LivingSocial, Inc

Review: I am a c6/7 quadriplegic and was having a lot of muscle pain, so, my friend suggested a deal from livingsocial.com 2X 60min in-home massages for $39. I thought this was a great idea as most massage places is not wheelchair accessible and it's at an amazing price. I purchased 1 for myself, 1 for my mom and 3 for my friends. We all live around the same area in [redacted]. I started trying to book for the massages as directed via coupon from livingsocial.com from mobile massage(provider), after 2 months went by, no response at all so I contacted livingsocial. I requested either refund me my money or book me a massage. So they did. I had to return home early from my vacation to make the appointment but no one showed up. I contacted the vendor, they were very rude and blamed me. I contacted living social, once again, they referred me to the provider, this time, as my friends were also having issues, both living social/provider will honor all 5. once again, the provider, under living social's message said they would get me a massage therapist, the provider lied and stalled one week, then another, then another, then suddenly, they stopped replying my emails/messages on June 14th 2013. I contacted them 4 additional times without luck. I contacted livingsocial, which they were also unable to contact the provider but refuses to refund the 5 packages that I purchased. I have email evidence of all of these communications. As I am a quadriplegic, am in desperate need of a massage, it's been 8 months and I received no services. they offered me a credit of $195 with the mobile massage company toards regular services... I ask, how do I use credit with a company that WILL NOT provide me services.Desired Settlement: All I want is a refund for the 5 packages that I purchased so I would be able to get a massage that I desperately need.

Business

Response:

On August 10, 2013, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on August 10, 2013. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he has experienced issues with redemption pertaining to a

purchase made on December 6, 2012, in the amount of C$195.00 for [redacted].

LivingSocial apologizes for the

experience **. [redacted] has experienced regarding the

redemption of his voucher for [redacted].

Our refund policy dictates that a refund will be processed within seven days of

purchase or if the merchant has gone out of business (www.livingsocial.com/terms).

**. [redacted] contacted us on April 25,

2013, expressing concern in terms of scheduling with the merchant. Based on the

correspondence that was provided by **. [redacted] between himself and Mobile Spa

Elite, it appears that there was miscommunication between both parties as to

whether or not an appointment was scheduled. The thread of email correspondence

between **. [redacted] and the merchant does not have a confirmation email sent by

**. [redacted] to the merchant approving the offered appointment time.

The merchant has exercised good

faith in honoring all outstanding vouchers and has worked with **. [redacted] to

honor the vouchers. **. [redacted] followed up with LivingSocial on July 23, 2013,

requesting a refund again for being unable to redeem his vouchers, one month

after the stated expired of June 13, 2013. Since the vouchers expired two months

ago on July 13, 2013, they are now valid for their paid value of C$195.00 to be

used directly with the merchant as a credit for services rendered.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

If I had made no effort to redeem my coupons with the provider before the expression date, I would not have perused this action against living social (LS).

In an effort to trying to redeem my coupons, I have spent many hours being misled one week after another. I am a quadriplegic; I do not have very many hours of free time a day as I work a full time job, yet, this shady company wasted a lot of my time.. After all the frustration, miscommunications followed by very rude customer service representative and further lies, yet I was still trying to be nice, giving them chances and virtually put my life on hold waiting for this “magical massage” that never happens. When I realized it was seemingly difficult for [redacted] to provide me any services, what I offered was, to both living social, [redacted], and before the expiration date… “If [redacted]/Living Social is not able to provide services to my friend’s and I, I simply want a refund and no hard feelings.” However, I was deferred back to ** and was misled further until exactly 1 day after the expiration date. Then ** stopped all forms of communications with me, no more misleading emails, no replies vis email or phone calls and since my phone call to LS, even LS could not get hold of **.

Attached ARE correspondence and misleading emails from **

From the emails (which is only ½ of the communication between **ad myself) clearly shows **, the company in which LS represented, kept stalling and wasting my time purposely, until finally the expiration date reached then no respond after, all the while promising they would provide services for all 5 coupons in question.

After further contact with LS, LS offered to refund 1 of my 5 coupons, for that I asked why? They replied ** only honours 1 at a time, which I responded with evidence showing they would honor all 5. Then LS said I would get a credit with ** for the full amount, what’s the point to get a credit with a company that is never going to provide me any services (this is not what I purchased from LS). If this is the what LS is telling me now, they LS misrepresented their product, therefore its form of fraud. As far as I'm concerned, ** has fraud me my hard earned money... equally, LS acted in the service of the fraud as they represented this company for this sale.

My understanding of LS is: LS is an online store equivalent of stores like [redacted] etc. If I purchase a pair of [redacted] Runners or a gift card (equivalent to the coupon from LS) and the [redacted] runner is ripped when I opened it later or the gift card vendor refuses to allow me to use it (such as ** not providing me with service). I would return to the store where I purchased the product from to get a full refund (which is what I am attempting to do), and NOT the [redacted] factory or the gift card vender (which is what LS telling me to do).

In this case, with a shady company such as [redacted], in which living Social represented and sold me empty promises/lies. If living social chooses to represent this company to sell lies, therefore living social bares the responsibility to compensate customers who were taken advantage of, by an untrustworthy company, in which they represented. I was clearly taken advantage of in this situation, and LS, as the company that represented **, bares full responsibility.

And one last thing, I would like to remind **. [redacted] to STOP continually referring to me as **. and him when the e-mail clearly stated I am **. [redacted].

Regards,

Business

Response:

On August 10, 2013, the Revdex.com received a

complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the rejection of our August 14, 2013, response on August 16,

2013. **. [redacted] rejected LivingSocial’s response via the RevDex.com because she did not find our offer and explanation to be satisfactory.

We apologize for the negative experience that **. [redacted] experienced in

regards to redeeming her voucher for [redacted]. Per earlier correspondence,

we have reached out to the merchant and confirmed that they are open and

honoring vouchers. Based on the correspondence between the merchant and **.

[redacted] it appears that there was confusion as to whether a reservation was

scheduled. The merchant has acted in good faith to honor the vouchers and is

still open and honoring all outstanding vouchers for their paid value. We

encourage **. [redacted] to reach out to the merchant directly to redeem her vouchers

for the paid value.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: I purhcased a livingsocial coupon for a summer event series that occurs oin [redacted] every wednesday until sept. 4th. However, the promotion coupon/voucher expired prior to the event end date. I have used several vouvhers for this event before and it has never ended prior to the end of the summer series event.

This practice is misleading and manipulative to customers.

I called and spoke with a representative whom I tried to explain the situation and he the left me on hold for 30 minutes when I asked to speak to a manager. I also attempted to call the advertised number on the voucher ###-###-#### but that number was disconnected

LivingSocial says that I was only given 1 month to use the voucher which means that I would have had to attend 2 events in a month; not including dates with inclimate outdoor weather from June 26th to July 31st.

VOUCHER NUMBER: [redacted]9362

NAME AT WILL CALL

PURCHASED ON:

June 19, 2013Desired Settlement: I would like a full refund of my vouchers that cost $36.oo for 2 vouvers ($18/voucher).

Business

Response:

Review: In late November or Early December 2012, I purchased a fly fishing trip voucher from Living Social as a Christmas present. I made the appointment with the merchant for a trip prior to the expiration date. The week of the trip, the merchant called me and noted they would not be able to honor the voucher for the time we booked and asked us to re-book after the expiration date. They informed us we would have additional charges, almost double the original amount paid, because we did not complete the trip prior to the expiration date regardless of the merchant making the cancellation. I explained my concerns, and they contacted Living Social along with myself requesting a refund. Living Social stated they were giving a refund, but never processed it to my credit card. They provided store credit in lieu of a refund. I attempted multiple times to utilize the store credit, but merchants never returned my calls and I ultimately had those refunded. On June 25, 2013, I attempted to utilize yet another voucher. The merchant called me after 2100 hours the night before the scheduled service to confirm the appointment at approximately 1000 hours the next morning. The merchant did not show up to our house until 1200 hours, three hours late, and told us through many phone calls during that time that he was "almost there." When he finally arrived, he seemed "out of it" apparently high on methamphetamine, short tempered, and with very poor personal hygiene. The merchant began telling us he would not honor parts of our voucher. I presented him with a printed voucher clearly stating what services I purchased, when he began to raise his voice at me. I politely asked him not to speak to me in that manner, then he began screaming, cursing, and using violent body movements towards me. My husband intervened and told him to leave, where he continued to make derogatory remarks towards me about my race, gender, and physical attributes. My husband and I conducted an Internet search on the merchant, finding public criminal records related to narcotics use, distribution of narcotics, and assault. I contacted Living Social immediately, notifying them of this disturbing experience by this criminal they endorsed and asking them again to refund the money to my credit card. The customer service representative was understanding and left a message with his supervisor asking for the refund. I never heard back from the supervisor and there was never a refund issued to my credit card. Aside from these , I have also experienced merchants not sending a product I purchased for months and a vendor attempting to solicit illegal transactions. For obvious reasons, I do not want to utilize any of the merchant's future products or services.Desired Settlement: I would like the store credit refunded to my credit card and an apology note for not vetting merchants and allowing a criminal to come to my home.

Business

Response:

On September 5, 2013, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September

5, 2013. **. [redacted] sent a

complaint via the Revdex.com regarding LivingSocial because she has

experienced issues with redemption pertaining to a voucher purchased on June 15,

2013 in the amount of $143.00 for [redacted].

LivingSocial apologizes for the

negative experience that **. [redacted] encountered

with the redemption of the voucher for [redacted]. Per

LivingSocial’s refund policy, a refund can be collected within seven days of

purchase or if the merchant goes out of business(www.livingsocial.com/terms). A

refund in the amount of $143.00 Deal Bucks was provided on June 25, 2013 at the request of

**. [redacted]. LivingSocial is not able to provide an additional refund as the

vouchers have been refunded in their original form of payment which was

accepted by **. [redacted] on June 25, 2013.

We hope that this resolves **.

[redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because the merchant whom Living Social provided said voucher is owned by a convicted felon which arrived to my residence hours late, yelled and curd me, and was coming down from an apparent narcotics episode. I would have requested a refund and would not have participated in Living Social's voucher program had I known they would send merchants like this to my home. I have tried to use the store credit, but Living Social offers poor quality products and services that do no include my rural area. My case is exceptional and Living Social has ethical obligations to refund my purchase since they refuse to conduct proper background checks on their merchants. Had my husband not been there, I could have been injured, raped, or worse by this criminal merchant. For apart reasons, I do not desire to have any future business with Living Social out of fear for inferior products and services and for my personal safety. I will not accept anything less than a full refund to my credit card by Living Social.

Regards,

Business

Response:

On September 5, 2013, the Revdex.com received a

complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the rejection of our September 9, 2013, response on September

10, 2013. **. [redacted] rejected LivingSocial’s response via the RevDex.com because she did not find our offer and explanation to be

satisfactory.

We apologize for the negative experience that **. [redacted] experienced in

regards to redeeming her voucher for [redacted]. LivingSocial’s refund

policy states that a refund may be collected within seven days of purchase or

if the merchant has gone out business. All of the merchants that are featured

on LivingSocial and our affiliated platforms are vetted and researched

extensively.

Per earlier correspondence, **. [redacted] has already received

a refund in the original form of payment, Deal Bucks, used to purchase the

vouchers for [redacted]. **.

[redacted] initially accepted LivingSocial’s offer of Deal Bucks on April 16, 2013

for a previous voucher. LivingSocial will not be providing a credit card refund

for the remaining Deal Bucks credit that is listed on **. [redacted]’s account.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because LivingSocial has not refunded to the original form of payment. I will reject any outcome that is not a refund to my credit card. This has been a recurrent issue with LivingSocial's merchants and it is utterly unacceptable for LivingSocial to believe it is appropriate to allow a drug-using, criminal merchant to enter my home. It is even more extraordinary that LivingSocial believes I am comfortable utilizing their criminal-latent merchants in the future. LivingSocial has not acknowledged the atrocious act of verbal assault and fear for safety I experienced with their business partner. Rather, they only state they are sorry for my "poor experience." I will continue to escalate this matter, even to the company's executives, until a refund is issued and LivingSocial apologizes for allowing a criminal into my home. I am very disappointed at [redacted]'s inadequate responses and lack of concern for what could have been a life and property threatening situation. I have looked this merchant up on Yelp and have found that multiple other persons have experienced similar treatment from both the merchant and LivingSocial. This merchant tried to cheat me, lied to me, and was derogatory in a verbally abusive manner towards me. This poor behavior deserves a vehement apology from LivingSocial and a full refund to my credit card. It is the ONLY respectable thing to do. I am growing increasingly frustrated with LivingSocial and am prepared to take this matter up with the company's executives.

Regards,

Review: I have several complaints but I will highlight two. The first of which is a deal that livingsocial sold that involved driving a luxurious vehicle around a track. My boyfriend and I purchased two deals ($149 a piece) and then immediately tried to schedule it but as it turned out, the event was already sold out or had one opening a day hence my boyfriend and I could not participate together. I contacted livingsocial as to how we could remedy the situation and I was informed that I could fly to a different state to redeem my deal voucher. Given the fact that livingsocial is a discount retailer, I asked them to explain how exactly it would be a discount if I had to then pay for travel and accomodations. Obviously, they couldn't. They refused to refund me even though I did absolutely nothing wrong. After complaining multiple times and threatening to contact the local news station, they gave me "livingsocial bucks" for $149 so I was still without the other $149. What this all comes down to is an issue of supply and demand and a rather simple one at that. Sell the amount of deals or vouchers based upon the number of available appointments and no more. The demand for the deal was far greater than the supply and yet, livingsocial refused to take any responsibility. They appear to do very little research as to how their vendors are going to fulfill the orders and also don't seem to care. I then used my "livingsocial bucks" on a cheesemaking class for my boyfriend and I for $35 a person. The description of the event was unbelievably misleading and borderline fraud. I informed them again about the misleading nature of the event and surprise surprise, they refused to do anything. Customer service is clearly not a concern for them and I am fed up. I have wasted far too much money in this recession on their sketchy business model and I would really like some course of action to follow. Livingsocial needs to stand by their customers and instead, they are screwing them over.Desired Settlement: I would like to be refunded for the luxury driving event ($149) as well as for the cheesemaking class ($70) and NOT in livingsocial bucks. I do not want to do business with their company ever again. I will gladly go to the local news station in an effort to inform my community about their business model and hopefully, a community boycott.

Business

Response:

Review: On several occasions my business has attempted to do business with LivingSocial and we have been turned down with no explanation of why. Over the course of the last few years, we have made note of multiple Martial Arts schools of all sizes and numbers of years in business that LivingSocial as entered into agreement with in our area and marketed over their website.

Any attempt by my business to advertise with this business generates an email declining the offer with no reason or explanation of the rejection.There is no possible way to reach their advertising department to discuss the qualifications needed to do business with them. Multiple attempts to contact their headquarters has resulted in a response that there are no phone lines in the advertising department nor are there any employees that return phone calls. This is unacceptable. Our business has been in operation over six years and is a family-owned and operated entity the prides itself on providing the highest quality credentials available to our clients. It would be appreciated if we understood the reasoning behind their selective and seemingly discriminative business practices.Desired Settlement: LivingSocial needs to improve their methods of communication with businesses that are attempting to develop a working relationship with them. Their reputation for business to business service is dismal.

Business

Response:

On October 3, 2013, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on October

5, 2013. **. [redacted] sent a complaint via

the Revdex.com regarding LivingSocial because he has

experienced difficulty reaching our sales department regarding featuring

a promotion with LivingSocial.

LivingSocial apologizes for the

negative experience that **. [redacted] experienced attempting to

reach our Marketing Consultants to discuss a potential partnership.

We appreciate **. [redacted]'s enthusiasm to partner with us, however

LivingSocial is not currently interested in pursuing a business

relationship with [redacted]. If our needs change in the future we will be reaching out directly to **. [redacted] to discuss the matter further.

We hope that this resolves **. [redacted]’s issue.

Review: Products received were damaged and not to mention horrible delivery service. Company not responding back to emails regarding refund.

Purchase Date: 08/18/2013

Received Date: Approx. 09/12/2013-09/13/2013

5 Orders of Iris Charm Bracelets:#'s [redacted]

Sales Rep.: [redacted]

Payment Method: Bracelets purchased through LivingSocial as a voucher where I paid $120 total for all the orders. Then when I redeemed the vouchers on their website, I contacted [redacted] to see if she could send me the orders together because shipping was $5.95 per order. She said no. So I ended up paying an additional $29.75 total for all orders shipping. Payment on my end was done using 1 credit card for living social and 2 credit cards to pay for the shipping on [redacted]'s website.

With the shipping being extremely late (1 month) and some of the products being defective, I do want a refund. The company states to be professional and have all products of quality, which I absolutely do not agree with. Not only were the products defective, but also did not show exactly what they looked like in the picture. The picture shows vibrant colors, and the colors I received were dull. Some of the packaging they came with (little orange baggies to put the bracelets in) were dirty with white spots. Not what I would call professional. I contacted the company via email even attaching pictures of the problems and they said they can either exchange them or do store credit, but I do not have time to wait an additional month due to their poor service. I let them know that I was interested in a refund and the last I heard from them was 09/17/2013. I tried emailing them again with no success in receiving a reply.Desired Settlement: The settlement I am seeking from the business is for a full refund of $120 and $29.75. I will take care of shipping costs on my part when I send the products back to the company. I do not intend on doing business with them again in the future.

Business

Response:

On September 28, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on October 4, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased a voucher from [redacted] and the product came to her damaged and unusable. She would like a refund for both the shipping cost and the voucher costs back to her credit card.

Review: Consumer filed complaint against [redacted], however the issue was not resolved. Business said to contact Living Social for a refund:

they didnt provide the service we had agreed upon nor will they correct the issue or provide the rest of services paid for in a timely manor

I have all the emails but in short, my daughter purchased from living social 5 cleaning vouchers for me for xmas. In May I arrange with on-site cleaning to come to my house and provide me with a full house cleaning, which I paid extra for on top of my vouchers. This full house cleaning was designed by myself and the company to include washing the walls and baseboards as well as kitchen cabinets and on top of the kitchen cabinets...also was to include the regular cleaning. This was to be an all day thing and the cleaner would not leave until the job was complete. The cleaner arrived we went over the instructions with her and the went out for about 2 1/2 to 3 hours when we came back the cleaner had already left AND all the dishes from on top of the kitchen cabinets were on the counters and nothing was cleaned. The note read that we needed degreaser for the top on the cabinets and for us to wash the dishes b4 we put them in the dishwasher and that she hadnt done the basement. She also hadnt done the walls nor the baseboards nor the bathroom floor nor swept under the beds and much more not done!! I then just decided since the dishes were all over the place that I would get up and do the job...it wasnt even close to needing a degreaser I used our own green works product and a cloth and wiped it down no problem....did I mention that I am 76 years old!!! This lady did not fulfill the contract and nor did on-site cleaners when I contacted them and complained!!! I still have vouchers left with them and they do not respond to the emails as I am trying to use up the vouchers up so I can hire a real cleaning service that isnt out to ripe me off. I have asked for dates in sept 2 weeks apart so I can be done with them as they have said they are busy until then!!!! BUT REALLY THEY SHOULD BE COMING OUT AND HONOURING THE 1ST VISIT and doing the job as it was arranged in the 1st place. Essentially WHAT I WOULD LIKE IS ALL MY MONEY BACK for the 1st visit that I was taken advantage of and the vouchers that I have not yet redeemed. I have complained to Living Social and I will not stop until I am compensatedDesired Settlement: it is stated above but again I would like to be reimbursed for all vouchers as the service was not provided.

Business

Response:

On October 24, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on October 29, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she is requesting a refund for 5 vouchers she was gifted for [redacted] in addition to a refund for the additional amount paid to the merchant.

Review: 6 hours of cleaning services were paid for through Living Social and only 2 hours have been redeemed. [redacted] is not responding to any emails.

I received a gift of three 2 hour cleaning services on December 17, 2012. I booked my first cleaning shortly, thereafter, and the cleaner did not show up as scheduled. I did not receive a phone call or email letting me know that she wasn't going to be coming. I waited ALL morning. I finally received an e-mail back from them later that day. If I had not inquired as to why she did not come, I would not have received any kind of communication from them. Who doesn't call a client to let them know they can't make it?! Fine. I rebooked for another time and the day of the scheduled cleaning, I received an e-mail shortly before the cleaner was to come, stating that the cleaner would again not be coming. At this point, I started to worry that maybe I was being scammed. Finally, after deciding to give them one last chance, the cleaner showed up. She did a decent job cleaning in the 1.5 hours that she was here. Since then, I have not been able to book my further 2 sessions that have been paid for. I have been contacting them since May 2013. The only response I seem to be getting is them trying to upsell me to a full house cleaning. When I answer that I am not interested in paying for an upgrade to a full house cleaning, I don't hear back. This has been a back and forth for 6 months. I did not hear back from them on my last attempt. My voucher expires on December 24, 2013. I truly feel that I have been scammed. I have read many, many reviews online that sound identical to my review of this company. I am bitterly disappointed, especially since this was a gift. I no longer want any services from this company; however, I would like a refund for 4 hours of cleaning that was not provided.Desired Settlement: I would like a refund for the 4 hours of cleaning services that were paid for but not provided.

Business

Response:

On November 23, 2013, the Revdex.com received a

complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on November 29, 2013. **. [redacted] sent a

complaint via the Revdex.com regarding LivingSocial because she didn't receive the full service included on the voucher.

We understand **. [redacted]’s

experience was disappointing, and we're sorry for that. We would like to

investigate this issue for them but aren't able to locate their LivingSocial

account based on the information provided. If **. [redacted] would please respond

and let us know the email address on their LivingSocial account or the voucher

number, we would be happy to assist further.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I am responding to Living Social's response to my complaint.

The voucher number is [redacted]. The email address that was associated with this voucher was hacked, and therefore no longer exists. The voucher was purchased by my mother, [redacted], as a gift for me, [redacted]. I am contacting the Revdex.com and Living Social personally because I do not feel my mother should have to get involved. She purchased the deal out of generosity, and I don't feel that she should have to waste her money, nor her time dealing with this issue. I had previously presented this complaint to Living Social. The only response I ever got from the customer "service" representative was them asking for my voucher number, which I had included with EVERY correspondence sent to them. After I pointed this out to the guy, I did not receive any more responses. I felt like I was being blown off. Like our business did not matter.

I hope to get this matter resolved soon.

Regards,

Business

Response:

On November 23, 2013, the RevDex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted].

LivingSocial received the rejection

of our November 29, 2013 response on December 2, 2013. **. [redacted] rejected LivingSocial’s response

via the Revdex.com because she wants to resolve this matter on behalf

of the account holder.

We have reviewed **. [redacted]’s

request and apologize for the inconvenience. According to our policy, we are authorized to only

share information about the account with the account holder. We are unable to

grant **. [redacted]’s request and proceed because it would be a

breach of our policy that is set to secure our account holders.

We hope that this resolves **. [redacted]’s issue.

Best

regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: This does not resolve my issue at all. I was given a voucher as a gift, and the services that were paid for were not delivered. Why offer the option of having people buy "gifts" on your site, and then turn around and say there is nothing you can do. The gift was given to me, in my name, and therefore it is now in my possession. It doesn't matter whose account is what purchased through.

Besides, this is my mother, not some stranger on whose behalf I am speaking. I am so disappointed by this response. It's not good enough. My name is listed on the voucher, and the bottom line is, money was spent, and the service was not delivered.

I hope to get a better response then this!!!!

Regards,

Business

Response:

On November 23, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection

of our December 2, 2013 response on December 2, 2013. **. [redacted] rejected

LivingSocial’s response via the Revdex.com because she is

requesting assistance on another consumer’s account.

We have reviewed **.

[redacted]’s request and apologize for the trouble regarding this deal. For

security purposes, we are only permitted to share information with the account

holder. We are unable to speak with **. [redacted]’s regarding another person’s

account, as her name is not listed as the account holder’s name. It would be considered breaking our policy that is in

place for the protection of our consumers.

We hope

that this resolves **. [redacted]’s issue.

Best regards,

Review: I have bought numerous vouchers and the store who has to honor the voucher. 1. does not answer the call. 2 the site does not exist or honor. 3. I have tried to work to get the voucher honor but the store does not have time to honor then the voucher expired. 4. one of the voucher did not list only time available for the dance class.Desired Settlement: refunded cash or credit card...

Business

Response:

On September 4, 2014, the Revdex.com

received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the

complaint on September 4, 2014. [redacted] sent a complaint via the RevDex.com regarding LivingSocial because they purchased numerous voucher

that haven’t been able to be redeemed for various reasons. They are now requesting

a full refund for all of these vouchers.

LivingSocial has reviewed [redacted]’s

account and we see that seven separate refund requests were submitted to our

Customer Service team on September 4, 2014. Since there were no specifics

provided within [redacted]’s Revdex.com case, LivingSocial would like to address

these refund requests in a general manner.

Upon investigation of each of [redacted]’s

refund requests, it was found that all seven of the merchants are open and

honoring these vouchers for their paid value. It has also been determined that

they were honoring vouchers throughout the promotional period. All of the

vouchers [redacted] is requesting refunds for are expired. The expiration

dates for these vouchers range from November 15, 2011 to November 15, 2013.

[redacted] contacted LivingSocial three times on September 5, 2013 to request

refunds for three of these seven vouchers for reasons that were of no fault of

the merchant. There has been no contact to LivingSocial from [redacted] since

September 5, 2013. Additionally, these three refund requests were also made

after the expiration date of the vouchers.

In [redacted]’s seven refund requests made

on September 4, 2014, they claim that these merchants weren’t able to honor the

terms of the voucher. [redacted] did not contact LivingSocial during the

promotional periods of these vouchers to inform us of the trouble they were experiencing

redeeming these vouchers.

LivingSocial is denying [redacted]’s seven refund

requests since they were all made more than seven days from the date of

purchase and all of these vouchers have now expired.

LivingSocial is more than happy to assist

with the redemption of vouchers, whether during or after the promotional

period, however once a voucher has expired it is no longer eligible for a

refund. If [redacted] would like assistance contacting the merchants to

redeem these vouchers for their paid value, we ask that they contact our

Customer Service team at help.livingsocial.com so we can work with them to

resolve this issue.

We hope that this resolves [redacted]'s

issue.

Best Regards,

Sarah

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:i have requested the refund of the purchase so I can use for other discount or values, but it was rejected because the living social said. They are able to contact with the business and they are operating. so my request was rejected, so i've tried to call time after time and it was never answered and I just gave up.I personally use many site for purchase ranging from [redacted] to [redacted] to different social sites. And sometime after I show good deal and bought them. and again. the site did not honor my coupon.. and dance class.. when I went there they only offered on friday class for the deal. and it was not listed on the coupon as such. and last is that every time the request for refund for credit is rejected. and compare to other site who they call the company and try to resolve the issue. from this company I just get email saying, I"m sorry your window of return in 7 day has expired. good luck next time.I've spent money on these coupon. what are deal if you can't redeem them or what good is deal site if they are not making sure the customer is actually having a good experience and actually use the coupons.

what good is a discount if the purchaser can not use them?

Regards,

Review: I ordered 2 mini I pad items in December, 2012. After repeatedly contacting [redacted] to no avail for an incomplete order I contacted Social Living where I purchased the voucher for the products . I received one response more than a month ago the order was partially shipped. I have inquired several more times and do not get a response from social living or [redacted].

The name is [redacted]. Last four digits [redacted]. I purchased two I pad covers with stylus and screen cover.

Sent from Windows Mail

From: LivingSocial Support

Sent: ?February? [redacted]AM

To: [redacted] Subject: Your LivingSocial Help Request #[redacted]

Thanks for contacting us!

Hi *,

Hmm, that’s odd – we were unable to locate this purchase.

If you find your credit card was charged for this deal, but you can't find the voucher, please provide the first and last name and the last four digits of the credit card used to make this purchase.

If you know the email address associated with your LivingSocial account or have the voucher number, we can also locate it that way.

If you still have questions, please reply to this email. We're happy to help!

Thanks for LivingSocial!

[redacted] | Consumer Services | LivingSocial | [redacted]

Have a question?

You can reply to this email or visit our support portal.

LivingSocial | 1[redacted]

Copied is one of many e mails. My order was located after this initial order.

Thank you

Business

Response:

Review: I purchased a $259 to 2 Night Weekend Stay for 2 at [redacted] from LivingSocial. Voucher #[redacted] • Purchased on: 10 Nov 2011. Since purchasing the voucher, I have been unable to redeem the voucher. Whenever I call the merchant ([redacted]) they never pick up. When I leave a message, they never return my call. When I e-mail them, they do not respond to my e-mail. I am not the only person having problems redeeming their voucher with that particular merchant. Looking at their TripAdvisor reviews: [redacted] "I purchased a livingsocial deal for $260!!! Called and emailed numerous times as soon as I mentioned my coupon I received no help. I did get a little further when I didn't mention the coupon at all, but when I started talking about what dates I again received the cold shoulder. There is no "charm" or "character" in doing this to someone. If you didn't want to honor the deals you shouldn't have partnered up with livingsocial. VERY UNPROFESSIONAL!"

"Like several others, I bought a [redacted] and then found it impossible actually to make a reservation: multiple emails and voicemails over several months were never answered and often it was impossible even to leave a voicemail as the mailbox was full. Eventually I complained to [redacted], as a result of which [redacted] finally emailed to offer some dates. I emailed back to select a weekend: they did not respond. I complained again to [redacted] and got my money back. The frequency with which this evidently happens, judging by others' experiences, leads me to suspect [redacted] have found a way of gaming the [redacted] system by selling lots of coupons and making it very difficult to redeem them. It's not to the credit of [redacted] that they let this happen."

When I tried to contact LivingSocial about this problem, they have largely ignored my complaints. Most of their time, their response is "Please contact the merchant to redeem your voucher". That is not helpful when it's impossible to contact the merchant. When I called LivingSocial, they said their Merchant Services team would try to contact the merchant on my behalf. After waiting 3 weeks, the only response I receive from LivingSocial is "Please try to contact the merchant to schedule a stay". When the merchant never responds to any e-mails or returns any phone calls, how am I supposed to do that?

I used to be a huge supporter of LivingSocial - I have easily purchased $1000+worth of vouchers from them. It has been an incredibly disappointing experience that LivingSocial won't support customers when their merchants refuse to honor the vouchers. That is probably why LivingSocial itself has 1.5/5 stars on [redacted] I'm actually incredibly surprised that LivingSocial still has a A rating with Revdex.com considering their poor customer service.Desired Settlement: I am simply asking for a refund in the form of LivingSocial credit since I am unable to redeem my voucher with the merchant.

Business

Response:

On May 2, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 2, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he would like a refund for a purchase made on November 10, 2011 in the amount of $259 for [redacted].

Review: On 6/27/12, I purchased 2 golf vouchers (@$35 each) for 18-hole rounds of golf at [redacted] Golf Course. I tried several times to use the vouchers last year, but had difficulty booking acceptable tee times with the course. A few weeks ago I tried to book tee times and was told the course was sold and my vouchers would not be honored. I contacted Living Social for a refund, since I'm still within the "paid value" period, which expires on 6/27/17. On 6/23/13, I contacted Living Social via email and requested a refund. I got no response from them, so I called them on 6/28/13 to inquire re: my refund. They told me that since I deactivated my account with them they can't give me my money back. I told them there is nothing on their vouchers that indicate that I must have an active account to get a refund for a product or service that they sold me, but the merchant failed to honor. They claim that when I requested to deactivate my account they sent a message advising that when my account is deactivated my vouchers will not be refunded. I told them this is not true and that they never sent me any such message. Further, one of the vouchers was a gift for a friend. Meaning that if my friend hasn't used her voucher yet, it's invalid. So essentially they are saying that since I no longer wish to purchase their services in the future, they can pocket my money for services I purchased in the past for which the merchant whose services they sold failed to provide the services that were purchased. Further, they claim that they can't reactivate my account in order to give me a refund. Living Social is scamming people out of their money and this is why I cancelled my account. This does not give them the right to keep my money for services that were not rendered.Desired Settlement: I want my money back .

Business

Response:

On June 28, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on July 2, 2013. **. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because she

was requesting a refund for her [redacted] Golf Course vouchers.

As **. [redacted] described, she requested that her LivingSocial

account be fully deleted. An email was sent specifically explaining that all

vouchers and information on her account would be permanently deleted if she

decided to proceed. **. [redacted] elected to go ahead with the account deletion. A

refund will not be given for these vouchers as there is no longer an account to

credit.

We are sorry that we won’t be able to resolve **. [redacted]’ issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: the company's claim that they informed me that deleting my account would invalidate all vouchers is absolutely a false statement. The only message the company sent me when I asked to cancel my account was that they were reviewing my request and would get back to me. I received no further message from them after receiving that response. In fact, I did not even learn that my account had been closed until I requested reimbursement for the vouchers that were not honored by the vendor.

Regards,

Review: I purchased a LivingSocial deal to use at [redacted] in [redacted]. I originally asked for a refund because their store hours were too restrictive and I could not redeem the voucher during their business hours, which were not advertised on the original deal. LivingSocial refused to grant me a refund, so I left work early on the last day I could redeem the deal at [redacted], and arrived more than a half hour before [redacted]s advertised closing time (February 26th, 2013). When I arrived, no one was there, the lights were off and all the bar stools were turned upside down on the tables. I emailed LivingSocial and requested a refund on the grounds that they closed before their advertised hours and I therefore did not have the expected opportunity to redeem my voucher at the place of business. They refused, and I requested that they offer clarity as to why they would not honor a refund since the business closed before their advertised hours. I have not received a response, even after I had asked them to escalate my complaint and in failing to do so, I would file a complaint with the Revdex.com.

Business

Response:

On March 4, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

5, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased a voucher for [redacted] on August 27,

2012 for $12. He is requesting a refund because he attempted to use the voucher

on the day it expired and arrived a half hour before the merchant closed (per

their web site) but they were already closed.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be issued within seven days

of purchase or if the merchant has gone out of business. The merchant

advertises their closing time as 6pm on their website, but as 5pm on their

Facebook page. The Facebook page appears to have the accurate hours of

operation, but [redacted] only viewed the merchant website and therefore

arrived at the location after 5pm. LivingSocial apologizes for the confusion

that occurred. [redacted] did have six months to use the voucher and waited

until the final day only to find that he did not have the correct hours. His

purchase has been refunded as a courtesy outside of policy, and will appear in

his bank account in 3-5 business days. We encourage [redacted] to use his

vouchers earlier than the day of expiration to prevent this sort of confusion

from happening in the future.

We hope that this

resolves [redacted]s issue.

Best regards,

Review: On November 14, 2012 I purchased a voucher from Living Social for $16.00 for what stated on the vouchers as "Standard Oil Change, tire rotation, & 27 Point Inspection from [redacted]" My husband made an appt with [redacted] for March 12 , 2013 at 11am and when he made the appt he made [redacted] aware that he was using our living social voucher. Upon arrival to our appt at [redacted] the [redacted] service rep told us the voucher we purchased was invalid, expired, and wouldnt even cover the oil change so he refused to honor the voucher so we wound up not having our car serviced. I contacted living social about this incident of this unredeemable voucher at [redacted] because of the rude service and because the Living Social voucher clearly states the expiration date isnt until March 19, 2013 and we tried to redeem the voucher on March 12, 2013. Living Social refuses to give me a refund of my $16.00 and their unqualified representative even told me that my voucher was expired when it was clearly not. I emailed the actual voucher to Living Social showing that the voucher still hasnt expired as of today and they still refuse to give me a refund. They sold me a voucher where [redacted] says they will not honor it as it wont even cover the oil change either. Living Social sold me an invalid voucher that will not be honored by their merchant and tell me its expired when its not and all I want is my money back. This is now the 4th scam voucher Living Social sold me. I have all proper documentation of the voucher purchased and all email correspondence from Living Social refusing to give me my refund to my credit card.Desired Settlement: For living social to stop scamming people out of there money by selling unredeemable vouchers to merchants that will not even honor the service purchased even when consumer follows are terms and fine print on living social voucher. Should not scam people out of their money for services that can not be redeemed. I want a REFUND to my credit card.

Business

Response:

Review: August 12th, 2012 I purchased a LivingSocial voucher for $66. It was for a one night stay in [redacted]. The expiration date for the promotional portion of the voucher has passed but the fine print of the voucher says that the paid for portion does not expire and can be applied towards the balance of a stay at the hotel. When trying to redeem at the hotel, I was told they could not honor any of the voucher because it had expired. I contacted customer service at Living Social and was told that basically there was nothing they can do. In looking into this matter, I saw that a class action lawsuit had been settled against Living Social a few months ago for over $4million because of this unlawful practice. A company that has already been sued and forced to settle for an unlawful policy, yet continues to follow that policy is one that should not be allowed to continue its current business practices.Desired Settlement: I want a full credit card refund for $66.

Business

Response:

On March 14, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on March 20, 2013. [redacted] sent

a complaint via the Revdex.com regarding LivingSocial because his

voucher for [redacted] was refused for its paid value after expiration.

As all of our merchants are required to honor the paid value of a

voucher due to the Federal Gift Card Law, [redacted] is accepting the paid

value which we have confirmed. [redacted] should contact the merchant and ask

to speak to a manager if necessary in order to redeem the voucher.

We hope that this resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: I had my first negative experience with Living Social back in October when I bought two vouchers for a zombie horror experience. The actual horror associated with the experience was waiting in line for 5 hours without ever receiving the show/activity that was paid for. Living Social refused to give me a refund then, but did give me a credit to use on another Living Social experience. I purchased a window washing with part of that credit ($26) and paid an additional $79 for the deal from [redacted]. After making my first appointment, the merchant never showed up. After making the second appointment the following weekend, the merchant never showed up and failed to return my calls and text messages. I contacted Living Social with my complaint and they proceeded to contact the merchant who agreed to come the following week, and again, never did. I am beyond frustrated with the failure to provide this simple service while wasting hours of my time, and am even more insulted by Living Social's complete disregard for my negative experience. I would like a refund in its entirety for this mess and will not even consider a credit for a future Living Social deal, which I am positive will result in yet another disappointing experience.Desired Settlement: $79 Refund to my credit card.

Business

Response:

On March 26, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

28, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for window cleaning from [redacted] on November 30, 2012 for $79. She is requesting a

refund because she had numerous scheduling issues with the merchant and the

merchant did not show up to appointments.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may be provided within seven days of

purchase or if the merchant has gone out of business. The merchant has stated

that although there were scheduling issues with [redacted], that they were

offering do clean additional windows free of charge to remedy the issue. However,

due to [redacted]’s experience, the purchase has been refunded back to the

original form of payment. 26 Deal Bucks have returned to her LivingSocial

account as credit toward future purchases and $53 has been refunded to her card

on file and will appear on her bank statement within 3-5 business days,

depending on her banking institution.

We hope that this

resolves [redacted]s issue.

Best regards,

Review: Purchased a 4/5/13 event ticket to '[redacted]' for $20. The event was held at [redacted]. Upon arrival, the waiting line was approximately 150 yards long and wrapped around the entire establishment. After standing in line for over an hour and unable to access the event (which happened to be in a confined space at the pool), myself and dozens of others complained to no avail, verbally asked for refunds to no avail, and ended up leaving frustrated. We essentially paid $20 to waste an hour of our time standing in line. I emailed Living Social the following day and requested a refund, with the reason that the botched event wasn't even accessible. They responded with a 'No'. My request was apparently outside of their "refund range". But they'd be happy to give me a $5 credit on another purchase. Living Social intentionally misled THOUSANDS of customers into purchasing tickets for a venue that only held several HUNDRED people; and pocketed the profits with no apology or acknowledgment for the 'oversight'. I'm hoping the Revdex.com will have some say in admonishing Living Social from continuing such fraudulent activities. Requesting refund as well. I didn't pay $20 to stand in line for over an hour and then go home.Desired Settlement: DesiredSettlementID: Refund

Request full refund and/or Compensatory credit of $50 for the wasted time at the event, and in dealing with dismal customer service.

Business

Response:

On April 17, 2013, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 17, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she is requesting a refund for a purchase made on March 17, 2013 in the amount of $20 for one general admission ticket for [redacted].

Review: There are two living social vouchers that I have been talking to livingsocial team for the past year and I haven't been able to get my money back due to fraudulent practices followed by the company. The two vouchers in question are

1. Cleaning services by keen eye cleaning services purchased on for $45 on 4 dec 2011

2. Gift to [redacted] on [redacted] subscription purchased for $13 in mar 2012.

Both were purchased via the livingsocial account.

The merchant for voucher 1 above hasn't replied to my phone calls for over an year. I tried contacting livingsocial customer service over phone last year in June/July timeframe over this issue, and the customer service representative acknowledged a problem with that vendor and gave me an alternate number to contact and that didn't work out either. I have been trying ever since then to get my voucher refunded as store bucks but livingsocial doesn't seem to honor it. Please assist in getting my $45 back because of the fact that the vendor doesn't exist and the fact that I have been contacting livingsocial for almost an year on this particular problem.

You can also look at a complaint another customer has on this exact same issue almost an year back.. I am not the only one facing of faking this issue. [redacted]

The second voucher in question is a gift that I had given to [redacted] and when the person tried to redeem it earlier this year (mar 2013) which was within the expiration date/timeline of the voucher, the merchant website said that the voucher isn't valid. Further calls to [redacted] also said voucher was expired. I emailed livingsocial back in mar2013 on this issue and asked for a refund and the team asked me to contact a different person again(which in this case doesn't work as it was a gift and is embarrassing to me/other person to call a third person), so when I asked for refund, livingsocial balked again. This was a goofup they caused and should rectify a dn should issue my store refund/credit immediately.

I have other expired vouchers with livingsocial that I will use and not ask for refunds because the merchant is still in service. Those are not an issue. All I am asking for is that the teo vouchers in question above need to be refunded t me as there are problems with the companies honoring them and livingsocial is the company I paid my money with.

In general the amount I paid for the voucher should always be available for use upto 5 years through the purchase date and the [redacted] law also guarantees it ..

[redacted]Desired Settlement: Please assist in getting my hard earned money back.

Business

Response:

On May 4, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 4, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he has requested refunds for two deals, one for the [redacted] and one for [redacted].

Because there was an issue with the promotional code, as a courtesy, a full refund has been processed in the form of LivingSocial credit for [redacted]‘s [redacted] voucher. [redacted] now has a balance of 13 Deal Bucks that will be valid until May 8, 2018. These Deal Bucks will be applied automatically to his next LivingSocial purchase unless specifically restricted by The Fine Print of the deal.

However, we are unable to provide a refund for [redacted]’s voucher because the merchant was operating and honoring vouchers for the promotional period of the deal. However, [redacted] can still redeem the voucher for its paid value of $45 with [redacted]. This paid value is valid for five years.

We hope that this resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: I orders tickets for the [redacted] race event for 130 dollars, the voucher said the ticket would be in the mail, there were never tickets in the mail, customer service didn't respond to resolve the issue.

this is fraud.

the voucher number issues was [redacted].Desired Settlement: The charges of $130 need to be credited to the same card.

The business practice is fraudulent and the business should be closed down.

Business

Response:

On May 26, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 28, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased a voucher for event tickets and did not receive the tickets before the event.

The voucher instructions clearly provided steps that all consumers needed to complete by My 15 to receive their tickets. The tickets were distributed and mailed by the merchant, the [redacted] contacted LivingSocial on May 25, one day before the event. Because LivingSocial did not have access to the tickets, [redacted] was directed to contact the merchant directly for assistance.

Because the event has passed, we are unable to provide [redacted] with a refund.

We hope that this resolves [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I entered the mailing address way before the event, the tickets were never mailed, this is a fraudulent business practice. Your statement that I responded only the day before the event is a lame excuse for never sending the tickets. Your sale practice clearly says that the tickets are send within 48 hours before the event, so why should I complain before that timeline? I never received instructions to contact the organization directly, that was your part of the deal to manage that contact, it is part of the fee I paid you for. Your refusal for a refund confirms my opinion of your intended fraudulent business practice. I request a full refund!!!

Regards,

Business

Response:

On May 26, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our May 29 response on June 4, 2013. [redacted] rejected LivingSocial’s response via the Revdex.com because she would like a refund for her voucher and feels that the deal was not honored as advertised.

Review: Livingsocial.com had a deal running ([redacted]) that indicated that there were 23 days left to purchase the deal. The deal closed within 2 days. They claim that the cap was reached for the amount of deals they were allowed to sell. Nowhere on their website does it indicate that there is a cap on the amount of deals that they can sell. The only limit they have displyed is the time limit of purchasing the deal.Desired Settlement: I would like to be allowed to purchase the deal for [redacted]. (I pay $250 and get $500 credit to puchase appliances at [redacted].)

Business

Response:

On May 27, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 28,

2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she wanted to purchase a voucher for [redacted] but the

deal closed before she could purchase. She is requesting to be allowed to

purchase the deal.

Each deal runs for a

certain period of time on LivingSocial.com. Once that times runs out or the cap

on a deal is reached, the deal closes and is no longer for sale. [redacted]

contacted about this purchase the afternoon of May 27, 2013, and the specific

deal she wanted closed in the early morning of May 27, 2013. [redacted] then

enrolled in LivingSocial Plus, a premium monthly membership, and took advantage

of one of the benefits that allowed her to purchase a deal after it closes.

This voucher is currently in her LivingSocial account.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

There are a few issues not addressed by the business.