The Walker Lane Reception Center, L.C.

November 17, 2017           RE:   Complaint File Name:    Wesley [redacted]     The attached complaint was received today.  The privacy laws require us to protect the confidentiality of non-public information relating to our...

consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by December 1, 2017.     Sincerely,       Joyce [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company, S.I. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They absolutely have not been addressed. I brought up new concerns in my last response. This complaint will remain open until American Family addresses these concerns. I will not go to a different entity, and your suggestion that I do so is a disingenuous and lazy attempt to pass an I satisfied customer with legitimate complaints off to someone else. This is not going away, and I am not going away, until you acknowledge that I owe AmFam NOTHING.
Regards,
Travis [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]They refused to address the issue or do anything to resolve the complaint.
Regards,
Tabitha [redacted]

March 19, 2018       Revdex.com of Wisconsin [redacted]
[redacted]   RE:   Complaint File Name:    Brad  [redacted]   The attached complaint/inquiry was received today.  The privacy laws require us to protect the...

confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to Mr. [redacted] by April 2, 2018.   Sincerely,   Crystal [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company, S.I. [redacted]
[redacted] Tell us why here...

February 3, 2016 WI Revdex.com 10019 West Greenfield Avenue Milwaukee, WI 53214     RE:   Complaint File Name:    [redacted] The attached complaint/inquiry was received today.  The privacy laws require us to protect the confidentiality of non-public...

information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to Ms. [redacted] by February 17, 2016. Sincerely,

April 2, 2018       RE:   Complaint File Name:    Jason [redacted]   The complaint/inquiry was received today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who...

rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by April 16, 2018.   Sincerely,   Tanner [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company, S.I. [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I will wait until December 15, 2017 to hear back with a valid resolution. 
Regards,
Quinna [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.They said they addressed the complaint on Oct. 30 and sent the letter to me with resolutions, but until now I have not received any letter from American Family Insurance. This is not acceptable to me.
Regards,
Eric **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I would like to know why I was verbally offered the job and then told I did not receive the job at a later time.Is it legal to verbally offer a job and then not offer them a job later?
Regards,
[redacted]

June 7, 2016       Revdex.com of Wisconsin 10019 West Greenfield Avenue Milwaukee, WI  53214           RE:   Complaint File Name:        The attached complaint/inquiry was received today.  The privacy laws...

require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by June 21, 2016.     Sincerely,       Consumer Affairs Advocate American Family Mutual Insurance Company (800) 692-6326 X30799 [email protected]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I am, however, still disappointed in their stance that their resolution to this issue is an "exception".  Their standard rate for cancellation of a commercial policy is exorbitant.  I have conveyed my disapproval of their cancellation rates to the representative.
Regards,
[redacted]

February 11, 2016 Revdex.com of Wisconsin 10019 West Greenfield Avenue Milwaukee, WI 53214       RE:   Complaint File Name:    [redacted] The attached complaint/inquiry was received today.  The privacy laws require us to protect the...

confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter. Sincerely,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

August 1, 2016       Revdex.com of Wisconsin [redacted]           RE:   Complaint File Name:    Kenneth  [redacted]     The attached complaint/inquiry was received today....

The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by August 11, 2016.   Sincerely,       Sue [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company [redacted]

April 4, 2017       Revdex.com of Wisconsin [redacted]           RE:   Complaint File Name:    Tammy [redacted]     The attached complaint/inquiry was received today.  The privacy laws...

require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by April 18, 2017.   Sincerely,       Sue [redacted] American Family Mutual Insurance Company, S.I. [redacted]

May 1, 2017       Revdex.com of Wisconsin [redacted]           RE:   Complaint File Name:    Nancy  [redacted]     The attached complaint/inquiry was received today.  The privacy...

laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond to the Georgia Department of Insurance by May 2, 2017.     Sincerely,       Crystal [redacted] Consumer Affairs Advocate American Family Insurance Company [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I reject this response only bbecause the accident due to their insurer occured on October 23, 2016 and the incident was reported on the same day. This was over 3 weeks ago and I have not received a single notice from AMerican Family Insurance's adjuster on when he or she is coming to look at the damage to give an estimate of the total damage that was done to the Volvo S60. I need something done right now.
Regards,
William [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  I have still not received payment nor have I been able to get my items back from Servpro.  
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Kimberly [redacted]

August 26, 2016     Revdex.com of Wisconsin                      RE:   Complaint File Name:    Ben  [redacted]     The attached complaint/inquiry was...

received today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant no later than September 1, 2016.     Sincerely,   Rhonda R. [redacted] Consumer Affairs Advocate American Family Insurance Company [redacted]
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