The Walker Lane Reception Center, L.C.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11829095, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Raymond [redacted] This company is cancelling our auto policy via a billing invoice we receive because we won't sign up for their autopay to pay our monthly premiums. They are taking away the quoted and promise discounts because of not giving them our personal banking information, although we pay our premiums thru our banks online banking system which is more trustworthy than this company. We will look for other auto insurance companies to cover our vehicles that do not scam and mislead the consumers. No one can force a person in the way they pay their debts by holding this type of system of payment over their heads, and besides that this information should have been told while giving the quote to the consumer in the beginning of doing business and purchase.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.will wait their response when they contact us directly if they do....
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Mariela / Victor [redacted]

June 5, 2017       Revdex.com of Wisconsin [redacted]           RE:   Complaint File Name:    Krista D [redacted]     The attached complaint/inquiry was received today.  The privacy laws...

require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by June 14, 2017.     Sincerely,       Shayna [redacted]

The response provided on the correspondence dated Jan 23, 2018, is yet a different answer to the 3 were have already received from various employees of the company. How is it that each employee can offer a completely different response as to why our account was a mess? How is it that they cannot all look at the exact same information and all offer the same answer? And how is it that money we designated for one account was taken by the company, without our permission, and applied to a closed account? How is it that they say they cannot now return that money to the account it was designated for? We began having terrible with our account and the accounting practices of American Family back in July, 2017. So, no, we do not accept their response that because of a change to the account in September, 2017, we were short funds when every month we paid what was requested even though the amount continually increased without explanation every month.

November 16, 2016 Revdex.com of Wisconsin10019 West Greenfield AvenueMilwaukee WI 53214       RE:   Complaint File Name:    Raymond  [redacted], your file 11829095  The above complaint was received today.  The privacy laws...

require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by November 30, 2016.  Sincerely,   Sara E [redacted]Consumer Affairs AdvocateAmerican Standard Insurance Company of Ohio[redacted]

July 20, 2015
Revdex.com of Wisconsin
10019 West Greenfield Avenue
Milwaukee, WI 53214

RE: Complaint File Name: [redacted]
Thank you for forwarding the additional comments from Ms. [redacted]. As previously advised, our response is being sent to Ms. [redacted] directly. My records reflect that a response was mailed to Ms. [redacted] today, July 20, 2015.
Respectfully,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Tiffany [redacted]

The
above- referenced complaint was received today. The privacy laws require us to
protect the confidentiality of non-public information relating to our consumers
and others who rely upon us. Maintaining the confidentiality of this
information is important to our company. Therefore, we are...

unable to send our
response directly to you.It is a
company goal to provide the best possible service to consumers. Even though we
are unable to reply directly to you, I have asked the appropriate department to
research the concerns and respond to a formal complaint we received from the
[redacted] Department of Insurance. Our response will be sent directly to the
Department and the complainant may not receive a reply directly from our
company.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Consumer states issue is not resolved.
Regards,
[redacted]

Revdex.com of Wisconsin [redacted]
[redacted]           RE:   Complaint File Name:    Jeffrey   [redacted]     The above complaint was received today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to Mr. [redacted] by March 16, 2018.     Sincerely,       Sara [redacted] American Family Mutual Insurance Company, S.I. [redacted]
[redacted]

August 23, 2016   [redacted]
[redacted]
[redacted]  [redacted]       RE:   Complaint File Name:    Lisa [redacted]  The attached complaint/inquiry was received today.  The privacy...

laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.  Sincerely,   [redacted]American Family Mutual Insurance Company[redacted]

April 11, 2017
Revdex.com of Wisconsin
[redacted]
RE: Complaint File Name: Travis [redacted]
The attached complaint/inquiry was received today. The privacy laws require us to protect the confidentiality of non-public information relating to our...

consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you.
It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by April 25, 2017.
Sincerely,
Shayna [redacted]
Consumer Affairs Advocate
American Family Insurance Company
###-###-#### [redacted]
[redacted]

February 7, 2017   Revdex.com of Wisconsin10019 West Greenfield AvenueMilwaukee, WI  53214       RE:   Complaint File Name:    Kelvin L [redacted]  The attached complaint/inquiry was received today.  The privacy laws...

require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.  Sincerely,   Theresa A [redacted]Consumer Affairs AdvocateAmerican Family Life Insurance Company(800) 692-6326 X30799consumeraffairs@amfam.com

RE: Complaint File Name: Jennifer [redacted]The attached complaint/inqui ry was received today. The privacy laws require us to protect theconfidentiality of non-public information relating to our consumers and others who rely upon us.Maintaining the confidenti al ity of this information is important to...

our company. Therefore, weare unable to send our response directly to you.It is a company goal to provide the best possible service to consumers. Even though we areunable to reply directly to you, I have asked the appropri ate department to research the concernsand respond directly to the complainant no later than July 18, 2016.Sincerely,[redacted]
[redacted]American Standard

September 22, 2016   Revdex.com of Wisconsin10019 West Greenfield AvenueMilwaukee, WI 53214       RE:   Complaint File Name:    Sebastine  [redacted]  The attached complaint/inquiry was received today.  The...

privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.  Sincerely,   John D [redacted]Consumer Affairs AdvocateAmerican Family Insurance Company(800) 692-6326 X30799consumeraffairs@amfam.com

June 30, 2016       Revdex.com of Wisconsin                    RE:      Complaint File Name: [redacted]     The attached complaint/inquiry was received today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   I have forwarded this complaint to the appropriate business area for a response to [redacted]     Sincerely,       [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company (800) 692-6326 X30799 consumeraffairs@amfam.com

November 29, 2016       Revdex.com of Wisconsin 10019 West Greenfield Avenue Milwaukee WI 53214           RE:   Complaint File Name:    Obelia M [redacted], your file [redacted]     The above inquiry was received today. ...

The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by December 8, 2016.     Sincerely,       Sara E [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company (800) 692-6326 X30799 consumeraffairs@amfam.com

A simple refund is what I'm looking for as I was tricked into an insurance plan that changed significantly from what they agreed on, on signing. I don't want any further correspondence from American American if it doesn't entail a proper refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Was told I would be contacted by December 19, 2016. Was not contacted even after I directly emailed. I am not accepting or rejecting anything at this point, just awaiting a response.
Regards,
Jared [redacted]

August 31, 2016       Revdex.com of Wisconsin [redacted]       [redacted]     RE:   Complaint File Name:    Greg [redacted], your file [redacted]     The above complaint was received today.  The...

privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by September 14, 2016.   Sincerely,       Sara [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company [redacted]
[redacted]