The Walker Lane Reception Center, L.C.

December 8, 2015Revdex.com of Wisconsin 10019 West Greenfield AvenueMilwaukee, WI  53214RE:   Complaint
File Name:    [redacted]The attached complaint was received today.  The privacy laws require us to protect the
confidentiality of non-public information relating...

to our consumers and others
who rely upon us.  Maintaining the
confidentiality of this information is important to our company.  Therefore, we are unable to send our response
directly to you.It is a company goal to provide the best possible service
to consumers.  Even though we are unable
to reply directly to you, I have asked the appropriate department to research
the concerns and respond directly to the complainant within ten business days
from the date of this letter.Sincerely,

March 22, 2017       Revdex.com of Wisconsin [redacted]
[redacted]           RE:   Complaint File Name:    Ernesto [redacted]     The attached complaint/inquiry was received today.  The privacy...

laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by March 31, 2017.     Sincerely,       Shayna [redacted] American Family Insurance Company ###-###-#### [redacted] Tell us why here...

December 20, 2017   RE:   Complaint File Name:    Jeremy [redacted]  Thank you for providing us with Mr. [redacted]’s additional correspondence. Claims management has been in contact with Mr. [redacted] today and a liability settlement has been reached.  Thank you for bringing this matter to our attention.  Sincerely,   Joyce [redacted]Consumer Affairs AdvocateAmerican Family Mutual Insurance Company, S.I. [redacted]

May 18, 2017       Revdex.com of Wisconsin [redacted]           RE:   Complaint File Name:    Jim [redacted]     The attached complaint/inquiry was received today.  The privacy laws...

require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.     Sincerely,       Crystal [redacted] American Family Mutual Insurance Company, S.I. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I received the businesses response directly through email, as they prefer not to respond through the Revdex.com system for reasons I don't fully understand. The response I received from them remains unsatisfactory. They do not acknowledge the additional rental car expenses that I have shown proven documentation for, and refuse to reimburse me for those. They also still refuse to adhere to California insurance compliance laws in regards to Loss of Use. Mainly California law provides that the at fault party provide a replacement vehicle of similar class and capability to the damaged vehicle OR financial compensation equal to the cost to rent such a vehicle for the FULL duration of the time of the repairs. They not only put me in a lower class, less capable vehicle, they are refusing to pay for the full duration of the vehicle that was provided. Instead they choose to blame the body shop and say that the body shop made an agreement to pay for the rental, but that is simply not true. At the end of the day I am stuck with a large expense from Enterprise rental car, and no compensation for driving an inferior vehicle for 5+ months. A ford explorer that gets 20Mpg is not similar vehicle to a premium Audi SUV with a hybrid drive train that gets 34Mpg. This was the only vehicle ever offered me. My premium car that I worked hard to own was not able to be used by me for nearly half a year because of the delays and mis-handling of this claim by American Family, and they are refusing to provide additional compensation for this which is in noncompliance with California Laws. 
Regards,
Travis [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

June 30, 2015
Revdex.com of Wisconsin

RE: Complaint File Name: [redacted]
The attached complaint/inquiry was received today. The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining...

the confidentiality of this information is important to our company.
Today, we also received an Ohio Department of Insurance complaint from Mr. [redacted]. We will be responding to that complaint and will not be responding to the Revdex.com complaint. The DOI complaint response is due to the OH DOI by 7-10-2015.
Sincerely,

July 6, 2015
Revdex.com of Wisconsin
10019 West Greenfield Avenue
Milwaukee, WI 53214

RE: Complaint File Name: [redacted]
The attached complaint/inquiry was received today. The privacy laws require us to protect the confidentiality of non-public information relating to our...

consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you.
It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.
Sincerely,

October 2, 2015   Revdex.com of Wisconsin10019 W. Greenfield AveMilwaukee, WI 53214  RE:   ComplaintFile Name:      The attached complaint/inquiry was received today.  The privacy laws require us to protect theconfidentiality of non-public...

information relating to our consumers and otherswho rely upon us.  Maintaining theconfidentiality of this information is important to our company.  Therefore, we are unable to send our responsedirectly to you. It is a company goal to provide the best possible serviceto consumers.  Even though we are unableto reply directly to you, I have asked the appropriate department to researchthe concerns and respond directly to the complainant within ten business daysfrom the date of this letter.  Sincerely,

October 25, 2016       Revdex.com of Wisconsin 10019 West Greenfield Avenue Milwaukee, WI 53214           RE:   Complaint File Name:    Lindsey  [redacted]     The attached complaint/inquiry was received today. ...

The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.     Sincerely,       John D [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company (800) 692-6326 X30799 [email protected] Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, as long as contact if made with our company by December 1st. No contact will result in another complaint being filed, and possibly reaching out to at attorney. 
Regards,
Wesley [redacted]

May 10, 2017       Revdex.com of Wisconsin [redacted]           RE:   Complaint File Name:    Tim  [redacted]     The attached complaint/inquiry was received today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   Furthermore, American Family received notification on May 8, 2017 that Mr. [redacted] is represented by an attorney. Therefore, American Family is unable to respond to Mr. [redacted] directly, but will respond to the Missouri Department of Insurance by May 18, 2017. In the meantime, American Family will continue to work with Mr. [redacted]’s attorney.     Sincerely,       Crystal [redacted] American Family Mutual Insurance Company, S.I. [redacted]

Revdex.com of Wisconsin 10019 West Greenfield Avenue Milwaukee WI 53214       RE:   Complaint File Name:    [redacted], your file [redacted] The attached complaint/inquiry was received today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you. As indicated in our previous correspondence, a response will be sent to Ms. [redacted] by January 20, 2016.  Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Their response simply states they are not responding to the complaint.
This shows no effort on their part to resolve the issue and they continue to find ways for fairness not to enter their way of doing business.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Thank you for forwarding the additional comments from the complainant. As previously advised, our response will be sent to the Georgia Department of Insurance.
Respectfully,

November 15, 2017            RE:   Complaint File Name:    Karen [redacted]     The attached complaint was received today.  The privacy laws require us to protect the confidentiality of non-public information relating to...

our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by November 29, 2017.     Sincerely,    Joyce [redacted] American Family Mutual Insurance Company, S.I. [redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]This is simply a stall tactic where the company can give us the run-around. We will be contacted by the same officials who will reiterate the previous response. We need new and higher placed employees to review this in order to achieve the necessary changes in their billing structure.
Regards,
[redacted]

June 11, 2015
WI Revdex.com
10019 West Greenfield Avenue
Milwaukee, WI 53214

RE: Complaint File Name: [redacted]
The attached complaint/inquiry was received today. The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you.
I checked on the status of this complaint and see that a written response dated June 9, 2015 was sent directly to Mr. [redacted]. Thank you.
Sincerely, [redacted] Consumer Affairs Advocate
American Family Mutual Insurance Company
###-###-#### X30799
[email protected]

May 4, 2017       Revdex.com of Wisconsin [redacted]           RE:   Complaint File Name:    Nancy  [redacted]     A response was sent to the Georgia Department of Insurance on May 2, 2017. Ms. [redacted] should contact the Georgia Department of Insurance for information regarding the response.   Sincerely,       Crystal [redacted] Consumer Affairs Advocate American Family Insurance Company [redacted]