LivingSocial, Inc

Review: LivingSocial claims that they have a "guarantee " yet I was signed up for LS [redacted] Area and I was sent this offer that of course appeared to be available in [redacted], for [redacted] Auto Detailing where they come to you, however, when I contacted them about 10 days after purchase to schedule a detail, they said it was not valid in my city and I would have to drive 400 miles and wait around if I wanted the service. I explained my situation and they did not seem to care. additionally, the offer states that the PAID VALUE expires on October 25, 2018, but LivingSocial refused any credit whatsoever.

I contacted LivingSocial online and also talked on phone with them and was told that since it was past 7 days, post-purchase, there was "NOTHING LS WOULD DO" and I would just have to EAT the $100 that I spent. This is unacceptable and outrageous. Since then I have made a point to ignore every LS offer as I refuse to EVER do business with an organization that cares so little about their customers, but pretends to. They misrepresented this offer and would not stand behind their services. I believe that this is nothing short of fraud. Obviously they have received millions in funding and don't really care about customers.

They had at least 4 opportunities due to my persistence to do the right thing, but chose to be greedy!

Word of mouth and internet blogs are a powerful source for both positive and negative marketing campaigns and I am making a commitment to spread the word. Too bad that LS cares so little about their customers and their business that they treat their customers like garbage and are so reckless with their reputation. Guess I will be seeing LS tank in the future while [redacted] and many other competitors capture reasonable shares of the market deserved by their service and dedication to producing customer satisfaction. (One very dissatisfied past customer).Desired Settlement: I would like a refund and an apology.

Business

Response:

On March 6, 2014, the

Revdex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted]. LivingSocial received the complaint on March 7, 2014.

**. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he tried to redeem his deal to [redacted] Detailing,

but the merchant refused to honor it because he was outside of the service area.

LivingSocial apologizes

for the inconvenience **. [redacted] has experienced thus far. Our records

indicate that on March 7, 2014, **. [redacted] was issued a full refund back to

his [redacted] account. No other compensation may be offered at this time.

We hope that this

resolves **. [redacted]’s issue.

Best regards,

Review: The advertisement states "air duct cleaning for a whole house or office of all vents including dryer vent". When the technicians come to the house, they report it costs much more than the advertised amount to perform the job. This is a typical low level scam. The technicians did not perform any job described in the advertisement. Further, I talked to the proprietor and he assured me the service included cleaning the dryer vent up to the exit point. The proprietor lied to me on the phone several times when I repeated the question of what service will be performed.Desired Settlement: Please refund my credit card. The advertised service was not provided.

Also, LivingSocial has refused to provide the proprietor's information. Please provide all contact information for the proprietor.

Business

Response:

On April 16, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 18, 2014. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he requested a refund for a voucher purchased for A/C Cleaning and Repair in the amount of $39, due to purchase subject to unanticipated fees upon redemption.

Review: After establishing that the company did not advertise a "deal" correctly, the company agreed to go against policy and offer a refund for a "[redacted] Racing Experience Deal." If you'd like details about the false advertising, I'd be happy to elaborate upon questioning. Living Social stated in an email, that a refund would be processed for the entire deal ($199.00). They stated the refund would go back on a card ending in [redacted]. I explained to them this card is no longer active and I wasn't sure which bank it came from. I have contacted my banks, who cannot find a card ending with these numbers, unless I give them the entire credit card number. I informed Living Social that I needed the entire credit card number to locate the refund. They could not give it to me. Living Social has processed a "refund" and there is no record of where it went and I cannot access it.Desired Settlement: I would like the actual refund to be mailed back to me in the form of a check. I can provide identifying information if needed.

Business

Response:

On July 17, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our July 17, 2014 response on the same date. [redacted] rejected LivingSocial's response via the Revdex.com as a result of the funds that were not received.

Review: I purchased a voucher from living social July 5, 2014 for 2 [redacted] cases. I retrieved it the same day from their partnering company called [redacted], in which I had to pay an additional 4.99 for shipping and handling on the website. It has now been a little over a month (Aug. 11, 2014) and my order is still pending through the [redacted] Companies website. Living Social has been aware of this issue for 3 weeks now and I have yet to receive any product or issued a refund.Desired Settlement: I would like an immediate full refund for both the product and shipping and handling.

Business

Response:

On August 11, 2014, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August

11, 2014. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because [redacted] made a purchase on July 5, 2014 for two Hue

Soft Grip Cases for [redacted] 5S/5 by [redacted] in the amount of $14 and

has not received his merchandise.

On July 25, 2014, [redacted]

contacted and informed LivingSocial of not receiving his items. LivingSocial

advised [redacted] to contact [redacted] for further assistance and

applied 5 courtesy Deal Bucks for the trouble. On July 31, 2014, [redacted]

contacted LivingSocial for not receiving a response from [redacted] about

his order. LivingSocial then escalated this issue to our Merchant Services

team, where this issue is still being investigated.

LivingSocial followed up

with [redacted] on August 8, 2014 inquiring if [redacted] had received any

communication from [redacted]. LivingSocial received no response from **.

[redacted] and a reminder was sent on August 10, 2014. LivingSocial didn’t hear

from [redacted] until August 11, 2014 at 11:02 am by phone. [redacted] was made

aware that our Merchant Services team was still investigating this matter.

LivingSocial has reviewed

[redacted]’s request and apologizes for the time it is taking to resolve this

matter. Once the issue is resolved, [redacted] will be notified.

We hope this updates **.

[redacted] on this topic.

Best regards,

Maria

Review: I made a purchase with this Company. They immediately withdrew the funds from my account.

It was a Gift for someone else. Their procedure, is for them to email the individual with a voucher

to redeem gift. the recipient never received their email. they had the correct email address. the recipient

checked several times, (which was no longer a surprise). when I contacted Living Social, they informed me

they did not know, but the Voucher had expired anyways and there was no re-course.

I demanded a Refund of my Monies. they refused.

I would like a Refund of my monies for their failure to produce the product and failure to

provide the Voucher to be Redeemed.Desired Settlement: Refund

Business

Response:

On August 29, 2014, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com Case

Number [redacted]. LivingSocial received the complaint on August 29, 2014. **.

[redacted] sent a complaint via the Revdex.com regarding LivingSocial

because the gift recipients never received their vouchers. Consumer claims that

LivingSocial refused her request for a refund. **. [redacted] is requesting a

refund for her purchase for the failure to provide the vouchers to be redeemed.

LivingSocial apologizes for any trouble **.

[redacted] experienced with gifting her vouchers. **. [redacted] has been in contact

with our Customer Service team in regards to her refund request. When contacted

by our survey team she was immediately offered a refund in the form of Deal

Bucks since her request was out of policy for a credit card refund. At no time

was **. [redacted] denied a refund for this purchase. **. [redacted] replied to our email

declining the offer for Deal Bucks and requested a credit card refund. Our

Customer Service team honored **. [redacted]’ request for a credit card refund

three hours after it was made. This refund was processed on August 29, 2014.

We hope that this resolves **. [redacted]'s

issue.

Best Regards,

Sarah

Review: We bought a housing cleaning deal off of the living social website for 147 dollars on or around August 16, 2014. As of today, our house has yet to be cleaned. After numerous calls and emails to " [redacted]" cleaning and to living social, nothing has happened. Now, living social is reporting that this voucher is no longer valid.The owner of [redacted] cleaning services does not return phone calls which has contributed to the frustration with this situation.Voucher # [redacted]xxx-xx-xxxxDesired Settlement: We need our house cleaned desperately because my wife has a broken ankle, but we will take a refund or an immediate referral to an alternate cleaning service if they will honor the voucher.

Business

Response:

On September 26, 2014, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com

Case Number [redacted]. LivingSocial received the complaint on October 15, 2014. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she was experiencing trouble scheduling with [redacted]

Cleaning Services for the services purchased through LivingSocial for $140 on August

16, 2014. [redacted] claims after numerous calls and emails to [redacted] Cleaning Services and LivingSocial, no resolution has been found. LivingSocial sincerely apologizes for the

trouble [redacted] experienced trying to schedule her cleaning

services. We have reviewed her request and found that she was issued a full

refund of $140 on September 29, 2014 to the method of payment used to make the purchase.

A confirmation of this refund was sent to the email address associated with her

LivingSocial account on September 29, 2014. We hope that this resolves [redacted]'s

issue.

Best Regards,

Sarah

Review: I was ordering the [redacted] Wholesale Membership + Bonus $20 [redacted] Cash Card and Coupons from livingsocial.com at Sep. 9, 2014. The first time one of the stuff in [redacted] help me to type in the information but failed to key in the correct address, so I didn't get my coupon at the first time, and at Nov, 2014, I made a phone call to livingsocial and found out there is something wrong with the address, so I request them to fix it for me, and the male representative from livingsocial even verified my address with me for twice, he said he can't expedite the process for me to get the coupon, however its not there problem so I can understand and agree to wait for it.

However till now I haven't get anything, so I make the phone call this morning, and livingsocial told me that the second address they sent are exactly same address the send as the first one and which is the wrong one!! Since the livingsocial's wrong to mail it to the wrong address again, they should try their best to expedite the process and let me get my coupon ASAP, but the only thing they keep saying is "WE CAN"T DO ANYTHING".Desired Settlement: I want the coupon immediately. without waiting any longer.

Business

Response:

On January 19, 2015, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number

[redacted]. LivingSocial received the complaint on January 22, 2015. Ms. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because

she purchased a voucher for a [redacted] membership that includes a coupon booklet,

and she has not received the coupons yet.

LivingSocial apologizes for any frustration in this matter. LivingSocial does

not generate the coupons for the [redacted] deal Ms. [redacted] purchased. We submit the

information to an outside company contracted by [redacted], and from there, this

company sends the coupons out to the people who bought the deal. Due to this

process, it can take up to four weeks for Ms. [redacted] to get her coupons. At this

time, there is no way to have the coupon order expedited. We apologize that the

address LivingSocial provided for the second coupon order is incorrect. We will

be happy to have them sent out again, and they will be delivered within four

weeks. If Ms. [redacted] would like to have the coupons shipped to her, she will need

to call LivingSocial to confirm her address and provide her [redacted] membership ID

number.

We hope that this resolves Ms. [redacted]'s issue.

Best Regards,

Sarah

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: I purchased [redacted] Set of Two Organic Yoga Leggings Expiration Date 28 Feb 2013. Living social provided a link to the website where I would enter the voucher number and was supposed to receive my leggings but when I went to the website, the website was down and under construction with only a message to check back. I check backed multiple times over the three month period and every time I checked it was still under contraction. I emailed Living Social and they replied on Nov. 30th stating "contact l[redacted]" which I did and received no response. I contacted them again on February 2nd and received a two more contacts for [redacted] that didn't work. I decided to continue to check back but every time I did it was still not available. I contacted Living Social again on April 8th about the issue and asked for a refund but their response was that since the voucher had expired they could not offer me a refund even though I contacted them about the problem and they never helped me resolve it.Desired Settlement: I'd like a refund credit on my card and a $25 credit toward future purchases for the time I've wasted and the frustration of having to deal with an unprofessional company.

Business

Response:

On April 10, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April

14, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for a set of leggings from

[redacted] on November 21, 2012 for $29. She is requesting a refund because the

website to redeem the voucher was not working.

LivingSocial

apologizes for [redacted]’s experience. The merchant is the issuer of the voucher

and is solely responsible for redeeming it. However, the purchase has been

refunded and will appear on her bank statement within 3-5 business days,

depending on her banking institution. As an apology, 5 Deal Bucks have been

added to [redacted]’s LivingSocial account as a credit toward her next purchase.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: Living Social states that it will refund money on a "deal" if the responsible company goes out of business. I redeemed a voucher for classes, which was good for 60 days. The company went out of business within that 60 days, and before I could redeem the voucher for the classes. Living Social will not give me a refund, so I got nothing for this voucher.Desired Settlement: I would like Living Social to provide a refund or a credit for this voucher per their policy.

Business

Response:

On April 10, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April

14, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for yoga classes from [redacted] on October 25, 2012 for $29. She is requesting a refund because the

merchant isn’t scheduling any more classes.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be issued within seven days

of purchase or if the merchant has gone out of business. [redacted]’s voucher

expired on March 1, 2013, and she did not contact LivingSocial until April 9,

2013. Her request is outside of the refund policy, as the merchant was honoring

vouchers through the promotional period. The merchant also never marked [redacted]’s voucher as redeemed, indicating she did not begin to use the classes

prior to expiration. As a courtesy, the purchase has been refunded in Deal

Bucks as a credit to her LivingSocial account. [redacted] may use this credit

toward future purchases.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: livingsocial has a program in place where if you get three of your friends to purchase a deal then you will get the deal for free. I purchased the [redacted]'s [redacted] deal from living social and sent the link to all my friends. They purchased the deal and I received an email saying my deal would now be free. When a couple of weeks past and I had not received a refund, I contacted living social and was told I would receive the refund. Now over 2 months later still no refund and living social will not respond to my emailsDesired Settlement: Give me the refund I have earned and explain to me why customer services is so pathetic

Business

Response:

On May 25, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on May 25, 2013. **. [redacted] sent

a complaint via the Revdex.com regarding LivingSocial because **.

[redacted] purchased a $45 voucher for [redacted]’s [redacted] and did not receive a credit after

referring three friends to purchase this deal.

LivingSocial has processed a $45 credit to **. [redacted]’s account for

his purchase and added an additional $10 credit due to the delay in processing.

We hope that this resolves **. [redacted]'s issue.

Best regards,

Consumer

Response:

The customer service from Livingsocial along with the response I received to my Revdex.com complaint is pathetic. " I hope this will resolve **. [redacted]'s issue" common sense would have made an apology automatic, but no. Livingsocial drops the ball yet [redacted] thinks I have the issue. Wow. Thanks for the refund. I guess

I have reviewed the pathetic response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I purchased a LivingSocial voucher for a Brazilian Blowout at [redacted]. It has been an absolute nightmare dealing with this merchant and trying to get the service scheduled. I have been attempting to schedule this service since May - it is now August, and I have yet to get an appointment scheduled.

When I first attempted to contact the business owner, [redacted], back in May, it took 5 calls, 2 voicemails, and multiple emails over the course of two weeks before I even got an initial response. [redacted] scheduled an appointment for me in mid-June, but texted me to cancel the day of the appointment. When she canceled on me via text, she said she would still honor the voucher after the expiration date that was coming up in a few weeks, but has not responded to me since - and I have tried to contact her over a dozen times via text, phone, and email over the past two months.

During this time, I've been in contact with LivingSocial's customer service attempting to get my money refunded. It wasn't one of their cheaper vouchers or I probably would have let it go but the voucher cost $129. LivingSocial has been horrendous to deal with. When I contacted them requesting a refund as the merchant clearly has no intention to honor the voucher, LivingSocial sent me a cut/paste generic response that in no way addressed my situation.

One of the few direct responses I had from LivingSocial said it wasn't their policy to issue refunds and I was out of luck. When I responded to this, I got a message from a new customer service representative saying they couldn't find my account or any record of the voucher. When I responded with my account/voucher information, I got a generic response about what to do after your voucher expires.

I have been a loyal LivingSocial customer for years and I don’t feel like I should be punished and be out $129 because LivingSocial is choosing to work with merchants who scam people into purchasing the vouchers and refuse to honor them.Desired Settlement: At this point, I have no desire to redeem the voucher for this service - I just want my money refunded.

Business

Response:

On August 1, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on August 2, 2013. **. [redacted]

sent a complaint via the Revdex.com regarding a purchase made for [redacted] in the amount of $129.00 on December 20, 2013.

LivingSocial apologizes for the experience that **. [redacted]

has experienced pertaining to the redemption for the voucher purchased toward [redacted]. Per LivingSocial’s refund

policy (www.livingsocial.com/terms),

a refund will be issued within seven days of purchase or if the merchant has

gone out of business. The promotional value of the voucher expired on June 25,

2013, and is now valid for the paid value of $129.00 towards regularly priced

items at the merchant. We have confirmed that the merchant is open and is

willing to honor the paid value or, in this instance, the promotional value

based on **. [redacted]’s earlier correspondence with the merchant. We encourage

**. [redacted] to work directly with the merchant to redeem her voucher.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: A LivingSocial voucher I purchased for a foldable hammock sold by [redacted] was not honored. On August 17, 2013 [redacted] informed me that LivingSocial has not paid them for the product and therefore the product would not ship. They indicated they would refund my shipping and tax charges, but indicated that since funds were not transferred to them from LivingSocial, LivingSocial would need to refund me the original amount of $59 I paid to them for the hammock. I purchased the LivingSocial voucher for $59 on 7/9/13 and on 7/10/13 ordered the hammock as instructed through the [redacted] website. The LivingSocial ad indicated that it would take three to four weeks for delivery of the product so on August 12, 2013 I contacted [redacted] via e-mail inquiring about the status of my order, but received no response. On August 16 I called [redacted] at 9:00 AM and was told that no one was there who could provide me with an update. They took my contact information and promised a call back, which never came. On August 17 I researched the issue on-line and found numerous posts on LivingSocial website indicating that many consumers had not received their Hammock either and that neither LivingSocial nor [redacted] were being helpful in the matter. I then sent [redacted] a message on [redacted] on August 17 and received a reply from them at 1:08 pm stating, "Your order did not ship because [redacted] was not paid even an initial payment by Living Social for the hammocks. We will refund the shipping but do not have any of your hammock money to refund. Contact Living Social and ask for a refund. You would have received your product a long time ago if [redacted] was paid. Living Social failed to pay [redacted] twice so no hammocks can be shipped. I will cancel and refund you your shipping cost." [redacted] subsequently cancelled my order and I am awaiting a refund of the shipping and taxes paid to them. I sent two e-mails and a [redacted] message to LivingSocial on August 17, but received only automated responses. I simply want a refund for the $59 I paid to LivingSocial for a product I ordered following their precise instructions, but which was not sent due to an apparent corporate dispute between LIvingSocal and [redacted].Desired Settlement: My preferred settlement is a refund of the amount I paid to LivingSocial for $59. I ordered the product as instructed on the voucher, but the product is not being provided to me by the vendor because LivingSocial has allegedly failed to pay the vendor according to my communication with the vendor on August 17. It appears as though their is a dispute between LivingSocial and [redacted] and consumers are being caught in the middle.

Business

Response:

On August 18, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August

19, 2013. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased a voucher for a Pop Up and Foldable Hammock

from [redacted] on July 9, 2013 for $59. He is requesting a refund because the

item has not arrived and the merchant did not provide a status of the order.

LivingSocial

apologizes for any difficulty **. [redacted] experienced. Due to the issues with

redemption, **. [redacted]’ purchase has been refunded back to the card he used to

purchase. It may take 3-5 business days to post to his bank account.

We hope that this

resolves **. [redacted]' issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: A voucher was purchased. The cleaning Company would not honor the voucher. A complaint was filed with Living Social. A couple weeks later, Living Social indicated the company would Contact

us. I waited several weeks and contacted the company. No reply was received. I contacted living Social again. They Acknowledged receipt of the Second Complaint but have blown us off.Desired Settlement: This Voucher was under my husband's name. [redacted]. We would like a refund of $80.

Business

Response:

On November 6, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on November

8, 2013. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a deal for a cleaning company, and the

merchant is refusing to honor the voucher. **. [redacted] contacted LivingSocial

and was advised the merchant would be contacting her directly. They’ve waited

several weeks and still haven’t heard from the merchant, or LivingSocial.

We understand **.

[redacted]’s experience was disappointing, and

we're sorry for that. We would like to investigate this issue for them but

aren't able to locate their LivingSocial account based on the information

provided. If **. [redacted] would please respond and let us know the email

address on their LivingSocial account or the voucher number, we would be happy

to assist further.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: On June 21, 2013 I purchased a LivingSocial voucher for "[redacted] Window Cleaning" for $45.00. The voucher was valid until September 25, 2013.

The following is a list of attempts I made to reach [redacted]:

1. June 25, 2013- left a voicemail

2. July 8, 2013 - sent an email

3. July 8, 2013 - left a voicemail

At this point when I called, the voicemail I kept receiving stated that the promotion had been extended through October. I still was never able to reach a person.

I continued to attempt to contact [redacted] as follows:

4. July 17, 2013 - left a voicemail

5. July 31, 2013 - sent an email

6. September 27, 2013 - left a voicemail

7. September 27, 2013 - left a voicemail

On July 31, 2013 I contacted LivingSocial for support on the my inability to contact [redacted] for a window cleaning and requested a refund. The response I received was that since more than 7 days had passed since I purchased the voucher the refund period had passed. I could A. give the voucher to a friend or B. use the promotional value of $45.00 towards window cleaning with [redacted] once the voucher expiration date had passed. These are unacceptable options as the issue is that [redacted] never responded to numerous emails or phone calls and therefore I was never able to schedule an appointment.Desired Settlement: I would like Living Social to refund the $45.00 I paid for a voucher/service that was never rendered in spite of my numerous attempts to contact the business.

Business

Response:

On November 27, 2013, the Revdex.com received a

complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on November 27, 2013. **. [redacted] sent a

complaint via the Revdex.com regarding LivingSocial because she’s

been unable to contact [redacted] Window Cleaning & Professional Services.

LivingSocial apologizes for the bad experience **. [redacted] had

with this deal. Our system shows that **. [redacted] has been refunded 45 Deal

Bucks to her LivingSocial account, since the voucher expired September 25, 2013.

In addition, we credited 5 Deal Bucks for the inconvenience caused.

We hope that this resolves **. [redacted]’s issue.

Best regards,

[redacted].

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I would like the amount refunded to my credit card and not as "credits" in my Living Social account.

Review: On July 19th, 2013 I purchased a LivingSocial voucher for $60 to get my car detailed by [redacted] Auto Detailing in [redacted] MA. This voucher did not expire until October 19th 2013. I called and left a message at [redacted] on July 20th to schedule my appointment as there was no answer all day. My call was never returned. I called again the first week of August and the phone was answered by a man who did not give his name. With 3 months remaining until the expiration of my promotional voucher, I was told that there were no remaining appointments until November 26th. I stated that my voucher was only good until October 19th. This person told me they would still honor my voucher, so I took the November 26th appointment. I should have filed this complaint right then and there as I did not trust the merchant.

I decided to take the merchant at his word and arrived for my appointment on November 26th at 8am and stayed until 9:30am or so. No one ever arrived at the business and no one answered the phone. I immediately emailed LivingSocial and asked for a refund. I was refused a refund because I was told the merchant was still in business, but if I had not heard from the business to reply to the email after 7 days. I was unhappy with this immediate response, but decided to call [redacted] to reschedule. My calls were never answered or returned. After 7 days I replied to the email as directed by [redacted] with LivingSocial. I was told that the merchant answered their phone and I should contact them directly.

At this point, I refuse to do work with a business that right away showed their dishonesty in not honoring their commitment to provide service. I provided 3 months lead time to schedule an appointment and was told nothing was available until after the promotional value expired. This leads me to believe that there was never an intention to honor the promotional value.

LivingSocial has said I should schedule another appointment with the merchant and use the paid value of my voucher. I refuse to fall prey to this type of deceptive business practice and will not work with the business in question. LivingSocial offered to give me "deal bucks credit" for half of my paid value (which is a $30 credit for LivingSocial) and refuses to refund my $60 purchase because it falls outside of the 7 day refund policy. I never had the opportunity to get a refund within 7 days because the merchant did not answer or return my calls. I refuse to accept a half credit after having read numerous complaints against LivingSocial. LivingSocial and [redacted] split profits on actual money that I paid for a promotional value service that was never reasonably rendered even though 3 months of time was given.

LivingSocial is leaning on this refund policy as the reason they do not have to do anything for me. I was made to believe that they are doing me a favor by offering $30 in their credit because they did not need to do anything but fall back on their policy that was impossible for me to abide by as the merchant would not answer their phone.

On December 5th I was finally contacted by the merchant (after leaving a public Yelp complaint) that they were on vacation 11/25 through 12/2. I do not wish to do business with a dishonest merchant and do not accept the LivingSocial response. I realize that this complaint will likely allow LivingSocial to fall back on their 7 day refund policy and claim that they made a reasonable attempt at resolution. Until I receive a FULL refund, I refuse to accept that there has been any resolution. I will never use the business in question or do business with Living Social again UNLESS I receive a FULL refund.Desired Settlement: I only wish to receive a FULL refund. Not a HALF "store credit" .

Business

Response:

On

December 6, 2013, the Revdex.com received a complaint about

LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received

the complaint on December 6, 2013. **. [redacted] sent a complaint via the RevDex.com regarding LivingSocial because [redacted] Auto Detailing failed to show up to the scheduled appointment

on November 26, 2013.

LivingSocial apologizes for the experience that **. [redacted] had with

this deal. His voucher expired October 19, 2013 and therefore we’re unable to

fulfill **. [redacted]‘s request. However, our records indicate that we processed

a refund for 60 Deal Bucks to his LivingSocial account since **. [redacted] is a

valuable customer to us. In addition we credited his account with 10 Deal Bucks

for the inconvenience caused.

We

hope that this resolves **. [redacted]’s issue.

Best

regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I appreciate the efforts made by LivingSocial to give me FULL value after repeated attempts to give HALF value until reported to the Revdex.com.

Regards,

Review: On June 26 2014 I purchased vouchers for the [redacted] Scenic Railroad for my husband and myself. I called to make sure our spot was available on 8/12 (the tickets were for 8/16), and was told that the train was full and there was no room for us. I asked for a supervisor to call me, and left my name and number but did not receive a phone call back. I sent an email to the [redacted] the next day. and I have copied the email correspondence below. I was pretty much told I was out of luck and to contact Living Social. I contacted Living Social on 8/13 and again on 8/14 and got their system generated response both times, but no response from anybody in regards to the issue. Well, here it is the 19th, we obviously didn't get on the train on the 16th, and nobody is contacting us about rescheduling. However, I did receive a survey email from Living Social to see how we enjoyed the trip on the [redacted] (the one we didn't take).

Premier Cust. Service

Add to contacts

8/13/14

To: [redacted]

Hello [redacted],

I am the supervisor. I can have the manager call you, what is a good number to reach you at?

Once our trains are sold out, we do not have cars we can add on. Living Social clearly states that you must call to book a reservation, if you do not call then you do not have a reservation.

Thank you,

Central Reservation Supervisor

________________________________________

From: [redacted]]

Sent: Wednesday, August 13, 2014 2:13 PM

To: Premier Cust. Service

Subject: RE: Form record received

You don't hold seats for people who have already purchased a voucher for a specific day? To me that means they are committing to riding the train that day. I'm not going to continue to argue about this with you, but if you have a supervisor, I would appreciate it if you could give me their contact information because again...this is absolutely ridiculous. I know for a fact that you, as a company, can make an exception on a living social voucher....I also know that you can track how many vouchers were bought on living social so you would have the ability to hold that reservation for a person.

Again...not worth my time arguing, so if you can forward me the contact information for a supervisor, I would appreciate it.

> From: [redacted]

> To: [redacted]

> Subject: RE: Form record received

> Date: Wed, 13 Aug 2014 19:11:04 +0000

>

> Hello [redacted],

>

> If the living social voucher was for a specific date, we need you to contact them so their numbers are correct. If the living social is for any Sunday then we can switch it without talking to Living Social.

>

> We do not hold seats because we sell the train out, our passengers call us to book tickets so we make reservations to guarantee them seats. I apologize we were sold out by the time you were ready to book.

>

> Thank you.

> ________________________________________

> From: [redacted]]

> Sent: Wednesday, August 13, 2014 2:00 PM

> To: Premier Cust. Service

> Subject: RE: Form record received

>

> I did not get her name as I was in a hurry and about to walk into an appt., but it was just before noon yesterday. And yes, I did purchase them from living social. So you can't honor them on a different date without my going through living social? This is a bit ridiculous because I purchased them specifically for this weekend (Saturday), but obviously you don't hold spaces for the vouchers purchased through living social. This is a bit like being bumped from a flight that has been overbooked, but at least the airlines make an attempt to help and/or accommodate you.

>

> I will call living social and see if I can change the dates through them, but this has become quite a hassle and is not giving me a very good impression of your operation at all.

>

> > From: customerservice@[redacted]com

> > To: [redacted]

> > Subject: RE: Form record received

> > Date: Wed, 13 Aug 2014 18:47:38 +0000

> >

> > Hello [redacted],

> >

> > I apologize, the message was never relayed. Do you remember who you spoke to?

> >

> > Did you purchase the Living Social Vouchers specifically for Aug. 16th? If so, we'll need you to call Living Social to change the date of the concert. If not then we can help you rebook for the Sept. 13th date. I can help you via email- or you can call our ###-###-#### number and ask for me and I can help you over the phone.

> >

> > Thank you,

> > [redacted] > > Central Reservation Supervisor

> >

> > ________________________________________

> > From: [redacted] Scenic Railroad [[redacted]]

> > Sent: Wednesday, August 13, 2014 9:17 AM

> > To: Premier Cust. Service

> > Subject: Form record received

> > Name: [redacted] Stefonowicz

> > Email: [redacted]

> > Subject: Tickets

> > Message: I purchased tickets for [redacted] for this Saturday the 16th through living social, but when I called to redeem them yesterday, I was told that there was no room and the only way we could get on the train was to upgrade for an additional 40.00 per person. First off...why do you sell more tickets than you have space for. I assumed that buying a ticket would reserve seats for us, but obviously I was quite wrong. I did ask to speak to a supervisor yesterday but was told that she would probably give me the same answer. I told the person that I was speaking to that this whole thing was unacceptable. She took my name and number and said somebody would call me back yesterday afternoon. I never received a call back. Here is what I'm proposing...since these is no room in economy this weekend, can we switch to Sept. 13th? Please let me know. Thank you.Desired Settlement: At this point, I just want a refund. I don't want to deal with the [redacted] as their customer service was unacceptable and I really don't want to deal with Living Social because they have NO customer service.

Business

Response:

On August 19, 2014, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com

Case Number [redacted]. LivingSocial received the complaint on August 20, 2014. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she wasn’t able to book her Concert Train Ticket with [redacted] Scenic Railroad for the August 16, 2014 date that was chosen at the time

she purchased her voucher on LivingSocial. She states that she contacted

LivingSocial on two occasions to discuss rescheduling this event for September

13, 2014 and claims she hasn’t received a response. [redacted] is

requesting a refund for this purchase and isn’t interested rescheduling this

event at this point due to the lack of customer service she has received.

LivingSocial would like to apologize for the

trouble [redacted] has gone through trying to reschedule her Concert Train

Ticket with [redacted] Scenic Railroad. We took a look at her LivingSocial

account and see that email requests were submitted on August 13, 2014 and

August 14, 2014. Our Customer Service team replied to [redacted]’s request to reschedule

on August 15, 2014 to confirm that April at [redacted] Scenic Railroad would be

able to assist [redacted] with

rescheduling her reservation. We’re terribly sorry if this response didn’t make

it to [redacted]’s inbox.

We

definitely understand how frustrating this situation has been, so we have

issued a courtesy credit of 20 Deal Bucks to [redacted]’s LivingSocial

account. These Deal Bucks expire one year from today, and will automatically

apply to almost any LivingSocial purchase.

We hope that this resolves [redacted]’s issue.

Best Regards,

Sarah

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have filed a complaint with the business & have gotten little response. I purchased a Living Social deal in May 2012 that had to be redeemed by December 3, 2012. I called the merchant the last week of November to redeem the voucher & was told he was busy but he could schedule me in February & honor the deal. I scheduled my appointment for February 22, 2013. The merchant never showed up. Upon calling him he said that because I hadn't redeemed the deal by December 3 he couldn't honor it. I have written Living Social four times to resolve this issue & they are unresponsive. I want the $49 back I have given them for a voucher I cannot redeem.Desired Settlement: $49 credit back on my card

Business

Response:

On March 14, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted] Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

20, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased a voucher for handyman services from [redacted] on May 29, 2012 for $49. He is requesting a

refund because he was not able to schedule prior to the expiration of the

voucher, but the merchant scheduled him over two months after expiration and

then did not show up for the appointment.

LivingSocial

apologizes for [redacted]’s experience. Per LivingSocial’s terms

(livingsocial.com/terms), a refund may only be provided within seven days of

purchase or if the merchant has gone out of business, so [redacted]s request

is outside of policy. He initially contacted the merchant to make an

appointment in the final week of the promotional period and the merchant did

not have availability, which is not uncommon, as many customers may wait until

the very end of that period to try to redeem. The voucher specifies that

scheduling is subject to the merchant’s availability. After expiration the

voucher is still worth its paid value to use toward services with the merchant,

and it appears [redacted] had an unfavorable experience while attempting to do

that. Due to the frustration, a refund in Deal Bucks was issued as a courtesy

outside of policy. This credit to his LivingSocial account may be used toward

future purchases.

We hope that this

resolves [redacted]‘s issue.

Best regards,

Review: I bought a voucher for a massage "deal." When I tried to book the massage online, all the dates were blocked out until the day after the deal expired. I tried to call the massage company upwards of 10 times and they never called back. Then, the massage company posted on their website that if you were unable to redeem the "deal" before the expiration date, you could pay an additional $29 and still get a massage. that is $9 more than the voucher cost in the first place. When I complained to Living Social I was redirected to a site that made it look like there were lots of appts available. However, when I tried to book the appt throught the link Living Social sent me, it did not work. I called Living Social back and received an email basically saying there was nothing they would do to make it right. I hate them now!!!Desired Settlement: refund/Credit

Business

Response:

On April 4, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 6, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she was unable to use a voucher for [redacted] before the expiration date.

Although the Fine Print does state that appointments are subject to the availability of the merchant, as a courtesy, a full refund has been processed in the form of LivingSocial credit. [redacted] now has a credit of 29 Deal Bucks that will be valid until April 8, 2018. These Deal Bucks will be applied automatically to her next LivingSocial purchase unless specifically restricted by The Fine Print of the deal.

We hope that this resolves [redacted]' issue.

Best regards,

Review: I bought a voucher on Living Social for one of their merchant. It was a cooking class " [redacted] This husband and wife tandem are running cooking demonstration out in a open environment in a a Chiropractor office environment and [redacted] Wellness building. This is very unsanitary and it did not disclose this would not be cooked in a kitchen environment. Who in their right mind hold cooking class in a chiropractor office. Living Social does not screen the merchant and they would not refund me the money. They accused me of using the voucher. I had to use the voucher to set a date on their website. Even if I didn't show up to this class, it would be marked as redeem. I had to show up to waste my time and gas to find out this was not no normal cooking class.Desired Settlement: I would like a refund on my living social.

Business

Response:

On April 10, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April

14, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased a voucher for an introductory cooking class

from [redacted] on March 15, 2013 for $79. He is requesting a refund

because he states the demonstration was in an office environment and not a

kitchen.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be issued for an unredeemed

voucher within seven days of purchase or if the merchant has gone out of

business. [redacted] is outside of the refund policy. He attended the class, even

if only for 30 minutes, and redeemed the voucher. The voucher was for a

demonstration of how to make healthy baked goods using sourdough, so a kitchen

was not necessary. However, as a courtesy outside of policy, a refund of half

the purchase price has been issued. This will appear on [redacted]’s bank

statement within 3-5 business days, depending on his banking institution.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: The city of [redacted] never once approve a permit for that company to be holding a public cooking class, in a non cooking environment due to health regulation. Cooking class are held only in kitchen environment unless it is a private class. This company is advertising publicly to LIVING SOCIAL. The city of [redacted] Health Department contacted me directly to let me know that teaching in a CHIROPRACTOR office is not permitted with out a permit and the city checking out the location.

Review: I made a purchase on LivingSocial.com for a personalized photo book from a company called [redacted]. The deal was advertised for $10, for which I was to receive a voucher in the amount of $25 for my [redacted] purchase. The promotional value of the deal was set to expire on April 23, 2013, however, when on that day I attempted to use my voucher I could not because the system said it was expired. I wrote to Living Social's customer service, and told them that it expired earlier than stated, and they said in their initial reply that the deal had expired on April 22, 2013. They sent what seemed like computer generated responses to my complaint and said that the $10 I paid could still be used towards a purchase, but did not address my request that the deal still be honored in the full amount I assumed I would be getting because it was not my fault that the deal expired a day earlier than it was expressed to me that it would. I have two emails of their responses, also showing that they initially stated it expired April 22, and then after they gave April 23 as the expiration date. My deal was not honored in accordance with the terms outlined by Living Social and their advertisement of the deal does not say that the promotional values are subject to expire earlier than stated in the terms.Desired Settlement: I would like for Living Social to check into the matter and see why the promotional value of my deal expired early and honor the deal as it was advertised to entice me to make the purchase, which I otherwise would not have made.

Business

Response:

On April 29, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 29, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made for Snapfish on January 18, 2013 in the amount of $10.00. [redacted] was unable to redeem her voucher prior to the expiration.