Synchrony Bank (Formerly GE Capital Retail Bank)

synchrony financial that is GE money bank is a joke I have a loane with them for more then 10 years trying to get away from them there intrest rates suck do not finance anything with them you will regret it and and up owe them more money then you finance for

I recently took over financial affairs, as financial POA, for my 70 year old father who has been diagnosed with Alzheimer's. I was horrified to discover that my father has a "loan" through this company at nearly a 30% interest rate. On top of that, for each payment my father forgot to make due to his Alzheimer's, this company charged my father a $25.00 "late fee".
I called the company's 1-800 number and was connected with a "customer service rep" that could barely speak English. I inquired about my father's account and the business. The "customer service rep" did not know any details about the company, for example where they were based out of or where faxed correspondence would go to. The "customer service rep" did not even know if faxed correspondence would go somewhere inside the U.S.
When I questioned the "customer service rep" on the legitimacy of the business that he worked for, that he knew nothing about, conveniently he had to transfer me to a "supervisor". After ten minutes of waiting on hold I hung up the phone.
Very poor customer service. Questionable fraudulent activity.

I found their billing confusing and difficult to figure out what the total bill was. It seems to me they want to fool you into thinking you've paid it all, and you accrue late fees. Reaching a person is difficult. Once you get through the first layer of computer prompts you need to say "Customer Representative" three times- that gets you a person. However, all 3 times I reached a person, I was not very happy with their service. First person did not speak English sufficiently enough to be doing this, so although I made a payment, I still got a late fee- I still don't understand that one. Second person I spoke to, English was fine, but she couldn't fix the problem for me, and I had to almost yell at her to move me to a higher level, who sounded like they were from America. Last call, again, to some center outside the US, I could hear him, he couldn't hear me. I have never had an experience with any other credit card company like this one.

I made a $11,000 payment to Chase Bank, my former Credit Card issuer, on 20 May 15. My Credit Card was moved to Synchrony Bank on 1 June along with my $10,850 May balance. Synchrony Bank has no record of my payment. Chase Bank has stated that my account is closed and they cannot reference any past transactions.
I have talked to Synchrony Banks phone center (poor English speaking workforce) and have received 2 different options. 1. They will receive a payment update from Chase within the next 2 weeks. 2. I need to contact Chase and get my money back.
I have asked numerous times to speak to a Synchrony Call Center manager but have been told none were available or that not to worry because the money will be located.
Chase told me to ask for Synchrony's Settlement Department. The Call Center said that they did not have a Settlement Dept.
I have sent Synch Bank a fax of my Bank's electronic transfer, as requested, and have been told that they are having trouble finding it.

Synchrony Bank has the worst customer service I have ever dealt with. They have no actual people to speak with other than their customer representatives who are unable to help with anything other than taking a payment. They were extremely unhelpful recently for myself and family including an elderly veteran. This company handles the credit for many stores, which I have since cancelled all of my cards associated with these store. So beware who is actually handling the credit cards for local stores.

I had financed a mattress on a 0% interest promotion from GE Capital in 2012. The promo ended on Sep 28 2015. Due to the name change from GE Capital to Synchrony Bank the monthly e-mail statements were going into my spam folder and I missed the ending of the promo and was hit with a substantial deferred interest charge. Spoke to Josh at Synchrony Bank and explained the situation to him, and the fact that I had made every payment on time, and he was able to waive the deferred interest charge. I really appreciate the fact that they were willing to look at my situation and remedy it when they could have insisted on the payment. THANKS SYNCHRONY!

Synchrony Bank is THE WORST financial institution I have ever dealt with. I finally bit the bullet and paid the account off in full to avoid future dealings with this horribly run company. The CSR's are poorly trained and there is no cohesion. Each CSR gave me different information which never resulted in a positive outcome. The mail I was supposed to receive never came and I was penalized for not receiving it. I made a payment over the phone with one of the unqualified CSR's, then received 37 phone calls from their payment department saying that my previous payment wasn't submitted. After finally setting up auto payments via the mysynchrony online feature with the help of one of the many foreign CSR's, I was shocked to see the FULL AMOUNT of the loan was deducted from my bank account. I was blamed for not noticing the payment cycle option even though the CSR walked me through my account setup. After fighting to block the absurd charge with Synchrony, I gave up and paid the account off in full. I will never use Synchrony again. NEVER TRUST THIS COMPANY. YOU WILL REGRET IT.

How Synchrony is still in business is beyond my comprehension. Notice the negative comments, Synchrony? Do something about it! Or better yet, do us all a favor and cease all business operations. YOU ARE HORRIBLE.

I have an account that is currently open with these people, through Rooms-to-go financing. I'm not convinced that all that they changed was their name. I have had to call them twice in two weeks and both representatives I have spoken to have been incredibly unhelpful and rude! Once I pay off my furniture, I will be leaving this establishment and NEVER doing business with them again. I don't pay the money I pay every month to be talked over and cut off and treated like I'm stupid. GET SOME BETTER CUSTOMER SERVICE REPS!

I have been using lowers (spelled like that on purpose) for 21/2 years on a business credit account/w an escrow account on top of that to rebuild my underwater/no equity house. Half way through the project SUCKrony bank sends me a letter they are lowering my credit from a measly 2,000 dollar limit ( I am funding most of this project out of pocket) to 1,300.00 (which is just above were my balance currently stands) with some B.S. excuses about
low payments, percentage of balance to credit too high, and account open less than 36 months. I called SUCKrony bank about the letter and asked for some real legitimate reasons other than the B.S. they sent in the letter about the credit amount reduction, which the customer service could not supply. I stated they were full of bull, I am paying off the account (they are not getting any more interest payments out of me), and rudely told the customer service agent to thank their credit evaluation, decision making team thanks for the service and hung up before before anymore "I am sorry" spewed from the lips of the customer service agent, and hung up. I have spent roughly $20,000 over the past couple of years with these lowes lifes', and this the service and treatment I receive, FAQ EM'!!

I tried to open 2 savings accounts over the weekend. Because they did not work successfully the first time, I filled out the information a 2nd time. Got a message saying unable to open with account id to reference.

I called on Tuesday and was on hold for 10 minutes. Then got to someone who had to seek information from another group. He came back and said I would get a letter telling me IF I would get an account in 7 - 10 days. I was not happy so asked to talk to someone who could explain the process to me. That person told me same information with a bit more detail but nothing that indicated why it would take so long. All their hold info was go online to avoid long waiting time to open an account. What's the use if you are going to not get an actual account anyway.

I immediately asked to cancel my 2 requests as this did not sound or feel good from a customer perspective.

I had a QVC credit card for 15 years and overdrew my checking account for the first time by accident for 1 day. It was immediately rectified & I did not think it was an issue. I was so wrong. I received a letter from Synchrony Bank about 10 days later who I did not even know had the account for QVC, that they had reviewed my account and had cancelled it due to numerous issues with overdrafts. This was not the case. Interestingly enough last week they increased the credit limit on another one of my accounts and sent me a letter preapproving a WalMart charge. But you ruined my credit by canceling a card I had for 15 years? I may have to take further action with this to fix my credit rating.

85 years in business, yet they still haven't figure out how to properly track financial transactions. Double charged my checking account for a credit card payment and their support representatives claim they don't see the first charge and thus cannot do anything to remedy the problem. Both charges have different ID's in the note so I know it's not an issue with my bank. My bank however has deducted both charges from my balance.

Excellent Service reasonable rates with no annual fees!

I would NEVER recommend financing anything through Synchrony Bank. I got their Care credit for some work I had done on my teeth 2 years ago. I paid them off and never used the credit again. When I asked them to close my account, they refused. 2 years later I got a letter saying that "they" were going to close my account and report it to the credit bureau as" closed by creditor", which will negatively affect my credit. They said it was based on other information on my credit report. How is that fair? I didn't have a bad record with their company. I wrote to them to try to clear it up and their response was that they had acted according to Fair Credit Reporting Act. In what universe?

Amazing. I just called to discuss a concern on my account. The machine told me to call back at 645. I thought I had 2 years to pay off my loan since the guy at living spaces said if I passed a certain limit it would be 24 months instead of 12 and yesterday night when I went to pay my bill I discovered over 300$ extra in interest of 29.99%. That's incredibly high for a 22 year old mother of two!!! Never buying anything with them again. I also never bothered to look at my statements (I know horrible on my part but I have been paying bills for years and nothing like this has ever happened.), but it turns out I have 3 late charges of at least 25$. Also each month I have 2$ interest charge which is weird even if I'm suppose to have 12 months free interest. 2$ can really add up. So upset

Since Synchrony Bank acquired my Chase BP Rewards Card account, I have had nothing but problems. My card has been put on stop three times (quite embarrassing at the check out), I have not been able to access my account information online and there are charges on the account that have no description and no option for dispute. As soon as this is resolved, I will be shopping for another rewards card

I pay my bill montly. It's always late because I have to pay my rent first. I pay the stupid outrageous $35.00 a month late fee because of this. That doesn't stop them from constantly harassing me for payment. They call my phone over 4 times per day. I had to block their number so my phone wouldn't ring while I'm at work. When I make my payment, I always pay more than the minimum amount. However, their late fees keep me from ever paying them off. I don't mind paying for what is due, but work with me here. My rent comes at the 1st of the month and I am trying to pay you off. Stop harassing me! I've shown that I'm good for the payment each month. Stop punishing me for trying to pay you!

My wife bought a bed set at Sleepys & was setup for 0% payments through Synchrony Financial. She made seven payments starting in December 2014. After June no further monthly statements were received. Early this month she received a "collection type" call saying payments were overdue. When asked what happened to the monthly statements it was stated the last were returned undelivered which they obviously disregarded since at that time they had the phone number which they waited 2 months to use to "collect" listed above. Odd since the address never changed and finally the paperwork requested during multiple calls was received at the same address with no problem. They called 3 times with a discussion about the same thing & finally ,each time, saying statements would be sent. These discussions were extremely lengthy since the staff and one time a supervisor were all in the category of English as a second language personnel. Summation is They had received more than 80% of the loan and then "dropped the ball" blaming my wife for their incompetence. The balance has been posted & we await a paid in full statement.

I've had their Sams Club card & Amazon card for over 6 months now. I have 15 others cards. 2 stores & the rest are primes. I run about 7/8k through a few of my cards a month. Always pay in full. My credit limits are high so that when I do buy something, my utilization on that card never goes over 30%. I tried to ask for a larger credit limit since they started me off with lower ones. They asked my income & nothing else. Got a denial. No reason. Just no. I have never had a problem with any other card I own. Had Amex for over 37 yrs now. So in getting these cards to use for cameras, equipment, etc. And Sams for TV's and such was a total waste of my time! I can only charge small items. I will have to look elsewhere other than GE/Synchrony Bank. Not a good experience for me at all! Very disappointed.

SYNCHRONY BANK IS AN EXCELLENT BANK, WITH EXCELLENT CUSTOMER SERVICE, I AM VERY PLEASED WITH THEIR SERVICE, AS WELL AS THE WAY THEIR PROFESSIONAL STAFF TREAT THEIR CUSTOMERS (SUCH AS MYSELF), I WILL BE A LIFETIME CUSTOMER TO THIS BANK, AND I WILL DEFINITELY HIGHLY RECOMMEND EVERYONE TO SYNCHRONY BANK, FOR CREDIT ACCOUNT OR DEPOSIT ACCOUNT REGARDLESS WHERE THE BANK IS LOCATED, SO THANK YOU SYNCHRONY BANK FOR ALL THAT YOU DO...

"READ THE AGREEMENT IN FULL BEFORE COMMITING TO A YES WITH ANY BANK, AND AFTER YOU MAKE A MISTAKE, JUST REMEMBER TO TAKE A LOOK INTO THE MIRROR, IT'S NOT THE BANK FAULT... IT IS YOUR FAULT!"