LivingSocial, Inc

Review: I purchased a livingsocial coupon for $109 for a remote car starter. The fine print said that some vehicles might have an extra fee. When I went to redeem the coupon, it turns out that almost ALL vehicles require an additional fee. Not just an additional fee, but an additional $100 (double) fee! These are the vehicles that are an additional $100:

Vehicles with additional fee are:

Acura

Aston Martin

Audi

Bentley

BMW

Buick

Cadillac

Chevrolet

Chrysler

CODA

Dodge

Eagle

Ferrari

FIAT

Ford

Geo

GMC

Honda

Hummer

Infiniti

Isuzu

Jaguar

Jeep

Lamborghini

Land Rover

Lexus

Lincoln

Lotus

Maserati

Maybach

Mazda

McLaren

Mercedez-Benz

Mercury

MINI

Mitsubishi

Nissan

Oldsmobile

Panoz

Plymouth

Pontiac

Porche

Ram

Rolls-Royce

Saab

Saturn

Scion

Smart

Suzuki

Toyota

Volkswagon

Volvo

Vehicles WITHOUT having to pay an additional fee are:

Livingsocial has refused to refund my money. They have only offered "deal bucks" for this scamDesired Settlement: Living Social should refund my credit card for $109

Business

Response:

On April 24, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number 9517313. LivingSocial received the complaint on April 25,

2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she has requested a refund for the voucher purchased on

January 13, 2013 for [redacted]. due to additional fees required to install the

remote car starter system in her car.

[redacted] first

contacted our customer service team on April 10, 2013 to request the refund and

was offered a credit to her LivingSocial account as she was outside of our

seven day refund window from the time of purchase and the possibility of

additional fees was listed in the fine print for this deal at the time of

purchase. As of April 24, 2013, 109 Deal Bucks were added to [redacted]’s

account and her voucher was cancelled per her request.

We hope this has resolved

[redacted]’s issue.

Best regards,

Review: I'm trying to delete my LivingSocial account. They don't answer the phone. They don't response to online help requests. It's as if the entire company has shut down.Desired Settlement: Talk to a human being to works at LivingSocial, and have them delete my account.

Business

Response:

On April 30, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 30, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she would like to delete her LivingSocial account.

Review: I purchased a Living Social deal for a crawfish boil (https://www.livingsocial.com/deals/[redacted]-two-pounds-of-crawfish-with-corn-...⇄ that could "be redeemed on any Sunday until May 30 at the [redacted]". I visited [redacted] to redeem my deal, however, was told that the deal had expired. I then emailed Living Social about this and they said that they changed the terms to "The boils will now be held at the [redacted] every other Sunday, beginning May 5, 2013, through June 2, 2013, from 3:30 p.m. to 6:30 p.m. Valid dates are May 5, May 19, and June 2, 2013". This is completely different than when I purchased it. Not only is the location different but the dates are entirely different. I am upset because had I known it started on May 5, I would not have purchased the deal in the first place. I am in college and have finals and will be returning home (in a different city) in mid-May. I specifically allotted time for the crawfish boil based on the original terms. (Voucher #[redacted])

Business

Response:

On April 30, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 30, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made for Cajun Boils on April 1, 2013 in the amount of $7. **. [redacted] would like a refund due to her inability to use the voucher prior to the expiration date.

Review: Not only did this company allow customers' credit cards & personal, identifying information to be accessed & hacked. However, I requested that my account be closed & for the company to confirm that my account was closed once they completed that task, & they refused & never followed through on closing my account.Desired Settlement: IMMEDIATELY close my account, provide confirmation of this, & remove ALL information pertaining to me from all of the company's databases/records.

Business

Response:

On May 6, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 7, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she has requested that her account be deleted and she is dissatisfied with LivingSocial’s response time.

As of today, May 8, [redacted]’s account has been deleted.

We hope that this resolves [redacted]’s issue.

Best regards,

Review: I bought a deal from the site livingsocial.com. I am requesting a refund, because the company that I redeem from told me that I could do the laser treatment however from research that is not true. So I am asking for a refund, because I cannot use the service safely, and effectively. I had emailed the company and had not gotten a response back from them so I sent in another request. Their phone number is not active so I am not able to call them and speak with someone, and when you call the number they request that you email them, but they don't respond.Desired Settlement: I would like to receive a refund, and have the money put back on the credit card that was used to purchase the deal.

Business

Response:

On May 15, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 19, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she is requesting a refund for two vouchers purchased on January 18, 2013, costing $199.00 and $299.00 for a total of $498.00. She states she is unable to use the two vouchers for medical reasons and that she has been unable to contact us regarding this request.

Review: I bought a voucher from Living Social for [redacted] to perform a service. [redacted] has missed my appointment, never contacted me and I have tried to contact them numerous times to no avail. I contacted Living Social about this and was told that I would be getting a refund in 2 to 3 days after contacting [redacted]. Living Social sent me an email stating that they were able to contact [redacted] and that they were still going to perform the service. I still cannot get in touch with [redacted] and nor are returning my calls. I have emailed, called, and texted and no one returnd any calls or emails, or texts.Desired Settlement: I just want my money back so I can go some where else.

Business

Response:

On May 23, 2013, the Revdex.com received a complaint about LivingSocial from [redacted] Swift , Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 25, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he purchased a voucher for $99 on May 6, 2013. He had trouble receiving service from the merchant and was requesting a refund for the voucher.

Review: I am the owner of [redacted] based out of [redacted]. We recently ran a Living Social deal with them for 3 labor hours of organic house cleaning within a certain service area. We sold 843 vouchers out of 1000 offered. I received a payout for only part of the sold amount of vouchers. Amount paid:$18,204.30 to me. But my "cut" on the vouchers is $22.50 and we sold 843 vouchers so Living Social owes me still $763.20. Pretty simple math but wanted to explain part of my complaint. Then when I was signing up for the deal I told them my service areas, I told them is was for 3 labors hours (and stressed to put this on the voucher) so that customers wouldn't think it was 3 hours with 2 people or 3 people etc. Both of these things were not done. My deal just said 3 hours of cleaning (all other companies including [redacted] provide this wording as it traps small business owners into a corner if you don't) and they refused or just forgot to. Either way I don't care, I asked for this to happen. Then I told them my service area and that I was in [redacted] Metro SOUTH and I ended up selling about 150 vouchers to customers NOT in our service areas. 1 of them actually complained on the Revdex.com about my company when again this was LIVING SOCIALS fault/issue. So I had to spend all that time and labor on dealing with people who lived over 2 hours away all because they didn't/couldn't follow directions. Then there is this... they gave refunds to about 10 customers that I had marked the voucher as redeemed (because they had used our services) and Living Social refunded it anyhow. So I want the money from those as well as that is not ethical or part of our agreement. Them not putting what I wanted on the voucher caused a long term negative effect on my reputation as well. Living Social customer, now from my experience, are not AT ALL what Living Socials portrays them at. They are coupon clipping, looking for that next deal type of people and have no intentions on doing business with you at all. This is a fact as about 95% of mine didn't even know which cleaning company was walking through the door that day. My Internet reviews (on [redacted] only) went from having 16-5 star reviews to having about 11-1 star reviews from these horrible people. I think that most of those reviews would have not happened IF they worded the voucher the way I wanted and didn't mess up the service area. This is very much a bait and switch company and I am mainly doing this complaint so other business owners don't make the same mistake with dealing with them. DON'T. In doing business with them it nearly put us out of business, got a bunch of negative publicity that wasn't caused by how we do business but by Living Social talking badly about us to customers while on the phone with them.Desired Settlement: I want to be refunded for the vouchers that were redeemed, used and then refunded. Also I hope Living Social goes out of business. What they do to small business is disgusting and I am sure people will figure this out soon than later and not do business with them.

Business

Response:

On May 23, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on May 25, 2013. [redacted] sent a

complaint via the Revdex.com regarding a promotion that was

featured on December 4, 2012.

LivingSocial apologizes for the experience that [redacted] has

experienced with some of our mutual members. Our dedicated Merchant

Services team is currently working with [redacted] to address her issues

through separate channels.

We hope that this resolves [redacted]’s issue.

Best regards,

Consumer

Response:

They haven't called me once. They sent an email saying they have tried to contact me regarding this issue. No messages. They do not do what they say at all.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Regards,

Business

Response:

On May 23, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our June 5, 2013 response on June 6, 2013. **. [redacted] rejected LivingSocial’s response via the Revdex.com because she has not received a resolution from our Merchant Services team.

Review: I have requested a return of $217.00 of money paid for services that I paid for but am unable to used do to heath issues of my own.Desired Settlement: Refund of the money they have received from in in good faith for services that I am now unable to use.

Business

Response:

On June 3, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial

received the complaint on June 9, 2013. [redacted] sent a complaint via

the Revdex.com regarding LivingSocial because she was denied a

refund for several of the vouchers she purchased.

LivingSocial’s refund policy, which [redacted] agreed to upon

purchasing, states that a refund may only be given within seven days. [redacted]’s requests were not within that designated period. Therefore, she is not

eligible for a refund under any circumstances, unless the business closes down.

We are sorry that we won’t be able to resolve [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: At NO time did I see anything about 7 days NOR did I agree to any such thing. I received a refund in the past that was several months old and there wasn't all this negative garbage to go through and there was no attempt to defraud me of money paid for no service received. I am not asking for ANYTHING that is not due and payable to me!!!!!!!!!!!!!!!!!!!!!!!

Regards,

Business

Response:

On June 9, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our June 10, 2013 response on June 11, 2013. [redacted] rejected LivingSocial’s response via the Revdex.com because the terms and conditions were not specified at the time of this deal purchase.

Review: Purchased voucher for a hotel stay and the hotel will not honor it saying they are completely booked for the next 2 months. Living social offered no solution. Told me to give voucher to a friend. Totally unethical.Desired Settlement: Refund of the $200.00 I paid for the voucher since even booking 8 weeks in advance has no availability.

Business

Response:

On September 10, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September 14, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial due to her inability to schedule a reservation and redeem her voucher for a hotel stay.

Review: I purchased a voucher for [redacted] for $99. I attempted to redeem the voucher within the redemption time period. [redacted] was overbooked and originally unable to schedule in the requested time frame. I did eventually get the class scheduled. This class was outside of the redemption time period but [redacted] would permit its usage because he realized he was overbooked. [redacted] then cancelled the class because of car troubles. I am unable to reschedule the class. I spent $99 and have no options to redeem the voucher - through no fault of my own. Livingsocial refuses to provide a resolution. I have called Livingsocial to try to resolve this.Desired Settlement: I want the $99 paid for the class refunded.

Business

Response:

On December 2, 2014, the Revdex.com received a

complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on December 13, 2014. [redacted] sent a

complaint via the Revdex.com regarding LivingSocial because she was

unable to use her voucher for [redacted] during the promotional period and

would like a full refund to her credit card.

LivingSocial apologizes for any frustration caused by this matter.

Per LivingSocial’s terms (livingsoical.com/terms), a credit card refund may

only be issued within seven days of purchase or if the merchant has gone out of

business. LivingSocial also has the Good Deal Guarantee that ensures a Deal

Bucks refund is available through the expiration date of the deal. [redacted]’

request was made outside of the refund policy. [redacted]’ didn’t contact

LivingSocial regarding her inability to schedule until December 02, 2014. The

voucher in question was purchased on February 16, 2014 and expired on August

18, 2014. [redacted] was open and actively honoring vouchers during the

promotional period. The classes at [redacted] require reservations and are

subject to the availability. The merchant has confirmed they are open and

honoring the paid value of the expired vouchers. While the voucher is not

eligible for a refund, [redacted]’ voucher retains its paid value of $99.00, and

this value does not expire. This value can be used towards different goods and

services the merchant provides.

We hope that this resolves [redacted]’ issue.

Best Regards,

Sarah

Review: On 2/5/13 I purchased a service from Living Social, for 3 laser hair removal sessions with [redacted] located at [redacted] for $49.00. I had a few family trips and events in the next few weeks (from 2/5-2/26) so on 2/26/13 I was finally able to call and leave a message at [redacted] so that I could schedule my first appointment. The receptionist called me back and was very nice, but told me the only available appointment time was 9:00PM on Friday 3/1/13. I thought that the time of day for scheduling was very, very odd and I began to do some research (since I wanted these people to be working on my face, since my voucher only qualified me for a small "face" hair patch). The reviews I began to read about [redacted] on [redacted] were unbelievable. They alleged that [redacted] was operating out of a back room, located in a family members dental practice. That this was not the full-time job and that the place was FILTHY. I decided to go check it out myself on Friday, figuring the worst-case would be that I walk out and go home.

When I arrived, there were no signs anywhere that said [redacted]... the awning read [redacted]. I had to call several times to find out where they were located. Upon being ushered into this back room I heard talk of, I realized that the reviewers were in fact right. It was a dark, dirty back room and there were dirty pillows in an old dentists chair. IT reeked and there was hair everywhere - it looked like they just shaved a monkey on top of where she wanted me to sit. I asked to see their diplomas/certifications and was told they weren't on site for me to see.

I excused myself and left.

In the meantime, I had contacted Living Social for either A) A full refund or B) a credit to my Living Social account. I explained to them that this business was operating out of a back room and had no signage and no verification that I was with someone licensed to be doing treatments. Living social told me to wait a few days while they investigate, which I patiently did. Yesterday, I received an email from them saying that I was beyond my 7-day refund and would NOT BE GRANTED A REFUND OR A CREDIT. But, that I could GIFT the 3 laser hair removal sessions to a loved one... are they kidding?!

This is when I decided to bring the matter to Revdex.com. It's sad that I come to the Revdex.com more frequently these days as companies have no respect or customer service for their customers, the legs they stand on.

All I want now, is a full refund from Living Social; as I've seen they don't properly screen the products and so-called medical professionals they push via their website, emails and marketing. I do not plan to shop on living social ever again, so a credit would be out of the question.

Thank you so much in advance for helping me with this and being my consumer advocate. I don't know what I'd do without the Revdex.com.Desired Settlement: I want a full refund of $49.00 on my credit card and I'd like to know how Living Social plans to fix their screening process, so that other customers aren't duped into believing they are receiving services from trained professionals, when in fact that's not the case.

Business

Response:

On March 4, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted] LivingSocial received the complaint on March

5, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for three laser hair removal

sessions from [redacted] on February 5, 2013 for $49. She is

requesting a refund because she was unhappy with the condition of the merchant’s

office.

LivingSocial

apologizes for [redacted]’s experience when she visited the merchant and was

unhappy with what she saw. Per LivingSocial’s terms, a refund may only be

issued within seven days of purchase or if the merchant has gone out of

business. However, we do understand her frustration. As a courtesy outside of

policy, her purchase has been refunded in Deal Bucks as a credit to her

LivingSocial account. This credit may be used toward future purchases.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a Living Social deal "[redacted]: Beer/Bourbon Tasting Ticket". The event ran from 2pm to 8pm for the Beer/Bourbon ticket, but when I arrived at 3:00pm, there was no bourbon left, and they ran out of beer shortly after. Had I known that the stated services would not be provided, I would have never purchased the ticket through Living Social. They oversold tickets and took advantage of the fact that the tickets had to be pre-purchased through Living Social. I requested a refund but they have denied it. They have scammed not only myself, but multiple individuals that I spoke with at the festival.Desired Settlement: I would like to be refunded for the cost of the vouchers

Business

Response:

On April 23, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 25, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial

because the vouchers she purchased for the [redacted] were not

honored as promised by vendor on April 20, 2013.

[redacted] contacted

our customer service department on April 22, 2013 regarding this issue and her

refund request was previously denied. We have since reviewed her case and

issued a full refund in the amount of $30 to her credit card for the purchase. We are very sorry for her experience with this event.

We hope this resolves

[redacted]’s request.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a voucher for a 5K run on April 25th. I had until May 1st to register, and attempted to do so but received an error stating the voucher was invalid. When contacting the organizer's of the run, they told me that the voucher expired on April 25th. I have since contacted LivingSocial twice, and have yet to hear a response from them. In the first correspondance with them, I asked for a valid voucher, or a refund if they could not provide it. The date for registration passed, and I tried to contact them again for a refund but have not heard back.

In addition to receiving a defective product, I think this is pretty terrible service.Desired Settlement: I would like my money refunded to my credit card.

Business

Response:

On May 8, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 12, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made on April 23, 2013 in the amount of $40 for [redacted]. [redacted] would like a refund because he missed the registration deadline.

Review: Purchased certificate for studio time at [redacted]. [redacted] will not schedule appointment to redeem certificate. Living Social refers back to [redacted].

Filed complaint against [redacted] with Revdex.com; complaint rejected saying it must be filed against Living Social.

Living Social is advertising and selling certificates for a company that does honor agreement. Living Social was notified and response was to contact [redacted] -- who is not responding... [redacted] appears to be scam and Living Social is allowing it to continue...Desired Settlement: Exchange this certificate for another certificate of similar service.

Business

Response:

On June 24, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on July 2, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased a voucher on November 14, 2012 for $149 and has been unable to schedule an appointment with the merchant.

Review: I bought a voucher at livingsocial.com on May 2, 2013 which entitles me to one hour of handyman electrical services from [redacted], [redacted] at $30.00. I contacted the merchant on May 14, 2013 to schedule a service. The merchant set a time for my appointment for June 5, 2013. On the day of my appointment, the merchant never showed up. I then contacted them again and I was transferred to another employee at the company who made another appointment for me for June 12, 2013.The employee asked me what I needed the service for. I told him it's for our front door flood light as well as inspection of our power lines. On the day of our appointment, the employee came indeed, but he didn't do anything because he didn't bring a ladder -- that's after he was told he needed to take a look at our flood light. I then contacted the merchant on June 20, June 26 and June 28 to try to schedule another appointment by phone and text messages but they never got back to me. I even told them I'd try to get a refund from livingsocial and if they don't respond to my request, I'd file a complaint at Revdex.com. Having not heard back from the merchant, I contacted livingsocial.com and asked for a refund. After I explained my situation, the only thing they were saying is that they were sorry but they can't refund me because my request is 'outside of our seven day refund policy'. My voucher expires on August 14, 2013. If a deal is set to expire in August, I don't understand why the refund only allows seven days, especilly when it's not my fault--I did everything I can to try to use their service!Desired Settlement: I'd hope to get a full refund to my credit card or in the form of livingsocial credits--I bought other deals from them too and was generally happy with their service but in this case I'm totally disappointed!

Business

Response:

On July 10, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on July 20, 2013. **. [redacted] sent a

complaint via the Revdex.com regarding a purchase made for [redacted]. [redacted], [redacted] in the amount of $30.00 made on May 2, 2013.

LivingSocial apologizes for the experience that **. [redacted] has

experienced pertaining to the redemption of her voucher for [redacted].

[redacted], [redacted]. Per LivingSocial’s

refund policy (www.livingsocial.com/terms)

a refund will be issued with seven days of purchase or if the merchant has gone

out of business. The fine print of the voucher states that the voucher is

subject to merchant availability and reservations are required. We have

confirmed that the merchant is open and willing to honor the full value of the

vouchers towards services rendered. We encourage **. [redacted] to reach out to the merchant

to reschedule her appointment as they are responsive and have every intention

to honor outstanding vouchers.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I fully understand that "the voucher is subject to merchant availability and reservations are required". That's why I kept trying and trying! What are the customers supposed to do if the merchant refuses to RESPOND to their request for a reservation? LivingSocial has the responsibility to verify that their merchants are honorable, trustworthy parties before putting their vouchers for sale. After all we are buying from YOU.

Regards,

Business

Response:

On July 10, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our July 22, 2013 response on July 25, 2013. **. [redacted] rejected LivingSocial’s response via the Revdex.com because she would like a refund for a purchase made for [redacted], [redacted] in the amount of $30.00.

Review: Living social [redacted] was running a special for a maxi dress through [redacted] a web based company [redacted]. I purchased the deal through living social on 7/8/13 I went on to [redacted] the ever same day (7/8/13) and purchased the dress with my living social coupon and had to pay an additional shipping fee through [redacted]. 2-3 weeks passed and I still hadn't received my dress. So, I went on [redacted] and tried to contact them. There is no telephone number or physical address for this company you can only contact then through filling out an e-mail form which I did on two separate occasions . I received no response to either information request. So, I contact living social. They said that they contact [redacted] and it can take 4-6 weeks for processing but the dress has been processed so I will be receiving it in 4-6 weeks. I waited 6wks and nothing. So, I tried to contact [redacted] again a 3rd and 4th time again I received no response. So, I contacted Living Social again. This time they told me sorry there is nothing they can do because I am outside there 30day refund window. They are the ones who told me I had to to wait the full 4-6wks!!!! Now, they are telling me to bad. I am beginning to think [redacted] is not even a real business.Desired Settlement: A full refund is in order. Since, I never received my merchandise.

Business

Response:

Review: Address incorrectly filled out on order; however, company would not correct address 5 days before shipment. Unreasonable to refuse edits to shipment address that will not ship in 5 days.Desired Settlement: Correction to address on common ecommerce transaction.

Business

Response:

On March 7, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted]. LivingSocial received the complaint on March 8,

2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased BassBuds Earbuds on February 27, 2013 for $25.99.

He is requesting a correction of the address because he entered the incorrect

address.

LivingSocial

apologizes for [redacted]’ difficulty. We informed him that we had already

begun fulfilling his order when he contacted us and we were unable to edit it.

We are not able to change the address, as it already shipped and was

undeliverable since [redacted] entered the wrong address. We have refunded his

purchase and it will appear on his bank statement within 3-5 business days,

depending on his banking institution.

We hope that this

resolves [redacted]’ issue.

Best regards,

Review: I attended an event presented by Livingsocial.com called "Heat vs. Celtics Game Viewing Party with [redacted]". I went to the event and [redacted] nor anyone of his likeness was present. I contacted the company on misrepresentation of the event in which was the reason of my going and they simply told they were sorry that he didn't show and will not give me a refund. They falsely advertised the event and collected monies.Desired Settlement: I would just want the money that paid for the event back.

Business

Response:

On April 15, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April

16, 2013. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for One General Admission into

[redacted] + One Drink Ticket And Hors D'oeuvres for Miami vs. Boston Viewing Party

with [redacted] on April 9, 2013 for $14. She is requesting a refund because

[redacted] was not at the event.

LivingSocial

apologizes that **. [redacted] had a negative experience. The voucher specifies that

a refund may only be collected within 24 hours of the purchase. In addition,

although [redacted] was not able to attend, **. [redacted] did not purchase any of

the purchase options that included meeting him. She only purchased the voucher

for admission into the venue, a drink ticket, and hors d’oeuvres. She attended

and received the services. Her voucher is redeemed. LivingSocial, therefore, is

not able to issue a refund. However, 5 Deal Bucks have been added to her

LivingSocial account as a credit toward her next purchase.

We hope that this

resolves **. [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The event clearly stated with [redacted] which was the big seller of the event. The ticket would not have been to just watch a game. The incentive was that a celebrity ([redacted]) would be in attendance. I otherwise wouldn't have purchased a ticket for this event if that were the case, The event was falsely advertised that's why I should be entitled to a full refund.

Regards,

Business

Response:

On April 15, 2013, the Revdex.com received a complaint about LivingSocial from Danielle Brown, Revdex.com Case Number [redacted]. LivingSocial received the rejection of our April 23, 2013 response on May 7, 2013. [redacted] rejected LivingSocial’s response via the Revdex.com because she would still like to receive a full refund for her purchase.

Review: I purchased tickets to an event I cannot attend. I have tried to call Livingsocial to see what my options are but their phone lines are down due to recent hacking events. That concerns me because I have put a lot of money into buying things from them. When I sent an email, I got a response which was automated and did not solve my issue. I asked if someone could please contact me, even provided a good time so that I would surely be available. I would have at least liked my side to be heard and given consideration. I understand things happen and there are rules, refund policies, etc but I am not satisfied at all with the fact that an associate will not call me. I have invested a lot of money in to different things through their company and have also encouraged friends and family to do so in the past. I am 100% positive that this is not how a company should operate. I have had a situation arise that is family related and will not make the event.Desired Settlement: I was in the beginning seeking perhaps a credit for my purchase being that I USED to purchase a lot through the site and was sure it would be used almost immediately. For the fact I can not attend, the phone lines have been down for weeks and I cannot even be shown simple respect by them giving me a phone call, I would like a FULL refund. There is never an issue taking out the money and I'm sure they would call straight away if it was in reference to them not receiving a payment from me. This is not how a reputable, thriving company should be and their future is limited if this is how they treat their consumers. I will make sure to get the word out to everyone I know that uses Livingsocial not to purchase from them if this issue is not resolved. Unfair!

Business

Response:

On May 7, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 7, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because her refund request has been denied.

[redacted] purchased two tickets for an event and agreed to the Fine Print at the time of purchase. The Fine Print states that a refund may only be collected within 24 hours of her purchase, which was made on March 29. However, [redacted] can give her tickets to a friend or family member and change the name that the merchant will have at Will Call.

We hope that this resolves [redacted]’s issue.

Best regards,

Review: I never received the magazine I ordered through LivingSocialDesired Settlement: I would either like my card credited (not company credit) or I would like my subscription, beginning with the February 2013 issue (as I purchased)

Business

Response:

On 4/9/2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on 5/12/2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because on 1/28/2013, she paid $10 for a voucher for a magazine subscription. [redacted] redeemed the voucher on the merchant's website the following day, and did not receive her magazine subscription the following month as was originally indicated.