LivingSocial, Inc

Review: I purchased a voucher on February 18th. Because it was so popular, when I called to make my appointment, my appointment was not scheduled until April 16th. The morning of April 16th, I received a call from the merchant cancelling my appointment because she was sick. She said she would call me back next week to reschedule.

I never heard back from her to reschedule. I requested a refund from Living Social and it was denied because it was out of the 7 day refund period and "the merchant is still willing to work with me". I emailed again and got "As a courtesy, we’d like to offer you an out-of-policy Deal Bucks refund". I don't want Deal Bucks. I want my hard-earned money back. I emailed them again and was told "Once the Deal has closed LivingSocial pays the Merchants. The Merchant are the only people that can process a credit card refund. LvingSocial extended the Deal Bucks refund for this out of policy refund."

I emailed the merchant to request a refund. She replied "Wow...They DO NOT Give You Back YOUR money??????awwwckkk. Yes, they pay me 1/2 the voucher price. I think after fees etc..I make $14 dollars on your deal. They hold out $400 of my total payment untill deal expires in October to pay back anyone who cancels or is not satisfied with their deal. They have the cash to pay you back and they SHOULD! I will not make a dime on this cancellation..so where is your money? Now I am very disappointed. I have never had anyone cancel..so I was not sure how this would work out. I am very sorry."

I emailed Living Social the information from the merchant and never heard back.

I am really unhappy with this whole situation. I feel like I was stolen from and the company is just saying "too bad!!".Desired Settlement: I just want a refund to my credit card the amount I paid LivingSocial.

Business

Response:

On May 5, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 5, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because her request for a credit card refund was denied.

On April 30, [redacted] received a full refund in the form of LivingSocial Deal Bucks. Because the deal has not been canceled and the merchant is still open and accepting vouchers, we were not able to provide a credit card refund for the voucher in question.

[redacted] has a balance of 29 Deal Bucks that will be valid until April 30, 2018. These Deal Bucks will be applied automatically to her next LivingSocial purchase unless specifically restricted by The Fine Print of the deal.

We hope that this resolves [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I do not want Deal Bucks. I will never use LivingSocial again. I want a refund of my cash.

Regards,

Business

Response:

On May 5, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our May 6 response on May 7. [redacted] rejected LivingSocial’s response via the Revdex.com because her refund request had been denied.

We have processed a refund to [redacted]’s credit card, and depending on her financial institution, it will be posted to her account within three to five business days.

We hope that this resolves [redacted]’s issue.

Best regards,

Review: I purchased a coupon for 9 zerona services from [redacted] for $599. No where in the fine print or on the Living Social website does it say that in order to use the services as advertised that you have to use the service every other day for 1 hour prior to purchase. The spa's hours are 9:30am to 7pm weekdays and when I asked for at least one day to be on a Saturday, I was told they had no availability until after my promotional value expired. Additionally, I don't work close to the spa location for a 1 1/2-2 hour getaway. I contacted Living Social as soon as I visited [redacted] to apprise them of this issue but they refuse to acknowledge that this frequency is a CRITICAL component of the service and it wasn't disclosed.Desired Settlement: I just want a refund of the $599 to the credit card with which I purchased the coupon.

Business

Response:

On May 6, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 7, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she would like a refund for a purchase made for [redacted].

Review: My bank debit card was charged for a transaction I never made. I spoke to a customer service representative named [redacted] to find out how this happened. She told me that the charge of $669.00 against my debit card on the 19th of June, 2013 was showing up on her computer, but the name was different. She was unwilling to help me directly and told me I had to dispute it with my bank ([redacted].) This unauthorized charge to my card has depleted my account of funds necessary to cover my monthly bills. I contacted my bank and filled out paperwork to dispute the charge.Desired Settlement: I request a refund as soon as possible to cover my monthly bills before the end of this month (June 2013.) I would also like to know how this has happend and what will be done to prevent this problem from happening to someone else.

Business

Response:

On June 26, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on July 2, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he was unable to resolve his issue with an unknown charge.

We're sorry for any difficulties **.[redacted] experienced while trying resolve this situation. Due to possible fraudulent activity, we've emailed **. [redacted] directly for security reasons.

Best regards,

Review: I bought a voucher through living social May 2012. The company that was going to provide the voucher canceled their services. Per living social's refund policy, I am to receive a Full refund. I contacted living social and they sent the refund to a bank account that was not mine- I previously had an account at this bank but it was closed months before. Meaning I never receiving the refund. Every time I call living social they state that the bank has my refund. However, after speaking with the bank many times, they do not keep refunds written to account that are closed. Living Social is refusing to give me my refund. They keep stating that I have to contact the bank- but per bank policies- they Do not have my money. Living social is refusing to compile with their refund policy. My refund was for approximately $69.00.Desired Settlement: I would like to receive my refund in full.

Business

Response:

Review: This complaint is against Living Social and [redacted] in [redacted], NY.

I purchased two 1-night stays ($185 each) on the Living Social Site. It lists that it is good for a Queen Suite. I call [redacted] to make the reservation for the two nights in April. The man on the phone confirmed that I would be getting a 2-bedroom Queen Suite...I asked twice.

We drove (my husband and I, along with our 2 year old) three hours to get there. Besides a wait time of 25 minutes to register, I get to the front desk for them to tell me that it is One Room with 2 queen beds. I told them the situation and showed the Living Social vouchers I printed. They were not only rude and spoke over me, but told me that's all they had and there was no resolution. I went to see the room and it was totally unacceptable to what I purchased and what I was promised on the phone.

My family left and drove home the 3 hours the same day VERY DISAPPOINTED that our vacation was not going to happen.

Besides the disappointment and the 6 hours of driving in one day with a 2 year old in the car, but I am also out the $370 that I paid to Living Social. [redacted] did not charge me anything for not completing my stay.

I reached out to Living Social and their only comment was that their policy is that refunds are accepted only within 7 days of purchase. They did not comment or care about the situation, nor stand behind the products they sell on their site. I responded back to them and I never heard back again.Desired Settlement: To be refunded for the purchase.

And for them to be responsive and listen to their customers.

Business

Response:

On August 7th, 2013, the Revdex.com

received a complaint about LivingSocial from [redacted], Revdex.com Case Number

[redacted]. LivingSocial received the complaint on August 10th,

2013. **. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because she was denied a refund for her [redacted] and [redacted] vouchers.

We apologize for the issue **. [redacted] had attempting to

redeem her voucher. The voucher that was purchased was for a one-night stay for

up to six guests in a queen suite. The deal did not specify that the suite

provided would have two separate rooms. Unfortunately due to this fact and the

refund policy which was agreed to upon purchasing, a refund will not be given

for these vouchers.

We are sorry that we won’t be able to resolve **. [redacted]’s

issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: LET THE BUYER BEWARE! Would give zero stars if could. Bought a voucher for [redacted]'s [redacted] in [redacted] TN. When I got to the shop there was a handwritten note taped to the desk that I was asked to read. The note said I had to pay $10 for tax and gratuity before being served. When I told her that that was not included in information on internet, someone came from the back and said, "Yes, it says on the voucher that tax and gratuity are not included." I said, "Yes, but tax is not $10 and gratuity is an amount I pay according to the service I get, not an amount that is predetermined by you." She asked me could I leave now. I told her I sure could and would be filing a complaint and asking for a refund. When I called livingsocial, spoke to [redacted] who said he couldn't give me a refund because it was past 7 days. I explained to him that this was not a regular refund, this involved extenuating circumstances. The merchant was trying to charge me a fee in addition to the voucher price and tax. I explained to him what the note said and after insisting on a refund he put me on hold so he 'could see what he could do.' He said he would pay half of the $10 and I could pay the other half. I told him I was not patronizing that shop. First of all, they weren't going to pay any tax and I determine the gratuity not them. So, after a lot of haggling he said he could credit me social bucks. I asked him why he couldn't just credit my credit card; he told me I didn't pay with a credit card. I asked him how did I pay and he said [redacted]. I said, "that's a credit card. Why can't you credit [redacted]." To make a long story short, I asked for a supervisor and got [redacted] who was no more helpful than [redacted]. This company's employees have no customer service skills and no knowledge of how to keep customers. Called [redacted] and they filed a complaint even though it was past the 45 days. It seems that this is a pattern--the venders don't live up to their advertised service and Living social keeps your money and gives you bucks that you have to redeem with them. I will not be using living social again.

Wish I had checked Revdex.com before using Living Social and will be filing a complaint against [redacted]'s [redacted] and with Consumer Protection Agency.Desired Settlement: As I told [redacted] and [redacted], I wanted a refund to my [redacted] account, which they were unwilling to give. After reading all the complaints, I see it is a pattern. While Revdex.com doesn't seem to be able to do anything about it, I think CPA can. Living Social collects your money; when vender doesn't deliver as promised, all you can get is bucks as credit to spend with an unscrupulous company. Nobody wants to do that. I have no intention of going back and forth as many times as some of these people. If they don't credit my [redacted] account, just keep this complaint for other to read.

Business

Response:

On October 23, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on October 25, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made on June 17, 2013 in the amount of $35 for [redacted]'s [redacted]. **. [redacted] is requesting a refund because she is refusing to pay an additional $10 at the time of redemption for taxes and gratuity that were not included in her purchase price for the voucher.

Review: I purchased a voucher from LivingSocial for a trail ride for two at [redacted] Ranch, I made numerous attempts to call, email, and [redacted] message the ranch in order to schedule a trail ride. No one ever returned my phone calls or emails. How is a customer supposed to book an appointment of any sort if they cannot even get In touch with the company? So I contacted LivingSocial because they are "always here to help" and I explained the problem and asked for a refund or for the opportunity to use the money spent on the voucher on something else. That is when LivingSocial refused to help me because I could only get a refund within 7 days of purchase.... 7 days is extremely unrealistic to begin with and they should be taking responsibility for working with a failing company. On another occasion I purchased and $8 voucher for two stylus pens and never ever received anything in the mail. I am asking for a total of $68 from LivingSocial because I have been scammed out of my time and money and I'm really tired of the lack of customer service.Desired Settlement: I am asking for a simple $68 to be returned to me, after not receiving any products or services I feel as if I have been robbed by LivingSocial and I request that they fix that.

Business

Response:

On January 9, 2014, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on January11, 2014. **.

[redacted] sent a complaint via the Revdex.com regarding LivingSocial

because she has not been able to contact the merchant to utilize her voucher that

was purchased on February 7, 2013 and also has not received her order from a

voucher purchased on March 26, 2013.

We’re sorry for any inconvenience that **. [redacted] has

encountered with her two vouchers that she purchased. We have confirmed that

**. [redacted] was previously offered a refund in the form of Deal Bucks on May 27,

2013 for her purchase for [redacted] Ranch. **. [redacted] denied this offer, wanting a refund back to her

original form of payment. As her request was outside of our refund policy we

were unable to process this refund back to her credit card. As Deal Bucks were previously

offered, we can still honor that refund and have processed a refund for **.

[redacted]s purchase back into her LivingSocial account in the form of Deal Bucks.

These 60 Deal Bucks are now available and are able to be applied automatically

towards her next purchase with us. We have also taken a look at **. [redacted]s

purchase for [redacted]. We have confirmed that **. [redacted] did not

follow the redemption process for this voucher, or pay for the shipping of the

item and that is why she did not receive the product. **. [redacted]’s redemption

code is still active and is able to be redeemed for her to receive the product

once the steps are completed.

We hope that this resolves **.

[redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I am not satisfied with the way Living Social is fixing this issue, rather than makes customer happy and keep their business they are pushing then further away, this is bad business and I'm not okay with it, and it's a shame that they are so careless!

Review: I was to receive a final payment from Living Social for a Promotion I ran with their company. I agreed to have them issue me a payment buy writing me a check when payments were due to me. However they now state they no longer do hand writing checks every thing is a automatic payment into my business account, which I never wanted, however that is the only way they now will pay. When they disperse payments issued they never inform the merchant of the transaction via e-mail, phone cal, nor a payment slip sent to the merchant, Me. I appears I need to always go to my account to see if a payment took place from what they state in a payment accounting page living social supplies in my merchant center. with all that being said, living social was to do a final payment of $737.35 which they show was a direct deposit on the 13th of December 2013. On the 16th I called to inquire about the deposit,and was told it took place on the 13th give it a few more days it should show up my account.I sent an e-mail once again on 12/21/13 inquiring about the deposit. I was given another response telling me that they would look into it and get back to me in three to four business days.I sent another e-mail on 12/26/13 and was told some one would be in touch in three to four business days, and that they would let their accounting department know of my inquiry. on the 30th of December I called them again and spoke with [redacted], in their merchant services department. She said she would communicate with accounting and get back to me by the end of the business day. I called again on Dec. 31 in the A.M. spoke with [redacted], she tells me that their records show the amount of $737.35 was in fact deposited on December 10, into my account, so I go back to Dec 1, through December 30 and hummmm. No deposit on line electronically from Living Social, so I call back this morning, was giving to yet another person who told me her would have [redacted] call me back, which she does. Now [redacted] tells me that the deposit did not take place she has this new different report from her accounting department stating the their promotion program changed from a 80/20 program to a 60/40 program with payment and they changed it, and there fore all payments that have been sent to me have been 80% not 60% therefore they owe me only 20%, NOT 40% WHAT EVER HER BIO BABBLE was. and therefore they did summit an electronic deposit for $474.00 on December 26, 2013. I told her if that was the case, why have I been told three to four times now other stories and yet today a different story and my merchant center qualifies the deposits adding up to a final deposit of $737.35 taking place on December 13, 2013. whos story and or accounting practices are I too believe when I have no paper trail as to what living social is doing. I honor every coupon I receive from my clients through Living Social promotions, Living Social keeps 50% of the promotional run value, and rather the coupon exspires or not I still honor it, As I am not in business to misrepresent myself or anger any consumer who comes in my door. Living Social has taken the plat form that I should be Honored to work with them as a partner. However they have failed again and not honored their side. I believe they have mislead me as a merchant, and misrepresented themselves to me as too how they partner in payment due me as the Merchant. I still as of today December have no deposit that has taken place for $737.35, nor even a new amount they created at $404.00. I want living social to be forthright with their accounting practices and show me the merchant how they arrive at the disagreement at hand.Desired Settlement: If living social is changing their program in midstream a simple courteous Phone call, letter of contract changes, and proof of electronic deposits sent to merchant along with their accounting procedure as to how they pay a merchant. And pay me my $737.35

Business

Response:

On December 31, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on January 1, 2014. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he did not receive the final payment from LivingSocial for the promotion he ran with us.

Review: I ordered some blackboard sheets that you can hang wherever and use chalk..Well after I ordered them and have not heard I had a hard time finding out if the order had been sent..It hasn't its some type of voucher and I have no idea of how you use it when I found out that I wasn't receiving in the mail I contacted them and said I wanted a refund.They gave me a refund for their website which I said I want a refund to the credit card that I used if im not happy with their website I should receive a refund to my credit card not for more voucher or things that im very not happy with..I want a refund to my card that I used and then it will be solved.

Product_Or_Service: 6-Foot Blackboard Wall Decal

Order_Number: invoice id [redacted]Desired Settlement: DesiredSettlementID: Refund

my [redacted] credit card refund to the amount of $16.00

Business

Response:

On January 22, 2014, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on February

2, 2014. **. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because she never received the 6-Foot

Blackboard Wall Decal she purchased.

LivingSocial apologizes

for the inconvenience **. [redacted] experienced with this purchase. Our records

show on January 22, 2014 a refund in the form of 16 Deal Bucks was credited to

**. [redacted]’s account. This credit is equal to the amount paid for the deal.

We’re unable to process a refund back to **. [redacted]’s [redacted] account because

her request is outside of our refund policy. Our policy allows full refunds to

be requested within the first seven days of purchasing the voucher. After the

first seven days, only Deal Bucks may be requested. No other compensation may

be offered at this time.

We hope that this

resolves **. [redacted]’s issue.

Best regards,

Review: I ordered a [redacted] through a living social deal over 2 weeks ago and have not received any indication of it having been shipped. When I emailed living social about this, they responded stating that they would give a refund in deal bucks. I want a refund in cash, because due to this horrible experience, it is highly unlikely I will be ordering from living social again. Moreover, my question about the delivery cost that was charged on the company's website was not addressed.Desired Settlement: I would Like a full refund of what I've spent on the product- including the shipping cost, because the only reason I ordered this product is because of this deal. I do not want any "deal bucks' or store credit. I want a full refund back to my credit card.

Business

Response:

On February 17, 2014, the Revdex.com received a

complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial

received the complaint on February 17, 2014. **. [redacted] sent a complaint via

the Revdex.com regarding LivingSocial because he has not received

his charger, and is requesting a refund.

LivingSocial apologizes for the experience that **. [redacted] has had with us. Our records indicate the voucher

has already been redeemed with the merchant, and the merchant is in the process

of fulfilling all of their orders. We apologize that **. [redacted]

has not received this product during the time he expected. We are currently working

with the merchant to get **. [redacted] a status to his order as soon as

possible. As a courtesy, we offered an out of policy Deal Buck refund, a cash

value credit, but that offer was declined. We are unable to offer a credit card

refund at this time because the voucher has been used and the order is in the process

of being fulfilled.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Review: To whom it may concern,Last month I booked a stay at the Historic [redacted] hotel in [redacted] for the fathers day weekend. On Saturday,June 14th after 2hr drive I got to the lobby and I was told that unfortunatelly there was a glitch on the system and they were overbooked. But that, I could stay in the hotel next door. I explained that the reasons I booked at the [redacted] is because I had family needs that were perfectly suited by such hotel. They told me go check next door thats all we can do for you. I picked what was left of my dignity and my sad family and went next door just to find an old smelly cheap hotel. Unacceptable. I called living social and they did nothing to fix the problem. Even though I told them you had plenty of tme to call me. They just offered me a refund and a $100 in store credit to buy stuff from what I consider now the worst company ever to deal with.To me this is fraud and a clear bait and switch situatioin.Desired Settlement: I think I should be gratificated for waseting my time,for the embarassment and the emotional suffering caused to me and my family. For ruining a sacred fathers day vacation planned for months, cause of the nature of my job. I even lost job sales opportunities to do this, all for nothing.

Business

Response:

On June 16, 2014, the Revdex.com

received a complaint about LivingSocial from [redacted], Revdex.com Case Number

[redacted]. LivingSocial received the complaint on July 1, 2014. **. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because on

May 21, 2014, **. [redacted] purchased a hotel stay for the Historic Resort on

[redacted] in the amount of $177.75. On June 14, 2014, **. [redacted]

contacted LivingSocial and requested a refund because when he arrived at the

hotel he was informed that they were overbooked.

LivingSocial apologizes for the experience

that **. [redacted] has received. Our records indicate that **. [redacted] was

given a full refund in the amount of $177.75 to his credit card ending in [redacted].

**. [redacted] was also given a complementary stay at another hotel due to the

overbooking. In addition, we have also issued **. [redacted] 100 Deal Bucks to

his LivingSocial account for the unfortunate experience that he received. We

are unable to provide any additional compensation.

We hope that this resolves **. [redacted]'s issue.

Review: I purchased a livingsocial voucher online on March 21, 2012. The special that livingsocial was advertising was for 2 hours of handyman services for 1/2 off their normal services at $60.00. Voucher was good through [redacted] located at [redacted]. I contacted: [email protected] on 3/24/13 stating that I have called this company twice in the last year and they have not responded to my calls. Obviously this [redacted] has no intention of honoring this livingsocial voucher deal. Voucher #[redacted]Desired Settlement: Please refund me my purchase price of $60.00.

Business

Response:

On April 4, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on April 6, 2013. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because she

felt as though she was entitled to a refund for her [redacted] voucher.

We have investigated [redacted]’s claim further and unfortunately

will not be able to issue a refund as her request is outside of our listed

refund policy which was agreed to upon purchasing.

We are sorry that we won’t be able to solve [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: That's the same "canned" answer livingsocial sent to me in e-mails when I first told them of the offer I purchased through them. Can livingsocial post deals like the one I purchased and have no recourse if the vendor they listed is a deadbeat? It's their name behind the offer they advertised. If you read livingsocial's return policy, it states a refund in 7 days. I bought a 2 hour handyman voucher. NO WAY can that be used in 7 days to see if the company is trustworthy and not some scam artist. I couldn't get the handyman company to return my phone calls to set an appointment, let alone find out if the deal was good in a 7 day period. Livingsocial needs to go back to their sales contract for this 2 hours of handyman services with [redacted] and find out what THEIR obligations are to the people who purchased this special with them. I feel like I've been taken advantage of for $60.00. Livingsocial needs to be ashamed of themselves for leading innocent consumers to purchase a deal backed by their name and the vendor they contracted with had no intentions of keeping their end of the bargain. Both times I contacted the handyman company I stated I had a livingsocial voucher to use. Do you think that has something to do why my calls have never been returned? They already got their money and had no intention of honoring the Livingsocial voucher?????

I can guarantee you that I will put out the word for friends NOT to purchase anything though livingsocial. They just take your money and then don't care if the consumer's voucher is honored. I mean really, how is it not livingsocial's responsibility to make this good with me? I purchased the voucher through them and they willingly accepted my payment. I'm going to pull out my bank statement from March 2012 that shows the payment was accepted by livingsocial and send that to the Revdex.com.

Regards,

Business

Response:

On April 4, 2013, the RevDex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted]. LivingSocial received the rejection of our April 8,

2013 response on April 9, 2013. [redacted] rejected LivingSocial’s response via

the Revdex.com because her request for a refund was denied and she

is still requesting a refund.

Per LivingSocial’s terms (livingsocial.com/terms), a refund may only be issued

within seven days of purchase or if the merchant has gone out of business. The

merchant is solely responsible for redeeming the voucher and for all goods and

services it provides. [redacted]’s request is outside of the refund policy. She

initially contacted LivingSocial on March 24, 2013, the day of expiration and a

year since she made the purchase. This was the first LivingSocial had heard of

any issue [redacted] was having and it gave LivingSocial no time to attempt to

resolve any potential issue. [redacted] did not state when she attempted to

contact the merchant, but if it was toward the end of the promotional period,

merchants are likely to be harder to contact as many customers try to redeem at

the last minute.

LivingSocial does understand [redacted]’s frustration. As a courtesy outside of policy, the purchase has been

refunded in Deal Bucks as a credit to [redacted]’s LivingSocial account. She may

use this credit toward future purchases.

We hope that this resolves [redacted]’s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: In January 2013, I purchased a voucher via living social. I have not yet utilized the voucher. It has an expiration date in July 2013.

I received an email on April 18th saying I had used the voucher which I have yet to do. I contacted Living Social and they said I had to contact the merchant to resolve why this was marked as used. Several other members of my party had also bought this same deal in the hopes of using them together received this same email on the same date.

"The merchant marked this voucher used on 18 Apr 2013

Voucher #[redacted]"

Unfortunately I was unable to contact the merchant since their contact information had changed or was no longer in service. I took no action at this point hoping to try again in a few days and see if the contact difficulties had been resolved.

_________________________________________________________

On April 26th, 2013 I received an email with the following text from Living Social:

"Dear loyal LivingSocial customer,

We want to thank you for purchasing the LivingSocial deal for a Five-Hour VIP Club Crawl in a Party Limo at [redacted]. Unfortunately, [redacted] is no longer able to honor vouchers and we have to cancel this deal before all vouchers have been redeemed. If you are one of those who missed the opportunity to use your voucher, please visit livingsocial.com/vouchers and select "claim refund."

Please note: If you request a refund, we will refund your purchase and send a confirmation email within five days. Refunds take five to seven business days for the transaction to appear on your credit/debit card statement."

On April 27th, I attempted to follow the above described process since I had not used my voucher.

I contacted the merchant again via their support site to help me with the process since "claim refund" wasn't an option as the merchant had marked by voucher as used even though I have not utilized their services. A ticket was opened with the request ID of #[redacted].

At 8:32 pm, I received the below email from Living Social with the subject of "Your LivingSocial Help Request #[redacted]"

"Hi [redacted],

Sorry about the confusion. This merchant is not under new ownership. We contacted the merchant with regard to this issue recently and they stated that they are honoring all vouchers exactly as advertised. Thank you for your patience. "

I responded asking them to provide a clearer answer since this was not congruent with their email from the day before. Body below:

"No part of my email to you mentioned they were under new ownership. Not sure where you area getting this information. The email I received earlier in the week CLEARLY states that if I claim a refund that it will be processed within 5 days since the merchant is no longer able to honor the voucher. Unfortunately the process in the email I received cannot be followed since the voucher was already marked used by the merchant.

Please get your information in order before carefully responding again. Your messages are unacceptable and this experience is getting shared with my family and friends. Further interactions with your company that serve to add to the confusion will likely result in additional negative publicity from me to them.

[redacted]"

At 9:26 pm on April 27th I got a response to my email.

"

Hi [redacted],

Sorry about the confusion. We just spoke with the merchant and they informed us they were under new ownership and would gladly take your voucher as advertised. We are unable to give you a refund because the merchant told us they will honor your voucher and you are outside the seven day refund policy. We're sorry we weren't able to fulfill your request today.

If you still have questions, please reply to this email. We're happy to help. "

Living Social is giving me a run around. Merchants do not change ownership in the course of an hour on a Saturday evening.Desired Settlement: I would merely like my purchase refunded since Living Social is not honoring the terms or their contract and their communications with customers are not satisfactory.

Business

Response:

On April 28, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 29, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made for [redacted] on January 2, 2013 in the amount of $45.00.

Review: The deal was for a $89.00 voucher which would be used to fully pay for an “Ultimate Car Detail” package worth (according to the merchants website http[redacted] ) $299.00. The caveat is that it must be used by March 31st 2013.

In mid February 2013 I called [redacted] to schedule an appointment. I was told that the soonest they could do it was April 9, 2013. I reiterated to them it was a LivingSocial deal that expires March 31st. They said that wouldn’t be a problem and they would honor the voucher.

On April 5th the owners wife called me to ask if they could postpone the appointment until April 29th at 9am. I agreed. And while I had her on the phone I asked her what an “Ultimate Detail” entails. She informed me that would be doing a regular detail as they had decided they were losing money on these deals. I said well what if I want the Ultimate Detail for an extra charge, she said I could discuss that with her husband who will be the one doing the work.

April 29th came and went as I sat in the house all day waiting. When I called to find out what’s happening it went directly to voice mail. I then accessed their “Contact Us” link on the web site and asked they call me. No one ever did. I’ve made numerous calls that always go to voice mail.

I’ve been in contact with LivingSocial for help but all they do is respond with their policy about no refunds past the expiration date. The expiration date was passed through no fault of my own.

I paid LivingSocial for a service that was never performed, and based upon what the detailer’s wife said, I can only assume they had no intention of ever performing. Seems to me they pushed the appointment past the expiration date just so they could keep the money and do no work. This is defiantly a case of breech of contract at the very least case or an outright scam at the most.

Business

Response:

On May 15, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 19, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made on November 27, 2012 for [redacted] in the amount of $89. [redacted] would like a refund because he was unable to use his deal prior to the expiration date.

Review: On Feb 19, 2013 I purchased a voucher from livingsocial.com for air duct cleainging services from a company called [redacted] for the amount of $69.00. My husband and I planned to use the air duct cleaning services before starting up the central AC unit so we scheduled an appointment for May 1, 2013 from 4-6pm. On April 30th, [redacted] cancelled. We rescheduled for May 8th. On May 7th, [redacted] cancelled. We rescheduled for May 22nd and [redacted] cancelled on May 21st. This was becoming inconvenient for us since we had to request from our employers to rearrange our work schedules to be home for the appointments. Also on mutiple occassions, the [redacted] customer service was very rude and seemed annoyed when I asked why they were cancelling.

Twice I have requested a refund from LivingSocial for the voucher purchased for [redacted] (air duct cleaning). I am very unhappy with the level of service I am receiving from both living social and [redacted]. The first request #[redacted] gave me the run around and did not state when I called that the refund request would be an issue and that Living Social just needed to verify some information. It then ended 2 weeks later with an email stating "We're sorry your deal for [redacted] didn't work out for you, and we understand you'd like your voucher to be refunded. Unfortunately, we are unable to extend you a credit card refund or Deal Bucks credit.....". I called LivingSocial again yesterday (6/5/13) and explained my issue all over. The Request #[redacted] was handled by [redacted] where during my call with her, she called [redacted] to verify the cancelled appointments all while she had me on hold for over 15 minutes. She then told me she was on hold herself and that she would email me. She emailed the same email I got the first time stating "We're sorry your deal for [redacted] didn't work out for you, and we understand you'd like your voucher to be refunded. Unfortunately, we are unable to extend you a credit card refund or Deal Bucks credit.....".

After both emails I asked for a supervisor and/or manager and neither livingsocial person responded to me.

All I would like is to be refunded the money paid for this voucher that I cannot use due to the vendor cancelling the appointments and I do not want to be forced to work with a rude vendor. I am very disappointed as to how my requests have been handled by living social. I've purchased numerous vouchers (even after requesting the refund) and never had a bad experience until now.Desired Settlement: Would like a refund for $69.00

Business

Response:

On June 6, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on June 15, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because the refund request for her air duct cleaning voucher was denied.

We're sorry to hear that [redacted] had an unfavorable experience with her voucher. [redacted]'s refund request for 69 Deal Bucks was processed on June 6, 2013. The Deal Bucks will be applied automatically to her next LivingSocial purchase unless specifically restricted by The Fine Print of the deal.

Best regards,

Consumer

Response:

From: [redacted] <[redacted]

Date: Sat, Jun 15, 2013 at 8:47 PM

Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: [email protected]

Hello,

Review: I purached a deal from Living Social for the [redacted] in New Orleans that included 3 - discount coupons for [redacted]. I scheduled the tour for July 27 and told them that I had the Living Social Coupon for $20 off the tours. They said that was "great" just give the coupon to the bust driver and I would receive my discount. After they take us 45 to 50 miles for town they decide they aren't going to honor the coupon. I paid full price for he 3 tours $360. However, I contacted LivingSocial and they told me that they would contact [redacted]. After going back and forth and providing them a copy of my receipt to prove I paid and actually went on the tour. Living Social e-mailed me on 8/2/13 and said that I would have a refund from [redacted] within 3 to 5 business days. I contact LvingSocial again on 8/9/13 when I hadn't received a refund. The would not return my e-mailsor phone calls. Finally I received an e-mail telling me to call my bank and dispute the charge.

I think this is FRAUD. If you are selling a package deal you should have to honor the complete package.Desired Settlement: I would like to have a check for $60 sent to me to cover the amount I was overcharged.

Business

Response:

Review: Living Social offered and promoted a deal for a scam company called "[redacted]" for house cleaning services. Twice, [redacted] did not show up to scheduled cleanings at my place of residence when I attempted to use the voucher I purchased from Living Social. [redacted] was consistently unreachable by all methods of contacting them: email, phone and web form (these methods were provided by Living Social after I had initially contacted Living Social to express difficulty in reaching the merchant). After many attempts to use the service sold to me by Living Social, I never received the service that I paid for. Living Social implies that they will refund customers if the company for which they purchased a deal goes out of business. I believe I have sufficient evidence to conclude that the deal offered was a for a company that was never in business, which warrants me a refund from Living Social. I have contacted Living Social directly on multiple occasions to resolve this matter, and as of September 28, 2013, this matter remains unresolved. The following is a detailed timeline of communications related to this matter:

May 12, 2013 - Purchased Living Social deal for three hours of house cleaning by [redacted] for $49.00.

Between May 12, 2013 and June 12, 2013 (do not have exact end date) - Called merchant multiple times in attempt to schedule appointment; eventually was able to schedule an appointment on June 14, 2013.

June 13, 2013 - Merchant was unreachable via phone to confirm the cleaning appointment we had previously scheduled for June 14, 2013.

June 14, 2013 - Merchant did not show up to my place of residence for the scheduled cleaning appointment and was unreachable via phone.

Between June 28, 2013 and July 1, 2013 (do not have exact date) - Contacted Living Social about difficulties in scheduling, and requested a refund. Please reference Help Request #[redacted].

July 1, 2013 - Received a response from Living Social stating that scheduling issues with the merchant have been resolved.

Week of July 1, 2013 - Submitted web form to merchant requesting appointment; no response. Emailed merchant requesting appointment; no response. Called merchant multiple times in an attempt to schedule an appointment, was eventually able to schedule for August 16, 2013.

August 15, 2013 - Contacted Living Social again to inform them that the merchant was not reachable throughout the week prior to my appointment, and had not confirmed my August 16, 2013 appointment. Please reference Living Social Help Request #[redacted].

August 16, 2013 - Contacted Living Social again to inform them that [redacted] was a no-show for the second time for a scheduled appointment. Please reference Help Request #[redacted]. The exact text of the communication to Living Social is as follows: "Hello, as noted in my prior communications to you (Help Request #[redacted] and #[redacted]), the deal I purchased for [redacted] is a scam. For the second time, [redacted] did not show up to my apartment for the 3-hour cleaning I had scheduled with them, and they have been unreachable via phone, email and web form. I came home from work with the intention of monitoring their service, due to my current reservations and lack of trust with them, and after 1.5 hours after my scheduled appointment time went by, I attempted to reach them by phone again. After two rings, someone clicked to voicemail, and the voicemail box was full, leaving me without the option of leaving yet another message. As a company, Living Social should take responsibility for offering a deal for a company that - by all observations of mine (which have been well documented) - does not exist. I believe you are required to do the minimum amount of due diligence in determining whether the companies that you choose to promote are legitimate. Regardless of your refund policy, I believe that this situation warrants me a refund from you, if only to maintain consumer confidence, without which a deal/coupon site simply cannot function. Please note that I am happy to settle this issue directly with you, but if we are unable to do so, I will (1) be disputing the credit card charge on the grounds that, despite multiple attempts, I never received the deal I paid for and (2) contacting the Revdex.com regarding both Living Social and [redacted] in hopes that the matter can be resolved with their intermediation. Thank you."

August 21, 2013 - Living Social Support responded to my latest Help Request, asking for the date and times of the no shows for the merchant. I responded to Living Social Support the same day with the following communication, "The most recent no-show was on August 16, 2013 from 1-4pm (three-hour cleaning service). The first no-show was on June 14, 2013 but unfortunately I do not have a record of the time because I deleted it from my calendar after they did not show up. Hope this helps. Please let me know if you are able to process the refund."

After August 21, 2013, I received no further communication from Living Social regarding this inquiry.Desired Settlement: I am requesting a refund of the amount I paid: $49.00. I believe this is a reasonable request, because in theory, I should be requesting the interest in addition to the amount paid; however, I will spare Living Social the complexity of negotiating an interest percentage.

Business

Response:

On September 28, 2013, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on October

1, 2013. **. [redacted] sent a complaint via

the Revdex.com regarding LivingSocial because she experienced

issues with a voucher that was purchased on May 12, 2013 in the amount of $49.00

for [redacted].

LivingSocial apologizes for the

negative experience that **. [redacted] encountered

with the redemption of the voucher for [redacted]. Per LivingSocial’s

refund policy (www.livingsocial.com/ter**),

a refund can be collected with seven days of purchase or if the merchant goes

out of business. The voucher expired on August 30, 2013 and is now valid for

the paid value of $49.00 as a credit towards services rendered by the merchant.

Based on the negative experience that

**. [redacted] experienced, we have deemed it appropriate to offer a courtesy,

out-of-policy Deal Bucks refund in the amount of $49.00 for the voucher. If **.

[redacted] accepts our offer we encourage her to respond directly to this

complaint.

We hope that this resolves **.

[redacted]’s issue.

Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I booked a hotel with Living Social. The hotel is: [redacted]. My booking number is: [redacted]

Under all site policy and on my email where I booked this hotel it states that I can not receive a refund for cancellations but that changes can be made through living social customer support. Once I contacted support they simply told me no changes can be made and no refund will be received. They refused to work with me on changing a date. I am unable to go on that date due to a new job and simply wanted to change the date to another date and I was even willing to pay the cost differnence but they refused to work with me. This goes against their policy and I will be losing a good deal of money because of their lack of customer support.Desired Settlement: Allow me to change the date of the reservations.

Business

Response:

On September 9, 2014, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com Case

Number [redacted]. LivingSocial received the complaint on September 9, 2014. [redacted] sent a complaint via the Revdex.com regarding LivingSocial

because LivingSocial was unable to honor her request to reschedule her

reservation at [redacted] claims

that policy on our site states that changes can be made through LivingSocial

Customer Support.

LivingSocial wants to apologize that we

weren’t able to accommodate [redacted]’s request to reschedule her

reservation. We looked further into [redacted]’s request and found that the

terms and conditions regarding the cancellation policy were provided at the

time of purchase. We have reviewed the cancellation policy listed on our site

and see that it states “All modifications to bookings must only be requested

from LivingSocial customer service representatives.” While we ask that all modification

requests be done directly through LivingSocial, we can’t guarantee that the request will be approved. Our team reached out to Priceline on [redacted]’s behalf to

see if they would be able to reschedule her for another day. Unfortunately,

this request was denied by Priceline because there was no availability on the

dates [redacted] was requesting.

We hope that this resolves [redacted]'s

issue.

Best Regards,

Sarah

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Regards,

If no availability on date I asked for they could of asked if another date would of worked for me rather than just deny by request. I actually asked about two dates and find it hard to believe that a Sunday night was booked solid.

Business

Response:

On September 9, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our September 11, 2014 response on September 12, 2014. [redacted] rejected LivingSocial's response via the Revdex.com because the consumer believes Sunday, September 21, 2014 is not fully booked.

Review: I purchased a Living Social voucher for Dental Exam offered by Living Social on behalf of [redacted] in [redacted] on April 2, 2012 for $69.

When I called to use that Voucher, I was told it could not be used for the specified services. I contacted Living Social via email in June, July, October to no avail. In fact was told it is now my problem.

This Voucher # [redacted] was never redeemed or used and I was basically charged the money for no services in return.

I think that is illegal in this country.Desired Settlement: Request Living Social to refund the amount of $69 for this voucher.

Business

Response:

On February 27, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March 5, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because his refund request for the voucher he purchased on April 2, 2012 was denied. [redacted] says the merchant told him the voucher could not be used.

Review: I purchased salon credit for a Brazilian wax a week in a half ago...it doesn't expire until 2018... I chickened out and decided I won't get it done...I contacted them requesting a refund...not only

Did they not give me a refund they proceeded to reply and say you should be generous and gift it! Umm...very unprofessional and I would have been ok if they offer me credit to be used towards another purchase...they also said you can use it for another service because the amount won't expire! Don't you know when I said I want a refund...that I want my money back? It's like they get my money and I will never see it back no matter how much I want it back... Very rude and horrible experience...[redacted] is alot nicer and will honor refunds...and to think I was going to purchase the [redacted] packages that cost upwards of $1000! Buyer beware! If you are going to purchase make sure you will keep it because no refunds even though they say they do!Desired Settlement: Would like my refund back please

Business

Response: