LivingSocial, Inc

Review: In August 2013, I purchased a daily deal from Living Social for [redacted], a photo studio in [redacted], MD. The deal was to expire on December 2, 2013, so I apparently had little time to use it. However, shortly after I purchased the deal, I called and emailed [redacted] to try to schedule a photo shoot date and the business NEVER returned a phone call or email to me. I tried and tried to get in touch with this business many times to no avail, so I contacted Living Social to get satisfaction.

Living Social has an online system where you contact them, so I inputted the nature of my issue and waited. I received an auto-email stating someone would get back to me, but they never did. So, I reached out to Living Social AGAIN about this issue. I was told that they would research the matter and get back to me. A reasonable amount of time moved on and they never did reach out to me.

I contacted Living Social AGAIN about the issue and was told that the only way I could be refunded is if the studio went out of business. I am sure they did. I never got a response from them. I waited for Living Social to step up to the plate to facilitate the matter and they never did. It is clear the studio has gone under and is no longer operating. Even if they haven't, the contract was not honored and I deserve a refund.

I asked for a refund and I want it. The business is not communicating with customers and is seemingly defunct. I want my money back, which is simple to understand under the circu**tances, but Living Social is choosing to make it difficult. Providing me with Deal Bucks is not an option for me, as I will NEVER purchase anything from Living Social ever again. This business is dead to me.

I want my money refunded to the credit card used to make the purchase, in the form of $129, ASAP.

Thank you.Desired Settlement: It is clear the studio has gone under and is no longer operating. Even if they haven't, the contract was not honored and I deserve a refund.

I asked for a refund and I want it. The business is not communicating with customers and is seemingly defunct. I want my money back, which is simple to understand under the circu**tances, but Living Social is choosing to make it difficult. Providing me with Deal Bucks is not an option for me, as I will NEVER purchase anything from Living Social ever again. This business is dead to me.

I want my money refunded to the credit card used to make the purchase, in the form of $129, ASAP.

Thank you.

Business

Response:

On November 27 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on November

27, 2013. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she would like a credit card refund for a deal she

purchased to [redacted] because she is unable to contact the merchant to

schedule her appointment.

LivingSocial has

reviewed **. [redacted]’s request and apologize for any inconvenience she has

experienced with this deal. At this time we’re unable to honor **. [redacted]’s

request for a credit card refund because it’s outside the refund policy. When

**. [redacted]’s contacted us on November 21, 2013, our Merchant Services team

contacted the merchant and confirmed they’re open for business and are honoring

vouchers. This has been a very successful deal for the merchant, and there hasn’t

been any other complaints. As a courtesy, on November 27, 2013 we offered **.

[redacted]’s a Deal Buck refund that was equal to the amount she paid for. This offer

was denied. No further compensation may be offered at this time.

We hope that this resolves

**. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I tried contacting the merchant on the date Living Social said they contacted them AND before this date and there was no response. I emailed them and there has been no response.

Review: Product not as described: On 8/2/2013 I purchase (3) vouchers through a Living Social for a total of $99.00 through an email I received with the intentions to attend a Phoenix Mercury game plus hotdogs and sodas for Saturday 8-31-2013. I instead received tickets for a game I had no interest for a weekday Wednesday August 14, 2013 thorough Living Socials ecommerce site. The email marketing stated having a choice of dates August 14, 23, 31, 2013. I was instead just given the August 14, 2013 game with no options of a choice when I purchased on Living Social ecommerce site. The voucher states good until 8-31-2013. When I phoned to verify for the game on August 31, 2013, I found out these vouchers were only good for August 14, 2013. I asked for vouchers for the Saturday 8-31-2013 game or a refund but they denied either. I also tried to get a refund to my debit card through my bank but Living Social waited to the deadline for the reply then denied the refund.

I am requesting a refund of my $99.00 that I was charged on 8-2-2003 because I was never delivered the product as advertised and that I was interested! I am an IT person by profession and use online purchases constantly so I am a veteran online user and know it was nothing I did.

I ended up having to purchase tickets through Stub Hub so my wife, daughter and I could attend the game Saturday 8-31-2013. I have included the receipt to prove this. This game cost me double the price instead of getting a deal because if this incident! I have never dealt with Living Social before and after this experience I will never use Social Living nor recommend them to anyone else!

I am requesting a refund of my $99.00 that I was charged on 8-2-2003 because I was never delivered the product as advertised and that I was interested! I am convinced this is a bait a switch advertisement!Desired Settlement: I am requesting a refund of my $99.00 that I was charged on 8-2-2003 because I was never delivered the product as advertised and that I was interested! I am convinced this is a bait a switch advertisement!

Business

Response:

On December 6, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted]. LivingSocial received the complaint on December 7,

2013. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he received the Phoenix Mercury tickets for August 14,

2013 instead of August 31, 2013.

LivingSocial

apologizes for the experience that **. [redacted] had with this deal. Our records

indicate that **. [redacted] purchased three vouchers for August 14, 2013 on August

2, 2013. An email was sent to the email address associated with his

LivingSocial account confirming the purchase and details about the event. **.

[redacted] contacted LivingSocial August 31, 2013 requesting a refund or exchange of

the tickets. The “Fine Print” of the deal states that the deal was valid only

for tickets on the date of the event as listed on the voucher and may not be

redeemed or exchanged for any other days.

In addition, no full or partial refunds are given to customers who miss the

event and therefore we are unable to fulfill **. [redacted]’s request. We have

credited **. [redacted] account with 20 Deal Bucks since he is a valuable customer to

us.

We hope that this resolves

**. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: The marketing email by Living Social stated that I would have a choice between the dates of August 14, 23 or 31st ticket packages. When I purchase these on their web site I was not given a selection so I assumed the vouchers were good at any of these games. The only date I had a interest in was August 31. I ended up purchasing additional tickets on another web site so my family and I could go to the Phoenix Mercury on August 31 2013 (I have receipts to prove this). I never used the ones purchased from Living Social because I was not aware these were good for only August 14, 2013. Even if I would have known we would not have attended. We had no interest or were able to make that game.

I will not accept anything less than a refund of my money. I have never dealt with Living Social before and can definitely tell you I never will again. I will be sure to pass this on to all my family, friends and acquaintances of the dishonesty of this company. The run around that I have received trying get a refund through my bank/ debit card and through the Revdex.com I am convinced this is a very dishonest company and do not see how they can be a member of the Revdex.com!

If I cannot get results through the Revdex.com my next step will be to bring in one of the local news stations that handle these situations and show them all my proof that this company is dishonest and warn people not to do business with them! I have phoned customer service, tried to get a refund through my bank /debit card and now the Revdex.com. I will not stop until I get a refund!

Regards,

Business

Response:

On December 6, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted]. LivingSocial

received the rejection of our December 7, 2013 response on December 11, 2013. **.

[redacted] rejected LivingSocial’s response via the Revdex.com because he

did not see an option to select a date for August 31, 2013 therefore purchased

dates for the event on August 14, 2013. Since he was unable to make it on

August 14, 2013 he purchased tickets through a different company for August 31,

2013. **. [redacted] is requesting a full refund in the amount of $99 for the tickets

he purchased on August 2, 2013 for the event on August 14, 2013.

LivingSocial apologizes

for the experience that **. [redacted] had with this deal. Our records indicate The 'Fine

Print' of the deal states that the deal was only valid for the date the tickets

were purchased for, and may not be redeemed or exchanged for any other dates.

The 'Fine Print' also confirmed there are no full or partial refunds given to

customers who miss the event. This information was visible prior to **. [redacted]’s

purchase and published on the voucher **. [redacted] received that included the details of

the August 14, 2013 event. Since **. [redacted] did not notify us about the purchase he made on August

2, 2013 until August 30, 2013, the event had already passed therefore we are

unable to offer a refund. Despite, **. [redacted] being out of policy 20 Deal Bucks,

a cash value credit with LivingSocial, were previously added to **. [redacted]’s

account as a courtesy.

We hope that this

resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The response I keep receiving from Living Social leaves no doubt that they are a very dishonest company. I will again explain the main point of this Bait and Switch Tactic in which I want my money refunded:

I was sent a marketing email that gave me a choice to purchase a Phoenix Mercury package deal for August 14, 23 or 31st. I was only interested in the August 31st game and no other game. I went to Living Social website to purchase this package. When I checked out at the shopping cart I was under the assumption that I had purchased (3) Saturday, August 31, 2013 vouchers for the Phoenix Mercury. I telephoned Living Social to verify since I was not given a selection of which game when checking out at the website. I was told the game was for (3) Wednesday, August 14, 2013 vouchers. I told Living Social that was not the game in which I had any interest. I asked for (3) vouchers for August 31st 2013 or a refund. Living Social REFUSED either.

I see I am not the first customer to complain of this Bait and Switch Tactic. Living Social is a very dishonest company that does not belong as a member of Revdex.com. I will never do business with Living Social again or recommend them to anyone. I will take nothing less than a refund of my payment -

Regards,

Business

Response:

On December 6, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted]. LivingSocial

received the rejection of our December 11, 2013 response on December 11, 2013. **.

[redacted] rejected LivingSocial’s response via the Revdex.com because he

is requesting his credit card be refunded in the full amount of $99 for the

three tickets he purchased on August 2, 2013.

We’re sorry we are

unable to fulfill **. [redacted]’s request. The marketing material that **. [redacted]

received is correct, as both dates were offered. As it turns out, the option

selected by **. [redacted] was August 14, 2013. We received the first point of contact

from **. [redacted] after that date. Since the ‘Fine Print’ states this event is nonrefundable,

LivingSocial is not able to grant **. [redacted] a refund.

Best Regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I am sorry that Living Social is such a dishonest company. The marketing material that I received clearly stated offering three dates for a Phoenix Mercury package but a Bait and Switch tactic was used and I received August 14, 2013 ticket package with no choice given. My mistake was to trust Living Social and not check my vouchers until we were getting ready on game day August 31, 2013. After speaking with Living Social to verify my package tickets and finding out that I was given vouchers of not my choosing, I had to scramble to purchase tickets from another media so my family was not disappointed. I live in the Phoenix metro area and will make sure to warn people in this area of the scam that Living Social offers. Reputable companies would not hesitate to refund my money.

Regards,

Business

Response:

On December 6, 2013, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our December 11, 2013 response on

December 13, 2013. **. [redacted] rejected LivingSocial’s response via the RevDex.com because he feels as though the purchase he made was misleading.

We have reviewed **. [redacted]’s request, and

apologize for the experience he had with this deal. The specifics of the deal

**. [redacted] purchased stated that there are three options to choose from. When **.

[redacted] purchased the deal on August 2, 2013, he chose the date for August 14,

2013. **. [redacted] was emailed a copy of his vouchers confirming the purchase, including

the date of the event, immediately after making his payment. Because the ‘Fine

Print’ of this deal says that it is non-refundable, we are unable to fulfill

**. [redacted]’s request for a credit card refund at this time. We apologize for any inconvenience.

We hope this answers all of **. [redacted]’s

questions.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

We have reviewed **. [redacted]’s request, and apologize for the experience he had with this deal. The specifics of the deal **. [redacted] purchased stated that there are three options to choose from. When **. [redacted] purchased the deal on August 2, 2013, he chose the date for August 14, 2013. **. [redacted] was emailed a copy of his vouchers confirming the purchase, including the date of the event, immediately after making his payment. Because the ‘Fine Print’ of this deal says that it is non-refundable, we are unable to fulfill **. [redacted]’s request for a credit card refund at this time. We apologize for any inconvenience.

We hope this answers all of **. [redacted]’s questions.

My whole complaint against Living Social is "The specifics of the deal **. [redacted] purchased stated that there are three options to choose from". I was never given this option in the checkout process! There were not any choices in the checkout process. I was given (not of my choice) the vouchers for August 14, 2013 ticket package. My ONLY interest at the time of purchase was for the August 31, 2013. I now see why you state "Because the ‘Fine Print’ of this deal says that it is non-refundable"!

This is a SCAM - a reputable company would have refunded my money instead of giving me the run around!

Regards,

Business

Response:

On December 6, 2013, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com Case

Number [redacted]. LivingSocial received the rejection of our December 13, 2013

response on December 17, 2013. **. [redacted] rejected LivingSocial’s response via

the Revdex.com because he would like to receive a full refund he

was never given the option to select which date he’d like the tickets for.

We have reviewed **. [redacted]’s

request, and apologize for the experience he had with this deal. **. [redacted] had

the option to select which date he wanted to attend at the time of the

purchase. This deal was only valid for the dates purchased, and may not be

exchanged or redeemed for any other dates. When **. [redacted] completed his

purchase, he was emailed a confirmation with the dates and times selected. **.

[redacted] didn’t contact us until August 31, 2013, after the event date had passed.

LivingSocial is unable to extend a credit card refund at this time because the

request is outside of the refund policy. As a courtesy, 20 Deal Bucks were

credited to **. [redacted]’s account.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

You did not offer me (3) choices as your marketing advertised! You gave me a ticket package that I had no interest for Wednesday, August 14, 2013! I did not contact you right away because I thought the vouchers were good for the game I was interested Saturday, August 31, 2013 since I had never purchased from Living Social.

I didn't go to the game on Wednesday, August 14, 2013 because I never intended to! I wouldn't have purchased tickets for the Saturday, August 31, 2013 from another ticket medium if I didn't have interest in the Saturday, August 31, 2013 game. This game cost me double because of your Switch and Bait marketing!

I will not settle for less than the $99.00 dollars refund from your devious company and will not quit until I get it!

Regards,

Review: I purchased a coupon for Sparkle Tech Window Washing. The date of delivery was missed by the company, also the company returned mail after missed date that they refuse to do business with me. I asked the company Sparkle Tech about a Certificate of Insurance and they hung up. The day of service was the next day, they did not service my area. I called Living Social and after 5 days they told me no refund, but credit to buy something in the future. I have mail from Sparkle Tech that they can deny service to anyone, and the Living Social needs to refund my money.Desired Settlement: Refund to my credit card.

Business

Response:

On March 9, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted] Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

10, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased a voucher for window cleaning from Sparkle

Tech Window Washing on December 6, 2012 for $49. He is requesting a refund

because the merchant did not show up on his appointment date and they would not

show him their insurance.

LivingSocial

apologizes for [redacted] experience. His purchase has been refunded back to

the card on file and it may take 3-5 business days to appear on his bank

statement, depending on his banking institution.

We hope that this

resolves [redacted] issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased 2 vouchers for a one-night stay for two in a deluxe room, two adult tickets to [redacted], and a $40 Dining Credit from [redacted] for $218. I followed the directions on the voucher to reserve the room and there isn't any dates available. Every time I enter a different date, it says "The special rate you selected is not available for the dates you requested". I called the [redacted] and was informed that it was Living Social who put all the blackout dates on the voucher and sold more (2,000+) vouchers than they could not handle. I then called Living Social and was told that they were "sorry, but they could not give me a refund". I explained that I didn't want a refund, but I wanted them to add more dates so I could use my vouchers. They said they couldn't do that. I told her if I can't use the vouchers, I wanted a refund and she said I can't have a refund. Living Social is the one who has my money for a product/service they can't provide me; so therefore I should be able to get my money back.Desired Settlement: I would like my entire $218 back since I can't use the vouchers.

Business

Response:

On March 1, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted] Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

5, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased two vouchers for a one-night stay for two at

[redacted] on December 13, 2012 for $218. She is requesting a

refund because the merchant did not have availability when she attempted to

make a reservation.

[redacted]’s voucher

specifies that a refund may only be issued within 30 days of purchase of if the

merchant goes out of business, so her refund request is outside of the refund

policy. The fine print states that reservations are subject to availability,

and it appears the availability was limited or there was no availability on the

specific dates [redacted] tried. LivingSocial cannot issue a refund in these

instances. We advise her to reach out to [redacted] with the merchant at

[redacted] to inquire about specific availability the merchant may have.

Otherwise, we can offer her a refund in Deal Bucks as a credit to her

LivingSocial account as a courtesy outside of policy.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a Living Social deal for a cupcake decorating class at [redacted] which is located in [redacted]. The offer expires March 20, 2013. I called [redacted] to redeem my offer. Two weeks ago- there was a telephone recording stating that the business is relocating to [redacted] and that I should email them at [redacted]. I have emailed them numerous times and got no response. I then called the telephone number again listed on the coupon. The number is now totally disconnected and gives no forwarding address. I called living social to explain to them that they sold me a coupon to a company that is no longer in existence. The cusstomer service representative told me that it was beyong their 7 day return policy term. I explained to them that they sold me a coupon under false pretenses and that this is not a typical return. The customer service representative explained to me that they are relocating- however, he does not have a forwarding address, nor does he have a forwarding telephone number. I bought a coupon for a bakery that was 2 blocks from my house. I do not want to travel 45 minutes to a new location. When I purchased the coupon- The [redacted] address was listed for the bakery. I feel as though I was sold a coupon under false pretenses. And- I could not even redeem the coupon if I wanted to because this bakery is not in business right now.Desired Settlement: I want my credit card refunded for the amount that I paid.

Business

Response:

On March 13, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March 20, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she was denied a refund for the Cupcake Decorating voucher she purchased on December 17, 2012. [redacted] hasn't been able to speak with the merchant and now their number is disconnected.

Review: I purchased a facial from living social in January. I have until the end of April to redeem. I have called the spa three times a week since my purchase which was for $39 and there is never an answer at the spa all there is is an answering machine. I drove by and there were no cars and it was closed. I contacted loving social for a refund and I was told I cannot have a refund. They also told me they got in touch with the spa and I can book an appointment at anytime. I called the spa again and someone finally answered and the man told me there is no estethican as of right now and to call back in about three weeks. I want a refund for my $39 I do not wish to keep playing phone tag with the spa it is too much of a hassle.Desired Settlement: Refund of $39 to my card.

Business

Response:

On April 12, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April

14, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for a facial or massage from [redacted] Day Spa on January 25, 2013 for $39. She is requesting a refund because

she has had difficulty contacting the merchant.

LivingSocial

apologizes for [redacted]’s experience. Per LivingSocial’s terms

(livingsocial.com/terms), a refund may only be issued within seven days of

purchase or if the merchant has gone out of business. [redacted]’s request is

outside of the refund policy. We’re not sure why [redacted] has had difficulty

contacting the merchant, as LivingSocial has gotten ahold of them numerous times

by calling the number listed on [redacted]’s voucher. As a courtesy outside of

policy, the purchase has been refunded in Deal Bucks as a credit to [redacted]’s

LivingSocial account. She may use this credit toward future purchases.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I have tried to call the spa since January and only spoke to someone once(the only time they answered) and I also used the number listed on my voucher, and was told there will be no one to do facials for three to four weeks. Why else would I keep calling? I want a refund back to my debit card, I do not want to do business with Living Social ever again.

Regards,

Business

Response:

On April 12, 2013, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com

Case Number [redacted]. LivingSocial received the rejection of our April 15, 2013

response on April 16, 2013. [redacted] rejected LivingSocial’s response via the

Revdex.com because she wants a refund to her card.

As previously stated, [redacted]’s request is outside of the refund policy and

she is not entitled to any form of refund. As a courtesy, the purchase has been

refunded and she will see it on her bank statement within 3-5 business days.

We hope that this resolves [redacted]’s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a voucher through Living Social for an in home dinner. The price was $45; the value was supposed to be $105. I called the vendor to schedule the dinner but was told he had no availability until after the expiration date, but I shouldn't worry because he would honor the voucher. So, I called as we agreed and he's not returning my calls. I contacted Living Social and their reply was "We can't credit you because it's beyond 30 days. So if you can't use the voucher why don't you give it to a friend?"Desired Settlement: I would like the return of my $45. No service or merchandise was provided. No one earned this money.

Consumer

Response:

From: [redacted] <[redacted]>

Date: Sat, Aug 17, 2013 at 6:17 PM

Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: [email protected]

After advising Living Social that I had registered a complaint with the Revdex.com,they rapidly issued me a credit for the entire purchase amount.

Review: I purchased a voucher through Living Social on August 6th, 2013. After weeks of not receiving the product I reached out to Living Social customer service as well as the merchant, [redacted], with no response from the merchant and a generic "Thank you for your feedback" response from Living Social each time. I finally was able to speak to a representative regarding my specific problem to hear that she did not know what the issue was and needed to look into it further and "get back to me." I was also told that no orders were processed until the deal had gone offline, something that was NOT stated anywhere on the deal site or on the voucher. When I received this information I looked at the original deal listing and it still had another 8 days available to purchase. Again, had this information been listed I never would have purchased. Days later, I was told there was an error with my order and that the error had been fixed and to check back for more details regarding my shipping. It is now September 30th, 2013 and I have yet to receive my product or any tracking information for an estimated delivery. Living Social is not returning emails from the customer service rep I had heard from regarding a refund as I have still yet to receive my product. I am now having to go through my bank to dispute the charges.

I attempted to report the merchant, [redacted], however there is no indiciation on the Revdex.com site that the merchant exist. Their customer service line has been disconnected as well.Desired Settlement: I would like to receive a refund as I have not received the product so that I may move on and never deal with Living Social again. When you are unable to speak to any customer service representatives from either company you unfrotuantely are forced to take further action.

Business

Response:

Review: Three Hours of House Cleaning from [redacted]: Voucher #[redacted]

I purchased a voucher for cleaning services from the [redacted] cleaning service and made numerous attempted to redeem the service. However the voucher is not being honored by the merchant. I have complained to LivingSocial about this matter and all I get from them is form letters without any attempt to resolve the matter. I have contacted them on numerous occasions. Their voucher states that I am entitled to receive services that I paid for which never expires. However, the merchant refused to honor the voucher at all and refuses to refund/rebate me the price paid. I expected to obtain the service that I paid for, which is what states on the voucher as the terms of the contract. I made numerous requests for them to make appointments, even when it was inconvenient for me. However, they have ignored me and refused to provide the service I paid for. And LivingSocial has refused to remedy the situation.

Business

Response:

On March 17, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

20, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for three hours of house cleaning

from [redacted] on July 11, 2012 for $65. She is requesting a refund because

she attempted to use her voucher after the expiration date and the merchant

wants to charge an additional fee.

LivingSocial

apologizes for the difficulty [redacted] experienced, as it seems there has

been confusion in this situation. Once a voucher expires, it can be used for

its paid value with the merchant toward services there. This means that [redacted] no longer has the promotional value of the voucher, as it is worth the

$65 she paid toward the merchant’s normal prices. Because the voucher is no

longer worth the promotional value or ‘deal,’ it is likely that [redacted] will have to pay in addition to the voucher.

LivingSocial has been

in contact with the merchant specifically regarding [redacted]’s situation,

and she has been in contact with the merchant as well. There simply appears to

have been a misunderstanding regarding how paid value works. [redacted] is

honoring paid value and will accept [redacted]’s voucher for $65 toward

services, however, because the voucher has expired, [redacted] will have to

pay the difference since she’ll be paying according to the merchant’s normal

price.

We hope that this

resolves [redacted]'s issue.

Best regards,

Review: On March 15, 2013 I purchase 2 Living Social deals for use at [redacted] in [redacted] They were $99 each, and good for their "Dream Car Sprint" driving experience through Dec 2013.

These vouchers were purchased with the intention to use them in July 2013 as a surprise for my husband's birthday. Before making the purchase, I checked out [redacted]s webiste, and it's online reservation system. At that time, the [redacted] site showed dozens of "Dream Car Sprint" driving experience appointments available on dates in June, July, and August 2013.

About two weeks later, a friend that I had mentioned the purchase to let me know he'd gone to [redacted]'s website, and it stated that their [redacted] location had zero availability for their "Dream Car Sprint" driving experience through 2013. I checked the site, and attempted to make a reservation for [redacted], and as my friend had found, there were zero appointments availble. A note on [redacted]'s site did pop up stating "Good news! If you purchased a pre-paid voucher from a 3rd-party vendor, you can use it for ANY date or location in 2013, regardless of what your voucher says." I then checked [redacted]'s site for other locations that might be viable for us to use the vouchers. The next closest one to us is in [redacted], but that location came up with the same message regarding lack of availability. I then checked their [redacted] location, as we have family in that area and travel there frequently, but got the same messages.

I emailed Living Social asking for a refund, as there simply doesn't seem to be a way to redeem these vouchers. After two follow up emails with no response, I called Living Social on Friday April 12. I spoke to 3 different customer service reps, who all told me that their policy is to only allow refunds if a customer changes their mind within 7 days of purchase. I let them know that I hadn't simply changed my mind about the purchase (in fact had been extremely excited to give this unique gift to my husband for his birthday!). but with the location I'd purchased it for not allowing it's use, and two alternate locations also having zero availability, there simply isn't a viable way to redeem the vouchers.

During the call, Living Social's customer service reps told me that they would not offer a refund, and suggested that instead I could either:

1. travel to one of [redacted]'s other locations several hours from our home and maybe use the vouchers there

2. just give the vouchers to someone else as gift

3. call [redacted] and ask them to ask Living Social to give me a refund. According to [redacted], the last rep I spoke with, if [redacted] ok'd Living Social to give me a refund then they would do so, but would not simply from my request

Living Social's website shows that they sold 806 of these "Dream Car Sprint" driving experience voucher for the [redacted] location (ie $79,794.00 in sales) where likely only a fraction of purchasers were actually able to book the service. It seems likely that they also sold them for numerous other [redacted] locations that are coming up with the "Good news! If you purchased a pre-paid voucher from a 3rd-party vendor, you can use it for ANY date or location in 2013, regardless of what your voucher says." message. Living Social took consumers payment, the company whose products they offered isn't able to deliver, and now Living Social won't give a refund.Desired Settlement: I would like a full refund for this purchase, as it is not available to use as advertised.

Business

Response:

On April 14, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April

14, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased two vouchers for a driving experience from

[redacted] on March 15, 2013 for $198. She is requesting a refund

because the specific date, time and location she wanted to redeem is not

available.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be issued within seven days

of purchase or if the merchant has gone out of business. [redacted]s request

is outside of the refund policy. The vouchers do not expire until December 31,

2013. There are numerous locations where she can redeem in her area and

numerous dates and times available. [redacted] only wants a specific

location, date, and time. Appointments are subject to the availability of the

merchant, and there is plenty of availability, just not for the very specific

requirements that [redacted] has. In response to this Revdex.com complaint, a refund

in Deal Bucks was issued to her LivingSocial account as a courtesy outside of

policy.

We hope that this

resolves [redacted]s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Living Social has several inaccuracies in their response.

"She is requesting a refund because the specific date, time and location she wanted to redeem is not available."

I purchased a voucher for [redacted]'s [redacted] location, about 45 minutes from my home.

At the time I made the purchase, [redacted]s website had hundreds of appointments available on dozens of dates throughout 2013. My intention was to give the use of the vouchers to my husband for a birthday gift (his birthday is in July), but there was never a specific date or time chosen. We likely would have simply used it within a few weeks before or after his birthday.

"There are numerous locations where she can redeem in her area and numerous dates and times available. [redacted] only wants a specific location, date, and time. Appointments are subject to the availability of the merchant, and there is plenty of availability, just not for the very specific requirements that [redacted] has."

When I discovered two weeks after making my purchase that [redacted]'s [redacted] location no longer had any appointments available at all in 2013, I checked to see if there was another viable location to redeem our vouchers. The next closest location to our home is in [redacted] about an hour away. This location is also showing zero available appointments in 2013. I then checked their [redacted] location. While [redacted] is several hours from our home, we have family there and visit the area several times per year. [redacted] location also shows zero available appointments in 2013.

I explained the above to Living Social's Customer Service dept when I originally called to ask for a refund, and was told that there were other locations in ** and ** where I could go. I checked, and there is 1 other location in ** and 1 in **, each of them over two hours from our home, in areas that we would have no other reason to drive so far to.

The ** locations shows 3 days in 2013 with available appointments, all during a week in July that we will be away on vacation, and the ** location shows 2 days in August with appointments available. This is hardly "plenty of availability".

Again, on the day I made the purchase, [redacted]'s website showed dozens of dates available throughout 2013 at their [redacted] (45 min from our home) location. Two weeks later, they had zero appointments available anytime in 2013.

Regards,

Business

Response:

On April 14, 2013, the RevDex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted] LivingSocial received the rejection of our April 15,

2013 response on April 17, 2013. [redacted] rejected LivingSocial’s response

via the Revdex.com because she would like a refund to her credit

card.

We’re sorry we weren’t able to fulfill [redacted]’s request. As previously

stated, her request is outside of the refund policy. The merchant added her to

a waiting list and more spots may become available throughout the year, as the

appointments on the merchant website are not necessarily for the entire year.

The voucher does not expire until December 31, 2013 and appointments are

subject to the availability of the merchant. Also, the merchant’s website

states, “If you purchased a pre-paid voucher from a 3rd-party vendor, you can

use it for ANY date or location in 2013.” However, due to [redacted]’s

frustration, her purchase was refunded as a courtesy outside of policy in Deal

Bucks. We look forward to her using the credit toward future purchases.

We hope that this resolves [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

[redacted] has no appointments available in 2013 to use my vouchers at the location I purchased them for ([redacted], or any other location convenient (under 2 hours drive) from my home.

Regards,

Review: I purchased a merchant deal via this company, Living Social, which facilitates online coupons/deals for services. Living Social vetts and/or screens every company it allows to be on its site. I made this purchase on 30 March 2013. I have since contacted the merchant company 7 times in 16 days (4 voicemails and 3 emails) requesting a call back or email to schedule the service. After not hearing back, I then contacted Living Social directly since they facilitated the transaction. Their recommendation was for me to wait, giving the merchant time. After more than a week of no response, I filed a complaint with Living Social's support team for help. They said that since it had been more than 7 days they could not help me. So I follow their advice, giving the company time to reply, it's now been more than 2 weeks and I have yet to hear back. In the meantime, while I'm following Living Social's advice their "no questions asked" refund window closes. I waited on hold for almost an hour to talk with a Living Social representative, he said that the company's unresponsiveness was unacceptable and he would put a claim in for my refund, request #[redacted]. They have just now come back and said unfortunately they couldn't do anything to help. I don't care how busy a business is, there is no ordinary scenario where a customer contacts you 7 times and in 16 days you do not respond, and Living Social is ultimately responsible. They reserve the right to process a refund and hold their merchant company liable for the bad press. I on the other hand could not wait any longer and had to hire another service company to come to my home.Desired Settlement: Since I had to hire another company, due to the lack of responsiveness in 16 days, and after 7 communication efforts. The only reasonable, prudent and acceptable course of action is a full refund for $49 USD.

Business

Response:

On April 15, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April

16, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased a voucher for a furnace, heat pump, or

air-conditioner tune-up from [redacted] on March 30, 2013 for $49. He is

requesting a refund because he was not able to get in contact with the merchant

to schedule and had to pay another company to perform the service.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be issued within seven days

of purchase or if the merchant has gone out of business. [redacted]’s request

is outside of the refund policy. Also, the merchant is the issuer of the

voucher and is solely responsible for redeeming it. The merchant is solely

responsible for all goods and services it provides. However, as a courtesy

outside of policy, [redacted]’s purchase was already refunded in Deal Bucks by

the representative he was communicating with. He can use this credit toward

future purchases.

We hope that this

resolves [redacted]'s issue.

Best regards,

Review: The issues I've had with Living Social are many -- they make it very difficult to redeem offers with companies they sell, their customer service reps are either playing dumb and hoping you will give up or they just don't read the questions. With one deal in particualr, I was unable to use it before it expired as I was displaced by Sandy. THey were completely unsympathetic and kept re-sending me their policy info. They kept explainging the "good news" is I still have a credit to use with the company I ought it for -- but the voucher # doesn't work and there is no info on how to use the credit I have, etc. I've emailed and cotnacted them at least 6-8 times and they refuse to give me any help or instructions. They just answer the wrong part of the question and send me the policy versus helping me use the credit, now that I have accepted that they are a heartless company and won't refund my money.Desired Settlement: I'd love a refund, but they've made it clear they only care about selling the deals and won't listen to any explanmation or bend the rules. Next best would be knowing how to use my credit.

I'm having similar issues with another deal I';ve been trying to redeem and all they do is give me the run around versus trying to help resolve the issue. I use deal sites a lot and they all have great customer service, excpet Living Social. Most people I know (consumers and businesses) have had similar issues. I'm writing in hopes you can add my voice to what I guess is a long list of complaints. They should not be allowed to operate they way they do. Thanks for your help.

Business

Response:

On April 25, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 25, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made for [redacted] in December 5, 2012 in the amount of $199. [redacted] requested a refund from LivingSocial due to her inability to redeem the voucher prior to the expiration date due to the aftermath of Hurricane Sandy.

Review: I purchased two vouchers via their online service for a soccer game. The vouchers appeared on my account as confirmation and there was a charge on my credit card. On the day of the game, I went online to print the vouchers and was instructed to first change my password because they had been cyberattacked. I did this and when I logged back into my account, the vouchers were gone. I immediately tried to contact the company by phone and received a recording stating their phones were turned off due to high call volume. I contacted them by email and received a response that they did not show the transaction in their system. We were unable to attend the event and yet my credit card has been charged. I continued for a week to contact them via email and did not receive a response. I email them again today and received a response again stating they can't help me. The charge, however, is still on my credit card.Desired Settlement: I think they should give me a full refund of $78.00 and apologize for poor customer service.

Business

Response:

On May 4, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 4, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she was unable to locate her vouchers she purchased for a soccer game and would now like a refund.

Review: I ordered a voucher from Living Social in May of 2012 for [redacted]'s photography that included a photo shoot and photo package. The photographer did the shoot but refuses to respond to calls or emails about the photos. Even though the contract and voucher were not honored, Living Social refuses to refund my money. In my opinion this is fraudulent since they took my money for something that was not honored.Desired Settlement: I want a refund of at least the money that Living Social received as the advertiser of this product.

Business

Response:

On May 25, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number 9557343. LivingSocial received the complaint on May 25, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made on May 16, 2012 for [redacted] in the amount of $59. [redacted] would like a refund because she has not received the photos from her photo shoot.

Review: On January 27,2013 I purchased 2 separate deals from Living Social that advertised another website called "[redacted]" .

The advert specifically said that both kits would give detailed reports of lineage, and neither did, and upon further investigation, we had realized that we'd been scammed. I called "Living Social" immediately (April 5, 2013) and explained how I felt as though I deserved a refund because they were selling deals from a company that is clearly not trustworthy. The representative that I was speaking to not only denied me access to a manager or supervisor but also kept repeating "Umm, uuuh... but you've received your product sooo, I mean...?" When I explained (more than once) that I paid for something that I did not receive, and that what I did receive was not legitimate, she still continued to repeat the above sentence.

Since this conversation, I have filed a complaint against "[redacted]" with the Revdex.com and have received $97.00. My total out of pocket purchase was $198.00. I feel as though Living Social should be responsible for their part and refund me the $101.00. I believe that this is how much they've profited, as well as being the difference in refund.

I feel as though they should take responsibility in companies that they represent and look into the history of said companies.Desired Settlement: I'd like $101.00 in refund.

Business

Response:

On May 15, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 19, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she was denied a refund for two vouchers that were purchased on January 27, 2013. Each voucher cost $97.

Review: I want a refund from a Living Social deal that the business refused to honor. I don't want more Living Social "bucks" as I've cancelled my account.Desired Settlement: Full refund

Business

Response:

On June 17, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on June 17, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of purchase made on October 27, 2012 in the amount of $50 for [redacted].

Review: I paid for a service from Living Social.

The company [redacted] schedule a service that was for a least a month later due to their schedule not mine.

On the day of the service I was neither contacted or called. They did not show. Since the service was a car detail I was not able to leave the house. After waiting for a few hours with no e mail or call I call [redacted]. They gave me assurance that I would be contacted by them. They did not do so. After 2 more calls and the same assurance and no contact I contacted Living Social since they collected my credit card payment.

I have contacted them over a 10 day period on 6 occasions for a full credit card refund and they have not done so.

With the effort time and patience that I have exhibited waiting any longer seems a failure on their part.Desired Settlement: I want a full credit card refund.

Business

Response:

On July 7, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on July 10, 2013. **. [redacted] sent a

complaint via the Revdex.com regarding a purchase made for [redacted] in the amount of $89.00.

LivingSocial apologizes for the experience that **. [redacted] has

experienced with [redacted] in regards to redemption. Per

LivingSocial’s refund policy (www.livingsocial.com/terms)

a refund will only be processed within seven days or purchase or if the

merchant has gone out of business. In this instance, the merchant is still open

and is honoring vouchers. Based on the negative experience that **. [redacted]

experienced, we are willing to extend a Deal Bucks refund in the full amount of

$89.00 that will be credited to his LivingSocial account and are awaiting his response in prior correspondence.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The company, [redacted] could not schedule my appointment in the one week that Living Social states.

Review: I signed an agreement with LivingSocial, Inc to run a deal promoting the services of my sole proprietor business [redacted] located in [redacted], CA between July 5 and July 12, 2013. After signing the agreement and approving my deal I was informed that LivingSocial, Inc. will also promote it via their partner, [redacted].com platform along with their platform. There is no mention whatsoever in the contract I signed that LivingSocial, Inc. relinquishes any responsibility for the services they provide should they be run on their partners platforms.

On July 9th 2013, while running my promotional campaign, I received an email from a customer who purchased a voucher for my services. He explained to me that he received an email from [redacted].com informing him that I canceled the deal and that his purchase will be refunded. The customer was quite irate about what happened and suggested I was behaving unethically.

This message was a surprise to me because I have NOT contacted LivingSocial or [redacted] regarding a possible cancelation nor had I any intention to do so. After investigating the issue with customer service I learned that the part of my deal was canceled by [redacted].com without my consent or even without notifying me. They were unable to include an item in small print I asked for and proceeded to simply cancel my entire promotion WITHOUT asking for my permission. In the contract I signed there is no mention that LivingSocial or their partners can cancel the promotion for a random reason without consulting me about it. The issue of fine print was very minor and I NEVER mentioned anywhere that not including it would make me want to cancel my promotion. I believe that LivingSocial had an obligation to ask for my permission and not doing so was a serious misconduct.

As the consequence, I lost 24 vouchers that were sold along with the revenue of estimated $780 (24 vouchers, each 32.50 revenue for my business.) This situation also created a very unfavorable image for my business and rightfully offended the customers who were suddenly denied my services. [redacted] sent a false message to those customers informing them that I decided to cancel the deal, as far as I understand. I was unable to contact most of those customers to rectify the situation since their information is not shared with me. This exposed me to having my business name be associated with lack of integrity and reliability.

As the result of this reckless cancelation I lost the revenue of estimated $780 or more (from the vouchers that could have been sold should the campaign remain open until July 12th), my business was put in very unfavorable light and its reputation harmed, and I lost 24 potential customers who could have become long term paying clients should they were able to take advantage of the promotion. I also lost many hours of invaluable business time trying to communicate with Living Social, Inc to rectify the situation.

I asked LivingSocial, Inc. to pay the $780 and also to send messages to the customers who were refused my services and rectify the situation and clean up the reputation of my business

I was told that the vouchers were not used and therefore their value cannot be paid to me. This is not quite correct as per my agreement. I should be paid for the vouchers sold unless canceled by the customer.

I was also told that since this part of the promotion was run by [redacted].com, LivingSocial cannot do anything about it. Also, they are unable to contact the customers who were refused my services. Basically, I am unable to receive ANY compensation for this obvious misconduct on the part of LivingSocial, Inc.

After trying to contact customer service and supervisors to pursue compensation I was told to get in touch with the manager who signed my contract and "work out the compensation with him.". Unfortunately, this manager emailed me saying that he happens to be out of town. I have NOT been contacted by any representative of LivingSocial since then.Desired Settlement: Refund of $780 and apology to the customers who were refused my services including a clear explanation that the promotion was canceled against my will

Business

Response:

**. [redacted],

We received a complaint from **. [redacted] on July 27, 2013, Revdex.com case number [redacted], regarding the deal that [redacted], **. [redacted]'s business, marketed through LivingSocial and [redacted] Local. In the complaint, **. [redacted] raised concerns regarding the fact that we refunded purchasers of the deal that [redacted] marketed through [redacted] Local, who acts as one of LivingSocial's promotion channels.

When [redacted] initially marketed its deal through LivingSocial, and subsequently through [redacted] Local, the deal as published on [redacted] Local did not include a limitation that only new customers could use the vouchers. [LH1] After the deal was sold to consumers, **. [redacted] contacted LivingSocial to request that the vouchers already sold through [redacted] Local be limited so that only new customers could use the voucher. LivingSocial informed **. [redacted] that [redacted] Local would not be able to amend the terms of the deal, at which point **. [redacted] represented to LivingSocial that she would not honor any of the vouchers sold through [redacted] Local without the added fine print. LivingSocial informed **. [redacted] that the deal would be likely be canceled at that point since she would not honor vouchers. LivingSocial then contacted [redacted] Local and requested that [redacted] Local refund the purchasers of the vouchers.

Due to **. [redacted]'s representation that she would not honor the vouchers, LivingSocial and [redacted] Local refunded purchasers of the [redacted] Local deal and sent an email to purchasers notifying purchasers of the refund. LivingSocial will not provide **. [redacted] with money for the refunded vouchers since LivingSocial and [redacted] Local refunded the vouchers after and because of **. [redacted]'s unwillingness to honor the vouchers as originally published.

Sincerely,

Counsel

LivingSocial, Inc

Review: I purchased this deal from Livingsocial back in April which was [redacted]. I have tried to contact them several time via phone and email. We had schedule an appointment for the service and they cancelled in last min. I tired to schedule an next appointment but they never answer the phone or email. So I contacted Living Social customer service and he tried to call the company, he came back to me and he COULD NOT contact them because they didn't answer the phone but he will get back to me with company's answer in couple of days. So I waited. Guess what email I received?! The email I got was to contact [redacted] and they will take care of me. Are you guys serious? Do you guys not understand what the problem was at the first place? I'm really sick and tired of dealing with living social customer service and it happened with my last deal and was not happy at all. I contact living social customer service to solve the problems and they never give the helpful information or try their best to assist the problems. First of all, living social should be more careful selecting vendors because doing false advertisement to customer leads to stressful experience with living social. and Second people contact the customer service to get the answer or help, which you guys never do!Desired Settlement: REFUND! I will not purchased another deal from Living social at all.

Business

Response:

On August 20, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August 21, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of her inability to redeem her voucher for [redacted]; purchased on March 5, 2013 in the amount of $79.

Review: I bought a Living Social voucher for handyman service by [redacted]. The company overcharged me for work that was done incorrectly and refused to help me get any type of resolution with the company. I had some work done on Saturday 8/3 by **. [redacted] and his assistant using a Living Social voucher. I am satisfied with only half of the work. After fixing my toilet there was approximately an hour and a half left. I had a dripping faucet in my master bathroom tub and asked them to fix it (dripping cold water). They charged me $20 for a visit to [redacted] and bought three faucet cores. Only two of the cores were replaced and I have to return one of them for a refund. After the job was finished I was told that they could not get the third core (hot water) out without breaking the wall so it was left alone but this is the how water which is not even the problem. I checked the work after they left and the faucet is actually dripping cold water worse now than it was before they started and the cold water faucet core was put in backwards so that it turns the wrong way now. I feet that I was overcharged for work that accomplished nothing and in fact made the situation worse.

I reported the above to Living Social and they said that they could not make the merchant do anything so even though the work was incorrectly done and is now worse than it was before they will do nothing to help me.Desired Settlement: A refund of half of my voucher cost for the 1.5 hours of time wasted ($37.50).

2. Refund for the $20 visit to [redacted] and my parts cost of $31.97.

3. Total refund of $89.47.

Business

Response:

On August 28, 2013, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September

5, 2013. **. [redacted] sent a complaint via

the Revdex.com regarding LivingSocial because he has experienced

issues with redemption pertaining to a voucher purchased on May 31, 2013, in

the amount of $75.00 for [redacted].

LivingSocial apologizes for the

negative experience that **. [redacted] encountered

with the redemption of his voucher for [redacted]. Per LivingSocial’s

refund policy, a refund can be collected within seven days of purchase or if

the merchant has gone out of business (www.livingsocial.com/terms). **.

[redacted] successfully redeemed the voucher with the merchant and services were rendered.

We apologize that **. [redacted] feels that the services rendered were not up to

par, however we are unable to process a refund for a redeemed voucher. In

addition, LivingSocial does not process refunds for additional fees that are

incurred for services outside the scope of the voucher details. **. [redacted] has already

been credited with $10.00 Deal Bucks as a result of his negative experience

with the merchant.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Living Social made no effort to resolve this complaint. I am still stuck with a leaking bathtub fixture that has not been repaired and the cold water faucet was put in backwards so the knobs turn in opposite directions now. Half of the time that I originally paid for was a complete waste. In addition the extra time that I was charged for was a complete also a complete waste as were the parts that I paid for. The state of the fixture is now worse than it was before they started. A $10 coupon is an insult and I do not accept this as a resolution.

Regards,

Business

Response:

On August 28, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our September 6, 2013 response on September 9, 2013. **. [redacted] rejected LivingSocial’s response via the Revdex.com due to his unsatisfactory experience with redeeming his voucher for [redacted].