LivingSocial, Inc

Review: The product a [redacted] Foam Gel Mattress has a tear in the center of the mattress. Arrived wrapped and upon opening the wrapping (without any blades, simply by hand) the item was discovered to have a hole. Also, the bed isn't the Gel Bed as described, it's the standard Foam. The vendor ([redacted]) refuses to replace instead offered me a future discount.Desired Settlement: I paid $399 for the item and if I were to have to ship the item back it would cost me $150. Initially I requested an exchange, but [redacted]/Living Social refused by email to do so. [redacted] granted my credit card dispute, but when I offered Living Social a settlement of a refund of $250 so that I didn't have to pay to repack and send the damaged item back, Living Social contacted [redacted] and told them the item was intangible and therefor not protected under their Buyer Protection Policy.

I would like a $250 refund and to keep the damaged product.

See transaction resolution below:

Not as described - Claim - #[redacted] DisputeThe buyer and seller have 20 days to communicate directly to resolve an issue with this transaction. All disputed funds are held until the issue is resolved. If both parties can't agree to a solution, either party can escalate this to a [redacted] claim.

EscalationThe buyer or seller asks [redacted] to review the case and decide the outcome. We make every effort to resolve the claim within 30 days and restore funds to the rightful owner.

Awaiting other party's response[redacted] requests more information from the seller to resolve the issue. If the seller doesn't respond within 10 days, we close the case and restore funds to the rightful owner.

Requiring your action[redacted] requests more information from the buyer to resolve the issue. If the buyer doesn't respond within the allotted timeframe, we close the case and restore funds to the rightful owner.

Being reviewed by [redacted]We review the information the buyer and seller have provided. We try to reach a final decision quickly, but complex cases may take longer and require additional information from the buyer or seller.

Item returnThe seller or [redacted] may decide to grant a full refund to the buyer if the merchandise is returned. Once delivery is confirmed and the refund is processed, the case is closed.

ClosedThis claim or case has been closed. A closed dispute cannot be reopened or escalated to a [redacted] claim.

Disputed Amount:

$399.00 USD

Buyer reason(s):

Externally Damaged

Status

After careful consideration, we're unable to decide this claim in your favor at this time.

The item is ineligible for [redacted] Buyer Protection because it is intangible.

Supporting documents

Files (0)

You haven't submitted any files.

Faxes (0)

You haven't submitted any faxes.

View dispute comments

7/15/2013 13:17 PDT - [redacted]: Buyer escalated this dispute to a Claim.

7/15/2013 13:17 PDT - Buyer: Seller [redacted]s did a promo with Living Social and Living Social states I should resolve it with the seller. I tried, seller denied my request for a replacement. When I stated that their guarantee offers a full refund if I'm unhappy with the product, they stated they would have their warehouse manager contact me. Still, no contact.

7/10/2013 13:58 PDT - Seller: Thanks for reaching out to us! Please look out for a response from our Customer Experience Team shortly.Thanks for LivingSocial!

7/10/2013 13:58 PDT - [redacted]: LivingSocial, Inc. denied C.E.O.'s request for a $399.00 USD refund.

7/9/2013 10:47 PDT - Buyer: The product has a tear in the center of the mattress. Arrived wrapped and upon opening the wrapping (without any blades, simply by hand) the item was discovered to have a hole. The vendor refuses to replace instead offered me a future discount.

View case history

Aug 12, 2013 - [redacted]: Email sent to buyer

Aug 12, 2013 - [redacted]: Email sent to seller

Aug 8, 2013 - [redacted]: Email sent to buyer

Aug 8, 2013 - [redacted]: Email sent to seller

Jul 30, 2013 - [redacted]: Email sent to seller

Jul 30, 2013 - [redacted]: Email sent to buyer

Jul 27, 2013 - [redacted]: Email sent to buyer

Jul 24, 2013 - [redacted]: Email sent to seller

Jul 24, 2013 - [redacted]: Email sent to buyer

Jul 16, 2013 - [redacted]: Email sent to seller

Jul 16, 2013 - [redacted]: Email sent to buyer

Jul 16, 2013 - Buyer: Dispute escalated to claim

Jul 10, 2013 - [redacted]: Email sent to buyer

Jul 15, 2013 - Buyer: Dispute filed

Jul 9, 2013 - [redacted]: Email sent to seller

Jul 9, 2013 - [redacted]: Email sent to buyer

Jul 9, 2013 - Buyer: Dispute filed

Business

Response:

On September 4, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September 5, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because when **. [redacted] received the mattress from [redacted]s the mattress was damaged. He would like a refund for the return shipping cost of this mattress.

Review: Bought a air duct cleaning service from [redacted] through LivingSocial. When I first called [redacted] for appt., was given appt. 3 months out. The day before Oct 5 2013 appt, [redacted] left a message saying they couldn't make appt and to call back. I called back and got new appt for Oct 25 2013, Now its Oct 25, 2013 and [redacted] is a no show, no call, no nothing. I called LivingSocial for a refund, but the best they could do is credit me the $49.00 for future use at livingsocial.com. I need the money back so I can hire someone else to clean my ducts before winter (I waited this long thinking [redacted] would be doing it). My kids have asthma and they need the ducts cleaned soon.Desired Settlement: Please refund my money so I can hire someone to clean my ductwork.

Business

Response:

On November 4, 2013, the Revdex.com

received a complaint about LivingSocial from **. [redacted], Revdex.com Case

Number [redacted]. LivingSocial received the complaint on November

7, 2013. **. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because he had purchased a voucher for [redacted]

on June 13, 2013 for $34.30 and applied a promotional code reducing the price from $49 by $14.70. [redacted] claims to have encountered scheduling concerns preventing

him from redeeming the voucher.

LivingSocial apologizes for the experience that

**. [redacted] had with this deal. Our records indicate that **. [redacted] was refunded $34.30 to his credit card on October 30, 2013. At this

time a full refund has been provided.

We hope that this resolves **. [redacted]'s issue.

Best regards,

Review: I purchased 2 vouchers to see a performance of "[redacted]" on 11/01/2013 for $98 USD. After my purchase, I noticed I had a coupon code for 20% off. I contacted Living Social regarding applying the coupon code to my purchase. They advised that they could not but then told me that they would refund my purchase and I could re-purchase the same vouchers with the coupon code. I replied indicating I was in acceptance of this the same day. I then re-purchased the vouchers as I was told in writing that I would receive a full refund. Week's pass without update. I contact them and they suddenly now advise it is not in their policy to provide a refund even though they offered it to me in writing. I re-forwarded them their own e-mail to me indicating that they would refund me (this was their suggestion) and they still will not comply with their own words. I followed their recommendation and now they intend to keep my money.Desired Settlement: I desire to have my promised refund in full.

Business

Response:

On November 4, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted] LivingSocial received the complaint on Novemeber

8, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased two vouchers for [redacted] on October 23,

2013 for $98. During this time we were running a promotion for 20% off a

purchase. [redacted] didn’t see the promotion until after he completed his

purchase. That day, he contacted LivingSocial support to see if the code could

be applied post purchase. The representative handling the request offered to refund

the purchase so they could repurchase the deal with the promo code. **. [redacted]

repurchased the deal, but LivingSocial denied the original refund request.

LivingSocial has

reviewed **. [redacted]’s request and apologizes for any inconvenience he has

experienced thus far. At this time we’re unable to fulfill **. [redacted]’s request

for a credit card refund. LivingSocial’s refund policy for this deal states all

sales are final, and no refunds or exchanges are allowed. We understand **

[redacted] was offered a full refund, and apologize that he was promised something

we couldn’t fulfill. As a courtesy, LivingSocial has refunded [redacted] in the

form of 98 Deal Bucks. Since **. [redacted]’s refund request was made outside of

policy, we’re unable to provide a credit card refund.

We hope that this

resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: I have bought numerous living social vouchers.

A lot of businesses that LS contracts with will not honor the vouchers and then LS wont refund my money or even credit me.Desired Settlement: At least refund me via site credit. You already have my money and you haven't paid the business ye!

Business

Response:

On October 29, 2013, the Revdex.com received a

complaint about LivingSocial from [redacted], Case Number [redacted].

LivingSocial received the complaint on November 4, 2013. **. [redacted] sent a

complaint via the Revdex.com regarding LivingSocial because we

won’t process a refund when the merchants refuse to honor her vouchers.

LivingSocial apologizes for the experience that **. [redacted] had

with those deals. Our records indicate that we have provided resolutions to all

her requests according to our policies. However, her last request was sent on

July 9, 2012. LivingSocial is happy to assist **. [redacted] with any difficulties

she may encounter since she is valuable consumer to us.

We hope this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: I ordered a voucher for an [redacted] charger that was to be redeemed through [redacted]. I redeemed the voucher on October 31, 2013 through [redacted] and received a confirmation email that stated the product would be to me in 1-4 weeks. 4 weeks came and I still did not receive my product. I contacted [redacted] through their online contact form and never heard back. I emailed the company at [redacted] and never heard back. I have called during business hours and always get a recording and have left messages but never have heard back. I have tried emailing again and never heard back. I finally reached out to LivingSocial and was told by them I need to contact [redacted]-- which I already had tried numerous times. LivingSocial will only tell me to contact the company and after complaining to them about them not being willing to stand behind the products and companies they offer they only offered me a return for my voucher in LivingSocial deal bucks not returning the money to my credit card. I would then also not get back the money I had paid [redacted] for the shipping. I have been so extremely frustrated with the customer service LivingSocial has provided. They did absolutely nothing to help me out but according to their website they will.Desired Settlement: I think LivingSocial has the responsibility to only offer products and services from reputable companies and if a company fails to provide the service or product and will not return the customer's phone calls and emails, LivingSocial should either make the company respond or provide a return to the consumer in the form of payment the consumer wishes, not for LivingSocial deal bucks. The last thing a consumer wants to do is use LivingSocial again.

Business

Response:

On December 19, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on December

21, 2013. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she never received her order from [redacted], and

hasn’t been able to get in touch with the merchant to find out the status of

the order.

LivingSocial apologizes

for the experience **. [redacted] had with this deal. Our records indicate on

December 20, 2013 a full refund was processed back to the card that was

originally used for the purchase.

We hope that this

resolves **. [redacted]’s issue.

Best regards,

Review: I am a LivingSocial customer and I bought 2 vouchers for [redacted] restaurants located in [redacted], California. For the voucher, there were 2 locations to choose from to redeem. However, these 2 locations were closed, closed meaning "out of business". I contacted LivingSocial on 12/21/2013 Saturday, stating that I went to both locations and they were closed when they should been opened. I also called the businesses every other day, and no pickup or responses. [redacted] website indicated that one of the locations has been closed for sometime. I informed LivingSocial that these 2 businesses are closed such I couldn't redeem my vouchers. LivingSocial wouldn't credit or refund my purchases. Again, I informed LivingSocial that I wasn't at fault for this situation; it was the [redacted] restaurants that were at fault for closing.Desired Settlement: I want a credit to my account or a refund to my credit card.

Business

Response:

On January 8, 2014 the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on January

11, 2014. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he states that the two [redacted] locations he purchased a

voucher for have gone out of business.

We’re sorry for any

inconvenience that **. [redacted] has experienced. We have confirmed that **. [redacted]

was refunded by our customer service team on January 9, 2014. We offered **.

[redacted] a refund back into his LivingSocial account in the form of Deal Bucks and

he accepted that offer.

We hope that this

resolves **. [redacted]’s issue.

Best regards,

Review: Living Social advertised the purchase of a bouquet delivery for $18. When I made the purchase, the website then claimed the roses were $16. So much the better. I bought the voucher. I proceed to redeem the voucher, and then am notified that I will be charged $20 extra for the flowers. Apparently the voucher was just for the FLOWERS, which were purchased from a delivery sight, and not for the DELIVERY. That's a little bit of a scam, but I was going to let it slide.

I then applied for a refund, naturally, because I wasn't given what was offered - $18 flower delivery.

I'm then told that $16 can be refunded, but $18 will be charged, so a total of $2 will not be refunded.Desired Settlement: My money back, and the filing of this complaint for the record against a very shady business. This is not the first time I've had problems with Living Social. They also sold me a voucher for tailoring TO A STORE THAT NO LONGER EXISTED. That was last month. They really ought to be punished for their reckless and fraudulent business practices.

Business

Response:

On July 21, 2014, the RevDex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted]. LivingSocial received the complaint on July 22, 2014.

**. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because **. [redacted] made a purchase on July 21, 2014 for

ProFlowers in the amount of $16. **. [redacted] claims this deal included

delivery or shipping of product. This is not the case for this purchase. As

indicated in the fine print, “Voucher does not include tax, shipping, and

handling.”

LivingSocial has reviewed

**. [redacted]’s request and apologize for any misunderstanding **. [redacted] had experienced with this deal. LivingSocial processed a refund in the amount of $16

back in the same method in which it was paid. In addition, LivingSocial has

applied 5 Deal Bucks to **. [redacted]’s LivingSocial account, to use towards a

future purchase.

We hope that this resolves

**. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

They are still openly using bait and switch advertising. Hiding in fine print something that doubles the purchase price is not the behavior of a respectable business.

Regards,

Business

Response:

On July 23, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our July 22, 2014 response on July 23, 2014. **. [redacted] rejected LivingSocial’s response via the Revdex.com as he feels he had an unsatisfactory experience due to the placement of the Fine Print of the voucher.

Review: I'm writing Revdex.com to ask for your help. [redacted] and Living Social are working together as business partners, misrepresenting services in order to encourage customers to buy tickets to their venue, falsely stating safety seats are available for infants. After seeing an advertisement for a Living Social deal for discounted tickets for the [redacted] restaurant in [redacted], I contacted Living Social's business partner [redacted] to inquire about their advertised services. Specifically, PRIOR to buying tickets, I wanted to ensure they had high chairs for children who cannot sit on their own. The restaurant stated they absolutely had high chairs, but I would have to purchase a separate ticket for each child who needed a high chair. After a clear confirmation and instruction regarding purchasing of extra tickets for high chairs, I purchased the vouchers through Living Social. When my family arrived at the restaurant, we were told by our server, and later the manager, the venue could not accommodate high chairs due to the "arena" style seating. They only had booster seats without straps, obviously inappropriate for 10 month old babies. They were unable to offer any type of safety seating for children unable to sit on their own, despite what they told me with certainty over the phone. They misrepresented their service so I would purchase extra tickets. When I spoke to the restaurant manager about the problem, she agreed and was willing to refund my money. Upon learning I used a ticket from their business partner, Living Social, she advised me that she could not issue the refund directly since it was Living Social who charged my credit card. She told me to follow up with them for a refund. When I followed up with Living Social, I explained how their business partner, [redacted], misrepresented their services in order to make me buy extra tickets. After extensive email correspondence with Living Social, they refuse to give a refund, despite the misrepresentation of services of their business partner. They offered me a credit with them, but for obvious reasons, I do not feel comfortable purchasing anything from Living Social in the future. I am very disappointed about the "loophole" [redacted] and Living Social are contriving in order to sell tickets to services unavailable. At this point, I just want the vendors to do the right thing - refund my money for falsely advertised services which resulted in the purchase of two children's tickets for a total of $54. Any help you can provide would be appreciated.Desired Settlement: At this point, I just want the vendors to do the right thing - refund my money for falsely advertised services which resulted in the purchase of two children's tickets for a total of $54. Any help you can provide would be appreciated.

Business

Response:

On March 29, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April

3, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she is requesting a refund for two vouchers for child

tickets to [redacted] purchased on March 11, 2013 for $54.

LivingSocial

apologizes for any difficulty [redacted] experienced. Per the fine print of the

voucher, a refund may only be collected within 24 hours of purchase. [redacted]’

request is outside of the refund policy. Additionally, the fine print states

that children under 3 are free. So, [redacted] was under no obligation to

purchase the two child tickets since her infants would have been free. The

merchant indicated that they had booster seats, which [redacted] acknowledged.

The merchant is solely responsible for redeeming the voucher and for all goods

and services it provides. As a courtesy outside of policy, the purchase has

been refunded and will appear on [redacted]’ bank statement within 3-5 days, depending

on her banking institution.

We hope that this

resolves [redacted]' issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am pleased the business now recognizes that policy exceptions are sometimes appropriate when advertised services are misrepresented, in whole or in part, by either the vendor or the business partner. I appreciate Revdex.com's facilitation and help in resolving this matter.

Regards,

Review: I purchased a 'deal' from Livingsocial on or about 1-27-13 for carpet cleaning by a merchant named [redacted] I called the merchant within a few days to schedule an appointment but always got voicemail. Merchant finally returned my call a few days later but couldn't schedule an appointment until 3-1-13, a month away. I accepted the appointment but on 3-1-13 when no one showed up, I called the merchant who said they went to the next appointment because they could not reach me by phone (after ONE phone call). We rescheduled for 10:00 am on 3-14-13. At approx. 10:45a.m., I called the number on my voucher and the merchant said he had vehicle trouble, and, by the way, he had just realized he had a 10;00 a.m. appointment with me that day. I note that merchant sounded as if he had just awoke from sleep. He said he could make it at 1 p.m., as if I had all day long to wait around for him. At 2:00 p.m., he arrived and immediately started looking for heavily trafficked areas of carpet. There weren't many because this is a house with no children, no pets, and two adult women. The merchant seemed 'ansy' and I kept trying to focus him on the areas I wanted cleaned. Finally, he pointed to the voucher and said there would be an extra charge because the carpet was "heavily soiled". I have seen such carpet before, ususally involving people with children or pets, and advised merchant that I wasn't going to be scammed. He kept attempting to 'negotiate' a price when I had already purchased a voucher, with a set price, from Livingsocial. Merchant would not clean the carpet without additional money which I had no intention of paying, if only on principle. This 'merchant' basically uses false advertising, IN PARTNERSHIP WITH LIVINGSOCIAL, to extort additional fees from consumers when he finally deigns to even show up for an appointment. It's false advertising at it's worst and I would argue that under the law of agency, livingsocial is an agent of [redacted].

I contacted Livingsocial, who gave their rote response for every complaint, which is "the deal is out of the refund policy' so they couldn't offer a refund. For the record, this is not the first time I, or someone known to me, received a "it's not my problem" response from Livingsocial. I have a relative who purchased two massages from livingsocial in 2012 as gifts. Because they were gifts, she could not print them herself but they were supposedly emailed to the recipients. The RECIPIENTS DID NOT RECEIVE THE EMAILED VOUCHERS so not only did the promotional period expire but my relative couldn't even print out the deals and use them at face value, simply because as 'gifts', she had no access to printing the vouchers. This relative lost in excess of $70 dollars to livingsocial for which she was never refunded OR CREDITED-- and, yes, she contacted them several times. This is an unacceptable practice for a business, ie., to simply collect money, then step back and accept zero responsibility for any subsequent fallout. REPREHENSIBLE.Desired Settlement: I would like a refund of this purchase. I found this 'merchant' so untrusworthy, I wouldn't feel comfortable with him cleaning my carpet. At any rate, he's only interested in cleaning the carpet for additional money so that he ends up with his regular fee, despite advertising a reduced fee.

Business

Response:

On March 14, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted] Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

20, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for house cleaning from [redacted] on January 27, 2013 for $39. She is requesting a refund because

the merchant did not show up to the first appointment and attempted to charge

an extra fee during the second appointment.

LivingSocial

apologizes for [redacted]’ experience. Per LivingSocial’s terms

(livingsocial.com/terms), a refund may only be provided within seven days of

purchase or if the merchant has gone out of business. [redacted]’ request is

outside of the policy. The voucher does specify, “Heavily soiled or pet stained

carpets will require an additional fee.” However, as a courtesy outside of

policy, [redacted]’ purchase has been refunded and will appear on her bank

statement within 3-5 business days, depending on her financial institution.

We hope that this

resolves [redacted]' issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Update: While I don't necessarily agree with LivingSocial's summarization of my complaint, I accept the solution offered.

Review: I purchased 2 vouchers for horseback riding at [redacted], costing $39 each for a total of $78. Each voucher was for a one hour ride for 2 people. I had been trying to coordinate schedules for 4 people and had to send emails and wait sometimes a day for a response because when you call the phone number for the merchant no one answers but it says you have to send an email 24 hours in advance in order to schedule a session. I told him that My voucher expired on the 24th but the 25th is the only day we can all come together. I asked if he would still honor the voucher since the session was booked by the 24th and told him that if it was a problem then we can schedule 2 separate sessions for the 23rd and the 24th. On Monday the 22nd of April I finally scheduled and confirmed the session with the merchant for Thursday the 25th at 3pm. I paid $56 to put my 4 year old in daycare for the day since she could not come with us and my friend drove about 30 miles to meet me at my house then we all drove another 45 miles to get to the location for the horseback riding. When we got there we met [redacted] at the gates. He told us that we had to pay $40 per voucher for a total of $80 before we could start our session. We asked what that was for because that was not a part of the voucher and he said it was to cover gratuity and safety equipment. He did mention at the bottom of his emails to bring $40 to cover gratuity but gratuity is not a mandatory charge and this was not mentioned in the voucher when we purchased it, nor was it mentioned in the emails that it was a mandatory charge. The voucher said taxes and gratuity not included but it is unreasonable to say that the tax and gratuity on a $39 voucher is $40. I explained this to [redacted] of [redacted] and he said he understood and to call living social to get a refund. We called living social once we left and got some reception and was told that we cannot get a refund because it was the 25th and the voucher expired on the 24th. The reason the merchant did not honor the voucher was not because it was expired but because he wanted us to pay an extra $40 per voucher which we were unaware of when we purchased the voucher. He said that it is a mandatory fee and even he does not know why living social does not have that stated on the voucher because its on his [redacted] vouchers. I feel it is a completely unethical business practice for living social to deceive consumers by hiding/not displaying additional fees and try to hide those fees as tax and gratuity. Again there is no way tax and gratuity on a service can be a mandatory $40 when the voucher was only $39.Desired Settlement: I would like a refund of my money and then cut business ties with living social.

Business

Response:

On May 2, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted]

[redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on

May 2, 2013. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because she purchased two vouchers for horseback riding

from [redacted] On October 17, 2012 for $78. She is requesting a refund

because the merchant asked for $40 gratuity per voucher.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be issued within seven days

of purchase or if the merchant goes out of business. Gratuity is not included

as part of the voucher and is based on the pre-discounted total. The each

voucher is for a service that is normally $199, and a 20% tip is approximately

$40. The merchant also made [redacted] aware of this in a confirmation email

prior to the reservation. However, we do understand her frustration. As a

courtesy outside of policy, the purchase has been refunded and will appear on

her bank statement within 3-5 business days, depending on her banking

institution.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: 12/15/12 I purchased a Living Social coupon to have 30 window panes cleaned for $49. Over the next 2 months I called & left messages for [redacted] to set an appt & no one called back. A called Living Social to ask for a refund because the vendor was not calling me back Living Social said they would contact the vendor & find out what was going on. About 2 weeks later Living Social e-mailed me to say I needed to request a appt via e-mail because [redacted] was so busy. I sent an e-mail to the vendor & recv a call the next day. When I told the lady on the phone I had a coupon from Living Social the next thing she said was "are you aware of the additional fees for this service?" I told them "no" so she explained that "the fine print says you have to have a full service window cleaning & this includes mandatory services that would be at least an additional $120" I said "that is crazy & I wanted a refund" she told me I would need to contact Living Social for that. I called Living Social to explained what was going on & requested a refund they said they needed to look into it and get back with me. A couple of weeks later I recv an e-mail saying they could not offer a refund because it was outside the refund policy timeframe. I called Living Social back a explained that if the vendor had retuned my messages I would have found out about the extra charges within the refund timeframe & that was not my fault. They said I would have to work direct with the vendor for a refund. I called the vendor back and they refused to refund the money. I called Living Social back one more time to ask if they could just transfer the $49 to another offer because I was not going to pay an additional $120 to get the window clean. I explained that the fine print says they offer additional services for additional money but it does not say it is mandatory to have the additional services done. Living Social say they could not transfer or refund the $49 and if I was not going to use the coupon the only option I had was to gift the coupon to someone else. I told them I did not want to give a $120 bill to anyone else. On 4/13 I tried [redacted] one last time to get this issue resolved & they would not do anything for me.Desired Settlement: I would like a refund or a least an (Living Social) store credit. I feel I have tried to work within the guidelines but due to poor customer service on the vendor side I am the one paying for the problem.

Business

Response:

On 5/12/2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on 5/12/2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she had requested a refund for a voucher purchased on 12/15/2012 for $49. [redacted] had attempted to schedule service with the merchant and when she did talk with them to schedule service they advised her of the extra fees required. As she did not want to pay the extra fees, she contacted our Customer Service team for a refund.

Review: I purchased a $29 LivingSocial.com deal for a 90 minute photoshoot at a $375 value. The expiration date was approaching when I contacted the photographer. We scheduled a shoot which she "forgot" about when I called to meet up for the shoot. She said she did not remember ever talking to me even though I have emails proving otherwise. She then tried to reschedule the shoot AFTER the expiration date. After talking to her I did not want to work with her and tried to "gift" the deal to a friend, but after the expiration date you cannot "gift" deals on the LivingSocial.com site. I emailed the photographer explaining that someone else would come in my place and asked if she needed my print out. She did not respond to my email and told my friend she could not take my place in the shoot. After contacting LivingSocial.com I was given the option to gift the deal or use the $29 with the photographer at the value of only $29. I was then told I could not gift the deal and after a bad experience with the photographer all I could do was use the $29 towards a now $375 shoot that would now cost me another $346. I should not have to pay upwards of $300 to do a shoot with a photographer that is unprofessional. I asked for a credit towards another deal and was denied several times. I was not given a resolution to my problem.Desired Settlement: I would like a credit towards another deal or a full refund back to my debit card

Business

Response:

On July 9, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on July 10, 2013. **. [redacted] sent

a complaint via the Revdex.com regarding a purchase made for [redacted]

[redacted] in the amount of $29.00.

LivingSocial apologizes for the experience that **. [redacted] has

experienced with [redacted] in regards to the redemption of

her voucher. Per LivingSocial’s refund policy (www.livingsocial.com/terms) a

refund will only be processed within seven days or purchase or if the merchant

has gone out of business. According to prior correspondence between **. [redacted]

and LivingSocial, she was advised that the voucher has since expired and she is

able to use it for the paid value of $29.00. There have been no reported issues

with this merchant and they are open and honoring the paid value of the

voucher.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Not having a prior complaint for the merchant is not sufficient reason for not providing a credit or refund for her services. Again, I scheduled the service BEFORE the expiration date and the photographer said she FORGOT about ever speaking to me although I have phone logs of her calling and email conversations BEFORE the expiration date. A $29 credit for a $375 shoot is ridiculous sighting the fact that I did what I needed to do to take advantage of the deal before expiration.

Regards,

Business

Response:

On July 9, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our July 12 response on July 15. **. [redacted] rejected LivingSocial’s response via the Revdex.com because she desires a refund for this deal due to her experience.

Review: On June 12, 2013, I purchased a [redacted] Charging Case for iPhone 4S/4 for myself at a total purchase price of $25.76. The order number is [redacted] and the status is fully paid. The current status is "Not Yet Shipped".

On June 24, 2013, I spoke with [redacted] in Consumer Services over the phone, who stated that he would research the delay in shipping and get back to me. I never heard back.

On June 28, 2013, I called in again to inquire and spoke with [redacted], who said "We're sorry for the delay, but we have great news! We've received the [redacted] Charging Cases into our warehouse, and will have them all shipped out by early next week.". He told me over the phone that the latest it would ship was Tuesday of the following week (July 2). He also added 10 Deal Bucks to my account. (Help Request #[redacted])

On July 2 2013 after the business day had ended, I called and spoke with [redacted], whom stated that it will ship when it ships. (Help Request #[redacted])

On July 4, 2013, I replied to the email from [redacted] stating that I was told it would ship by July 2, and he wrote back that they are getting more information. (Help Request #[redacted])

On July 5, 2013, [redacted] sent another email stating they are unable to expedite the shipping, but he added an additional 10 Deal Bucks. (Help Request #[redacted])

I am frustrated that it takes so long to get a simple item shipped even when I paid almost $10 for shipping. Nowhere in the description or small print on the listing did it state it would take so long to ship. I just want the item.

Not only that, but by [redacted], I was promised it would ship no later than July 2, 2013. What happened to that promise?Desired Settlement: I would like to have my order shipped to me via overnight service. I have waited almost a full month and believe I am at least due that. I just want the item I paid for, that is all.

Business

Response:

On July 10, 2013 the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on July 20, 2013. **. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because he

has not received a product he ordered from LivingSocial Shop.

We apologize for the delay in shipment of **. [redacted]’s [redacted]

Charging Case. We have confirmed with FedEx that **. [redacted]’s order (tracking

number [redacted]) has an estimated delivery date of Saturday, July 27th.

We hope that this resolves **. [redacted]'s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I bought a Living Social voucher for a dress from a company called [redacted] Inc (which I can't find on Revdex.com). I used the voucher and ordered the dress, paid [redacted] separately for shipping, and they never shipped the dress. [redacted] does not have a customer service phone number, only an email, which I have emailed twice and received no response from the company after 3 weeks.

I contacted Living Social about the situation and they told me that all the dresses had shipped but delivery could take 1 month. It doesn't make sense that delivery would take 1 month after something has been put in the mail. I ordered this summer dress in July, paid for it in July, and it may not be delivered until September. This is unreasonable and I suspect this is a scam. It is already too late to dispute the charges on my credit card.Desired Settlement: Living Social should refund the amount I paid for the voucher.

Business

Response:

On August 19, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August 21, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased a deal with [redacted], and had not yet received the product after a month of waiting, with no response from [redacted]'s customer service department. **. [redacted] would like a refund back to her credit card for the amount she paid for the deal.

Review: I purchased two Living Social deals for [redacted] in [redacted], MO. Each voucher was valid for 1 adult pass to [redacted], a local public pool. I attempted to redeem these vouchers with failed attempts three times - [redacted]'s staff didn't know how to redeem or [redacted] was closed when Living Social stated different hours of operation. I contacted Living Social for a refund or credit to use on a future purchase since the voucher has since expired and [redacted] is closed for the summer. I reached out to Living Social regarding this and this is their response: "We do recognize that you specifically have had a difficult time with this merchant, as it turns out we are unable to issue any refunds outside of our seven day refund window, unless a merchant has gone out of business. Consequently, we cannot extend a credit card or Deal Bucks refund per our Ter** & Conditions."

I purchased a deal from a merchant they selected. This merchant did not redeem my vouchers. All I want is a refund or a credit for the $14 I paid, which I believe is a reasonable request. Living Social refuses to accommodate this request. This is very disappointing for such a widely known company.Desired Settlement: I would like a refund or store credit.

Business

Response:

On September 24, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September 27, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she was unable to get into contact with City of [redacted] during the redemption period. **. [redacted] would like a refund for this purchase.

Review: On 1/11/15, I ordered curlers fine print said: delivery & fine print states: Shipping only to fifty (50) United States and District of Columbia. Will not ship to P.O. boxes...Shipping charge of $6.99 per item will be added at check out,,Purchaser must provide name and shipping address at checkout, which will be provided to supplier or distributor for shipping...Expected delivery within 10-12 days of purchase.As of this date, the item has not been shipped. I contacted the company on 1/18 & told me print said 10-12 business days before it would be shipped & I should have read the fine print. They told me that the order had been fulfilled when I ordered it & they could not do a refund. They said even though it would not be shipped in 10-12 business days when they received the payment the merchandise was set aside & even though it would was not getting ready to ship, they could not respond. I contacted them also on facebook and here is the reply: LivingSocialHi [redacted]. We sincerely apologize for this disappointing experience. As you mentioned, purchases that are made through our Shop department do indeed ship within two weeks (or ten business days) from the time that you place your order.We definitely want to do what we can to help. If you'd prefer to return the [redacted] Hair Straightener once you receive it, we'd be happy to email you a prepaid return shipping label so that you can return it for a full refund. We'll also waive the $7.99 reprocessing since this was your first purchase with us.If you're interested in returning the product, just let us know once you receive it so that we can email you the return label.This is what is on my confirmation email:LivingSocial Order Confirmation: #[redacted] Hair Straightener (1)Color: Pink estimated ship date: Within 10-12 days of purchaseI do not trust what type of item and the condition of the item to be received whenever I receive it with so many contradictions.Desired Settlement: I want my money back immediately. I do not want an explanation because I have three lies before me already and nothing they say can be trusted.

Business

Response:

On January 22, 2015, the Revdex.com received a

complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on January 28, 2015. Ms. [redacted] sent a

complaint via the Revdex.com regarding LivingSocial because she is

unhappy with the time it took a product to be shipped to her.

LivingSocial apologizes for any frustration surrounding this

purchase. LivingSocial Shop items have an estimated delivery time of ten to

twelve days. This can vary based on days UPS is open, holidays, or any natural

events. We understand this situation is upsetting, so we have processed a full

refund. $28.45 has been refunded to the credit card ending in [redacted]. This refund

will show on the account within three to five business days.

We hope that this resolves Ms. [redacted]'s issue.

Best Regards,

Sarah

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am satisfied that I received my refund but I am unhappy of the lies that were told me in reference to this order to cause me to file a complaint. The response does not mention that the order was made on January 11 and my contact them was after the 10-12 days delivery was promised and I was told by their staff that the fine print said the order would be processed in 10-12 business days. That was the reason for the complaint, inconsistency in statement and not shipping the item by 1/26/2015 which is over 12 days of receipt.

Regards,

Review: I purchased a deal for a dress "Transformer Dress by [redacted]" and the dress I received is not suitable for use. There was a link in the deal taking you to the manufacturer's website and a demo of the product, but the product that was demonstrated is not the same quality as the product I received. The dress is supposed to be able to be "transformed" into different styles by pieces of material that are attached to the dress itself and the "transformations" are shown in the demo. But the material used to construct my dress is extremely thin and cannot function as demonstrated because the fabric rolls up on itself and is too floppy to manipulate in the manner in which it was demonstrated. It is quite clear that the dress in the video was constructed of a thicker, higher quality fabric than the dress I received. Additionally the dress is much longer than the dimensions given and the material is very stretchy and weighs down on the body making it even longer. The ends of the dress appear to have been cut by hand and are not finished and are not stitched. I contacted Living Social initially on March 8th, the day after I received the dress (case #[redacted]). I received the following response on 3/9/13: "We are sorry for any frustration or inconvenience this has caused. Please contact the merchant directly at [redacted] which is a specialized Customer Service department who are equipped to handle all returns. If you still have questions, please reply to this email. We're happy to help!" However, this is not a specialized department, it is the main number for the company [redacted] and it is automated. I contacted [redacted] initially on 3/7 by email and did not receive a response. I then left voice mail messages (as you are unable to speak with anyone in person) on 3/11/13 and 3/12/13 and never received a response. I then contacted Living Social again on 3/13/13 and 3/15/13 and have not received a response from them.

I can certainly understand if this was a case of my ordering and receiving a dress that I just didn't like that I would perhaps be stuck with it, but this is not the case. The dress I received is materially significantly different than the dress that was shown in the deal and it is not fit for use as it is basically just a piece of unfinished, unwearable fabric being sold as a dress.

Thank you in advance for your assistance with this disappointing experience.Desired Settlement: I would like to receive a refund in the form of a check. I do NOT want a credit to be used toward future Living Social deals as I no longer wish to do business with them due to their dishonest practices.

Business

Response:

On March 20, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

20, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for a Transformer dress from [redacted] on February 24, 2013 using 59 Deal Bucks in LivingSocial credit. She is

requesting a refund because she is unhappy with the quality of the item.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be provided for an unredeemed

voucher within seven days of purchase or if the merchant has gone out of

business. [redacted]’s request is outside of the refund policy, as the voucher

was redeemed, the item was delivered, and it has been more than seven days

since purchase. Also, the fine print of the voucher states, “no returns or

exchanges.” We encourage [redacted] to reach out to the merchant to inquire

about an exception. She can contact them at [redacted] or submit their

online return request form at [redacted]

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

It would have been impossible for me to ascertain that the item that was advertised and sold was not the same item that was sent to me unless and until I redeemed my voucher and received the dress in the mail. In essence, Living Social is saying that even though they have contracted with merchants to sell their goods and make money on those sales, they are not responsible for the credibility of the goods being sold. That they have no responsibility at all in the process except to collect and make money even though they are a party in what amounts to be fraud.

Furthermore, after I contacted the Revdex.com of [redacted], the area that governs the merchant [redacted] agreed to accept the return of the dress and to furnish me with a a prepaid label to facilitate my return. They stated that they would contact Living Social so that Living Social could process my refund and also sent me a copy of this resolution via email as well. I returned the dress to [redacted]. I did not receive any acknowledgement of any of this from Living Social. I even forwarded Living Social a copy of the email from [redacted] with my original incident number issued by Living Social again requesting a refund and did not receive any response from Living Social. The [redacted] deal was purchased with Living Social deal bucks (online credit) that I received for a previous purchase I had made that was significantly materially different than was advertised. Due to the fact that my history in dealing with Living Social has proven to me that they are not a credible business, they are selling one thing and delivering another I have no interest to continue doing business with them and feel that a refund is merited. Additionally, due to the fact, that customer service has ignored my communication in effort to resolve this issue, I believe Living Social fully intends to keep my money and have no faith in my ever seeing my $59 again.

Regards,

Business

Response:

On March 20, 2013, the RevDex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted]. LivingSocial received the rejection of our April 5,

2013 response on April 9, 2013. [redacted] rejected LivingSocial’s response

via the Revdex.com because she would like a refund to her credit

card.

We apologize for any confusion. LivingSocial is only able to refund a purchase

in the original form of payment. As previously stated, LivingSocial processed a

refund as a courtesy outside of policy for [redacted] because an exception was

being made for her. She made the purchase with LivingSocial Deal Bucks, so that

is how the refund was returned. She may use this credit toward future

purchases.

We hope that this resolves [redacted]s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Living Social states that they aren't able to fulfill my request for a refund, but they are CHOOSING not to fill my request.

[redacted] followed up with me because they had not heard back from Living Social regarding their acceptance of my return and request to Living Social for a refund of my purchase. It is apparent that Living Social has a policy of ignoring both their merchants and their customers.

Again, I am requesting a refund which will release me from my relationship with Living Social who has proven to me to willingly engage in fraudulent business activities and customer abuse. A refund is the only acceptable resolution at this point. It appears that Living Social's only concern is holding onto my $59, when they simply could issue me a check and send me on my way. I am certain Living Social needs my $59 far less than I do and I find their stance in this matter to be aberrant.

Regards,

Review: I purchased a voucher from Living Social for auto detailing from [redacted], and while the voucher was still good the company went out of business. I called Living Social after numerous contact attempts to the business and was told the owner provided a personal cell number for voucher holders. I called the number provided on 03/08/13 and was told services would be provided and today is 03/29/13 and Living Social's response was: We understand were your coming from and we apologize for the inconvenience but we weren't first contacted until two days before the voucher expired which is far outside of the refund policy range. The best we can do is possible issue you 5 Deal Bucks into your account which will be applied to your next purchase unless specified by the 'Fine Print' of the deal. I understand the return policy very well but they sold me services that couldnt be honored as the business no longer exists.Desired Settlement: I would like to have my $17 credited back and my account cancelled.

Business

Response:

On March 29, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April

3, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for mobile detailing from [redacted] on November 7, 2012 using one LivingSocial Deal Buck and $16

additional dollars. She is requesting a refund because the merchant did not call

her back to schedule an appointment.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be issued within seven days

of purchase or if the merchant has gone out of business. [redacted]’s request

is outside of the refund policy. She did not contact the merchant until the

week of expiration, when merchants are commonly busier due to customers waiting

until the last minute to try to redeem their vouchers. However, as a courtesy

outside of policy, a refund has been processed. $16 has returned to her bank

account and one Deal Buck has returned to her LivingSocial account as a credit

toward her next purchase.

We hope that this

resolves [redacted]'s issue.

Best regards,

Review: ---------- Forwarded message ----------

From: [redacted]

Date: Fri, Mar 29, 2013 at 10:24 AM

Subject: LivingSocial, Inc ([redacted])

To: "[email protected]" [email protected]

The link to file a complaint about Living Social was not working so I am sending my complaint to this address. Thank you in advance for considering my comments about LivingSocial. Sincerely, [redacted] (see attached)Desired Settlement: Refund (see attached)

Business

Response:

On April 4, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 4,

2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for a two-night stay for two at

the [redacted] on February 14, 2013 for $289. She is requesting a refund

because she states she did not intend to make the purchase.

Per LivingSocial’s terms (http://livingsocial.com/terms_escapes),

a refund may only be issued within 30 days of purchase. [redacted]’s request

is outside of the refund policy. Completing a purchase requires several steps

and clicks, and [redacted] had to select ‘purchase deal’ in order for the

transaction to have gone through. We understand that [redacted] states she did

this accidentally, however, LivingSocial sends a confirmation email when a

purchase is made, and [redacted] has acknowledged finding that email. We do

apologize that her email provider filtered the email to make it more difficult

to find, however, LivingSocial does not have any control over the behavior of

specific email providers. Additionally, per our Privacy Policy (http://livingsocial.com/privacy_policy),

“To enable payment for services purchased through Living

Social, we collect and store billing and credit card information.” This

is why she was able to make the purchase without entering any billing

information. To complete the purchase, she would have had to confirm this

payment information.

[redacted] has indicated that

she already disputed the charge with her credit card company. LivingSocial is

unable to issue a refund for the previously described reasons, and the issue is

now in the hands of her financial institution since she disputed the charge.

s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: 9490995

4/14/2014

I have reviewed Living Social's response to my complaint and find it unacceptable for multiple reasons. In general Living Social took no responsibility for the problems related to this issue and indicated little regard for their customers. The one legitimate purchase I made from Living Social in 2011 required that I provide credit card information. I did not know that they intended to store that information and I never gave them authority to use that credit card information again. In February I was simply reviewing Information on the Living Social website using my Apple IPad, not intending to make a purchase. Apparently Living Social has been experiencing problems with their web applications when customers use Apple products. This was indicated to me when I called customer service on 3/23/12. During that call the first person I spoke with told me there had been some problems with people using the Apple products, but they were getting that resolved with a new application designed for them. I made my point at that time and continue to make the point that I did not make a purchase and did not realize that Living Social thought I made a purchase until I received my bank statement on 3/22/12. As it turns out, they did in fact send me an email about the purchase but, due to spam filtering, I did not see or open the email until 3/23/13. It is obvious that Living Social holds their customers in low regard since, as a web-based company, they should be prepared to deal with problems like this where there were multiple compounded computer dysfunctions. They were not prepared to accept any responsibility for the problems and were not prepared to help me in any way. I went to my credit card company only as a last resort, certainly not because I did not give them a chance to provide refund as their response seems to imply. I have always had good luck with web purchases and always found web-based companies to be supportive when there was a problem. It is certainly disappointing that this company has chosen to operate in such a deceptive manner.

Sincerely,

Laura Cianelli Preston

Business

Response:

On April 4, 2013, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com

Case Number [redacted]. LivingSocial received the rejection of our April 4, 2013

response on April 15, 2013. [redacted] rejected LivingSocial’s response via

the Revdex.com because her refund request was denied.

LivingSocial apologizes for any difficulty [redacted] experienced. We’re sorry

we were not able to fulfill her request. As previously stated, upon making her

first purchase on LivingSocial, she agreed to our Privacy Policy which informs

her that, “To enable payment for services purchased

through Living Social, we collect and store billing and credit card information.”

LivingSocial did send a confirmation email after purchase, and LivingSocial

gave [redacted] 30 days from the date of purchase to request a refund. Again,

we are sorry for the difficulty, however, [redacted]’s request is outside of

the refund policy and a refund cannot be processed.

We hope that this resolves [redacted]’s issue.

Best regards,

Review: I had purchased a voucher from Livingsocial for a carpet cleaning service. When I called the merchant to schedule the appointment for the carpet cleaning, the merchant stated that they do not offer service in the area that I wish to do and told me to get the refund from Livingsocial. However Livingsocial refused to provide the refund stating that it is beyond their 7 days refund policy.Desired Settlement: refund with credit back to the credit card used

Business

Response:

On April 29, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 29, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made for [redacted] on March 20, 2013 in the amount of $55.20. [redacted] would like a refund due to her inability to redeem her voucher due to distance restrictions set forth by the merchant.