LivingSocial, Inc

Review: I purchased a car detail deal from living social and accepted the first available date from the service provider in order to get my car done. The service provider did not show up nor did he call to inform me. After a few days living social reached the service provider who claimed to have an emergency funeral to attend. That was not my issue however unfortunate. I had made special arrangements to get the car detailed before I sold it that week. I had to pay someone else to perform the job.

I would like to get a full refund from living social as they have lost a frequent customer in me. I requested a refund the same day that the guy did not show up for the job. They informed me that I missed the refund window by a few days. Well the service person missed the appointment and my inconvenience has not been taken into account.

[redacted] business did offer apologies but I no longer require their service.Desired Settlement: I require a full refund due to this negligence. This is a fair request as in the field that I work in if I were not to show up for work without informing anyone so that I might attend a funeral, I would be released from employment. Face it, funerals are not impromptu. They are planned after a loss. This is unfortunate but this is about business

Business

Response:

On June 22, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on June 23, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased a voucher on April 15, 2013 for $72, and the merchant did not show up for the scheduled appointment. [redacted] was initially denied a refund when she contacted LivingSocial.

Review: I purchased a [redacted] voucher for a 1-year Car Sharing Membership and $30 in Driving Credit, because it covered the [redacted] application fee and was a generally great looking deal.

For 2 months after first applying, I intermittently checked back in with [redacted], both online and in-person at their local office. Finally, I called this morning to see what was the hold up. [redacted] could not provide a reason for my incomplete application, but that "my application term had expired."

Having not the best taste in my mouth regarding [redacted]'s service, I asked what I could do to resolve the situation. They said I could pay the application fee again, and then I could essentially cross my fingers and go from there. I kindly declined, and then they referred me back to LivingSocial to obtain a refund for the incomplete application.

Enter LivingSocial:

I was eventually transferred to [redacted], a Senior Consumer Services Representative at LivingSocial. He told me that LivingSocial showed that my voucher had expired and therefore LivingSocial could do nothing.

I explained the situation again, reiterating that I had used the voucher within the time frame indicated. [redacted]'s response was accusatory and said that "proof would have to be provided." I offered that I had an e-mail from [redacted] confirming the use of my voucher. Happily, that seemed to be an acceptable form of proof.

After forwarding [redacted]'s e-mail, [redacted] responded back that it was up to me to follow-up with [redacted] regarding the application, and "it seems as though the voucher was not redeemed to completion." Yes, obviously, as this is why I am sought the refund in the first place. [redacted] did not provide services and LivingSocial did not honor the voucher-cost refund.

The whole experience, both with [redacted] and LivingSocial has been disheartening. As these are two well-known and presumably reputable companies, I would have assumed better customer care if nothing else. I never received an explanation from [redacted] nor LivingSocial as to just what exactly happened, aside from by being short $30 for no reason.Desired Settlement: Full refund of voucher-cost ($29) from LivingSocial.

Business

Response:

On September 3, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September 5, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she redeemed her voucher with [redacted] in the time allotted; however there was an issue in which the application was not 100% complete. **. [redacted] would like a refund for this voucher.

Review: On July 28, 2013, purchased 5 vouchers fro Living Social for myself from their "pull-down" menu that allowed multiple purchases of such a voucher. I used 3 of these vouchers, on 15 August, 8 Sept, 15 September. When I returned on 3 November to use one of my last 2 vouchers, I was told by the merchant that "Living Social should not have sold more than 1 voucher per person, it was a Living Social error, and we cannot take more vouchers from you; contact Living Social and they will give your money back to your credit card."

I contacted Living Social multiple times by email, and they continue to offer me "Deal Bucks" which I don't want. I want my credit card refunded for the vouchers that THEY sold me that now the merchant won't take. It is not my fault that this issue, which is the merchant not taking my voucher, is happening outside the 30 day refund window - that is a dispute between Living Social and the merchant!

Voucher #[redacted], #[redacted]

The total is $50Desired Settlement: I want an email apologizing for the amount of time and energy I have spent on pursuing what is a fair refund for a Bait-and-Switch, and I want my credit card refunded $50. I don't want their Deal Bucks.

Business

Response:

On November 5, 2013 the Revdex.com

received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received

the complaint on November 8, 2013. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased five vouchers on July 28, 2013 for $125 and two

of those vouchers are not being honored.

We’re sorry to hear that **. [redacted] has not been able to redeem two of her vouchers.

Our records indicate that the merchant did successfully honor three of her

vouchers and we offered **. [redacted] a

refund in LivingSocial credit for the amount of the two she was unable to use. Despite

**. [redacted]’ request being outside of policy, as a courtesy,

LivingSocial has processed a refund for her two vouchers back to her credit

card used to make the purchase.

We hope that this resolves **. [redacted]’ issue.

Best regards,

Review: I purchased a living social voucher for mobile detailing from [redacted] Detailing in April. In June I contacted Living Social via email to advise them that the company was not returning my calls and that I wanted a refund. They responded that they could reach the company via email and I was past the time for a refund. I advised them I still was unable to get through and they still would not issue a refund.Desired Settlement: I would like a full refund of $100

Business

Response:

On November 15, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted]. LivingSocial received the complaint on November 16,

2013. **. ** sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a deal for [redacted] Detailing in April, and

since purchasing the deal, she hasn’t been able to contact the merchant. When

she contacted LivingSocial about this issue, she was advised to email the

merchant, but never received a response. [redacted] would like to be refunded.

We understand [redacted]’s experience was disappointing, and we're sorry

for that. We would like to investigate this issue for them but aren't able to

locate their LivingSocial account based on the information provided. If [redacted]

would please respond and let us know the email address on their LivingSocial

account or the voucher number, we would be happy to assist further.

Best regards,

Consumer

Response:

[

To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The voucher number is [redacted] purchased on April 20, 2013. The email address is [redacted] and the reference number I was given from Living Social when I emailed to complain is #[redacted].

Regards,

Business

Response:

On November 16, 20133, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received

rejection of our November 17, 2013 response on November 18, 2013. [redacted]

rejected LivingSocial’s response via the Revdex.com because we were

unable to locate her account with the information provided, and she would like

to request a refund.

LivingSocial apologizes

for the experience that [redacted] has had with this deal. We are more than happy

to assist [redacted] further; however we take account security very seriously. We

would like [redacted] to contact us directly by visiting us at

help.livingsocial.com or calling us at ###-###-#### so we can locate her

account and help resolve her request.

We hope that this resolves

[redacted]’s issue.

Best regards,

Review: On 7/13/13 I purchased a Living Social Voucher for [redacted] mobile auto detailing for $59.00. ( Voucher # [redacted]). When I went to try to redeem the offer in November at the end of September beginning of October, I was unsuccessful in contacting any employee at [redacted]. I had left messages, emailed them directly from their website, and even emailed the address from my personal email account. I had not gotten any response from the company, and by that point the voucher expired at the end of October. I then emailed Living Social with the help request # ( [redacted] ), and was told by a Living Social Rep that [redacted] was very busy during the last month of the voucher. I then responded again to that ticket on 11/23/13 stating that I had still not even received any call back or email from [redacted] after the 2 voice mails and multiple emails I sent, and this was even after the voucher has expired, and to this day I still have not heard from [redacted]. Living Social then emailed me stating that since I was beyond the 7 day period of purchasing the voucher that Living Social could no longer refund the purchase amount and I could use the money paid to Living Social towards a service at [redacted] for the price I paid of $59.00. However, since I have still not heard from [redacted], I do not think that would be an option. If I would have known that a couple months down the road I would not have been able to redeem this offer, that I would have asked for a refund within the return policy. I purchased a product, and I was not able to redeem it, and it does not state anywhere in the fine print that an appointment needs to be scheduled months in advance. I did everything the voucher stated by calling and trying to schedule the appointment, but no response was given from [redacted].Desired Settlement: I would like a refund for the product that Living Social promoted, but the company could not honor. It may not the fault of Living Social, but I feel that they are responsible for the clients they promote and the agreement they make with those respective companies.

Business

Response:

On January 28, 2014, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on February

2, 2014. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he was unable to contact the merchant to schedule an

appointment for an auto detailing service he purchased.

We reviewed **. [redacted]’s request,

and apologizes for any inconvenience he experienced with this deal. The

merchant was very overwhelmed with this deal, and even agreed to honor the

vouchers past the expiration date. We apologize [redacted] wasn’t made aware of

this. A refund in the form of 47.20 Deal Bucks has been credited to **. [redacted]’s

account. This credit is equal to the amount paid for the voucher.

We hope that this

resolves **. [redacted]’s issue.

Best regards,

Review: Ordered some MFi Charging cords on livingsocial.com. They gave me codes to order from [redacted].com. [redacted] has not responded to any of my emails. Livingsocial has given me fake routing #s to cover up their vendor.

I have still not received any cords after 2 months and Livingsocial has yet to respond to me on where my product is.Desired Settlement: I would like to know where my order is and delivered. If they cant provide a product then id like my money back, not credit.

Business

Response:

On June 11, 2014, the Revdex.com

received a complaint about LivingSocial from [redacted], Revdex.com Case Number

[redacted]. LivingSocial received the complaint on June 14, 2014. **. [redacted] sent a

complaint via the Revdex.com regarding LivingSocial because on

April 21, 2014, **. [redacted] ordered five vouchers for [redacted]’s

[redacted]-Certified Lightning USB Cable totaling in the amount of $36, which he had

not received

We have reviewed **. [redacted]’s request and we

were able to verify that the items were delivered on June 11, 2014. Due to the

delay in shipping, we have issued **. [redacted] 15 courtesy Deal Bucks to use

towards a future purchase with LivingSocial. These Deal Bucks are a form of

LivingSocial credit and are good for one year to use towards another deal

unless restricted in the Fine Print.

We hope that this resolves **. [redacted]'s issue.

Best Regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Regards,

Your $15 credit doesn't make up for the $36 that I paid to buy these cables. Your shipping information again was not verified correctly because almost a week later, I have not received a package from anyone but just received another fake shipping detail from them. Being that they're from [redacted], I could've rode my bike up there and back and got my purchase faster and more secure. 1) why am I always given a fake tracking #? Do you guys actually call and confirm this information or do you just ASSUME its correct AGAIN?2) why are you guys stalling and giving me Bucks credit for less than what I paid if the intention is to never deliver your goods?3) If you DON'T ever intend on delivering the product I ordered then I want a FULL REFUND. [redacted]

Business

Response:

On June 17, 2014, the Revdex.com

received a complaint about LivingSocial from [redacted], Revdex.com Case Number

[redacted]. LivingSocial received the rejection of our June 14, 2014, response on

June 17, 2014. **. [redacted] rejected LivingSocial's response via the RevDex.com because on April 21, 2014, **. [redacted] purchased four vouchers for

an [redacted]-Certified Lightning USB Cable from [redacted] on our website, in the

amount of $36. **. [redacted] had contacted our customer service on May 28, 2014, and

was given incorrect shipping information for his items. **. [redacted] was given 15

courtesy Deal Bucks for this inconvenience.

**. [redacted] states that the 15 Deal Bucks credit

does not make up for the $36 he had spent on the cables.

LivingSocial greatly apologizes for the inconvenience that **. [redacted] has had in

receiving his items. We have reviewed the case, and we were able to get in

contact with [redacted], and have the items re-shipped out to **. [redacted]. **.

[redacted]’s new tracking number is [redacted], which is available on [redacted]. **. [redacted] should receive his item

by the end of this week.

We hope that this resolves **. [redacted]'s issue.

Review: We purchased two living social coupons for [redacted] One was a gift for our son. They were both booked for the same day according to the specifications of the coupon. The day before the event, we received via email 13 pages of disclosures. The day of the event we read the disclosures and liabilities. We absolutely would not sign the waivers until we had legal counsel review our potential loss. These waivers should have been disclosed and provided prior to purchasing this event.Desired Settlement: Upon calling this morning, we were told one voucher would be refunded and the other would not. We are requesting both refunded as neither was used.

Business

Response:

On September 20, 2014, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number

[redacted]. LivingSocial received the complaint on September 22, 2014. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because

she purchased a voucher for a driving experience with [redacted] for

her son, scheduled for September 13, 2014. She claims she received 13 pages of

disclosures the day before the event and wanted to review them with legal

counsel prior to signing them. [redacted] is requesting a refund for the

remaining voucher on her account since her son didn’t attend the event as

scheduled.

LivingSocial apologizes for any concerns [redacted] had with completing the waivers required by [redacted]. This experience

is specifically for the participant to operate a motor vehicle, classified as a

“Supercar”, that is owned by [redacted]. It is standard business

practice for waivers of liability be completed to attend these types of events.

LivingSocial was able to confirm that [redacted] provides participants with the required disclosures and waivers

at the time the reservation is completed on their website. This is to ensure the

participants have ample time to review the terms and conditions associated with

partaking in the experience. [redacted] has confirmed that the reservation

for [redacted]’s son was completed on June 16, 2014 and the waivers were sent with

the reservation confirmation, to the email address provided at the time of

registration. These disclosures are also available directly through [redacted]’s website.

[redacted] contacted LivingSocial on September

14, 2014 to request a refund for her vouchers since her son wasn’t able to

attend due to concerns with the disclosures. At the time of [redacted]’s

request, only one of her two vouchers had been marked as redeemed by [redacted] because there was a reservation associated with this redeemed voucher.

Although these vouchers were non-refundable, LivingSocial provided [redacted]

with a courtesy refund to the method of payment for the unused voucher. Since a

reservation was made using her son’s voucher, and wasn’t canceled within [redacted]’s cancellation policy, LivingSocial is denying [redacted]’s

request for a refund of her redeemed voucher.

We hope that this resolves [redacted]'s

issue.

Best Regards,

Sarah

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: we felt we were misled. We should have been told upfront of all the disclosures. We had recently purchased a similar activity at the racetrack in [redacted] also from Living Social. It was a fabulous experience and certainly more dangerous. I did not have to sign a waiver like this one. Sorry - disclosures should have been very clear from the beginning.

Regards,

Business

Response:

On September 20, 2014, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number

[redacted]. LivingSocial received the

rejection of our September 25, 2014 response on September 29, 2014. [redacted] rejected

LivingSocial's response via the Revdex.com because she feels misled

by the offer for [redacted] is stating that the

disclosures should have been made clear from the beginning.

LivingSocial sincerely apologizes that [redacted] feels misled by the offer for [redacted]

confirmed that the disclosures were sent to the email address provided to them

at the time the reservation was made on June 16, 2014. The first contact LivingSocial

received from [redacted] regarding the disclosures was after the date of the

event. The disclosures were sent to the email address used to complete the

reservation 89 days prior to the event, giving ample time for them to be

reviewed, as well as time for the pending reservation to be canceled if they

weren’t in agreement with the terms and conditions associated with this event.

Since [redacted] and her son failed to cancel the September 13, 2014 reservation

with [redacted], the voucher has been forfeited and is no longer

eligible for a refund.

We hope that this resolves [redacted]'s

issue.

Best regards,

Sarah

Consumer

Response:

Disclosures should have been made PRIOR to purchase.

Review: [redacted]

I am rejecting this response because:

Regards,

Review: On September 12th I ordered a voucher to purchase a [redacted] Speaker from a partner of this company for $19. The partner company accepted the voucher and charged me an additional $5 shipping. The I have discovered that partner company does not seem legitimate (it is [redacted]) and does not reply to requests for an order update. I reasonably suspect that I am never going to receive the item and I would like Living Social to refund my $19 voucher purchase fee.Desired Settlement: I would like the $19 I paid for the product to be refunded to me.

Business

Response:

On September 28, 2014,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September 29, 2014. [redacted] sent a complaint via the Revdex.com regarding LivingSocial

because he purchased a voucher for an [redacted] Speaker from [redacted] on

September 12, 2014. He redeemed his voucher and paid $5 directly to [redacted] for

shipping. [redacted] claims that [redacted] hasn’t replied to his request

for an order update. [redacted] states that he would like for LivingSocial to

refund the $19 paid for this voucher.

LivingSocial sincerely

apologizes that [redacted] hasn’t responded to [redacted]’s request for an update on

his order. Upon review of [redacted]’s request, we found that shipping can take

two weeks from the date of redemption for the item to be received. We

understand today is three days past this two week period, so we’d be more than

happy to reach out to [redacted] on [redacted]’s behalf to request a status of his

order. Prior to this Revdex.com Case, LivingSocial was unaware of any trouble Mr.

Hurley was experiencing with contacting [redacted]. As of today, [redacted] has made

no attempt to contact LivingSocial to request assistance with this

purchase.

At this time, LivingSocial

is denying [redacted]’s request for a full refund of the amount paid for this

voucher since it has been redeemed on [redacted]’ website. If it is determined that

[redacted] will not be providing [redacted] with this item, we’ll be happy to

proceed with a refund at that time.

If [redacted] would like

LivingSocial’s assistance with requesting a status of this order, we ask that

he contact us directly at help.livingsocial.com, so we can collect the order

information provided by [redacted] at the time he redeemed his voucher on their

website. This information will allow us to reach out to [redacted] to request the

status of his order.

We hope that this

resolves [redacted]'s issue.

Best Regards,

Sarah

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Was gifted a voucher for a massage. No one at the business would answer the phone and was not able to redeem. Many other people had the same experience. (see yelp http://www.yelp.com/biz/noelanis-massage-therapy-honolulu). Livingsocial would not give me a refund, stating that the original person had to call them to get the refund themselves. This makes no sense, as it was a gift to me.

Review: Dear

On May 30, 2012, I purchased a voucher from LivingSocial for a 2-night stay, including nightly 5-course dinner with a glass of wine, one lunch, chocolate chip cookies upon arrival and nightly wine tastings at the [redacted]. The voucher expires June 30, 2013. During January, 2013 (six months before the voucher expired), I called the [redacted] to redeem the voucher. They told me they had oversold the LivingSocial deal, they were completely booked through June 30, 2013, and were no longer honoring the voucher. I called LivingSocial. They called the [redacted] and were told the deal had been extended, but only for the time period October 2013 - March, 2013. Furthermore, the [redacted] would not be taking any reservations from LivingSocial customers until September, 2013. Based on queries I've made to the [redacted], at least one weekend in October is already full. Not being able to make a reservation until September is going to severely limit availability. They are accepting reservations from non-LivingSocial guests.

It is my understanding that while I do not have a contract with LivingSocial, they have a responsibility to ensure that the suppliers they use can actually provide the goods and services in the time frame suggested. I sent LivingSocial $181 as consideration for a voucher that I assumed was valid. That voucher is no longer being honored. I acknowledge that the voucher does say, "subject to availability." However, at the end of February, I emailed the [redacted] (as a non-LivingSocial customer) to make a reservation for mid-May, 2013 in one of the specified rooms and they seemed to have plenty of availability. There is nothing on the voucher that indicates only a certain number of days are available for LivingSocial customers.

I would like a full refund of the amount paid for the voucher, $181. I do not want a credit to my LivingSocial account.

Kind regards,

[redacted]Desired Settlement: Full refund to credit card.

Business

Response:

On February 26, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted] LivingSocial received the complaint on March

5, 2013. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for a two night stay for two at

[redacted] on May 31, 2012 for $181. She is requesting a

refund because she was not able to schedule a reservation with the merchant due

to lack of availability for LivingSocial customers.

[redacted]s voucher

specifies that a refund may only be issued within 30 days of purchase, so her

request is outside of the refund policy. Reservations are subject to

availability, and the merchant has extended the date they will honor vouchers

in order to accommodate all the customers who purchased vouchers. However,

LivingSocial does understand [redacted]’s frustration. As a courtesy outside of

policy, her purchase has been refunded back to the original form of payment.

This is 10 Deal Bucks in LivingSocial credit and $171 back to her credit card

on file. It may take 3-5 business days to appear back in her account, depending

on her banking institution.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: While we purchased this product in OCTOBER of 2012 and did not get an appt unit late January 2013, we still wanted the product. The day of January 22 came and went without so much as a call- we called and rescheduled the following day only to learn we have been RESCHEDULED for March 9th (A SATURDAY) and my wife received a call the day before we were scheduled between 10-2pm (We originally were told between 4-6pm) Still NO SHOW. We called several times and were told they were on their way. NO ONE EVER CAME or called.

This was for air duct cleaningDesired Settlement: We want back the $40 we paid for a service never received.

Business

Response:

On March 25, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March 28, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she is requesting a refund due to a bad merchant experience.

Review: I purchased a Living Social deal for lawn treatment within 5 days of contacting their vendor [redacted]. I purchased this deal on the 11th and contacted the vendor on the 12th of March. [redacted] also up sold me additional treatments for the rest of the year for an additional $320. Then said they would contact me within the week to schedule service. [redacted] has not reached out to me and as a result I called the vendor [redacted] and asked for refund. [redacted] refused refund and said they have a zero return policy. I said that's fine, but my lawn is growing weeds and their service was past the fine print in the living social deal that stated service within 5 days. I disputed the additional charges of $320 with my credit card and are waiting response on that issue. However the remaining $38 dollars that was paid to Living Social has not been refunded and Living Social is non-responsive to my requests for refund since their initial denial on 3-25 stating that the vendor marked the deal as used and that they will not refund deals marked as used.

"Hi [redacted],

We are sorry you are having difficulty with scheduling with [redacted]. The merchant has marked this voucher as redeemed. That most likely means they are in the process of scheduling. Please contact the merchant at [redacted] to discuss their options.

We are unable to offer you a refund or credit as this is outside of our refund policy.

If you still have questions, please reply to this email. We're happy to help!

Thanks for LivingSocial!

[redacted] | Consumer Services | LivingSocial | help.livingsocial.com"

I've attempted to contact Living Social twice since this communication and they fail to respond.Desired Settlement: Full refund for services not rendered.

Business

Response:

On April 1, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April

3, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased a voucher for fertilizer and weed treatment

from Dr. Green on March 10, 2013 for $38. He is requesting a refund because the

merchant did not service him within five days as specified on the voucher.

LivingSocial

apologizes for [redacted]’s experience. Because he purchased an additional

package from the merchant that involves further service, the merchant felt that

the timeframe for service was extended beyond the five days for just the

LivingSocial deal. However, since [redacted] canceled those services and the

merchant will now not be performing any service, the purchase has been

refunded. It will return to his bank statement within 3-5 business days,

depending on his banking institution.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a service from them for a deal from [redacted] Cleaning Services. When calling the company they do not answer the phone at any time of the day and there's no messaging system. When contacting LivingSocial about the problem and asking for a refund they were simply stating the companies number changed but it's the number I've been calling. Now Living Social doesn't even acknowledge my support requests or return my emails. I think this is wrong that they are not refunding the money or making good on the deal.Desired Settlement: Get my money back.

Business

Response:

On July 2, 2014, the Revdex.com received a

complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on July 3,

2014. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased a voucher for [redacted] Cleaning Services

on February 20, 2014 for $39 and has not been able to contact the company to

schedule an appointment. **. [redacted] contacted LivingSocial via email on June

19, 2014 and was sent a response on June 20, 2014, which confirmed that [redacted] Cleaning Services was able to be contacted at the number listed on the

voucher. LivingSocial received a response from **. [redacted] on June 30, 2014 to

inform us that he still wasn’t able to get in touch with this company. After

further investigation, we were able to confirm **. [redacted]’s difficulty reaching

the merchant, so we have processed a full credit card refund of $39 to **.

[redacted]’s card ending in [redacted].

We hope this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: We bought 2 Pre-paid vouchers thru living social for painting and power washing and have not been able to get the company to perform the services.

We bought 2 Pre-paid on 12-Nov-12 vouchers thru living social for painting and power washing and have not been able to get the company to perform the services.

Voucher Numbers: [redacted] $75.

[redacted] $99

Living Social will not refund our money, and since they advertised the services and we paid them for the services they are responsible for either providing the services or refunding our money. This is wire fraud since the transaction was executed using the internet.

We have called, and emailed more than 10 times in the past months without any acknowledge or response.

We had a scheduled appt for 2-Jan-13 that we made on 15-Nov-12 but they never showed up.

Our vouchers expire in March and we are unable to get our money back from living social.

We have tried emailing and phone calls to the service company but they never respond. We filed with the Raleigh NC Revdex.com but they were unable to get a response from the service company either.Desired Settlement: We would like our money refunded since we could not get the services performed by the company that Living Social represented

Business

Response:

On March 5, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

5, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased two vouchers for house painting and

powerwashing from [redacted] on November 12, 2012 for

$174. He is requesting a refund because the merchant did not show up to one

appointment and he has not been able to get in contact with them since.

LivingSocial

apologizes for [redacted]’s experience, and the feedback has been escalated to

the proper department. The purchase has been refunded and may take 3-5 business

days to appear on his bank statement, depending on his banking institution.

We hope that this

resolves [redacted]'s issue.

Best regards,

Review: I purchased a deal for a bracelet on 2/24 and neither living social nor the merchant can provide any update on where it is. I think I have been scammed.Desired Settlement: I want a refund

Business

Response:

On March 16, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

20, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased voucher for a designer [redacted] from

[redacted] on February 25, 2013 for $11. She is requesting a refund

because the item did not arrive and the merchant had not responded to her

inquiries.

LivingSocial

apologizes for [redacted]’s experience. She was in contact with a supervisor

in our Consumer Services department and a refund in Deal Bucks was agreed upon

on March 20, 2013. That credit is in her LivingSocial account and will apply

toward future purchases.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

Just to be clear, I did not agree with the refund in deal bucks but was told that was the only option. I requested an actual refund to my credit card.

Regards,

Business

Response:

On March 16, 2013, the RevDex.com received a complaint about LivingSocial from[redacted],

Revdex.com Case Number [redacted]. LivingSocial received the rejection of our March 26,

2013 response on March 27, 2013. [redacted] rejected LivingSocial’s response

via the Revdex.com because she requested a credit card refund.

We’re sorry we weren’t able to fulfill [redacted]s request. Her courtesy Deal

Bucks refund remains on her LivingSocial account and the credit will apply

toward her next purchase.

We hope that this resolves [redacted]s issue.

Best regards,

Review: I purchased a deal that includes an alignment, wheel balance, and tire rotation for $50. I proceed to have my alignment done the following weekend. The technician that was in charge of fixing the alignment did an extremely horrible job. My car had a straight steering wheel and after four attempts, my car came out dysfunctional with the steering wheel out of place aiming towards the left about 15 degrees(this poses a health threat which can potentially cause my car to swerve in the wrong direction). In addition, they DID NOT perform a wheel balance and tire rotation. I have tried several times reaching out to living social regarding this issue and they will not refund me. The technician at [redacted] enforced that I will receive a refund. This made me lose 2.5 hours without having the issue of my alignment fixed and the other services. I needed to address this problem with another autoshop that fixed the alignment within one hour plus $59.

The address of the service shop with contact information is:

The technician was a skinny fella with glasses.Desired Settlement: $50

Business

Response:

On May 6, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 7, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he would like a refund for a purchase made on April 25, 2013 in the amount of $50 for [redacted].

Review: I ordered a Living Social deal to [redacted]. The deal read "200 to spend on prescription glasses and sunglasses". I assumed that this meant that the glasses had to be a prescription, but the sunglasses did not have to. In the fine print, it says "must be a complete pair of glasses (lenses and frames)". However, in no part of the voucher does it ever use the term "prescription sunglasses", nor does it say "must be a complete pair of sunglasses". My friend and myself both bought the coupon after viewing it and thinking we would be able to buy a regular, non-prescription pair of sunglasses with the voucher. When we went to do so, we were told that we must buy prescription sunglasses in order to use the voucher. The merchant at [redacted] also informed us that we were not the first ones to make this mistake; many others had come in with the same misconception. I wrote to Living Social asking if we would be able to get a refund, since the voucher had used deceiving language. However, they replied that because it was past the 7 day refund policy, there was nothing they could do. I do not think this is fair, due to the fact that we tried to use the coupon well within the expiration date, and had no way of knowing it would not work until I tried to use it.Desired Settlement: I am hoping that my friend and I will be able to get refunded the original 50 dollars per person that we spent on the coupons.

Business

Response:

On June 5, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on June 15, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because the wording of the deal copy was misleading and [redacted] would like a refund.

Review: I received an email for gutter cleaning. Purchased for $39. Company never provided service. Living Social will not refund my money.

I received an email solicitation from living Social for 40 feet of gutter cleaning for $39 to be provided by [redacted] and [redacted]. Mae appointment for 7/13/13 @12pm. Was called on 7/13 @12pm that the appointment was canceled due to rain. Made new appointment for 7/15. no one showed or called. Complained to Living Social cust service who call company and was told they will call me which they did. Spoke with [redacted] who made appointment for 7/16. No one showed.

Service was never performed and I have requested a full refund. Living Social will not refund my money.Desired Settlement: Full refund.

Business

Response:

Review: I purchased a voucher from Living social for two one hour massages from the [redacted]. No where in the body of the advertising does it say that both massages need to be used by the person whose name appears on the certificate. However apparently at the bottom of the ad, below the portion of the ad visible on the computer screen unless you scroll and below the map that shows the location of provider), in small print it states "all services must be redeemed by the same customer." However it is not readily visible, in addition the meaning of that sentence is not clear. In my opinion if I purchased massages for my wife and myself on the same day and paid for them with the voucher I would be redeeming all services. I was informed I would have to use both massages for myself or gift them to my wife and use both massages for her. I asked for refund but was turned down. I have had other instances of problems with living social vendors not listing conditions or changing items after the fact. I find their practices to be false advertising and dishonest.Desired Settlement: The money should be refunded. I will accept living social credit but would prefer straight to credit card refund as I am unlikely to continue to use their service due to poor customer service and dishonesty.

Business

Response:

On July 31, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on August 2, 2013. **. [redacted] sent a

complaint via the Revdex.com regarding a purchase made for [redacted] in the amount of $39.00 on February 13, 2013.

LivingSocial apologizes for the experience that **. [redacted] has

experienced pertaining to the redemption for the voucher purchased toward [redacted]. Per LivingSocial’s

refund policy (www.livingsocial.com/terms),

a refund will be issued within seven days of purchase or if the merchant has

gone out of business. We apologize for the confusion that **. [redacted]

experienced during the purchase process of the voucher, however the fine print

of the promotion clearly denotes that all services must be redeemed by the same

member. We encourage **. [redacted] to contact the merchant directly for redemption

or gift the voucher to a friend or family member to redeem.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The policy on refunds is NOT clearly stated. The ad HID the stipulation on a single user and the stipulation is not clearly worded. I contest the phrase single redeemer meaning a single person getting the massage. If Living Social refuses to the wrong thing and the Revdex.com can not help resolve the issue I will have no choice but the explore legal options including filling a false advertising complaint with the FCC, California Department of corporations and filing a small claims suit against living social. This is bait and switch in its purost form and it will not be tolerated.

Regards,

Review: I ordered an iphone 5 charger case from [redacted] through livingsocial. It took a month to send it, even though they took my money the same day I ordered it. I tried to cancel the order before it was shipped but no one would respond to my messages. Then when they FINALLY shipped it, it didn't work the way it was said to work. So I called both companies and neither would refund my money. They each pointed the finger at each other saying that it couldn't be refunded because I would have to work with the other company. [redacted] said I couldn't have it refunded because they had already shipped it, even though I tried to cancel the order before it was shipped. Now I'm out my money and a product that doesn't work right. This is the second time I've had bad luck with them.Desired Settlement: I just want my money back, $21.00 for the product and $4.95 shipping.

Business

Response:

On September 29, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on October 1, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she is requesting a refund for a purchase made on August 22, 2013 in the amount of $21 for [redacted].