Vivint Solar

Vivint Solar has spoken with the customer and provided an update regarding the repair to her Solar systemWe also informed her that a billing credit has been issued to her account, for the total amount due

Revdex.com:
I am out of town at the momentI did get a Voicemail but couldn't return callI will wait for another call
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Yes pleaseI didn't respond because they said they were working on resolving the issues, however they never did. The attorney general is contacting them as well
Sincerely,
*** ***

Vivint Solar has made multiple attempts at contacting our customer to offer assistance to the situation We are having trouble connecting with our customer, We have called and also emailed out to the contact information provided on file Please check your email and reach out to the
number provided there We would like to investigate this matter further

Vivint Solar Management has contacted the customer with a resolution between Vivint Solar and the customer, The supervisor provided the customer with their contact information for future concerns

Complaint: ***
I am rejecting this response because:this is the same response from the last oneYour customer service is one existent never got a call from anyone to upgrade my system and fix the paper work that is incorrect and that is why I will not sign itAlso was told from sales and corporate I would be getting a 250$ visa gift card for mehaving to take a full day off of work to get the system installed back in septemberThis is very sad when you have a 50,dollar system waiting and you can't get any customer service and have the company keep there word.
Sincerely,
*** ***

Vivint Solar is currently in communication with the customer regarding the complaintVivint Solar and the customer are working with the billing department to assure that all billing issues are resolved

Vivint Solar attempted to contact the customer on 3/and left a voicemailVivint Solar will continue to reach out to the customer and work with them toward a resolution that is within the terms and conditions of the Power Purchase Agreement.

A Member of our Damage Resolutions department is currently working on a resolutionWe have contacted the customer and left messages asking they return our call

Vivint Solar has determined at this time that they are not at fault for the damage in the homeAn assessment was performed which determined that there were nails improperly installed and flashed in the shingles on the roof, causing the roof to leak throughWe do not use any nails as part of the
installationPer the customer's request, Vivint Solar has removed the panels, to have repairs made to their roofVivint Solar is in the process of scheduling a panel reinstallOur scheduling team is working with the Operations Manager in NY to coordinate and schedule a panel reinstall appointmentVivint Solar will continue to work with the customer until their panels have been reinstalled and concerns have been addressed

Vivint Solar reached out to the customer on 11/18, we were able to leave a voicemail to address her concernsWe have also emailed her, requesting that she reach out to us to come to a resolutionVivint Solar will continue to reach out to the customer to come to an amicable resolution within the
terms of the agreement

Vivint Solar spoke to the customer on 5/31/to go over his concernsWe addressed the damage to his home and opened a case with the correct departmentVivint Solar will continue working with the customer towards a resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long
as they actually follow throughThey've already told me they'd help and never did anything so I'm not real confident this time will be any different
Sincerely,
*** ***

Vivint Solar is continuing to work with the complainant, and are in the process of working towards an agreeable solution

Complaint: ***
I am rejecting this response because: While I did
receive an email from Miranda K***, I have been unable to contact her. I was out of town when her email came to me and I called her yesterday leaving a message for her to call me back. I did not hear from her, so this morning I called the phone number and extension she left me in her email, but the call did not go thru, resulting in a hang-up. I tried this times. I called the billing department and Toby would not route my call to Miranda without all my information and asking me to please hold for several minutes (so she could screen my call). I am very frustrated by the continued inability to talk with someone in charge and rectify this rather simple matter
Sincerely,
*** & *** ***

Vivint Solar has spoken with the customer and went over their billing concernsIt appears that cumulative billing took effect, as we were unable to communicate with the system at the beginning of their operationThis led to their January and February bill to be estimated, and their March bill
accumulated all of the additional power that was not billed prior to that monthAs a sign of goodwill, Vivint Solar has offered to apply a one time compensation to make up for the difference in their bill, so that the customer does not pay for the accumulated powerVivint Solar does not guarantee savings, however a cost savings analysis has been offered to the customerThis will require them to send in their Utility statements

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***we are working on resolving this issue at this timeI did speak to a representative from this company and hoping to resolve this issue soonIf it doesn't work out I will file for arbitration hearingThanks

Vivint Solar completed a Damage Assessment on 05/24/We are awaiting the results from the technician, and will discuss the findings with the customerVivint Solar will continue to work with the customer to find a Resolution with the Term of our Agreement.

Per the terms of the Power Purchase Agreement, the customer's system was shut off for non-paymentVivint Solar has no record of the customer calling in and asking about his bills during this period of timeThe customer's billing account with Vivint Solar is now currentThe customer was billed correctly by Vivint Solar during the time that the system was off The customer has been provided goodwill compensation to help offset the usage they incurred from the utility company during the time that the system was offVivint Solar is not responsible for charges from the customer's utility company for usage.