The Basement Doctor

Scott and his crew did a tremendous job! They were very professional and did everything that was promised and exceeded my expectations. I highly recommend Basement Dr.

We were able to get a quote for exactly what we wanted and Santos did a great job installing. We could not be happier with the quality and quick time it took to get our basement wall repaired.

Great experience. They started at 8:30 am and finished around 1 pm. They replaced the sump pump and repaired to cracks in the wall. They left the place cleaner than they found it. He took the time to allow me to clean the drier vent, which was an added plus.
I would recommend them. Their customer service is exceptional. The project manager had worked there for 31 years, which speaks volumes about the company.

We had majority of our basement walls waterproofed and they were very kind to cover everything with plastic during the job. The gentleman where very courteous to me and my children. They cleaned up after they left and would highly recommend them to anyone needing basement work.

In September of 2014, we contacted The Basement Doctor because we had mold growing primarily on the back wall of the basement. The representative, Curtis C, promised that what we needed was to clean off all of the walls and then seal them. He also said that we needed a larger dehumidifier. He told us that this would take care of the problem and that we would have one year guarantee. I guess I should have been concerned about a one year warranty as that alone is suspect, but I didn't listen to my gut. So the crew came in and cleaned off the walls and sealed them. We also agreed to spray foam in the area from the upper part of the wall and the first floor of my home. The crew was very professional and the basement looked great when they finished. In May of 2017, we started to have some leakage between the one wall and the floor. A rep. came out to look and he said that first of all the warranty had expired and they had done nothing to the floor so this problem wasn't covered; any fix would be at an additional cost. We decided not to do anything at that time since had happened was during a particularly wet spring. Now in 2019, we had what looked like mold again so we called and a rep. was sent out to check the problem. He told us that what we were seeing was leakage, but it wasn't mold. The company could fix the problem, but there would be an additional cost. So after paying them almost $10,000, we still have a problem. We have since contacted another company who has another system that will be guaranteed for life and the warranty can be transferred to a buyer should we decide to sell our home. So The Basement Doctor has cost us dearly as now someone else has to come in and clean up their mess.

We really appreciate the Basement Doctor and the professionalism displayed by Santos C and Todd S and everyone who worked on our situation. We would definitely recommend the Basement Doctor to any person who wants quality work done in their home.

I have been working with the Basement Doctor for many years. They stabilized my sagging basement walks and made a drainage path along the basement walls for any water to go to the sump pump.
They come back every year to check things out. This year they noted that the pipe from my sump pump to the street was clogged and the came back and fixed.

Description:
I was having a problem with my basement walls. I called the Basement Doctor. Mr. L came to my
home and told me that my sump pump needed to be replaced. He also told me that it was "emergency"
and handwrote on the contract that I had no right to cancel the installation. He pressured me to initial
that handwritten note. There was no emergency. My basement has never been wet, even in heavy
rains. I don't even think my sump pump was broken. Then, they installed a sump and back up battery for
$2850.00 t I have since been told by friends and family that I was way over-charged. My Realtor told me
that a plumber could have installed a sump pump and back up (if it was needed) for well under
$1000.00. I called The Basement Doctor to ask for a line item list of what the $2850.00 was for and to
ask that it be removed. They said they couldn't do that because I initialed the "no cancellation" note on
the contract. I feel taken advantage of. I don't mind paying fair market for a sump pump, but I don't have
$3000 to expend unnecessarily. The charge was put on a credit card, but the credit card company says
I can't dispute it because I initialed the "non cancellation" handwritten note.

The Basememt doctor did a great with my 100+ year old leaky basement. Jesse and his crew did a fantastic job. They finished the job on time. They left the jobsite clean. I would use them again in the future. Thanks basement doctor job well done.

Had used the Basement Doctor many years ago with great satisfaction. Now the same great service and first class work. Thank you for a job well done.

I have been using The Basement Doctor for a couple of years now. I always request Jesse S crew because the quality of work performed by them is superb. Everyone is very professional and friendly and always leave their work site clean.

I had the best experience with the Basement Doctor and two of their professionals. The project manager, Robert and the job foreman, Justin were outstanding. They talked me through every step, showed me what they did and why, protected my home and furnishings during the process and quite frankly exceeded my expectations. The project manager showed up at the completion of the job to be sure that the job met his expectations. Honestly, they went above and beyond the scope of work I expected. I was very skeptical of the project but when someone backs their work with a 25 year transferable warranty, you begin to understand why you pay a premium price for the work. No one offers a 25 year warranty in any business but I guess if you are that good and still in business 30 years later you hired a company who knows what they're doing. I am glad that the owner spends so much time advertising on TV because that's how I found the Basement Doctor. After all of this Ohio rain, I can finally sleep tonight knowing I only had to fix this problem once.

Very professional and polite. Cleaned up afterward really well. Santos did a great job fixing our basement.

Basement Doctors team hit the ground running and didn’t stop till the job was completed. They always had time to explain what was going on, they took the time to answer all the questions I had. The team leader Jamison R, kept the team moving forward. They did an excellent job to include the clean up after the job was done. I am very happy with the job, well done thank you.
Respectfully

Great experience. They were there on time with estimate and service. I did not feel the need to keep looking as the cost was within budget. Love the sump pump installed.

I would recommend The Basement Doctor to anyone looking for a solution to water in the basement. I obtained three proposals for the work on my basement and selected The Basement Doctor because they seemed most knowledgeable and developed a plan directed at the specific problems in my basement. One of the companies that I talked with seemed to have a one-size-fits-all solution.
I was pleased with the work of The Basement Doctor staff – from the original estimate, to the visit by the foreman prior to beginning work, through final completion of the project. All appointments were kept on-time and work was completed in less time than estimated. The crew did an excellent job of protecting my house from the dust and dirt of the work and cleaned up the site before leaving. Everyone was great to work with.

Great job by The Basement Doctor. They showed up on time everyday and were very professional. The foreman always asked if we had any questions and also explained what was going to be done everyday. I highly recommend The Basement Doctor

The Basement Doctor did an outstanding job! The initial call of scheduling to have Jeff come out and look at the seepage issue in a crawlspace was handled professional and timely. Most importantly, Santos did an incredible installation job of the EZ Flow System that worked beautifully during/after the 2-3" rainfall of Feb 5-6, 2019. Peace of Mind of knowing that water is no longer sitting in the crawlspace, but rather being directed to the sump. - CW

Awesome job, very pleased on the workmanship and how the crew cleaned up after they were finished. The basement doctor is the way to go!

This is truly some of the best customer service I have ever experienced. Our work was completed beyond our expectations. Thank you Jesse (F*). Please tell your crew that they are appreciated.