LivingSocial, Inc

Review: I purchased several theraphy sessions based on deceptive advertizing online by this clinic.

It took at least 10 phone calls to finally have someone pickup the line.

Were told that what was purchased could only be provided in an extremely small and unacceptable time frame window and that the services could not be provided for at least 1 month, none of which was expected when I purchased these services.

I am be told that I will not be refunded.Desired Settlement: Refund and a correction in their future advertisements

Business

Response:

Review: On January 9th 2013 I purchased a Living Social Voucher for [redacted] and paid $39 for the voucher through www. livingsocial.com. After purchasing the voucher (#[redacted]), I made multiple attempts to contact [redacted] to schedule the service (at home auto detail). It took me multiple phone calls over the course of 8 weeks to reach a representative at [redacted] and to schedule an appointment in March of 2013. However, the company never showed up for service on the scheduled date. I called [redacted] several times over the course of the following weeks and left several messages, but the company never returned my call. While trying to reach the company again, I found out that my voucher is now expired. I contacted Livingsocial.com Customer Service and reported the situation. I requested that my voucher is refunded since I never received the service I had purchased despite of multiple attempts to contact the company that promised the service and who's voucher Living Social had sold me. Living Social responded that since the voucher is now expired, they would not refund it’s purchase price. Living Social profits from the vouchers they sell, yet the company fails to ensure that the companies they are involved in fact provide the services that Living Social sells on their behalf. When a problem arises, Living Social does nothing to resolve it.Desired Settlement: Refund of the original purchase price of the voucher credited back to my account.

Business

Response:

On September 12, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September 14, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased a voucher for service with [redacted], which has not been rendered. [redacted] did not show up for their scheduled appointment, and therefore **. [redacted] would like a refund for the amount of the voucher.

Review: I purchased a living social deal from [redacted] Laser Center in [redacted], Maryland during the month of March 2013. I attempted contact with [redacted] for several weeks. I called the phone number that was on the living social voucher. They called me back after 3 attempts leaving a message for them and asked me to message them on [redacted] for an appointment. I did as they requested and then they instead of booking an appointment they asked for my phone number to call me. So I sent them my phone number on [redacted] and they never called. So I called them and eventually was able to speak with a representative at [redacted] and schedule an appointment for 1 month later due to scheduling conflicts. The morning of the appointment, 1 hour prior to the appointment, they called and cancelled the appointment with the excuse that the laser was not working. They said they would call to reschedule the following week which they did not. Two weeks later I called them several more times to get in touch and reschedule my appointment. Again, the second appointment they could not get me in for over 1 month. The morning of the second appointment they called and again cancelled my appointment due to the laser still being broken. For several more months I attempted to contact [redacted] for another appointment. They relocated to another location and closed down the [redacted] location during this time. They changed their phone number which I learned after much internet searching. I called every phone number I could find 10-15 times, left messages on all numbers. One of the phone numbers requested to contact them by email at [redacted]@ their email address. I contacted them twice and they never responded. I also [redacted] messaged them twice in the same chain of messages we had previously communicated and they would not return any of my messages. One week before the voucher expired I contacted living social who would only give me a credit and I want a full refund to my credit card. I have all the documentation..Desired Settlement: I want the full $299 credit applied to my credit card that I purchased the deal on. I do not want a living social credit as they insist I have to take according to their policy as I have made every attempt on my part to resolve this. It is their service provider that did not hold up the business agreement. I do not want any services from the company. I want a full refund to my credit card or a check mailed to my name and mailing address for the original amount paid.

Business

Response:

On October 8, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on October 29, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she is requesting a credit card refund for a purchase made on May 21, 2013 in the amount of $299 for [redacted] Laser Center.

Review: I purchased a voucher with living social for $120 for [redacted]. They were unable to provide service for my wedding and verbally told me to request a refund from Living Social. I contacted Living Social and they said that it was outside of the timeframe but would contact [redacted] to see if they authorized it. [redacted] denied that they offered me a refund. After that point, I tried to contact [redacted] several times with no response. I sent emails several times and called. I then tried to complain to Living Social staying that although it was outside of the time frame, I believed I should receive a refund as I tried to get in contact with the vendor but they would not respond back. Also, within this time, I read numerous negative reviews of [redacted] saying that they were stood up on the day of service, were never responded back to when requested refunds and threatened to be sued for defamation because they wrote negative reviews online. Also, I went to their website again and it's not in service and their phone number goes unanswered with a voicemail saying it's for a man running for office, not a [redacted] company.I mentioned all this to living social. They offered me credit which I declined as I didn't want to use another of their merchants if they contracted with vendors who refused to provide paid for services. I have made 2 attempts to collect a refund. I have 2 case files complaints with them. The last one which we emailed on 1/5/14 stated that they no longer offering me a credit. I feel that this is a horrible business practice. I should receive a refund and at the very least should not been offered a credit and then have it revoked. I know I am not the only person who has requested a refund for this particular merchant. I feel that they should acknowledge that they made the mistake of contracting with a bad merchant and offer a refund. By not offering a refund, they take no responsibility .Desired Settlement: I would like a refund back to my original method of payment. I feel that a credit is not sufficient because the merchant refuses to provide service, although they tell Living Social that is not the case. . I feel that this merchant is out of business since their website is down and phone number is for someone else. Although when Living Social calls they respond and say they are in business and honoring vouchers.

Business

Response:

On January 5, 2014 the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on January

11, 2014. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she was not able to schedule and redeem her voucher for the

specific date that she was inquiring about.

We’re sorry for any

inconvenience that **. [redacted] has experienced with her purchase. We have confirmed

that the merchant is still in business and have also reached out to them

directly on December 26, 2013 and they confirmed that they are open and are

more than willing to honor the voucher for this consumer. On August 19, 2013,

December 26, 2013 and again on January 6, 2014 we have offered **. [redacted] a

refund for her purchase back into her LivingSocial account in the form of Deal

Bucks. She has denied this offer from us as she believes that she deserves a

refund back to her original form of payment as she was not able to schedule the

dates she wanted with the merchant. As listed within the Fine Print section of

the deal, reservations are required and are subject to the merchant’s

availability. We certainly understand that **. [redacted] would like a refund back

to her credit card, however her request was made outside of the refund policy in

effect at the time of her purchase. That refund policy stated that we can

provide a refund for a consumers voucher if the request is made within seven

days of their purchase. After that, we only provide refunds upon request where

the merchant has gone out of business before the promotional period ends. This

is also the policy that we were reiterating for the consumer on January 5, 2013

and we were not revoking the previous offer of a refund in Deal Bucks.

At this time, we have

processed a full courtesy refund for **. [redacted] back into her LivingSocial

account in the form of Deal Bucks as that is what we previously offered, but we

are not able to refund her purchase back to her original form of payment. These

Deal Bucks never expire and are automatically applied towards her next

purchases with us until she no longer has any Deal Bucks in her account.

We hope that this

resolves **. [redacted]’s issue.

Best regards,

Review: 2 vouchers were purchased for mani/pedi in a location near my residence. 7 days are given to request refund, however, it was past the 7 days when I attempted to redeem vouchers. Once I attempted to redeem vouchers, I was advised it would take almost 3 months to redeem because of the high volume of response to this given service. I contacted the individual who provided the service and Living Social who sold the voucher and was advised by Living Social almost 300 vouchers were sold for this indivdual/[redacted]. I went ahead and scheduled an appointment and was later contacted by the individual/[redacted] that she had moved the location and had to put off my appointment for another 2 weeks. I contacted Living Social to advise the location was not an area I would have purchased for in the first place and again the length of time to redeem for services was unacceptable. Again, I was refused a refund. This is not a retail location that can have others provide services only an individual. An individual cannot provide service to 300+ customers in a timely manner. I feel Living Social should cap the number of vouchers sold for these type of services and advise that these vouchers are not for retail stores that can have others provide services. Further, when these types of services are sold, it should be stated in the voucher more clearly. Thank for for reviewing my request.Desired Settlement: Further, Living Social should have a broader terms for refunds.

Business

Response:

On March 2, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on

March 5, 2013. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because she purchased two vouchers for a gel manicure,

pedicure, and body oil from [redacted] on December 8, 2012 for $50. She is

requesting a refund because the she could not schedule her appointment until

several months after purchasing the voucher and because the merchant moved

locations.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be issued within seven days

of purchase or if the merchant has gone out of business. [redacted]’s request

is outside of the refund policy. The voucher does not expire until June 14,

2013, so [redacted] still had a lot of time to schedule and redeem the

voucher. However, due to her frustration, a refund was processed as a courtesy

outside of policy. It was returned to her through her original form of payment,

which was Paypal.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a $169 Plan A LivingSocial deal on 2/11/2013 for Roof Cleaning. [redacted] Roofing did not come to my house until 3/13/2013, several weeks after the 7-day refund period for a daily deal as outlined by LivingSocial: [redacted] When they finally came out, they explained I would have to pay $221 more to upgrade to the Option B since there are spots of existing moss on the roof. They also said I would have to pay $190 more to "clean all concrete, driveway, retaining walls, all sidewalks, patio stairs, etc".

When I reviewed the LivingSocial deal to determine if I wanted to pay for the upgrades: [redacted] -- I noticed the Plan B fine details list out all of the services quoted to me for an additional $190 as inclusive of the Plan B. When I spoke with [redacted] at [redacted] Roofing on 3/14/2013 to explain the additional request for $190 for services that should have been included in the Plan B option -- he told me that I could contact LivingSocial for a refund of my Plan A investment. When I did, LivingSocial simply rejected my request for a refund because it was outside of the 7-day window after purchase -- even though the vendors examination did not take place for an entire month after purchase leaving me no ability to seek a refund in their short window of time. I feel as though [redacted] Roofing is seeking to perform bait & switch tactics on the packages presented and LivingSocial is supporting them in the effort.Desired Settlement: I would like LivingSocial to refund me the $169 for a deal that was misrepresented.

Consumer

Response:

From: [redacted]

Date: Sat, Mar 23, 2013 at 6:11 PM

Subject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted]

To: [redacted]

Complaint #[redacted] was successfully resolved via credit chargeback for services not rendered. I appreciate your assistance with this complaint but it can be closed as I am satisfied with the refund received.

Review: I purchased 2 in-home massages as a gift/surprise for my hubby and myself for Valentine's Day through Living Social. A great gift, right? The website of the Massage service was not operating so I called the number to make our appointments. The Headquarters is in [redacted]. I set up the appointment for a certain time and day. The guy in [redacted] confirmed the day and time of both massages assuring us that someone would come to our home on that day and at that time. Both my husband and I took off work to be home for the appointment. NO ONE SHOWED UP and NO PHONE CALL NOR EMAIL was sent us to notify us that no one was coming. NOTHING. I waited for an hour and then went to the Massage website. it was working this time so I sent a note and also called. NO ONE ANSWERED THE EMAIL NOR THE PHONE CALL. I then tried to get a hold of Living Social to let them know. They only have a website w/ an automated reply. NOT HELPFUL. I then called the number at the bottom of Living Social website, but only got an automated message. It would not allow me to leave any voice mail. Evidently (I don't know for sure since I was not 'in the loop') someone from Living Social had the Massage from [redacted] called and I RELUCTANTLY set up 2 other appointments. I told him I only had 2 days in which to have these appointments as we travel in our business. He assured me they could accommodate us. He then called back w/OTHER options we had never discussed! I reminded him of our conversation and he replied, "You better try and get your money back!" In my mind I agreed! So, I've been writing Living Social frequently to get our money refunded. THEY KEEP SAYING, "TRY TO MAKE ANOTHER APPOINTMENT. THE MASSAGE COMPANY WANTS TO WORK W/YOU." My husband and I are NOT interested in trying and trying again. We can't keep taking time off work, esp. when the guy is in [redacted]! So, please help us. WE STILL HAVE NOT CELEBRATE VALENTINE'S DAY since Living Social has jerked us around. All I want is to have our money refunded!! I WILL NOT EVER USE LIVING SOCIAL AGAIN. VERY DISAPPOINTING. Thank you for helping. [redacted]Desired Settlement: To please have Living Social refund our money via our credit card NOW. Thank you!!

Business

Response:

On March 13, 2013, the Revdex.com received a complaint about LivingSocial from Ele Parrott, Revdex.com Case Number [redacted]. LivingSocial received the complaint on March 20, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she was denied a credit card refund for the mobile massage voucher she purchased on February 12, 2013.

Review: deal was [redacted] anti-snoring device, got and used 3 weeks, 30 day guarentee, was told have to go back to the manufacurer since I had redeemed voucher

Recieved the [redacted] device from [redacted] after purchasing device from Living Social, saw after 3 weeks it was not working, called [redacted] for a refund, they indicated since I bought it from Living Social I would have to get my money back from them. I emailed Living Social, they emailed me back and said since I have redeemed the voucher I would have to go back to [redacted], who again said ([redacted], Agent [redacted]) that I purchased thru Living Social, so even thought they had an account for me and show where the device shipped, that Living Social made the deal and they collected no money so I would have to go back to them for a refund. Living Social indicated that the 30 day 100% satisfaction guarentee was thru [redacted], not them, and the end of their responsibility was when I redeemed the voucher. A finger pointing masaqrade. Bottom line- no refund either from the manufacturer nor the vendor who sold the voucher.Desired Settlement: $37.00 refund of purchase price

Business

Response:

On July 16, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted], LivingSocial received the complaint on August 2, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he desires a refund for a voucher purchased from LivingSocial on June 24, 2013 for $34. The voucher was redeemed for a product and **. [redacted] is not satisfied with the product.

Review: Failure to deliver services paid for with a "Livingsocial" coupon for $250. The coupon was for a company named "[redacted] Landscaping". We paid Livingsocial and in exchange this business was to provide $2000 in landacaping and labor service provided we paid for supplies and anything over that amount. Our project would have cost about $10000 so this seemed a worthy discount. We already paid them and for nearly two years have been trying to get the company to schedule a time to provide the design services and the work. They will no longer respond to phone calls or emails. There have been dozens of other complaints filed about this company and we see in the details of these complaints that Livingsocial is well aware of this company's failure to deliver the service paid for. We called Livingsocial several times but they have explained that they are unable or unwilling to provide a refund. I do not understand their stance - they were perfectly content to take our money in exchange for a service. That service was not provided despite our holding up our end of the agreement. They have breached this agreement and should return our money. I fail to understand how it is possible for them to keep the money after providing nothing in return. We would be happy with a refund of the money paid for the coupon which we believe is only fair, and we would much prefer not to resort to litigation to resolve the issue.Desired Settlement: We would be happy with a refund of the money paid for the coupon which was worthless.

Business

Response:

On May 4, 2014, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May

7, 2014. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because **. [redacted] purchased a voucher for [redacted] Landscaping

on August 15, 2012 for $249 and claims the merchant didn't rendered services

and had a difficult time scheduling an appointment. **. [redacted] is requesting a

credit card refund.

LivingSocial

reviewed **. [redacted]'s request and we apologize for any frustrations she may

have experienced with this deal. **. [redacted] contacted us one time on June 25,

2013 via email requesting a refund. Based on the information provided we denied

the refund because it was outside of our refund policy. At this time, we are

not able to fulfill **. [redacted]'s request for a credit card refund because our

records show the merchant has marked the voucher redeemed as of July 19, 2013.

We hope that this

resolves **. [redacted]'s issue.

Best Regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because we tried to redeem the offer but we were unable. If you dispute the fact that they actually provided some service to us, then I would think at a minimum you should be able to provide some evidence that the service was rendered - other than the word of this company.

Review: I purchased a voucher on Living Social for [redacted] located in [redacted]. Before the voucher expired I called to set up an appointment. The phone number did not have a voicemail option and the business did not reply to two emails requesting to schedule an appointment.

Living Socials only option was to give me credit for future voucher purchases rather than a refund.

So I purchased two more vouchers for handy man services and chimney cleaning. I tried to use the the handyman voucher, was able to make the appointment but then the company called and said they were too busy. They had to subcontract out the work and I would now have to pay the new handyman cash for the work. I could get a refund from them later.

When I called Living Social they pretty much said I had the option of canceling the current vouchers and starting over with a credit for more vouchers or I could pay as the handy man company has suggested. I want a refund of what I paid because although I followed all the rules they did not come through with what they promised for my purchase. Why would I want to continue to get more vouchers that aren't what they say they are and cost me time. I have taken days off from work with the expectation that someone was coming to do work and then they change at the last minute.

I followed all the rules of the voucher, read the fine print, but Living Social refuses to do anything but keep the money I spent and continue to offer more vouchers. It is time consuming and wrong to have to call them and figure out what to do, to feel like I am being used by both Living Social and the companies I want to work with.Desired Settlement: Just refund my credit card and I will be happy. I don't want to spend anymore time looking through hundreds

of vouchers I can't use hoping to find a way to spend $99.

Business

Response:

On July 7, 2014, the Revdex.com received a

complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. **. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because she

purchased a voucher on May 3, 2014 for [redacted] and she wasn’t

able to get in touch with them to schedule an appointment. **. [redacted]

requested a Deal Bucks refund on June 26, 2014 directly through her LivingSocial

account, which was processed and credited to her account on June 28, 2014.

On June 29, 2014, **. [redacted] purchased a voucher for

[redacted] and was informed by [redacted] that they wouldn’t be able to perform the

services on her voucher, so they would be contracting out the work, which would

require **. [redacted] to pay the contracted company in cash. **. [redacted]

contacted LivingSocial on July 7, 2014 to request a full credit card refund at

this time.

LivingSocial denied her request for a credit card refund

because the voucher was purchased using the Deal Bucks credit on her account.

It is LivingSocial’s policy to refund back to the method of payment, which is

why **. [redacted] was only given the option for a refund in the form of Deal

Bucks for this voucher.

LivingSocial recognizes that **. [redacted] had an unfavorable

experience with [redacted], as well as [redacted], so we have made

an exception by cancelling her [redacted] voucher and processing a full credit

card refund of the $99 that was paid for her [redacted] voucher back

to her card ending in [redacted].

We hope this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

From: [redacted]

Date: Thu, Jul 10, 2014 at 9:47 AM

Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: "[email protected]" <[email protected]>

Hi: Thank you so much- I had asked the same thing (refund) 3 times to living social by phone and on [redacted]! Thank you for making it happen!

Review: I have emailed Living Social several times because I never received the product. They referred me to contact the [redacted] company, no one responds by email or answers the phone. They referred me to email someone at Living Social who hasn't done anything. Please see emails below:

2)After trying to contact [redacted] several times I still haven't received the product. I redeemed this months ago. Can I have their physical address to complete Revdex.com complaint? They need the city and state.

Thank you,

redeem it

Hey [redacted]! We've got exciting news: Your LivingSocial Deal to[redacted] is ready to be used.

Personal Humidifier

One Sonic Breathe

Here's your redemption code: [redacted] Follow these detailed instructions to redeem your LivingSocial deal:

To redeem, visit [redacted]

Enter your redemption code into the livingsocial code box and finish entering your shipping info

Process order and enjoy!

1)

Thanks for contacting us!

Hi [redacted]

We're sorry for the trouble. At this point, it’s best to speak with {{MERCHANT NAME}} directly. They'll have more details and are happy to help you out.

Here's the contact information of the person dedicated to helping LivingSocial consumers: [redacted] or email [redacted].

If you still have questions, please reply to this email. We're happy to help!

Thanks for LivingSocial!

[redacted] | Consumer Services | LivingSocial |[redacted]Desired Settlement: Delivery of product ([redacted] Personal Humidifier).

Business

Response:

On April 6, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April

6, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for a Sonic Breathe Humidifier

from [redacted] on February 13, 2013 for $25. She is requesting the item, as it has

not arrived.

LivingSocial

apologizes for [redacted]’ experience. We do not have access to the internal

records of a different company, which is why we have directed [redacted] to

contact the merchant for her order status. The merchant’s website provides

several pieces of information that may help [redacted]. They ask to allow 3-6

weeks to receive the order, so depending on when [redacted] redeemed the

voucher on the merchant’s website, that time may not have passed. She may also

visit [redacted]

where she can learn the status of the shipment. The merchant also states, “LIVINGSOCIAL CUSTOMERS: For customer service, please email

[redacted]. The quickest and easiest way to contact us 24

hours a day is by going to [redacted]. Please allow 7 days from

placing your order until its updated in our systems.”

We request that [redacted] try all of those

methods of contact to find out more information regarding her order.

We hope that this

resolves [redacted]' issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I redeemed the offer in February. Its now April 10th. The other company will not contact me. Living Social gave me their email and phone number which is on the site. They would not provide a physical address.

Regards,

Business

Response:

On April 6, 2013, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com

Case Number [redacted]. LivingSocial received the rejection of our April 9, 2013

response on April 10, 2013. [redacted] rejected LivingSocial’s response via the

Revdex.com because she is requesting the merchant’s address to

submit a Revdex.com complaint against them.

LivingSocial apologizes that [redacted] has not received her item yet. We’d

like to assist her in receiving the item instead of her filing a complaint with

the merchant. We’ve asked [redacted] to use the forms of contact we provided in

our original response. There is a website where she can check the status of her

shipment. This may provide some insight into her order. We understand [redacted] tried the email address and phone. However, the merchant did provide a

website to visit ([redacted]

which they say is the quickest and easiest way to contact them. We hope that

these methods of contact will help [redacted] receive her order. If not, we

encourage her to contact us back once she has tried those options. If [redacted] still needs the merchant’s address, it can be found at the bottom of

their website ([redacted]

We hope that this resolves [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: No help, I just want the product. When I clicked on the track your order link you provided it brings up the [redacted] method that shipped a long time ago and I didn't order from your site. This is ridiculous.

Regards,

Business

Response:

Review: I purchased 2 vouchers from living social worth a total of $298 (one for $149, one for $149) back in June 2012, for laser removal session with a business called [redacted] located in [redacted].

Since then I have not been able to get any hair removal session because of the business faults. I went in for my first consultation in September 2012 and they scheduled me for my first appointment on March 21, 2013 (they said they were so backed up that they didn't have anything available until then). When I get there they said their machine broke down so they couldnt give me my first hair removal session. I asked them why they didnt call to inform me of such so I wouldnt have had to travel so far and the receptionist, [redacted], apologized. She then offered to open up early on saturday March 23rd, 2013 at 8am and she would take care of me. I go there again on Saturday spending the same gas and toll amount and when I get there the receptionist for the day, [redacted], said the technician who operates the machine did not show up so I cannot give you your session. So this was the second time in a row that iwent for my services and they turned me away. The receptionist lucked the doors and quit on the spot as she was so upset with the way business was run in that place.

When I purchased the deals from living social, the terms said 6 laser hair removal sessions for each of the vouchers purchased (representing different areas of the body). I have called and emailed living social many many many times since and what they have offered me is a credit back to the livingsocial account but not a refund to my credit card. Living social is responsible for offering such deals with badly run businesses. I have yet to get my services paid for. I am not interested in livingsocial credit. I am due my money back in full as it is not my fault that they are selling bad deals.

Please help me! From living social, I have spoken to [redacted].

When I contacted [redacted] for money back they said you have to get it from living social. When I contacted living social they tell me hey already paid the money to the business, [redacted]. So here I am being bounced back and forth and nether will give me money. Living social is responsible for deals they sell for which merchants dont provide the services promised in the contract.

Please help!!

Thank you,

[redacted]Desired Settlement: Full refund of $298 to my credit card on file with livingsocial.

Business

Response:

On April 9, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted]

Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 14,

2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased two vouchers for laser hair removal sessions

from [redacted] on June 5, 2012 for a total of $298. She requested a refund

because on the date of her appointment the machine was broken and the merchant

turned her away.

LivingSocial

apologizes for [redacted]’s experience and we value her feedback. Per

LivingSocial’s terms (livingsocial.com/terms), a refund may only be issued

within seven days of purchase or if the merchant has gone out of business. [redacted]’s request is outside of the refund policy, and her vouchers expired on

January 2, 2013. However, as a courtesy outside of policy, her vouchers were refunded

and will appear on her bank statement within 3-5 business days, depending on

her banking institution.

We hope that this

resolves [redacted]'s issue.

Best regards,

Review: My complaint is Living Social is a bad unethical company. I hve looked on their site to see how to delete an account. It does not say and they did not respond to my e-mail requesting information on how to delete. They provide poor customer service. They computers got hatched with all of my personal information. They are just bad. I purchased a certificate and was unable to go to the evnts b/c they were full and they refuse a refund .. which I can understand but they also refuse a CREDIT. they have poor service, poor policies and are just overall not a good site unlike many of their competitors - like [redacted] who is excellant.Desired Settlement: I have 2 accounts. I want to delete one. and the other one too once I figure out what to do with the certificate I have. and ideally I want a refund or even a credit for the certificate... thank you

Business

Response:

On May 2, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 2, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he would like to deactivate one account. [redacted] would also like a refund for a purchase made on February 19 , 2013 in the amount of $59 for Speed Dating.

Review: Living Social advertises franchise specific locations for restaurants, but only discloses it in the very fine print that this is a franchise location specific deal. When you get excited and buy one (or up to 3) and then go to you local location and find out you've bought one that is not even in your city they refuse to refund you and tell you that you did not read all the fine print. They won't even give you a credit. They just suggest that you donate it to someone!Desired Settlement: I would love to warn others, as I am sure a very large amount of people are falling for this stint. As you have to really drill down into fine print to realize it is a location specific deal. I would love to get at least a credit for my unused vouchers I bought.....

Business

Response:

Review: I am a customer with a current running promotion that launched the day before this complaint was filed. The promotion was 100% incorrect on all accounts, and after 40 calls to my representative and other people in the office I have been ignored and the problem not corrected. This has caused us to have customer issues of our own, and this is highly unacceptable. I am filing this complaint because I have still not heard from one single person and I am absolutely furious. FURIOUS!!!!Desired Settlement: I need the promotion corrected, and compensation for extra costs associated with customer dissatisfaction. ASAP !!

Business

Response:

On July 20, 2013, LivingSocial received a notice from the Revdex.com regarding complaint number [redacted], which **. [redacted] submitted to the Revdex.com on July 10, 2013. **. [redacted]'s complaint states that his business, [redacted], is one of LivingSocial's partners. His complaint states that LivingSocial published a deal incorrectly for his business on July 9, 2013, and **. [redacted] is unable to contact a representative LivingSocial to correct the issue.

Review: I submitted an order with Living Social and the product that was purchased was never received. I only received an original receipt of purchase.Desired Settlement: Refund of monies paid for owed amount.

Business

Response:

On July 19, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on July 20, 2013. **. [redacted] sent a

complaint via the Revdex.com regarding a purchase made for [redacted] in the amount of $ $60.00 made on July 11, 2013.

LivingSocial apologizes for the experience that **. [redacted] has

experienced pertaining to the redemption of the voucher for the [redacted]. Per LivingSocial’s refund

policy (www.livingsocial.com/terms)

a refund will be processed with seven days or purchase or if the merchant has

gone out of business. According to our records, **. [redacted] redeemed the

vouchers on July 11, 2013. Based on the information provided by [redacted]

on shipping and deliveries [redacted],

it states that orders take 2-4 weeks to ship due to high demand. If the product

does not arrive by August 11, 2013, we encourage **. [redacted] to reach out to our

Consumer Services Department to address the issue.

We hope that this resolves **. [redacted]‘s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Due to this transaction, fraudulent charges

were presented to my current checking account and monies were requested for felonious

charges. I am no longer interested in conducting business with a company who

does not secure transactions. The charges have been reported to [redacted] and [redacted] and are under currently under review for a full refund. [redacted] has accepted the transaction as fraud and promptly refunded all funds from this merchant.

Regards,

Business

Response:

On July 19, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our July 23, 2013 response on July 25, 2013. **. [redacted] rejected LivingSocial’s response via the Revdex.com because she did not find our response satisfactory and would like to receive a refund.

Review: I purchased a LivingSocial discount deal on 6/26/13 for a food package from a company called [redacted], which I paid $110 with my credit card. On the delivery date, they delivered an incorrect package and I called [redacted] to let them know so they could bring my package and pickup the incorrect one. [redacted] told me that they would deliver the correct package at a later date and to keep what they had delivered incorrectly. [redacted] called my home phone to set a schedule for delivery, and two of my kids mishandled the call. [redacted] called again and I spoke with them and set a date (I believe it was for 7/31/13) for the delivery of items. I stayed home all day waiting for the delivery and it never came. I called [redacted] to find out why they didn't deliver as agreed and they cited the call that my kids had mishandled a few days earlier as the reason for the confusion, even though we did had agreed on a new date after that call. They said that someone would be calling me back to let me know why my package was not delivered on the agreed date, however, I did not receive any phone call from them about this. I called them again and asked to speak with a supervisor or manager about the situation in order to get resolution, and I spoke with someone from [redacted] (I believe his name is [redacted]). He wanted to schedule another delivery date, and since I had lost confidence in the company, I declined and requested a refund of my money. The [redacted] person said they would refund it but that it had to be through LivingSocial. I called LivingSocial, explained the situation and after a couple of days, they called me back to let me know that they could not refund me my money due to their policy, and offered that I could choose a different LivingSocial voucher for a different item. After this experience, I don't want any other voucher from LivingSocial and I don't want to do business with [redacted] either, I just would like to have my money back.Desired Settlement: I would like my $110 refunded to my credit card.

Business

Response:

On August 17, 2013, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August 18,

2013. **. [redacted] sent a complaint via

the Revdex.com regarding LivingSocial because she experienced

issues pertaining to redemption of her vouchers for [redacted].[redacted] that were purchased on June 26, 2013, in the amount of $110.00.

LivingSocial apologizes for the negative experience that **.

[redacted] encountered while attempting to redeem her voucher for [redacted].[redacted].

Per LivingSocial’s refund policy, a refund will be granted within seven days of

purchase or if the merchant has gone out of business. Based on the

correspondence between **. [redacted] and the merchant, it appears that they have

acted in good faith to honor the voucher and have attempted to set up new

delivery times on different occasions; however there was miscommunication due

to **. [redacted]’s children initially answering the phone. Due to the negative

experience that **. [redacted] has encountered, the merchant agreed to allow her

to keep the initial package that was sent in error for free. We encourage **.

[redacted] to contact the merchant directly to schedule another delivery of the

proper items.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: Despite previous agreement for a delivery on a specific date, [redacted] did not deliver. I wasted an entire day waiting for their delivery as agreed, and they did not deliver. I have called [redacted] on several separate occasions, to understand the reason for the lack of delivery and each time I speak to one of their agents, they cite the initial miscommunication when my children answered their call as a reason for the mishandling of the delivery. I think that I have been more than accommodating with them and at this point, I do not trust their service anymore and I simply wish to have my money refunded in full. I have their initial delivery that they delivered in error, unopened, intact in my freezer, and they are more than welcome to pick it up. I did not request to keep this initial delivery, and it was [redacted] who suggested that I keep it. I would like resolution ASAP to this issue, I simply want my money back. If it's Living Social or [redacted], or both combined, they must take ownership of this problem and give me my money back. I have made it clear to [redacted] that I simply do not wish to receive their product after this bad experience. I filed my complaint with the Revdex.com against Living Social because that is where my transaction originated. If I must open a new complaint against [redacted], in order to get my money back, I will. I'm also considering suing if necessary because as a dissatisfied customer who simply wants a refund, neither company has taken the ownership to resolve it yet.

Regards,

Business

Response:

On August 17, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our August 20 response on August 26, 2013. **. [redacted] rejected LivingSocial’s response via the Revdex.com because she desires a refund for her voucher.

Review: LivingSocial received my payment for a deal but I was unable to redeem the deal, due to the business' lack of professionalism and general nonresponsiveness. I paid for a service and over the course of 6 months, I wasn't able to receive it. LivingSocial has a contract with these businesses, despite their bad service and reputation and doesn't look out for the customer at all. I have called more than 5 times and am unable to get a refund or even a credit for the amount I spent. LivingSocial flat out took my money and doesn't care that I was not able to use my voucher - pure theft.Desired Settlement: I want a refund of my money in full.

Business

Response:

On September 3, 2013, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted]. LivingSocial received the complaint on September 5, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she hasn’t been able to contact [redacted] to redeem the voucher that she purchased. **. [redacted] would like her voucher refunded.

Review: I purchased a living social deal for [redacted] on 08/09/2013 for $49 I scheduled an appoinmtnet for Spetember 21, 2013 @2:30 the compnay never showed up. I have contacted teh company 3 times and they do not respond. I have contacted Living Social 2 times via email and they do not respond. I want my money backDesired Settlement: I would like my money back and the company removed from your site

Business

Response:

On September 27, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September 27, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she is requesting a refund for a purchase made on August 9, 2013 in the amount of $49 for [redacted]

Review: I purchased a "deal" from LivingSocial for 2 hrs of handyman services for $60. Two weeks after calling the merchant and leaving messages with no type of contact reciprocated, I decided to contact LivingSocial to request a refund. When they finally got in contact with the merchant (which also took about a week) LivingSocial asked me to give them another chance since the merchant had no prior complaints and was reputable. I'm all about second chances so I agreed. It took another 2 weeks for me to finally actually speak to the merchant and the interaction was less than desirable. He told me that he was too busy to do any work I needed done and that he never wanted to offer the handyman services but did so after LivingSocial suggested it. He told me to call back! I get it, they might've been busy but LivingSocial told me that only 12 people purchased the voucher. I waited another 2 weeks giving the merchant the benefit of the doubt but I ran into the same issue....not being able to get into contact with them after numeruos calls and emails. I then contact LivingSocial on the expiration date of the voucher letting them know again I was not able to contact them and requested a refund, LivingSocial's response was that a refund was too late. I then called LivingSocial to refresh them on my issues with contacting the merchants and after weeks, LivingSocial finally responded back with "the merchant is going to still honor the voucher". At this point, I do not want to deal with the merchant and just simply want a refund. I contacted LivingSocial again via email to "[redacted]" the last representative I spoke with and it's been over a month and a half and still nothing from LivingSocial. This has been a waste of my time and money and I just want a refund! I've been asking for it since 2 weeks after I purchased the voucher! The kicker: LivingSocial recently partnered with the merchant again and offered the same voucher! Just wait for those complaints to start rolling in too!Desired Settlement: Full refund please

Business

Response:

On October 3, 2013, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on October

5, 2013. **. [redacted] sent a complaint

via the Revdex.com regarding LivingSocial because he experienced

issues with a voucher that was purchased on March 18, 2013 in the amount of $60.00

for [redacted] & [redacted].

LivingSocial apologizes for the

negative experience that **. [redacted] encountered

with the redemption of the voucher for [redacted] & [redacted].

Per LivingSocial’s refund policy (www.livingsocial.com/terms),

a refund can be collected with seven days of purchase or if the merchant goes

out of business. We have confirmed that the

merchant is open and willing to honor the vouchers in full capacity. In

addition, the voucher for [redacted] & [redacted] expired on June 19,

2013. We encourage **. [redacted] to reach out to the merchant directly to redeem

the voucher.

We hope that this resolves **.

[redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

LivingSocial should take responsibilty for arranging a voucher with a merchant that is not reputable and can not easily be contacted. If I were able to contact them within the 7 day period, I would have requested a refund then. After many weeks of calls and messages to both LivingSocial and [redacted] and [redacted], I finally got to speak with the merchant and he admitted that he did not want to offer such a service. He disregarded the "handyman" service that I requested and told me that he didn't have time. He does not return calls or emails sent on the company website to request service. He was just plain rude and I do not want this person or any person affiliated with this company in my house to do and type of service given the level of customer service I've received so far.

Regards,

Business

Response:

On October 3, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on October 5, 2013. LivingSocial received the rejection of our October 7, 2013 response on October 9, 2013. **. [redacted] rejected LivingSocial’s response via the Revdex.com because he feels as though LivingSocial should take responsibility for issues regarding a voucher sold on our site. **. [redacted] would like a refund back to his credit card for the deal purchased.