LivingSocial, Inc

Review: I have bought a living social deal in February 2013 for [redacted] in Texas. I am trying to book a weekend before the expiration date, (August 31, 2013) but everything is booked until the expiration date. More than 220 coupons were sold, yet, they only have 4 tents to rent. I have asked Living Social to refund me because I am unable to use the deal because it is sold out and they refused to refund me stating that the cash value is still good. I have bought a deal, not a prepayment of $169. I can't use the deal because they can't deliver, I shouldn't have to pay for such thing. If I would have bought a good and they would be out of it, I would get a full refund. Same thing for a service.Desired Settlement: I want a full refund for the amount of $169. I have paid with [redacted] and I want to be refunded on [redacted]. NO "Deal bucks".

Business

Response:

On May 13, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 19, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she was denied a refund for a gift voucher purchased on February 2, 2013 for $169.00. [redacted] is requesting a refund because the gift recipient is unable to book her preferred dates for the voucher.

Review: I purchased online a service from Living Social on January 22, 2013. This purchase was for a house cleaning service to be done by [redacted] in Charlotte, NC. My appointment with [redacted] was for May 13, 2013. On May 12, 2013 around 430p I received a phone call from someone (maybe her name was [redacted]) at [redacted] saying they were short staffed and my appointment for May 13 would be cancelled. Because my voucher from Living Social expired on May 23, 2013 she said contact Living Social for a refund. After a few emails back and forth with Living Social I was told the voucher was marked as used and I was to contact [redacted] for them to mark the voucher as "unused". After leaving 3 voice messages with [redacted] 3 days in a row, I again contacted Living Social to tell them [redacted] would not respond to me. They gave me a website for [redacted]. I contacted them by their contact page online but never got a response.Desired Settlement: I want my money back. I am stuck between Living Social and [redacted]. Living Social won't help me until [redacted] changes my voucher and [redacted] won't respond to me.

Business

Response:

On May 29, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on May 30, 2013. Ms. [redacted] sent a

complaint via the Revdex.com regarding a purchase made for Neat

Freakz in the amount of $49.00 on January 18, 2013.

LivingSocial apologizes for the experience that [redacted] had

with [redacted]. Per LivingSocial’s refund policy (livingsocial.com/terms), a

refund will be issued within seven days of purchase or if the merchant has gone

out of business. According to our records, we are showing that the voucher has

been marked as redeemed. We are not able to issue a refund for a redeemed

voucher. Per earlier correspondence, [redacted] has been instructed to reach out

to the merchant to have them update the status of her voucher to reflect that

it has not been redeemed. After this has been completed, LivingSocial will be

happy to consider refund options that are available under these circumstances.

We hope that this resolves [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

As Living Social told me to do, I called [redacted] on 3 consecutive days and left a message each day. They never returned my calls (and still haven't to this day). Then Living Social sent me the website for [redacted] and I left 2 messages on their contact page, with no response from them.

Because Living Social represented [redacted] I feel they should do something to help me since [redacted] is not responding. Living Social has offered me ZERO customer service. How can I get the voucher changed to "not redeemed" if [redacted] won't even respond to me? I would like Living Social to contact [redacted] and get this issue resolved since I purchased from Living Social. I feel like Living Social is only interested in the money they received with no regard to a repeat customer. I will never use Living Social again because of this and will tell everyone I can the way I was treated by Living Social. I would think they would care more about customer service then the almighty dollar!! The hospital I work for drills excellent customer service in our minds! I expect the same from all companies I deal with!

Regards,

Business

Response:

On May 30, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our May 31, 2013 response on June 5, 2013. [redacted] rejected LivingSocial’s response via the Revdex.com because [redacted] was not able to get into touch with this merchant.

We do apologize for any concern or inconvenience regarding this purchase. Due to our terms and conditions; which are agreed upon at time of purchase we are unable to refund this deal because it is out of the seven day refund window and the voucher has been marked as used. We are requesting that [redacted] reach back out to the merchant to unredeem this voucher as they are actively redeeming vouchers.

We hope that this resolves [redacted]’s issue.

Best regards,

Review: I bought living socail coupon for a merchant in indiana named [redacted] for an inerior room painting. It has been 3 weeks that I am trying to contact them to make an appoinment and I tried online registration, email, phone calls but did not get any response back. I called LS customer service for refund since the merchant is not available. After wasting few more days, I got reply form LS that they were able to contact [redacted] and I should register online. After reminding them again that I had already tried that, their response was, sorry, but he is available. Just to continue this joke, I registered online again and still no response. My family is done doing business with living social and I aim to inform as many people as possible about their crooked business policiesDesired Settlement: Full refund and educating consumers that this is a fraud

Business

Response:

On June 18, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on June 20, 2013. **. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because he

felt as though he should be refunded for his [redacted] voucher.

A refund is only granted within seven days of purchase or if a

business closes. This policy was agreed to by **. [redacted] upon purchasing. Our

Merchant Services team has confirmed that the merchant is open and honoring

vouchers. Unfortunately a refund will not be given for this voucher.

We’re sorry that we won’t be able to resolve **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I disagree, to me this is as bad as business closed. The merchant has service availability on the web site for Saturday but now he is refusing to serve on Saturday. In addition, when I make special arrangements with him for a week day, he still does not respond.

I have sent the below email to him and livingSocial again:

[redacted]>

Review: I purchased a voucher on Living Social one month ago and have been unable to redeem due to the service provider. Living Social has refused a refund.

The service provider on my Living Social voucher is unreachable at the contact listed on the voucher and an additional contact that I found through my own research. I contacted Living Social who in turn, after much difficultly themselves, contacted the company. The company stated that they did not know when they would be able to provide the service but that they were still in business. I have still myself had no contact with the company. Living Social has refused to refund my money despite the fact that I am unable to redeem my voucher due to issues with their partnering business.Desired Settlement: I would simply like Living Social to refund the money that I paid expecting to be able to redeem the service that they offered.

Business

Response:

On July 16, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August 2, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because **. [redacted] is having a difficult time contacting [redacted] to redeem her voucher and would like a credit card refund.

Review: I purchased a livingsocial voucher online for a pampering package to [redacted] for a facial, massage, and Vacaro mani/pedi. The voucher was $59 and its value expires on August 19th, 2013. Since purchasing this voucher, I have researched the spa and discovered that it is deemed unsanitary and is a health hazard. I'm not going to expose myself to getting an infection while having a manicure or pedicure and feel that the livingsocial voucher misrepresented the quality of service the spa offers. I contacted livingsocial via email and informed them that I will not be using the voucher for the aforementioned reason and requested a refund. As my voucher hasn't expired I figured this would not be a problem. The company got back to me and stated that I can either give the voucher to a friend or use the voucher myself after the expiry date; however I will lose the promotional value of the coupon on the expiry date. I replied saying that I will not put a friend's health at risk either nor will I ever go to this spa. Again, I requested a refund and I haven't heard back from them. My case number is [redacted].Desired Settlement: I wish to receive the full amount of the voucher refunded to my credit card.

Business

Response:

Review: I purchased a deal through LivingSocial for the [redacted]. When I purchased it, the deal read 26 beers in 26 bars. Now it reads the opportunity to drink 26 beers in 26 fun bars and meet new people. After researching it further, I found that the [redacted] company did offer the beers with the ticket last year and found out they couldn't this year. And the wording changed sometime between after I purchased it to when I went to LivingSocials website to update my info for the event. I have emailed and called several times to get my money back. The event has not happened yet and they say there is a 1 day return policy? But the ad for the event changed and is no longer what I signed up for!Desired Settlement: I want a refund of cash or credit $23

Business

Response:

Review: Hello,

Voucher #[redacted] was purchased on 17 Jul 2013 for $20. I tried to make reservations with this voucher through the restaurant on 10/22/2013 for either the 22nd or the 23rd. They were booked full on both occasions. When I maid living social customer service aware of this issue they sent their generic comment that I can use it for the $20 I paid for it and get $20 worth of items. Living social should hold their customers accountable to redeem my voucher for the amount entitled as they made availability scare because of this dealDesired Settlement: I would like my $20 refunded to me or the voucher to be able to be used at a later date for the full $40.

Business

Response:

On October 24, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted] LivingSocial received the complaint on October 25, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made on July 17, 2013 in the amount of $20 for **. [redacted]'s [redacted]. **. [redacted] is requesting a refund due to his inability to redeem his voucher prior to the expiration date of October 24, 2013.

Review: Complaint Description:

[redacted] failed to show for their 9-12 appointment purchase from Living Social for Garage Door Tune-Up. Made appt on Oct 2nd for 9-12 @ ###-###-#### for Oct 11th waiting today from 9-12 for that appt. THEY DIDN'T SHOW.. I called the ###-###-#### number who said appt was 12-3pm. "NO IT WASN'T" I TOLD THEM, IT WAS FOR 9-12 AND NO ONE CALLED ME TO CHANGE THE TIME. Then they told me to call "dispatch" at ###-###-#### so I tried them 3-4 times with NO ANSWER AND NO MESSAGE MACHINE TO PICK UP.

I called [redacted] @ Living Social to get my money back. He said he called them and got "right through"...WHAT NUMBER DID YOU CALL [redacted]??? Dispatch @ ###-###-#### like I told you? [redacted] refused a refund and told me to reschedule with this same company...No way am I going to wait 3 more hours once again for this company who is a NO SHOW.Desired Settlement: Refund my money. I spoke with [redacted] @ Living Social who refused a refund stating I should rearrange and wait for them another time....THIS COMPANY IS A NO SHOW. Why would I when 3 hours of my time have been used up already????

Business

Response:

On October 11, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on October 20, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she would like a refund for a purchase made on October 2, 2013 in the amount of $39 for [redacted].

Review: I ordered a [redacted] Tablet from Living Social and have not received it. I went to their customer service department, and they provided me with a tracking number that was non-working. After going back and forth with one of their customer service representatives, they told me they would not give me a refund because their policy does not allow it. She gave me 13 Living social "bucks" instead.Desired Settlement: I would like to get refunded for the product I never received.

Business

Response:

On December 23, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on December 23, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she has not received her [redacted] Tablet that was purchased on December 14, 2013 for $78.66 and states that the tracking number she received is not working.

Review: I placed an order on LivingSocial for a [redacted]® Charging Case for iPhone® 4S/4 (1) on June 16th 2013. After that I haven't received any shipping confirmation or tracking information email for about my order until I sent a inquiry email on July 2 2013. They told me they run into some delays for unknown reason, and said my order would be shipped no later than July 5 2013.

I waited until July 10 2013, sent another inquiry since I haven't got any explanation or confirmation since July 5, they answered my inquiry as the reason of delay was due to holiday and said my order along with others has going out on July 9 and 10. The tracking information would be available on July 12th.

During the time between July 16 and July 10, I attempted to call their customer service during their office hours for 3 times but nobody was able to answer my call.

After I sent another lengthy email requesting cancel my order and asking a full refund, I then immediately called them on July 10th asked for a order status check and request for a refund if my order was not processed. They again rejected my request and told me they are processing my order and would ship my order on July 12.

Today is July 14th, about 28 days since I placed my order on June 16. I still haven't received any shipping confirmation or tracking information email at this moment. In my order confirmation, it says that "Once your order has shipped, we’ll send you an email providing tracking information for your purchase. " So I assume that my product still haven't got into process and I don't know what secret reason that keep them from refund my purchase back to my credit card. It has been delayed too long and their customer service is lack of communication with me regarding this matter.

I would like to add that in my first and only automated confirmation email, they "promised" that the "Estimated Ship Date: within 12 days of purchase". Since I placed my order 13 business days before the July 4th holiday, plus another 10 days since July 4th with no valid and reasonable explanation about why my order got delay so long, I would like to file this claim to Revdex.com just to notify you guys they are doing a really bad business especially they can't keep their promises to their customers and the resolution that provided my their customer services worth nothing but showing irresponsible to their customers.Desired Settlement: I would like to cancel my order and request a full refund to my credit card immediately and an official apologize letter from their customer service.

Business

Response:

Review: I purchased a Living Social voucher for gutter cleaning by [redacted] in [redacted], TN (voucher # [redacted]). I contacted them in March to arrange an appointment. He said he was booked until May 16, 2013 at 2:00 pm. He offered that he would still honor the promotional value of the voucher, even though it expired on 4/18/2013. On May 16, the appointment time passed without him showing up. I called him and set another appointment. He didn't show up for that one either. I decided to give it one last try, so I called and made a third appointment. He didn't show up for that one either. I contacted Living Social for assistance. They achieved none, even though they claimed to have spoken with [redacted] and wanted me to call him again. Several attempts were made to call the number, only getting a "voice mail full" message. I contacted Living Social again and requested a refund. After several emails with their "customer service" (which I still have), my refund request was denied because "they couldn't reach [redacted]". This situation does not violate their posted terms for refund.Desired Settlement: Living Social would honor their commitments and maybe use more care in choosing who they affiliate themselves.

Business

Response:

On August 11, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August 12, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because **. [redacted] purchased a deal with [redacted] and they did not show up for three scheduled appointments and are not responsive to voice mails. **. [redacted] would like a refund back to his credit card.

Review: I placed an order with living social through their "Goods" section for a pair of headphones. I received a coupon code for the pair of headphones, and then used it on them. That was on July 3rd. After about 3.5 weeks of no updates from the headphone company, I contacted Living Social for an update. They told me they would "get back to me." I was subsequently told that the headphones shipped. I was given no tracking information.

That was on July 22nd. It's now nearly a month later, and Living Social refuses to comment on the situation or give me updates. All I get is a canned response that they are "working with Section 8." Unfortunately, that has been the same response for the past 3 weeks. I want my headphones. I've given them more than enough time (a month!) to resolve this, and they haven't done it. On top of that, I moved halfway across the country, because I assumed a month and a half was enough time for the headphones to arrive. I was wrong.Desired Settlement: I want my headphones, that's it. It's not asking a lot.

Business

Response:

Review: I purchased a 'deal' through LivingSocial on April 27, 2013 for $39.00. The deal promised me a car detailing valued at $50.00 at a local merchant in [redacted], MN. The instructions were to call the merchant by October 4, 2013 to schedule an appointment. The $50.00 value would expire by October 4th, but the $39.00 value that I paid would remain and be honored after October 4th.

I attempted to call the merchant to schedule an appointment (and left voice messages) twice prior to October 4th, in hopes of redeeming my voucher. I called and left messages two additional times, however the merchant refuses to answer or return calls. I am stuck with a value-less voucher with no way to redeem it because LivingSocial allowed an untrustworthy merchant to scam services via their daily deal site.

I reached out to LivingSocial customer service this evening asking for a refund due to these circu**tances, but they refused. I am asking for my money back since I was promised a service in exchange for my $39.00, but I am unable to redeem this service.Desired Settlement: I would like $39.00 refunded to me.

Business

Response:

Review: Living social sold me 4 vouchers for a total of $68 that were valid until 12/20/13 for admission into a night club ([redacted]). I tried to use the vouchers on 12/20/13, but the club told me they are not accepting the vouchers on 12/20/13 even though that was the valid until date.

I contacted living social about the issue on 12/20 when I found out they would not accept the voucher and living social basically told me 'sorry its too late'.Desired Settlement: I am fine to receive 'deal bucks' or whatever the 'store credit' is for their service. A credit to my CC would be more preferred but I use living social enough that I could use the credit.

Business

Response:

On December 25, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted]. LivingSocial received the complaint on December 26,

2013. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he would like to be refunded for his purchase to [redacted] because the merchant wouldn’t honor the voucher the day it expired.

LivingSocial has

reviewed [redacted]’s request, and apologizes for the inconvenience he

experience with this deal. A refund for 68 Deal Bucks has been credited to **

[redacted]’s account. This is the same form of payment that was originally used

to purchase the deal.

We hope that this

resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased 2 deals from LivingSocial for vouchers for "Pop In and Play Time" at [redacted]. Before purchasing the vouchers, I checked [redacted]'s calendar to ensure that they offered Pop In and Play Times at times that my children could attend. When scheduling a time to redeem the vouchers, I learned that [redacted] and pulled all weekend Pop In and Play Times for the entire duration of the voucher. I am unable to redeem the vouchers.

LivingSocial refuses to address the situation. They will not listen to the issue. They "urge" me to continue trying to book a time, placating me with statements that they know that the weekends can fill up fast. They apparently have not been able to understand that the reason I cannot book at time is that the vendor CHANGED their offerings such that there are NO available times and that this happened AFTER purchase of the deals.Desired Settlement: The amount that I purchased for the vouchers should be refunded. LivingSocial and [redacted] offered a deal and then blatantly revoked any opportunity to redeem the deal AFTER the puchase was finalized.

Business

Response:

On March 8, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

10, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased two vouchers for four pop-in play sessions

at [redacted] on February 21, 2013 for $24. She is requesting a refund because

the available dates do not work for her and she states the merchant changed the

dates after the promotion ran.

Per LivingSocial’s

terms (livingsoical.com/terms), a refund may only be issued within seven days

of purchase or if the merchant has gone out of business. [redacted]’ request is

outside of the refund policy. The sessions are subject to the availability or

the merchant, and the merchant can change the session times and dates depending

on business needs. There are still numerous dates available for [redacted] to

use her vouchers, however, they are not convenient for her. As a courtesy

outside of policy, her purchase has been refunded and will appear back on her

bank statement within 3-5 business days, depending on her banking institution.

We hope that this

resolves [redacted]s’ issue.

Best regards,

Review: I purchased a certificate for a four-course dinner at [redacted] through Living Social. It requires that you notify the restaurant you are using the certificate and make advance reservations. When I tried to do so, the restaurant told me that they allow only a certain number of certificates per night and that weekend reservations are at least two weeks out. None of this was in the fine print of the certificate. When I called Living Social and asked what my options are, I was told I had two: 1) I could gift the certificate to someone who could use it (why would I gift a certificate with such insane restrictions??) 2) The amount I paid for the certificate never expires so I could use that at any time. I feel as if the company has misrepresented this offer. With unexpected restrictions on when I can use the certificate, it would seem my only option is to use it for the amount I paid which is not a deal at all. I asked to speak to two levels of management and got the same response. They clearly oversold certificates without warning to the purchaser and are not willing to even give me a credit towards another purchase on their website.Desired Settlement: I initially requested a credit, which they denied. Now, I want my money back because I will no longer be doing business with them.

Business

Response:

On February 26, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

5, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for a four-course fondue dinner

for two at [redacted] on September 17, 2012 for $45. She is requesting a

refund because she was unable to make a reservation for a date she wanted and

was unhappy about the lack of availability.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be issued within seven days

of purchase or if the merchant goes out of business. [redacted]’s request is

outside of the refund policy. The voucher specifies that reservations are

required and subject to availability, and that availability was more limited on

weekends when [redacted] attempted to make a reservation. However, due to her

frustration, her purchase has been refunded as a courtesy outside of policy in

Deal Bucks. This is a credit to her LivingSocial account that can be applied to

future purchases.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: I purchased a deal on Living Social to provide a health service from [redacted] in Dec '12. I called the company several times over the course of 2 months, leaving messages asking to set up my consultation, and the company has yet to return my calls. The company's website has no business hours posted. I notified Living Social of my dissatisfaction and lack of trust in this company to perform any kind of health service on my body based on their lack of professionalism. I requested a refund from Living Social for selling a service that did not reasonably provide service. They offered me a credit to their website. I feel they sold me an expensive service, over $600, did not provide the service, now is forcing me to spend the $600 on their other services I normally would never spend that kind of money on. I feel this is a "bait & switch" type of scam to sell their deals. I just want a refund.Desired Settlement: Step outside their standard refund policy which is limited to 7 days, make an exception for this unusual circumstance, & issue me a refund. This was a higher than standard priced deal.

Business

Response:

On March 20, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted] Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

20, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for nine lipo-laser treatments

from [redacted] on December 22, 2012 for $679. She is requesting a

refund because she states she was not able to contact the merchant to schedule.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be issued within seven days

of purchase or if the merchant has gone out of business. [redacted]’ request

is outside of the refund policy. This merchant is actively honoring vouchers,

and 90% of vouchers sold have been redeemed. We called the merchant today,

March 27, 2013 at 11:15am, and they answered the phone right away. They

confirmed that [redacted] can simply call them at [redacted] in order to

schedule her appointment.

We hope that this

resolves [redacted]' issue.

Best regards,

Review: I purchased a voucher for an exhibit at the [redacted]. The exhibit left on 5/28/12 and I was unable to attend. According to the fine print on the voucher, and copied below, the promotional value expired on 5/28/12 but the amount that I paid for the voucher doesn't expire until 1/20/2017. [redacted] will no longer accept my voucher since the exhibit is no longer available. I contacted Living Social, and they refuse to provide me a refund or even allow me to exchange the amount paid for another voucher. Even though the paid amount does not epire until 1/20/17 according to their own rules.

VOUCHER NUMBER:

PURCHASED BY:

PURCHASED ON:

January 20, 2012

ENJOY PROMOTIONAL VALUE $24

May 28, 2012

Paid Value ($24) Expires: January 20, 2017Desired Settlement: I would like some sort of refund. Either a refund of the amount paid or a credit for future vouchers.

Business

Response:

On March 30, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 3, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because the refund request for his [redacted] voucher was denied.

We're sorry [redacted] had an unfavorable experience with his voucher. Unfortunately [redacted] is not eligible for a refund because the merchant is honoring the paid value on expired vouchers. Our refund policy states members are eligible for refunds within the first seven days of purchasing a deal or if the merchant is closed for business ([redacted]). Since neither of these is the case in this situation, we are not able to issue a refund. We contacted [redacted] on April 2, 2013, and confirmed they are honoring paid value. The paid value can be used toward another exhibit or film purchase. The next exhibit runs May 25 - Sept 2, 2013.

Review: I have purchased things from Living Social over the years. This purchase was awful. I have a think king size pillow top bed, thicker than most. These sheets are so far from usable. They are way to large, even for my bed, they come off. The elastic around the sheets will not keep them on the bed.Desired Settlement: I was told that I can return them. I feel that they should refund me (or give me a credit) for these sheets as the only thing I can do with them is cut them up for rags.

Business

Response:

On April 1, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted] LivingSocial received the complaint on April

3, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a six-piece embossed sheet set on September

30, 2012 for $32.49. She is requesting a refund because she is unhappy with the

quality of the item.

Per LivingSocial’s

terms ([redacted]),

an item may be returned within 14 days following delivery. [redacted]s item was delivered on October 17, 2012 and she

did not originally request the refund until November 10, 2012. Her request is

outside of the refund policy. Additionally, she has had the item for almost six

months, during which time she has used it. While we apologize that the item did

not meet [redacted]’s expectations, we are unable to refund the purchase. We do

understand her frustration, so 20 Deal Bucks have been added to her

LivingSocial account as a credit toward future purchases.

We hope that this

resolves [redacted]'s issue.

Best regards,

Review: In June of 2012 I purchased an offer on Living Social's website for a 5 hour winery tour in a limo for 26 people through a company called [redacted]. There were too many of these offers sold and the limo company could not honor all of them. I spent months trying to arrange a date with the limo company and they couldn't provide. The limo company was sold and they altered the offer (fewer people, lesser limo) and I still couldn't get a date for my limo tour. In December of 2012, I attempted to get a refund from Living Social because [redacted] was not working with me. They said [redacted] was being purchased and the new owner was much more willing to work with those who had bought the offer so they would not allow the refund. With that information I tried to contact [redacted] again to schedule my tour and received no cooperation. Shortly after I heard on a local tv news station that Living Social would be refunding people because it had been a big problem and now [redacted] had completely gone out of business.

Then I contacted Living Social to receive the refund. I verified with the customer service rep that the refund would go to my new credit card on file because in the many months this had been going on the bank account and card used to purchase the original offer had been closed and if that wasn't possible I would prefer a check. The rep confirmed it would go to the new card on file and I would receive the refund in 3-5 days. I didn't receive it and called back. They refunded it to the wrong card and I had to speak to a supervisor. The supervisor stated they would send it up to the support team to get it refunded to the right card and give me a call back, again after 3-5 days. A week later and I never received a call and still didn't have my refund. I called back again Saturday, March 30th and the first representative I spoke to was VERY rude, then finally got me a supervisor. They continue to tell me it has been refunded to me on the first card and that I need to contact that bank to get my money. I HAVE contacted that bank (where the account was closed) but they didn't have the money. Living Social made an error in refunding the wrong card even after I verified where the refund would go. The next thing I was told was that they would try to contact the financial institution and get their money back so they could refund me. I requested they email me all the notes on my account, which they agreed to do. I have never received this information. I was told I would receive a phone call Monday, April 1st within an hour of the supervisor arriving, who should have been in by 11 AM. I didn't receive a call at all. The next contact was Wednesday evening when I received an email from Living Social stating that I needed to call the bank with a reference number and they would be able to give me my money back. I shouldn't have to do this for Living Social's error....but I did. The bank was unable to help me and couldn't find the money in their system with the reference number and they have escalated my request to another department, but this is not the bank's fault either.

Living Social has been very difficult to deal with and provided the worst customer service I have experienced. All I would like them to do is to refund my money and do it in a timely manner. This process has gone on too long and cost me hours and hours of my time for an error on their part. I reiterate, I had a detailed conversation with the first representative indicating which card the refund should have gone to and I am suffering the consequences because they failed to do what they promised.Desired Settlement: I would like a full refund of my $299.00 ASAP.

Business

Response:

On

April 3, 2013 the Revdex.com received a complaint about

LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial

received the complaint on April 6, 2013.

[redacted] sent a complaint via the Revdex.com regarding

LivingSocial because [redacted] purchased a deal for "Five Hour Winery Tour

for 26" on June 30, 2012 for $299 charged to his [redacted] ending in [redacted] later requested a refund on March 11,

2013. As per the card brand regulations,

refunds must be issued to the card used to purchase and our customer service

system will only allow a refund to be issued to the card used to purchase for

this reason. Therefore the customer's $299 refund that was processed on March 11, 2013 went back to the [redacted] ending in [redacted] issued by [redacted] has accepted the $299 on the [redacted]'s behalf. The only way [redacted]

could have returned the refund to LivingSocial is via a credit chargeback,

which we have not received as of April 8, 2013.

We

provided [redacted] with what's known as the Acquirer's Reference Number on April 3, 2013. This is the number used to link transactions between Acquirers and

Issuers for the purpose of locating transactions. We also escalated this issue

to our payment processor who has offered to reach out to [redacted] and

inform them that they accepted the $299 on March 11, 2013. This process can take

anywhere from 3-4 weeks which the [redacted] was informed of on April 5, 2013. At

this point there is nothing else LivingSocial can do as the $299 has left our

bank account and currently resides with [redacted] will either

have to take up this issue with [redacted] or wait for our Payment Processor

to come back with a resolution.

We

hope that this resolves [redacted]'s issue.

Best

regards,