Search results: holidays

• LexMod

  ...that two chairs were missing and the couch was not the one we ordered. The trucking co took the couch back and we never got an update on the other two chairs. It took us almost two weeks to get an update on everything. The company was closed for 4 holidays in a two week span and closes early on fridays. It is now october 13th and we finally have an update that the chairs are being delivered this week. After talking to three people that give you three different answers the couch is being...

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  Company rating 

  50
• Rugs USA

  ...ordered a rug from RugsUSA.com. Order # [redacted] in the amount of $199.00. As stated on their website, it took a couple weeks to process and then almost a week to deliver so I did not receive the rug until the week of Thanksgiving. As it was the holidays and we were preparing to renovate our family room during our Winter Break in December (we both work for the school board), we left the rug in the wrapping to protect it. We painted the room the last week of the year and then put the rug out...

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  Company rating 

  205
• The Scent Wizard

  ...No order was delivered. I would like to have my money credited back or send my merchandise. This is very scary, because the company has taken my money and have not delivered the goods. Please note that I also sent out an email to their customer service and the response was "we are closed from December 24- this is a response from the holidays. I do hope that I can get this matter resolve. Thank you.Desired Settlement: Please refund my money or send me the merchandise that I already paid for.

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  Company rating 

  8
• Chase Home Finance LLC

  ...an email from the loan processor requesting addt'l. documentation with a deadline to submit by 12/23/13 such as: my husband’s letter of discharge/retirement/separation from the military and a copy of the home owner's insurance . Even with the holidays, we submitted the requested docs on 12/19/13 to comply with their request. On the same day, we received an e-mail back from the mortgage banker with additional information/documentation required. One of the items requested was a letter of...

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  Company rating 

  621
• Chase Home Finance LLC

  ...was needed on Friday and everything was held up because they needed a formal document and were not willing to accept an email. My HR vice president had to submit (2) written verifications which only added to the delay since Thursday/Friday were holidays in [redacted]. I was also mislead a few weeks ago whenever I was lead to believe that my file was with the underwriter. It turns out that the loan processor was in the hospital and my file was sitting on her desk. I have tried to be patient and...

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  Company rating 

  621
• Audio Warehouse Express, Inc.

  ...order it for me and that would satisy any complaint I would have. [redacted] and [redacted] from [redacted] ordered the same item, receiving a confirmation of order from AWE that [redacted]'s card was processed. This was over 2 weeks ago. With the holidays, I tried to be understanding, but enough is enough. AWE Inc has had plenty of time to mail this item. They are still advertising this item on their site, so supposedly they have some left. My complaint is simply this. I do not believe AWE...

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  Company rating 

  1
• Educational Testing Service (ETS)

  ...policy that would prohibit me from taking the GRE on an expired passport. But the website offers the option of calling or emailing their office of testing integrity [redacted]). I emailed their office on that day and since they were closed over the holidays and I did not receive a reply by December the 30th I called the office. I proceeded to tell the representative I was talking to that I had just applied for my passport to be renewed and what I was told was to bring the letter/receipt from my...

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  Company rating 

  228
• Hydroxatone, LLC

  ...try and dupe and intimidate consumers into purchasing their products. I would like this remedied by the company not deducting any more money from my account as threatened that they will do on the 3rd Jan 2015 (a further $85.47) (noting the festive holidays and the banks are closed so I can not contact the bank directly)) and returning to my account a total of $180.93 which has been deducted without my approval. If the company has deducted a further $85.47 on the 3/1/2015 before I can make...

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  Company rating 

  109
• New Jersey Manufacturers Insurance

  ...is limited in his ability to proceed without NJMs cooperation and reasonable expectation of a timely insurance settlement for repairs. So again my house will be in disrepair until this is resolved and I hope it doesnt ruin the rapidly approaching holidays for my family.Please investigate this matter. I appreciate any assistance you can lend to this matter. Sincerely,___________________[redacted], AIC Senior Homeowner Representative NJM Insurance Group [redacted]Desired Settlement: I WOULD LIKE...

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  Company rating 

  49
• Union Buick-GMC

  ...be more than happy to explain to them the many reasons why we can not take back the vehicles. One of the reasons is because they had a trade which was either sold or wholesaled. I would like for [redacted] to give me a call personaly after the holidays to clarify any other loose ends he may feel there are. Sincerely,[redacted] General Manager Consumer Response: Review: [redacted] I am rejecting this response because: It seems as if the dealership isn't concerned with my complaint. The...

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  Company rating 

  18
• Weichert Financial Services

  ...Weichert. It turns out Mr. [redacted] was not right. This all occurred in late October and by mid-December, after many calls with my husband, Mr. [redacted] assured us we should receive a check in the mail for the full amount shortly. After the holidays and no check had arrived, my husband tried to contact Mr. [redacted] but all his calls went unanswered. He answered a call from me in early January (I called from a different number since he wouldn't pick up my husbands calls). After repeated...

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  Company rating 

  2
• Conair Corporation

  ...and (3) the Collar, all of which are necessary for the blender. Representative advised me that those would not be shipped until after January 1, 2016, because they come from a different location and service is interrupted for the Christmas holidays. Wrote to CEO of Conair. In late December received a very nice phone call from a representative of corporate office, with due apologies, etc. No action followed. On January 25, called Customer Service. Carissa said there was a “corporate hold” on...

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  Company rating 

  110
• Michael Anthony Furniture Galleries

  ...I asked that he give me an approximate date when the chair would be repaired and ready to be picked up. This phone call was made in mid December of 2013 and at the time of the phone call he informed me that the chair would be repaired before the "holidays." The holidays passed by two weeks ago, and still no chair. I have called three times since the holidays end and he is never available to take my call. I emailed him a long letter practically begging him to repair or refund.Desired Settlement...

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  Company rating 

  1
• Cuisinart

  ...We can move forward in replacing your cookware. please either reply by e-mail, or call our toll-free Customer Service Center at, [redacted], Monday- Friday 7:00 am - 11:00 pm, EST and/or Saturday -Sunday 9:00 am to 5:30 pm, excluding major holidays. Please keep in mind the Customer Service Agent will not have access to your e-mail information. Sincerely, Priscilla Based on that e-mail I provided all of the information requested and was under the impression that my pots and pans would be...

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  Company rating 

  99
• Cuisinart

  ...Cuisinart to order the part from them. I was assured they would send the correct part. After 3 phone calls to ask why I had not received the part, I still do not have the part. When I spoke with the 3 personnel I was given excuses such as it is the holidays, delivery people are busy, etc. Then the last person I spoke too told me it had not even been sent!!!! No reason why. The last person said he would send a referral. After waiting another 2 weeks I called again today Jan 7, 2015 to find out...

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  Company rating 

  99
• Cuisinart

  ...refused to replace the dishes with a comparable set and advised me that the dishes I purchased were not manufactured by Cuisinart, only sold under their name. I was getting no where dealing with Cuisinart so I purchased new dishes prior to the Holidays, as I did not want family and friends eating off of scratched dirty looking dishes. Eventually I made an agreement with [redacted]. He was supposed to ship to me a 12 quart stock pot in lieu of replacement dishes. I have yet to receive any word...

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  Company rating 

  99
• Hercules Movers Inc.

  ...have it repaired and returned to my home by him. That is what I need done and I will be satisfied. The move was on 10/31/14 and I'm sure the chair has to be repaired by now. As far as Mr. [redacted] not being able to respond back to me during the holidays, I find that argument a little weak as he apparently agreed to initiate his own investigation about 2 weeks after thar move when I initially contacted him to inquire about the balance and at which point I advised him of all the incidents to...

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  Company rating 

  6
• Pangione Developers Inc

  ...Developers was fast. They came in and turned the job around as quickly as possible. Most people thought I was crazy when I gave them the schedule and when the job would be completed. Most laughed and said good luck, you'll be lucky to be in by the holidays. Well, Pangione delivered when they said they would. Our family and neighbors were amazed. All I kept hearing was how quickly things were being done. Now sometimes people think quick means cutting corners. Not with Pangione. Our bank...

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  Company rating 

  27
• A Matter of Fax, Inc.

  ...I waited again for another week or so because I live in Nevada. Still no refund. I called and emailed and left messages....no repsonse. I continued to call and finally was able to talk to someone on October 7th. I was told that there were "Jewish Holidays" and that their computer systems had been down. I was then transferred to the bookkeeper who I left a message for and she returned my call the next day and told me that she had mailed the refund check that day. It has been over 2 weeks that I...

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  Company rating 

  43
• Lots, Inc.

  ...repair needed which wasn't stated to me prior to them charging my credit card. I attempted for several days to find out the results of the service calls to only be told how busy they were servicing customers that needed their pool for the holidays. Beside the poor customer service I received upon calling I felt I was misled and erroneously charged .Desired Settlement: I would like a change in policy to fully inform customers that the the charge is only to assess your equipment and not repair.

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  Company rating 

  1

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