WH Finance Company

the complainant is requesting a full refund for the amount of the engine paid. We did refund the client minus the restocking fee. the restocking free was $483.75.  Per the terms and conditions of our Free Warranty: Line 3 " All returned parts or cancelled orders are subject to a 25% handling...

and restocking fees plus customer assumes all shipping costs." [redacted] The complainant did dispute the charges as fraud to their credit card company. We will wait till the dispute is resolved to comment further.

Per Line 19 in the Terms and Conditions of our Free Warranty: "Transmissions are tested, visually inspected and cleaned." We are only able to go by what is presented to us when a claim is submitted to us. As the information that was presented to us did not state "Transmission cooler lines must be flushed or warranty will be void. Transmission may need to be relearned, reset or flashed by dealer AND may need electronic valve body replaced." & Line 15: "We do not warranty oil leaks/damage on engines or transmissions due to non replaced seals, gaskets or filters." we voided the warranty. Also, per line 6 of the Terms and Conditions of our Free Warranty: "Warranty does not cover initial installation." so we would not cover and install charges per the complainant. We did ship the complainant a transmission that did fit their vehicle but since they did not follow the Terms and Conditions of the warranty, as we do not have any documentation stating what was completed, we had to void their claim. We hope this closes this matter and any issues going forward.

We already replied to this. He got the correct one . Revdex.com what else do you want from us that you are not closing this case.

We apologize you have received this kind of treatment and appreciate the feedback.  We are currently working very hard to improve the customer experience and feedback such as this is invaluable.  We will look into your conversation with our representatives and take the appropriate action...

to correct this behavior.  Thank you once again.

The complainaint is requesting reimbursment for purchase and installation on a transmission they purchased from us. The complainant had their transmission deleivered on 12/7/2016 to them. Per the Terms and Conditions of our Free Warranty: "Transmission cooler lines must be flushed or warranty will...

be void. Transmission may need to be relearned, reset or flashed by dealer AND may need electronic valve body replaced." & Line 15: "We do not warranty oil leaks/damage on engines or transmissions due to non replaced seals, gaskets or filters." [redacted] Per the invoice given to us by the repair shop,  there was no filter replaced and a flush was not performed on the transmission. Since this was not completed their warranty was then in fact voided. We did ship the complainant a transmission that did fit their vehicle but since they did not follow the Terms and Conditions of the warranty, we had to void their claim. We hope this closes this matter and any issues going forward.

I purchased a used Toyota 2006 transmission from Quality Used Transmission for $1025.00 on May 24, 2016 invoice # [redacted]. I received the transmission. Due to some financial constrain, I did not install the transmission until 8/2/2016. The Transmission was not good. My vehicle did not move after the...

transmission was installed.I called for a replacement or refund and was told to submit the labor and parts receipt from the garage that did the installation. I submitted it. When I called to follow up on my reimbursement, I was informed that because I did not install the transmission within 10 days, they are not responsible. I paid $469.00 to install the transmission. They refused to refund me the part and laber is stated in the order below of $1494.00. I was informed by the Grand Rabids MI Revdex.com they this business Customer service is handle by you. Item Ordered ([redacted] Toyota 4Runner Transmission Automatic Transmission 6 cyl Four Wheel Drive 1 Year or 12K miles Parts and Labor) Your help in resolving this matter is highly appreciated. Thanks, [redacted]

Mr. [redacted] had ordered an engine from us on 8 10 2015 and we had sent him the low mile engine that he had ordered. We have the vin number of the vehicle that it came out of also we have a video of the engine running in the car before we had pulled it out and it does not make any kind of noises that...

Mr. [redacted] had described. So out of good faith with out any verification from any shop, we had sent Mr. [redacted] a replacement engine. Unfortunatly he did not go through the extended  warranty activation process to become eligible for a labor claim, and there is nothing we can do for him on the labor. However on good faith we still sent Mr. [redacted] a relacement engine and he has been taken care of.

The complainant never activated the Free Warranty per the Terms and Conditions of the Free Warranty.  We asked for the mechanic to fax over the diagnostic report to see if there was anything we can do and never received the requested documents.  Our last communication until recently was on...

8/17/2015 regarding the claim. For the aforementioned reasons, the complainants claim was denied. We encourage all our customers to comply with the Terms and Conditions of the Free Warranty to avoid the situations. We are not out to "scam" anyone, but we do require customers to follow the Terms and Conditions of the Free Warranty they agree to when purchasing.  We cannot activate a warranty via the telephone and this must be done 10 days after receiving and installing the Transmission to avoid any damage which may occur from improper storage.

We are not sure why this complainant is seeking restitution.  The Terms and Conditions which was marked as read and agreed to upon purchasing clearly state there will be a 25% restocking fee when cancelling your order.  This is also the reason the complainant finds the same "problem"....

 This should not be a surprise unless the purchaser does not read the Terms and Conditions when purchasing as they have indicated.  We encourage all potential buyers to read all the Terms and Conditions of the sale before making such a large purchase.  The Terms and Conditions can be read in it's entirety by visiting: http://www.swengines.com/warranty.php.

Mr [redacted] had completly disassembled a perfectly good running used engine and voided his warranty, he also emailed us pictures we can provide them if needed.

As per your request, I have included the invoice from SWEngine. Please note, I have additional receipts identifying all of the items purchase, based of the recommendation of the company representative. This purchased items did not remedy the dysfunctional motor engine as suggested by the warranty...

representative Mr. [redacted]. If you require these receipts also, please advise.If you require a scanned copy of the receipt, please advise; this was a more expeditious method of providing it. From: SWEngines <[email protected]>Date: September 9, 2016 at 4:15:13 PM CDTTo: [email protected]: Re: Order #: [redacted] - from SWEngines.Thank you for your purchase from SWEngines! Your invoice number is [redacted]. You will receive a tracking number for your shipment when it becomes available.----------------------------------------------------------------------...⇄ Name: [redacted] Last Name: [redacted] Billing Address: [redacted] City: Mamou State: LA Zip: [redacted] Payment Type: Credit Card Card Number: XXXX-XXXX-XXXX-3854 Expiration: XX/XXXX V-Code: XXX Routing: XXXXXXXXXXXXXX Checking acct #: XXXXXXXXXXXXXXXXXX Check # VIN: [redacted] Customer Mileage: 135608 Warranty: 3Yr or 36K miles Parts & Labor + $0.00 Part Total: 2845 Grand Total: 2920.00 SHIPPING DETAILS Address Type: Ship Company Name: Ship First Name: [redacted] Ship Last Name: [redacted] Ship Phone: [redacted] Shipping Address: [redacted] Ship City: [redacted] Ship State: LA Ship Zip: [redacted] CONTACT DETAILS Day Phone: [redacted] Evening Phone: Email: [redacted] Notes: Please contact Brian Ardoin with any questions. [redacted] Checked Terms: Yes REQUEST DETAILS Hollander: [redacted] Request: 2008 Ford F150 5.4L VIN 5 (8th digit, 3V, SOHC)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

I am requesting to re-open complaint #[redacted] on behalf of Engine Shopper, LLC as we have feedback that is important to this complaint. Our resolution on this complaint is : "The complainant did purchase an engine from us and received it on 2/28/2017. Due to issues that the...

complainant was experiencing with their engine, we did do a pickup on 3/10/2017 and offered a full refund in the amount of $2395.00. We hope this closes this matter and any issues going forward."Please let me know if you have any questions.Thanks,[redacted]

The complainant ordered a transmission in March of 2017. The complainant states the original transmission ordered was allegedly bad. The complainant states the transmission was leaking badly. We did end up sending out 2 additional transmissions to the complainant and in the end the complainant...

states either the transmissions sent were allegedly broken or not for their type of vehicle. The complainant has also filed a charge back with the credit card company and has won the charge back in the amount of $2300.00. Due to the charge back this matter is closed when it comes to the money the complainant is requesting. We would like to state that the complainant still has our product and to the date of this letter we do not have our products back. We would request that the complainant please provide our product back to us as they have gotten their money back from their credit card company and we would deem this matter resolved.

We have several distributions centers around the country and we do not allow customer pickups so this is not possible. The customer is correct in saying the actual salesman has no first hand knowledge of the engine. However, we obtain our engines from yards, insurance vehicles, auction vehicles all around the country and have to go by the odometer when it was pulled from the vehicle which every Representatives states when asked about verification of mileage.  We have not attempted to cheat or mislead the customer or any customer in anyway.  Since the customer cannot prove the various mechanics claims, we consider this matter closed and stand by our previous statements.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I NEVER received ANY offer or contact from these people.You have to tear the motor apart to repair defect.Not cost effective. 
Regards,
[redacted]

The complainant is requesting a full refund plus added expenses due to an allgeded bad engine. The engine the complainant purchased was delivered on 10/27/2016. The complainant activated the warranty on 11/14/2016. the complainant had their warranty voided due to stating a incorrect date of...

receiving the engine as they stated the engine was delivered on 11/3. Since the complainant falsified the date on the warranty activation, no current or future claims will be approved. Per line 10 of the Terms and Conditions of our Free Warranty: "10.Engine or transmission must be installed AND warranty activated within 10 business days of delivery OR ALL WARRANTIES WILL BE VOID. Falsifying information will automatically void your warranty." http://www.swengines.com/warranty.php. also per line 19 of our Free Warranty: "19.Engines are tested, visually inspected and cleaned." this engine was examined and prepped at our location and it was not a "brokered" engine as the complainant is stating. We hope this closes this matter and any issues going forward.

Per the Terms and Conditions of the Free Warranty, which must be agreed before purchasing, the Free Warranty clearly states: "Parts and labor warranty begins on the 14th day & 501st mile after the part is installed. Warranty must be activated within 10 business days of delivery OR ALL WARRANTIES WILL VOIDED.”  In addition, the Terms and Conditions of the Free Warranty clearly states. "Warranty does not cover initial installation." The complainant has received a full refund which meets or exceeds our liability which has been demonstrated above.  We will consider this matter closed and will not respond to any future rebuttals.

Upon further investigation, we found the Representatives did not have all the facts correct and thought there were 3 installs. Hence the reason for the amount which was conveyed to the customer.  Per the Terms and Conditions of the Free Warranty, the first install is not covered regardless of a failure.  However, the second install is covered and we have sent the check out today via USPS.  We apologize for the confusion and hope this will help.