LivingSocial, Inc

Review: I bought a voucher for a $39 eye exam that read "Pay $39 for an eye exam and $175 to spend toward prescription eyewear, including both frames and lenses for regular glasses or sunglasses (a $254 value)" . I had been experiencing headaches and thought possibly my eye sight was a factor. I don't currently wear glasses, and don't have insurance that covers optical so a $39 exam was well worth exploring my options. I followed the instructions and made the appointment to have my eyes checked. The doctor advised I might be suffering from increased stress due to my upcoming wedding but that I had 20/20 vision and didn't need glasses. When I went to leave, the front staff advised that I owed $40 additional. When I asked why, they advised that the $175 "to spend towards eye wear" must be redeemed or I would be charged in full for the exam. I asked them to point out on the voucher where that was mentioned and of course they couldn't. They advised it was listed in the details when I bought the voucher but it wasn't there either. They charged my card an additional $40, which meant that I had paid a full exam fee of $79. I shared this with living social who actually pretended to be concerned and advised they had several similar complaints on this particular vendor and gave me a reference number (#[redacted]) as it was investigated. Of course no one ever followed up and when I called again the gentleman on the phone said I needed to speak to the exact person I spoke to when I originally filed the complaint, as she was the only one that could help me and she was busy at the moment, but would be sure to follow up on email. When they finally followed up, [redacted]- the only representative that could help me, and not the original person I spoke to, advised that when the vendor was contacted, she was informed that the $175 needed to be redeemed in store or a full charge would ensure and they "apologized for the confusion". Really? They backed the vendor changing the terms of the voucher? I demanded a refund and they advised it would outside of the grace period for a refund? How about the fact that the voucher is not what was promised and sold? The fine print mentioned nothing about the $175 having to be redeemed in store to utilize the coupon. It also did not mention that further charges would ensure.Desired Settlement: I want the card that was used to purchase the product refunded the full amount of $39. I do not want the offered $10 in deal bucks as I will never use this vendor again

Business

Response:

On March 8, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint

on March 10, 2013. [redacted] sent a complaint via the RevDex.com regarding LivingSocial because she purchased a voucher for an eye exam

and prescription eyewear from [redacted] on November 6, 2012 for $39. She

is requesting a refund because she had good eyesight and didn’t need the

eyewear, and the merchant wanted to charge her $40 more for the full amount of

the eye exam.

LivingSocial

apologizes for [redacted]’s experience and her purchase has been refunded.

It may take 3-5 business days to appear on her bank statement, depending on her

banking institution. The feedback has been passed along to the proper

department.

We hope that this

resolves [redacted]'s issue.

Best regards,

Review: Company hid overinflated price of shipping and Handling actual cost of these was worth more than the actual "fancy Redneck" glasses.Desired Settlement: I just want a credit on my account, I dont want the product I dont want it shipped for free. I do not want the product and for a simple credit on my account helps no one. So far all I have received is automated responses.

Business

Response:

On March 21, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

24, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased a voucher for a pair of Little Lulu glasses

from [redacted] on December 3, 2012 using 14 Deal Bucks of LivingSocial

credit. He is requesting a refund because he states that the shipping charges

were hidden.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be issued within seven days

of purchase or if the merchant has gone out of business. [redacted]’s request

is outside of the refund policy. While we apologize that [redacted] did not see

the specification that shipping was not included, that information was

available. LivingSocial listed that information in the fine print on the deal

page prior to purchase, as well as on the voucher itself that [redacted] would

need to view in order to redeem. LivingSocial provided contact information for

the merchant as well, where [redacted] could have contacted to inquire about

shipping rates and requested a refund within the stated policy. We are unable

to refund the purchase and we encourage [redacted] to follow the instructions

on the voucher to redeem with the merchant. As an alternative, he may gift the

voucher to someone else.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: first the terms where hidden on the shipping. Also it is Living Social false advertising saying the product sold for $28 and I was buying for 1/2 off at $14. If you look on the website it is only $14 which means I received no discount at all. This is unfair and deceptive business practives to raise the price double to sell it for 1/2 off. IN fact not an attorney but I would think it would be illegal.

Regards,

Business

Response:

On March 21, 2013, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com

Case Number [redacted]. LivingSocial received the rejection of our March 26, 2013

response on March 27, 2013. [redacted] rejected LivingSocial’s response via the

Revdex.com because he maintains that the shipping terms were hidden

and also that the deal is not an actual discount.

As was previously explained, LivingSocial specified that shipping was not

included in multiple places. It was made available on the deal page in the fine

print prior to [redacted] making the purchase, and it was on the voucher

itself. We’re sorry if [redacted] did not see that specification, however, it

was there in two different places.

We apologize for the confusion

over the deal pricing. The voucher [redacted] purchased was for a pair of

Little Lulu glasses for $14. On the merchant’s website, one glass is $14. [redacted] would receive two glasses by purchasing the deal, meaning he is getting ½

off as was advertised. We are unable to refund [redacted]’s purchase.

We hope that this resolves [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: This still does not address the fact that the shipping was not included. Myself or my wife under a different account have purchased several deals, we have never had an issue with shipping or anything obviously this was hidden. I am sure I am going to get the standard generic write back as Living Social has really gone down hill, basically all national deals no local deals anymore and they just make it a hasssle like this. So when I get this generic response back Revdex.com please DO NOT PUT THIS AS A RESOLVED issue as it will not be.

Regards,

Review: I ordered a Living Social voucher for a culinary class that was advertised as available Monday - Thursday. When I went to make the reservation, it was only available Monday and Wednesday.Desired Settlement: Let me use the credit for a differnt Living Social

Business

Response:

On April 11, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted] LivingSocial received the complaint on April

14, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for an introductory cooking class

from i[redacted] on September 25, 2012 for $34. She

is requesting a refund because the fine print states that classes are offered

Sunday thru Thursday but the merchant only had Monday and Wednesday

availability.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be processed within seven

days of purchase or if the merchant has gone out of business. [redacted]’s

request is outside of the refund policy. [redacted] contacted LivingSocial and

the merchant towards the very end of the promotional period when the availability

is more limited, as many customers attempt to redeem at the last minute. As a

courtesy outside of policy, the purchase has been refunded in Deal Bucks as a

credit to [redacted]’s LivingSocial account. She may use this credit toward

future purchases on LivingSocial.

We hope that this

resolves [redacted]'s issue.

Best regards,

Review: I bought a voucher on Living Social on April 24, 2012 for a deal titled "[redacted]." The stated expiration date on the voucher itself, which I still have a copy of, states June 30, 2012. During late May of 2012, I called the business and attempted to make a reservation for a date before the 6/30/12 expiration. Upon speaking to the representative at [redacted], I was told that the last date of their season was May 27. After double checking my [redacted] voucher, I sifted through the fine print once more and saw that it was only valid until May 27 despite the June 30 expiration date. Then, I contacted Living Social representatives to receive "store credit" as the voucher had expired prior to the stated expiration date. There were two conflicting dates that are approximately one month apart (5/27 and 6/30). Having two conflicting dates is not only misleading but dishonest business as many reasonable consumers will refer to the expiration date to check when the voucher EXPIRES.

I was denied store credit by Living Social representatives via e-mail as they denied having presented two conflicting dates and stated that I should have referred to the 5/27 date because "that's when it expires." I then contacted the representative once more to say that it is unreasonable to deny a refund-to-store-credit request on an issue where my request was still made prior to the expiration date of 6/30/12 (my request was made late May of 2012). The representative stopped replying to my e-mails and I have not heard from them since.

The practice of misleading consumers by artfully placing an earlier date in the midst of a large paragraph describing the details of the activities that are included in the voucher is an extremely dishonest business. Having two conflict dates is not only misleading but it will undoubtedly cause problems as many, including myself, refer to the expiration date when looking to see when the voucher expires (naturally). If the expiration date was 5/27, Living Social should have stated so.Desired Settlement: I would like full refund for the voucher purchase on April 24, 2012 titled "[redacted].

Business

Response:

On April 16, 2013,

the Revdex.com received a complaint about LivingSocial from Anny

Yang, Revdex.com Case Number [redacted]. LivingSocial received the complaint on April

17, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for tickets to “Murder at the

Conga Club” from [redacted] on April 24, 2012 for $49. She is

requesting a refund because she was unable to use the voucher and because the

expiration date differed from the final event date.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be issued within seven days

of purchase or if the merchant has gone out of business. [redacted]’s request is

far outside of the refund policy, and this is an issue that occurred almost a

year ago. The voucher was valid for 6:30 shows on Fridays and Sundays from

April 29, 2012 to May 27, 2012. That information was made available to [redacted]

on the deal description prior to making the purchase. It was in the fine print

of the deal prior to purchase. And it was on the voucher itself after [redacted]

made the purchase. While we apologize that [redacted] overlooked the information,

LivingSocial made the available dates available for her in several different

places. In addition, when [redacted] contacted the merchant originally to make a

reservation, they were willing to make an exception for her and schedule her

for June 24, 2012. [redacted] did not accept this courtesy from the merchant. Now

that the voucher is expired, [redacted] may use it for its paid value with the

merchant.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: After their recent password - customer information leak, I am totally worried about my information with Living Social. I want to close my account, and I want refund on my unused vouchers + deal bucks. It is so disappointing for them not to protect their customers' privacy.Desired Settlement: I want refund on my unused vouchers and deal bucks.

Business

Response:

On April 27, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April

27, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he would like a refund for his unused vouchers and his

Deal Bucks due to a recent cyber-attack on LivingSocial.

LivingSocial

apologizes and understands [redacted]’s concerns. His password has been expired

and we requested that he create a new one. The database that stores customer

credit card information was not affected or accessed. We do not believe that

any customer accounts have been compromised due to this incident. It is

difficult to decode a password that has gone through the hashing and salting

process, and we have not received any abnormal reports of accounts with

unauthorized charges or activity. We are enhancing our monitoring of accounts

for any unusual activity on an ongoing basis. Out of an abundance of caution,

we requested that customers create new passwords.

[redacted]’s account

has been submitted for disabling, however, LivingSocial is not able to refund

his vouchers because his request is outside of the refund policy. Per

LivingSocial’s terms (livingsocial.com/terms), a refund may only be issued

within seven days of purchase or if the merchant has gone out of business. [redacted]’s purchases were not impacted by the incident, and we encourage him to use

them and enjoy.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

They may have a 7-day refund policy under normal circumstances, but this is an extraordinary situation.

Review: I bought a $225.00 dollar wine tour package through living social and the business went out of business before I could collect on the package. Living Social will not refund my money. They are giving me credits instead and I do not want to purchase anything from them again. I have to refund my friends that helped pay for the tour. So I am out 225.00 plus 225.00 again to refund.Desired Settlement: I want Living Social to refund my 225.00 to my debit card

Business

Response:

On April 17, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 29, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made on June 23, 2012 in the amount of $225 for [redacted] would like a full credit card refund for this purchase due to her inability to use the deal prior to the expiration date and the merchant going out of business after the date of expiration.

Review: Living Social has no valid way to contact them by telephone or email, which I tried to do regarding the fact that the voucher I purchased did not give a vendor name, valid address, or phone number. I was told by computer-generic-generated email from Living Social that I had to contact the vendor, which I am not able to do, because the vendor contact information supplied by Living Social is bogus...it is fake.

Voucher number is [redacted] for an unnamed vendor at [redacted] (note: there are numerous companies that share this address). The vendor phone number is listed as [redacted], which is not correct and is actually a real estate company in [redacted] - a completely different part of California! I called this number and they apologized and said they were not involved in any way with these Living Social vouchers!Desired Settlement: I would like a refund for the service I am unable to use because Living Social refuses to let me use it by not allowing me to contact them or the vendor they selected to provide the service I paid for.

Business

Response:

On May 2, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 3, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she is requested a refund for her voucher to [redacted]

As of today, May 7, LivingSocial has confirmed that the merchant in question is open and can be reached at [redacted]. Because [redacted] is open and accepting vouchers, LivingSocial is unable to provide a refund at this time.

We hope that this resolves [redacted]’s issue.

Best regards,

Review: I had filed a Revdex.com complaint against you last year due to the constant barrage of unsolicited emails that I received from you. I requested that you remove my account from your system since you said that you were incapable of stopping these emails (since you said that they never happened). You told me and the Revdex.com that you removed me account. But I just received a notice saying that my account was compromised. So you flat out lied to me and the Revdex.comDesired Settlement: I want a detailed answer as to why you lied to me and the Revdex.com about my account being removed. I want a completed investigation into my account to determine what information was stolen from me. I am disgusted. I want absolutely nothing to do with you company and was mislead by you to think that this was the case. Yet now my information is at risk! How dare you ignore my request to remove my account information!

Business

Response:

On April 29, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April

30, 2013. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she would like her account removed and would like to know

why this did not happen previously when she submitted complaints to the Revdex.com.

We’re sorry for **.

[redacted]’s experience. She previously contacted LivingSocial and the Revdex.com because

she was receiving emails from LivingSocial even after unsubscribing.

LivingSocial then investigated with our development team and discovered an

internal error which caused emails to be sent to **. [redacted]. This error was

fixed, and **. [redacted] has been unsubscribed from emails for months. LivingSocial

informed her in Revdex.com Case Number [redacted] that “While our system shows that **.

[redacted] is not subscribed to receive any emails from LivingSocial, she does

have the ability to opt in and out of subscription services at any time.” **.

[redacted] received an email that LivingSocial recently experienced a cyber-attack

on our computer systems that resulted in unauthorized access to some customer

data from our servers. We are actively working with law enforcement to

investigate this issue. Now that **. [redacted] has requested that her account be

removed, we will disable it. The information included names, email addresses,

date of birth for some users, and encrypted passwords -- technically ‘hashed’

and ‘salted’ passwords. We never store passwords in plain text. The database

that stores customer credit card information was not affected or accessed.

We hope that this

resolves **. [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I did not ask for my account to be disabled. I asked for it to be removed. I work in IT and know the difference. I asked for it to be removed originally and you ignored this. I want to know why you did not remove my account the first time I asked. Or this time.

Since you ignored my request this first time, I asked to you to let me know how I was impacted by your lack of proper security. You did not address this in your response. This breach would never have affected me if you had honored my request to remove my account months ago. Therefore, I am requesting that you tell me exactly how I personally was affected.

Regards,

Business

Response:

On April 29, 2013, the RevDex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted]. LivingSocial received the rejection of our May 1, 2013

response on May 2, 2013. [redacted] rejected LivingSocial’s response via the

Revdex.com because she would like her account to be removed.

Review: I purchased a Voucher for [redacted] Fall Lawn Maintenance Package on LivingSocial website. The voucher would to be expired on April 11, 2013. I tried to contact the merchant starting the end of March. I tried to call the phone number on their website and no one ever answered the phone calls and the voice mail box was always full so I was not able to leave a message. I tried to email them thru the "contact us" form on their website and no one ever responsed. I even emailed them directly from my email account, still no response.

After that, I called LivingSocial on April 8, 2013 and they told me [redacted] has extended the expire date for this deal and asked me to contact them again. Therefore, I tried to contact [redacted] again but after a few days I contacted LivingSocial again on April 11 telling them that I still would like a refund or credit because they still would not reply my emails and I still couldn't leave them a message over the phone.

After that, they asked me to try and waited a few more days. However, few days ago when I tried to contact LivingSocial again, they told me since the voucher has expired they can't do anything about it. I'm very mad because I contacted them before the voucher expired and they told me the merchant has extended the expire date and asked me to keep trying contact them but after the voucher expired, they said they can't do anything. I feel I'm being tricked. This is a very bad experience with this merchant and the website.Desired Settlement: I think the business should refund me the money or I'll accept credit as well because I did not receive the service that I paid for. I paid LivingSocial for a service, it doesn't matter if they have paid [redacted] yet or not or what's going on between them. But since I purchased it on LivingSocial website and I paid them, and I didn't receive the service, they should refund me my money.

Business

Response:

On May 18, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 19, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she was denied a refund for a voucher purchased on October 5, 2012 for $39. [redacted] has not yet received service for the voucher as she has had trouble contacting the merchant.

Review: I purchased a voucher for 3 house cleanings for 149.00. The voucher expires at the end of June 2013. When I called to schedule to the first cleaning in mid May, I was told that the business, [redacted] was booked through August and they would not be able to provide the services that I purchased. They did say, however, that they would clean my house once but that I'd have to forfeit the other two cleanings because they are booked and would not be able to complete all three cleanings by the voucher expiration date. I felt this not only ridiculous but also very unfair and requested a refund. Living Social referred me to the fine print which did something about offer subject to appt availability. I feel this was deceptive advertising and a consumer scam. Who would pay money for services and leave it to chance if thy receive the services or not? This isn't intelligent as these companies may have no intention of honoring these vouchers if they are going to get paid whether they provide the services or not, they are off the hook for saying we are booked and the consumer walks away with nothing?Desired Settlement: I want [redacted] to provide the three cleanings that I paid for or living Social to refund the full amount paid.

Business

Response:

On June 1, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted] LivingSocial received the complaint on June 1, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because the cleaning company is booked, and **. [redacted] would not be able to use the remaining portion of her voucher.

Review: I bought a deal from LivingSocial for 4 hours of moving services with 3 movers. I went online, as the instructions said, to book my appointment with the moving company. I had to call the moving company 4 times over the course of about a week to confirm my appointment, as they never called me to confirm. Then, when they showed up, I questioned why there were only 2 movers, and they told me I had selected the 3 hours with 2 movers option on their website. This was an honest mistake on my part, and considering no one ever called to confirm my appointment and no one over the phone ever said "you are confirmed for 3 hours with 2 movers" I had no idea I had done anything wrong. I notified the moving company that I had actually purchase the deal for the 4 hours with 3 movers, and had provided them with my voucher number. They stated that they don't really do anything with the voucher numbers, so they didn't know I had bought the 4 hour deal, not the 3 hour deal. They told me to contact LivingSocial to discuss any sort of refund, which I did. The difference between the 4 hour deal and the 3 hour deal was about $100, so I explained my mistake to LivingSocial customer service over the phone and asked for a $100 refund, since I was only getting 3 hours of moving, and the moving company would not honor my 4 hour deal since I was only scheduled for 3 hours. I have since sent around 8 or more emails to LivingSocial explaining the issue and asking for a refund, which they keep denying me. So basically, I paid $100 to this company and did not get any services for that $100. It's as if I just gave them the money. They have been entirely unhelpful. LivingSocial asked me to review the moving company and when I did, the moving company responded very rudely to my review, so I complained again to LivingSocial. They should be held responsible for the business they choose to do deals with. When I asked to speak with a manager, the manager emailed me once asking me to reiterate the problem, but then never responded when I did, and a regular customer service rep responded again. I have gotten no where with their customer service, but they've basically just taken my $100 for free, which I'm sure can't be legal. I basicaly did not get the services for the deal that I bought, and since I paid LivingSocial, they should be the ones to provide the refund, not the moving company.

This is not the first bad experience I have had with LivingSocial's customer service either.Desired Settlement: Refund me the difference between the 3 hour moving deal and the 4 hour moving deal.

Business

Response:

On May 14, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 19, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made on April 2, 2013 for [redacted] in the amount of $290. [redacted] would like a refund because she submitted the incorrect request into the merchant's reservation system.

Review: Purchased Living Social deal for house cleaning through [redacted] of [redacted], VA. Tried to make an appointment a month prior to end of deal date, but the vendor refused to schedule service and Living Social refused to refund cost. How is the consumer supposed to know how far in advance to schedule a appointment? In this case either the Vendor should honor the deal or LS should refund or give credit to the account.Desired Settlement: $70 credit to future purchase.

Business

Response:

On June 3, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial

received the complaint on July 9, 2013. **. [redacted] sent a complaint via

the Revdex.com regarding LivingSocial because he was denied a

refund for his [redacted] voucher.

As has been previously explained to **. [redacted], a reservation is

required to use the voucher, and is subject to availability. This information

can be found under the fine print section of the voucher which is available

before and after purchase. **. [redacted] reached out to LivingSocial on April 24,

2013 explaining that the merchant had no available appointments prior to the

voucher’s expiration and requesting a refund. His request was denied due to the

aforementioned fine print stipulation, which **. [redacted] agreed to upon

purchasing the voucher. A refund will not be given under any circumstances.

We are sorry that we won’t be able to solve **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: I paid for a service advertised on Livingsocial at the early part of this year (2013). I made arrangements with the company to provide a house cleaning service, scheduled for July 12, 2013. The company never showed up, never answered phone calls or emails. I contacted Livingsocial the same day. I received prompt correspondence initially and my questions/concerns were answered in a timely manner. I was told that my case was being reviewed and it would take 5-7 business days to hear back. It has now been longer than that and the only correspondence I get from Livingsocial regarding the matter, is generic responses thanking me for my patience and apologies for it taking so long. I've asked how long will this take and if this is normal behavior. I get no responses for days at a time. When I do, again, it's a generic response and my questions are not answered. I've simply asked for a refund.Desired Settlement: I would like my money back immediately, and action taken against the company [redacted]. I would like for them ([redacted]) to not be able to advertise on their (LivingSocial's) site any longer if they are not going to provide the services they are offering! I would like Livingsocial to be better equipped to handle situations like this and make their customers feel like valued assets to their company. I would have specifically liked my questions to be answered and this to have been handled in a more prompt manner.

Business

Response:

Review: On June 27, 2013 I purchased a pre-natal massage for $49.00 for use at [redacted] in [redacted], CT. Over the past month I have had difficulty scheduling an appointment with [redacted]. They have not returned my calls, voicemails, or emails. When I called Living Social to request a refund, I was told I was passed the 7 day expiration date. I explained that I did not believe [redacted] was operating as a legitimate, professional establishment by not returning my calls and emails. After 25 minutes waiting on the phone for a representative to unsuccessfully get in touch with [redacted], my call was escalated to a manager named “[redacted].” [redacted] informed me that Living Social would not refund my credit card, but instead would escalate the matter to Merchant Services. [redacted] also informed me he would personally call me within 48 hours with an update. My call was never returned.

I have since made two subsequent time-consuming attempts via phone, and email, to either speak with [redacted], or have a representative from Merchant Services explain why Living Social is choosing not to refund my credit card (and the company's commitment) for a service never received. This has been particularly frustrating for two reasons: 1. Failure to receive the service purchased. 2. Failure to receive satisfactory customer service. Thank you. 7Desired Settlement: The most logical and appropriate solution is a refund to my credit card.

Business

Response:

On August 5, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August 6, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because **. [redacted] has not been able to get in touch with [redacted] and would like a credit card refund.

Review: This company is just like spending spree. I purchased an item didnt recieve it. Was bounced around between merchant and Living Social to no avail. After many attempts at reconciliation I finally today got resolution. However that is only with one of the orders I placed. I still have an outstanding issue with another living social deal for which I ordered and did not recieve the item. I recieved the below email today from the merchant going through living social.

"Please ignore this message if you did not use a LivingSocial voucher for the purchase of your bikini. All order are in process of being shipped except LivingSocial orders

Dear Valued customer, The reason you have not received your bikini is because LivingSocial has failed to pay us the money you have paid them for your order. They have been promising us payment everyday, but we have yet to see this payment. We agreed to this promotion to gain customers as a new company of 5 employees. Because of LivingSocial's unethical business practices, we are forced to possibly lay people off. We are asking all of you to contact LivingSocial and demand your money back. If they don't refund your money contact your financial institution and dispute the charges as this is clearly fraud. We would still like to finish our transaction with you and give you the bikinis for $9 giving you their portion of this deal. You would be helping us keep the company open as jobs depend on it. Spread the word about LivingScical as we are not the only company having these issues. It seems they are having financial problems so they are praying on small businesses that may not have the funds to sue. We greatly appreciate your help on this issue. LivingSocial's contact is [redacted]. We want to make it up to all of you and offer the $9 price on as many [redacted] bikinis as you'd like. Lets start by finishing the current order, after that use code "Thankyou" to get any of the bandeau, halter, and animal bikinis for $9. We greatly appreciate you help on this matter. Sincerely, Management"

They said the money will be back on my card, however, we shall see if that is legitimate. I would like a refund of the shipping charges for the item I was refunded as I did not get the item because nothing shipped. In addition I would like a refund for the dress I purchased from living socail and have not recieved also included in the refund I expect my shipping fee's to be returned.Desired Settlement: They said the money will be back on my card, however, we shall see if that is legitimate. I would like a refund of the shipping charges for the item I was refunded as I did not get the item because nothing shipped. In addition I would like a refund for the dress I purchased from living socail and have not recieved also included in the refund I expect my shipping fee's to be returned.

Business

Response:

Review: I purchased a service for a handyman, paid value of $55 dollars In March of 2013. I have called the [redacted], handyman since that time with a repeated his mailbox was full. Trying to get a date for service scheduled, almost4 1/2 months. So I called Livingsocial, told them I need the money back for people I had to hire to do the work. I made 2 separate calls , one on 8-3-2013 and talked to [redacted] who told me she would call back in 48 hours with a resolution....nothing. I again called on 8-8-2013, talked to a [redacted] and she said her supervisor, [redacted], was in a meeting and she didn't when she would be out of the meeting. Very much of a run around, not flexible or understanding I said I would await her call that day and today and , you guessed it no response. They claim they can only return some kind of dollars to use on their site. I will not deal with them ever again so the dollars are of no value to me. Very disgusted and a real eye opener with Livingssocial.Desired Settlement: To be resolved and my money refunded, I don't think they can put it back on the [redacted] as I have paid it off. And not trusting them I just want back the $55 they have from me.

Business

Response:

On August 9, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August 10, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because **. [redacted] tried to contact [redacted] during the promotional period of the deal with no contact, and would like a refund back to her credit card.

Review: I purchased a living social special on July 4, 2013 for a dress with the company [redacted]. I have never received this dress and it is going on 8 weeks. I have sent many emails to the company [redacted], and all have been ignored.Desired Settlement: I would like this order delivered ASAP or I would like the amount of the voucher credited to my living social account. I also paid, 4.95 for shipping to the company [redacted]. I would also like this money back because I have never received this item

Business

Response:

On August 27, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September 5, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because **. [redacted] purchased a voucher for [redacted] and has not yet received the product. **. [redacted] would like a refund for the amount of this voucher.

Review: This is the second consecutive year that I have purchased a voucher for this specific event from LivingSocial. The event is a cheeseburger competition, and last year the event was "all-you-can-eat." The phrasing and presentation of the sale this year made no mention of major changes from last years format. I made two separate purchases, the latter being on July 14th. At some point in time after that, the company offered the same deal, only this time with the stipulation of each guest receiving one sample from each vendor. I contacted the company, and demanded that my vouchers be honored as "all-you-can-eat" and received a reply stating that they could not help me because the restrictions were imposed by the merchant holding the event. I have contacted them twice since demanding that they honor the voucher for the same deal I had purchased last year. I have not heard back within the past 72 hours, and the event is taking place in less than four days.Desired Settlement: I want the company to honor my 3 vouchers (2 guests per voucher) as "all-you-can-eat." As a compromise, I would also be willing to allow the company to give my party an additional six complimentary vouchers, which will hopefully be the equivalent of "all-you-can-eat" for myself and each of my 5 guests.

Business

Response:

On September 11, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September 14, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he is requesting his vouchers for the [redacted] competition be honored as "all you can eat."

Review: I bought a living social deal for a mobile bicycle tune up for $20. The company it was for is a complete joke. I called them to setup a pick up time so they could tune up my bike. He said all requests for work have to be emailed. So I emailed my address, name, phone number, etc. he told me I would get a call back the next day and they would tell me what time they would be picking up my bike, I said how about I tell you what hours I'll be home, because I work and am not home all day. 2 days go by and they failed to call me, I called them, the worker said he is not allowed to schedule pickups, the only person who can is off for the day and I need to call back tomorrow. So I called back, he is not there again. (This happened several months ago, if I haven't mentioned that yet). Still to this very day I haven't ever heard from their company. I ended up paying $35 at [redacted] to get my bicycle tuned up. When I emailed (their phones were down) living social for a refund they tell me they can't refund, but could give me credit toward my next purchase, I still demanded a full refund. The next email I get says I don't even qualify for "store credit" if you will. That I can gift my purchase to another person. Point being that company they did business with is horrible, why would I want to gift that to anyone??? Sorry it's taking me so long to file a complaint. I was very upset about it when it happened and I didn't want to do an emotional rant.Desired Settlement: Refund my $20, because I never received any [redacted] or services from your company

Business

Response:

On September 27, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September 27, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he is requesting a refund for a purchase made on April 21, 2013 in the amount of $19 for [redacted].

Review: I purchased a voucher for a tablet on 9/19/2013. When I went to use the voucher living social's website stated I have already used it and the link to the product was expired. I had no way to complete my purchase, yet they still took my 63.20. I have sent the merchant multiple emails asking for them to refund my money because they had marked my voucher as used (when it was not) and deleted the link to complete the purchase even though I had until December 5th 2013 before it would expire. They acknowledged one email and ignored the rest. I have no way to complete the purchase because this website deleted the link and they refused (by ignoring me) to further assist me. The voucher # was [redacted].Desired Settlement: I want back the $63.20 that I paid for a product I do not have.

Business

Response:

On October 22, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on October 25, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she is requesting a refund for a purchase made on September 18, 2013 in the amount of $79 for [redacted].