The Walker Lane Reception Center, L.C.

Please see attached.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did not receive a letter from American Family in reply. There was nothing to review!! The letter posted here states for privacy purposes, we cannot post our response. Please forward me a copy of American Family's response.
Thank you,
[redacted] T [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have it turned over for review and I'm sorry they have nor respondEd due to the holidays. I will have them send the letter backon Mondayso, Please don't close this case because it has been resolved. There were statements that were untrue and the facts are being gather for return. [redacted]

October 20, 2016   Revdex.com of Wisconsin10019 West Greenfield AvenueMilwaukee, WI  53214       RE:    Complaint File Name:      Luiggi  [redacted]  I have forwarded this additional Revdex.com complaint to the appropriate department to be addressed with the initial Revdex.com complaint.  The response will be directed at the complainant, not the Revdex.com, by November 1, 2016 as previously stated.  Sincerely,   Theresa A [redacted]Consumer Affairs AdvocateAmerican Family Mutual Insurance Company(800) 692-6326 [email protected]

Revdex.com of Wisconsin [redacted]           RE:   Complaint File Name:    Greg [redacted]     The attached complaint/inquiry was received today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by September 28, 2016.     Sincerely,       Sara [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company [redacted]

WI Revdex.com
10019 West Greenfield Avenue
Milwaukee, WI 53214

RE: Complaint File Name: [redacted] [redacted]
The attached complaint/inquiry was received today. The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely...

upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you.
It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.
Sincerely,

March 16, 2018           RE:   Complaint File Name:    Katherine [redacted]  [redacted]   The attached complaint/inquiry was received today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.  The company has previously received the complaints filed with the Arizona Attorney General and Department of Insurance. We sent a response addressing the concerns presented to the Arizona Attorney General on March 5, 2018 and to the Arizona Department of Insurance on March 14, 2018. American Family stands by the position explained in those responses.       Sincerely, Tanner [redacted] Consumer Affairs Advocate American Family Insurance Company [redacted]
[redacted]

June 29, 2016       Revdex.com of Wisconsin 10019 West Greenfield Avenue Milwaukee, WI 53214           RE:   Complaint File Name:    [redacted]   [redacted]     The attached complaint/inquiry was received today. ...

The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.     Sincerely,       [redacted] Consumer Affairs Advocate American Family Insurance Company (800) 692-6326 X30799 [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
 
 the response is unacceptable that is their canned answer to situations such as these I have heard this before.  I want my car fixed and fixed rright

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The company has yet to contact me regrading this matter.
Regards,
[redacted]

October 25, 2016       Revdex.com of Wisconsin 10019 W. Greenfield Ave. Milwaukee, WI  53214           RE:   Complaint File Name:    Kathleen  [redacted]     The attached complaint/inquiry was received...

today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by November 8, 2016.   Sincerely,       Sue M [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company (800) 692-6326 X30799 [email protected]

May 6, 2016 WI Revdex.com                   RE:   Complaint File Name:   The attached complaint/inquiry was received today.  The privacy laws require us to protect the confidentiality of non-public...

information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to Ms. [redacted] no later than Monday, May 16, 2106. Sincerely, [redacted] Consumer Affairs Advocate American Family Insurance Company (800) 692-6326 X30799 [email protected]

February 16, 2017       Revdex.com of Wisconsin 10019 W Greenfield Ave Milwaukee, WI 53214           RE:   Complaint File Name:    Joseph  [redacted]     The attached complaint/inquiry was received today. As previously indicated from the correspondence received on February 9, 2017, a response will be provided directly to the complainant by February 23, 2017.     Sincerely,   Shayna E [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company, S.I. (800) 692-6326 X30799 [email protected] Tell us why here...

As previously indicated the Company will not be providing a response, or any documentation, to the Revdex.com due to privacy issues.  We will respond directly to the complainant.   Thank you, John D. [redacted] Consumer Affairs AdvocateAmerican Family Insurance Group6000 American ParkwayMadison, WI 53783(800) 692-6326 x30799(877) 443-4978 [email protected] American Family Insurance Company / American Family Mutual Insurance Company / American Standard Insurance Company of American Family Insurance Company / American Family Mutual Insurance Company / American Standard Insurance Company of Wisconsin / American Standard Insurance Company of Ohio / American Family Life Insurance Company/Midvale Indemnity Company If you are not an intended recipient, please contact the sender and delete this e-mail, any attachments and all copies.

February 1, 2016      Revdex.com of WI 10019 West Greenfield Milwaukee, WI 53214           RE:   Complaint File Name:    [redacted]     The attached complaint/inquiry was received today.  The privacy laws require...

us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant as soon as possible but no later than 2/5/16.     Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I an very upset that this business is trying to make me out to be a liar and trying to steal my money. I went by what I was told.  None of this makes since if not. 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Jenifer [redacted]

There is absolutely nothing of substance to approve of at this point

April 5, 2018 RE:   Complaint File Name:    Heather  [redacted] The complaint/inquiry was received today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. ...

Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by April 13, 2018. Sincerely, Tanner [redacted]Consumer Affairs AdvocateAmerican Family Insurance Company[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]