LivingSocial, Inc

Review: LivingSocial offered a deal fro [redacted] to clean and inspect a chimney within a 50 mile radius of their business for $75 (I used a coupon to reduce the price to $60). My address falls within this distance yet I was told by the [redacted] that I would need to pay an additional $25 because I am outside the service area. The fine print on the deal is misleading. In one sentence they say the service area is a 50 mile radius. In another, they say it is within [redacted], and [redacted] counties. Those sentences conflict. I live in [redacted] county. They also have a box that you can enter your zip code into and see if you are within the service area. I did so and was told that we are within their area with no mention of any additional fees. They also have a link with a list of zip codes in their service area which does include my zip code. I have contacted LivingSocial multiple times and they keep telling me that I must be within one of the counties listed. This is not how the fine print reads. The website is: https://www.livingsocial.com/deals/841810-chimney-inspection-and-cleaning?show_m...⇄ Settlement: I would like to not be charged an additional $25 fee and feel that if the merchant requires it, then LivingSocial should pay for it given that their website is inaccurate.

Business

Response:

On October 31, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on November

4, 2013. **. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because she purchased a deal for [redacted], under the impression she was within the

merchant’s 50 mile radius. When she contacted the merchant, the merchant

advised there would be $25 fee because she isn’t within the service area. **.

[redacted] doesn’t feel that she should be charged this fee.

Review: Hello,
I ordered a personalized cutting board through Living Social from a business called [redacted]sI placed the order with [redacted]s on September 18th It is now November 11th and I still have not received my orderI received a confirmation with an order number from [redacted]s and recently checked my order onlineIt said my order was "completed"I then received an email that my order had shipped on October 31st - 2-day priority shippingI checked the tracking number with USPS and found out that they had never received the product, only the shipping information was given to USPS[redacted]s does not answer their emails or phoneThere are hundreds of complaints against them, I found this out by checking their FB pageThey also have an "F" rating with the [redacted] Revdex.com
I contacted living social customer service early in November to try to get a resolution to this situation, but Living Social has not responded to meThis item was supposed to be a gift that I was to give on November 8thIt is now almost days since I placed the order so I don't foresee that I will ever receive it.Desired Settlement: At this point I just want a refund as I'm going to have to purchase this item from another vendor
Business
Response:
On November 13, 2014, the Revdex.com received a
complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]
LivingSocial received the complaint on November 13, [redacted] sent a
complaint via the Revdex.com regarding LivingSocial because she placed
an order with [redacted]s for a personalized wood cutting board and
has not received her order yet
LivingSocial apologizes for any frustration caused by this
matterAt this time, LivingSocial has processed a full refund of $back
to [redacted]'s original form of paymentA refund was processed due to the non-receipt
of the productThe refund should post to [redacted]'s account within three
to five business days
We hope that this resolves [redacted]'s issue
Best Regards,
Sarah
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's responseIf you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to meRegards, [redacted]

Review: I purschased a living social "deal" in December for [redacted] to come clean our homes air ducts. The company advised they were unavailable to schedule us until March. On March 25th, I called [redacted] as they were scheduled to come that day and I had not received a confirmation call. They advised they would be there between 9 and 11 am. I stayed home that day to await their arrival. By 2 pm, they had not arrived. I called MULTIPLE times and was unable to get through to the business. The automated system kept me on hold each time for over 10 minutes. I have not heard from the company again.

I contacted Living Social and was advised that they contacted [redacted] who claimed they did not come to our home because when they called, there was no answer. This is ABSOLUTELY FALSE as I stayed home all day and confirmed with the company myself that they were on their way. I have significant doubts regarding the validity of this company and after the service received thus far, do not chose to utilize them in any capacity. Living Social has advised that the company will allow me to reschedule and that is how this should be handled. I have sent them 3 emails requesting a refund and a call from a supervisor. These requests have not been met.Desired Settlement: Refund of $39.00 payed to Living Social.

Business

Response:

On April 9, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 14,

2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for air duct cleaning from Fresh

Air LLC on January 8, 2013 for $39. She is requesting a refund because the

merchant did not show up to the appointment on March 25, 2013.

LivingSocial

apologizes for [redacted]’s experience. Per LivingSocial’s terms

(livingsocial.com/terms), a refund may only be issued within seven days of

purchase of if the merchant has gone out of business. In this instance, the

merchant has said that they called prior to the appointment and nobody answered

the phone, so they did not come to the appointment. The merchant has stated

that they are happy to reschedule [redacted]. However, as a courtesy outside of

policy, the purchase has been refunded. It will appear on [redacted]’s bank

statement within 3-5 business days, depending on her banking institution.

We hope that this

resolves [redacted]'s issue.

Best regards,

Review: I paid for three lipglosses for $22.00 on living Social.com When I got them one was broken they said your lips would look shinny like glass and much fuller, it did not do any of that. I spoke to someone in the Living Socilal ask for a refund because I was unhappy and one of the lipglosses was broken, I did it with in the two week dead line,they said they could not or would not give me a refund at all the would give a ten dollar credit towardas my next Purchase with them. I told them once again how unhappy I was I would not be making a purchase with them again, they said sorry but they would not give me a full refund. I hope the Revdex.com with help me get my money back I have been out of work over three years and dont have money to give away. Thank you so much for your time and help. Sincerely [redacted]Desired Settlement: And ten extra dollars for being Misled and lied to.

Business

Response:

On April 23, 20123, the Revdex.com received a

complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on April 25, 2013. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because

on March 18, 2013 [redacted] ordered a voucher from LivingSocial for three lip

glosses with built-in light and mirror for $22.00. [redacted] is requesting a refund due to one of

the three lip glosses being broken upon arrival.

LivingSocial referred [redacted] to [redacted] to request

a return for the defective product.

[redacted] did not authorize a refund for [redacted]’s

purchase. [redacted]’s request was outside

of LivingSocial’s refund policy but LivingSocial has given [redacted] a $10

LivingSocial credit.

We hope that this resolves [redacted]’s issue.

Best regards,

Review: I purchased a coupon from Living Social on 4/10/13 for a company to come and clean 10 air vents in our house for $49. The company was booked out for two weeks. When they arrived today, 4/24/13, the service man told us that we would need an additional $130 worth of services in order for the vent cleaning to be guaranteed and effective. In the original ad for this coupon, no where in the fine print or original description did it state that the service would need to be accompanied by additional, costlier services in order to be effective. No one in their right mind would buy a $49 coupon for a service if they knew they would need to spend almost an additional three times that amount in order for the original service to work. This is misleading and false advertising. Living Social refuses to refund my purchase or give me a credit of any sort. They told me my only option is to donate my coupon to someone. This is absolutely absurd and poor business practices. Now our only options are to eat the $49 or to pay an extra $130 to make the service "guaranteed and effective."Desired Settlement: I understand that their refund policy states that refunds must be request within 7 days of purchase. Although I do not think this is fair since the merchant was booked out for 14 days and we would've had no way of knowing there would be a problem until then, I would be satisfied with a Living Social credit of some sort. The merchant told me that they don't get paid until the service is finished, so if we do not use the coupon, Living Social gets to pocket our $49. I think a merchandise credit of some sort to us would be a fair outcome.

Business

Response:

On April 24,2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 25. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because her refund request for a deal with [redacted] was denied.

Since submitting her complaint to the Revdex.com, [redacted] successfully disputed the charge in question with her banking institution.

We hope that this resolves [redacted]’s issue.

Best regards,

Review: I purchased a voucher from Living Social on March 22 for a [redacted] Spring Lawn maintenance package in the amount of $39. A close friend also purchased the same voucher with a day or 2. Communication has been sparse from the vendor until the last contact from them on April 13. They have not responded to any contact from that point. Service has not been provided and Living Social has refused refund of my purchase on multiple occasions. The friend that purchased same voucher has received refund from living social. They are not consistently applying their policy nor providing any assistance in obtaining service from vendor.

Last email sent to vendor:

"We purchased this voucher on March 22 with the expectation that we would be able to use it within a week or two. The initial communication was terrible and it has now been over a month since we originally requested service. As per your instruction on April 13, I have marked off our sprinkler heads and left the $$ under the mat for 2 weeks now. The voucher has since been rained on and the markers have been removed due to my husband mowing. We are behind on our scheduled maintenance. We would have had lime on our lawn twice already.

I am very disappointed in both the communication and the lack of service received to date. Please advise what date you will be servicing our home so that I can ensure the proper markings for our sprinkler are in place at that time.

If I have received no response from you by end of day Tuesday April 30, 2013, I will officially be requesting a refund from Living Social."

I requested refund from Living Social on May 1. To which I have received a canned response that refund is not possible. I have subsequently emailed and called them. Both attempts have resulted in the same canned response.Desired Settlement: I would like Living Social to refund my purchase of $39.00 CDN.

Business

Response:

On May 14, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 19, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made on March 22, 2013 in the amount of $39 for [redacted].

Review: I purchased a voucher or maid service through Living Social. The vendor, [redacted], did not show up for the assigned appointment nor did they provide notice they wouldn't be showing up. They also did not respond to the three calls I placed. See my Revdex.com complaint on [redacted].

I then contacted Living Social asking for a refund. Living Social responded that they contacted the vendor and that the vendor was "willing" to complete the service. I replied that the vendor still had not contacted me after two weeks and that at this point I did not want a cleaning, simply a refund. Living Social denied the refund.Desired Settlement: A refund to my credit card is my request. I would accept an in-house credit from Living Social if not.

Joel

Business

Response:

On June 2, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on June 4, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because the merchant did not show up for the scheduled appointment and therefor [redacted] was looking to receive a refund.

Review: I purchased this two deals from Living Social, one was for Painting from [redacted] company located in [redacted] and other one was organizing garage service from [redacted]. I tried to contact them for several months leaving many voice mails, also sent E-mails for schedule an appointment for services that I purchased from Living social. So I had enough with trying to contact with these company and never heard a ring or reply, I decided to contact Living Social a month and explained them and all I got was "How to redeem the Voucher" with company's E-mail address. Ok, So I sent them another E-mail and waited. NEVER REPLY OR ANSWERING A PHONE CALL. I contacted the Living social help desk again for this company asking for refund because I can not reach the company and unable to use the voucher due to the lack of service from providers.

This time, the Living social gives me a different number to contact and also saying CAN NOT REFUND BECAUSE ITS OUT OF REFUND POLICY. I called the number the living social provided and left a message AGAIN. NEVER! I sent ANOTHER email to the Living Social and all I got was REFUND POLICY.

DO I NOT DESERVE THE REFUND? these companies are never answering calls or email from people who purchased the voucher from Living social. HOW CAN I USE THE VOUCHER IF THE COMPANY DOES NOT ANSWER THE PHONE OR EMAIL?! DON'T JUST TAKE MONEY UPFRONT AND DO NOT CARE ABOUT THE COMPANY WHO ARE SUPPOSED TO PROVIDE THE SERVICE THE LIVING SOCIAL ADVERTISED. THIS IS TOTAL BS.Desired Settlement: REFUND

Business

Response:

On June 14, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on June 15, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased two vouchers, both on March 5, 2013, for $69 and $79. [redacted] has reported trouble contacting each merchant and is therefore requesting a refund for each voucher.

Review: I made a purchase on this deal site on 5/18/13. I purchased the customized dream heels. I ordered the heels in heel height 3 inches. Once I received the shoes I realized that the heels were not 3 inches. I immediately contacted the company requesting the correct shoes be sent to me. or a refund. The company told me that I would have to contact livingsocial for a refund. I then contacted livingsocial and they told me that there was nothing they could do and they were unable to extend me a credit card refund or Deal Bucks credit because my request is outside of their refund policy wish is 5 days. I explained to them that I didnt get my merchandise until after five days so it was impossible for me to request a refund without having my merchandise first and not knowing it would not be what I ordered.Desired Settlement: I would like a refund for this item since it is not what I ordered.

Business

Response:

On June 25, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on July 2, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased a voucher on May 18, 2013 for $45 and feels that the product she received is not what she ordered.

Review: Purchased three 2 hour cleaning sessions, One was redemmed. Trying to book the next session and for 1 month + have not answered my email or phone call

The voucher was purchased through a living social site. March 13,2013. It was Three 2-hour cleaning sessions. On April 21, 2013 I had redeemed a session along with some extra services and I paid the difference. I still have 2 sessions remaining. The first email began July 31,2013 and have not had a response back since then, I have sent upwards to 3 to 30 emails a day, and called everyday sometimes 2-3 times a day asking for response. Now August 27th have called to ask for a refund on the 2 remaining sessions. I dont trust them in my home.

The email is [redacted], people dealt with are [redacted] and [redacted]. I paid by [redacted].Desired Settlement: I would like a refund of 76.68.

Business

Response:

Review: I purchased a driving experience online from Living Social last year to be used in August 2013. I received a notice from Racebox/Living Social that the sessions was cancelled because they didn't receive cars through customs. The email stated that you would need to log back on to system to arrange a new time to drive in September. I had already taken a day off work to go do the activity which was a big inconvenience as it was only days before the date. I then tried to reschedule as instructed to find that only one date was available and it was for a day that I would not be in town and had planned that trip for a while. I contacted Living Social and was directed to the person who handles the refunds. I have tried to get ahold as instructed to have this refund process to no avail. I can provided emails to support the above issues.Desired Settlement: I paid $159 and would like a full refund.

Business

Response:

On October 14, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on October 20, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she wants a refund for her racing voucher.

We're sorry for any difficulties **. [redacted] experienced while trying to redeem her voucher. We've refunded $159 to her credit card. Depending on her financial institution, it will be posted to her account within three to five business days.

We hope that this resolves **. [redacted]'s issue.

Best regards,

Review: I have purchased a livingsocial deal for three months training at [redacted], the voucher number is [redacted]. I was able to go and redeem the voucher, however, nothing on the voucher says in order to redeem the service I would have to purchase an jujitsu outfit which is around $120 t0 $150 in order to take fighting classes at the [redacted]. THAT WAS NEVER PART OF THE DEAL, NEVER MENTIONED IN THE LIVINGSOCIAL VOUCHER. the livingsocial voucher is already $99.

I showed up at the place, once I found out I have to pay additional $120-150 (different types of jujitsu outfits offered) in order to redeem this voucher fully, I feel the advertisement failed to disclose all conditional required to take advantage of the voucher, and therefore feel cheated. If I had known about the additional fee or the fact a jujitsu outfit is must in order to learn skills at this fight academy, I would not have purchased the deal therefore I want my money back for FALSE ADVERTISEMENT.Desired Settlement: please refund me my money. I prefer credit card refund but I will settle for livingsocial credit. Please in the future, disclose all the conditions required to take advantage of the voucher, otherwise it will leave a bad taste in customers' mouths.

Business

Response:

On October 24, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on October 25, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she is requesting a refund for a purchase made on May 4, 2013 in the amount of $99 for [redacted].

Review: I placed a order with livingsocial in october, was told the order will take six weeks. In decemeber I de ided to give them a call after not receiving the product, just to be told that I was not charged for shipping and will have to be mailed a form to fill out and they will send the product. after two months why couldn't they inform me of a seperate fee to pay to ship the product. it was not in the contract of a different fee to be paid. I just asked them to give me a refund of the amount of the product and they refused because it was not after seven days of purchase which I feel was not my fault for the falsified information given to me.

Business

Response:

On December 9, 2013, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com

Case Number [redacted].

LivingSocial received the complaint

on December 10, 2013. **. [redacted] sent a complaint via the RevDex.com regarding LivingSocial because of unanticipated shipping charges she was

notified of when she attempted to redeem the voucher she purchased

on October 25, 2013 in the amount of $9. **. [redacted] is requesting a full refund.

LivingSocial apologizes for the

experience that **. [redacted] had with this deal. Our records indicate the

shipping charges were included in the ‘Fine Print’ of the deal. The ‘Fine Print’ is something that is included on all of our deals, and was visible prior to **. [redacted]'s purchase. Despite **. [redacted]’s request being outside of policy, as a courtesy, LivingSocial has refunded **.

[redacted] in the form of 9 LivingSocial Deal Bucks, a cash value credit that will

automatically apply to future LivingSocial purchases. No further compensation

may be issued at this time.

We hope that this resolves **.

[redacted]’s issue.

Best regards

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I choose to do no further business with livingsocial. Any other company adds shipping charges and like I said know where on the website did it say anything about paying an extra seperate fee for shipping. So I would just like to have my amount charged back to my card because again I refuse to order or use there service again, in no shape, form, or fashion will I do business with them.

Regards,

Business

Response:

On December 9, 2013, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the

rejection of our December 10, 2013 response on December 11, 2013. **. [redacted]

rejected LivingSocial’s response via the Revdex.com because she is

requesting a credit card refund for her voucher.

We have reviewed **. [redacted]’s request and apologize for any inconvenience she has experience with this deal. **. [redacted] purchased our deal on October 25, 2013 and originally requested a refund for her voucher on December 9, 2013. This refund request came outside of our seven day refund policy. However, as a courtesy we have extended a Deal Bucks refund to **. [redacted] because she is a valued consumer. The ‘Fine Print’ of this voucher listed the shipping charge, and was available on the deal page prior to when **. [redacted] purchased her deal. Because **. [redacted]’s refund request came outside of our seven day window, no further compensation will be made at this time.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Review: On Sept. 19, 2013 I bought 4 vouchers from Living Social for a evening cruise of the Potomac with [redacted]) for a sum of $56.00. The instruction was to book the tour via email. I emailed [redacted] three times to book the tour for Nov. 7. There was no response. When [redacted] finally responded (they apologized and said the person in charge of reviewing emails was gone); my visitors have left and I have no need to go on a boat tour. I asked for refund from Living Social and they said they can not refund me but will give me $56.00 credit that I can use with any other Living social promotion. On January 7, 2014 I proceeded to buy 4 vouchers for a total sum of $56.00 for [redacted]. On Jan. 8, I went to [redacted] (**) to use the 4 vouchers. ** said I can only use one voucher at a time per visit, and only one visit a day. This fine print message was not included in the voucher but in a separate page which I did not see. The voucher dis not state there was a second page. It means I have to go to the [redacted] place 4 times. This place is 40 minutes from me and I do not drive, but have to ask someone to drive. This is not acceptable to me.Desired Settlement: I get refunded $56.00.

Business

Response:

On January 9, 2014, the Revdex.com

received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on January

11, 2014. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she wishes to have a refund back to her credit card for

her purchase that she made for [redacted].

We’re sorry for any

inconvenience that **. [redacted] has encountered with her purchase. We understand

that **. [redacted] is requesting a refund for her purchase back to her credit card

as she was not aware that she could not use all four of her vouchers during the

same visit. Within the Fine Print section of the deal, it does state that there

is a limit of one voucher per customer per visit to [redacted]. This

information is provided on the deal page prior to making the purchase and is

also listed on the physical voucher after the purchase has been completed. **.

[redacted]’s purchase for [redacted] was made fully by using the Deal Bucks

that she had within her LivingSocial account and there was no amount charged to

her credit card for this purchase. **. [redacted] accepted these Deal Bucks into her

LivingSocial account on January 6, 2014. As **. [redacted] has requested a refund for

her purchase, we have processed her refund in full in the form in which it was

purchased which is Deal Bucks back into her LivingSocial account. As she was

not charged to her credit card for this purchase, we are not able to process a

refund back to her credit card. **. [redacted] will see that she has 56 Deal Bucks

available in her LivingSocial account that do not expire.

We hope that this

resolves **. [redacted]’s issue.

Best regards,

Review: I bought a living social deal for a five piece power pack, I have not been sent the item and I have contacted livingsocial.com as well as [redacted] with out a resolution or my items being resent.Desired Settlement: I would like a refund of the $17.00 made.

Business

Response:

On March 2, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on

March 5, 2013. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because she purchased a voucher for a five-piece Apple

power pack from [redacted] on July 12, 2012 for $17. She is requesting a

refund because the item never arrived and she has not been able to contact the

merchant about what happened.

LivingSocial

apologizes for [redacted]’s experience. We’d like to refund her purchase,

however, [redacted] removed her credit card from her LivingSocial account. We

request that she add a card and let us know when this is done so that we can

issue the refund.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I have entered in my credit card information for the refund.

Regards,

Review: I made a livingsocial purchase back to Nov 28, 2011. The item I purchased is $80 credits to spend at [redacted] (I paid $40 for the credit). I was informed that the promotion value would expire on 12/31/2011, but I would still able to use the money I paid ($40) at any time.

I didn't get a chance to use the credit and it expired. It is totally fine with me, as clearly stated in the purchase terms. However, later on I tried to use the amount I paid at [redacted] and got an error message. I contacted [redacted] and was told that because I purchased the credit through livingsocial, I had to contact livingsocial. I then contacted livingsocial customer service. After a long wait (I had to send my request twice) and they emailed me that I must contact the merchant ([redacted]) to discuss the issue. Now I am very confused.

Thank you very much.

Business

Response:

On March 4, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted] Revdex.com

Case Number [redacted]. LivingSocial received the complaint on March 5,

2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for [redacted] on November 28, 2011

for $40. She is requesting a refund because she was not able to use it prior to

expiration and the merchant has not accepted the voucher since.

If a voucher is not

used prior to expiration, it can still be used for its paid value toward

services with the merchant. However, because [redacted] did not honor the paid

value when [redacted] attempted to redeem the voucher, LivingSocial has refunded it

in Deal Bucks as a credit to her LivingSocial account. She may use this credit

towards future purchases.

We hope that this

resolves [redacted]s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a Big Boss Juicer from the Living Social website. When I received the Juicer, it looked to be used and it was broken. After several attempts of phone calls and emails asking for a replacement, I received an email from a representative of the Company who makes the Juicer that I would receive a replacement. I still have not received the product. After several emails to find out when the replacement was going to be sent, I received no response. Finally, I made a request for a refund, and I received a response from the representative of the Company who makes the Juicer to which she was replying to my email to Living Social and to the representative stating just to send me a refund. As of this date I still have not received a refund for the JuicerDesired Settlement: After all of this time and many emails and phone calls I just want my money back

Business

Response:

On April 12, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint

on April 14, 2013. [redacted] sent a complaint via the RevDex.com regarding LivingSocial because he purchased a voucher for a Big Boss

Juicer from [redacted] on January 10, 2013 for $59. He is requesting a refund

because the item arrived damaged and he has not been able to contact the

merchant to return the item.

LivingSocial

apologizes for [redacted]’s experience. Per LivingSocial’s terms

(livingoscial.com/terms), a refund may only be issued within seven days of

purchase or if the merchant has gone out of business. In addition, [redacted]’s

website specifies that the item is final sale and cannot be refunded after the

voucher is redeemed. [redacted]’s request is outside of the refund policy.

While we are sorry that the item did not meet [redacted]’s expectations, he

was still outside of the refund policy and resorted to threats against

LivingSocial. As a courtesy outside of policy, LivingSocial will refund the

purchase but [redacted] needs to add a card to his account. Once he does

that, we ask that he let us know via help.livingsocial.com and a refund will be

processed.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Just want to clarify that I tried to get a hold of Living Social within the 7 day policy, and that is why I filed a complaint. They were not responding to my phone calls or email, and when they did respond, it was after the 7 day policy.

Regards,

Review: Purchased a LivingSocial Deal as a gift for my sons on 12/31/2012. My sons have yet to receive the deal, which was expected to be received within 5-10 business days. I have made several documented attempts to communicate with customer service(Your LivingSocial Help Request #[redacted]) to have the issue resolved. At no point was I even offered a refund though I have requested it. Within the last month I have communicated with customer service on two additional occasions and have yet receive a response. I have never ever experienced such inappropriate business practice.Desired Settlement: I would like a refund of the full amount and not a partial credit or LivingSocial "Deal Bucks" in my account as the company proposed. I will no longer conduct business with this company.

Business

Response:

On April 18, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted]

[redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April

21, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for a recording studio session

from [redacted] on December 31, 2012 for $79. She is

requesting a refund because during purchase, she selected the option to have

her voucher sent in a Deluxe Gift Envelope for an additional $2.99 and the

voucher never arrived.

LivingSocial

apologizes for [redacted]’s negative experience. Due to an error, there was not

a charge for the gift envelope, and it may not have been sent. We offered to

send her a standard voucher, but [redacted] did not want the voucher in that

form. We are willing to refund her purchase, however, the card on her account

is in our old credit card processor. We request that she add a new card to her

account (and not simply edit the existing information). Once that is done, she

may contact us at help.livingsocial.com to let us know, and we will be able to

process the refund.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

Good morning,

Thank you kindly for such a quick response to my complaint. I have miraculously received not one but two responses from LivingSocial as a result of this inquiry, which I am thankful for.

For the record, regarding this statement - "We offered to

send her a standard voucher, but [redacted] did not want the voucher in that

form." True - I was not pleased to receive/give the "Gift" in the voucher form. The problem was that because the purchase originated as a "Gift", the voucher could not be printed. Not only did I inform LivingSocial of the issue, I also sent them screen shots to illustrate that I could not print. This part of the issue was never recognized or responded to.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: My sister, 2 friends, and I all purchased a voucher for 21$ for speed dating. We went to go redeem the voucher, and there are no spots left for girls (all 4 of us are girls). All four of us contacted LivingSocial to ask to be refunded in "dealbucks"... which can be used at cash value on their site for a future purchase.

My 2 friends and my sister were refunded 21 dealbucks after sending the email (my sister sent her email after I did, and I actually authored it for her because she was busy, and she just sent it in through her email).

However, for some reason, the company has denied my request to be refunded in the same manner after approximately 3 email exchanges. I even sent them the incident numbers for my friend's refunds, and gave them my friends names and emails to contact for verification

They stated that I am outside the 7day window, and copies of their refund policy, and that I could use the voucher for its 21$ value, and just pay the difference in cost to the speed dating company. However, the only reason for my purchase was the lowered cost, and I do not feel it is appropriate for me to have to pay additional money because the speed dating company made a mistake, and did not offer enough "slots" for women. In addition, the other three in my party have received refunds for the SAME item, for the SAME reason.

They just sent me an email stating "sorry your help issue wasn't resolved". I respectfully request that I be treated in the same manner as the others of my group. All 3 received refunds in dealbucks. One of them even sent an email AFTER mine requesting the refund.

I feel very frustrated and angry that this issue has taken so long, and has not been rectified. I just don't understand how they can give 3 out of 4 people a refund for the same issue.Desired Settlement: I would like a refund to my credit card for the purchase, OR in dealbucks as my friends and sister received.

Business

Response:

On April 18, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April

21, 2013. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because she purchased a voucher for a speed dating event

from SpeedLA Dating on February 15, 2013 for $21. She is requesting a refund

because when she tried to redeem, there were no spots left for females.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be issued within seven days

of purchase or if the merchant has gone out of business. [redacted]’s request

is outside of the refund policy. The fact that her friends were given a refund

as a courtesy does not entitle [redacted] to a refund, as she remains outside

of the refund policy. Reservations are subject to the availability of the

merchant and oftentimes the availability is more limited towards the end of the

promotional period when customers attempt to redeem the vouchers at the last

minute. As a one-time courtesy outside of policy, the purchase has been

refunded in Deal Bucks as a credit to [redacted]’s LivingSocial account.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Also, the company has since refunded my money as

Review: On 10/23/12, I purchased a 90-Minute Driving Experience voucher for [redacted] as a birthday gift for my boyfriend that cost $175. His birthday wasn't until March, but the offer was valid until 6/30/13. In early March, I booked a timeslot with the company, but the day before the event, I learned from the vendor that you have to drive manual transmission in order to drive their cars. My boyfriend does not know how to drive a manual transmission. This condition was not disclosed anywhere in the offer when I purchased it. I did not request a refund at the time because I got very busy due to an illness in the family.

Earlier this week, I received and email from Living Social reminding me that my voucher was due to expire on 6/30/13. I submitted a request for a refund through their website, letting them know that I was unable to redeem the voucher because it was never communicated at the time of purchase that the recipient must drive a manual transmission. Below is our email correspondence:

Subject: Your LivingSocial Help Request #[redacted]

Hi [redacted],

We're sorry your deal for [redacted] didn't work out for you, and we understand you'd like your voucher to be refunded. Unfortunately we are unable to extend you a credit card refund or Deal Bucks credit because your request is outside of our refund policy. You may reach out to the merchant by calling [redacted], to see what options are available for consumer's who are not able drive a manual vehicle. We do, however, have two options for you to choose from:

You can make someone's day by gifting your voucher to a friend. To learn more about gifting, check out this article: How do I give a deal as a gift?

If you're not able to use your voucher prior to the expiration date, we've got you covered. For many of our deals, you can still use your voucher for the paid amount beyond the promotional value expiration date. To find out more about using your voucher for its paid value of $175, take a quick peek at this article: What happens if my deal is expired?

------------------------------------------------------

Hi [redacted],

Thank you for pointing out these options, but I've already reached out to the vendor. There are currently no options for somebody who does not drive stick. This was never mentioned anywhere in the deal and I think that it is incredibly unfair that I am being penalized for this because I did attempt to redeem this coupon before its expiration date. I spent this money for my boyfriend for a birthday gift, and he is the only person who I would spend this much money on.

Who can I escalate this to?

Sincerely,

--------------------------------------------------

Hi [redacted],

We're sorry your deal for [redacted] didn't work out for you, and we understand you'd like your voucher to be refunded. Unfortunately we are unable to extend you a credit card refund or Deal Bucks credit because your request is outside of our refund policy. We do, however, have two options for you to choose from:

You can make someone's day by gifting your voucher to a friend. To learn more about gifting, check out this article: How do I give a deal as a gift?

If you're not able to use your voucher prior to the expiration date, we've got you covered. For many of our deals, you can still use your voucher for the paid amount beyond the promotional value expiration date. To find out more about using your voucher for its paid value of $175, take a quick peek at this article: What happens if my deal is expired?

You can also get more information on our refund policy here: Can I get a refund?

If you still have questions, please reply to this email. We're happy to help.

Thanks for LivingSocial!

-----------------------------------------

My question hasn't been answered. Who can I escalate this to? I'm a repeat customer and I have always had a great experience with Living Social up until now.

Also, the restrictions of the deal were never clear so this should void your refund policy.

Sincerely,

-----------------------------------

It's been 36 hours and I still haven't received a response.Desired Settlement: $175 refund to my credit card

Business

Response:

On June 6, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on June 15, 2013. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because she

was requesting a refund for her [redacted] voucher.

A refund was processed to [redacted]’s account on June 7, 2013.

We hope that this resolves [redacted]'s issue.

Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,