Vivint Solar

Vivint Solar contacted the customer on 5/3, 5/8, 5/15, and 5/via phone and sent an additional follow up email 5/Vivint Solar emailed the customer the requested billing statements in addition to an update on their accountVivint Solar has requested an adjustment on for the customers billing account. We will continue to work with the customer to schedule a service appointment to ensure the system is communicating and reporting normal

Vivint Solar has spoken with the complainantWe are currently reviewing the claim, and have advised the complainant that we will follow up with them regarding their request by the end of business on 09/01/

Vivint Solar spoke with the customer on 06/19/17, regarding the complaintWe are currently in the process of working towards a satisfactory resolution with the customer.

Vivint Solar contacted the customer on 10/via telephoneWe provided information to the customer regarding the Power Purchase Agreement, Online billing, Solar Production and an overview of how the system work in conjunction with the customers utility companyThe customer has agreed to send us
copies of their utility for us to further review their billing concerns.

Vivint Solar contacted the customer on 2/and provided the customer with a copy of their Power Purchase Agreement and their previous months' invoicesVivint Solar will continue to remain available to answer any questions the customer may have

Vivint Solar is working with Kalgo services to complete the quoted work provided to Vivint SolarWe are in communication with the customer while we work towards a resolution on the damageWe will remain in contact with the customer until all concerns have been resolved

Vivint Solar has looked into this customers concernPer the terms and conditions of the agreement, a customer is able to cancel before their system is installedVivint Solar has cancelled this customers account

Revdex.com:
Still waiting for these words to be out into action, once they have done what they say they will do in a timely fashion then I will be satisfiedWe shall see
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
I did receive a phone call from Vivint Solar and they promised me that they would be at my home to correct the problem on Sept.28, I will not be happy until that happens.Sincerely,
*** ***

Complaint: ***
I am rejecting this response because Vivint Solar continues to charge me for solar power not generated despite most recent response providedReference attachment for yet another unjustified bill
Sincerely,
*** ***

Vivint Solar spoke with the customer today, 06/16/We have confirmed with the customer that he did receive the compensation that was previously promisedWe did apologize for the miscommunication, and have offered him some additional goodwill compensation for the frustrationAdditionally, we sent a follow up email to the customer as he requested.

Vivint Solar has contacted the ComplainantWe are currently working towards a satisfactory resolution.

Vivint Solar spoke with the customer on 11/03/We have rescheduled the reinstall of the customers system to 11/07/and have confirmed this appointment with the customerWe have also agreed to look into compensation for the time the system has been uninstalledWe have requested utility bills
and are currently awaiting those billsThe customer has been provided direct contact information for the Specialist assigned to their account

Vivint Solar apologizes for the customers negative experience and has reached out to the customer via email per their request 3/In addition we have requested additional training be provided to the sales representative to help prevent this from occurring again

Vivint Solar has completed all reviews of the account and this has been passed on to the Utility company for permission to operateWe will remain in communication with the customer until they are able to operate the system.

Complaint: ***
I am rejecting this response because: they have not given me a concrete solution to the
problem they have caused When they come out and correct the health issue they caused This complaint will remain open and only satisfied once vivint solar fixed the issue at vivint expense
Sincerely,
*** ***

Vivint Solar attempted to contact the customer via phone on 05/10/2018 and 05/11/2018, we left a voicemail each time We emailed the customer requesting a callbackVivint Solar is currently investigating the complaintVivint Solar will continue to reach out to the customer to resolve
his concern

Vivint Solar has contacted the customer and notified him of the progress with his solar installationHis account has been made a priority and all parties involved with finalizing the process are working diligently toward completion

Complaint: ***
I am rejecting this response because:
I am still waiting to hear from the company . I am not sure what VSLR means? But I was told that my complaints was going for review this Thursday. So it's not really a week as they stated. its more like or three weeks. Can you keep this open until then??
Sincerely,
*** ***

We have contacted the customer and are in the process of working on a resolution