Vivint Solar

Complaint: ***
I am rejecting this response because: We will not be able to work out a solution with Vivint Solar until the facts of this incident are addressedWe will not continue to respond when the truth is continually being stretched by a big business attempting to defer direct responsibility
Sincerely,
*** * *** ***

Vivint Solar has contacted the customer and is in the process of addressing their concernsWe would like to perform an analysis on the customer's usage, and have requested a year's worth of utility statements from themVivint Solar will remain in communication with the customer until all concerns
have been discussed and addressed

The customer's system is functioning normally as can be seen by the provided imageVivint Solar has reached out to the customer 2/7/to discuss their system

Complaint: ***
I am rejecting this response because: we have received their resolution and are currently in negotiation with Vivint at this time
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
The information is still ongoing, and I don't know the answerSincerely,
*** ***

Vivint Solar reached out to the customer to let them know we can schedule a fix for their system on 11/7/after which a billing correction can be submitted.

Complaint: ***
I am rejecting this response because: Vinit Solar refused their customer reasonable request"Because Vivint Solar changed the wiring to some breakers in the electrical panel box, they need to simply correctly relabeling these breakers." I am tired of continuing messaging back and forth here at Revdex.comThis message is my last message hereI will continue pursuing the issue until Vivint Solar come to correctly relabeling those breakers where Vivint Solar changed wiring or combined wires during their installationI will contact State Consumer Protection Division and local consumer agencies of Massachusetts and file complaints with themFurthermore, I will contact online rating/review websites and will post my experience with Vivint SolarAlthough the contract was signed in July and the sales person said it would take months to have solar power, I did not receive solar power until Apr of Moreover, there is still some unfinished work as of Aug 2016: they refused to correctly relabeling the breakers where Vivint Solar made changes in wiring
Sincerely,
*** *** **

Viivnt Solar's Customer Success Department reached out to the customer regarding the complaint We called the customer on 3/and informed them that we are currently waiting on the Utility company to issue Permission to OperateVivint Solar will continue to work with the customer to come to
a resolution within the terms of the contract

Complaint: ***
I am rejecting this response because:We sent Vivint a certified letter informing the company informing them we did not own the property when they installed the system at *** *** *** *** **and their door to door salesman who knew this had it installed anywayThis is just one of the lies we were told to trap us into a contract, we have just bought the house and are willing to Work with Vivint but the company is pulling an astronomical figure that is way over the systems value so we can't, so we asked them to remove the system from our propertyThe fact is we were renters when Vivints door to door sales man prayed on usVivint tricked us and now will not give us a reasonable contract so we can be done with them once and for allWe just bought the house and own it as of this year
Sincerely,
Travis V***

Complaint: ***
I am rejecting this response because: We have been this this process before. This happened last summer and vivint could not prove any savings as I indicated and then stopped returning my calls. I am not playing into their stall and delay tactics.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response
because: the incident occurred on 9/27/and as of 12/20/the work is not completed I find this to be unacceptable as I had to fight with the company to even get the whole in my ceiling repaired - no their answer is unacceptable
Sincerely,
*** ***

Vivint Solar is unable to cancel the customer's account nor has Vivint Solar promised any sort of cancellation to the customerVivint Solar has offered to relocate the customer's conduit to be installed in the location that Vivint Solar told the customer it would be installedVivint Solar has tried to relocate the conduit but the customer has refused to allow Vivint Solar on the property to do so. In regards to the leak, Vivint Solar could not determine whether the damage to the customer's roof was caused by the installation of the solar panelsVivint Solar has spoken with the customer's attorney and is still working to address the customers' concernsVivint Solar is still willing to relocate the conduit so that it can meet the specifications that were provided to the customer

Vivint Solar has contacted the customerWe are working together to create a solution.

Vivint Solar has assigned a specialist to work with the customer and they have reached out to them by phone to address their concernsThe customer requested a copy of the Power Purchase Agreement and we have provided itThe assigned specialist will be addressing their request for a rate reduction
and a reduced buyout price, has provided their contact information, and they will remain in constant contact with the customer until a resolution is met that is within the terms and conditions of the agreement

Complaint: ***
I am rejecting this response because: We are still negotiating with Vivint and have not come to a resolution yetI wish you had a response that said that we need more time rather than only reject or accept the business response
Sincerely,
*** ***

Complaint: ***
I am
rejecting this response because:
To whom it may concern:August 2016, we met Branson H***, District Manager at Vivint SolarHe came to our door to sell us solar panels from Vivint Solar.We had explained to him that we are not the owners of the house at *** *** ** ** *** *** ***, our daughter, is the owner.we are both retired and live on a set income.we qualify under Edison's CARE program, where we pay less per kilowatt (cents)Branson's answers to the above were:Acknowledge our response of not being the owner and continued with solar discussionVivint would NOT charge more per kilowatt than EdisonBranson promised that they would charge cents less than EdisonHe stated that they would install less solar panels so we can continue with Edison's CARE program and in addition we would save up to 40% on our bills through Vivint Solar And that we would receive $for signing up and a Sprinkler Control System.September 13, 2016Work order was submitted.October 2016, the solar panels were installed by Vivint.November 2017,there was a leak on the roof and damaged to the kitchen ceiling.November/December 2017, *** was notified of the installation of solar panels and roof/ceiling damage.We want the Solar Panels removed...Vivint did not get permission from house owner.Vivint failed to do their work and check names on Property Title.The rate (monthly payments) are too high, over exceeding set income.Vivint fails to take responsibility for roof damage/ceiling damage.There were a few series of texts and emails between *** and Branson.Branson was not answering our calls.Branson denies the fact that we had told him we were not the owners He continued accusing us of lack of communication between us and our daughterHe acknowledge that there was a language barrier Branson helped filling out forms.Branson claims that a tenant can sign a contract for solar panels without the consent of the house owner/landlord.Branson mentioned that the $1,incentive was to cover any future damages incurred or monthly charges.Late November/Early December:Vivint "supposedly" came by the house to check on leak 12/11/2016Branson sent attachmentsOne of them being the owner consent form, first page of contract, and support info.*** questions Site Inspections, Roof Assessment, and Permits.12/17/2016 Damage Assessment of roof and ceilingPictures of damage.12/27/2016Millennium Roofing Cogoes out to do an inspection Branson did not show to meet him, like he stated on text(Branson was supposedly around the corner of the house).Contractor questioned if Vivint changed roofing paper to synthetic paper; did they prep the roof for solar install; did they "disturb" the roof and its valleys?Branson was NEVER able to answer questions from contractor above.01/05/2017Contract was forwarded to ***'s email.01/06/2017Branson replies "Hi ***,I found out that there is no roof inspection report, its just the site survey form which is what I sent in this email threadThere are pictures of the roof from the site survey but no actual inspection report."*** replies:"Yes I need the city permitI also need the your roof contractors reportA complete detail report on what work they Performed before installing panelsPanels were placed on a 30+ year roof"02/02/2017*** requested: and called headquarters to request FULL contract.1)Roofing company's name and licenses2)permits for both roof and solar panels3) roof clearance certificate Prior to roofingBranson has not been able to provide documents above05/09/2017-05/11/2017 Texted Branson and questioned about the monthly charges being above $200. Branson acknowledges through text that bill should not be $200, not even close The highest is should be is $100.Branson was to call billing department.May 10, 2017I reached out to Revdex.com (BBC) to file a claim.#***.Thank you for your complaint *** about vivint solar.Case was closed because BBC believed that Vivint was trying to find a resolution.Vivint was not communicating with us Michelle T*** called only for us to send documentation for her to review.07/18/2017Received call from Michelle T***.she had review documents.she mentioned that Vivint was overcharging at cents and that she will go over and see if they could lower kilowatt to cents (match Edison).----Recall that Branson stated cents less, 40% savings by adding solar panels.roof damage was discussed Michelle stated that she will return with an answer on July 20th-21st.07/20/2017Received a call from Noch, Damage DepartmentHe stated that they would write a check for roof/ceiling damageNoch assessed damage, through phone description, at $400.Contractor estimated at $450, Noch was to send check.Check has not been received, yet.We have not received any phone calls from Michelle T***.I have left messages and she does not return my calls.07/31/2017We called Revdex.com, againSpoke to ***.The case is reopened. We are not happy with Vivint and we want to cancel the contract.We want Solar Panels removed.We want to make sure that there is NO LIEN on the house.We want to return to Edison
Sincerely,
*** ***

Vivint Solar has provided a resolution for the customer in regards to the roof repairs and will continue to work with the customer until all damage concerns are addressedVivint Solar is currently working with a roof contractor to make the necessary repairsVivint Solar will remain in communication with the customer and has set expectations regarding the next steps in the process

Vivint Solar has attempted communication with the customer, but has been unable to reach themVivint Solar will continue to reach out to the customer until they can be reached and their concerns have been addressed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Not the direct payment I expected but more prompt payment but at least it is scheduled. I will make further complaints if they do not follow through with their plan. They would expect prompt payment from me, why shouldn't I expect it from them
Sincerely,
*** ***