LivingSocial, Inc

Review: I purchased a $65 voucher from Living Social for carpet care and their provider was non-responsive, so I did not receive any carpet cleaning services. By the time that I figured out it was a scam, Living Social's 7-day refund period had lapsed, so they will not refund my money. Living Social wants me to accept their "Deal Bucks" (account credit) to use on some other service or merchandise. I do not intend to ever do business with this company again, so their credits are worthless. This refund scam seems to be a very common occurrence, according to the feedback research that I have now done. They sell goods and services that are non-existent or sub-standard and then do not refund simply because a statutory period has lapsed. However, it is impossible to know whether the deal will be good until such time as the period has lapsed, so it's a Catch-22Desired Settlement: I want a CASH refund and it would be nice to see them modify their policies in conformance with good businees practices.

Business

Response:

On August 5, 2013 the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on August 6, 2013. **. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because she

felt as though a refund should be issued for his [redacted] voucher.

The refund policy, which **. [redacted] agreed to upon purchasing,

states that a refund may only be given within seven days of purchase. **.

[redacted] has already been granted an out of policy Deal Bucks courtesy refund. No

further refund will be given.

We’re sorry that we won’t be able to resolve **. [redacted]’s issue.

Best regards,

Review: I purchased a [redacted] racing experience from LivingSocial and the terms state the voucher was to be redeemd. I have tried contacted the merchant, I have emailed livingSocial and the merchant for the racing experience. With all of my efforts, my money has not been refunded, I do not want to use the services, I do not want to be cancelled up, hung up and I am tired of the mis-treatment.Desired Settlement: The [redacted] racing experience merchant has been contacted 3 times, the merchant has not called me back because they decide to communicate with LivingSocial but I have yet to get my experience scheduled. I have no options to redeem the experience/ voucher. Therefore, I do not want to ever use it, I do not want to do business with LivingSocial ever again and I want my money back now.

Business

Response:

On August 9, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August 10, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because **. [redacted] has had a very poor experience with [redacted] Racing Experience and would like a refund in the amount paid for this voucher.

Review: I purchased a voucher for house cleaning from Living Social ([redacted]). I had tried contacting [redacted] numerous times in June for an appointment. None of my calls or emails were returned. I tried again in August and was able to talk to an actual person. I was informed that due to a lack of personnel there were no appointments until at least January. This is completely ridiculous. I want my house cleaned now, when I purchased the voucher not next year. I asked living Social for a refund and they refused. I consider this fraud as they as they sold me something they had no intention of delivering.Desired Settlement: I want the entire purchase price of $65 refunded in cash as I do not trust this company to actually expedite a credit card refund.

Business

Response:

Review: I purchased a massage voucher with [redacted] & [redacted] in [redacted] NV on Feb 22, valid for 6 months, every time I called the business and told them this was a pre paid voucher I was told they had no availability for the next 6 weeks, this happened twice and I contacted living social about it and they told me the voucher was still valid they would do nothing, so I kept trying to book my massage appointment, every time I was told no availability for the 6 weeks until the voucher had expired. I contacted living social again and explained the situation only to be told this didn't fit there refund requirementsDesired Settlement: I want my $35.00 back, to allow and enable a business to take my money and not allow me to use what I paid for is fraud on both businesses part

Business

Response:

On September 15, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September 19, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he was unable to schedule an appointment with the [redacted] & [redacted] during the promotional period for this deal. **. [redacted] would like a refund for this purchase back to his credit card.

Review: I ordered and was immediately billed for a product through Living Social. I proceeded to follow instructions to purchase the item and found the merchant's website and customer service to be non-responsive, so I reached out to Living Social on multiple occasions to get information. Living Social maintained that they were willing to try to help me get information but that despite the fact that they represented the merchant and charged my credit card, it was out of their hands. Despite several missed delivery dates, the product finally arrived 31 days later, and began to malfunction 4 weeks after that. I once again called Living Social and was told I needed to complete a form on the merchant's website to obtain an exchange. 12 days later I have still heard nothing from the merchant, [redacted].Desired Settlement: I want an immediate replacement for a defective product and a refund for their complete abdication of responsibility for any assistance with this.

Business

Response:

Review: On November 1, 2013 I purchased 2 [redacted]s for $9 each from Living Social. I followed their outlined procedure to redeem my voucher however, DIY has refused to advise where my looms are. I sent an email to Living Social about the issue, hoping they could help resolve it. There response to me was to contact DIY myself. I responded back to Living Social that I had already tried that numerous times which is why I was turning to them for help...still no looms and still no additional response from Living Social.Desired Settlement: I think Living Social has a responsibility to its customers to help resolve issues with 3rd party vendors to either produce the goods or refund the money.

Business

Response:

On December 16, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received

the complaint on December 16, 2013. **. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because she has been unable to receive an update

regarding the status of her order from LivingSocial or the merchant, [redacted].

LivingSocial apologizes

for the experience that **. [redacted] had with this deal. Our records indicate that

**. [redacted]’s original inquiry regarding the status of her order has been

investigated, and a resolution with the status of her order has been emailed to

her directly.

We hope that this

resolves **. [redacted]’s issue.

Best regards,

Review: Livingsocial failed to disclose that the deal with [redacted] always requires a mandatory $50 in travel time.

To me, if [redacted] is going to require and additional $50 fee on the promotion, that should be disclosed by Livingsocial upfront. E-mails to Livingsocial have not been fruitful. [redacted] didn't seem helpful, either.Desired Settlement: Livingsocial and/or [redacted] should Refund of the $50. Livingsocial needs to have full disclosure of such mandatory fees in the future.

Business

Response:

On January 30, 2014, the

Revdex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted]. LivingSocial received the complaint on February 2,

2014. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he wasn’t made aware that he would need to pay at $50 fee

to the merchant when he redeemed his deal to [redacted].

LivingSocial apologizes

for the inconvenience **. [redacted] experienced with this deal. At the time of

purchase our consumers were made aware that additional fees may apply and to contact

the merchant for more information. LivingSocial is unable to issue a refund for

charges not paid directly to us. If **. [redacted] would like to be refunded for the

fee paid to the merchant, he will need to contact [redacted]

directly. For the inconvenience we’ve credited 25 Deal Bucks to *. [redacted]’s

account.

We hope that this

resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

It's not "additional fees may apply" in the fine print, but WILL apply. Since this fee is always charged, it should be disclosed in the fine print or this is just plain dishonest. Livingsocial refuses to hold anybody accountable.

Anyhow, I've already closed my Livingsocial account, so any credits are just going into a black hole. So, how about a $50 donation in my name to a charity: [redacted] in [redacted], CO ([redacted])? And, Livingsocial needs to agree to hold merchants accountable when hidden fees always apply.

Regards,

Business

Response:

On January 30, 2014, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our February

4, 2014 response on February 4, 2014. **. [redacted] rejected LivingSocial’s

response via the Revdex.com because we did not disclose within the

fine print of the deal that there would be an additional charge in regards to

distance fees.

We’re sorry for any

inconvenience experienced by **. [redacted] in regards to this deal. We confirmed

with the merchant that the fee that **. [redacted] was charged by [redacted]

is a charge specific to him and his location that he was moving to and from. This

information was disclosed to **. [redacted] prior to the merchant arriving for the

move. Within the Fine Print section of the deal we clarify with consumers that

pre-consultation is required and state that extra fees may apply for their

service. As this amount is not something that is charged for all consumers, it

was not mentioned within the Fine Print section as being a mandatory fee.

We hope that this

resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

When I called [redacted], they said they always charge this one-time service fee. If it's always charged, then it should be disclosed as a mandatory fee as opposed to "may charge" which construes that the fee is not always charged. The English language should be exact and Livingsocial and [redacted] doesn't seem to think this way.

Furthermore, I live in a county that is listed as being in their service area. And, the [redacted] simply had to unload something, so they didn't even have any transportation costs beyond a few dollars in gas.

Thus, this is an unacceptable business practice.

Regards,

Business

Response:

On January 30, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our February 4 response on February 6, 2014. **. [redacted] rejected LivingSocial’s response via the Revdex.com because it wasn't disclosed in the Fine Print that there was a mandatory $50 fee that was to be paid to the merchant.

Review: Hello,

On April 13, 2012 I purchased a deal from Living Social for an "Eight-Hour Introductory Course to Day Trading Equities with Free 1 Month Access to Professional Live trading Chat Room" for $99.00 from a the [redacted] located at [redacted], Phone # ###-###-####. I tried numerous times to schedule the course, but they always told me they had to cancel due to lack of participation / not enough students taking the course. Eventually the voucher expired and the owner of [redacted] was nice enough to say he would honor the deal for the full value. What he was not nice enough about was getting back to me as to when the actual date of the course was. I called to make a reservation a month in advance and he kept telling me to call back closer to the date to see if they had enough people for the course. The course is only held on Mondays. Flash forward to December 2013. I called to schedule on December 23rd. When I called to verify the class was still on the telephone line was not in service. I tried numerous times to reach them, but the number was never in service. I called Living Social and reported the complaint. I believe at first (and these call should all be records and emails documented) they were able to reach them and told me to try them. I tried them and left a message and never heard back. By this time I had already taken off of work and lost a vacation day (because I need to take off of my full-time job in advance) and did not attend the course. I was pretty frustrated and I know that even though outside of the refund policy LivingSocial is usually (and I say usually due to the rest of the story) great about offering deal bucks - or virtual store credits back to use for other services. I called Living Social near the end of the year and spoke with a male about the issue and he told me a refund would be issued. He had tried unsuccessfully to get a hold of anyone at Equity Trading. I then checked my account a couple of weeks later and saw $39 dollars in the account in the form of deal bucks. I called back and said he had credited me the incorrect amount. I assumed he credited me for the basic option of the deal instead of the Option I selected. I emailed and spoke with two other reps from LivingSocial in January explaining to them that this male (whom I wish I got the name of) promised me a refund in the form of deal bucks for the Equity Trading Deal. They said that I called about another deal for which I did call and the deal bucks were for that deal, yet no one ever told me I was getting a refund for that deal (sadly I know it looks like the girl who cried wolf, but I had an issue with [redacted] as well). I felt as if they were making it up so they didn't have to refund me the higher amount. I also didn't do due diligence on my part and get the names/ext. of those who had previously helped me; however, I vaguely recall someone responded to my inquiry about [redacted] as being too bad too sad, you can still use the paid value towards the service there, but we cannot extend the deal bucks back to you. I was like OK whatever, it's $34 bucks towards a full price massage who cares. I'll take a loss on this one. What I did not want to take a loss on was the [redacted] deal; however, I am so disgusted with the lack of response about this deal/company I don't even care that I am not getting that money back! When I emailed and called LivingSocial about this deal (yet again) they told me they had to try to contact the owner. They tried and they contacted him and he told me what I already knew, he would continue to honor the voucher. Great. He asked me to come in Monday, January 21st. Again, I explained to him I live an hour away and work full-time and couldn't just take off of work on a whim. I need to schedule something in advance. This conversation took place on January 16th. He told me to email him because that was easier, so I emailed him and he never responded. I emailed him about the class on the 3rd and if he could let me know this week if it was still on. Not one single response again. It's to the point where I don't even want to take the course anymore. I am tired of trying to schedule it, not being able to take off, taking off and having the class cancelled, no telephone lines in service etc. I am tired of customer service representatives at LivingSocial telling me they are able to contact the vendor so I cannot obtain a refund in the form of deal bucks WHEN THEY ALREADY TOLD ME THEY WOULD REFUND ME!

At this point I don't care to take the course. I am so disgusted by all of the time, cell phone minutes, and emails I have wasted. It's because of this frustration that I have decided to file a complaint with the Revdex.com. I don't think the refund practice was fair at all.

I have contacted LivingSocial numerous times about my deal with [redacted]. The last time a representative was able to contact the owner, [redacted] and I spoke about me attending the possible class on February 3rd, 2014. He said to email him because email was a better way to reach him. I emailed him on on January 16th, 2014 and stated the following:

"As mentioned, I do work full time about an hour outside the city and would need to give notice in advance of taking time off; therefore, if you could please let me know as soon as you know (hopefully within a day or two) if the class on the third is still available via email it would be greatly appreciated."

Low and behold it is now January 30, 2014 and I have yet to hear from him as if to whether or not the class is on for February 3rd, 2014.

I'm tired of trying to get a hold of him. I'm tired of asking for a refund and being told we can contact [redacted] and he said he would honor the voucher and he is open and holding class. I can consider that money as "lost in the wind. " The way this whole situation has been handled has left me so annoyed I don't even care about "[redacted] away" the $99.00 anymore. The level of customer service from both parties leaves something to be desired.

I'm done. As soon as I utilize my last voucher I have purchased from your organization I will delete my account.Desired Settlement: It would be nice to be given the $99 dollars back; however, I know refunds are not provided except in the amount of deal bucks and this whole entire experience has left me so annoyed that I don't even want to continue to have a LivingSocial account or purchase from them and run the risk of playing a gamble of getting unreliable vendors going forward (I plan on using my last voucher because I had been to the business before and happen to know it was reputable, unfortunately more often than not it seems I have issues with the vendors whose deals I have purchased).

Business

Response:

On January 30, 2014 the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on February

2, 2014. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she is not satisfied with our customer service and states

that she was told she would receive a refund in the form of Deal Bucks for her

purchase made on April 2012 in the amount of $99.

We’re sorry to hear

about the experience that **. [redacted] has experienced. We see that she has

contacted us several times since purchasing the deal in regards to the issues

she was having with scheduling the class. We have processed a full refund for

**. [redacted]’s purchase back into her LivingSocial account in the amount of 99 Deal

Bucks. These Deal Bucks do not expire and can be used automatically towards her

next purchase with us.

We hope that this

resolves **. [redacted]’s issue.

Best regards,

Review: I purchased an item from Living Social that was defective, cheaply made, and obviously had terribly written instructions from China. The merchant would not respond when I asked how to return it. I contacted Living Social and they have not responded since 5/6Desired Settlement: Refund

Business

Response:

On May 8, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 18, 2014. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he purchased a voucher on April 13, 2014 for $12 and has since had trouble receiving the item.

Review: When I purchased a pair of princess cut earrings for $19.86, they arrived with the posts bent on the verge of breaking and was very poor quality as opposed to the beautiful photo. When I contacted Living Social, they reminded me in a rude way that this purchase was a "FINAL SALE". How can a reputable merchant send a broken item and refuse a refund in a rude tone when I disputed the charge on my credit card?Desired Settlement: refund of $19.86

Business

Response:

On May 30, 2014, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com

Case Number [redacted]. LivingSocial received the complaint on May 30, 2014. **.

[redacted] sent a complaint via the Revdex.com regarding LivingSocial because

she submitted a request for a refund for her purchase of Sterling Silver &

Cubic Zirconia Drop Earrings purchased on January 31, 2014 for $19.86 that was

denied. **. [redacted] claims that the item was damaged upon receipt and that she

contacted LivingSocial about the damaged item.

We

sincerely apologize for the inconvenience this situation has caused for **.

[redacted]. We have reviewed all three of **. [redacted]’s accounts and were able to

find one request made to LivingSocial regarding this purchase on February 7,

2014. This request was to cancel the order with no explanation as to why the

cancellation was being requested. On February 7, 2014, **. [redacted]’s

cancellation request was denied because it was outside of our cancellation

policy. Upon review of the original offer, it was found that the Fine Print

states, “THIS ITEM IS FINAL SALE AND NOT ELIGIBLE FOR RETURN.” We were not

able to locate any additional contacts made to LivingSocial by **. [redacted] in

regards to this purchase. LivingSocial was not made aware of the damaged item

at any time prior to this complaint being submitted to the RevDex.com.

Additionally,

the return policy for damaged items is made available on the original offer

page, and states “You must return broken or defective items within the 14-day

return period.“

At this

time, it has been determined that LivingSocial is not able to offer a refund

for this item because the request is outside of our refund policy and the damaged item was

not returned to LivingSocial within the required time frame. Best Regards,[redacted]

Review: On 6/26/14 Living Social (www.livingsocial.com) advertised a coupon for the [redacted] in [redacted], VA. The cost was $10. Living Social stated that the $10 coupon was for a tour of the cidery, a glass and a -t-shirt for one person. After I purchased the coupon and attended the tour (which I have no complaints) I looked at the website for [redacted] and noticed that the tours are free ([redacted]). A coupon as defined legally is for a discount on goods or services. If the tour was free then why was included in the "Living Social Deal?" What is the discount on free? After we attended the tour, I received a survey on 6/29/14 from LivingSocial regarding the tour and I responded that it was fine but that I was not happy with the fact that they should not have included the tour as an item in the coupon since it was free. Living Social contacted me because I insinuated that that it was false advertising.

In each subsequent email with Living Social afterwards and they continuously skirted around the tour being free and kept reiterating that I received a discounted glass and t-shirt. On my third email rebuttal I stated that I would contact the Revdex.com because I considered the coupon promotion to be deceptive and false as one was assuming that there was a cost associated with a tour for which they were receiving a discount. Living Social responded by stating that they had put the $10 back into my Living Social account.

Below are the responses that I received from them:

7/19/14

Hi [redacted],

I received your response to the survey you completed about your voucher for [redacted]. I understand it's disappointing when the description of the deal is unclear. We’re committed to providing you with the best possible experience, and I’d like to hear your thoughts on how we can improve.

I'm sorry for any confusion this may have caused. I took a look at your voucher and I have some helpful information to share. In addition to the tour, you received one souvenir cider glass as well as one t-shirt, the value of these items is $21. This information is also available on the link to the merchant's website, available on our deal page.

If you’re interested in discussing this over the phone, please reply to this email with your phone number or feel free to call us. We can be reached between 9 a.m. and 9 p.m. EST, seven days a week at ###-###-####. Otherwise, just reply to this message and we'll continue to talk that way.

Once I know your preference, I'll follow up with you as soon as possible.

If you still have questions, please reply to this email. We're happy to help.

Thanks for LivingSocial!

7/20/14

Hi [redacted],

I understand your frustration, and definitely want to apologize. After taking another look, it seems my last response to you wasn't quite on par. I want you to know I did read your email and completely understand the issue and why it would be the cause of disappointment. I'm sorry that the way this deal was advertised created a less than stellar experience for you. It's important to LivingSocial that we address your situation and your feedback is essential in making this happen. After all we wouldn't be here without you!

LivingSocial reads all of the feedback we receive from customers. If you ever need assistance in the future or have any remaining questions, please let us know so that we can do our best to help.

If you still have questions, please reply to this email. We're happy to help.

Thanks for LivingSocial!

7/21/14

Hi [redacted],

I want to thank you for your honest feedback. I don't want you to have the impression that LivingSocial falsely advertises any of our deals.

When LivingSocial runs a deal with a merchant, we do it with their exact specifications and approval, prior to the deal being offered on our website. In this case, the deal description states that the cost of the voucher is $10 ($21 value) and it includes a tour of the cidery for 1, a souvenir cider glass & a T-shirt. The price of the deal is not solely for the tour. Additionally, we offer a link to the merchant's website. This way, our consumers can visit them and learn more about the deal they're purchasing. Our Customer Service team is available to answer any questions and we offer refunds for vouchers up to seven days from the date of purchase.

Although I know that a credit won't make up for the time and effort you've had to put into this situation, I've applied a credit to your LivingSocial account for 10 Deal Bucks. Please accept these as a token of gratitude for being a valued consumer. Deal Bucks are a dollar-for-dollar form of LivingSocial currency. Unless specifically restricted by the Fine Print of a deal, they will automatically be applied to your purchase. This type of credit expires in one year.

You can check your Deal Bucks balance by clicking here. For more information about Deal Bucks, check out our help site article: The basics of Deal Bucks.

If you still have questions, please reply to this email. We're happy to help.Desired Settlement: I want my credit card refunded for the $10 and I want LivingSocial to acknowledge that this is deceptive advertising and to correct it.

Business

Response:

On July 22, 2014, the Revdex.com received a

complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on July 29, 2014. Ms. [redacted] sent a

complaint via the Revdex.com regarding LivingSocial because she

claims that LivingSocial falsely advertised an offer for [redacted].

**. [redacted] claims the offer for [redacted] was falsely advertised because

there is no charge for the cidery tour when taken directly through Blue Bee

Cider. LivingSocial advertised this offer as “$10

($21 value) for a tour of the cidery for 1, a souvenir cider glass & a

T-shirt.” The souvenir cider glass is valued at $6 and the T-shirt is valued

at $15, which totals the $21 value advertised in this offer. Since the tours

are given at [redacted] at no charge, LivingSocial did not add any

additional value in the advertisement for this service. LivingSocial understands Ms. [redacted]’s concern with the tour being free of

charge directly through [redacted], however, the offer was advertised as a

$21 value for a cidery tour, a souvenir cider glass, and a T-shirt, which is what

Ms. [redacted] received at the time she redeemed her voucher, therefore LivingSocial

is denying Ms. [redacted]’s request for a full credit card refund for this purchase.

**. [redacted] was, however, provided a credit of 10 Deal Bucks to her LivingSocial account

on July 21, 2014. We hope that this resolves **. [redacted]'s issue. Best Regards,

Sarah

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Review: [redacted]I am rejecting this response because: The coupon/deal should not have listed the tour as an item being discounted as the Living Social deal insinuates that there is a discount on the tour which is false and very misleading since it is grouped with the two other items. The deal or coupon should have only advertised the goods and or services being discounted which are only the glass and t-shirt or it should have clearly stated that the tour is free. Living Social needs to correctly advertise the deal only for the t-shirt and the glass.

Regards,[redacted]

Business

Response:

On July 22, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our July 30, 2014 response on August 1, 2014. **. [redacted] rejected LivingSocial's response via the Revdex.com because she claims that LivingSocial is misleading their consumers since there was no disclaimer listed in the offer that the cidery tour was free with [redacted].LivingSocial apologizes for any confusion with the way this offer was advertised, as well as for **. [redacted] feeling misled by the offer. It is never the intention of LivingSocial to mislead our members, so we have forwarded **. [redacted]’s feedback to the proper channels for future consideration. LivingSocial advertised the offer for [redacted] as a $21 value for a tour of the cidery for 1, a souvenir cider glass, and a T-shirt. This includes a free cidery tour, a souvenir glass valued at $6, and a T-shirt valued at $15 for a total of a $21 value. Upon redemption of her voucher, **. [redacted] received the goods and services exactly as they were advertised in the offer at the time she purchased her voucher. LivingSocial is denying **. [redacted]’s request for a full credit card refund because her voucher has been redeemed and she has received the goods and services as advertised. Additionally, LivingSocial placed a credit of 10 Deal Bucks on **. [redacted]’s LivingSocial account on July 21, 2014 as our apology for any misunderstanding. We hope that this resolves **. [redacted]'s issue. Best regards, Sarah

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Review: [redacted]I am rejecting this response because: Living Social will not acknowledge the tour is free at the [redacted] and not coupon is required. It should have been noted in the detail of the specific Living Social coupon that the tour is in fact "free". This is misleading consumers into thinking they are receiving a discount for the tour for which they are not.

It is not the money but it is the principle. Living Social has yet to acknowledge that they did not provide sufficient details in the coupon offer that the tour is a free item and no coupon is necessary for its purchase. Regards,[redacted]

Review: Living Social offers deals from businesses in the area. I purchased a deal for [redacted]. The deal reads:

details

Look and feel better while getting healthier and managing your weight -- with expert help from [redacted], a medical practice exclusively devoted to helping patients achieve a healthier weight through lifestyle and diet changes:

• $35 ($94 value) for a weight-management package with a B-12 injection and a [redacted] injection

• $89 ($319 value) for a weight-management package with four B-12 injections and four [redacted] injections

• [redacted] office is led by Dr. [redacted], who is board-certified in both obesity medicine and family medicine

The Guidance You Need to Jump-Start Your Wellness

This package includes a metabolism test using exciting new technology to measure how efficiently your body burns calories, followed by an individual consultation with a board-certified medical weight-management physician. You'll learn sustainable strategies for managing your weight and then receive vitamin B-12 injections designed to help boost your energy and potentially increase your metabolism. The [redacted] injections are formulated to aid digestion and the breakdown of fats. The helpful team will explain all of the steps and answer all of your questions to guide you on your path to a healthier lifestyle.

[redacted]'s Website

PAID VALUE EXPIRES ON November 1, 2019

PROMOTIONAL VALUE EXPIRES ON January 8, 2015

map & location

map

[redacted], MD [redacted] | get directions

Buy this Deal with confidence, because it's covered by the LivingSocial Good Deal Guarantee up to the Voucher Expiration Date

See Details »

the fine print

Limit 1 per customer, up to 2 additional as gifts

Appointments required and subject to availability

Merchant cancellation/re-scheduling policy of 24 hours applies; voucher subject to forfeiture

All services must be redeemed by same customer

Option A: entire value must be used in a single visit

Option B: may be used over multiple visits

New patients only

Other conditions apply

(END OF DEAL DETAILS)

Weight management is the doctor explaining the programs and the costs associated with them. I didn't receive any weight management as I understood the offer to include. No where in the offer does it say that I must pay extra to receive these services. The deal should say includes 4 B-12 injections and 4 [redacted] injections with weight management (additional fees apply).

I have requested a refund from Living Social. The deal is for services the merchant does not include without further payment. The deal does not mention any additional cost to receive weight management services. It is a classic bait and switch!Desired Settlement: A refund and a revision to the [redacted] Deal offered by Living Social so that others don't have this problem too! (Option B shows $89 on the deal page.)

Business

Response:

On November 6. 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on November 7. 2014[redacted] sent a complaint via the Revdex.com regarding LivingSocial because of the consumer not receiving the comprehensive services from [redacted]. LivingSocial apologizes for any frustration the consumer has experienced. After thorough investigation of the consumer's claim, LivingSocial has communicated with the [redacted]. LivingSocial has confirmed with the merchant that [redacted]'s services haven't been fulfilled, specifically the weight-management package, until the consumer reaches out to the merchant for the second and third appointments.

Review: Living Social advertised a deal for seats to a play with "unobstructed" views of the stage. When my guest and myself attended the event, we were sitting in the only seats with an obstructed view - a pillar right in front of the stage and our seats! I asked an event attendant to change seats, to which they said the event was sold out. We sat through the event, but only switching seats every few acts so we could take turns having a view of the stage. Living Social claims that their refund policy is 30 days - but how can that be acceptable when an event they are fraudulently advertising and selling tickets for is more than 30 days out?Desired Settlement: I would like a refund for the tickets. The advertising and specific use of the word "unobstructed" makes them liable for not holding up their end of the bargain.

Business

Response:

On March 26, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted] LivingSocial received the complaint on

March 28, 2013. [redacted] sent a complaint via the RevDex.com regarding LivingSocial because she purchased two vouchers on September 18,

2012 for Blue Man Group Tickets for $112. She is requesting a refund because

the tickets she received had an obstructed view.

LivingSocial

apologizes for [redacted]s experience. The event date was on September 29,

2012—six months ago—so we are not sure as to why [redacted] has submitted her

complaint now. Her vouchers state that a refund may only be collected within 24

hours of purchase, and she used the tickets and attended the show. Services

were rendered. [redacted]s request is outside of the refund policy. However,

as a courtesy outside of policy, a half refund in Deal Bucks has been issued.

These 56 Deal Bucks are LivingSocial credit that will apply toward future

purchases.

We hope that this

resolves [redacted]s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Hello [redacted] - I am afraid you are missing the point of the complaint. It is in the LEGAL copy of the event tickets I purchased that Living Social failed to meet and the legal obligation they engaged in when selling the service. If you are to review even the product description of the tickets I bought, you would see the words "Unobstructed View." With some investigation and partnering with the venue, you would find that my tickets in section E, row D, seats 9 & 10 had a pole in front of the stage from those seats.

Why is Living Social not upholding their end of the deal when it was in the service description and the legal copy that the seats I purchased through your company would have no obstruction between my seats and the stage? By even having to suggest that the tickets being sold had "unobstructed views" means that the theater does have seats of the contrary. Unfortunately, that is where my seats were.

You mentioned that I sat through the performance. Correct. I did everything in my part to right your wrong when I attended the event; I contacted an event staff about the seats and she told me there were no other seats to move to, that the event was sold out. These tickets were a birthday present for my boyfriend. Are you suggesting I should have made him leave the theater because of Living Socials short comings and blatant disregard to the legal copy they wrote?

Unfortunately for both of us, Living Social is just the middle man here. [redacted] is the company that sold you the faulty tickets, to which you sold them over to me. This may be something worthy of investigating with both your account manager for this event, as well as your legal team. Someone (whether it be the terms that [redacted] specified, or the agreed upon terms that Living Social and [redacted] cooperatively decided upon) decided to use the words "unobstructed view" in the selling of this event. This was not what was provided. You should not be trying to hide behind return policies (which does not seem applicable to event tickets sold through your site) nor should you think a credit to your site is an acceptable form of restitution. I am looking for full reimbursement due to Living Socials's lack of upholding the service description and legal terms for this event.

Regards,

Business

Response:

On March 26, 2013, the RevDex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted]. LivingSocial received the rejection of our March 29,

2013 response on April 1, 2013. [redacted] rejected LivingSocial’s response

via the Revdex.com because she requests a full refund.

Once again, LivingSocial apologizes for [redacted]’s experience. Per

LivingSocial’s terms (livingsocial.com/terms), “The Merchant is

the issuer of the Voucher and is solely responsible for redeeming the Voucher.

The Merchant is also solely responsible for all goods and services it provides

to you and for any and all injuries, illnesses, damages, claims, liabilities

and costs it may cause you to suffer, directly or indirectly, in full or in

part, whether related to the use or redemption of a Voucher or not.” While

the merchant issued the tickets to [redacted] and LivingSocial had no control

over seating assignments, we do apologize. As a courtesy outside of policy, a

half refund has been issued to [redacted]’s card on file. That $56 refund

will appear back on her bank statement within 3-5 business days, depending on

her banking institution. The earlier credit was removed in order to process

this courtesy partial refund.

We hope that this resolves [redacted]’s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I am unable to delete my account.There is no place on the website, even though it is an online only business.I have emailed 3 departments 4 times in 5 days and have not heard anything from the company.SarahDesired Settlement: Have all information from my account be completely deleted from their records.

Business

Response:

On May 3, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 4, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she is not satisfied with the company’s response to her request to deactivate her account.

LivingSocial has received [redacted]’s request and we are already in the process of deleting her account. LivingSocial apologizes for the delay.

We hope that this resolves [redacted]’s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would prefer that they follow better (and more honest) business practices of allowing a member to update account on line. I don't know why it still took 4 days for Living Social to delete my account after you contacted them. Thank you for your help and resolving this as quickly as you did.

Regards,

Review: I contacted living social about getting a refund on a voucher for two nights at [redacted]. On the voucher in the fine print it is stated "Cancellation/re-scheduling

policy of 14 days applies" I called the merchant and was able to cancel my reservation and submitted request for refund on the 27th of May which was the last day available for me to take this option. Upon contacting living social they at first told us that I could not get a refund after telling them about the fine print on the voucher the sales women who was polite told us that it would be escalted to emergent statues and we would be notified of their decision within three to four days. The problem is that there should be no necessity for this review of the policies since the fine print is final and states that we had the right to cancel in a fourteen day period of the reservation. I also did pay a 25 dollar cancellation fee.Desired Settlement: I would like there to be a full refund of the voucher including all taxes and fees. Aside from the voucher price when the dates were booked through the merchant a tax was added and I would also like this tax refunded. The cancellation fee I am not expecting to be refunded since it was needed to make a cancellation.

Business

Response:

On May 28, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on May 28, 2013. **. [redacted] sent

a complaint via the Revdex.com regarding LivingSocial because she

was denied a refund for her [redacted] voucher.

As has been previously stated, **. [redacted] did not cancel her

reservation with the [redacted] within the 14 day period stated in the fine print of

the voucher. As a result, she is not eligible for a refund.

We are sorry that we won’t be able to refund **. [redacted]’s

voucher.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The refund request was made on the 14th day prior to as stated in the voucher fine print.

Regards,

Business

Response:

On May 28, 2013, the RevDex.com received a complaint about LivingSocial from [redacted]

[redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of

our May 30, 2013 response on June 5, 2013. **. [redacted] rejected

LivingSocial’s response via the Revdex.com because she would like a

refund for her purchase.

A refund was processed for **. [redacted] on June 6, 2013 and will appear on

her bank statement within 3-5 business days, depending on her financial

institution.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On Thursday February 21, 2013, I purchased four tickets to the circus for March 22, 2013. I received the voucher for the tickets but the tickets did not list a seat or section number. I called [redacted] to find out if they had received a confirmation for those tickets. [redacted] said they had no record of this transaction. I called Living Social customer service and they are saying they will investigate the matter within 24 hours. Today is now the February 25, 2013 and they operate 7 days a week. I still have no idea what is going to happen with the tickets or my money. I called twice today to find out a status and all I can get is we don't give refunds on tickets. While that is understandable I paid for a product and I have not been able to confirm the tickets I purchased.Desired Settlement: At this juncture I made a promise to my kids that we would see this show. I would either like complimentary service and my money back. I feel as though I have been ripped off. This is absolutely ridiculous that I paid for service and I am unable to confirm the product but Living Social did take the money from my bank account.

Business

Response:

On February 25, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

5, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased four vouchers for tickets to [redacted] Circus and feels ripped off because she could not get

seat confirmation.

LivingSocial

apologizes for the difficulty [redacted] experienced. The deal specified that

customers purchase through [redacted] and customers were supposed to be

directed to [redacted] to complete the purchase. However, [redacted] phone app

did not direct her there, so she purchased through LivingSocial instead and

[redacted] did not have record of the purchase. LivingSocial informed [redacted] we were investigating and working on a resolution, however, she submitted

her complaint to the Revdex.com. On March 5, 2013, LivingSocial emailed [redacted] and

informed her that a resolution with the merchant had been reached and that her

tickets were sent to the box office. She can pick them up prior to the event.

We hope that this

resolves [redacted]’ issue.

Best regards,

Review: I ordered a livingsocial deal where I paid $25 for $50 worth of clothing at the [redacted] on [redacted] in [redacted]. I went into the store in December to use the voucher and was unable. The cashier scanned my voucher and it did not even come up in the system. The manager tried and also went back to the office to check the information sent to him by livingsocial and I was not even on the list of people who had purchased a voucher. I tried to contact livingsocial at that time but after being on hold for over 30 minutes I had to get back to work and hung up. As the voucher did not expire until March 20th, I decided to wait and come back another time. I went back on the 19th of March as the voucher was about to expire to try again and same issue. I spent over an hour and a half in the [redacted] and spoke with 4 different people at livingsocial (as did the manager) and no one was able to help. Livingsocial kept telling me my voucher was on file and paid for and should work, and [redacted] manager kept telling me he could not scan it and there's nothing he can do. No one at livingsocial offered us any resolution, they kept passing us back and forth between to departments and giving us the run-around. I finally told livingsocial that I needed a resolution here, as I had been standing in the [redacted] for almost 2 hours at that point. I would take any number of resolutions. I would use the $50 voucher that I had purchased, the original $25 purchase amount, or a refund. Either of those options was fine with me (which is nice of ME as I should have only accepted the offer that I had paid for.) They told me there was nothing they could do at that time and would get back to me. The next night (conveniently after the deal had already expired) they finally contact me with a generic email telling me that I would have to talk to [redacted] and that there was nothing they could do. I was furious. I paid THEM, I could not use THEIR voucher, and at that point I wanted a refund. I have gone back and forth 3 separate times now through email and they continue to tell me there is nothing they can do. So I should just lose my money? How is that fair to me? It's not my fault their voucher did not work, and the documents they sent to [redacted] with the list of purchasers on it did not include me. I deserve my money back.Desired Settlement: A refund of the original purchase price for the voucher I am unable to use, $25.

Business

Response:

On March 26, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

28, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased a voucher for [redacted] on

December 16, 2012 for $25. He is requesting refund because he attempted to use

the voucher the day before expiration and the merchant was not able to redeem

it.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may be issued within seven days of

purchase or if the merchant has gone out of business. [redacted]’s request is

outside of policy. He had the entire promotional period to use the voucher, and

we were able to confirm on the phone with the merchant while [redacted] was in

the store that it was the merchant’s system that was malfunctioning, not the

actual voucher. However, as a courtesy outside of policy, the purchase has been

refunded and will appear on his bank statement within 3-5 business days,

depending on his banking institution.

We hope that this

resolves [redacted]'s issue.

Best regards,

Review: I purchased a voucher for an service but after several attempts to schedule an appointment with the service, I find that the doctor was out ill and when I finally got someone to answer the phone in the mist of scheduling an appointment, she informs me that this voucher was for first time customers only. RIght after that on the same date, I contacted .Livingsocial for some sort of restitution to get my money back or credit or bucks, they have turned it down because the fine print stated that the voucher was for first time customers and I had a time limit of 7 days to cancel the voucher. I stated in my e-mail that I started calling the doctor office the same day that I originally received the voucher and did not get an answer to any of my phone calls in that time frame. If I had known about the first time offer at first, then I would have never spent my money. It was only when I did get someone at the office that it was explained to me that it was for first time customers only and that same day I sent the e-mail to LivingSocial and all I get is "canned" e-mail responses.

Your LivingSocial Help Request #[redacted]--VOUCHER NUMBER: [redacted]Desired Settlement: Either credit my credit card or LivingSocial Bucks or someway other than this voucher to use money

Business

Response:

On April 10, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted] Revdex.com Case Number [redacted]. LivingSocial received the complaint on April

14, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for Botox from [redacted] on March 19, 2013 for $149. She is requesting a refund because the

voucher is for new customers only and she has been to the merchant before.

Per LivingSocial’s

terms (livignsocial.com/terms), a refund may only be issued within seven days

of purchase or if the merchant has gone out of business. [redacted]s’ request

is outside of the refund policy. The fine print of the deal states that the

voucher is for new customers only. This information was available to [redacted] prior to purchase, as well as on the voucher itself after she made the

purchase. [redacted] has made numerous purchases with LivingSocial, and

therefore knows the policies and knows to read the fine print prior to

purchasing. As a courtesy, the purchase has been refunded in Deal Bucks as a

credit to her LivingSocial account. We encourage [redacted] to make sure to

read the deal description and fine print prior to making future purchases, as

she is not eligible for any refund outside of policy going forward.

We hope that this

resolves [redacted]' issue.

Best regards,

Review: I ordered a set of earpods from [redacted] in early march. I have not received them and I've been going back and forth with the company to no avail.

Hello,

I ordered a pair of earpods from apple depot. Initially, I was overcharged and the issue was resolved. However, I paid extra to expedite my order on April 11 and still have not received my order. I've contacted the company and I get the same message asking about my voucher number but nothing is being done to resolve this issue. I paid via paypal. The thing that upsets me most about this company is that they don't have a number for customers to contact them. Its absurd!Desired Settlement: I want a full refund back from the company. I purchased a deal from livingsocial for these earpods and will also need them to resolve this with livingsocial to refund my money.

Business

Response:

On April 25, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 29, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made on March 16, 2013 in the amount of $15 for [redacted] would like LivingSocial to assist in acquiring a refund from [redacted] since she paid additional money for expedited shipping.

Review: I purchased a voucher for pressure washer services and have been unable to schedule an appointment for over four months. At the beginning of February, I called the merchant and was told that they did not have any availability and to call in March. I then called in March and again was told that they did not have any availability. Since March, I have called four times and have been unable to reach a live person to schedule an appointment. In May, I spoke with [redacted] at Living Social and he was unable to connect with the merchant. At the end of May, I spoke with Alyssa at Living Social and she also was unable to connect with the merchant. [redacted] gave me an email address but it was not the merchant's email address. I purchased a voucher that is completely useless. Living Social has failed to honor the agreement.Desired Settlement: Please refund my credit card.

Business

Response:

On May 28, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 28, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she has been unable to reach the merchant to schedule an appointment over the course of four months.

Our Merchant Services team has confirmed that this merchant is open and honoring vouchers, However, as a courtesy, a full refund has been processed in the form of LivingSocial credit. [redacted] now has a balance of 89 Deal Bucks that will be valid until May 29, 2018. These Deal Bucks will be applied automatically to her next LivingSocial purchase unless specifically restricted by The Fine Print of the deal.

We hope that this resolves [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because it is false that the vendor is accepting vouchers. Please refer to the vendor's website on Facebook where there are multiple complaints about no response from them. Multiple customers have stated that the vendor does not respond to emails, phone calls and customers cannot leave messages. This is unacceptable and a violation of the [redacted] Deceptive Trade Practices Act. Here is the vendor's website [redacted]

I also asked Living Social to make the appointment but they were unable to contact the vendor. I demand a refund to my credit card. I do not want a credit.

Regards,

Business

Response:

On May 28, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our May 29, 2013 response on June 4, 2013. [redacted] rejected LivingSocial’s response via the Revdex.com because she is seeking a cash refund for a deal she purchased.