LivingSocial, Inc

Review: I received an email advertising for a resort stay and it said up to 7 nights for $234

However it was misleading and false because when you try to book it the 7 night is over &500

I find this tactic to be misleading and false

I have grid to get living social to honor their ad but they are not willing to do so

Please help meDesired Settlement: I would like living social to honor the ad

Business

Response:

On February 4, 2014, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on February

9, 2014. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he received an email about a resort stay for up to seven

nights for $234, but when **. [redacted] tried to book the stay the total was over

$500.

We understand **. [redacted]’s experience was disappointing, and we're

sorry for that. We would like to investigate this issue for them but aren't

able to locate the deal **. [redacted] is referencing. If **. [redacted] would please

respond and let us know the name of the deal, we would be happy to assist

further.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

You asked for the details, here it is

Up to 7 nights [redacted] for 2

Review: I ordered 5 outdoor lights on 28 Oct. from [redacted] through LivingSocial. I have yet to receive them. Repeated emails to the company have not been successful I did receive two emails. One on 18 Dec. "Please be beyond doubt as these products will reach you in-time for Christmas. We appreciate your patience. All we want for Christmas is a happy customer." Other emails have been not responded to. I have contacted LivingSocial but all I ever receive from them is form emails. It is nw way past Christmas and I feel that I have been cheated.If you send me an email, I will attach the relevant documents.Please assist me.[redacted]Thanks!

Product_Or_Service: 5 Outdoor lights

Order_Number: [redacted] Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want my money back!

Business

Response:

On February 10, 2014,

the Revdex.com received a complaint about LivingSocial from [redacted].

[redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on February

14, 2014. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he never received the Solar Walk Way Lights he ordered on

October 28, 2013, and would like to be refunded.

LivingSocial apologizes

for the inconvenience **. [redacted] experienced thus far. Our records show that

on January 28, 2014, **. [redacted] was issued a full refund back to the card

originally used for this purchase. If **.[redacted] has anymore concerns about

this issue we can have an [redacted] Consumer Service Representative reach out

to him directly.

We hope that this

resolves **. [redacted]’s issue.

Best regards,

Review: I purchased a deal for a [redacted] Race in [redacted] this August, LivingSocial has a program called Me+3 where if I purchase the deal and get three of my friends to purchase the deal mine is free. When I purchased my deal I shared the link with two of my friends who bought one for themselves then for a brother in law. so 3 in total. I then got an email from LivingSocial that says my deal is free and I can expect a refund in the same form of how I purchased the deal within a week. 8 days later I emailed them and got a response that says only 2 people bought the deal, the day after that I then called and spoke to [redacted], he told me the same thing, since one of the people I shared the link with purchased it twice for two different people it shows that only 2 people bought the deal and not really 3. [redacted] then spoke to [redacted] who was a part of leadership and unfortunately he/she did nothing for me except to offer $35 deal bucks. After that I spoke with the supervisor named [redacted] also who told me the same thing that since the system is only showing 2 people bought it there was nothing he could do or override. Being as I understand the situation fully, I think it is very deceiving to receive an email saying I can expect a refund in 7 days and then really only get $35 deal bucks and waste an hour of my time on the phone. They should hold themselves accountable for the email that there "automated" system sent out and refund me my $80.Desired Settlement: I would like my deal to be free and get $80 credited back to my bank account.

Business

Response:

On April 23, 2014 the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 27, 2014. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he is requesting a refund for a purchase made on April 8 in the amount of $80 for the [redacted] Race. **. [redacted] is requesting a refund because of our Me Plus Three program that recognizes a qualified amount of referral purchases to award a free voucher.

Review: I called living social to have a refund placed back on my debit card. Living social advised me the only way it can be refunded is if it is placed back on my living social account. I purchased another product from living social, then requested the money be refunded back to my account. No one advised me that the "account" for living social meant their deal bucks. I thought "account" meant back to my debit card. They are now refusing to credit back my debit card for $70.00. They said there is a way to do it, but they don't have the capability.Desired Settlement: I would like the $70.00 placed back on my credit card.

Business

Response:

On July 10, 2014, the Revdex.com

received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on July 17, 2014. **. [redacted] sent a

complaint via the Revdex.com regarding LivingSocial because she

claims she was unaware that her requested refund on March 9, 2014 for [redacted] was processed back to her LivingSocial account in the form of

Deal Bucks. **. [redacted] is now requesting a credit card refund for these vouchers.

**. [redacted] contacted our Customer Service team on March 9,

2014 to request a refund of $70 for her [redacted] voucher due to

scheduling conflicts. LivingSocial refund policy allows a refund back to the

method of payment up to seven days from the date of purchase. The refund request

was made outside of our seven day policy and it was verified that Serenity

[redacted] is open and honoring vouchers. A Deal Bucks refund offer was

extended to **. [redacted] and she accepted this refund offer. **. [redacted] was educated

on how to use these Deal Bucks towards her future purchases.

Additionally, any purchase made using Deal Bucks are only

able to be refunded back in the form of Deal Bucks to the LivingSocial account,

since they are the method of payment. **. [redacted] purchased her second voucher

with LivingSocial on March 27, 2014 using 70 Deal Bucks and $10 was charged to

her credit card for [redacted]. She requested

a refund in the form of Deal Bucks using our automated system on July 2, 2014

due to scheduling conflicts, which was outside of our seven day refund policy.

This refund was processed on July 4, 2014.

LivingSocial apologizes for any confusion with the method in

which **. [redacted]’s refund was processed and any inconvenience this has caused. However,

since the refund was processed back to **. [redacted]’s account in the form of Deal

Bucks per LivingSocial’s refund policy and with her verbal acceptance of this

refund offer, LivingSocial is not able to offer a credit card refund for either

of these purchases.

Best regards,

Review: I purchased a trip through Living Social to the Dominican Republic for an all inclusive stay. The room pictured was nothing like the room I got. It had no hot water, no A.C. And was dirty! Come to find out it was a bait n switch cause we were taken on a planed sales pitch were we saw the room we were told we would get and was told by the salesman that they told Living Social to not show the pictures of the room after many complaint from people who fell for the same scheme and that Living Social is never available to fix the situation once you get there. We ended up having to buy a package to get the room we were promised and to get a room with hot water and air condition. We were also told Living Social knows this and it's a set up to get you there to buy packages from the resort.Desired Settlement: I have tried to get my money back from Living Social previously and all they will do is give me credit to buy something else from them and everything I buy has either been a scam or mis representation!

Business

Response:

On July 26, 2014, the Revdex.com

received a complaint about LivingSocial from [redacted], Revdex.com Case Number

[redacted]. LivingSocial received the complaint on July 29, 2014. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because he

claims the trip he purchased through LivingSocial to the Dominican Republic on

June 1, 2012, valued at $900, was a bait and switch situation. He claims he was

taken to a sales presentation and was required to purchase an additional

package to get a room that had hot water and air conditioning. [redacted]

claims that he was given a refund in the form of Deal Bucks for this purchase,

but is now requested a cash refund.

LivingSocial has reviewed [redacted]’s

request and found there are two separate Escapes located on his LivingSocial account.

The voucher [redacted] claims is valued at $900 is valued at $879 and was for

[redacted] Resort located in [redacted], Mexico. This voucher was

purchased by another LivingSocial account holder on September 7, 2011 and

gifted to [redacted]. This voucher was claimed on his account and expired on

June 30, 2012. The first contact LivingSocial received from [redacted]

regarding this voucher was on June 26, 2014. It was at this time that [redacted] requested a refund because the voucher had expired and he didn’t get a

chance to use it. This refund was processed in the form of Deal Bucks as a

courtesy to [redacted].

[redacted] claims that the negative

experience he had was during his stay in the Dominican Republic, however the

purchase date and value are consistent with the voucher he received as a gift

for [redacted], Mexico that he wasn’t able to redeem before it expired. Upon

review of [redacted]’s account, we found a purchase on July 9, 2014 for

[redacted] Resort in [redacted], Dominican Republic. This

purchase was made using 288 of the 879 Deal Bucks that were available on his LivingSocial

account from the previously mentioned refund processed on June 28, 2014. Upon

review of all contacts LivingSocial has received from [redacted], we were

unable to locate any refund requests explaining [redacted]’s concern with the

quality of either resort.

LivingSocial

is denying [redacted]’s request for a cash refund since this request is

outside of our refund policy. Additionally, [redacted] has used a portion of

the Deal Bucks refund towards his voucher for [redacted] Resort, which was redeemed on July 21, 2014.

We hope that this resolves [redacted]'s

issue.

Best Regards,

Sarah

Review: Over the past 6 months I have purchased various services from businesses on Living Social.com. These businesses have repeatedly failed to honor my vouchers for their services, for various reasons, such as the business' phone number being disconnected, repeated no-shows after scheduling an appointment, and repeated cancellations. Living Social has credited my account with "deal bucks" that can be spent on other services offered by businesses through the Living Social site, however, because I have continually been unable to successfully use a voucher that I have purchased I do not wish to continue doing business through Living Social.com. I did not receive the services I paid for, and I have requested a refund to my credit card from the site multiple times. I was credited with $15 as a result of my repeated complaints, but that is not the balance I am owed. I currently have spent $146 through purchasing vouchers on Living Social that have not be honored by the businesses and I would like this sum to be refunded to my credit card.Desired Settlement: Because the businesses offered through the Living Social website have repeatedly failed to honor the services I have purchased, I would like a refund to my credit card. I will not accept a refund in the form of "deal bucks" as I have no intention to continue wasting my time on services offered through Living Social.

Business

Response:

On July 26, 2014, the Revdex.com

received a complaint about LivingSocial from [redacted], Revdex.com Case Number

[redacted]. LivingSocial received the

complaint on July 29, 2014. [redacted] sent a complaint via the RevDex.com regarding LivingSocial because she has experienced difficulty

scheduling with numerous merchants and would like her Deal Bucks balance

transferred to her credit card.

[redacted] first contacted LivingSocial via email to request an in policy

refund to her [redacted] account on January 13, 2014. Her request was granted and

her refund was processed on January 14, 2014. Between April 23, 2014 and June

15, 2014, [redacted] requested five self-service refunds; four of those were

requested to be refunded in Deal Bucks by [redacted]. The fifth refund was

requested to be refunded to her [redacted] account and this request was granted.

[redacted]’s next two contacts with LivingSocial were on July 12, 2014 and

July 13, 2014. In her email on July 12, 2014, [redacted] expressed her

concern with the trouble she had experienced in the past and requested that her

Deal Bucks balance be refunded to her credit card. This request was denied. Her

request made on July 13, 2014 was to request a credit card refund of her

voucher for [redacted] due to trouble redeeming her voucher. She also

requested, for a second time, to refund her Deal Bucks to her credit card. Deal

Bucks and [redacted] were used to make this purchase, which is why the refund was

processed back in two forms; $15 was refunded to her [redacted] account and 44 Deal

Bucks were refunded back to her LivingSocial account.

LivingSocial did not receive any contact from [redacted] regarding the

trouble she was experiencing with these merchants or any request for assistance

redeeming her vouchers. Additionally, for three of the five refunds, the reason

for refund [redacted] selected at the time of the request was either “found

a better deal elsewhere” or “changed mind/buyer’s remorse.” These reasons do

not specify that [redacted] experienced any difficulty redeeming these

vouchers.

LivingSocial will process a refund back to the method of payment for most of

our offers within seven days from the date of purchase. After seven days, all

refunds are processed in the form of Deal Bucks, unless LivingSocial has completed

a full investigation and determined that the merchant is not honoring the terms

of the voucher. LivingSocial’s Customer Service team is available seven days a

week to assist our members with any trouble they may come across while

redeeming their vouchers. At this time, LivingSocial is denying [redacted]’s

request to refund her Deal Bucks balance of 146 Deal Bucks back to her credit

card.

We hope that this resolves [redacted]'s issue.

Best Regards,

Sarah

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Of the offers I've purchased with Living Social, many times I was not even able to schedule an appointment with those businesses within 7 business days because the businesses did not have openings. One of the refunds I had to request was with a Chimney Sweeping company, who cancelled my appointment the day before and could not reschedule with me for an entire month. When a voucher is not redeemed, a refund should be made to the original payment source, regardless of when the voucher was purchased. It is not fair that the customer should be forced to take "deal bucks" and continue gambling with unprofessional contractors whose services are offered through Living Social.com. I attempted to try other businesses through Living Social's website using these deal bucks, to make the best out of a bad situation. Again, I was left with a bad experience when the businesses I made appointments with "no-showed", even after rescheduling with them multiple times when they abruptly cancelled. I believe Living Social does not properly screen or maintain record of the businesses they partner with; one company I purchased a voucher for had gone out of business, with their phone disconnected. I cannot comprehend why Living Social would not refund the money for a service which was not received. It is criminal to withhold funds for products or services that were never delivered. I maintain my request to receive a refund to my credit card for the balance of my Living Social account, $146. Their denial of this request is unfounded, and I will be pursuing an attorney.

Regards,

Review: Dear Livingsocial.com, [redacted] &

I purchased a one year subscription to the [redacted] for Thursdays and Sundays through the Living Social website on 05-22-2014. Living Social solicited me and contacted me for the offer and not the other way around. I feel it is EXTREMELY DISHONEST for Living Social and/or The [redacted] to renege on the deal in this middle of my subscription. The [redacted] advertised this deal and sold this deal using Living Social as their agent. Both companies need to honor this deal until the one year subscription is over with.

This is the very first product/service that I have ever purchased from Living Social. This reneging on the deal in the middle of it thing does not happen with [redacted] has never done this to me.

What do I want? I want the rest of my one year subscription for Thursdays and Sundays for the [redacted]. I do not want the refund. I want the deal that The [redacted] advertised to me and sold to me through Living Social as their sales agent.

Unfortunately, the [redacted] has a monopoly on the newspaper business in Central Florida and you have to use them if you want to see store ads and manufacturer and store coupons. There is nothing to actually read in the [redacted], now. People only subscribe for the ads and the coupons. Central Floridians are getting tired of the [redacted]’s dishonesty and games. The games need to stop.

I think this Living Social offer was just a scam for the [redacted] to temporarily up its subscription numbers in order to get more advertisers. And, now that the [redacted] has secured the advertisers, they are ditching the Living Social customers who purchased subscriptions through their May 2014 offer. And, Living Social is not keeping them accountable or trying to make them honor their contractual agreement with its customers.

Both Living Social and The [redacted] need to honor this deal/contract. They advertised it. They offered it. I paid for it. They started delivering the newspapers 6 to 8 weeks ago. They need to honor the subscription that they solicited and initiated until the year is over. I actually expect a reasonable and honest response to this letter. And, I expect my Thursday and Sunday subscription to The [redacted] to continue for one year from the date that it started. If either company regrets their decision to sell this deal to the public, then they should not have sold the deal in the first place. You cannot go back after you have already sold something, collected the money for it, and started delivering it and decide in the middle of it that you don't want to go back and undo the deal that you initiated and that you solicited. This is very, very dishonest!

Sincerely, [redacted]Desired Settlement: Both Living Social and The [redacted] need to honor this deal/contract. They advertised it. They offered it. I paid for it. They started delivering the newspapers 6 to 8 weeks ago. They need to honor the subscription that they solicited and initiated until the year is over. During the month of May, Living Social sent out email after email to their customers soliciting them to sign up for the one year Thursday and Sunday subscription of the [redacted] that the [redacted] offered through their company. I got multiple emails asking me to buy this subscription. I bought it. Now, you need to fulfill the subscription until the year of Thursday and Sunday [redacted] newspaper delivery is over. If the [redacted] initiated this reneging of the deal, business, Living Social should be getting their lawyers involved for force the [redacted] to honor its sales contracts. Again, the entire thing is very dishonest. All I want is for the subscription that I purchased to be delivered until the year that I purchased is over with. I want both companies to behave honestly and do business in an honest and ethical fashion. To, me this is NOT to much to ask.

Business

Response:

On August 12, 2014, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com Case

Number [redacted]. LivingSocial received the

complaint on August 15, 2014. [redacted] sent a complaint via the RevDex.com regarding LivingSocial because she received notification from

LivingSocial that [redacted] would no longer be able to honor the One-Year

Thursday + Sunday Home Delivery Subscription that she purchased through

LivingSocial on May 22, 2014 for $10. [redacted] also claims that her

subscription began arriving six to eight weeks ago and she would like to receive

a full year’s subscription as advertised in this offer.

LivingSocial sincerely apologizes for any confusion

with the email [redacted] received from on August 12, 2014 explaining that

Orlando Sentinel was no longer able to honor the subscription that was

purchased, and that we would be processing a full refund. This email was sent

in error and has since been resolved by LivingSocial. [redacted] contacted

our Customer Service team on August 12, 2014 to express her dissatisfaction with

the situation. On August 13, 2014, our Customer Service team replied to Ms.

Sandberg’s request to apologize for the mistake and to let her know that her

subscription will continue with no interruptions.

We hope that this resolves [redacted]'s

issue.

Best Regards,

Sarah

Review: On May 16, I purchased a voucher for a car detailing service for 99$ from Living Social. The merchant was called [redacted], and requires that I schedule the appointment via their website. I did that for the 1st available time which was June 3rd. I received a confirmation email the day before and I sat and waited for them. No one showed up, no one called. So I called their phone number from the website. An operator responded saying that she doesn't work for the company but merely an answering service and will take a message. I have emailed them several times and called and left messages with the operators more than 7 times, no one responds although they have all my contact info. I cannot get an answer or a real person to contact at that company. There is no sign that this company exists at all other than the website. The phone operators email them using the same email that's on their website, and they would not disclose their company information to me. I had reached out to living social and they told me to gift the voucher and provided me with the same contact info on the company's website. There is no acknowledgment from their end that this company does not respond and have made no attempt to contact the company. I asked them to refund me the money that I paid since the service is not available and I have already waited almost a month for it and they refused.Desired Settlement: I expect living social to refund me what I paid. They have a responsibility to validate the services they're advertising and not engage their clients with fraudulent merchants.

Business

Response:

On June 14, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on June 15, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because a voucher was purchased on May 15, 2013 for $99. The merchant did not show for a scheduled appointment and [redacted] has not been able to contact the merchant since.

LivingSocial apologizes for the experience that [redacted] had with this deal. Our Merchant Services team recently investigated this issue and confirmed that the merchant is open and honoring vouchers. The merchant has apologized for any trouble scheduling an appointment, and has asked for consumers to check the status of their appointments by using the online scheduling tool. This tool can be found at [redacted] by clicking on the 'Get Started!' link in the right hand corner. Consumers can log in using the username and password set up when an appointment was first made, and from there they can reschedule their appointment.

We hope that this resolves [redacted]'s issue.

Best regards,

Review: I purchased a one-hour European facial with customized mask; a face, neck, and shoulder massage, and an eyebrow shaping from Living Social Voucher #[redacted] • Purchased on: 15 Apr 2013. It expires 8/22/2013. I have called the vendor several times to schedule an appointment, to no avail. On 6/27/2013 when I called to try to make an appointment again, there was an outgoing voicemail message (that wouldn't receive messages) saying, "I am fully booked through the end of August." Because the service that I purchased expires on 8/22/2013, I would not receive a one-hour European facial with customized mask; a face, neck, and shoulder massage, and an eyebrow shaping. I would only receive a Living Social credit. On 6/29/2013, I requested a refund to my credit card. They refused. I sent a second request clearly explaining that I was willing to purchase the facial, massage and eyebrow wax for $29.00, but I was not willing to pay $29.00 for a credit with Living Social. Living Social refuses to give me my money back. Also, they are unable to provide the service they advertised and I paid for.Desired Settlement: Credit for purchase price to my original form of payment.

Business

Response:

On July 2, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on the same day. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased a voucher on April 15, 2013 for $29 and has been unable to schedule an appointment.

Review: I purchased this "deal" for 3 hours of house cleaning from a company called [redacted] from Living Social. I decided to redeem this deal, but when I followed the instructions on redemption, I discovered that there is no way to redeem this service for the 3 hours I purchased. The instructions state to go to a website ([redacted]/livingsocial) and to put in the voucher information to book the house cleaning. When I do that, it takes me to a page where I put in the # of bedrooms in my house and square footage. When I proceed to input that information, it's stating that I need to pay an additional $60 on top of what I already paid. I just want the 3 hours of house cleaning that I purchased. As you will see from the Voucher details listed below, there is no mention or reference to having to pay additional costs for services. I understand that they may not be able to clean my entire house (which is only 1600 sq ft by the way) in 3 hours, and I'm ok with that. When I reached out o Living Social to tell them of this issue and request a refund or credit, they sent me a Canned email answer about their return policy. The customer service person obviously didn't read or understand my issue. What's occurred here is a bait and switch. I purchased 3 hours of house cleaning for $60, and now they want me to pay an additional $60 to actually use this service. If they can get this company to come out to my house for 3 hours to clean it, I will be happy with that. However, from what I can tell, that's not possible, and no one at Living Social seems to care to try or to care about this issue. Below are the details of the "fine print" on this voucher. As you will read, there is no mention of additional charges for these services.

• $60 ($120 value) for three hours of house cleaning with one cleaner

• Biz is bonded and insured; cleaners are background checked & extensively tested

• Easy-to-use, streamlined online booking system; check service area

[redacted]'s Website

PAID VALUE EXPIRES ON July 22, 2018

PROMOTIONAL VALUE EXPIRES ON November 7, 2013

the fine print

Limit 1 per customer

Limit 1 per household per visit

Appointments required and subject to availability

Credit card is required to hold the reservation

Merchant cancellation and re-scheduling policy of 24 hours applies; voucher subject to forfeiture

Distance restrictions apply; visit [redacted]/livingsocial to determine service area

All services must be redeemed during a single visit by same householdDesired Settlement: I would like to get a refund for the purchase price of $60 for this voucher or at least provide me with a credit so I can use the $60 on future services from Living Social.

Business

Response:

On July 22, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on July 22, 2013. **. [redacted] sent a

complaint via the Revdex.com regarding a purchase made for [redacted]

in the amount of $ $60.00 made on May 14, 2013.

LivingSocial apologizes for the confusion that **. [redacted] has

experienced pertaining to the purchase of the voucher for [redacted]. Per LivingSocial’s refund policy (www.livingsocial.com/terms) a

refund will be processed with seven days or purchase or if the merchant has

gone out of business. We encourage **. [redacted] to contact the merchant directly at

###-###-#### or [redacted]

to discuss removing the automatic surcharge that is associated with the voucher

based on the location/square footage of his residence. This merchant has been

providing excellent customer service to date and we are confident that they

will resolve the issue immediately with **. [redacted].

We hope that this resolves **. [redacted]‘s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: On 6/22/13, I purchased a voucher for 2 nights to stay in a Victorian, [redacted]). I had until 12/12/13 to use the voucher. On 8/1/13 at 9:57am, I called [redacted] to make reservations. They confirmed my stay and said that a confirmation number wasn't needed, just show up. On 8/30/13, about 1:20pm, I arrived at [redacted] only to be told that they didn't have our reservations. [redacted] (owner) said that they were booked. After threatening to contact Living Social to see what to do, [redacted] offered a complementary night in the Victorian ([redacted]). She said it was free that night, but booked completely the rest of the weekend. She also said several times that this had never happened before. This was a very stressful situation to us as we've never been to this area before and didn't know where to stay. [redacted] gave us some visitor information before she disappeared. It was dated 2010 and proved to be useless. We drove around the nearby towns to discover [redacted] is a depressed area. The next morning when I went to talk to [redacted], she admitted that this had happened once before but gave me two different stories. I asked her if she would call me that day if anyone cancelled since we had no idea where we would be staying. She then offered to let us stay in the bunkhouse. We were stressed, didn't sleep well and not knowing any better, we said we'd stay in the bunk house - which turned out to be her and her husbands home (sleeping area). The next morning, Sunday 9/1/13, we met other guests at the kitchen table at breakfast. It turned out that the Victorian wasn't full. There was only one other couple staying in the 3 bedroom 2 bath house. He is a friend of the owner's of [redacted]. After breakfast, we went to talk to the owners, [redacted] and [redacted], of [redacted], and they were no where to be found. We got our stuff and left. When I returned home, I looked for the phone records and my notes to confirm that I did make the reservation. My mistake was I didn't contact Living Social immediately upon my return. The first of the month is always very busy at work. I filed a complaint to Living Social on 9/13/13. They responded the next day saying that they would compensate me $260 online credit. Their refund policy is such that you need to ask for it within 30 days of purchasing the voucher. It wasn't my intent to ask for a refund. If I had known this trip would go so horribly wrong, I would have done things differently. I asked for a monetary credit. Then, a [redacted] got involved twisting the information around that I had sent to them. She implied that I should have called Living Social immediately this when happened and I should not have stayed the initial night at [redacted]. By staying there, I voided my complaint. This upset me more. We were essentially out in the country with no where to go. Even if I finished my complaint on 8/1/13 and hit send, Living Social takes 24 hours to respond. That was a holiday weekend. Should we have slept in my car? [redacted] now says that their computers are set to refund within 30 days of purchase. After that, there is nothing they can do.

This is very upsetting to me. I can send you the documents I sent to Living Social: my initial complaint, phone records of the call and pictures of the bunk house we stayed in. The stress involved and time lost looking for place to stay cannot be returned to us. The voucher I purchased was to stay in a Victorian House for two nights. They put me in a bunk house for one of those two nights. How can Living Social not do something about this?Desired Settlement: I want a full monetary refund for the voucher I purchased - $260. Our Friday afternoon was spent looking for a place to stay Saturday night because the merchant, [redacted], at [redacted] was not honest with us. I would have settled for $130, but after going back and forth with Living Social - more waste of my time - and dealing with the attitude of [redacted], I'm asking for a full refund. She didn't read anything I sent over. Instead, she started accusing me of doing wrong. I'm sorry, but this is not acceptable to treat clients this way.

Business

Response:

On October 1, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on October 1, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased a voucher for [redacted] and the merchant had not taken the consumers reservations and therefore when they went to check; there was nothing in the system. She was given a complimentary night in the Victorian house, but the second night was in the bunk house. **. [redacted] feels as though this voucher was not redeemed fully and would like a refund back for the amount of the voucher.

Review: Hello

I purchased a deal through Livingsocial.com for a mobile detailing deal ([redacted]) for $15.00. Once my payment was cleared, I than called the merchant to schedule an appointment. On my first call a gentleman picked without annoucing the name of the business - I thought that I had called the wrong number. When ask if this is [redacted] the man answer said yes and I then started to ask about making an appointment. It was very difficult to communicate with this indivial as his english wasn't the best. I told him that I wanted my car to be washed at my place of employment which is the city of [redacted] that is when he started to tell me that my location was too far. I told him that in the votchure the company would travel a 50 miles radius from zip [redacted] (which I'm way under) and.... he didn't sound to please when I said that. So now, when I was giving him several dates for him, they were "bad" dates for him. I told him that I would call him within a week so that I knew my work schedule to speak to him again for an appointment. Forward one week ( I called several times and left a few voice messages) FINALLY I got a call back. It was the same gentleman - we aggreeded to date and sure enough he was a no show. So I want my money back, however, Livingsocial is only giving me a website Credit and not my money.Desired Settlement: back on the card that I paid for.

Business

Response:

Review: I purchased a $29 living social deal for [redacted], purchased on March 5, 2013. I have not yet received this product, after several attempts at contacting both [redacted] as well as living social, I was told there were no refunds and to be patient. It is March 24th! I asked living social for a full refund and received an answer stating it was not in their policy. This is absolute unacceptable and unethical.Desired Settlement: A refund to credit card in the amount of $29.

Business

Response:

On March 25, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted] LivingSocial received the complaint on March 28, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she is requesting a refund in the for a purchase made on March 5, 2013 for [redacted] in the amount of $29. [redacted] redeemed her voucher on the merchant's website and has not received her product.

Review: I’ve had the worst experience with Living Social’s customer service and a purchase I made to see the movie Oz, The Great and Powerful .

I received an email from a customer service representative, shortly after I then received a request to complete a Living Social service survey. After spending much time completing it I have yet to receive any sort of follow up. Having been in customer service I understand the reason for surveys, however it seems Living Social just wants to waste my time and money.

Sunday March 17th, 2013 I spent 2 hours driving to [redacted] from [redacted] with my 2 kids. As I approached the exit it read it was closed, furthermore there was no detour. So I was then forced to drive an additional hour trying to get to the [redacted] theatre due to the ** Marathon, which had at least 23,000 runners. Off ramps were closed, as were all the streets that would have allowed me to get on the side of the street I needed to be on in order to get to [redacted]. Per police officers and cab drivers we couldn’t get to that side of the street. I called the theatre for help, no one answered. With no other options I had to take the 2 hour drive back home with 2 upset kids. I lost a days pay, wasted 5 hours of my day, and then lost all my money for this so called deal Living Social promotes. As if that wasn’t enough I then have the worst “customer service” experience with your service representatives.

After explaining my situation to [redacted], the “customer service” representative, she says, "If the marathon was so big she would have known about it where she lives in [redacted]". After asking for a manager, I waited 13 minutes to speak with the manager on site, [redacted]. He tells me he has to “investigate" the situation, as if to say I'm lying! His "investigation" is unacceptable to me. He acknowledged the ** marathon and the street closures; however he said there were no other complaints and the show continued. Having been to [redacted] several times I assure you I never would have bought tickets on the day of that marathon. I can’t help but feel taken advantage of by Living Social.

I find it inexcusable that neither one of the representatives live or have been to [redacted], much less seen what the biggest marathon does to all of ** can disregard my complaint, and I assure you the streets were not just “congested” as [redacted] indicated to me. Let me reiterate there were at least 23,000 runners!

Furthermore, I suggest you look at my account to see the amount of money I have spent with Living Social in a short period of time.Desired Settlement: Refund my money

Business

Response:

Review: I purchased a "deal" through LivingSocial for carpet cleaning. I scheduled an appt with the merchant and they never showed up. No call, no email...nothing!!! I called, & emailed several times with no response. I contacted LS who responded advising that they have contacted the merchant & was told they had an emergency of some sort & that I should be able to reschedule now. I have since tried contacting the merchant SEVERAL times to get an appt and still have not heard back. At this point I do not want them at my house and expect a full refund from LS. I emailed them stating this and they responded advising that they cannot issue a refund. This is very shady on the part of LS AND the merchant who I will also be filing a complaint againstDesired Settlement: I expect a full refund

Business

Response:

On April 9, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April

14, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for carpet cleaning from [redacted] on February 4, 2013 for $55. She is requesting a refund because

the merchant the not show up to the appointment and has been difficult to

contact since.

LivingSocial

apologizes for [redacted]’s experience. The merchant had a death in the family

which prevented them from honoring vouchers for a short period of time. They

were attempting to reschedule and contact the customers who were affected. Per

LivingSocial’s terms (livingsocial.com/terms), a refund may only be issued

within seven days of purchase or if the merchant is out of business. [redacted]’s request is outside of policy, however, we will refund her purchase as

a courtesy. [redacted] needs to add a card to her LivingSocial account. Once

that is done, we ask her to let us know via help.livingsocial.com so that we

can process the refund.

We hope that this

resolves [redacted]'s issue.

Best regards,

Review: I PURCHASED A PACKAGE TO [redacted] FOR 158.00 WHICH LIVING SOCIAL CHARGED TO MY CREDIT CARD.

I DROVE TO THE RESORT AND THE RESORT TOLD ME THEY OVERBOOKED AND TURNED ME AND MY FAMILY AWAY

AND SAID THEIR RESERVATION AGENCY OVERBOOKS ALL THE TIME AFTER A SIX HOUR DRIVE TO GET THERE.

WE SCHEDULED THE RESERVATION 2 WEEKS BEFORE THE EXPIRATION DATE SO NOW IT IS EXPIRED,IT IS

NOT MY FAULT THEY OVERBOOK, I NEVER RECEIVED SERVICE FOR MONEY CHARGED?

I EXPECT A FULL REFUND AND I AM GOING TO FILL OUT A COMPLAINT AGAINST [redacted] AS WELL.,

THANK YOU IN YOUR ASSISTANCE.Desired Settlement: REFUND TO CREDIT CARD

Business

Response:

On April 16, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted] Revdex.com Case Number [redacted]. LivingSocial received the complaint on April

17, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased two vouchers for a stay at the [redacted] on January 26, 2013 for a total of $158. He is requesting a refund

because when he got to the hotel he was informed that they overbooked and he

was not able to stay.

LivingSocial

apologizes for [redacted]’s experience. We contacted the merchant and did

confirm that they unfortunately double-booked and that [redacted] was not able

to stay there. The purchase has been refunded and will appear on his bank

statement within 3-5 business days, depending on his banking institution. Also,

as an apology, 25 Deal Bucks were added to his LivingSocial account as a credit

toward future purchases.

We hope that this

resolves [redacted]'s issue.

Best regards,

Review: I purchased a carpet cleaning deal from living social and the company came out 1hr before the appointment and a left before I was able to return home. They are now saying I will have to pay full price plus $10 more for every room! Making this a nightmare. I reached out to living social inside the return window and they are not even willing to return the money to or even a credit! I have called and emailed for over a month now and I'm not getting any responses. This has happened before on a much larger deal where I spent 80 on a golf trip and my dad fell ill. So I called inside the return window and got a brick walk of no's!Desired Settlement: I want all of my money back! I would like all of the money for the golf trip and the carpet cleaning. I would also like some credits for all of this hassle if possible. Thank you so much!

Business

Response:

On June 4, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on June 15, 2013. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because he

desired a refund for several vouchers he purchased.

The voucher [redacted] purchased for [redacted] has

already been refunded in the form of LivingSocial credit as a one-time

courtesy. The vouchers purchased for [redacted] and [redacted]

were bought in June of 2012 and are outside of our given refund policy. They

will not be credited back to [redacted].

We hope that this resolves [redacted]’s issue.

Best regards,

Review: On June 12, 2013, I purchased a dress from [redacted] by way of Living Social. To date, I do not have my dress, however Living Social has my $59 and fails to provide me with any assistance regarding this issue. I have called [redacted] several times, spoke with a representative by the name of [redacted], and constantly receive false information. I purchased this dress for my sister's wedding in Mexico on July 5th. A week went by and I had not received a confirmation from [redacted] regarding my order. I called and spoke with [redacted]. I was advised that the dress color I selected was on backorder and would not arrive until mid July. Therefore, I requested another color to be sent. As this was a promotion through Living Social, [redacted]'s supervisor would have to handle the situation. He would cancel my first order and reorder with the new color. This was on a Thursday. By Monday morning, according to [redacted] her supervisor had not been in and would arrive today at noon. She would bring my situation to his attention. Never have I received a response from [redacted] that this situation has been rectified. On June 26th, I contacted [redacted] once again and was assured the situation had been corrected, my dress had been sent, but she could not provide me with a tracking number.

The same day, I contacted Living Social, dealt with Rachel, who genuinely seemed to be concerned. She mentioned that if I had not received my dress by Friday, June 28th, that Living Social would issue a me a refund of $59. Not assuming Living Social's customer service dept was open weekends, I contacted [redacted] on Monday morning. I was advised that she couldno longer issue a refund and Living Social would provide me a $10 credit towards another purchase. At that point, I figured that Living Social had no care or concern for my situation.

After still having no dress, I contacted [redacted] on Monday, July 15th by email, advising her I still had not received my dress. The response I received was that Living Social offers their apologizes and would address the situation with [redacted]. After no response, I contacted [redacted] again this Wednesday, July 18th inquiring status. I was advised that Living Social was looking into the issue and would contact me with information. No response as of yet, therefore I can contacting the Revdex.com.

I completely understand that Living Social receives hundreds, if not thousands of orders a day and I do not expect [redacted] to stop what she is doing and handle my situation immediately. I deserve the respect to have my situation addressed asap as Living Social has my money and I have no product. At this point, I feel this is theft.Desired Settlement: As of this morning, since I still do not have my dress and my sister's weeding was three weeks ago, I have no need for the dress. I would just like a refund, not a Living Social credit, of my $59 and to have Living Social to remove my contact information immediately from any further offers. ,

Business

Response:

Review: When I called to "redeem" my voucher from [redacted] of [redacted], CO the manager ([redacted] or [redacted]) did not have a mutually available appointment prior to the expiration date. We set a date that I had believed to be July 18, however I had a note at my work desk Saturday July 18 and did not call the business until Wednesday, July 10, 2013 sometime early afternoon while at work. When I first called and explained I was calling about a Living social Voucher the woman who picked up the phone was we don't take Living social for laser rather rudely, but I explained no, this is for botox. Okay, when is your appointment, I explained I was not 100% sure but believed it was next week (she took my name and came back and said ) We don't have an appointment for you. I told her well I am positive that I called and the manager (with a "*) gave me one and I thought it was July 18 Saturday. THat was a disaster too..she said we don't do appointments on Saturday, ...and then came back with that my appointment was that very day I was calling at 4:45!!!!!! I tried to explain that I must have messed up about Saturday but that it was July 18, she said nope, it is today, and I said well I cannot make it today and we argued about the date some, and I asked to speak with the manager she told me "NO". She told me she would tell him not to change my appointment! I was outraged that I could not speak with the manager.

I then called Living Social, first spoke with a [redacted], then a manager named [redacted] conveyed that if I went to my SUPPOSED appointment they (living social) had nothing to help me with. he and I went back and forth about how they have to get the vendor side and he did not seem to even consider how rude this vendor was! So, based on his point of view and the fact that I gave him my cell number to have the manager call me to discuss or arrange something I figured a fair compromise would be worked out...especially because [redacted] said that well if you go there is nothing to talk about. Imagine my shock when Living Social said I forfeited my voucher! No call from the manager just like that...I was basically ripped off $99 with no pro-rated amount, no apology for the abuse I was subjected to by the vendor, the hour I had spent trying to get through to Living Social, etc. I have been purchasing Living Social deals for a few years and obviously this is the end of that.Desired Settlement: I either want a refund of my money, ideally I would prefer a complete refund to my credit card, as I feel after all the nonsense and time I have been through I am deserving of this. I might add that I spoke with a [redacted] at our headquarters and she said to send her an email about the situation and she would get back to me, either she was not allowed to, or I am not being patient enough as I have yet to hear back after I have sent her 3 emails...I did ask her to please respond. She was very helpful when I did get through after about 25 attempts to call and try to resolve the matter. Anyway, I digress, the second option would be a credit to Living social and my the last would be the voucher value to a different location of [redacted] as I do not want to have any interaction with the woman, [redacted]. I might add that I also visited [redacted] reviews and minus one positive reviews the other ones talked of [redacted]s poor scheduling and poor customer service by a woman who I am almost certain was [redacted] too! Reading that made me so annoyed. I guess if this is not solved this way, my last recourse is to go to Small Claims Court and/or go to the Attorney General Office, which I really would prefer not to do, but if I need to, I will, this is really not only a matter of my hard earned money also principle....Living Social totally did not listen to me, or work out a compromise, they believed this vendor over me...as who knows guess te vendor said they would pull their services!!! Please make this right and fair...a very very disturbed consumer. Thank you for your time and help.

Business

Response:

On July 20, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on July 20, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she was denied a refund for the [redacted] voucher she purchased on December 11, 2012.

Review: My wife purchased a Living social deal for the [redacted] in **. [redacted], MO located at [redacted], MO and their phone is [redacted]. The deal was purchased on July 20, 2013 in the amount of $89 for an overnight at the [redacted] on August 1, 2013. We had some issues with the cleanliness of our room and after sleeping the night, we woke up very itchy. After examination, we found little red bumps all over our legs, necks, some on our faces, and my wife's scalp was itchy.

I pulled the sheets off the mattresses and noticed a very dirty mattress. I went down to the front desk to speak to the manager. they examined the bite marks and immediately stated they would refund our hotel visit. After finding out it was a Living Social deal, the manager on duty August 2, 2013 at 7:43 a.m. told me to contact Living Social for a refund, because they could not issue it to our card. They printed on our receipt, conf # [redacted] an A/R code: [redacted] and said to send these to Living Social for the refund to be tracked. The [redacted] credited our room taxes and parking fee onto our credit card.

My wife, [redacted], immediately contacted Living Social. They refused to refund the money. My wife emailed them copies of the receipts from the [redacted] and again they refused. They would NOT even call the [redacted] to inquire as to our requests. My wife encouraged them to call the [redacted] to verify, and Living Social refused stating that they will not issue any refunds after the 7 day purchase period.

I find it odd that Living Social will not even verify the allegations and continue selling this. If the hotel has bed bug issues, there will be many more complaints coming in. The [redacted] is trying to do the right thing and credit us, but Living Social is not cooperating.Desired Settlement: I want the $89 refunded to my card as per the [redacted] stated Living Social could do.

Business

Response:

On August 3, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August 4, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he purchased a non-refundable hotel stay through LivingSocial on July 20, 2013 for $89 and his original requests for a refund due a bad experience at the hotel were denied.