The Walker Lane Reception Center, L.C.

May 29, 2015
 
 
 
Revdex.com of Wisconsin
10019 West Greenfield Avenue
Milwaukee WI 53214
     
 
 
RE:   Complaint File Name:    [redacted]  [redacted], your file [redacted]
 
 
The above complaint was received...

today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.
 
It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.
 
 
Sincerely,

Revdex.com of Wisconsin [redacted]           RE:   Complaint File Name:    Tabitha  [redacted], your file [redacted]     The attached complaint was received today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   As stated in our previous communication, American Family Insurance responded to a formal complaint received from the [redacted] Department of Insurance. If the Department of Insurance has not provided Ms. [redacted] with a copy of the company’s response, she may contact the Department of Insurance directly to receive it.   Sincerely,       Sara [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company, S.I. [redacted]

December 15, 2017       Revdex.com of Wisconsin [redacted]
[redacted]           RE:   Complaint File Name:    Rebecca [redacted]     The attached complaint/inquiry was received today.  The...

privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by December 28, 2017.     Sincerely,   Shayna [redacted] Consumer Affairs Advocate American Family Insurance Company [redacted]

November 16, 2017       Revdex.com of Wisconsin [redacted]           RE:   Complaint File Name:    Richard  [redacted]     The attached complaint/inquiry was received today.  The...

privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by November 30, 2017.     Sincerely,   Shayna [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company, S.I. [redacted]

August 29, 2016       WI Revdex.com [redacted]
[redacted]           RE:   Complaint File Name:    Robert  [redacted]     The attached complaint/inquiry was received today.  The...

privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly Mr. [redacted] as soon as possible but no later than September 12, 2016.     Sincerely,       Peter [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company [redacted]
[redacted]

April 6, 2016       Revdex.com of Wisconsin [redacted]
[redacted]           RE:   Complaint File Name:    Kathie [redacted]     The attached complaint/inquiry was received today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we were unable to send our response directly to you.   All issues had been addressed in a previous response we provided to Ms. Kathie [redacted]. No further response will be provided.   Sincerely,       Sue [redacted] Consumer Affairs Advocate American Family Insurance Company [redacted]

April 21, 2016     Revdex.com of Wisconsin                   RE:   Complaint File Name:        The attached complaint/inquiry was received today. The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant, with her original Revdex.com complaint received yesterday, no later than May 4, 2016.     Sincerely,   Consumer Affairs Advocate American Family Mutual Insurance Company (800) 692-6326 X30799 [email protected]

January 26, 2016       Revdex.com of Wisconsin 10019 West Greenfield Avenue Milwaukee WI 53214           RE:   Complaint File Name:    [redacted]     The above complaint/inquiry was received today. ...

The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by February 9, 2016.     Sincerely,

May 2, 2017       Revdex.com of Wisconsin [redacted] [redacted]           RE:   Complaint File Name:    Travis  [redacted]     The attached complaint/inquiry was received today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   The appropriate department will research the concerns and provide a final response directly to the complainant by May 12, 2017.     Sincerely,       Shayna [redacted] Consumer Affairs Advocate American Family Insurance Company ###-###-#### [redacted]

January 15, 2018   Revdex.com of Wisconsin[redacted]       RE:    Complaint File Name:      Jeffrey   [redacted]  The attached complaint/inquiry was...

received today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by January 29, 2018.  Sincerely,   Theresa [redacted]American Family Mutual Insurance Company, S.I. ###-###-#### [redacted]

November 17, 2016       Revdex.com of Wisconsin 10019 W Greenfield Ave. Milwaukee, WI  53214          RE:      Complaint File Name: William [redacted]n     The attached additional complaint was received today.    As previously stated in our November 16, 2016 communication, the appropriate department is researching the concerns and a response will be provided directly to the complainant. A response will not be sent to you as it is important to our company to maintain the privacy of our customers.   Sincerely,       Sue M [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company (800) 692-6326 X30799 [email protected]

Revdex.com:
I have sent all appropriate requested information th American family and attorney. In fact because I never heard back from American family after leaving yet another message asking for the cost of copies I went to pat kelly agency and had them make the copies a nd fax them to mr.Lawson.  I also left another message requesting they make arrangements for my disability to meet for the statement under oath(#5) to accommodate for my disability. Still have not heard anything from American family or Mr. Lawson.  I contacted the insurance commissioner about their failure to contact me to accommodate my disability.  The commissioner agrees they have failed in this area and suggest I file a complaint. The paperwork for that is being mailed to me. Still no response of an other type from American family to resolve this matter. Sincerely sherry [redacted] 
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Sherry [redacted]

September 16, 2015  RE:   Complaint File Name:  [redacted] I am in receipt of the above mention complaint correspondence.  Privacy laws require usto protect the confidentiality of non-public information relating to our consumers and others who rely upon...

us. Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable tosend our response directly to you.However, our Company received a formal complaint from the Office of the Commissioner of Insurance; therefore,our response will be sent directly to the Commissioner’s Office.Sincerely,

July 15, 2016
 
   
     
 
 
RE:   Complaint
File Name:    [redacted]
 
 
The attached complaint was received today.  The privacy laws require us to protect...

the
confidentiality of non-public information relating to our consumers and others
who rely upon us.  Maintaining the
confidentiality of this information is important to our company.  Therefore, we are unable to send our response
directly to you.
 
It is a company goal to provide the best possible service
to consumers.  Even though we are unable
to reply directly to you, I have asked the appropriate department to research
the concerns and respond directly to the complainant by July 25, 2016.
 
 
Sincerely,
 
 
 
[redacted]
Consumer Affairs Advocate
American
Family Insurance Company
(800)
692-6326 X30799
[email protected]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted] T [redacted]

June 15, 2016       Revdex.com of WI 10019 West Greenfield Avenue Milwaukee, WI 53214           RE:   Complaint File Name:        The attached complaint/inquiry was received today.  The privacy laws require us to...

protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by June 29, 2016.     Sincerely,       Consumer Affairs Advocate American Family Insurance Company (800) 692-6326 X30799 [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This was all I received on Nov 6., 2015. I do not see where my response was needed. Per attached message, I am to receive a phone call from the appropriate dept. within said business byNov. 19, 2015. That's all I saw in their response that was relevant. If action was rewired on my behalf, I have no knowledge of it. My response to the businesses response would be "ok. Thanks".
Regards,
[redacted]

August 31, 2017   Revdex.com of Wisconsin[redacted]       RE:   Complaint File Name:    Susan   [redacted]  The attached complaint/inquiry was received today.  The...

privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.  Sincerely,   [redacted] [redacted]American Family Mutual Insurance Company, S.I. [redacted]

June 5, 2015
 
 
 
Revdex.com of Wisconsin
10019 West Wisconsin Avenue
Milwaukee WI 52314
     
 
 
RE:   Complaint File Name:    [redacted], your file [redacted]
 
 
The above inquiry was received today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.
 
As indicated in our previous correspondence, a response will be sent by June 12th which is ten business days from the date of that correspondence.
 
Sincerely,

May 2, 2018       Revdex.com of Wisconsin [redacted]
[redacted]         RE:   Complaint File Name:    Donna  [redacted]  The attached complaint/inquiry was...

received today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to Ms. [redacted] by May 16, 2018.     Sincerely,   Jessica [redacted] Consumer Affairs Advocate American Family Insurance Company [redacted] Tell us why here...