The Walker Lane Reception Center, L.C.

April 28, 2016       Revdex.com of Wisconsin                       RE:   Complaint File Name:    [redacted]  [redacted]     The attached complaint/inquiry...

was received today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to Mr. [redacted] no later than May 9, 2016.     Sincerely,     Rhonda [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company [redacted]
[redacted]

January 13, 2017       Revdex.com of Wisconsin 10019 W. Greenfield Ave Milwaukee, WI 53214           RE:   Complaint File Name:    Leon  [redacted]     The attached complaint/inquiry was received today.  The privacy...

laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.     Sincerely,       Crystal M [redacted] Consumer Affairs Advocate American Family Insurance Company (800) 692-6326 X30799 [email protected]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this is not a resolution. However, your response at this time is satisfactory to me until the matter at hand is resolved. At this time, the issue still remains at hand.  
Regards,
[redacted]

Revdex.com of Wisconsin [redacted]           RE:   Complaint File Name:    Tiffany  [redacted]     The above complaint was received today.  The privacy laws require us to protect the...

confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to Ms. Maw by March 23, 2018.     Sincerely,       Sara [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company, S.I. [redacted]

July 2, 2015
Revdex.com of Wisconsin

RE: Complaint File Name: [redacted]
The attached complaint/inquiry was received today. The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you.
It is a company goal to provide the best possible service to consumers. We have received a Washington Insurance Department complaint for Mr. [redacted] and will be responding to that complaint. We will not be responding to Mr. [redacted] for his continued postings to the Revdex.com site.
Sincerely,

January 6, 2016 Revdex.com of WI 10019 West Greenfield Avenue Milwaukee, WI 53214       RE:   Complaint File Name:    [redacted] The attached complaint/inquiry was received today.  The privacy laws require us to protect the confidentiality...

of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by January 20, 2016. Sincerely,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It's okay but my complaint was not related to whether or not they would send me a reply directly, but why and how they determined a spit-decision fault, which I suspect will occur when I file a small-claims litigation action. Thanks for your swift actions and God bless!
Regards,
Robert [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11785670, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Lindsey [redacted]

January 18, 2018 Revdex.com of Wisconsin10019 West Greenfield AvenueMilwaukee, WI  53214 RE:   Complaint File Name:    [redacted] The attached complaint/inquiry was received today.  The privacy laws require us to protect the confidentiality of...

non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate departments to research the concerns and respond directly to the complainant by February 1, 2018.  Sincerely, [redacted]
Consumer Affairs AdvocateAmerican Family Mutual Insurance Company, S.I. (800) 692-6326 [email protected]

July 27, 2015
Revdex.com of Wisconsin
10019 West Greenfield Avenue
Milwaukee, WI 53214

RE: Complaint File Name: [redacted]
The attached complaint/inquiry was received today. The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you.
It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to again research the concerns and respond directly to the complainant within ten business days from the date of this letter.
Sincerely,

September 11, 2015  Revdex.com of Wisconsin 10019 West Greenfield AvenueMilwaukee, WI 53214RE:   ComplaintFile Name:    [redacted] [redacted] The attached additional complaint was received today.  As stated in our September 8, 2015correspondence, due to Privacy issues we are unable to send our responsedirectly to you. I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from September8, 2015. Sincerely,

January 26, 2016 Revdex.com of Wisconsin 10019 West Greenfield Avenue Milwaukee WI 53214       RE:   Complaint File Name:    [redacted] The above complaint/inquiry was received today.  The privacy laws require us to...

protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns. We are also in receipt of a Missouri Department of Insurance complaint, in which we will be responding directly to the Missouri DOI, and the complainant may not directly receive a response.Sincerely,

July 18, 2016       Revdex.com of Wisconsin                       RE:   Complaint File Name:    Jennifer  [redacted]     The attached complaint/inquiry was received today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   We have responded to Ms. [redacted] and she is working with our billing department for resolution.     Sincerely,       Rhonda R. [redacted] ###-###-#### [redacted]

November 8, 2017       Revdex.com of Wisconsin [redacted] [redacted]
[redacted]           RE:   Complaint File Name:    Robert [redacted]     We received your follow up correspondence.  As previously indicated, the privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  The complainant’s concerns were referred to the appropriate management for review.     Sincerely,   Shayna [redacted] American Family Mutual Insurance Company, S.I. [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will patiently wait until April 10th 2018 to receive a response from the appropriate department or appropriate individual. I have not provided the emails between myself and Angela [redacted], Quinton [redacted], and Mark [redacted] but can provide them upon request, if unable to obtain from Angela, Quinn, and Mark directly. Thank you.  
Regards,
Priscilla [redacted]

RE:   Complaint
File Name:    [redacted]The attached complaint  was received today.  The privacy laws require us to protect the
confidentiality of non-public information relating to our consumers and others
who rely upon us.  Maintaining the
confidentiality of this information is important to our company.  Therefore, we are unable to send our response
directly to you.Even though we are unable to reply directly to you, I have
asked the appropriate department to research the concerns and respond directly
to the complainant by December 2, 2015.Sincerely,

January 17, 2017   Revdex.com of Wisconsin10019 W. Greenfield AveMilwaukee, WI 53214       RE:   Complaint File Name:    Edward H [redacted]  The attached complaint/inquiry was received today.  The privacy laws require...

us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.  Sincerely,   Shayna E [redacted]Consumer Affairs AdvocateAmerican Family Mutual Insurance Company, S.I. (800) 692-6326 [email protected] Tell us why here...

RE:   Complaint File Name:    [redacted]The attached complaint/inquiry was received today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.I have asked the appropriate department to research the concerns and respond directly to the appropriate individual by March 4, 2016.Sincerely,

June 21, 2017   Revdex.com of Wisconsin[redacted]       RE:    Complaint File Name:      Christina  [redacted]  The attached...

complaint/inquiry was received today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by July 5, 2017.  Sincerely,   Theresa [redacted]American Family Mutual Insurance Company, S.I. [redacted]

March 5, 2018   Revdex.com of Wisconsin [redacted]         RE:   Complaint File Name:    Ashley  [redacted]     The attached complaint/inquiry was received today.  The privacy laws require us...

to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to Ms. [redacted] by March 19, 2018.     Sincerely,   Jessica [redacted] American Family Insurance Company [redacted] Tell us why here...