received my item that I paid for and it has been almost 4 months since I ordered it.

Customer Service 13-02-01 11:20 AM Hello [redacted], We are currently investigating with our shipping department as to the status of your replacement order. We expect to have your new tracking information in 2-3 business days. Please contact us again at this time by replying to this ticket, or by calling us at [redacted].

As a result of the delay, we would like to offer you a coupon code valued at 50% off a future purchase of any product on [redacted] along with free shipping. Please enter the following code during check-out to take advantage of the discount: [redacted] Make sure thereDesired Settlement: To: [redacted] Sent: Friday, February 1, 2013 7:48 AM The order number is [redacted]

I would like to know the status of my order. The last time I heard from you I was told it was sent to the wrong address and would have to be reordered. That was back in December and I still have not received my item that I paid for and it has been almost 4 months since I ordered it.

Customer Service 13-02-01 11:20 AM Hello [redacted], We are currently investigating with our shipping department as to the sta

Business

Response:

Review: After purchasing a deal for home duct cleaning, I found out later that there were additional costs involved outside of the deal that were not disclosed by Living Social. When I contacted Living Social, they did not refund my money because it was more than 7 days after the purchase. My issue is I cannot use the coupon for the service without spending more money, and that was not disclosed in the deal I agreed to and paid for through Living Social.Desired Settlement: Refund the full purchase price of this deal.

Business

Response:

On April 16, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on Aprli

16, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased a voucher for air duct cleaning from

[redacted] on November 11, 2012 for $59. He is requesting a

refund because he read bad reviews online for the merchant and believes there

will be additional costs.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be issued within seven days

of purchase or if the merchant has gone out of business. [redacted]’s request

is far outside of the refund policy. He did not contact LivingSocial until

April 5, 2013, which is the expiration date of the voucher. He did not indicate

that he even attempted to use the voucher or receive the service. Reading a few

bad reviews online does not entitle [redacted] to a refund, as he did not

experience anything negative himself, and the merchant has successfully

serviced numerous voucherholders and non-voucherholders who have had positive experiences.

Also, the voucher specifies, “additional fees apply for additional main lines,

or furnace and blower motor cleaning/sanitizing.” This information was made

available prior to purchase. As a courtesy to [redacted] outside of policy,

the purchase has been refunded in Deal Bucks as a credit to his LivingSocial

account. He may use this credit toward future purchases.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and while I find that this resolution is satisfactory to me, it is dishartening that it needed resolved by the Revdex.com. I will be sure to provide the proper feedback on numerous review sites to ensure customers are aware of Living Social's practices and so that they too may follow through with the Revdex.com to resolve their issues since their default customer service is so poor.

Regards,

Review: On December 24th 2012 I purchased a voucher for "[redacted]" from the Living Social website, good for one (1) tandem skydive at "[redacted]. The amount paid was $145 and this voucher would expire on September 15th, 2013 at which time the $145 would be credited towards another tandem jump. I am assuming that $145 is cheaper than the normal price for a skydiving trip. Myself and 3 of my roommates purchased this deal and were hoping to all go together. In June 2013 we began attempting to contact "[redacted]" but the phones rand indefinetely and a voice mailbox was full. Myself and my 3 roommates consistently sent emails and placed phone calls for a month until we decided to contact Living Social. I spoke with numerous Living Social customer service representatives in July, most notably on July 29th. On July 29th I spoke to a representative who stated "[redacted]" was still in operation and was "extremely busy with a high volume of skydiving requests". I was given an alternate phone number to try and contact "[redacted]" but we found ourselves in the same situation. The phone rang indefinetely, nobody answered and I was unable to leave a voicemail. In addition, our tens of emails also went unresponded. Since July we have spoke to several other Living Social customer service employees who have basically said there is nothing they can do and to try and contact "[redacted]". Obviously, it is impossibly to try and contact them and Living Social does not seem to care that we've tried literally HUNDREDS of times to contact "[redacted]". I feel completely robbed of $145, want a full refund for services I paid for that seemingly don't exist and I will NEVER EVER use Living Social again.Desired Settlement: I want a refund of my $147

Business

Response:

Review: advertisement stated that livingsocial.com would provide a $100 voucher for carpet cleaning for $40. I met all the described criteria. however, when I spoke to the company, they stated that can't clean [redacted] for less than $400 plus the livingsocal.com deal. Meaning, they would clean the 10x9 [redacted] carpet for $440. No less. I wrote livinsgocial.com and they explained that my request was after the 7-day refund policy however, this was a matter of misleading advertising that will stick me with $400 in extras and I have no choice but to lose the money, spend the extra, or, as livingsocial.com advises, give it to a friend. I did my due diligence. I reviewed all sites involved and even searched reviews of the company. now i'm stuck and the only offer livingwsocial.com has is to tell me to give it away?

not right.Desired Settlement: $40 back to my credit card please. I will not accept store credit. I do not trust their advertisements to be an accurate reflection of the products offered.

Business

Response:

On April 10, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint

on April 14, 2013. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because he purchased a voucher for steam cleaning from

[redacted] on March 12, 2013 for $35. He is requesting a refund because the

merchant is charging extra for [redacted]’s shag carpet.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be processed within seven

days of purchase or if the merchant has gone out of business. [redacted]’s

request is outside of the refund policy. Every specification cannot be included

in the fine print or on the voucher, which is why LivingSocial provides contact

information for the merchant and gives seven days from the date of purchase to

request a refund. As a courtesy outside of policy, a refund has been processed

and will appear on [redacted]’s within 3-5 business days.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased 2 deals and never used them. I tried 3 times to find one place to no avail. The other never called me for an appointment despite many attempts. Instead of refunding my money, they are holding it hostage as deal bucks. I am not happy with the company and don't want to spend any money with them anymore.Desired Settlement: I just want my money back, Please and Thank You

Business

Response:

On June 12, 2014, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the

complaint on May 14, 2014. [redacted] sent a complaint via the RevDex.com regarding LivingSocial because she purchased two vouchers on March 8,

2014 for [redacted] in the amount of $89 and for [redacted]

at [redacted] in the amount of $45. [redacted] opted for a

self-serve refund in Deal Bucks, because [redacted] was unable to schedule with

the merchants.We have reviewed [redacted].

[redacted]’s request and apologize for any inconvenience she has experienced

with these deals. Our

refund policy for these purchases allowed for seven days from the time of

purchase for [redacted] to request a refund. LivingSocial processed a refund for the total amount of $134 to

[redacted]’s [redacted] account.We hope that this resolves

[redacted]’s issue.Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I apologize as I was not able to figure out how to update this complaint before. Indeed, I spoke to a nice gentleman named Michael, whom took care of my needs and refunded the money. I appreciate your help in this matter. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a auto detailing living social offer on 11/19/12 as a Christmas gift for my 84 year old mother. I called [redacted] in February to schedule for March. I was told the only time available was March 19th at 3 pm, had to drop off at 3, could not leave it earlier during my lunch hour. I scheduled vacation time and on March 18th received a message stating due to snow they were rescheduling for April 21st at 9 AM and I had to wait for the car detailing to be completed. I left three messages stating I could not come that day and received a very rude call from a woman at [redacted] yelling at me stating that was the only date available. It was after my living social voucher expired. I told her I could not come on that date and she yelled at me, I gave the phone to my husband and the woman hung up on him. He called back and she refused to schedule an appointment and honor the living social offer. I filed a complaint with living social and they will not give me a $75.00 credit.Desired Settlement: Refund $75.00 to [redacted] Card.

Business

Response:

On April 7, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on

April 7, 2013. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because she purchased a voucher for auto detailing from [redacted] on November 30, 2012 for $75. She is requesting a refund

because the merchant had to reschedule the original appointment due to weather,

would not give her options to reschedule, and was rude to her.

LivingSocial

apologizes for [redacted]’s experience. Per LivingSocial’s terms

([redacted]), a refund may only be processed within seven days of

purchase or if the merchant goes out of business. However, as a courtesy

outside of policy, the purchase has been refunded in Deal Bucks as a credit to

[redacted]’s LivingSocial account. She may use this credit toward future

purchases.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I want a statement credit, as when I requested a living social credit, they refused.

Regards,

Business

Response:

On April 7, 2013, the RevDex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted]. LivingSocial received the rejection of our April 9,

2013 response on April 10, 2013. [redacted] rejected LivingSocial’s response

via the Revdex.com because she would like a credit card refund.

As previously explained, [redacted]’s request is outside of the refund

policy. As a courtesy, a refund can be provided. [redacted] needs to add a

new card to her LivingSocial account, as her card on file is not on the current

credit card processor. Once that is done and she informs LivingSocial, a refund

can be processed.

We hope that this resolves [redacted]’s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for your prompt and exceptional assistance!!

Regards,

Review: I paid LivingSocial $30 for a voucher that was supposed to be valid for $75 worth of dry cleaning. Upon receiving the voucher, I attempted to redeem the voucher at the location selected when I purchased the voucher and they would not accept it. Instead, they referred me to a 3rd party vendor, who redirected me to LivingSocial. LivingSocial told me they had spoken to the dry cleaner and said they would now accept the voucher. I tried again, and was again told they would not accept it. The employee at the dry cleaner called the owner, who said he never authorized the sale of such vouchers. I contacted LivingSocial again, only to be told that they couldn't do anything about it and I should contact the 3rd party vendor who told me to contact them.Desired Settlement: I just want my $30 back.

Business

Response:

On April 4, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted] LivingSocial received the complaint

on April 6, 2013. [redacted] sent a complaint via the RevDex.com regarding LivingSocial because he purchased a voucher for Dry Cleaning

from [redacted] on January 8, 2013 for $30. He is requesting a

refund because the location he purchased for is not honoring his voucher.

LivingSocial

apologizes for [redacted]’s difficulty. The merchant assured us that the

location was honoring vouchers, however, as a courtesy outside of policy, the

purchase has been refunded. It will appear on [redacted]’s bank statement

within 3-5 business days, depending on his banking institution.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I had made several previous purchases from LivingSocial.com and by doing so, they had saved my credit card information in their system. By doing so, whenever I elected to purchase an item seen on their website, I merely clicked on a link and it filled in the information. Their business functions where they accept your payment information, regardless if the products, services, etc. originate from another company. There is never direct contact with any secondary companies prior to LivingSocial.com charging for the merchandise.

In February 2013, I purchased three (3) IPad Camera Kits from LivingSocial.com for a cost of approximately $25. After my card was charged, I was directed by LivingSocial.com to another company's website where I was to enter a certificate number for each of the camera kits. It was at this point that the secondary company that LivingSocial.com had directed me to charged me an additional $8 for shipping of these items, while stating delivery would be within 4 weeks. After 6 weeks had passed, I contacted (via email) LivingSocial.com to inquire of the whereabouts of my purchase and I was instructed by LivingSocial.com to contact the secondary company to resolve the issue. I contacted the company via email and was advised the items were delayed buy would arrive shortly. I waited several more weeks and after not receiving my camera kits, I again contacted the secondary company and received the same response. I waited several more weeks and again emailed the secondary company about the camera kits and was again ensured the items would be shipped shortly. After waiting several more weeks, I re-contacted LivingSocial.com and was told that because my issue was with the secondary company they were the ones who I had to deal with. I explained that LivingSocial.com had facilitated this purchase and charged my credit card for the items therefore they were complicit in any wrongdoing that had occurred. LivingSocial.com again informed me that they had no responsibility in this matter and that my problem was with the secondary company. I believe LivingSocial.com is equally if not more liable to me for the purchase that I paid for but never received because they facilitated the transaction and put me in contact with the secondary company. My request for a refund of the money I had paid for the camera kits from LivingSocial.com was denied outright!Desired Settlement: I believe LivingSocial.com should refund the purchase price for the camera kits and also absorb the shipping expenses. I'm not seeking anything more than the money I paid for the items I never received. I'll never patronize LivingSocial.com again.

Business

Response:

On June 20, 2013 the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on June 20, 2013. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because he

never received a product he ordered from [redacted]

We apologize for the issue [redacted] had with this merchant. A

full refund of the price paid for the vouchers has been issued to the credit

card [redacted] used for purchase.

We hope that this resolves [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I made numerous attempts to resolve this matter myself but was basically "blown off" by their representative that responded to my emails. I had to contact the Revdex.com to get them to do what was right, when I asked them the exact same thing several times prior to contacting the Revdex.com. I have every email I sent them and their responses saved and can produce them at any time. Yes, I do accept my $27 they rightfully credited to my credit card but I suppose they still don't feel responsible for the shipping charges I paid to a company they are in business with; a company they facilitated in committing this thievery. I didn't look up "[redacted] and order directly from them, I found their product on LivingSocial.com and made the purchase through LivingSocial.com directly, using my credit card information that had been maintained in LivingSocial.com's files from previous purchases I had made. LivingSocial.com directed me to a company that was obviously operating some form of scam business by charging consumers for merchandise but never delivering it. That company charged me approximately $9 for the shipping of items that were never shipped. While $9 is not a lot of money, I spent the $9 and got absolutely nothing from them. This secondary company that I was directed to by LivingSocial.com perpetrated a fraud on me and unknown amounts of other innocent consumers. Imagine if it was several hundred consumers that experienced what I did, that $9 from several hundred persons wouldn't be such a small amount then, would it. The principal of the whole thing is that I shouldn't have had to contact the Revdex.com for a refund of a charge for merchandise that was never delivered. Not once did LivingSocial.com dispute my claim that I had never received the merchandise as their reason for not refunding my money, they simply said my claim was with the other company. I even stated to them in one of my emails that I was going to report them to the Revdex.com and they brushed that off as well. I have that email also if you need it. That type of business attitude is absolutely unacceptable and I sincerely wish I could return any other items I had purchased from them.

I am still owed shipping charges that I paid to a company LivingSocial.com is in business with. After making the purchases on LivingSocial.com, I was directed by LivingSocial.com to this other company's website to process the delivery of the merchandise. It was there, on the website of a company that LivingSocial.com directed me to, a company that LivingSocial.com is obviously in business with, where I followed the directions and was charged approximately $3 per item for shipping.

Regards,

Business

Response:

On June 20, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our June 24, 2013 response on July 1, 2013. [redacted] rejected LivingSocial’s response via the Revdex.com because [redacted] feels as though he should be compensated for the shipping charges associated with this purchase from [redacted].

Review: Living Social sold me a promotion for a total house air duct cleaning promotion at a reduced rate. I took time off from work on "4" occasions and the company "No Showed " every time !!Desired Settlement: I missed 4 days of work. Granted, one day was weather related.

Business

Response:

On April 14, 2014, the Revdex.com received a

complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSoial received the complaint on April 15, 2014. **. [redacted] sent a

complaint via the Revdex.com regarding LivingScoial because he

purchased a voucher for Air Duct and Dryer Vent Cleaning from [redacted] on

January 14, 2014 for $39 and claims the merchant had no showed on four

appointments. **. [redacted] is requesting a complimentary service.

LivingSocial has reviewed **. [redacted]’s request and we apologize

for any frustrations he may have experienced. At this time we are not able to honor a

request for a complimentary service. Our records show **. [redacted] contacted our

Consumer Service team regarding the missed appointments. We contacted the merchant via phone and confirmed that **.

[redacted] had an appointment that was rescheduled. **. [redacted] requested a refund

and we provided a 39 Deal Buck refund for the cost of the voucher. In addition, we also provided 15 Deal Bucks as a courtesy. Due to this we cannot

honor the request for a complimentary service.

We hope that this resolves **. [redacted] issue.

Best regards,

Review: On March 26th, LivingSocial.com advertised a deal for Ear buds for $10.00 The affiliated company was [redacted]. In total I paid $13.95. According to my email they said to allow 4-7 business for my ear buds to be delivered. Well here it is May 1, 2014 and I still have not received my product. I have emailed Living Social on a few occasions and nothing has been resolved. I feel like I am being jerked around. The first email Living Social sent me, told me to get in contact with [redacted] because they are the supplier for the product. I emailed [redacted] and got no response. I told Living Social I do not feel I should have to do the leg work for a company that you chose to help promote their product. Living Social should resolved this matter. May 1, 2014, I received an email from Living Social, telling me they are sorry my issue has not been resolved, and would I like some sort of deal bucks. I emailed them back and told them I did not pay you in deal bucks, I paid with my credit card and that is where I want my money, back on my card. I would never shop with Living Social again after this. I have given Living Social more than enough time to resolve this issue and they have not come through. I have provided my purchase receipts below!

Order Details:

Item Total

Code Redeemed: [redacted] $3.95 USD

Product Option: Earbuds w/ Build In Mic & Remote

Sub Total $3.95 USD

Total $3.95 USD

Hello [redacted],

This email confirms you have paid Smart Tech Group International LLC $3.95 USD using [redacted].

It may take a few moments for this transaction to appear in the Recent Activity list on your Account Overview page.

Payment details

Receiver email: [email protected]

Amount: $3.95 USD

Transaction date: March 26, 2014

Status: Completed

Transaction ID: [redacted]

You authorized a transaction to LivingSocial, Inc.. Money won't leave your account until LivingSocial, Inc. processes your order.

([email protected])

Thanks for using [redacted]. To see the full transaction details, log in to your [redacted] account. Keep in mind, it may take a few moments for this transaction to appear.

Merchant

LivingSocial, Inc.

[email protected]

Instructions to merchant

You haven't entered any instructions.

[redacted] Shopping Hundreds of deals from brands you love Shop Now

Description Unit price Qty Amount

Earbuds with Built-In Mic and Remote

$10.00 USD 1 $10.00 USD

Subtotal $10.00 USD

Total $10.00 USD

Payment $10.00 USD

The final payment amount may change when the merchant completes the order.

Invoice ID: [redacted]

Issues with this transaction?

You have 45 days from the date of the transaction to open a dispute in the Resolution Center.

Questions? Go to the Help Center at: www.[redacted].com/help.

Get verified - Pay from your bank account and you're 100% protected against unauthorized payments sent from your [redacted] account. Log in and click the Get verified link below your name.

Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your [redacted] account and click Help in the top right corner of any [redacted] page.

You can receive plain text emails instead of HTML emails. To change your Notifications preferences, log in to your account, go to your Profile, and click My settings.

[redacted] Email ID [redacted]Desired Settlement: Refund of $13.95 back on my credit card! I know it's not much, but that's not the point! I never received my product!

Business

Response:

On May 1, 2014, the Revdex.com

received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on May 1, 2014. **. [redacted] sent a

complaint via the Revdex.com regarding LivingSocial because she is

requesting a refund for a purchase made on March 26, 2014 in the amount of $10 for

The Ultimate Bundle. **. [redacted] is requesting a refund because she did not receive her

product.

We have reviewed **. [redacted]’s request and

apologize for any inconvenience she has experienced with this deal. Our records

indicate that a refund was processed on May 1, 2014 for $10 back to the

original method of payment used to purchase the deal. In addition, **. [redacted]

was credited with 10 Deal Bucks to her LivingSocial account.

We hope that this resolves **. [redacted]s' issue.

Best Regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I paid for a product through this company which I can prove on my bank account but they say the item does not exist,Desired Settlement: I want my voucher that I paid 129.00 for on 04/07/2014

Business

Response:

On April 21, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 27, 2014. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a claimed transaction that had not been discovered in multiple interactions with LivingSocial personnel.

Review: I purchase a tablet via Living Social after receiving this product it worked for 3 week inwhich the product display screen blanked out, upon contacting Living Social I was given the sellers direct contact information & was left to handle the matter on my own behalf. Which I felt was poor customer service and very unprofessional because I didn't purchase the tablet directly from the merchant but through living social. I currently on my FOURTH replacement of this tablet from this company that living social has put me in contact with, I feel as though this tablet is an refurbish tablet & living social had fail to disclose this information which would made my decision to purchase this tablet differently.Desired Settlement: I would like a full refund for this merchandise because I have no desire in dealing with this company that living social has left me to deal with.

Business

Response:

On April 17, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 18, 2014. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she experienced technical issues with the 7" [redacted] Tablet she purchased for $77.04, on November 30, 2013. LivingSocial has reviewed the previous help requests from **. [redacted] and apologize for the functionality issues she has had with her product. We have come to the decision to grant a full refund to **. [redacted], in the amount of $77.04. Additionally, due to the situation, we have credited her account with 35 Deal Bucks to put toward future LivingSocial purchases.

Review: Hi Revdex.com Team,

I have bought a voucher for an activity. When I have wanted to use my my voucher, the company is informing me that they are full and they can't accept anymore people, but my voucher is still valid and is not expired.

The refund policy of Living social is : LivingSocial will always honor your request for a refund of any unredeemed voucher if the merchant goes out of business before the promotional period ends. But they refuse to refund.

My voucher ([redacted] ) is not expired and I want to use it. If I can't use it, they have to refund it but they don't want.

Thanks in advance for your support because it is impossible to contact them.

Have a good day.

Regards,

[redacted].Desired Settlement: If I can't have a refund, I want my voucher expiration extended until the company is able to provide the service bought.

Business

Response:

On March 19, 2013,

the Revdex.com received a complaint about LivingSocial from Samuel

Leclerc, Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

20, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased a voucher for a snowmobile rental from

[redacted] on November 20, 2012 for $125. He is requesting a refund because

the merchant does not have availability for the rest of the season.

[redacted]s voucher

states that it is, “Valid for redemption January 1 until March 31, 2013.

Reservations required and subject to availability and weather conditions.” [redacted] forwarded an email from the merchant less than two weeks before the

expiration of the voucher indicating that they were booked for the season. Availability

is often very limited and there may not be availability in the last few weeks

prior to expiration, as many customers may wait until the very end of the

promotional period to redeem. Although the merchant did not have availability

prior to expiration, [redacted] may still use the voucher for its paid value

toward services with the merchant. In [redacted], the province where the merchant

is located, paid value never expires. We encourage [redacted] to schedule with

the merchant for paid value when they have availability.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I have contacted the company in order to use my voucher in February (1 months and an half before the expiration) and they were already fully booked. I have been able to receive a mail from them proving this only after 1 month of complain (3 phone calls and 2 emails). Once I have received it, I have opened a claim to Living Social.

I don't want to use my voucher with this company at the excessive normal rate they propose. I want to use it at the price proposed (so 3h for 125$). They have accepted much more people than they could accept and that's their fault. If they don't want to accept my voucher for 3hours next season, they have to refund it.

Review: I purchased a "voucher" for a cleaning service. I contacted the merchant to redeemed the service (that I already paid for) BEFORE the expiration date of the voucher. The Merchant indicated that they over-booked and were not able to provide the service and that I should contact Living Social to resolve.

Living Social indicated that they include in the fine print that it's subject to availability and they can't help me.

So, at this point a paid $50 for a service I did not receive due to false advertisement.

As far as I'm concerned, there is an expiration date for a reason, and I think that is false advertisement and misleading, because it gives you the impression that you can redeem your voucher before it expires. Also, I don't think it's fair that if a merchant can't honor their offer, the customer has to lose money or be forced into purchasing at full price, since it is not the customer's fault as long as we contact the merchant prior the expiration date.

If there is no control over this issue, any merchant can offer vouchers through this site and make people buy them and, then, claim they are over-booked and not offer any special at all and force the customer to purchase at full price or lose the money.

Living Social's offers does not indicate that you are purchasing "the possibility" of getting a product or service at certain price if the Merchant wants to. Living Social offers deals with an expiration date and if for some reason the merchant can't comply, the customer should have FULL REFUND. It is funny that most vouchers have an expiration date for over a month, but Living Social's refund policy is for 7 days, which you will never know if the merchant is overbooked in the first 7 days of purchase.Desired Settlement: I would like a FULL REFUND and I would like Living Social to protect their customers against this type of scams.

Living Social should honor the expiration date of their vouchers or clearly indicate that you are not guaranteed to receive the goods or service purchased even if you contact the merchant prior to expiration date and that you have the risk of losing the full amount you paid.

I don't think that a vague sentence in the "fine print" indicating "subject to availability" clearly warns the customer the risk of losing money and that the deals is more like a gamble and that you get the service if you are lucky enough to contact the merchant before they over-book.

Business

Response:

On June 12, 2013, the Revdex.com received

a complaint about LivingSocial from [redacted], Revdex.com Case Number 9579766.

LivingSocial received the complaint on June 15, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased a voucher on January 16, 2013 for $49, had difficulty scheduling an appointment with the merchant before the voucher expired on May 23, 2013, and was then denied a refund for the voucher.

LivngSocial apologizes for the experience that [redacted] had with this deal. Vouchers are subject to the availability of the merchant, but we do understand the disappointment in being unable to schedule. As a courtesy, we have processed a refund in Deal Bucks, or LivingSocial credit, for the amount paid for the voucher. [redacted] now has a balance of 49 Deal Bucks on his LivingSocial account, and these Deal Bucks will be automatically applied to future purchases unless otherwise noted in the Fine Print.

We hope that this resolves [redacted]'s issue.

Best regards,

Review: On July 8 I signed a deal with Living Social that they would run a special with me from July 27- Aug 4. Although the marketing department wouldn't comply with any of my terms. Finally after multiple back and forth call backs from different departments a supervisor advised me those terms couldn't be met on Aug 8. The supervisor wouldn't give me anyone to speak with to cancel the contract and after I emailed the dept 6 days ago I contacted a different department who also couldn't help me.Desired Settlement: I would just like the contract to be canceled.

Business

Response:

Review: LivingSocial advertised a massage at [redacted]. It stated that it was good at any time, and expired on April 5, 2013. When I tried to make appointments several times, I was told there were none. I therefore contacted LivingSocial to say that I wanted a refund, as the vendor was not providing the service I had purchased. They refused to refund my money. I had repeated contact with them, in which they referred to the wrong voucher, refused to do anything, stalled, delayed, and generally showed ZERO concern for the customer.Desired Settlement: A refund of $42, the amount paid for the voucher.

Business

Response:

On April 17, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 17, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made for [redacted] on November 28, 2012 in the amount of $42.00. [redacted] would like a refund for this purchase due to his inability to schedule for a Saturday appointment prior to the expiration date.

Review: Purchase an auto tint for my vehicle. Several attempt to contact went unanswered. Finally contacted Living Social, they refused refund. I gace the company ANOTHER chance, they scheduled an appt for a wed, (have in writing) they called and cencelled after I told them I was taking a day out of work. They resscheduled for the next day at my work, thursday from 1-5 pm (again in writing) No call no show ! Contacted living social again, said they would speak to company. Been about a week, nothing. Numerous attempts on my vehalf to have this purchase fulfilled, to no avail!Desired Settlement: This is poor customer service, especially leaving someone hanging! I have the full contact saved thru email. Several were sent!

Business

Response:

Review: The merchant was not able to fulfill our requests for the voucher for Dry cleaners and [redacted]. Their customer service personnel was not helpful and we did not want to do business with them . We would like to get the refund back. I have contacted several times to Living Social and we got their automated messages thru email. No responseDesired Settlement: We would like our money back.

Business

Response:

On August 16th, the Revdex.com

received a complaint about LivingSocial from [redacted], Revdex.com Case Number

[redacted]. LivingSocial received the complaint on August 17th.

[redacted] sent a complaint via the Revdex.com regarding

LivingSocial because they were denied a refund for several of their vouchers.

The refund policy, which [redacted] agreed to upon purchasing,

states that refund may only be given within seven days of purchase or if the

business closes. The vouchers in question ([redacted] and [redacted]) both expired over a year ago. No refund will be given for these

vouchers.

We are sorry that we won’t be able to solve [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: On June 16th I purchased a Livingsocial.com Deal for $149 for 10 Hours [redacted] or [redacted]. I am a recent homeowner and require assistance hanging a large/heavy mirror, variety of pictures, installing new swings to a playset, power washing the playset and front steps, etc. When I called ###-###-#### I was told by the handyman (who is a sole proprietor) that it's only him and he was booked until March 2014 (8 months from now). The deal offer was good till December 2013. The deal indicates that you don't have to use all the hours at once and I inquired if he had 3 or 4 hours he could spare to do these few items around the house, but he indicated that Livingsocial oversold his services (254 of these certificates or 2,540 hours) and that he was fully booked. That he had asked them to remove the ad when he received such a high response but they wouldn't do it. When I contacted livingsocial for a refund or credit they informed me that the "Handyman" would honor the voucher past the expiration date, however, I will not need handyman services in 8 months (which is a highly unreasonable time-frame for a consumer to wait for services that are pre-paid).Desired Settlement: $149.00 Refund

Business

Response: