LivingSocial, Inc

Review: I purchased a voucher from LivingSocial.com that cost $25 for "$200 to Spend on a [redacted] or [redacted] Set" at [redacted] When we attempted to redeem the voucher at [redacted], the store was unwilling to sell us any of the reasonable priced mattress sets, only their higher end mattresses, using the voucher. This resulted in an out the door cost of approximately $400 for a child's mattress, plus the $25 cost of the voucher. Nowhere in the voucher fine print did LivingSocial.com indicate there was a minimum purchase price.

For reference, the fine print of the deal is included verbatim below:

Limit 1 per person, up to 1 additional as gifts • Limit

1 voucher per transaction • [redacted] package consists

of any wooden frame and futon mattress; Includes

all sizes • Voucher includes all non-promotional

futons and mattress sets; Excludes previous

purchases, layaways, special orders, and upgrades

• Valid in-store only at any of 13 MI locations listed •

Entire value must be used in a single visit

Except where noted in the Fine Print:

Cannot be combined with any other offer or promotion

Tax and gratuity are not included

PAID VALUE ($25) EXPIRES: 05/17/2018

PROMOTIONAL VALUE ($175) EXPIRES: 09/24/2013

LivingSocial Terms and Conditions -

http://www.livingsocial.com/terms

I contacted LivingSocial.com through their web form (https://help.livingsocial.com/contact_us) and, after numerous emails back and forth with customer representatives clearly requesting a refund of the purchase price due to the voucher not being honored as purchased, I have not received a refund (reference Your LivingSocial Help Request #[redacted]). The latest communication from LivingSocial.com stated:

"Please reach out to a member of this locations management as they understand how to honor the deal as it does not have a purchase amount attached to it."

Through my communication with LivingSocial.com, it is clear they do not intend to refund the purchase price ($25) of the voucher to make me whole. They continue to refer me to [redacted], though my purchase was through LivingSocial.com.Desired Settlement: Refund of the $25 purchase price of the voucher as a credit on the credit card I used to complete the transaction.

Business

Response:

On June 6, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on June 15, 2013. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because he

was denied a refund for his [redacted] voucher.

While [redacted]’s request is out of our refund policy, we do

understand the frustration he had when attempting to redeem his voucher. We

have refunded the deal in the form of LivingSocial Deal Bucks. This $25 credit

is good for five years and will automatically apply to his future purchases.

We hope that this resolves [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I have no interest in credit with this company. They failed to provide the service purchased and I insist on a full refund in cash as opposed to credit with LivingSocial. I do not intend to do business with LivingSocial again, therefore "Deal Bucks" are of no use to me.

Regards,

Business

Response:

On June 6, 2013, the Revdex.com received a

complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our

June 17, 2013 response on June 20, 2013. [redacted] rejected LivingSocial’s response

via the Revdex.com because he was unable to use the voucher as he

intended to and is requesting a credit card refund.

LivingSocial has processed a reversal of the Deal Bucks refund previously offered and processed a

credit card refund to the credit card originally used to make the purchase.

We hope that this resolves [redacted]’s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me although it should NEVER take this long or this much effort to resolve such an issue. I will be sure to advise others of your policies so they may make an informed decision about doing business with you.

Regards,

Review: Living Social sending multiple emails to my account account daily. There unsubscribe process is not clear, therefor not allowing me to unsubscribe from their mailing list. The process is to complicated and it is only so that they can continue to blast emails.Desired Settlement: I wish to have my email address, [redacted] removed from their email list.

Business

Response:

On May 8, 2013, the Revdex.com received a complaint about LivingSocial from [redacted] Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 12, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she no longer wants to receive emails from LivingSocial.

Review: I purchased a house cleaning deal through Livingsocial.com. 4 man hours of cleaning for $65. When I called to book the cleaning, they said that the three weeks out that I requested was too far out to book the cleaning appointment, so I was to call back and book a little closer to the time of the cleaning. I tried to do that and then they were booked for months. I then tried to call numerous times to book the date and they stopped returning phone calls and E-mails.

All I want is a cash refund and Lovingsocial.com will not do that. They refer me back to the cleaning company and they are saying that I only qualify now for a one hour cleaning. And they will not refund my money.Desired Settlement: I want a cash refund of $65. I will not longer deal with this company because of this business practice.

Business

Response:

On July 10, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on July 20, 2013. **. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because she

was denied a refund for her [redacted] Cleaning Services voucher.

We apologize for the trouble **. [redacted] had redeeming her

voucher. As a courtesy, we have issue a full refund in the form of LivingSocial

Deal Bucks. This $65 credit will automatically apply to **. [redacted]’ future

voucher purchases.

We hope that this resolves **. [redacted]’ issue.

Best regards,

Review: Living Social offers products and services for sale as agent for an end business. Consumers pay Living Social with an expectation to receive the product or service. In my case, I purchased a voucher to receive car detailing. when I tried to get the detailing for the price I paid Living Social, the detailer tried to raise the price. After unsuccessfully going back and forth with the detailer and trying to get Living Social to mediate, I requested a refund due to a bait and switch on the part of Living Social and the detailer. Living Social refused because it was outside their VERY limited refund window. Of course, it was outside the window because I was dealing with Living Social and the detailer, who seemed to be delaying every step of the way. I obviously will never use Living Social again, as they are a shady, greedy, dishonest business. At this point, I just want my money back. No services were ever rendered, no product ever provided. There is no justifiable reason for Living Social to hold onto my money.Desired Settlement: Refund my money.

Business

Response:

Review: I expressed that I wanted to run a new deal with living social. I had done previously when I first opened. I was told today I could not run a deal, due to my last deal not making them enough money. How do businesses get up and running without these companies that we pay? Where does it state, that they screen all companies?Desired Settlement: I now consider it their lost. I listed with [redacted] and now within one week have sold 6 deals, I am an up and coming business who deserves a chance to build. I am paying this company and taking a loss just to hit mass market. I have 60 women members and will make certain they are all aware of living social cutting off their studio.

Business

Response:

"On September 10, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September 11, 2014. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she is unable to run an additional promotion with LivingSocial. We want to thank [redacted] for her past partnership, but after further review of [redacted]'s account, we noticed her last promotion experienced a level of sales that is lower than the requirement we set for our deals. The last promotion ran from September 24, 2013 until January 9, 2014 and sold only 15 vouchers. This amount of vouchers sold in comparison to the amount the deal was available for purchase doesn't meet the requirement for a re-run.

Review: I claimed a deal on LivingSocial for an iPhone case advirtised by [redacted] -- they shipped to the wrong address listed on my redeemption. I notified the merchant immediately and they simply said the post office changed the address (package truly never made it and is still in limbo USP Tracking:[redacted]); once they saw that the package never made it due to their error they advised they were shipping another as a replacement to the correct address, but WOULD NOT provide tracking. I notified the merchant that I would dispute charge and file a compliant against LivingSocial on their behalf; and they simply said dispute it with the post office. This is not my error and I have been patiently waiting since July 19, 2013 to receive my purchase Voucher #[redacted] • Purchased on: 19 Jul 2013

I find that LivingSocial is dealing with "shady" merchants with no good business practice as their email address is a yahoo account ([redacted] and [redacted]). I have all email documentation of their poor customer service and LivingSocial should NEVER engage in business with "shady" merchants.Desired Settlement: I want a refund for cost of merchandise and shipping charges. I will never do business with LivingSocial due to this experience.

Business

Response:

Review: Living Social has sold me vouchers for eight canvas prints by [redacted] (www.[redacted].com) on 21 January 2014, but the vouchers were not honored or processed by the [redacted] website. I have made numerous attempts to upload my photos for the canvas prints, but was only able to upload five photos, due to technical glitches on the company website, which were unresolved, despite repeated attempts to address the issue with [redacted] customer support. In light of the 30 April, 2014 expiration date on my vouchers, I attempted to order canvas prints for the five photos I was able to upload. Unfortunately, the website did not accept my vouchers and my order was not processed. [redacted] customer service was also unavailable to address this matter. I subsequently wrote to Living Social customer support to alert them of the issues I was experiencing with this company and request a full refund, since the vouchers they had sold me were not honored prior to their expiration (LivingSocial Help Request #[redacted]?). Unfortunately, Living Social refused to issue a refund, citing that by the time they had responded to my inquiry, the vouchers had expired.Desired Settlement: I request a full refund of $154.00, in light of the fact that the vouchers I had purchased from Living Social were not honored before the expiration date. I also believe compensation for this inconvenience in the form of Living Social credit would be appropriate.

Business

Response:

On May 6 2014, the Revdex.com

received a complaint about LivingSocial from [redacted], Revdex.com Case Number

[redacted]. LivingSocial received the complaint on May 7, 2014. **. [redacted] sent

a complaint via the Revdex.com regarding LivingSocial because he

purchased eight vouchers on January 20, 2014 for canvas prints from [redacted].

**. [redacted] claims he was experiencing technical glitches on the merchant’s

website, which delayed the redemption of his vouchers. On April 30, 2014, **.

[redacted] attempted to complete his order for five of the eight prints, but the

vouchers weren’t accepted during the checkout process. He contacted [redacted] customer

services and claims that they were unavailable to address the issue. **.

[redacted] then contacted LivingSocial to request a full refund, which was denied

due to the expiration of the vouchers.

We have reviewed **. [redacted]’s complaint and

apologize that we’re unable to fulfill his request. We have confirmed that **.

[redacted]’s first contact with LivingSocial to advise us of the trouble he was

experiencing redeeming his vouchers was on May 4, 2014, which was four days

past the expiration date of April 30, 2014. **. [redacted]’s request was denied at

this time due to the expiration of the voucher and he was advised of the paid

value of his eight vouchers. LivingSocial’s refund policy allows for refunds to

be processed, in the form of Deal Bucks, through the date of expiration. A

refund is no longer available after the voucher is expired.

We have confirmed with [redacted] that they will

honor expired LivingSocial vouchers for the full promotional value, but request

that consumers contact their customer service department directly after all

photos have been loaded into their system so they can manually apply the

voucher discount to their order.

We hope that this resolves **. [redacted]’s

issue.

Best Regards, [redacted]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The original terms of my Living Social purchase have not been honored. Living Social's continued failure to rectify this matter and its repeated denial of responsibility for failing to provide the services that I had paid for constitute a breach of contract. As such, I cannot accept Living Social's response to my complaint and must reiterate my original request for compensation for the full amount of my purchase. This would be the only reasonable and acceptable solution to this complaint.

Regards,

Business

Response:

On May 6, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our May 18, 2014 response on May 20, 2014. **. [redacted] rejected LivingSocial's response via the Revdex.com because we had not provided a refund on an expired voucher. Furthermore, we have confirmed the merchant's ability to honor the expired voucher for its paid value up to five years after the original purchase date.

Review: This is the second consecutive time I've had issues with LivingSocial. The last time was when one of their clients wouldn't return phone calls to schedule an appointment. A credit was issued for the $55 that was used to purchase this LivingSocial for a NYC Cruise. This is for a scheduled trip to NYC so only one date was available on my schedule. When the voucher was purchase with LivingSocial, I attempted to click the link provided on the voucher and it was invalid. Once I was able to do a search for the correct link, the only date I had available was no longer an option. I contacted ** in which they replied that it was a non refundable voucher. This is also listed on the voucher, along with the invalid link to the site. The mistake of LivingSocial of falsified information on the voucher had caused this transaction to be at the loss of the customer. Please help correct this error. Thank you, [redacted]Desired Settlement: Refund or Credit will be sufficient.

Business

Response:

On June 30, 2014, the Revdex.com

received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the

complaint on July 3, 2014. **. [redacted] sent a complaint via the RevDex.com regarding LivingSocial because she is requesting a refund for a purchase

made on June 9, 2014 in the amount of $49 for [redacted]. **. [redacted] is

requesting a refund for a non-refundable event because the redemption

instructions she was provided with included a broken link to the merchant’s

website. **. [redacted] needed to book reservations for August 7, 2014 as it was

the only date that fit her schedule. Two weeks after she completed the

purchase, she was able to locate the merchant’s website and was under the

impression the August 7, 2014 date was sold out.

We have reviewed **. [redacted]’s request and

apologize for any inconvenience she has experienced with this deal.

LivingSocial escalated **. [redacted]’s issue to our Merchant Services team to

further investigate her concern. We have confirmed that the August 7, 2014 is

not sold out at the moment. There is an issue with the dock that won’t be

resolved until Monday, July 8, 2014, so it’s a possibility the merchant is not accepting

bookings until then. As this request is outside of our policy, we are unable to

refund **. [redacted]’s purchase at this time.

We hope that this resolves **. [redacted]'s issue.

Best Regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: I purchased a voucher through LivingSocial to have my home cleaned for $69. I attempted to use the voucher during the effective period of the voucher, but the cleaning company never responded to my phone calls and emails. I raised this issue with LivingSocial repeatedly during the effective period of the voucher. LivingSocial was also unable to reach the cleaning company, and the cleaning company failed to contact me in response to voicemails and emails left for them by LivingSocial. Nontheless, although LivingSocial was well aware that the cleaning company could not be reached, they claimed that it was "honoring vouchers" and LivingSocial therefore refused to refund my money. LivingSocial stated this despite the fact that one representative told me over the phone that LivingSocial was aware of the problem with this cleaning company and had refunded the voucher for many others.Desired Settlement: I want a refund of the purchase price of the voucher, $69.

Business

Response:

On June 20, 2013 the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on June 21, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he purchased a voucher on October 6, 2012 for $69 and was unable to successfully schedule an appointment with the merchant. [redacted] was initially denied a refund when he contacted LivingSocial.

Review: I bought a $39 deal through livingsocial for duct cleaning by a company [redacted]. I scheduled an appointment with [redacted] and was given a 2 hour window 0n April 4, 2013. I left work early and was home well before the appointed time. An hour before the scheduled time I called and [redacted] confirmed the appontment. I called again two hours after the appointed time and was told technicians were running late but that they would be there. They never showed up, and they never called to cancel; I was home for five hours waiting for them. They never called to reschedule or apologgize for missing the appointment. I do not want another appointment; I will not take off more time from work. I paid for a service; we had an agreed upon time, a contract, and they failed to do work for which I paid. Livingsocial said they would look into it; [redacted] told them I have another appointment scheduled; I do not- my neighbor does (a separate voucher). My srvice complaint ID# is [redacted]Desired Settlement: I would like my money refunded. After lodging my complaint with livingsocial, and being disappointed by their response, I read many negative on-line reviews about the company. It is clear they do not plan to refund my money even though the service was not delivered as was agreed.

Business

Response:

On April 24,2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 25. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because her refund request for a deal with [redacted] was denied.

[redacted] is willing to reschedule [redacted] and can be reached at [redacted] or [redacted]. At this time, we are not able to offer a refund for the purchase in question.

We hope that this resolves [redacted]’s issue.

Best regards,

Review: On July 24, 2012 bought an Auto Care Special package for $30 that included 3 full service oil changes and two tire rotations for [redacted] located at [redacted] The voucher was redeemed online per instructions and received a punch card in the mail that has a 1 year expiration date of July 29, 2013. However, [redacted] is not willing to honor the punch card although it has not expired. The card is only valid for the above-mentioned location and is not transferable. I am unable to obtain the service that I paid for.Desired Settlement: Please refund the $30.

Business

Response:

On April 4, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 6, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he purchased a voucher for Auto Care Special, but upon receiving his punch card, the merchant refused to honor the deal.

A full refund has been processed in the form of LivingSocial credit. [redacted] now has a credit of 30 Deal Bucks that will be valid until April 8, 2018. These Deal Bucks will be applied automatically to his next LivingSocial purchase unless specifically restricted by The Fine Print of the deal.

We hope that this resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: This was advertised as a 59% discount when in fact it is only an 8% savings. Living Social advertised the "deal" as a 59% discount - a "$20 ($49 value)", according to Living Social: [redacted] However, if you go to http://www.[redacted].com/, the item is available for $24.99Desired Settlement: I would like LivingSocial to issue a full refund to my credit card - I do NOT want LivingSocial "deal bucks."

I would also like the Revdex.com to look into LivingSocial's frequent lapses of truth in advertising.

Business

Response:

On December 17, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial

received the complaint on December 21, 2013. **. [redacted] sent a complaint via the

Revdex.com regarding LivingSocial because she feels that we falsely

advertised the value of savings for the deal she purchased on December 8, 2013

in the amount of $20.00 for [redacted].

We certainly apologize

for any confusion **. [redacted] has experienced. We have taken a look at the value

of the voucher that **. [redacted] purchased as it shows on [redacted] site. We have

confirmed that **. [redacted] purchased a voucher for “Santa’s Workshop” In a Candy

Cane Tin with Gourmet Chocolates and when looking on [redacted] site it shows

that this particular item is $49 but when using a LivingSocial voucher it is

priced at $20. We have confirmed that the Santa’s Workshop Christmas tree that

is priced at $29 on [redacted] website is not the item that **. [redacted]’s voucher

applies to, therefore the value is not what is reflected on our site. We show

that **. [redacted] purchased her voucher using her Deal Bucks

within her LivingSocial account. As **. [redacted] is requesting a refund we have

happily processed a full refund for her purchase back in the same form in which

she purchased it and she now has 20 Deal Bucks back within her LivingSocial

account.

We hope that this

resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I do not agree that the item is as advertised. However I accept the "deal bucks" credit offered by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I contacted Living Social twice now about a voucher I purchased with them for A chemical peel from a skin care company. Although the voucher expired living social customer care told me to contact the vendor and they would honor the voucher. I have repeatedly tried to contact and schedule with this vendor and am unable to do so. Living social is refusing to refund my money.Desired Settlement: Full refund as at this point I have wasted enough time trying to schedule with the vendor and contacting living social. I purchase a lot with living social. Based on how living social handles this situation I will decide if I keep buying vouchers here or switch over to [redacted] where I have had no issues.

Business

Response:

On September 1, 2013, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on September 5, 2013. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she has experienced issues with redemption pertaining to a

voucher purchased on December 30, 2012 in the amount of $80.00 for A

Little Skin Studio.

LivingSocial apologizes for the

negative experience that **. [redacted] encountered

with the redemption of her voucher for [redacted]. Per

LivingSocial’s refund policy, a refund can be collected within seven days of

purchase or if the merchant has gone out of business (www.livingsocial.com/terms). The

vouchers expired on May 6, 2013 and are now valid for the paid value of $80.00

per voucher as a credit towards [redacted].

We have confirmed that the merchant is open and honoring the

paid value of the vouchers. We encourage **. [redacted] to reach out to the

merchant directly at ###-###-#### to schedule her appointment.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I have tried repeatedly to schedule with this vendor and the appointment never works or can't be scheduled. I am tired of wasting my time. Living Social and the vendor can keep my money. I am done wasting time on this issue.

Regards,

Business

Response:

On September 1, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number[redacted]. LivingSocial received the rejection of our September 9, 2013 response on September 10, 2013. **. [redacted] rejected LivingSocial’s response via the Revdex.com because she has tried to schedule an appointment with the merchant, but has not been successful.

Review: I purchased 3 tickets to a sightseeing service known as [redacted]. When I attempted to book my tour (prior to deal expiration), there were no more available seats prior to expiration. The tour company also refused to use the vouchers on a future tour.

When I contacted LivingSocial support, their reply that was they would issue refund only when a business had closed. I feel that this was a service that was advertised to and consequently purchased by me, without ever having an opportunity/possibility of obtaining such a service. As such, my opinion is that the issue is one of non-delivery of services.

LivingSocial Voucher Numbers:

[redacted]Desired Settlement: I feel that a credit to the LivingSocial site would be sufficient, although I prefer a refund in the form of original payment.

Business

Response:

On August 7th, 2013, the Revdex.com

received a complaint about LivingSocial from [redacted], Revdex.com Case Number

[redacted]. LivingSocial received the complaint on August 10th,

2013. **. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because her refund request for her [redacted] vouchers

was denied.

We apologize for the issues **. [redacted] had attempting to redeem

her vouchers. As has been previously communicated, a refund is only given

within seven days of purchase or if a business closes. We have confirmed that

[redacted] is open and accepting vouchers for their paid value. No refund will

be available.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Unless a voucher is used within 7 days, It is impossible to ascertain whether or not a business will honor a given promotion. When a business fails to honor a LivingSocial voucher, the customer is left with a product that is NOT what was advertised to them--a dollar-for-dollar value credit. This allows businesses to operate without impunity, denying services and goods, without any consumer protection--and enabled them to essentially hold our dollars hostage.

Review: I bought a voucher for lessons with a golf instructor. However the golf instructor and I are unable to agree on a time to set up an appointment for me to redeem the voucher to receive the lesson. The instructor constantly changes the appointment time and chooses the location to his liking/convenience even though the deal [redacted] states "He'll travel to the venue of your choice anywhere in Queens or Nassau County." Basically I paid for a service that cannot be provided and LivingSocial's response is basically suck it up and use it or give the voucher to someone else who can.Desired Settlement: I would like a full refund since I paid for services that cannot be provided to me.

Business

Response:

On June 11, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on June 15, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because [redacted] is unable to schedule an available time to redeem his voucher.

Review: Greetings,

> I purchased a LivingSocial voucher for a "New York After Dark Kayak Trip for One" from [redacted] Kayak Company ([redacted]) on September 8, 2013 which is valid for September 8, 2013 to November 8, 2013.

> In early October (just barely more than a month after booking), I tried to follow the instructions on the voucher, and it turned out that [redacted] Kayak Company has *NO* trips whatsoever for the rest of the year.

As such, LivingSocial has sold me something which they cannot possibly deliver, which is fraud in my opinion. For nearly two weeks, I have been trying to resolve this, and they keep spinning their wheels. It takes only two minutes to go onto the [redacted] Kayak website to see that no trips are actually available.

Thanks,

[redacted]Desired Settlement: I would like a full refund, plus a personal apology from them.

Business

Response:

On October 28, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Case Number [redacted]. LivingSocial received the complaint on November 4, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because the [redacted] Kayak Company is not offering trips for the rest of the year.

LivingSocial apologizes for the experience that **. [redacted] had with this deal. Our Merchant Services team has been investigating this issue with the merchant to provide a resolution to **. [redacted]’s situation. However, our records indicate that we have processed the refund for $40 in the form of payment received on November 7, 2013 and also credited 10 Deal Bucks to his LivingSocial account for the delayed fulfillment of his request.

We hope this resolves **. [redacted]’s issue.

Best regards,

Review: I purchased a voucher for a hot stone massage and booked my appointment. I was contacted by the company stating I will owe them $15 more dollars to receive my hot stone massage, however on the website it says massage of your choice and that is the only reason I purchased the voucher. I had been looking for a hot stone massage for my birthday which is April 9th. I contacted living social and they stated it was correct what I read but the company wants me to pay the extra money. They offered me Living Social Bucks, however I don't plan on purchasing anymore vouchers when I continue to have these issues with companies that I purchase from off your site.Desired Settlement: I would like my credit card to be credited back for the $15 extra dollars that I will still have to pay the company to receive the massage I made my appointment for. Thanks, [redacted]

Business

Response:

On March 12, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on March 20, 2013. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because she

was charged an extra fee for her [redacted] voucher and believes

LivingSocial should refund that fee to her credit card.

As had been previously explained to [redacted], we are unable to

refund any additional fees that have not been directly charged by LivingSocial.

Unfortunately we will not be able to extend any sort of credit.

We apologize that we were not able to resolve [redacted]'

issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

its not fair to allow someone to purchase from your company and continue to allow false advertising. I will no longer do business with Livingsocial and I will inform all my family and friends to stick with [redacted] because they stand behind behind there advertising. Thanks for nothing.

Regards,

Review: I have bought several vouchers from LivingSocial.com for products and services. In the past there has been no problem with the vendors associated with LivingSocial, or the vendors they select. However, two vouchers were never honored by the merchants. I contacted both the merchants and LivingSocial multiple times and the only thing LivingSocial did was respond that I needed to work with the merchant. In the end, LivingSocial got my money, and I got neither the products or the services I paid for. Understanding that they have a strict policy for returns, I tried to get a credit for the vouchers I had, to use for future purchasese. But, that was not honored or considered either. The ter** should say, "Buyer beware." "You are stuck if the merchant just decides not to honor." My trouble wasn't with the merchant not honoring, the merchants won't even respond.Desired Settlement: I would be happy if the merchant(s) just provided what I was told I would be given, but now I prefer to have a refund because I'm not sure that I want to engage in anymore vouchers for vendors who don't perform.

Business

Response:

On September 12, 2013, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September

14, 2013. **. [redacted] sent a complaint

via the Revdex.com regarding LivingSocial because she had

experienced issues with purchasing vouchers on February 2, 2012 in the amount

of $45.00 for [redacted] Massage.

LivingSocial apologizes for the

negative experience that **. [redacted] encountered

with the redemption of the vouchers for [redacted] Massage. Per

LivingSocial’s refund policy, a refund can be collected within seven days of

purchase or if the merchant goes out of business (www.livingsocial.com/ter**). LivingSocial

has confirmed that the merchant is open and is honoring the paid value of the

vouchers. The voucher for [redacted] Massage expired on February 5, 2013 and is

not valid for the paid value of $45.00. We encourage **. [redacted] to reach out

to [redacted] Massage directly to redeem her paid value of $45.00. LivingSocial

will not be providing an out-of-policy refund in the amount of $45.00 for the

voucher that expired on February 5, 2013.

We hope that this resolves **.

[redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

LivingSocial is putting the burden of a non-responsive vendor on the customer and I don't feel that is resolving the issue. I gave my money to LivingSocial, not [redacted] massage. The vendor won't return calls and most recently the vendor's phone doesn't work, or you can't leave a message. I don't consider this complaint resolved.

Since there isn't a remedy, nor did the Revdex.com process work, I will be letting my friends know not to use LivingSocial as either a merchant or a customer. I'll be posting my complaint online in as any locations as possible to warn other users of risks associated with doing business with LivingSocial.

Regards,

Business

Response:

Review: I purchased a deal on Living Social for a Keratin Hair treatment. The value of the deal was listed at $200 and they were selling it for $99. 50% off.

When I was leaving the salon, I saw on the wall the price for this exact service I got was only $150..which is only 33%!

I emailed Living Social immediately and their reply was simply 'sorry, we rely on our retailers to tell us the correct price'. Basically telling me they do not verify that it is correct. I emailed them back and said that is fraudulent false advertising because Living Social profits from that lie!

So they contacted the salon and had us correspond via e-mail thru them. The salon said the $150 is the starting price and they charge more for long hair. I guess they forgot that they said that same exact thing in the deal!

So I get an e-mail from living social saying 'we hope we resolved your issue'. I e-mailed them back stating no, this is still a problem and I was taking it to Revdex.com. I was also contacted via twitter because I tweeted about this and they said they would look into. Havent heard back in over a week. I disputed it also with my credit card.

The deal advertised 50% off

I only rec'd 33% off

They are taking no responsibility for what they are advertising which makes me question is ANY of the deals are true.Desired Settlement: 1. I want Living Social to start taking responsibility for what they advertise. They should not be allowed to advertise false prices.

2. I want an apology & them to admit they are wrong

3. I want a full refund because at $150 & the fact that they lied I DO NOT believe that this salon used the correct product in my hair since the standard price for this service in my area is $250

Business

Response:

On July 24, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted]. LivingSocial received the complaint on July 24,

2013. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for [redacted] Keratin treatment from

[redacted] on July 2, 2013 for $89. She is requesting a refund

because she states that the merchant performs the service for $150 and not the

$200 that was advertised on the LivingSocial deal page.

LivingSocial

apologizes for any difficulty that **. [redacted] has experienced. We have contacted

the merchant and confirmed that the [redacted] Keratin treatment starts at $200.

**. [redacted] did receive the discount advertised by LivingSocial. Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be processed for an

unredeemed voucher within seven days of purchase or if the merchant has gone

out of business. **. [redacted]’s request is outside of the refund policy. She

redeemed the voucher and the services were rendered. Also, she stated she has

already disputed the charge with her financial institution. Therefore, she will

have to await the result of that dispute, as LivingSocial cannot issue a refund

for a voucher that was used. **. [redacted] did email LivingSocial while she was at

the salon and she expressed dissatisfaction with the service she was receiving

there. Due to this experience, LivingSocial has issued 20 Deal Bucks to her

LivingSocial account as a credit toward future purchases.

We hope that this

resolves **. [redacted]'s issue.

Best regards,

Review: I have purchased a voucher from LivingSocial.

The vendor accidentally marked the voucher as used although I have not used it.

When I requested assistance and info from LivingSocial, I was informed that they will not contact the merchant nor refund the purchase.

LivingSocial requested that I will contact the vendor myself.

I have tried contacting the vendor repeatedly with no success and advise LivingSocial that the vendor is unresponsive.

I requested again that LivingSocial will contact the vendor to correct the matter on a service they sold me or refund the purchase.

I have not received a response to my request, and LivingSocial has disregarded all further communications from me.Desired Settlement: I am under no obligation to correct the matter on behalf of the company that provides a service or a product.

I have extended every possible courtesy to LivingSocial but was faced with poor customer service at best.

I now request a full refund for the voucher.

Business

Response:

On February 28, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

5, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because [redacted] purchased a voucher for a three-hour zip-line

package for two from [redacted] at [redacted] on June 26, 2012

for $40. [redacted] is requesting a refund because the merchant marked the

voucher as redeemed but [redacted] states the voucher was not used and the

merchant was not reachable to get the issue corrected.

LivingSocial apologizes

for the difficulty that was experienced. Per LivingSocial’s terms

(livingsocial.com/terms), a refund may only be issued within seven days of

purchase or if the merchant has gone out of business. The voucher expired on

November 2, 2012, but [redacted] still had the ability to use the voucher for

its paid value with the merchant. The merchant is able to unredeem the voucher

and investigate the confusion, however, [redacted] indicated they were not

responsive. As a courtesy outside of policy, the purchase has been refunded in

Deal Bucks as a credit to [redacted]’s LivingSocial account. This credit may be

used toward future purchases.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I have purchased a specific service from LivingSocial, not the right to purchase future goods and/or services.

As this specific voucher was rendered useless due to no fault of my own, my initial request for a full refund stands.