LivingSocial, Inc

Review: Livingsocial advertised on their website that [redacted] was selling pearl sets and the exact delivery dates was 2-4 weeks. After I paid on Livingsocial websites and waited patiently for 4 weeks, nothing was delivered.

I have contacted Livingsocial and [redacted] for delivery and/or refund, both of them asked me to ask the other part for a "refund". I was told by Livingsocial that "a delivery is soon", but not even a thing was delivered. Many other customers have the same issues with Livingsocial and [redacted] sales. I have been collecting the list and some of them call Livingsocial/[redacted] "scammer".Desired Settlement: I require a full refund.

Business

Response:

On April 30, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 30,

2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for a pearl set from [redacted] on April 3, 2013 for $29. She is requesting a refund because the item has

not arrived yet and she read negative reviews online for the merchant.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be issued within seven days

of purchase or if the merchant has gone out of business. [redacted]’s request is

outside of the refund policy and she is not entitled to any form of refund. The

fine print states to allow 2-4 weeks for delivery, and [redacted] did not wait that

specified period of time before requesting a refund. In addition, it is not

uncommon for the merchant to receive a very high volume of orders within the

first month of the promotional period due to customers ordering right away. [redacted] was informed that we contacted the merchant and they stated that the item

would be on its way. The merchant requested to be contacted at [redacted]

for more information. The LivingSocial representative that [redacted] was emailing

with has processed a refund in Deal Bucks as a courtesy outside of policy. This

credit may be applied to future purchases. Please note that [redacted]’s item may

still arrive, as the merchant stated the order was processed, but [redacted] did

not want to wait for the arrival.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I ordered the "pearl set" on April 3rd and 2-4 weeks from april 3rd is to April 17th May 1st. I still haven't received a thing from [redacted] and today is May 2nd.

Review: I purchased a 2 night stay at a bed and breakfast winery in Oklahoma in May 2012 that was to expire in June 2013. I called right away and scheduled for April. I found out in December that I would have to have surgery in April and called right away to reschedule. They had a phone message that said they were all booked up till October and if you had a living Social voucher you would get to use it as a gift certificate but would still have to pay the other half in cash. I call over 6 months before the expiration date. I have tried to talk both with the winery and Living Social about this problem to no avail. I fell Living Social sold more vouchers than the business could accommodate. I have asked for a credit not refund. I feel they were fraudulent with this deal.Desired Settlement: I would like a credit of $181.00 on Living Social.

Business

Response:

On June 9, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial

received the complaint on June 15, 2013. [redacted] sent a complaint via

the Revdex.com regarding LivingSocial because she was denied a

refund for her [redacted] voucher.

As has been previously explained to [redacted], the voucher in

question is subject to availability. [redacted] canceled her original reservation

at which time the merchant no longer had availability prior to the expiration

date of June 6, 2013. As it was specifically noted that the voucher is subject

to the merchant’s availability, neither a refund nor credit will be given.

We are sorry that we will be unable to resolve [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Regards,

Review: I purchased a Living Social coupon and can't get the merchant to respond to my request for redemption. I've contacted the merchant multiple times and they won't contact me back. Due to this, I'm requesting a refund of my money from original purchase that I made through Living Social.

Customer service with Living Social says they won't give me a refund and obviously that's unacceptable. I feel like I've been stolen from and want my money back.Desired Settlement: All I want is my money back. I don't think that's too much to request.

Business

Response:

On June 4, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on June

15, 2013. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because he was denied a refund for his [redacted] voucher.

As has been

previously communicated to [redacted], a refund is only given within seven

days of purchase or if the business closes. As neither case applies here, a

refund will not be available for this purchase.

We are sorry that

we won’t be able to resolve [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: Living social was compromised back in late April. I lost all my vouchers and my $75 credit. I have tried to remedy the situation through repeated emails and one very long telephone call. I was put on hold for most of the 30 min. conversation. Was promised a week ago by [redacted] my account would be restored and still nothing. In the [redacted] over 40 people reviewed with the same complaint. How can they continue to sell vouchers when they won't restore our accounts??Desired Settlement: Restore my account with all my vouchers and my credit immediately.

Business

Response:

On June 15, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on June 15, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she needs her LivingSocial account reactivated.

Review: I purchased the [redacted] deal in January 2013. I live in [redacted] California. Before I purchased the deal I made sure to check that there was one by my house. Living Social showed that I would be able to redeem this voucher at [redacted], just four miles from my house.

I called to make the appointment and was told that they no longer accept vouchers from living social and I would have to travel 30 miles from my house if I wanted to redeem the voucher. This is false advertising!!!!

Living social still has it on their site that you can use the deal in [redacted], CA.

I contacted for a refund, or even deal bucks, and all they sent back were two generic "we are sorry, we can't refund" messages that are automated.

This is the third time I have had issues with living social. I for one, will never purchase another deal from them. I had the same issue with [redacted] once, and they refunded my account within 24 hours. I am sickened by the lack customer service of this business.Desired Settlement: I would like a refund of my money, and for them to stop placing deceptive ads!

Business

Response:

On August 6, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August 6, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she has requested a refund for a purchase made on January 2, 2013 in the amount of $28 for [redacted].

Review: I purchased a Living Social voucher. The vendor did not respond when I tried to redeem it, so I requested a refund. Living social told me I had to contact the vendor. So I tried again with no luck. When I requested a refund again, they said they would only give me deal bucks because I was now outside their refund time frame.Desired Settlement: I want Living Social to refund the purchase price to my credit card.

Business

Response:

On August 12th, 2013, the Revdex.com

received a complaint about LivingSocial from [redacted], Revdex.com Case Number

[redacted]. LivingSocial received the complaint on August 12th. **.

[redacted] sent a complaint via the Revdex.com regarding LivingSocial

because she was denied a refund for her [redacted] voucher.

We apologize for the issues **. [redacted] has had attempting to

redeem her voucher. A refund is only given within seven days of purchase or if

the business closes. The voucher was purchased on July 24th and the

refund request made on August 6th which does not fall within our

seven day period. We have confirmed that the merchant is open and honoring

vouchers. **. [redacted] may redeem it until February 13th, 2014.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I cannot get a reply from the vendor. If LivingSocial will not provide a refund for this purchase, I would like their help getting the vendor to honor the voucher. Simply telling me to keep contacting them is not helping me to be successful and happy with my purchase.

Review: I purchased tickets to a boat ride around manhattan. I received a jury duty notice that prevented me from going on this trip. I called Livingsocial several times and spoke to different people who said they would refund

my money if I provided a copy of my jury duty notice which I did. I continued to call after that and was told that they would not refund my money due to their policy. I explained to them again about jury duty and was told

by a [redacted] that I could have postponed Jury Duty because he has done so in the past twice. He was extremely rude and condescending. I told **. [redacted] that that was illegal and he should not have be encouraging people to

postpone their jury duty as it is more important to fulfill your civic duty then go on a boat ride.Desired Settlement: I want my cash back

Business

Response:

Review: Living social advertised a service from [redacted] for a 2 car garage cleaning for 99$. Living social accepted the payment for said service and contact from the company was to occur within 48 hours. After a couple days went by and no contact was made, I contacted living social, and asked for there assistance. Living social gave me the option for deal bucks, $ to use on a future purchase with them. I did not want that and asked for them to help contact the company. Needless to say, we went back and forth for several weeks until living social stated that they could no longer do anything since we were out of the 3 week time limit, even though the first complaint occurred within days of purchasing the service. Upon searching the web and looking at blog sites I have found at least 15 other individuals whom have experienced the same situation. At this point it seems as through a scam between living social and [redacted] is occurring.Desired Settlement: Refund of full amount paid.

Business

Response:

On August 19, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August 21, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased a deal with [redacted], and the **. [redacted] has not been able to contact the merchant to schedule an appointment. **. [redacted] would like a refund back to her credit card in the amount of the purchased voucher.

Review: I purchased a voucher for a 1 night hotel stay out of town. When going to redeem the voucher, the hotel would not let me book my stay, saying there were no rooms left. I called the Living Social customer service line and the woman I spoke with said I had to call the hotel and speak with the booking agent rather than book online. When I called the hotel, I got the same response, there were no rooms that I could book with a voucher. I called Living Social customer service back and explained the situation. The woman I talked to this time said that she talked to her supervisor and was unable to give me a refund.Desired Settlement: I would like a full refund for something that I paid for and am unable to use.

Business

Response:

On September 17, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September 19, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made on July 17, 2013 in the amount of $149 for [redacted]. **. [redacted] is requesting a refund due to her inability to schedule a reservation prior to the expiration date.

Review: I purchased two vouchers from LivingSocial to purchase facelift skin cream by [redacted] Skin Care. Each bottle is normally $100+ in value. I paid $26 for each voucher. One voucher is redeemed per bottle. I redeemed these vouchers for two bottles of skin cream on 8/13/13. The merchant said it can take up to two weeks for your item to be shipped. I waited patiently until the beginning of September for my products. I contacted LivingSocial and they told me there was nothing they can do at the time except to wait for the items and contact the merchant for shipping information in the mean time. I waited another week for my items and still I never received anything and I never received a response to my email regarding the where abouts of my items. I have called several times regarding my products and it is now September 30th and still no items for my money. LivingSocial will not credit my credit for the voucher cost and shipping costs back to my credit since they heard on September 11th that the merchant shipped my items. ITs been three weeks since then and six weeks since I placed the order. I dont know what else to do to get my money back. Please help me!Desired Settlement: I want the money paid for both vouchers ($52.00) plus shipping & handling ($9.95) credited back to my card totaling $61.95

Business

Response:

On September 30, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number 9744617. LivingSocial received the complaint on October 1, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he purchased a deal with [redacted] Skin Care. **. [redacted] has not received his product and would like a refund back to his credit card for this purchase.

Review: I ordered a 3 pack oil change Living Social deal.

The deal was to include a punch card that was to arrive in the mail that I would then take into the oil change centers for them to punch.

This punch card never arrived in the mail as it was supposed to.

I emailed Living Social asking for a credit on my account since it is now too late in time for me to get 3 oil changes before the deal expires (Jan 2014)

They emailed back saying I cannot get a credit since it is too late.

I emailed again saying that isn't fait since they did not mail what they were supposed to mail.

They emailed again with the same generic auto email response saying it is too late.

I called them on the phone and I was told by the associate that they could not help me at all.Desired Settlement: I just want my 50 dollars back now.

A credit would be easier, but at this point it is probably best to just have a check mailed to my home.

Business

Response:

On October 18, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on October 20, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because the refund request for his oil change voucher was denied.

Review: I purchased four vouchers from Livingsocial for a [redacted] Festival taking place in [redacted]. I purchased these four vouchers on September 10, 2013. I went to register the vouchers in the names of the guests that they belonged to on October 11, 2013. When I completed this task, a few minutes later I had an alert from my bank ([redacted]) that $156.00 had just been charged to my bank debit card. I looked it up online and saw that it was from Livingsocial. I looked into my previous bank statements and noticed that I had already been charged $156.00 on September 10, 2013, the day I originally made the purchase of the four vouchers. I called Livingsocial to say that they had billed me twice by mistake and that I would like a refund for the four vouchers that I did not purchase. They customer service representative told me that there was nothing that they could do because it was a "live event." I explained the situation to him and he said that they could not refund me the money. I told him that I did not purchase these voucheres, which they charged me for them. I did not want a total of eight vouchers; I only purchased 4 and was being charged for 8. He offered me $10 of their deal bucks. I told the representative that it did not compensate for the other $146.00 that I was being charged for. Overall I was pleased with the attitude, and professionalism displayed by the customer service representative, however I do not want to be charged $156.00 for something that I did not purchase. I would like to keep my 4 initial vouchers that were purchased and paid for on September 10, 2013 and I would like to be reimbursed for the other $156.00 charged to my card on October 11, 2013.Desired Settlement: I would like to be refunded my $156.00 that was charged to my card on October 11, 2013 for four vouchers to the [redacted] Festival in [redacted], PA.

Business

Response:

On October 16, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on October 20, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she would like a refund for a purchase made on October 11, 2013 in the amount of $156 for LivingSocial [redacted] Beerfest. **. [redacted] believes that she was charged twice for her purchase.

Review: I have not received merchandise that was purchased.Living Social has withdrawn the money from my account. I have filled out the inquiry form on their website and all I was told was that someone would be contacting me. As of today I have heard from no one. That email was sent on the 20th of last month.Desired Settlement: Refund made to my [redacted] account.

Business

Response:

On October 10, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on October 20, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she hasn't received her merchandise or a response to her email.

We're sorry to hear that **. [redacted] had an unfavorable experience with her purchase. On September 19, 2013, we advised **. [redacted] that she needed to contact the merchant for information about her order, and provided a link to the merchant's website. The merchant will be able to provide **. [redacted] with a tracking number and a status update.

Review: It's for a [redacted] deal Living social posted in May 2013. Original ad: Be the master of your own food destiny at this beloved hangout where you cook all you can eat mini pot... W/O reading further, I bought 3 thinking this is all you can eat deal. When I went there, it turns out to be for mini pot only and it's not all you can eat, so I disputed with living social and my credit card company of the two unused vouchers. Living social presented screen shot of a later apparently al[redacted]d ad, saying: Al[redacted]d ad: Be the master of your own food destiny at this beloved hangout where you cook a mini pot of meat and veggies.

I have screenshot of the original ad that I can present when needed, it's also all over internet on some old websites, all saying "all you can eat". This is apparent bait and switch and what got me angry is the attitude living social took when resolving this with me. Instead of settling, they refused my dispute, then presented fake ad to my credit card company. I think they were hoping I don't have the original ad saved, but I did. This is very deceitful and low for a big business to deal with a single person like me.Desired Settlement: Refund $30. Credit me $1000 for the time I spent resolving this (10 hours with living social, [redacted] card company, and Revdex.com, at $100 per hour - I have an hourly rate of $55 at work including benefits). $10,000 for frustration and suffering they caused me. $100,000 for punishment of false advertising so they don't do it again.

Consumer

Response:

"Before processing the complaint, we need you to provide some additional information. Please respond to the following points:

The Revdex.com is not able to process claims for punitive or consequential damages. This would include reimbursement of lost wages, telephone calls, in[redacted]st charges, car rentals, lost time, pain and suffering, etc. Since your request included damages, as such, we are unable to process it. If it is your position to seek restitution for damages, you may wish to consult an attorney. If you would like to remove the ancillary damage claims that are beyond the specific service/product costs, please let us know and we will be happy to re-review your complaint."

My response: OK then please take out my punitive damage request. I only request refund of the $30 that I was charged.

Review: I purchased $10 LivingSocial credit at [redacted].com

I purchased from LivingSocial a voucher from [redacted] using that $10 LivingSocial credit.

The paid value of the voucher is $10. The return policy for Livingsocial credit at [redacted].com makes clear, "If you return your purchase, you will be refunded the amount paid."

I requested to return the purchase, but LivingSocial refused to refund the $10 credit in accordance with their policy.Desired Settlement: Refund of $10 Livingsocial credit

Business

Response:

On

April

16, 2014, the Revdex.com received a

complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on April 18, 2014. **.

[redacted] sent a complaint via the RevDex.com regarding LivingSocial’s refund policy. **. [redacted] used a ten dollar promotional

code which he received from www.[redacted].com to

purchase a voucher for [redacted] on December 28, 2013. **. [redacted] sent in a request

for a refund on April 13, 2014 for his [redacted] voucher. **. [redacted] was

denied a refund as the promotional code discounted his voucher purchase to

$0.00.

LivingSocial

has reviewed **. [redacted]’s request, and we apologize for any confusion

regarding our refund policy. LivingSocial’s refund policy states that if a

refund is requested prior to the expiration of a voucher, a Deal Bucks credit

will be applied to the LivingSocial account. **. [redacted]’s voucher was

discounted to $0.00 due to the promotional code he received from a purchase

with www.[redacted].com. As **. [redacted] did not

pay any dollar amount to LivingSocial, his refund request was denied. Due to

the situation, we have issued **. [redacted] a ten dollar courtesy credit to his

LivingSocial account for the voucher in question.

We hope

that this resolves **. [redacted]’s issue.

Best

Regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:I paid $10 in the form of credit which I paid consideration for through [redacted].com's subscription service. The deal voucher I purchased with it makes explicitly clear that the Paid value is $10.

Review: I bought one of their deals, when I tried to use it I was told they couldn't help me, but come back on another day. I came back but hte offer had expired. I tried to use the funds, but they expected me to spend an additional 250. I said no, when I contacted Living Social I was told

"Hi [redacted],

We appreciate your loyalty and thank you for contacting us with your concerns. We're sorry your deal for [redacted] didn't work out for you, and we understand you'd like your voucher to be refunded. We're unable to extend you a credit card refund or Deal Bucks credit because your request is outside of our refund policy.

For many of our deals, you can still use your voucher for the paid amount beyond the promotional value expiration date. To find out more about using your voucher for its paid value of $39, take a quick peek at this article: What happens if my deal is expired?

You can also get more information on our refund policy here: Can I get a refund?

If you still have questions, please reply to this email. We're happy to help.

Thanks for LivingSocial!

[redacted] | Consumer Services Representative | LivingSocial | help.livingsocial.com "

So when I asked if I was just going to be out my $40, I was ignored. I am very upset. I cannot believe it is acceptable to take my money and ignore me when I request helpDesired Settlement: I

Business

Response:

On May 8, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number 10043644. LivingSocial received the complaint on May 18, 2014. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased a voucher on September 13, 2013 for $39 and has since had trouble scheduling for an appointment with [redacted].

Review: Already resolved the issue, this company is failing to provide a refund it promised in a prior complaint based on the fact that I am not using the same email address as before despite me identifying myself and providing a current email address. They promised a refund, I accepted it as adequate to resolve the issue, now they are engaged in a petty "I wont talk to you because you are not using the same address" and "I need to protect your account information" obfuscation instead of issuing the promised refundDesired Settlement: If they refuse to believe it is me despite providing all the needed identification done via this complaint process then they should mail a check to my last known address which has not changed and stop pursuing the need for a different specific email address to be used in the header of correspondence with them before they will address the obvious issue - failure to provide the promised refund.

Business

Response:

On June 12, 2014, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com

Case Number [redacted]. LivingSocial received the complaint on June 14,

2014. **. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because a refund for her [redacted] Landscaping

purchase has not yet been processed.

We’re sorry for the inconvenience of this

delay. As of June 12, 2014, we have been awaiting a reply from **. [redacted]

to provide information that is needed to process her refund.

We hope that this resolves **. [redacted]

's issue.

Best Regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because I have contacted them with a dozen emails and they reject all attempts to contact them because I am using this email address, not the one from years ago. They calim it is not me, they say they will only correspond with me and that it cannot be me from this email address. They ask for no info only that I write from the other email address. I did not have access to that for some time and could not use it.

Review: I made a couple of purchases through Living Social vouchers about a year ago. I received both products in a timely manner but I was not satisfied with them completely and, therefore, returned them to Living Social. The first product was called "[redacted] Grill from [redacted] which cost $19 and whose voucher was redeemed on 6/23/13. The second products was for [redacted] that cost $25 and was redeemed on 7/17/13. For the grill, I was not pleased with its performance over an electric grill as opposed to one operated by gas. Regarding the lanterns, I was simply not happy with the colors. When I ordered the them, there was an option to buy them in all white or in mixed colors. My complaint with both products is that I returned them due to dissatisfaction and Living Social either did not receive the returns or did not fulfill my request to be credited. In addition, I would like to mention that Living Social is an online voucher company that offers discounts on services and goods. I understand that I am writing to Revdex.com a year after the fact but I had tried to contact their customer service in writing but I could not provide proof of delivery since I did not purchase tracking for both products.Desired Settlement: I would like to be refunded Deal Bucks for the aforementioned grill and lanterns. Deal Bucks by Living Social is a form of store credit.

Business

Response:

On July 16, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on July 16, 2014. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she claimed two of her items have been returned to the merchant and she has not been given a credit for the amount of her vouchers. **. [redacted] purchased the [redacted] Grill voucher on June 17, 2014 in the amount of $19. **. [redacted] also purchased a voucher for the [redacted] Lanterns on June 25, 2013 in the amount of $25. **. [redacted] reached out to LivingSocial regarding each voucher before November 25, 2013. LivingSocial has researched **. [redacted]'s request and recovered the following details. Regarding the [redacted] Lanterns, the consumer was credited in the amount of 25 Deal Bucks on December 6, 2014. Regarding the [redacted] Grill, the merchant [redacted] did not receive the returned item from the consumer. As a courtesy, LivingSocial has provided credit to the consumer's account today in the amount of 19 Deal Bucks. We hope that this resolves **. [redacted]'s issue.

Wow!!! How does this company stay in business. First invoice I purchased and company closed before I had the chance to use it. Living Social gave me a "credit" and second company refused to honor the certificate. Tried calling Living Social and hold time was over an hour on the phone. No way to email them to resolve the issue. Do not do business with this company!

Review: I had purchased a voucher on LivingSocial for air duct cleaning for $44 ($49 minus a $5 promo code) for up 12 vents, 1 main duct, and 1 return. I scheduled an appointment and the technician came out. Before he started cleaning, he told me I owed an additional $150 because I apparently had 4 main ducts instead of just 1. I said just clean the amount of ducts that I paid for, but he refused. He called his manager and she stated that on the voucher it states "additional fees MAY apply". I told her "MAY" is different than "WILL" for extra costs, and to just do the cleaning that I paid for. She said no, so I refused the service because I was not going to pay all the extra cost that I was not expecting. When I contacted Living Social through email, about 3 or more times then a 2 hour long phone conversation, to receive my refund because I was dissasitisifed with the service and its false advertising, they refuse to give me my money back.Desired Settlement: All I want is a refund for the amount that I paid for this service that I never used because of its false advertising and complete scam of a voucher.

Business

Response:

On June 14, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on June 15, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased a voucher for $49 on May 30, 2013 and feels that the deal was not honored as advertised.