LivingSocial, Inc

Review: Purchased a living social advertisement and the product has not been delivered. I believe living social should be held responsible for acting as a marketing representative of [redacted] since it was living social who advertised for them and collected money on behalf of [redacted].Desired Settlement: I would like my money refunded.

Business

Response:

Review: I purchased a deal for [redacted] in [redacted], FL through Living Social to get my car windows tinted. When I showed up for my appointment today, no one was there to perform the service. I called Living Social and was offered credit to my account to switch it out for another window tinting company they offer services through. I used the credit to purchase that deal, however when calling to schedule an appointment, I was informed that my car is not eligible for the deal, due to it being a 2013. I contacted Living Social again to request a refund since they can't provide the service I paid for. I was informed they can not issue me a refund, only credit for their website.Desired Settlement: I would like a refund for the $70 I spent to get my car windows tinted.

Business

Response:

On September 26, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September 27, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased a voucher for window tinting with [redacted], who was a no show. **. [redacted] purchased a second window tinting voucher with [redacted] who stated that she was unable to use the voucher due to the fact that her car was a newer model. **. [redacted] would like her Deal Buck refund reversed and a Credit Card refund to be given.

Review: I bought a deal through Living Social that I paid $320 for. The contact provided that even if I did not continue with the deal offered (2 nights at [redacted] during a specific time period), that I would be entitled to the full value of what I paid toward a stay at [redacted]. I requested to use that value of $320 toward a stay and was told that I could only use it on weekdays,which is not a condition in the contact. Essentially, the merchant is changing the terms of the contract such that I would not be able to use it on days that I would like.

These are the EXACT TERMS:

"The Fine Print

Must book by 5/15/12 • Entire value must be used in a

single visit • Limit one per purchaser, up to five additional

as gifts • Reservations required and subject to availability •

Merchant cancellation/re-scheduling policy of 10 days

applies; voucher subject to forfeiture and a $15 processing

fee, per room, is charged with the cancellation of any

reservation • Vouchers include daily breakfast for two, two

wine tasting vouchers to 12 select [redacted] wine tasting

rooms, afternoon appetizers, evening desserts, port, and

sherry, and complimentary parking and Wi-Fi • Limit one

voucher per reservation • Not valid on existing reservations

• Based upon double occupancy • Taxes/Resort fees not

included; 14% taxes payable upon check-in. • Blackout

dates 4/20-4/21, 5/24-5/27

Except where noted in the Fine Print:

Cannot be combined with any other offer or promotion

Tax and gratuity are not included

PAID VALUE ($320.00) DOES NOT EXPIRE

PROMOTIONAL VALUE ($320.00) EXPIRES: 06/20/2012"

As you can see, there was no restriction that it had to be a weekday, and the paid value "DOES NOT EXPIRE." I contacted Living Social for assistance but was told my Living Social that they would not be refunding my money and that I would have to contact the merchant to get the reservation, even if that meant I was only allowed to use my value on weekdays- which again, is not part of the contract. This is illegal. I was tricked into buying this deal, both Living Social and [redacted] took my money, and now they are not honoring the contract.Desired Settlement: I want a Refund of the Cash I paid- $320, plus interest, plus compensation for the time I had to expend on this matter, as well as a penalty for the fraud. This is wrong- businesses and corporation should not be doing this to consumers!

Business

Response:

On May 27, 2014, the Revdex.com received a

complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on May 30, 2014. [redacted] sent a complaint

via the Revdex.com regarding LivingSocial because The [redacted] placed

limitations on the use of the paid value of her expired voucher by not allowing

her to book for a weekend date. [redacted] purchased a voucher for The [redacted]

on February 20, 2012 for $320.00. The promotional value of this voucher expired

as of June 20, 2012.

On May 30, 2014, LivingSocial reached out to The [redacted]

and resolved the scheduling concerns. The [redacted] agreed to allow [redacted] to

use the paid value of her voucher towards a weekend reservation. In addition to

resolving the scheduling concerns, we have also credited [redacted] with 40 Deal

Bucks as a courtesy for the trouble experienced with The [redacted].

We hope that this resolves [redacted]’s issue.

Best Regards,

Review: I purchased a cooking class for my fiancee's birthday through Living Social. She made two separate attempt to schedule the class, leaving messages on March 15th and March 20th with no response on either occasion. The voice mail clearly stated that it was the [redacted], so the number was correct and in service.

After being ignored twice, I requested a refund for the service that apparently isn't actually available. and the window in which we could use the service was ending. Living Social responded with a different number and e-mail address, and asked us to negotiate with them to extend the terms.

This is unacceptable for two reasons:

1. Two attempts were already made with the number provided to us by Living Social with plenty of time to schedule a class within the allotted time period (which expires on the 9th of this month). I do not feel it is our responsibility to work with them to provide simple customer service.

2. The service I purchased by its nature requires the [redacted], who may very well be unhappy with the fact that we complained about their service (or total lack there of), to visit my fiancee's house to teach the class. My fiancee is not comfortable welcoming a company into her home that has already proven its lack of professionalism and has reason to dislike her, much less a company that is supposed to cook her food.

We purchased a service. The service was not delivered under the terms set forth by Living Social. Living Social now wants me to use information not originally provided to convince them to extend the offer that we no feel safe using.

I have call logs from my fiancee that show calls on the days specified above. I also have the Living Social Voucher advertising the number called.

For reference, my voucher number is: [redacted]Desired Settlement: I would like a refund for services that were paid for in good faith, and not delivered according to the original instructions included in the voucher.

Business

Response:

On April 5, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 6,

2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased a voucher for a personal cooking class from [redacted] on October 9, 2013 for $79. He is requesting a refund

because the merchant did not return two phone calls in March trying to

schedule.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be issued within seven days

of purchase or if the merchant has gone out of business. [redacted]’s request

is outside of the refund policy. The merchant experienced a significant

increase in volume of customer calls due to people waiting until the very end

of the promotion period to try to schedule. [redacted] had the voucher since

October, and as the expiration date nears the merchant’s availability becomes

very limited. Appointments are subject to the merchant’s availability. The

merchant went out of their way to provide an alternate phone number and email

address to try to schedule [redacted] and also said they would honor the full

value of the voucher after the expiration date, which they are under no

obligation to do.

As a courtesy outside

of policy, the purchase has been refunded in Deal Bucks as a credit to [redacted]s LivingSocial account. He may use this credit toward future purchases.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I purchased a 'Deal' from Livingsocial.com (Voucher Number [redacted]) for $35 on October 12, 2012 in which I was contractually promised an "Hour-Long Deep-Tissue Massage from [redacted]. As detailed in the Instructions of the Voucher, I called [redacted] on April 13 to schedule the massage and was told a masseusse was not in the office that day nor would one be in the office before the voucher expired! I advised the receptionist I had already paid for the service and they were contractually obligated to honor it, but they refused and told me I could use the $35 paid toward the full cost of a massage at a later date. I called Living Social and was told they could not refund the money I paid nor could they force the vendor to honor the voucher. I emailed Living Social on April 15 with the details and received an email (case #[redacted]) stating - although the details and refund request were submitted even before the expiration of the voucher - "We're sorry your deal for [redacted] didn't work out for you, and we understand you'd like your voucher to be refunded. Unfortunately we are unable to extend you a credit card refund or Deal Bucks credit because your request is outside of our refund policy." I tried many different avenues to obtain the service for which I paid and all these attempts were BEFORE the expiration of the voucher for which I paid. For this reason, I am requesting that Living Social return the $35 I paid for a service that was refused to me.Desired Settlement: I wish to receive the $35 back that I paid for this service, since the service was BLATANTLY refused to me by the provider and Living Social would not require the contract to be upheld, AND I would like a letter of apology from the vendor for refusing to honor the service for which they advertised with Living Social. Too many of these vendors are jumping on this avenue of advertisement and I am finding that once you get to the point of fulfillment, they mistreat the customers by acting as though it is an inconvenience to honor it - that is unacceptable and I want this to change or I will not be using Living Social anymore.

Business

Response:

On May 7, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 7, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because her refund request for her voucher to [redacted] has been denied.

For the deal in question, the voucher instructions state that all appointments are subject to the availability of the merchant. If [redacted] was unable to redeem her voucher before the expiration date, she can still redeem the voucher for its paid value of $35 with the merchant. This paid value is valid for five years from the date of purchase.

We hope that this resolves [redacted]’s issue.

Best regards,

Review: I bought a voucher for a two night stay at [redacted] in [redacted], Va. The innkeeper, [redacted], is extremely slow to respond, if she responds at all. We had made a reservation for a weekend last October. She cancelled because a hurricane was forecast, although as it approached the area, it really was not supposed to do anything. She did offer to extend the deadline. Since then, she had not responded to repeated requests to rebook. If you go an [redacted], you can see that I am not the only Living Social customer to have an issue with **. [redacted] and her unresponsiveness.

Living Social refuses to deal with the issue, acknowledging that she is unresponsive and suggesting that I gift the voucher. This is, of course, a ridiculous suggestion, since the "gift" reciepient would continue to have the same issues.Desired Settlement: I want a refund of the money I spent on this voucher. **. [redacted] has said she will support the request.

Business

Response:

On June 14, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on June 15, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made on November 14, 2011 in the amount of $259 for [redacted]. **. [redacted] is requesting a refund due to her inability to schedule a reservation with the merchant.

Review: I purchased a living social voucher for 3 hours of house cleaning. I have been leaving messages for the company since the beginning of July and have not gotten any response. It appears that this company may be out of business. I started communications with the living social request line on Monday August 5th. The response was that they could not help me and I should call the company directly ([redacted]) and gave me an additional number to call that I did not have. I called that number and left messages and sent an electronic request through [redacted]'s website, again no response was received. I sent living social requests another email with the specifics of my problem and got the exact same reply, I have to talk to the [redacted] company directly and they gave me an email address this time. Email to the [redacted] company bounced back to me saying delivery failure (this would also indicate the company is no longer in business). I copied living social request on that email and requested a refund of my money since that is their advertised policy (they will provide a refund if the company goes out of business before the expiration on the voucher---my voucher clearly states this). Living Social's response this time was that they would not refund my money nor would they allow me to use that money towards another voucher for a different services. I do have all of the email communications saved and documented for reference.Desired Settlement: I have learned my lesson and will never buy another living social voucher again. I would like a refund of the money I spent on this service which has not been provided. I would like Living Social to change the approach they use to deal with customer complaints. The email responses that I was sent appear to be standardized and did not really address the problem I am having--none response from the service company. Customer service at living social should read the problem and provide appropriate responses to the person who needs help with their voucher.

Business

Response:

On August 9, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August 10, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because **. [redacted] has tried repeatedly to reach out to The [redacted] and has not been able to contact them via telephone or email. **. [redacted] would like a refund back to her credit card for the amount of this deal.

Review: I had purchased a LivingSocial deal on their website on February 19th, 2013 for the company [redacted] deal "A. Crab Feast for Nine People (1)" for $100.00. Also the photo they put in the advertisement included a dungeness crab.

On Monday, March 4th, 2013 I called [redacted] to place my order and found out that the voucher has been changed and it now says [redacted]: A.. BlueCrab Feast for Four to Nine People."

After I hung up with [redacted], I had then reached out to Living Social regarding this how they now included the new wording of "blue crab" in the voucher and how I would like a refund as this was not what was shown in the picture or any text of the original deal.

While waiting for a response from LivingSocial, I noticed they had now changed photo and wording to include "blue" crab in their now expired advertisement. However, I do have screenshots of the original deal, and how they changed the photo and wording afterward.

When I got a response from LivingSocial, all they wrote was:

"Hi [redacted],

Oh no! We apologize for the confusion. We wouldn't be able to honor a refund because you had to pick from four options, and you picked, "A. Blue Crab Feast For Four To Nine People."

If you still have questions, please reply to this email. We're happy to help!

Thanks for LivingSocial!

[redacted]l | Consumer Services | LivingSocial | [redacted]"

I had then replied to the email asking him again, why they cannot honor the refund when this was a misleading advertisement. I have yet to hear from Living Social since then. This complain was referenced to the number [redacted].

They have now changed the wording and photo, but I have emails of what the photo they sent was a dungeness crab. Also, I found on [redacted]'s Local [redacted] shows this deal LivingSocial. You can find the deal as how it was originally advertised at [redacted]deal if they don't change it by the time someone at Revdex.com looks at this claim. If you need photos of the screenshots I've taken with my phone, I would be happy to provide the proof I have.Desired Settlement: All I want is a refund to my credit card and a letter of apology for the misleading advertising.

Business

Response:

On March 6, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on

March 8, 2013. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because she purchased a voucher for a crab feast from

[redacted] on February 19, 2013 for $100. She is requesting a refund

because the terms of the deal changed.

LivingSocial

apologizes for [redacted]’ difficulty. The deal was for blue crabs the entire

time, however, this specification was not shown on the deal page initially. Due

to this, her purchase has been refunded and may take 3-5 business days to

appear on her bank statement, depending on her financial institution.

We hope that this

resolves [redacted]s’ issue.

Best regards,

Review: I purchased a voucher from Living Socials for [redacted] which stated that it was valid through March 2, 2013. On March 2nd the restaurant is question was closed when I contacted Living Socials to inform them, they stated that my voucher expired on March 1st after a disagreement with the employee I spoke to the manager who informed me of the same thing. I asked why they would place an expiration date on a date that the restaurant isn't even open and they answered that that was my problem to check the website and contact the location before hand. While I could understand this with a regular restaurant, reservations are not required at fast food locations and since I cannot use this at any other location I should have been able to use this up to and including March 2nd, Even though there system showed the voucher was not expired, they insisted it was and therefore could not credit me. I feel this is a deceptive practice on their part...if the voucher expired on March 1st then it should have stated such.Desired Settlement: It is not my intent to utilize Living Socials anymore since I know realize the deceptive practises they use. therefore I do not want a credit as I do not plan to use them ever again.

Business

Response:

On March 2, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

5, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for [redacted] on November 25,

2012 for $10. She is requesting a refund because when she went to use the

voucher on its expiration date, the merchant was closed.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be issued within seven days

of purchase or if the merchant has gone out of business, so [redacted]’ request

is outside of the refund policy. We provide the merchant’s contact information

on the deal page prior to purchase as well as on the voucher so that consumers

can find out hours of operation and any other specifics they may need. Since

[redacted] did not use the voucher prior to expiration, she may use it for its

paid value with the merchant. LivingSocial is not able to refund [redacted]’

purchase.

We hope that this

resolves [redacted]’ issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The voucher does not list business hours of location and requests you go to the website, since the business is a chain location, where there are various hours by location, and others are open, one cannot assume this location would be closed. Even if they had been open, Living Socials claimed the voucher expired on the first of March even though my voucher clearly states "valid thru March 2" When I argued, Living Socials claims any voucher with with a valid thru date actually expires the day before. Which is deceptive.

Regards,

Business

Response:

On March 2, 2013, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com

Case Number [redacted]. LivingSocial received the rejection of our March 7, 2013

response on March 12, 2013. [redacted] rejected LivingSocial’s response via the

Revdex.com because she was not able to find the hours of operation

for the merchant and she would like a credit card refund.

As previously explained, [redacted]’ request is outside of the refund policy and

she is not entitled to any form of refund. She had since November 25, 2012 to

use the voucher, and waited until the very last day of the promotional period

to attempt to redeem, but she did not use the contact information provided on

the voucher to contact the merchant. LivingSocial provides that information so

that customers can contact the merchant for any information they may need. A

refund may only be provided within seven days of purchase or if the merchant is

out of business. [redacted] may still use her voucher for its paid value towards

food with the merchant.

We hope that this resolves [redacted]’ issue.

Best regards,

Review: I PURCHASED A VOUCHER FROM LIVINGSOCIAL FOR $99 TO BE USED FOR A INTERIOR/EXTERIOR DETAILING FROM A COMPANY CALLED [redacted]. I TRIED TO CONTACT THIS COMPANY ([redacted] FOR TWO WEEKS AND NEVER GOT A RESPONSE EVEN THOUGH I LEFT NUMEROUS MESSAGES. BECAUSE MY VOUCHER WAS GOING TO EXPIRE IN A WEEK I CONTACTED LIVINGSOCIAL TO REQUEST A REFUND. THEY INFORMED ME THAT THEY CONTACTED [redacted] AND WERE INFORMED THEY WERE CURRENTLY VERY BUSY. LIVINGSOCIAL ADVISED ME THEY COULD NOT GIVE ME A REFUND BUT I COULD STILL USE THE PAID $99 TOWARDS THE $199 (REGULAR PRICE) INTERIOR/EXTERIOR DETAILING IF I PAID $100 MORE. THAT IS RIDICULOUS! I ONLY PURCHASED THIS VOUCHER BECAUSE IT WAS $99! IF I WANTED TO PAY FULL PRICE, WHY WOULD I GO THROUGH LIVINGSOCIAL? NEVER EXPERIENCED A MORE RIDICULOUS SITUATION WITH ANY COMPANY THAN THIS! PLEASE HELP?Desired Settlement: AT THIS POINT I WOULD REALLY JUST LIKE A REFUND.

Business

Response:

Review: LivingSocial Help Request #[redacted]

I purchased a deal from Living Social. Planned to use it, However, have unusual circumstances. Our family experience unusual experience. We experience 3 sudden back to back death in the family last year (July-Nov-december). So, I explained the situation in a long email, explaining that we are grieving, and I would like to get a refund please, because there's no way we can utilize the service. My daughter is supposed to use the tennis lesson, but she's really closed to both my aunt and her uncle that just passed away last year! So, she did not want to do it right now.

The next day, I got the response from [redacted], the customer service rep, and I got this common template that they use to response to customer. Apparently, He did not even read my questions, and just responded below:

Hi [redacted],

We're sorry your deal for [redacted] didn't work out for you, and we understand you'd like your voucher to be refunded. Unfortunately we are unable to extend you a credit card refund or Deal Bucks credit because your request is outside of our refund policy. We do, however, have two options for you to choose from:

•You can make someone's day by gifting your voucher to a friend. To learn more about gifting, check out this article: How do I give a deal as a gift?

•If you're not able to use your voucher prior to the expiration date, we've got you covered. For many of our deals, you can still use your voucher for the paid amount beyond the promotional value expiration date. To find out more about using your voucher for its paid value of $98, take a quick peek at this article: What happens if my deal is expired?

This is how I translated the response:

Number 1 response: I really don't care if your family had sudden family death and still grieving, why don't you just give that away to your friends/family? Who cares if your family is grieving, move one and give the deal to your friends anyway.

Number 2 response: Well, I really don't care if your family is grieving, you still can use the voucher with the original value. Living social really doesn't care. We already took your $98, why do we care? Let me give you a link to make you feel better to read for: "What happen when my deal is expired?" What??!!!!!

There is no HUMILITY for people that work for this company. Obviously, the main goal for the company is to extract as much money from people, and deal with the refund/cancellation policy maybe..I guarantee, that this company will not give you a refund. I am truly dissapointed, cause I had been using Living Social for the past 3 years. However, the company LOST ME, and I will spread this review to my [redacted] account, [redacted] and post all this review online. So, everyone can be aware, and please stay away from buying deals from Living Social. Obviously Living Social does not think of its customer or is trying to do the right thing. I would never use Living Social again.

LivingSocial Help Request #[redacted] is my customer service rep...Hopefully you learn your lesson next time!Desired Settlement: I need the company to refund $98 back to my credit card due to unusual circumstances ( deaths) in the family.

The company had stated that they are willing to give customer his/her money back if under further review that the customer had severe situations (including deaths). Instead, the Rep [redacted], did not read my request and responded back with company general template.

Business

Response:

On May 16, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 19, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she was denied a refund for two vouchers purchased on January 27, 2012 for $49 each.

Review: I would like an apology from [redacted] at livingsocial, who was rude and refused to let me speak with a supervisor.I paid for a hour long massage beginning at 11am. However, on my way to the location which is an hour away from my residence, there was a severe accident on I85 which caused me to be late. I tried calling the merchant several times to notify them of the accident and to let them know I would be late. no one at the location answered the phone. When I arrived at the location at 11:17am, I was told that the employees went to lunch. My question is if a blocked an hour long time slot why wasn't the employees still there at 11:17am to provide my service. I paid for service between 11am-12pm. I was spoken to in a very rude manner and told that they do bad business.Desired Settlement: I also would like an apology from [redacted] at livingsocial, who was rude and refused to let me speak with a supervisor.

Business

Response:

On May 22, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 25, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased a voucher on May 3, 2013 for $55.00. [redacted] scheduled an appointment for her voucher but was late to the appointment and the merchant was unable to provide service at that time. [redacted] requested a refund for the voucher, which was then denied.

Review: Purchased rooms at livingSocial.com and when I tried to book dates with [redacted] was told nothing was available. Was willing to compromise and take lesser arrangements but was met with unfriendly resistance. Went to LivingSocial.com and they were no help. I Went to [redacted], etc, and tried to book on the dates I requested and there were several rooms for each date available. This is a breach on their part, and an outright lie that they were booked solid. If they are not willing to book me and rooms are available then refund my money. I don't feel I'm being unreasonable. Also on the [redacted] site you could purchase the room and up to 2 days before arrival date cancel and get a full refund with no cancellation penalty.Desired Settlement: I want the voucher honored or refund of purchase price.

Business

Response:

On May 30, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on May 31, 2013. [redacted] sent

a complaint via the Revdex.com regarding LivingSocial because he

was requesting a refund for his [redacted] voucher.

We do apologize for the issues [redacted] had while trying to

redeem his voucher. Unfortunately, as the fine print of this deal dictates, the

is subject to the merchant’s availability. We have confirmed that the hotel has

no availability for [redacted]’s chosen dates. He does have the opportunity

to use the voucher for its paid value after expiration, however, and may redeem

that value until February 24, 2018.

We hope that this resolves [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: [redacted] outright lied.

They say they are booked up, They told LivingSocial.com that the rooms

offered on web sites like [redacted] were an error they were trying to

straighten it out. In their response to the Revdex.com they said that rooms

needed to be booked by May 23rd. Nowhere on the voucher is that

information. The only dates the vouchers state are a blackout date of

5-24 to 28, the date valid for the promotional value until 6-27-13, and

the paid value expiration date of 2-24-2018. A book by date of May 23rd

would have been noted as well as the above dates. Now back to the

[redacted], etc. offering non-existent room, that is shot out of the

water, too. On June 3, I booked a king bed room at [redacted] for

the dates of June 14 to June 17, 2013. Seeing that there was a supposed

problem with the booking web sites, I gave 5 days to see if I would get

some type of retraction on the purchase. I've gotten no notice. So, this

morning I called [redacted] at 9:54 am to confirm the reservation

with [redacted] through [redacted]. I talked to a nice lady by

the name of [redacted] who confirmed the reservation. As a side note I

checked [redacted] to see if they were still offering rooms at [redacted]

today. They were and at a LOWER RATE ! I feel I am well within my

rights have these vouchers honored on the dates requested, but the

actions of [redacted] make me uncomfortable to stay there so I

demand a refund.

LivingSocial.com has not lifted a finger to help me resolve this problem. They have taken the word of [redacted] and told me I was stuck. They did no investigation into my claim of room availability at [redacted]. They should give me an immediate refund on these vouchers.

Regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: So what I am being told is that LivingSocial has no recourse over ther providers. [redacted] outright lies about room availability and gets away with it. I gave the proof of room availability and even booked a room through a third party for the date requested and confirmed the booking with [redacted]. Why is this so hard to resolve ? I paid for a service. I was refused for lack of availability. [redacted] told several lies about availability to LivingSocial and myself. I want LivingSocial to stand up for it's customers and protect them from fraudulent practices of their suppliers. I want a refund because [redacted] breached their end of deal voucher by denying me an available room, which several were available.

Regards,

Business

Response:

On May 30, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our June 11, 2013 response on June 11. [redacted] rejected LivingSocial’s response via the Revdex.com because he still desires a refund for the voucher he purchased and feels that the merchant is being dishonest about their availability.

Review: This company is basically the middle man advertising for other business with discounts. However their policies in conjunction with their partners does not meet up apparently. I understand their policy for a refund if it is past their days but I never received my product because the business sent it to the wrong address after I had already contacted them telling them it was wrong they refused to reroute the item until it was returned from where ever it was sent. I never received my product that I had paid for nor a refund.Desired Settlement: Receive a refund

Business

Response:

On June 17, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on June 17, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made on March 7, 2013 in the amount of $19 for [redacted].

Review: I purchased a Living Social Voucher for a Two Night Stay for Two in a Deluxe Cabin at [redacted]; Choice of Horseback Riding,, Paintball,, or Treetop Ropes Course for Two; and White--Water Rafting for Two from [redacted]. I attempted to contact this organization multiple times within the first seven days after receiving my voucher and was unable to reach them to schedule a time for the excursion within the first seven days, which is also the time in which Living Social allows for a refund. After finally getting in touch with the organization, most reasonable times for my to travel were booked, and there was no availability for a trip with all three couples who originally purchased this with the intent to travel together. I contacted Living Social and spoke with [redacted] at extension [redacted], and her supervisor, neither of which were able to offer a refund. If I hadn't attempted to contact the organization to make reservations multiple times within the first 7 days I would understand the refund policy being enforced, but this policy is not reasonable when I cannot speak with the merchant in order to determine the capacity of reservations.Desired Settlement: I would like a refund of the cost of the voucher via cash, check, or credit card refund.

Business

Response:

On June 20, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on June 21, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because [redacted] tried to contact the merchant, but was not able to and would like a refund.

Review: LivingSocial sold me a voucher for a carpet cleaning, however the vendor will not honor it, livingsocial will not refund my money, in fact they basically told me its bot their problem.Desired Settlement: I want my money refunded

Business

Response:

On June 25, 2013 the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial

received the complaint on July 2, 2013. **. [redacted] sent a complaint via

the Revdex.com regarding LivingSocial because he was requesting a

refund for his [redacted] voucher.

As has been previously explained to **. [redacted], a refund is only

granted within seven days of purchase or if the business closes. As neither

case applies here, a refund will not be given. The merchant may be reached at ###-###-####

in order to redeem the paid value of the voucher.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Review: I purchased a voucher from living social for [redacted] in the amount of $49. I tried to schedule classes on the website but was unsuccessful, on March 3rd I sent an e-mail to the company requesting their assistance, I received no response. A few weeks ago my voucher expired, Living Social has refused to assist me. I feel that this was a sham, the company was non existant.Desired Settlement: I want a refund for the amount that I paid for the false advertising that Living Social does.

Business

Response:

On June 26, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on July 2, 2013. **. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because she

was requesting a refund for her [redacted] voucher.

As has been previously explained, a refund is only granted if a

business closes down. We have communicated with the merchant who has explained

that they do in fact have classes available. **. [redacted] should call ###-###-#### in order to schedule. A refund will not be given.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I have tried on numerous occassions to get in touch with the business and have been unsuccessful. Living Social will not provide me with a contact person at the digital photo academy, because they too have been unsuccessful in trying to get a hold of them. I have logged over 31 phone call attempts to the company with no returned phone calls. Living Social is a fraudulent company that does not even attempt to assist its customers after a voucher has been purchased. How am I, the consumer, suppose to redeam my voucher if nobody is willing to assist me.

Regards,

Business

Response:

On June 26, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our July 8, 2013 response on the same day. **. [redacted] rejected LivingSocial’s response via the Revdex.com because she still desires a refund for the voucher.

Review: I ordered some items through Living Social on July 15th, the next day my visa card was charged for two amounts totaling $21. I assumed I would be receiving my items in the mail within the week, but nothing showed up. I contacted them on July 29th and let them know I still had not received my items. They told me at that time that I needed to redeem my coupons before they would be sent out, not knowing what they were talking about she sent the information by email, and I proceeded to do as she asked. When I noticed I was going to be charged postage for each item I purchased (totaling $3.50 to $5.00) for each item I decided at that time I did not want to purchase these items. They could have been sent regular mail for less then $5.00. I called them back on the 30th and let them know I know longer wanted these items, and because they had never been sent out I assumed it shouldn't be a problem. The lady let me know at that time my order could not be canceled because it had been more then 7 days and that was all they allowed for cancellation.

Product_Or_Service: Two iPhone 4/4S Keychain Chargers & [redacted] Order_Number: LIVINGSOCIAL[redacted]Desired Settlement: DesiredSettlementID: Refund

I would like this company to refund me $21 for the amount they charged my on my credit card.

Business

Response:

On July 30, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August 6, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because when she purchased the two deals on July 15 she did not realize that shipping was not included and requested a refund which was denied.

Review: I purchased a deal for a cleaning service and I have a really difficult time to redeem it. The merchant (the cleaning service) does not respond to my calls and text messages. This is going on for two weeks. I asked Living Social to refund my money but instead of this I am getting automatic responses that they investigate the merchant. If they investigate the merchant I do not understand why they involve me in it. I just want my refund back and forget about all this unpleasant situation. I emailed them asking if any manager from Living Social can call me and let me know when I will get my refund back. They did not get back to me. I am ignore by Living Social and the merchant. They took my money and now they avoid me and they do not want to credit my account back. I explained them that now even if they get this cleaning lady to come to my house I will be uncomfortable to have her in my house and around my three years old daughter after showing how unprofessional she is. Could you please help me. I do not know what else to do. I will contact my credit card company but I am not sure how long the chargeback process will take.Desired Settlement: get full amount back

Business

Response:

On August 7, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on August 10, 2013. **.

[redacted] sent a complaint via the Revdex.com regarding LivingSocial

because she was denied a refund for her [redacted] voucher.

We apologize for the issues **. [redacted] has had attempting to

redeem her voucher. A refund will not be available as the policy states that a

refund is only given within seven days or if the business closes. We have

confirmed that [redacted] is open and honoring vouchers. **. [redacted]

has until January 24, 2014 to redeem. Appointments can be made by either

calling [redacted] or emailing [redacted].

We hope that this resolves **. [redacted]’s issue.

Best regards,

Review: On particular voucher that was purchased for [redacted], the voucher includes IN LARGE LETTERS, MAKING THIS INFORMATION SEEM MOST PERTINENT AND IMPORTANT, the voucher number, purchased by, purchased on date, and "enjoy promotional value by a certain date (which is September 30, 2013). Also in the LARGER PRINT are instructions of #'s 1-4 how to redeem. Not included in any of this information in the larger font is if you don't book by a certain date the voucher is unrepresentative of what was actually purchased. The reason for my complaint this is a deceptive practice to mislead the consumer by listing an important date as such in the fine print. So with that said, the promotional value date listed is not accurate or reliable as listed, since the booking date was not included with that statement. This practice is unfair and deceptive.Desired Settlement: A full refund of voucher purhcase.

Business

Response: