LivingSocial, Inc

Review: I bought a deal from Living Social on February 28th 2013 and contacted the seller on March 7, 2013 (within the 7 day refund period according to their policy) to inform them that I had attempted to contact the service provider and was unable to set up an appointment to get my service fulfilled. The service I bought, when I contacted the service provider the first week of March, they informed me that they did not have any available appointments; however, if I wanted to, I could pay an additional sum outside of what I already had paid Livingsocial for the stated service in order to get an appointment. I contacted Livingsocial to complain about the situation on March 7, 2013 and I had discussions via email with 2 different customer service reps. At no point was a refund suggested in either email. I received placating apologies and I was told it was the service provider's right to charge additional fees if they so choose in order to give me an appointment-- no such disclosure was indicated on the purchase document. Three months later I am still trying to set an appointment and the service provider will not return my multiple phone messages and Livingsocial is telling me that they cannot grant me a refund. As the consumer I contacted them to inform them of my issue within their refund policy's 7 day guideline, a refund was not offered to me as a solution. I should not be made to suffer. Their staff failed to grant or offer me the option of a refund when I initially complained with the 7 day guideline and now almost three months later there is no solution. I am being told to try and contact the seller through an alternate means, or to apply the amount paid as credit to future service. Why should I have to be jumping through hoops? I paid for a service from a vendor and I have followed all the steps I should have.Desired Settlement: I want my money back

Business

Response:

On May 15, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 19, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased a voucher on February 28, 2013, and has since had trouble redeeming the voucher with the merchant. When [redacted] contacted LivingSocial for a refund, her refund request was denied.

Review: I've contacted livingsocial twice because I was unable to reschedule a golf lesson that I bought off their website. The seller of lesson was unprofessional, rude, and not willing to work things out. Livingsocial lied to me that the seller was willing to reschedule with me and therefore unable to provide me with a refund. On the other hand I received angry text messages to my personal phone number from the seller demanding why I reported him to livingsocial.Desired Settlement: My purpose is to let livingsocial know that they are wrong to deny a refund while I am the victim of their seller's unprofessionalism who obviously did not want to "work things out." Perhaps next time they should look into the matter thoroughly, (they did not want to help me even though I had all the emails and text messages as proves). They need to know my friends and I will never use their business again.

Business

Response:

On June 11, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on June 15, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because [redacted] is unable to reschedule and contact the merchant.

Review: I purchased a deal from Living Social on April 6, 2013 for two fraxel laser treatments at an office in [redacted]. To date, I have been unable to schedule either of the appointments as the online scheduling system that is the ONLY way to schedule an appointment is unusable. Someone from the office has to approve my registration for the online scheduling system and despite my completing the registration almost ten weeks ago, it has not been approved. Additionally, I have left no less than eight voice messages on the office phone (no one ever answers the phone..it simply goes to voicemail...and often the mailbox is full) all of which have gone unanswered. I approached Living Social about this and they, too, were unable to make contact with the office. At that point, my refund request was met with a credit to living social in the amount of my purchase. I was told I could use it towards any other Living Social offer. They claimed that since I was asking for a refund after the seven day policy and that I did not meet the refund policy, they could not give me an actual refund. Well, the refund policy only addresses situations in which a business has gone out of business. There is nothing that states a refund will not be given if the consumer can't actually collect on the goods or services sold to them by Living Social. I feel that Living Social is keeping my money for a product/service they did not deliver...they baited and switched. I would not have purchased the deal if I knew it could not actually be redeemed and their act of keeping my money is theft as far as I am concerned. I have tried to work this with them directly and they simply refuse to refund my money. Why would I buy anything else from them after this? How do I know the same thing will not happen again? They sold a nonexistent product and service and should not be allowed to just keep my payment as they have. I appreciate your help in this matter.Desired Settlement: I want:

1) a refund of my money

and

2) an opportunity to speak with the person at HQ in charge of their customer services.

Business

Response:

On July 22, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on July 22, 2013. **. [redacted] sent a

complaint via the Revdex.com regarding a purchase made for [redacted]

of [redacted] in the amount of $ $98.00 made on April 6, 2013.

LivingSocial apologizes for the experience that **. [redacted] has

experienced pertaining to the redemption of the voucher for the [redacted] of

[redacted]. Per LivingSocial’s refund

policy (www.livingsocial.com/terms)

a refund will be processed with seven days or purchase or if the merchant has

gone out of business. **. [redacted] reached out to our Consumer Services

Department on June 26, 2013 expressing her difficulty in redeeming her voucher

with the merchant. Based on her negative experience, LivingSocial offered a

Deal Bucks refund in the full amount of the voucher on July 9, 2013 to which

**. [redacted] responded to on July 10, 2013 accepting the refund offer. A full

Deal Bucks refund was issued on July 11, 2013. If **. [redacted] would like to

speak with a supervisor in our Consumer Services Department she is welcome to

call [redacted] and request to speak with a supervisor.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I did not understand that the refund offer was in 'deal bucks' and when that was clarified, I told the customer service rep that I wanted a refund of my money. She refused and again referred to their refund policy. The refund policy DOES NOT INCLUDE this situation. If the company had gone out of business, I would get a refund. The company has not gone out of business, but they may as well have as I was WHOLLY UNABLE TO OBTAIN the PRODUCT. It was as though they had gone out of business. I want my money back. To my credit card. They cannot refer to their refund policy when this specific scenario is not in it.

Regards,

Business

Response:

On July 22, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our July 23, 2013 response on July 25, 2013. **. [redacted] rejected LivingSocial’s response via the Revdex.com because she would like a credit card refund for her purchase for [redacted] of [redacted].

Review: I purchase 2 1hr massges for $75 on March 15, 2013. Due to the volume/response I was not able to book my appts until June 14, 2013 & June 21, 2013. On June 14th the Massage Therapist was a "No Show". When we spoke on the phone she told me her Grandmother passed away & she rescheduled me for Monday June 17, 2013 in the morning. Again she was a "No show". When we finally spoke she said she would refund me so I contacted Livingsocial Customer service. I got a few emails saying they were looking into it. Finally this past week I emailed them and said, "where are we with my refund? I got an email back that said I was outside the refund window. So I decided to contact the Massage Therapist again at [redacted] to see if I could make an appt with her. She said yes and then she asked if I ever got my refund from Livingsocial. I told her no & that their customer service was awful & I would appreciate her honoring my purchase under the circumstances of her personal issues. She then quit communicating with me. This $75 purchase has cost me more in time, gas, & babysitting fees and I have yet to benefit from the service I purchased. I feel Livingsocial doesn't care about their customers. Merhcants that agree to refunds should be assisted by Livingsocial in making sure the customer is taken care of. This ordeal has left me no choice but to cancel my Livingsocial membership. I credit for another purchase could have remedied this. This is bad Merchant supported by bad Customer Service..Desired Settlement: A refund to my credit card for my inconvenience and time & to not allow Merchant to advertise through Livingsocial in the future. After reviewing the online reviews it appears that this behavior is common and very much a pattern for this business. Don't subject future Customers to this run around.

Business

Response:

Review: ordered a 2 hour cleaning service and only got at most 1 hour and 15 mins when I came back home and found out the cleaner left. Service was way below par.Desired Settlement: full refund of the voucher cost

Business

Response:

On August 2, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on August 4, 2013. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because they

had a poor experience with their [redacted] voucher.

We apologize for the experience [redacted] had redeeming their

voucher. As has been previously explained, a refund is not available after a

voucher has been redeemed. We have added an additional 10 Deal Bucks to [redacted]’s LivingSocial account, but a refund will not be given.

We hope that this resolves [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: the voucher advertised for 2 hours of cleaning service and I only received at most 1 hour and 15 mins.

Regards,

Business

Response:

On August 2nd, 2013, the Revdex.com

received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the rejection of our August 7th response on August 7th[redacted] voucher.

We apologize for the issue **. [redacted] had redeeming her voucher. Any discrepancies

with the amount of time spent cleaning by the merchant need to be discussed with

the business directly. A refund will not be given for this voucher.

We are sorry that we won’t be able to resolve **. [redacted]’s issue.

Best regards,

Review: Last month I paid Living Social for cleaning services in the amount of $49.00 to have [redacted] clean my home. I talked to [redacted], the representative of [redacted] serveral times about the date need for the service. This date for [redacted] to clean was August 5, 2013. No one came to clean nor would anyone answer the telephone of the cleaning service. I called Living Social to receive monies for services not rendered on August 7, 2013. The representative from Living Social stated that he would contact [redacted] and get back to me by Friday, August 9, 2013. This was not done.

I called Living Social today, Friday, August 9, 2013 at 3:45Pm and asked for my monies to be refunded. I was again told that after making telephone calls again to this service that I would get an email. Nothing was satisfied again. I am asking for monies to be put back into my account for servies not rendered. I am not able to over and over again call about this disappointment nor can I check my email for this action, over and over about refunding my monies, This matter should been taken care right away. away. I repeat, I cannot keep checking my email for something that could have taken less than 1 hour.Desired Settlement: I am asking for 1,000 dollars for my time and hurt. My health has also suffered. I have high blood pressure and this poor service has caused my pressure to rise tremendously.

Consumer

Response:

To Whom It May Concern: I previously stated that I wanted $1000.00 for damages. (health and time) I want to correct this statement. I want no damages. I want monies that were paid for services not render placed back into my account (bank). Sincerely yours,[redacted]

Business

Response:

Review: I purchased two living social deals from [redacted] and [redacted]. I had issues with both companies that prevented me from using the voucher as explained to customer service but was told they could not issue credit due to the expiration of the vouchers which was a policy I was not aware of. I tried booking both the massage and scramble but after leaving messages with both and not receiving return calls I was unable to book and the people in my party did not want to do business with companies that did not care to respond to our requests. I explained all of this to living social but they were not willing to issue a credit despite the reason for our issues.Desired Settlement: I would very simply like credit to use on companies who are willing to accept and book our business.

Business

Response:

Review: LivingSocial advertised a coupon for [redacted]'s [redacted]. However, only a small sub-set of [redacted]'s outlets accept the coupon. The one serving my area does not. I believe this is a deceptive trade practice. Demanded a refund; they refused.

The two coupons have no value to me. I have been cheated.Desired Settlement: refund the cost of the two coupons. $40.

Business

Response:

On September 3, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September 5, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he purchased a deal for [redacted]'s [redacted] and there were only specific locations that were accepting this voucher. **. [redacted] would like a full refund as the [redacted]’s [redacted] location near his home is not part of the promotion.

Review: I purchased TWO Living Social deals for $49 each ($98 total) for a Segway rental. However, Living Social failed to mention that the vendor they represented had an outrageous wait time for the rental of over eight weeks.

Renting a Segway is like renting a bike. You look out of the window and say, hey let's take a trip today. Or maybe you plan a week or two ahead of time. However no one can predict the weather eight weeks from now, so I book my trip, the weather is lousy and I have to cancel, and then wait another eight weeks? By that time it will be winter, which is pretty harsh in Minneapolis, certainly not suitable for a Segway ride.

My assertion is that Living Social did not provide any indication that their vendor would have such an unreasonable policy and lack of availability. And because they withheld that information it led me to make a purchase I would not otherwise have made. In other words, by intentionally or accidentally withholding that critical piece of information, it completely changed what I thought I was buying.

I wrote and complained, but just got a standard rebuff via email. I emailed again and asked for a supervisor to review my case. I never heard back.

In my opinion Living Social did not take reasonable precautions to ensure that their vendor was capable of fulfilling the deal in a reasonable timeframe, and as a result I was misled into making a purchase I never would have made. If I'd been told that it may be weeks or months before I could book my deal, I never would have made the purchase.9Desired Settlement: Living Social misrepresented their product by withholding vital information that would have made the difference between my making a purchase or not. I therefore assert that the right thing to do here is refund my money in full. As a gesture of goodwill, I would be willing to accept credit at their site in the full amount so that I can purchase a different deal that will hopefully work out a lot better.

Business

Response:

On September 23rd, 2013, the Revdex.com

received a complaint about LivingSocial from [redacted], Revdex.com Case Number

[redacted]. LivingSocial received the complaint on September 27th.

**. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he wished to be refunded for his Segway [redacted] vouchers.

As has been previously expressed to **. [redacted], his request is

outside of the refund policy that he agreed to upon purchasing. Additionally,

the fine print of the deal specifically states “Reservations required and

subject to availability.” As such, a refund will not be given for these

vouchers.

We are sorry that we won’t be able to resolve **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: I purchased two vouchers from Living Social, for two separate full vehicle details. The merchant will not honor the advertised voucher description. It took over two weeks to reach someone at the business. When I arranged a time to have the vehicles detailed, the business representative stated that a station wagon (a Volvo) would be an additional $20 (this was not on the voucher), additinally the advertisement states that the business will power wash the engine as part of the voucher agreement, however the business representative stated that it would be an additional $35 for the engine wash and that because they had problems recently having this done in cars, it is not guaranteed not to damage the vehicle. The business is charging an additional $55 from the original purchase price of $69 for the detail (almost the full/regular cost of a standard detail $124). This is a failure to honor a contract or agreement.

None of these items were specified on the voucher agreement. I proceeded to request a refund from Living Social by telephone. A customer representative stated that the business would attempt to reach the company for which the voucher was purchased and they would verify and attempt to resolve the issue, if they could not, they would issue a full refund for the voucher. I was told that this would take at the most three business days. LivingSocial Help Request #[redacted] eMail confirmation: Tuesday, September 17, 2013 2:15 PM Hi Benjamin, We're sorry to hear there’s trouble redeeming your voucher with [redacted]. Thanks for letting us know. We want to help resolve this issue, so we're contacting them to look into this issue further. If you still have questions, please reply to this email. We're happy to help. Thanks for LivingSocial! Elliot | Consumer Services Representative | LivingSocial | help.livingsocial.com

It has been 11 days and I have not heard back from the company on their agreement to issue a refund. I sent a follow up message to customer service Elliot, but no response has been provided.Desired Settlement: Full refund of the two vouchers that I purchased ($69 x 2= $138).

Business

Response:

On September 27, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September 27, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he is requesting a refund for a purchase made on June 19, 2013 in the amount of $138 for [redacted].

Review: I purchased a offer from the livingsocial website for eight weeks of the [redacted] digital for one dollar and then a additional eight weeks for 99 cents. I was charged for a full month of the digital service before the end of the 16 weeks. I contacted livingsocial twice concerning this matter for which I was told to contact the [redacted]. The [redacted] state that the issue was that livingsocial did not provide the correct service and that the error was with livingsocial. Livingsocial indicated that it was a billing error with the [redacted] and would not resolve the complaint.Desired Settlement: refund of the expense I incurred for billing of a month of [redacted] digital service

Business

Response:

On December

14, 2013, the Revdex.com received a complaint about LivingSocial from

[redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on December

14, 2013. **. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because he was charged an additional $15 by [redacted].

LivingSocial

apologizes for the experience that **. [redacted] had with this deal. Our

Merchant Services team contacted the merchant and confirmed **. [redacted] signed up

for the subscription on June 5, 2013 and it was good for eight weeks. In addition,

he approved to be charged $0.99 for an additional eight weeks and $15.00 for

any additional four weeks. Since the agreement was made directly with [redacted], we are unable to fulfill **. [redacted]’s request. However, we have

credited his LivingSocial account with 15 Deal Bucks for the inconvenience

caused.

We hope

that this resolves **. [redacted]’s issue.

Best

regards,

Review: I purchased the Two-Hour Photo Booth deal with the [redacted] that was offered on Living Social for use at my wedding on 10/13/13. Per the deal voucher I was supposed to receive unlimited pictures, free downloads, 200 4x6 prints & a USB of all photos. Initially I was told by the company the do not do USB's. They acted as if I was confused about the Living Social deal ter** and that stated they would e-mail a link to download the pictures. After nearly 3 weeks of e-mailing back and forth with the [redacted] I never received this download link for the pictures, even though they stated the emailed it numerous times. I finally got in contact with living social and they were able to contact the company and after several days I received a phone call from the owner of the [redacted] company stating he was contacted about this through living social and he would mail me a DISC/DVD of the pictures. THE DEAL WAS FOR A USB DRIVE AND NOT A DISC. They are two separate things. I use a netbook and tablets to access the internet. Neither of these devices have a CD drive, so even though I technically have them on a disc I had to go out of my way in order to retreive the photos from the disc. When I contacted living social about not getting the pictures the final email from the stated the following:

We wanted to take this moment and thank you for referring us to your friends, we think you're great too. We're sorry there was trouble redeeming your voucher. We contacted The [redacted] and they let us know that your disc with prints has shipped. They also let us know that they would be reaching out to you directly, so keep an eye out for an email from The [redacted] if you have not already seen one.

If you still have questions, please reply to this email. We're happy to help.

Thanks for LivingSocial!

[redacted] | Consumer Services Representative | LivingSocial | help.livingsocial.com

I specifically brought this deal because it came with a USB drive and it would make it easier to retrieve the photos. They were not supposed to be sending me a USB not a "disc."Desired Settlement: I would like a full refund of the $239 I paid for this deal

Business

Response:

On December 29, 2013 the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial

received the complaint on December 31, 2013. **. [redacted] sent a complaint via the

Revdex.com regarding LivingSocial because she did not receive a USB

drive with her photos but instead she received a CD of all of the photos.

We’re sorry for any

inconvenience that **. [redacted] has gone through due to this situation. We show

that **. [redacted] used the full value of the voucher other than receiving the

USB, in which she received a CD of her photos. As this voucher has been used we

are not able to process a refund for **. [redacted]’s purchase. However, we have

added 50 Deal Bucks to **. [redacted]’s LivingSocial account as she did not receive

the photos in the form in which it was supposed to be provided. These Deal

Bucks can be applied towards any purchase on LivingSocial.

We hope that this

resolves **. [redacted]’s issue.

Best regards,

Review: I purchased a deal through Living Social and followed all steps and even paid additional monies for shipping to the company and have not received my product that was ordered a month ago. Living Social and the company [redacted] have not been helpful to assist in locating my product and/or reimbursing me my money paid. [redacted] is consistently telling me to track my package which still says processing order from December 17th--this has been the case with all 5 emails I have sent. This has been a hassle and moving forward I will no longer be using Living Social for any gifts, personal use and/or recommend their services.Desired Settlement: I would like to be returned my money for the deal as well as the expedited shipping charge I have incurred.

Business

Response:

On January 16, 2014, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on January

22, 2014. **. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because she redeemed her voucher to [redacted] over a

month ago, and hasn’t received her product from the merchant. She also paid

expedited shipping on the item.

LivingSocial apologizes

for the inconvenience **. [redacted] experienced with this deal. We’ve processed

a full refund back to the card originally used for this purchase. LivingSocial

is unable to refund the amount paid for shipping because it was paid directly

to the merchant. For the trouble we’ve credited an additional 10 Deal Bucks to

**. [redacted]’s account.

We hope that this

resolves **. [redacted]’s issue.

Best regards,

Review: I placed an order online on 12/3 through Living Socials website for

2 [redacted] 5 [redacted] cases with 3 foot [redacted] cords that was

available in 8 colors. I ordered both in purple. I paid $18 for one

and $14 for the second for a total of $32.00. It was stated that the order

is from a company called [redacted]. It also stated when

the voucher is redeemed at the merchant there would be a $5.95

shipping charge per item and would take up to 2 weeks to be delivered

from time of redemtion. I paid the $32 to Living Social on 12/3 and was

debited from my account in the amount of $13.50 and $18.00 on 12/3.

I redeemed my voucher numbers of [redacted] and [redacted]

through the company that the voucher link sent me to with order #s of

[redacted] and [redacted] and placed my orders and paid $5.95 to each order

that was also debited from account on 12/3 and showed on my bank

register that It was from a company called [redacted]? Well I am still waiting

for my orders, Ive never received them or any explanation as to when I will So after

calling these companies that only refer to unmanned number and mailboxes

that only say the mailbox is full and you cannot leave a message, Ive

been dealing with Living Social that advertised the product and took my

money. They basically just continue to say they are sorry and keep passing

me and many others that Ive talked with about this to these other so called

companies and nothing happens. I am a leader in my community and volunteer

for many organizations to the point that it has been detrimental to my health

and has caused me to be pysically ill. I have been suffering with [redacted] and [redacted] and [redacted] which all relate to hair loss.

I have been advised by my doctor back in October to avoid all stress in my

life and I have done so until now. This has and is chronically causiing my stress

level to increase which is causing more hair loss and because of the companies

failed attempts to resolve this matter,Just yesterday after calling the corporate office

and getting another voice mail that only states that it is full and you cannot leave a message,

I had had enough and posted a message on their [redacted] page about my frustrations.

At this time they actually responded by asking me to respond privately to them which I did

and they offered to give me deal bucks that can be used on other items that they

offer. I do not want to make another deal with them ever again so their deal bucks

will not work for me and I want this stress to stop!Desired Settlement: I think they should be held responsible for the companies that they choose to do business

with and accept responsibility and refund the customers immediatly.They should be held accountable for false advertising and I personally want a refund for all my charges of $43.40 which includes the $11.90

shipping charges and for my stress and grief over this I want 2 [redacted] 5 [redacted] cases with 3 foot

cords that I ordered and didnt get to give my girls for Christmas or the value shown of $89.95 each

for a total of $179.90 to purchase those items to give to my daughters.

Business

Response:

On January 23, 2014 the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on February 2, 2014. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she has not received her two items that were purchased on December 3, 2013 for two separate purchases of $18 and $13.50.

Review: I contacted both "Living Social" and "[redacted]" in regards to their misleading advertising headline. I also saw the same misleading headline on another advertisement. They advertise "[redacted] or permanent eye or brow makeup for $125. When you open up the ad, it says that [redacted] is $250! This is not what the headline states! It says that [redacted] is $125 not $250.

When I contacted both Living Social and their advertiser, they both argued that it stated in the body of the ad that it is $250. This makes no sense! It's a lie and a cheap, misleading tactic to make potential customers open up their ad. They need to delete "[redacted]" fem the headline.Desired Settlement: They need to stop their false advertising claims.

Business

Response:

On August 8, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August 10, 2014. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of the [redacted] deal. [redacted] claims of feeling misled by the title of deal, specifically the [redacted] service. After carefully reviewing [redacted]'s claim, LivingSocial is certain the contents of the promoted deal, including it's title of services are accurately portrayed and correctly labeled for the consumer to select the appropriate service. We hope that this resolves [redacted]'s issue. Best Regards, Peter

Review: I purchased an item on a Living Social Web Site. At the time of the purchase, Living Social sent me an offer for a brand new "Daily Gem" deal they had recently implemented. The product in question was a wine tour in California and instead of the $349.00 price, they had a daily special for $296.00. I purchased the product within a few hours of receiving the email. I received voucher that said it was $349.00 after my purchase. I asked the man when I made my reservation why it said $349.00 when it was only supposed to be $296.00 and he said that since the $296.00 was a Living Social deal they probably made the voucher for the actual amount of the deal from his (the service provider) end.

To my surprise, when I received my charge card bill, it had charged me $349.00. Upon receiving my bill, the gentleman I spoke with from Living Social, Isa G[redacted], informed that since I had already redeemed the voucher there was no way for them to refund the $53.00 to me. He said when I got my voucher I should have called them to find out why it said $349.00. I explained to him that the gentlemen from the service provider told me it was because that was his price they left it saying $349.00 to fulfill their agreement with [redacted]. Isa G[redacted], told me that I should have called and it was my responsibility to understand how Living Social does business. I told him that since this was recently implemented program I had no way of knowing how it worked and since I had never experienced a problem with any purchases in the past, I thought the explanation from the gentleman from [redacted] made perfect sense.

Isa G[redacted] continued to tell me that they would not refund the money to me since I had already redeemed the voucher. I explained to him that I called as soon as I received my credit card bill and it was unethical for them to penalize me for a mistake that was made on their end. He told me they were unable to refund my money! I told him it was unfair and asked to speak to a supervisor. He said there was no supervisor there and he was taking full responsibility on behalf of Living Social in refusing to allow me to talk with anyone further and/or refund my money to me.Desired Settlement: I would like a refund to my credit card in the amount of $53.00 which was the agreed upon amount I said I would pay for the service.

Business

Response:

On August 9, 2014, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August

10, 2014. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because [redacted] made a purchase on July 5, 2014 for [redacted] in the amount of $349. [redacted] claims a promotional discount,

Daily Gem, for 15% off didn’t apply at the time of purchase. [redacted] was

unaware of this issue, until she viewed her bank statement and contacted us

over a month later. By this time, the voucher had been redeemed and

LivingSocial was unable to provide a refund. In providing one, LivingSocial

would be in violation of the Terms and Agreement for this promotion.

LivingSocial has reviewed [redacted]’s request and apologizes for the disappointment and inconvenience [redacted] had experienced with this deal. LivingSocial processed a credit in the

amount of 53 Deal Bucks to [redacted]’s LivingSocial account. In addition,

LivingSocial has applied an additional 25 Deal Bucks to use towards a future

purchase.

We hope that this resolves

[redacted]’s issue.

Best regards,

Maria

Review: Hello I am contacting in regards to several attempts I have made to contact Living Social. I have not been able to access my account since July 17, 2014. I have purchased 4 vouchers which I have not been able to use. I have called and emailed Living Social and NO ONE is able to tell me why I cannot access my account or the vouchers. They have not emailed me my vouchers and I am not able to use them. I would either like the vouchers sent to me or I would like a refund for them as I am have paid for them and I cannot use them.Desired Settlement: I would either like the vouchers sent to me or I would like a refund for them as I am have paid for them and I cannot use them.

Business

Response:

On August 1, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August 1, 2014. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she has not been able to access her account since July 17, 2014.

Review: I bought a voucher of [redacted] Zoo Safari Park for the weekend of Memorial Day with the promotion code like "Memorial". My friend and I were very happy and went to the park. However, it turned out that the voucher cannot be used for that weekend, which is a black out day.

The advertisement is so misleading. I think most of people will just buy a voucher for the nearest holiday. If we cannot use it, why use a misleading promotion code?!

voucher number: [redacted] case number: [redacted] The preventive Martin refused to give me his last name.Desired Settlement: I want to get my money back.

Not credit for this website.

Business

Response:

On September 22, 2014, the RevDex.com received a complaint about LivingSocial from [redacted] Revdex.com Case

Number [redacted]. LivingSocial received the complaint on September 22, 2014. [redacted] sent a complaint via the Revdex.com regarding LivingSocial

because he purchased a voucher for [redacted] Zoo Safari Park to use on May 25,

2014 and was denied the use of this voucher due to it being a blackout date.

[redacted] claims the offer was misleading because he was offered a promo code

discount of "memwknd14' to apply towards his purchase, yet wasn't able to use the voucher during the Memorial Day weekend.

[redacted]'s first contact with LivingSocial regarding this issue was on September 22, 2014. At this time, [redacted] requested a refund

for this voucher because he wasn’t permitted by [redacted] Zoo Safari Park to

use it on May 25, 2014. The Fine Print of this voucher states, “Blackout dates

include: May 24, 25, 26, 2014; August 30, 31, 2014; November 28, 29, 2014.” This

voucher is eligible for a refund in the form of Deal Bucks until December 15,

2014, as long as it remains unused. If [redacted] would like us to process this

refund, we ask that he contact our Customer Service team to initiate this

request.

In regards to the claim that the offer

was misleading, LivingSocial offers numerous promo codes throughout the year, including

holidays, to give our members extra discounts on our many offers. This promo

code wasn’t specific to the [redacted] Zoo Safari Park vouchers and could be

applied towards other offers on our site that were available to use during the

holiday weekend. LivingSocial is denying [redacted]’s requesting for a credit card

refund because the blackout dates were listed in the Fine Print of this offer,

which was available to him prior to purchasing this offer.

We hope that this resolves [redacted]'s

issue.

Best Regards,

Sarah

Review: I purchased a voucher from Living Social for two one hour therapy sessions with [redacted] in [redacted], due to my fear of heights and an upcoming trip that involves heights. I tried three different times to schedule an appointment and let the provider know the whole purpose of my therapy on the messages. The provider failed to return any of my calls or even give me the courtesy of letting me know whether he was busy or what. My trip just ended without me being able to do the therapy prior to dealing with the fear of heights. I contacted Living Social and asked for a refund due to being unable to use my voucher and had to file two or three separate complaints before they got in touch with me, which they say they will contact you within 48 hours. So, I contacted Living Social prior to my trip to get their help but they didn't respond until I filed a second or third complaint and then they finally get back to me in the middle of my trip. I returned the email and let them know that the purpose of the therapy, my trip, was over and that I would like a refund due to the provider being unable or unwilling to fulfill their part of the deal. Living Social finally contacts the provider who will now do the therapy but now my trip is over and having to deal the height situation during the trip and now my voucher expires on Monday and I don't have the time in the next four or five days to go. I explain to Living Social that I would just like my money refunded(only $29) and they send a few emails saying to just use my voucher. Then finally they got it and said that they can't refund because it is outside of their policy and to just use the value of the voucher and pay full price for the therapy. The last few emails I said to just cancel my account and they respond with "use the voucher". They still don't seem to get it.Desired Settlement: Refund my $29. It's not much money and they should charge the provider for the money they refund.

Business

Response:

On March 26, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March 28, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he was unable to use his voucher for [redacted] in [redacted].

Review: My Fiance' and I each purchased a Livingsocial voucher on December 4th 2012 for the service of a party boat from [redacted], a company based in [redacted]. So we planned a trip to [redacted] (We live in [redacted]) and scheduled activities for the week of our trip, one of which was to use our LivingSocial voucher, so we called months in advance and made reservations for Saturday, March 16th at 9:30AM.

The night before our scheduled boat trip we called to verify our reservation, and they were "Ready for us in the morning" So we woke up early, and walked 4 miles to the boat dock where the [redacted] has a dingy that shuttles customers to the main party boat. We arrived at 9:00AM and diligently looked for the boat, but we could not find it. We called [redacted] at 9:25AM asking the location of the dingy, and the woman informed us that the ship was cancelled and it wasn't going out that day. The weather was 75+ degrees Farenheit all day with no clouds, but she insisted it was for weather. We were upset because if the boat was cancelled, why were they not even going to tell us? We demanded a refund, and the woman said it would be no problem, but unfortunately the voucher for living social was already checked off in their system as "Redeemed" even though we had not used them. (Beware many service providers redeem your voucher when reservations are made, not when you actually use the voucher) and because it was already marked as redeemed she would have to wait a few days to refund us. Fine, no problem.

The next day we fly back to [redacted], and we wait for a week for our refund, nothing, we call [redacted], no answer. Apparently they have been sold to another company, and are avoiding phone calls. So we call living social, and explain the situation, and the representative assures us that it frequently happens that vouchers get falsely redeemed even when no service has been rendered, and it should be no problem to get us a refund. After a week of inaction we call again, and they claim they want to try and get a hold of the company before they refund us. They have similar trouble getting a hold of a live person, and when I call LivingSocial they just explain they need to verify with [redacted] that we haven't been on the trip, and they want to ask them to Un-Redeem the voucher before they give a refund. After another week of inaction, We call LivingSocial, and they also have been unable to contact anyone, and they suggest that we should contact [redacted]. Obviously they are pushing the ball out of their court to a non-existant player to steal our money. If they can't get a hold of anyone, why would I be able to?

Fast forward to April 9, and We contact LivingSocial again, explaining the situation, they suggest we try to get ahold of them, and ask for the time and date our reservation was for, so I reply with the information, and today (April 11, 2013) LivingSocial replies with

"Hi [redacted],

We're sorry your deal for [redacted] didn't work out for you, and we understand you'd like your voucher to be refunded. We just need to be able to confirm with [redacted] first and unfortunately weren't able to. According to the weather report for that day we are unable to extend you a credit card refund or Deal Bucks credit and it is outside of our refund policy.

You can also get more information on our refund policy here: Can I get a refund?

If you still have questions, please reply to this email. We're happy to help."

So we are out $180 and hours of wasted time on the phone with LivingSocials incompetent customer service. They refuse to hold any accountability and their system enables fallacious companies to sell hundreds of vouchers at whatever price, and as long as the "Service" requires scheduling outside of LivingSocial's 30 day return window, the customer is left empty handed.

The Coupon bonanza is a dying business, but it's criminal how negligent and unchecked the business model that LivingSocial adheres to, Anyone can create a fictitious business and steal thousands of dollars, while living social takes a cut of the stolen funds. It's shameful and LivingSocial is literally playing the part of a pimp.Desired Settlement: We just want a refund.

Business

Response:

On April 12, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on

April 14, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased a voucher for [redacted] on December

5, 2012 for $89. He is requesting a refund because the merchant canceled his

appointment without telling him and he has been unable to contact the merchant

since.

LivingSocial

apologizes for [redacted]’s experience. Per our terms

(livingsocial.com/terms), a refund may only be processed within seven days of

purchase or if the merchant has gone out of business. This merchant has changed

ownership, but they are honoring all vouchers. However, as a courtesy outside

of policy, [redacted]’s purchase has been refunded. It will appear on his

bank statement within 3-5 business days, depending on his banking institution.

His fiancé’s purchase has also been refunded back to her card on file.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that as long as the promised resolution is completed (Full refund back to our individual credit cards) for both my fiance' and I: