LivingSocial, Inc

Review: I bought a $39 deal through livingsocial for duct cleaning by a company [redacted]. I scheduled an appointment with [redacted] and was given a 2 hour window 0n April 4, 2013. I left work early and was home well before the appointed time. An hour before the scheduled time I called and [redacted] confirmed the appontment. I called again two hours after the appointed time and was told technicians were running late but that they would be there. They never showed up, and they never called to cancel; I was home for five hours waiting for them. They never called to reschedule or apologgize for missing the appointment. I do not want another appointment; I will not take off more time from work. I paid for a service; we had an agreed upon time, a contract, and they failed to do work for which I paid. Livingsocial said they would look into it; [redacted] told them I have another appointment scheduled; I do not- my neighbor does (a separate voucher). My srvice complaint ID# is [redacted]Desired Settlement: I would like my money refunded. After lodging my complaint with livingsocial, and being disappointed by their response, I read many negative on-line reviews about the company. It is clear they do not plan to refund my money even though the service was not delivered as was agreed.

Business

Response:

On April 24,2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 25. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because her refund request for a deal with [redacted] was denied.

[redacted] is willing to reschedule [redacted] and can be reached at [redacted] or [redacted]. At this time, we are not able to offer a refund for the purchase in question.

We hope that this resolves [redacted]’s issue.

Best regards,

Review: Living Social sending multiple emails to my account account daily. There unsubscribe process is not clear, therefor not allowing me to unsubscribe from their mailing list. The process is to complicated and it is only so that they can continue to blast emails.Desired Settlement: I wish to have my email address, [redacted] removed from their email list.

Business

Response:

On May 8, 2013, the Revdex.com received a complaint about LivingSocial from [redacted] Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 12, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she no longer wants to receive emails from LivingSocial.

Review: I purchased 4 Livingsocial deal vouchers at a cost of $48 each redeemable for one Ten-Hour Deep-Sea Fishing Experience with Lunch, Rigged Rod, Boarding Pass, and Bait. I was unable to redeem the vouchers before the deal expired. According the the Livingsocial voucher the paid value on each voucher ($48) does not expire. There are no other disclosures on the voucher or the Livingsocial website regarding the paid value. I contacted the vendor after the promotional value of the vouchers expired in an effort to redeem the paid value of the vouchers for one fishing trip for myself ($129). The vendor informed me that they would only honor one of the vouchers per person/per visit. This was NOT PREVIOUSLY DISCLOSED to me by Livingsocial or by the vendor so I contacted the vendor again to request a refund of the $192 or assistance getting the vendor to honor the paid value of the vouchers purchased with no restrictions AS ADVERTISED BY LIVINGSOCIAL. Livingsocial indicated it is completely up to the vendor how they wish to honor the paid value of the vouchers. Again this was never disclosed to me until I attempted to redeem the paid value of the vouchers. This fact if indeed true should be fully disclosed at the time of purchase. I am filing a claim with the FTC in addition to the Revdex.com complaint. I am also building a website in an effort to gather contact information for other consumers who have suffered losses due to this predatory standard of practice promulgated by Livingsocial Inc. I will organize all those who have suffered losses through the same type of experience I've had with Livingsocial in order to bring a class action lawsuit against Livingsocial Inc.Desired Settlement: I either wish to have a refund or I wish to redeem the paid value of the 4 vouchers I purchased at [redacted].

Business

Response:

On May 24, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 25, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made on June 27, 2012 for [redacted] in the amount of $192. [redacted] would like a refund due to his inability to redeem his voucher prior to the expiration date and is now unable to collectively use his vouchers for the paid value during one visit.

Review: I purchased a voucher through LivingSocial to have my home cleaned for $69. I attempted to use the voucher during the effective period of the voucher, but the cleaning company never responded to my phone calls and emails. I raised this issue with LivingSocial repeatedly during the effective period of the voucher. LivingSocial was also unable to reach the cleaning company, and the cleaning company failed to contact me in response to voicemails and emails left for them by LivingSocial. Nontheless, although LivingSocial was well aware that the cleaning company could not be reached, they claimed that it was "honoring vouchers" and LivingSocial therefore refused to refund my money. LivingSocial stated this despite the fact that one representative told me over the phone that LivingSocial was aware of the problem with this cleaning company and had refunded the voucher for many others.Desired Settlement: I want a refund of the purchase price of the voucher, $69.

Business

Response:

On June 20, 2013 the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on June 21, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he purchased a voucher on October 6, 2012 for $69 and was unable to successfully schedule an appointment with the merchant. [redacted] was initially denied a refund when he contacted LivingSocial.

Review: Living Social offers products and services for sale as agent for an end business. Consumers pay Living Social with an expectation to receive the product or service. In my case, I purchased a voucher to receive car detailing. when I tried to get the detailing for the price I paid Living Social, the detailer tried to raise the price. After unsuccessfully going back and forth with the detailer and trying to get Living Social to mediate, I requested a refund due to a bait and switch on the part of Living Social and the detailer. Living Social refused because it was outside their VERY limited refund window. Of course, it was outside the window because I was dealing with Living Social and the detailer, who seemed to be delaying every step of the way. I obviously will never use Living Social again, as they are a shady, greedy, dishonest business. At this point, I just want my money back. No services were ever rendered, no product ever provided. There is no justifiable reason for Living Social to hold onto my money.Desired Settlement: Refund my money.

Business

Response:

Review: I purchased a house cleaning deal through Livingsocial.com. 4 man hours of cleaning for $65. When I called to book the cleaning, they said that the three weeks out that I requested was too far out to book the cleaning appointment, so I was to call back and book a little closer to the time of the cleaning. I tried to do that and then they were booked for months. I then tried to call numerous times to book the date and they stopped returning phone calls and E-mails.

All I want is a cash refund and Lovingsocial.com will not do that. They refer me back to the cleaning company and they are saying that I only qualify now for a one hour cleaning. And they will not refund my money.Desired Settlement: I want a cash refund of $65. I will not longer deal with this company because of this business practice.

Business

Response:

On July 10, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on July 20, 2013. **. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because she

was denied a refund for her [redacted] Cleaning Services voucher.

We apologize for the trouble **. [redacted] had redeeming her

voucher. As a courtesy, we have issue a full refund in the form of LivingSocial

Deal Bucks. This $65 credit will automatically apply to **. [redacted]’ future

voucher purchases.

We hope that this resolves **. [redacted]’ issue.

Best regards,

Review: Today, I received an email saying that I can no longer use the $10 Takeout & Delivery order that I bought a while ago. It was not expired. They did not provide any explanations. They just refunded $1 to me, and it's not even going back to my credit card; it is in form of a Livingsocial balance. I did not agree for a refund. For a proper refund, they should give me something in value of $10, not $1. I was going to use it this weekend. This is a bait and switch scam.Desired Settlement: I want my $10 Takeout & Delivery back, so I can use it. I won't accept something like $10 off Livingsocial coupon since most stuff in Livingsocial are overpriced junk.

Business

Response:

On August 8, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August 10, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because LivingSocial automatically refunded **. [redacted]’s Takeout + Delivery order which was not expired, and therefore **. [redacted] believes that this is a bait and switch scam.

Review: I purchased 3 tickets to a sightseeing service known as [redacted]. When I attempted to book my tour (prior to deal expiration), there were no more available seats prior to expiration. The tour company also refused to use the vouchers on a future tour.

When I contacted LivingSocial support, their reply that was they would issue refund only when a business had closed. I feel that this was a service that was advertised to and consequently purchased by me, without ever having an opportunity/possibility of obtaining such a service. As such, my opinion is that the issue is one of non-delivery of services.

LivingSocial Voucher Numbers:

[redacted]Desired Settlement: I feel that a credit to the LivingSocial site would be sufficient, although I prefer a refund in the form of original payment.

Business

Response:

On August 7th, 2013, the Revdex.com

received a complaint about LivingSocial from [redacted], Revdex.com Case Number

[redacted]. LivingSocial received the complaint on August 10th,

2013. **. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because her refund request for her [redacted] vouchers

was denied.

We apologize for the issues **. [redacted] had attempting to redeem

her vouchers. As has been previously communicated, a refund is only given

within seven days of purchase or if a business closes. We have confirmed that

[redacted] is open and accepting vouchers for their paid value. No refund will

be available.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Unless a voucher is used within 7 days, It is impossible to ascertain whether or not a business will honor a given promotion. When a business fails to honor a LivingSocial voucher, the customer is left with a product that is NOT what was advertised to them--a dollar-for-dollar value credit. This allows businesses to operate without impunity, denying services and goods, without any consumer protection--and enabled them to essentially hold our dollars hostage.

Review: I contacted Living Social twice now about a voucher I purchased with them for A chemical peel from a skin care company. Although the voucher expired living social customer care told me to contact the vendor and they would honor the voucher. I have repeatedly tried to contact and schedule with this vendor and am unable to do so. Living social is refusing to refund my money.Desired Settlement: Full refund as at this point I have wasted enough time trying to schedule with the vendor and contacting living social. I purchase a lot with living social. Based on how living social handles this situation I will decide if I keep buying vouchers here or switch over to [redacted] where I have had no issues.

Business

Response:

On September 1, 2013, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on September 5, 2013. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she has experienced issues with redemption pertaining to a

voucher purchased on December 30, 2012 in the amount of $80.00 for A

Little Skin Studio.

LivingSocial apologizes for the

negative experience that **. [redacted] encountered

with the redemption of her voucher for [redacted]. Per

LivingSocial’s refund policy, a refund can be collected within seven days of

purchase or if the merchant has gone out of business (www.livingsocial.com/terms). The

vouchers expired on May 6, 2013 and are now valid for the paid value of $80.00

per voucher as a credit towards [redacted].

We have confirmed that the merchant is open and honoring the

paid value of the vouchers. We encourage **. [redacted] to reach out to the

merchant directly at ###-###-#### to schedule her appointment.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I have tried repeatedly to schedule with this vendor and the appointment never works or can't be scheduled. I am tired of wasting my time. Living Social and the vendor can keep my money. I am done wasting time on this issue.

Regards,

Business

Response:

On September 1, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number[redacted]. LivingSocial received the rejection of our September 9, 2013 response on September 10, 2013. **. [redacted] rejected LivingSocial’s response via the Revdex.com because she has tried to schedule an appointment with the merchant, but has not been successful.

Review: I claimed a deal on LivingSocial for an iPhone case advirtised by [redacted] -- they shipped to the wrong address listed on my redeemption. I notified the merchant immediately and they simply said the post office changed the address (package truly never made it and is still in limbo USP Tracking:[redacted]); once they saw that the package never made it due to their error they advised they were shipping another as a replacement to the correct address, but WOULD NOT provide tracking. I notified the merchant that I would dispute charge and file a compliant against LivingSocial on their behalf; and they simply said dispute it with the post office. This is not my error and I have been patiently waiting since July 19, 2013 to receive my purchase Voucher #[redacted] • Purchased on: 19 Jul 2013

I find that LivingSocial is dealing with "shady" merchants with no good business practice as their email address is a yahoo account ([redacted] and [redacted]). I have all email documentation of their poor customer service and LivingSocial should NEVER engage in business with "shady" merchants.Desired Settlement: I want a refund for cost of merchandise and shipping charges. I will never do business with LivingSocial due to this experience.

Business

Response:

Review: I purchased a deal for [redacted], I attempted to call [redacted] over 10 times and left messages 3 times with no return call, I am now asking for a refund of the deal as I was never able to use it.Desired Settlement: Refund of the price I paid since I was unable to use the deal & wasn't going to drive a hour when the company never answered or returned calls.

Business

Response:

On November 18, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on November

18, 2013. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he has been unable to contact the merchant for the voucher

he purchased on August 10, 2013 in the amount of $69.

LivingSocial is sorry to

hear that **. [redacted] has not been able to contact the merchant to schedule his

tour with them. On November 16, 2013, **. [redacted] reached out to us for the

first time stating that he was having trouble contacting the merchant and was

requesting a refund for his purchase. We denied his refund as his request was

made outside of our seven day refund policy and also after the voucher expired.

As a courtesy, we have processed a full refund back into **. [redacted]’s

LivingSocial account in the form of Deal Bucks. Deal Bucks are LivingSocial

credit that can be used towards any purchase automatically, unless otherwise noted in the Fine

Print section of the deal. **. [redacted] will now see 69 Deal Bucks within his

account as he used a promotional code on his purchase which reduced the price

by $10.

We hope that this

resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I contacted livingsocial before that and they said I should get a call back from [redacted] before it would expire, which they never did, I just want my card credited back as it's impossible to get a hold of [redacted] to schedule it

Regards,

Business

Response:

On November 18, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received rejection of our November 19, 2013 response on November 20, 2013. **. [redacted] rejected LivingSocial’s response via the Revdex.com because he would like a credit card refund instead of a Deal Bucks refund.

We have reviewed **. [redacted]’s request and apologize for any inconvenience he has experienced with this deal. LivingSocial first received notice that **. [redacted] was having difficulties contacting the merchant on November 16, 2013. The deal was purchased on August 10, 2013 and expired on November 15, 2013. Our refund policy allows for refunds within seven days of purchase or if a merchant goes out of business. As **. [redacted]’s request is outside of our policy, we have extended a Deal Bucks refund as a courtesy. At this time, we are unable to process his request for a credit card refund.

We hope this resolves **. [redacted]’s issue.

Best regards,

Review: I purchased two vouchers for a 2 for 1 [redacted] in NYC on 9/24/2012. When I called for reservations shortly after purchase, I was told they were booked up for the entire promotional period through to [redacted]uary 26, 2013 because Living Social oversold the service. I was told that while I no longer had the ability to enjoy the dinner for 4 I had purchased, I would still have the paid value of $198, enough for 2 people, to use in the future at any time until 9/24/2017. Now I have dinner for 2 not 4 and I would have to put more money in if I wanted to have dinner for 4. I asked for my money back then and was told no that I now had paid value vouchers for use in the future. Bait and switch? I have subsequently made several attempts to make reservations only to get a busy signal or have no one answer the phone. I finally got through on 11/14/2013 and was told that the company was out of business since the guy was on life support and I could go back to Living Social for a refund. I have made an attempt to have my money refunded but Living Social is only willing to provide me with Deal Bucks credits. They do not offer another [redacted] product for me to exchange this with. Living Social oversold on a service that could not be fulfilled in the alloted promotional period, couldn't be used in the subsequent valid period and they can't replace the service with a like-kind exchange. It's small dollars, but I feel like I've been scammed and I am just seeking to get my money back.Desired Settlement: I would like the company to refund my money.

Business

Response:

On November 22, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on

November 27, 2013. **. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because the merchant went out of business before he was

able to redeem his vouchers.

We understand **.

[redacted]’s experience was disappointing, and

we're sorry for that. **. [redacted]’s voucher expired January 26, 2013 and she

contacted us for the first time on November 14, 2013. LivingSocial provide refunds

when the merchant has gone out of business before the promotional period ends,

and therefore we’re unable to fulfill **. [redacted]’s request. However, we

offered **. [redacted] a Deal Bucks refund taking in consideration that she is a

valuable consumer to us. **. [redacted] declined our offer, but we’ll be happy to

honor it if she reaches out to us.

We hope that this resolves

**. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: my issue is understanding why it is okay for a company to oversell a service in the first place. Living Social oversold on a service they knew they could not fulfill for all of people that bought that service. Is that not unethical business practices? It was sold out from the very begining because they oversold vouchers. How many other people did they take money from and not intend to deliver to? I did contact [redacted] Inc and Living Social back in October 2012 when I first learned this was oversold and requested an extension of the voucher or my money back but was told I had cash value to be used in the future albeit for a lesser service than what was initally sold to me. Living Social is hiding behind their refund policy that speaks nothing to their practice of selling more service than can actually be redeemed. You don't actually discover you can't use what you paid for until well after their refund policy expires. I appreciate the deal bucks but would never trust another service or product sold thru Living Social again.

Regards,

Business

Response:

On November 27, 2013, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com

Case Number [redacted]. LivingSocial received rejection of our November 27, 2013

response on December 3, 2013. **. [redacted] has rejected our response because she

is requesting a credit card refund for her expired voucher.

We have reviewed **. [redacted]’s

request, and apologize for the trouble she has had regarding her voucher. Our

records indicate this voucher was purchased September 24, 2012 and the

promotional value expired January 26, 2013. **. [redacted]’s first contact with us

requesting a refund was November 14, 2013. We only guarantee a full refund if

the merchant goes out of business prior to the end of the promotional period,

however because we value **. [redacted] as a consumer we have offered her a full

Deal Bucks refund so she can enjoy another deal through us. At this time,

because **. [redacted]’s request came outside of the promotional period of her

voucher, we are unable to process a refund to her credit card.

We hope this resolves **. [redacted]’s

issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: this does not address my issue as to why it is okay or acceptable business practice to sell more service vouchers than can actually be delivered upon. I did contact Living Social and the [redacted], Inc. in October 2012. How elese would I know the service was oversold and could not be used during the promotional period? I consider this complaint closed. Living Social can keep my $198. I would never use their website for serivces or products again nor probably my friends and family. I should have read the negative reviews posted on the web beforehand. Let the buyer beware I guess.

Regards,

Review: Living Social has sold me vouchers for eight canvas prints by [redacted] (www.[redacted].com) on 21 January 2014, but the vouchers were not honored or processed by the [redacted] website. I have made numerous attempts to upload my photos for the canvas prints, but was only able to upload five photos, due to technical glitches on the company website, which were unresolved, despite repeated attempts to address the issue with [redacted] customer support. In light of the 30 April, 2014 expiration date on my vouchers, I attempted to order canvas prints for the five photos I was able to upload. Unfortunately, the website did not accept my vouchers and my order was not processed. [redacted] customer service was also unavailable to address this matter. I subsequently wrote to Living Social customer support to alert them of the issues I was experiencing with this company and request a full refund, since the vouchers they had sold me were not honored prior to their expiration (LivingSocial Help Request #[redacted]?). Unfortunately, Living Social refused to issue a refund, citing that by the time they had responded to my inquiry, the vouchers had expired.Desired Settlement: I request a full refund of $154.00, in light of the fact that the vouchers I had purchased from Living Social were not honored before the expiration date. I also believe compensation for this inconvenience in the form of Living Social credit would be appropriate.

Business

Response:

On May 6 2014, the Revdex.com

received a complaint about LivingSocial from [redacted], Revdex.com Case Number

[redacted]. LivingSocial received the complaint on May 7, 2014. **. [redacted] sent

a complaint via the Revdex.com regarding LivingSocial because he

purchased eight vouchers on January 20, 2014 for canvas prints from [redacted].

**. [redacted] claims he was experiencing technical glitches on the merchant’s

website, which delayed the redemption of his vouchers. On April 30, 2014, **.

[redacted] attempted to complete his order for five of the eight prints, but the

vouchers weren’t accepted during the checkout process. He contacted [redacted] customer

services and claims that they were unavailable to address the issue. **.

[redacted] then contacted LivingSocial to request a full refund, which was denied

due to the expiration of the vouchers.

We have reviewed **. [redacted]’s complaint and

apologize that we’re unable to fulfill his request. We have confirmed that **.

[redacted]’s first contact with LivingSocial to advise us of the trouble he was

experiencing redeeming his vouchers was on May 4, 2014, which was four days

past the expiration date of April 30, 2014. **. [redacted]’s request was denied at

this time due to the expiration of the voucher and he was advised of the paid

value of his eight vouchers. LivingSocial’s refund policy allows for refunds to

be processed, in the form of Deal Bucks, through the date of expiration. A

refund is no longer available after the voucher is expired.

We have confirmed with [redacted] that they will

honor expired LivingSocial vouchers for the full promotional value, but request

that consumers contact their customer service department directly after all

photos have been loaded into their system so they can manually apply the

voucher discount to their order.

We hope that this resolves **. [redacted]’s

issue.

Best Regards, [redacted]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The original terms of my Living Social purchase have not been honored. Living Social's continued failure to rectify this matter and its repeated denial of responsibility for failing to provide the services that I had paid for constitute a breach of contract. As such, I cannot accept Living Social's response to my complaint and must reiterate my original request for compensation for the full amount of my purchase. This would be the only reasonable and acceptable solution to this complaint.

Regards,

Business

Response:

On May 6, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our May 18, 2014 response on May 20, 2014. **. [redacted] rejected LivingSocial's response via the Revdex.com because we had not provided a refund on an expired voucher. Furthermore, we have confirmed the merchant's ability to honor the expired voucher for its paid value up to five years after the original purchase date.

Review: I expressed that I wanted to run a new deal with living social. I had done previously when I first opened. I was told today I could not run a deal, due to my last deal not making them enough money. How do businesses get up and running without these companies that we pay? Where does it state, that they screen all companies?Desired Settlement: I now consider it their lost. I listed with [redacted] and now within one week have sold 6 deals, I am an up and coming business who deserves a chance to build. I am paying this company and taking a loss just to hit mass market. I have 60 women members and will make certain they are all aware of living social cutting off their studio.

Business

Response:

"On September 10, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September 11, 2014. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she is unable to run an additional promotion with LivingSocial. We want to thank [redacted] for her past partnership, but after further review of [redacted]'s account, we noticed her last promotion experienced a level of sales that is lower than the requirement we set for our deals. The last promotion ran from September 24, 2013 until January 9, 2014 and sold only 15 vouchers. This amount of vouchers sold in comparison to the amount the deal was available for purchase doesn't meet the requirement for a re-run.

Review: I purchased a voucher for a hot stone massage and booked my appointment. I was contacted by the company stating I will owe them $15 more dollars to receive my hot stone massage, however on the website it says massage of your choice and that is the only reason I purchased the voucher. I had been looking for a hot stone massage for my birthday which is April 9th. I contacted living social and they stated it was correct what I read but the company wants me to pay the extra money. They offered me Living Social Bucks, however I don't plan on purchasing anymore vouchers when I continue to have these issues with companies that I purchase from off your site.Desired Settlement: I would like my credit card to be credited back for the $15 extra dollars that I will still have to pay the company to receive the massage I made my appointment for. Thanks, [redacted]

Business

Response:

On March 12, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on March 20, 2013. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because she

was charged an extra fee for her [redacted] voucher and believes

LivingSocial should refund that fee to her credit card.

As had been previously explained to [redacted], we are unable to

refund any additional fees that have not been directly charged by LivingSocial.

Unfortunately we will not be able to extend any sort of credit.

We apologize that we were not able to resolve [redacted]'

issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

its not fair to allow someone to purchase from your company and continue to allow false advertising. I will no longer do business with Livingsocial and I will inform all my family and friends to stick with [redacted] because they stand behind behind there advertising. Thanks for nothing.

Regards,

Review: I never received a product I ordered online through their LivingSocial promotion

I bought a $10 (USD) voucher from LivingSocial for "Earbuds with Built-In Mic and Remote" and redeemed it with [redacted] on March 27, 2013. I have contacted customer service several times about my order and all they repeat back to me is the same status shown on the website, which at first said "Valid" (concerning the voucher code), then now, over a month later, shows as "Shipped" with no tracking number. I feel I have been swindled and defrauded, and this company should no longer be allowed to operate. I have asked for my money back as well, and they will not honor that request.Desired Settlement: I would like my money back ($10 USD).

Business

Response:

On May 4, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 8, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he purchased a product and has never received his order.

As of today, a full refund has been processed in the form of LivingSocial credit. [redacted] now has a balance of 10 Deal Bucks that will be valid until May 9, 2018. These Deal Bucks will be applied automatically to his next LivingSocial purchase unless specifically restricted by The Fine Print of the deal.

We hope that this resolves [redacted] issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have bought several vouchers from LivingSocial.com for products and services. In the past there has been no problem with the vendors associated with LivingSocial, or the vendors they select. However, two vouchers were never honored by the merchants. I contacted both the merchants and LivingSocial multiple times and the only thing LivingSocial did was respond that I needed to work with the merchant. In the end, LivingSocial got my money, and I got neither the products or the services I paid for. Understanding that they have a strict policy for returns, I tried to get a credit for the vouchers I had, to use for future purchasese. But, that was not honored or considered either. The ter** should say, "Buyer beware." "You are stuck if the merchant just decides not to honor." My trouble wasn't with the merchant not honoring, the merchants won't even respond.Desired Settlement: I would be happy if the merchant(s) just provided what I was told I would be given, but now I prefer to have a refund because I'm not sure that I want to engage in anymore vouchers for vendors who don't perform.

Business

Response:

On September 12, 2013, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September

14, 2013. **. [redacted] sent a complaint

via the Revdex.com regarding LivingSocial because she had

experienced issues with purchasing vouchers on February 2, 2012 in the amount

of $45.00 for [redacted] Massage.

LivingSocial apologizes for the

negative experience that **. [redacted] encountered

with the redemption of the vouchers for [redacted] Massage. Per

LivingSocial’s refund policy, a refund can be collected within seven days of

purchase or if the merchant goes out of business (www.livingsocial.com/ter**). LivingSocial

has confirmed that the merchant is open and is honoring the paid value of the

vouchers. The voucher for [redacted] Massage expired on February 5, 2013 and is

not valid for the paid value of $45.00. We encourage **. [redacted] to reach out

to [redacted] Massage directly to redeem her paid value of $45.00. LivingSocial

will not be providing an out-of-policy refund in the amount of $45.00 for the

voucher that expired on February 5, 2013.

We hope that this resolves **.

[redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

LivingSocial is putting the burden of a non-responsive vendor on the customer and I don't feel that is resolving the issue. I gave my money to LivingSocial, not [redacted] massage. The vendor won't return calls and most recently the vendor's phone doesn't work, or you can't leave a message. I don't consider this complaint resolved.

Since there isn't a remedy, nor did the Revdex.com process work, I will be letting my friends know not to use LivingSocial as either a merchant or a customer. I'll be posting my complaint online in as any locations as possible to warn other users of risks associated with doing business with LivingSocial.

Regards,

Business

Response:

Review: Greetings,

> I purchased a LivingSocial voucher for a "New York After Dark Kayak Trip for One" from [redacted] Kayak Company ([redacted]) on September 8, 2013 which is valid for September 8, 2013 to November 8, 2013.

> In early October (just barely more than a month after booking), I tried to follow the instructions on the voucher, and it turned out that [redacted] Kayak Company has *NO* trips whatsoever for the rest of the year.

As such, LivingSocial has sold me something which they cannot possibly deliver, which is fraud in my opinion. For nearly two weeks, I have been trying to resolve this, and they keep spinning their wheels. It takes only two minutes to go onto the [redacted] Kayak website to see that no trips are actually available.

Thanks,

[redacted]Desired Settlement: I would like a full refund, plus a personal apology from them.

Business

Response:

On October 28, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Case Number [redacted]. LivingSocial received the complaint on November 4, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because the [redacted] Kayak Company is not offering trips for the rest of the year.

LivingSocial apologizes for the experience that **. [redacted] had with this deal. Our Merchant Services team has been investigating this issue with the merchant to provide a resolution to **. [redacted]’s situation. However, our records indicate that we have processed the refund for $40 in the form of payment received on November 7, 2013 and also credited 10 Deal Bucks to his LivingSocial account for the delayed fulfillment of his request.

We hope this resolves **. [redacted]’s issue.

Best regards,

Review: I purchased a voucher from Living Social for 4 hours of moving services from a company named [redacted]. The last week of September 2013, I began trying to reach [redacted] to schedule the moving services for Saturday November 23rd. Initially, there was some discrepancy between what the person on the phone was telling me I could use the voucher for vs. what the fine print on the voucher stated. So, I contacted Living Social by e-mail. I was told the fine print was accurate and they had confirmed this with the vendor, so I could schedule my move. The first week of October, I began calling and leaving messages for [redacted] and they would not return my calls. Again, I reached out to Living Social. They replied saying they had called the vendor and spoke with someone named [redacted]; Living Social gave me a number to reach her (a [redacted] prefix). This is different from the number noted on the voucher, but I called this number as well. Again, I left multiple messages with no response from [redacted], at Living Social, sent me a very sarcastic response on November 11, 2013 saying they weren't going to make the appointment for me and that I should call more than once. I assured him just because he could reach someone at the customer's phone number did not mean that I could nor that they would be cooperative with me. I asked for a refund of the price I paid to Living Social. That topic has not been addressed by Living Social. Late yesterday (November 11th), someone named [redacted] finally called me back from [redacted] - after trying to reach them for nearly 2 months; they left a voice mail message. I called them this morning and now they tell me they cannot move me on the date I have to be out of my home because they are already booked and "those dates have been booked for nearly a month." When I calmly said the the lady ([redacted]) on the phone, "If someone at your company had responded to me when I first started calling at the end of September, we wouldn't have this problem." I went on to explain the complaints I had made to Living Social and that Living Social told me they had called to check into the situation, but still nobody ever answered the phone when I called, nor would they return my calls, she hung up on me. I did not purchase the services directly from [redacted], I purchased the services from Living Social. Unfortunately for me, this is the second voucher out of 19 vouchers I have purchased from Living Social since May of 2011 that I have not been able to collect the services for which the vouchers were issued. On the first one, Living Social basically told me I was on my own. While I was angry, I was only out $39.00 and I have continued to do business with them. However, this voucher cost me $189.00 and I am not willing to let them get by with ignoring the fact that they have chosen to do business with a company that will not honor it's commitments. I understand that the dates I need are booked. However, if I had gotten response from the provider at any time during the past 7 weeks... or if Living Social would have stepped up to actually assist me in getting my phone calls answered or voice mail messages responded to, we would not be in this situation. Now I have had to solicit bids from other movers - which will cost me between $600.00 and $900.00 on top of the $189.00 I have already spent with Living Social to get the contents of my home moved from my current house to my new one.Desired Settlement: In Lieu of asking Living Social to pay the actual moving costs that I will now have to incur because of their lack of help, I want a refund for both vouchers that I have not been able to use from Living Social. I want the $228.00 credited to my default credit card on file within 30 days. Once this transaction is complete, I want to be removed from all mailing lists from Living Social. In exchange, I will post an update on their [redacted] page that the issues was resolved. I have the e-mail threads related to both incidences stored in my e-mail archive. I am happy to provide those as proof that I, in good faith, have tried to gain help and in both cases, Living Social did little to help resolve the issue. If they are going to sell vouchers on behalf of vendors, then they need to have a little more control over getting those vendors to provide reasonable customer support. Otherwise, they are stealing money from consumers and leaving us to fend for ourselves - which is not good business practice.

Business

Response:

On November 12, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on

November 16, 2013. **. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because he had difficulties scheduling a moving service

with [redacted].

LivingSocial apologizes for

the bad experience **. [redacted] had with this deal. Our system shows that **.

[redacted] has been refunded 189 Deal Bucks to his LivingSocial account, since his

request was outside of the seven days refund policy. In addition, we credited

35 Deal Bucks for the inconvenience caused.

We hope that this resolves

**. [redacted]’s issue.

Best regards,

[redacted].

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I have already explained to Living Social that since this is the second voucher I have not been able to use after paying them for the service, I do not wish to do business with them again - I simply want my money back. For Living Social to put a blanket rejection on refunds at 7 days after purchase is ridiculous since many of their vouchers are supposedly valid for months after purchase. How would I, as a customer, know whether I will have problems using the voucher within a 7-day window. I purchased both vouchers in good faith that I would be able to utilize those vouchers. Living Social was absolutely no help in trying to resolve the issue with the vendor and have basically left me, the consumer, out in the cold at a loss of well over $200.00. I will not accept any settlement other than a full refund to my credit card on file and plan to file a complaint with the Federal Trade Commission as well as the Attorney General's office if they do not resolve this soon.

How is it possible for a company to sell something to a consumer and then take absolutely no responsibility for assisting the customer in using that paid for service outside of a 7-day window?!

Regards,

Business

Response:

On November 12, 2013, the RevDex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted]. LivingSocial received

the rejection of our November 16, 2013 response on November 20, 2013.

**. [redacted] rejected LivingSocial’s

response via the Revdex.com because he is requesting a

credit card refund for the vouchers he purchased on September 12, 2013 in the

amount of $189.

We have

reviewed **. [redacted]’s request and apologize for

any inconvenience he has experienced with this deal. Despite **. [redacted]’s

request being outside of policy he is a loyal customer, and has had an unsatisfactory

experience. As a courtesy, LivingSocial

has reversed the Deal Bucks

credit and refunded **. [redacted]’s credit card used to purchase the deal for the full amount of $189. This

refund will post to **. [redacted]’s account within three to five business days.

We hope that this

resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased two LivingSocial offers for [redacted] sheet sets and paid $88. As soon as I received LivingSocial's email containing the promo codes, I immediately used the internal link to redeem my deal(s). The merchant did not reduce the purchase price/apply the promo code.

When I contacted LivingSocial, they said:

Hi,

We know you were excited about our promotion. The promotion is currently unavailable, which is why you weren't able to take advantage of it. Because the promo code was not entered at the time of the purchase, we are unable to apply it toward the purchase. However, we have applied 5 Deal Bucks to use for your next LivingSocial purchase.

We're so sorry you missed this one and hope you keep checking our site for great offers that let you try something new and different.

If you still have questions, please reply to this email. We're happy to help!

Thanks for LivingSocial!

[redacted] | Consumer Services | LivingSocial | [redacted]Desired Settlement: Immediate refund of my money. I am staggered that they would insult me by offering me a $5 discount on a future deal, and just leave me hanging having lost $88.

Business

Response:

On March 6, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on

March 8, 2013. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because she purchased two vouchers for a four-piece

luxury microfiber sheet set from [redacted] on February 28, 2013 for $88. She

is requesting a refund because she attempted to redeem the vouchers and the

merchant did not reduce the price.

LivingSocial

apologizes for the confusion. When [redacted] originally contacted

LivingSocial, we interpreted her inquiry as relating to a promotional code used

to purchase her LivingSocial voucher, not the merchant redemption code provided

after purchase. Her purchase has been refunded and will show on her bank

statement within 3-5 business days, depending on her banking institution.

We hope that this

resolves [redacted]s issue.

Best regards,