The Walker Lane Reception Center, L.C.

WI Revdex.com [redacted]           RE:   Complaint File Name:    Nicholas  [redacted]     The attached complaint/inquiry was received today.  The privacy laws require us to protect the...

confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly Mr. [redacted] by September 8, 2016.     Sincerely,       [redacted] [redacted] American Family Mutual Insurance Company [redacted]

August 11, 2016       Revdex.com of WI 10019 West Greenfield Avenue Milwaukee, WI 53214           RE:   Complaint File Name:    [redacted]     The attached complaint/inquiry was received today.  The privacy laws...

require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to Mr. Jordan as soon as possible but no later than August 25, 2016.     Sincerely,       [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company (800) 692-6326 X30799 [email protected]

February 22, 2018              RE:   Complaint File Name:    Katherine [redacted]   The attached complaint/inquiry was received today.  The privacy laws require us to protect the confidentiality of...

non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns. Ms. [redacted] has also written to the Arizona Attorney General regarding this matter. Our response will be sent directly to them.  Sincerely,     Tanner [redacted] Consumer Affairs Advocate American Family Insurance Company (800) 692-6326 X30799 [email protected]

October 20, 2016   Revdex.com of Wisconsin10019 West Greenfield AvenueMilwaukee, WI  53214       RE:   Complaint File Name:    Sherry K [redacted]  We are in receipt of the additional Revdex.com complaint.  It has been shared with the appropriate department to research these concerns as well as those of the initial Revdex.com complaint.  The response will be sent to the complainant directly by November 1, 2016 as previously stated.  Sincerely,   Theresa A [redacted]Consumer Affairs AdvocateAmerican Family Mutual Insurance Company(800) 692-6326 [email protected]

February 6, 2018       Revdex.com of Wisconsin 10019 W Greenfield Avenue Milwaukee WI 53214           RE:   Complaint File Name:    [redacted]  [redacted]     Additional correspondence on the above matter was received today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   As stated, we will be providing a response directly to Mr. [redacted] by February 19, 2018.     Sincerely,     [redacted]
Consumer Affairs Advocate American Family Mutual Insurance Company, S.I. (800) 692-6326 X30799 [email protected]

September 28, 2015  Revdex.com of Wisconsin10019 West Greenfield AvenueMilwaukee, WI  53214 RE:   Complaint File Name:    [redacted] [redacted]  The attached complaint/inquiry was received today.  The privacy laws require us to protect the...

confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter. Sincerely,

November 27, 2017   Revdex.com of Wisconsin[redacted]       RE:   Complaint File Name:    Timothy  [redacted]  The attached complaint/inquiry was received today.  The...

privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.  Sincerely,   Theresa [redacted]Consumer Affairs AdvocateAmerican Family Insurance Company[redacted]

September 21, 2016   Revdex.com of Wisconsin[redacted]
[redacted]  [redacted]       RE:   Complaint File Name:    Holly A [redacted]  The attached complaint/inquiry was received today.  The...

privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.  Sincerely,   Theresa A [redacted]Consumer Affairs AdvocateAmerican Family Mutual Insurance Company[redacted]
[redacted]

December 16, 2016   Revdex.com of Wisconsin10019 West Greenfield AvenueMilwaukee, WI  53214       RE:   Complaint File Name:    Korey  [redacted]  The attached complaint/inquiry was received today.  The privacy...

laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by December 29, 2016.  Sincerely,   Theresa A [redacted]Consumer Affairs AdvocateAmerican Family Insurance Company(800) 692-6326 [email protected]

June 27, 2016       Revdex.com of Wisconsin 10019 West Greenfield Avenue Milwaukee WI 53214           RE:   Complaint File Name:    [redacted]  [redacted]
*   The attached complaint/inquiry was received...

today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by July 11, 2016.     Sincerely,       [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company (800) 692-6326 X30799 [email protected]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]
 
 Thank you for all your help.  We have since found out that our agent Aris [redacted] was the problem.  We are going to change to an agent who cares and takes care of business.  If we would have not notified you he would have just let us go.  No help at all.Again thank you for all your help

May 16, 2017       Revdex.com of Wisconsin [redacted]           RE:   Complaint File Name:    Todd [redacted]     The attached complaint/inquiry was received today.  The privacy...

laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by next Tuesday, May 23, 2017.     Sincerely,       John [redacted] Consumer Affairs Advocate American Family Insurance Company [redacted]

September 17, 2015      RE:   ComplaintFile Name:    [redacted]
[redacted]         IDNumber:                   ...

[redacted] The attached complaint/inquiry was received today.  The privacy laws require us to protect theconfidentiality of non-public information relating to our consumers and otherswho rely upon us.  Maintaining theconfidentiality of this information is important to our company.  Therefore, we are unable to send our responsedirectly to you. It is a company goal to provide the best possible serviceto consumers.  Even though we are unableto reply directly to you, I have asked the appropriate department to researchthe concerns and respond directly to the complainant within ten business daysfrom the date of this letter.  Sincerely,  Consumer Affairs AdvocateAmericanFamily Mutual Insurance Company

June 22, 2016       [redacted]
[redacted]
[redacted]  [redacted]           RE:   Complaint File Name:    Joshua  [redacted]     The attached complaint/inquiry was received today. ...

The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by June 6, 2016.   Sincerely,       [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company [redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did receive a phone call from American Family Insurance last week and they took a recorded statement from me. I am only rejecting this response right now to keep the Revdex.com ticket open since I must respond in ten days. Now I am just waiting for the underwriting department to review and get back with me. I will wait to see their response and keep this ticket open in the meantime. Thanks.
Regards,
[redacted]

May 29, 2015
 
 
 
Revdex.com of Wisconsin
10019 West Greenfield Avenue
Milwaukee WI 53214
     
 
 
RE:   Complaint File Name:    [redacted], your file [redacted]
 
The above complaint was received...

today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.
 
It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.
 
 
Sincerely,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11941404, and IF I actually get a response from this company by Feb. 1st and they pay for the damages to our vehicle, THEN I will accept the response I've gotten.
Regards,
Kelly S[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Am adjustor called me today and informed me that there is a dispute between the 2 insurance companies that won't be solved until it happens.  American Family Insurance has it as 12/31/16 and Esurance has it for 8/21/17.Mike asked that I should send him a copy of the damages estimate, which was done by Esurance. I will be sending Amanda the requested information.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Luiggi [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have tried to contact the Revdex.com. My complaint hasn't been resolved with American Family Insurance. I have not been able to reach anyone with the company.
Regards,
[redacted]

March 21, 2016 WI Revdex.com 10019 West Greenfield Avenue Milwaukee, WI 53214       RE:   Complaint File Name:    The attached complaint/inquiry was received today.  The privacy laws require us to protect the confidentiality of non-public...

information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant or her attorney if deemed appropriate by April 4, 2016. Sincerely, Consumer Affairs Advocate [redacted]l Insurance Company