The Walker Lane Reception Center, L.C.

November 16, 2016   Revdex.com of Wisconsin10019 West Greenfield AvenueMilwaukee, WI  53214       RE:    Complaint File Name:      William  [redacted]  The attached complaint/inquiry was received...

today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.  Sincerely,   Theresa A [redacted]Consumer Affairs AdvocateAmerican Family Mutual Insurance Company(800) 692-6326 [email protected]

May 20, 2015
WI Revdex.com
10019 West Greenfield Avenue
Milwaukee, WI 53214

RE: Complaint File Name: [redacted]
The attached complaint/inquiry was received today. The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others...

who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you.
It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.
Sincerely,
[redacted] [redacted]
Consumer Affairs Advocate
American Family Insurance Company
###-###-#### X30799
[email protected]

January 30, 2018       Revdex.com of Milwaukee [redacted]
[redacted]           RE:   Complaint File Name:    Bethany [redacted]     The attached rejection was received today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   I have asked the appropriate department to respond directly to the complainant by February 13, 2018.     Sincerely,       [redacted] [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company, S.I. [redacted]
[redacted]

March 20, 2017   Revdex.com of Wisconsin[redacted]       RE:   Complaint File Name:    Alicia [redacted]  The attached complaint/inquiry was received today.  The privacy laws...

require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond to you by April 3, 2017.  Sincerely,   Sue [redacted]Consumer Affairs AdvocateAmerican Family Insurance Company[redacted]

The customer service level for my total loss car claim was unacceptable.

September 27, 2016       RE:   Complaint File Name:    Nicholas  [redacted]     The attached complaint was received today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and...

others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by October 11, 2016.     Sincerely,       Joyce [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company [redacted]

August 24, 2017   Revdex.com of Wisconsin[redacted]
[redacted]  [redacted]       RE:   Complaint File Name:    Brian [redacted]  The attached complaint/inquiry was received today.  The privacy laws...

require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by September 1, 2017.  Sincerely,   Theresa [redacted]American Family Mutual Insurance Company, S.I. [redacted]
[redacted]

August 11, 2016   Revdex.com of Wisconsin10019 West Greenfield AvenueMilwaukee, WI  53214       RE:   Complaint File Name:    [redacted]
  The attached complaint/inquiry was received today.  The privacy...

laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.  Sincerely,   [redacted]Consumer Affairs AdvocateAmerican Family Mutual Insurance Company(800) 692-6326 [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
**SEE ATTACHED DOCUMENT**
Regards,
[redacted]

Revdex.com of Wisconsin               RE:      Complaint File Name: [redacted]     The attached complaint/inquiry was received today.  The privacy laws require us to protect the confidentiality...

of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I will forward this complaint to the appropriate department for handling.     Sincerely,       [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company (800) 692-6326 X30799 [email protected]

February 5, 2018       Revdex.com of Wisconsin 10019 West Greenfield Avenue Milwaukee WI 53214           RE:   Complaint File Name:    [redacted]  [redacted]     The above complaint was received today.  The...

privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to Mr. Weiland by February 19, 2018.     Sincerely,       [redacted]
Consumer Affairs Advocate American Family Mutual Insurance Company, S.I. (800) 692-6326 X30799 [email protected]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Lisa [redacted]

Tell us why here... RE:   Complaint File Name:    [redacted]         File ID number:              [redacted]  The attached complaint/inquiry was received...

today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.  Sincerely,

October 11, 2017       Revdex.com of Wisconsin [redacted]
[redacted]         RE:   Complaint File Name:    Markland  [redacted]   The attached complaint/inquiry was received today.  The privacy laws...

require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by October 25, 2017.    Sincerely,     Crystal M [redacted]
[redacted] American Family Insurance Company ###-###-#### X[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Krista [redacted]

October 18, 2016   Revdex.com of Wisconsin10019 West Greenfield AvenueMilwaukee, WI  53214       RE:   Complaint File Name:    Luiggi  [redacted]  The attached complaint/inquiry was received today.  The privacy...

laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.  Sincerely,   Theresa A [redacted]Consumer Affairs AdvocateAmerican Family Mutual Insurance Company(800) 692-6326 [email protected]

September18, 2015  RE:   Complaint File Name:  [redacted] Again, I am in receipt of the above mention additional complaintcorrespondence.  Privacy laws require usto protect the confidentiality of non-public information relating to ourconsumers and others who rely upon us. Maintaining the confidentiality of this information is important to ourcompany.  Therefore, we are unable tosend our response directly to you.However, our Company received a formal complaint from the Office of theCommissioner of Insurance; therefore,our response will be sent directly to the Commissioner’s Office.Sincerely,

December 6, 2017       Revdex.com of Wisconsin [redacted] [redacted]           RE:   Complaint File Name:    Quinna [redacted]     The attached complaint/inquiry was received today.  As previously indicated the appropriate department will research the concerns and respond directly to the complainant by December 15, 2017.     Sincerely,   Shayna [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company, S.I. [redacted]

Hello,I am not accepting their response because it not indicate if/when I will receive the refund that I'm entitled to. If American Family Insurance releases the check to me then I will be happy with closing this out.Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I should not have had to hire an attorney for the insurance company to communicate with me. However, my attorney has informed me that he is speaking to a new adjuster who seems more reasonable talk to. I would like to put a hold on the complaint until final resolution is had.
Regards,
Tim [redacted]