Star Office Supply

June 27, 2017
[redacted]
RE: [redacted]
Dear [redacted],
This letter is in response to the Revdex.com Rebuttal that you filed with the Revdex.com regarding your refund check.
The refund check has been processed. The amount of the check is $49.37. You should receive the check this week.
Cincinnati Bell considers this complaint closed.
Cincinnati Bell is committed to providing our customers with outstanding service. We apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward.
Thanks,
Melissa
Executive Care Representative
Cincinnati Bell Telephone

September 2, 2016
[redacted]
RE: ###-###-####,[redacted]
Cincinnati Bell is responding to your Revdex.com complaint.
Per our conversations looking into your account each time your services went down it was due to a bad...

power brick on the Optical Network Terminal (ONT). The power bricks were going down because your ONT was originally installed on a switched jack.
A repair technician was sent to the residence on 9/1/16 and able to resolve the service issues by moving the ONT to a new jack.
I also enrolled you in new 12 month promotions to lower your monthly service fee to $133.35 before taxes and fees. These new promotions will save you roughly $23 per month vs. the other promotions you were previously receiving.
I have also sent a request to a Senior Repair agent to review your account and issue a credit for your time without service. I will follow up with you once I receive the update on my request. If you have any further questions or concerns please reach out to me at ###-###-####.
On behalf of Cincinnati Bell I apologize for your negative experience. Cincinnati Bell truly appreciates your business and patience in letting us resolve this matter.
Tina
Executive Care Agent
Cincinnati Bell Telephone

I received a bill for services that I cancelled and they are unwilling to make the appropriate changes to the bill.  The date of bill was February 4, 2016.  The date of the change was February 6, 2016.  The bill's total was $190 including taxes.  The cost of the services after the change is $70 plus taxes.  They are saying I am only due a credit  $35.  This means that I am paying for services that I did not receive.  The credit should be closer to $100.  They also stated they would send a technician out on Monday, February 8 between 6 and 8.  He did not show and did not call.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  Hello,I am sorry but I can’t and won’t accept your apology.  CBS does not offer good customer service because if you did, your company would honor what was stated to me.  You have openly admitted that I was provided the wrong information and that is not my fault.  That is the company’s fault and the company should honor what is stated to their customers.  Good customer service is the company stands behind what is stated to their customers not turn their backs on their customers.  CBS as a company hasn’t even tried to work something out with me other than cancelling my wire care nor have you tried to do anything to keep me as a customer.Ok, you spoke with William.  Did you really expect him to tell you he cut my wires?  He openly admitted he took down the 2nd Dmarc.  That Dmarc was needed to operate the one side of my house.  Please remember this was a 2 family that 2 doors on the inside were taken down to open it back up to a 1 family.  There were 2 Dmarc’s for 2 different households.  If William took one Dmarc down that leaves the 1 side of the house not working.  How do you know that nothing he did caused the problems?  Were you there?  No you were not so you can’t speak to what he did or didn’t do caused the problems.  Again, he openly admitted he took down the 2nd Dmarc which those wires ran too.  Please logically think and think outside of the box here.  If you remove a Dmarc that wires ran too and don’t do anything with those wires then the phone jacks that go to those wires won’t work.  Please use common sense here.  Again, you are wrong as to what both technicians stated to me.  The 1st technician told me to call in to have the issue resolved, nothing about this having to be billed.  When I called in then I was told wire care would cover this.  Yes, the 2nd technician stated that it was billable and that is what prompted all of this.  His supervisor called me and stated to have me let his technician do the work, let the charges hit my account, and then call in to have them credited to my account, which I refused because I wasn’t approving work to be done until I knew for a fact I would be credited and this is where we are.  Again, you have openly admitted this is what I was told and again you need to honor what I was told.I don’t need to hire anyone to do the work.  I am very capable of doing the work myself.  The point is why should I do the work and take time away from my family when I was told my CBS they would do it and it would be covered under my wire care.Again, you are not sorry so quit apologizing for something you don’t care about.  If CBS was a company with dignity, and integrity they would honor what they tell their customers even if what was stated was incorrect.  Again I should not have to pay or suffer for your customer service personnel not being properly trained and educated on CBS policies, procedures, and protocols.  Again, in the amount of time that has been spent with all of this communicating back and forth and the investigating that your company has been doing on this behalf the work could have been done faster and cheaper.   I am standing my ground.  CBS needs to come fix the issue at their cost like I was originally told.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] March 20, 2015
Sorry for the delay in getting back to you. I do not live with my mother and was not made aware of any previous notifications about disconnecting or disapproval of her Cincinnati Bell life line.  My mother always contacts me directly or has someone contact me when there seems to be a problem with any of her services.  She may not have recieved any of the notices Cincinnati Bell speaks about in their response.It is still not clear to me why her life line was discontinued or the charge was added to her bill.  As noted previously, an advocate for seniors where my mother lives has called Cincinnati Bell since December of 2014.  She was told (by a person that was not able to speak English very well) that Cincinnati Bell would investigate the problem.   Obviously the is[redacted] still has not been resolved.I will call the Life Line number today to attempt to get this resolved.  Respectfully submitted,[redacted] son and POA for [redacted]

October 4, 2016
[redacted]
[redacted] [redacted]
[redacted]
RE: CBT Account# ###-###-####,[redacted]
Dear [redacted],
Cincinnati Bell is responding to the complaint that you filed with the Revdex.com regarding your [redacted] application.
According to our records the address showed as a duplicate for [redacted] so we have sent out a new form that needs filled out and faxed back to qualify the address for [redacted]. Per our conversation today we have mailed the form and once we get it back we will be able to qualify you for the [redacted] discount.
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
Melissa
Executive Care Representative
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  My initial problem was fixed, but disagree with you about refurbished equipment,  I expected a new modem and had I  known it was used I would have informed the tech of this,  This is why customers should receive paperwork so they know exactly what they are getting. This could have solved the problem earlier.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]

[redacted]
Revdex.com #[redacted]
Account ####-###-####,[redacted]
 
Dear [redacted] and [redacted],
 
We have received and reviewed your concerns with your Cincinnati Bell account # ###-###-####,[redacted]; and the activation of your services.  I apologize for any inconvenience this may have...

caused you.  We are showing per our porting team account information submitted is incorrect; therefore Cincinnati Bell cannot port your number.  Please contact our office and give the correct [redacted] account information, in order for us to port your number.  We are showing messages have been left on 03/23/15 and 03/26/15; needing additional information in order to port your number to Cincinnati Bell. 
Due to representative sent information to our Porting Team, that department was the given the callback information and has left messages.
It is never Cincinnati Bell’s intention to upset or frustrate our customers.  On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
 
Thank you,
 
[redacted]
Executive Care
Cincinnati Bell

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
I find it hard to believe that Cincinnati Bell's accounting is so bad that random credits are issued incorrectly.  But then this issue began with accounting problems that date back over a year.  The most recent invoice (attached) I have indicates a credit of $29.72.  I received a check for $20.69.   If the situation was reversed, I doubt that Cincinnati Bell would forgive the remaining $9.03!  I know this is a small amount, but I have a fiduciary responsibility as an officer of the company.  I am appalled at the process of that I have had to go through since June just to collect this over payment!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Well thank you for the free day of internet and cable that I couldnt even use because of the horrible and misguided customer service that Cincinnati Bell has setup. I dont feel a free day of service even begins the compensate me for the 12hrs of dealing with your customer service and your executive account resolutions members, which ultimately ended with me leaving your service. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted]
RE: [redacted]
Revdex.com #[redacted]
Account # [redacted]
 
We have received and reviewed your additional concerns with your Cincinnati Bell account # [redacted] and the cable services installed in error.  I spoke with Mrs. [redacted] on 12/03/14; and was advised that the Cincinnati Bell tech did come out and the equipment was picked up.  I was advised by the customer the tech didn’t take remote, however will take and return to retail location.  The customer is aware of follow up for December bill statement for an additional adjustment.
It is never Cincinnati Bell’s intention to upset or frustrate our customers.  On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
 
Thank you
 
[redacted]
Executive Care
Cincinnati Bell

Hello [redacted],This issue has been addressed. Unfortunately, Cincinnati Bell is not authorized to discuss the customer’s personal account information with a third party through the Revdex.com portal. I have advised the third party, [redacted], to have the account holder contact Cincinnati Bell himself, and we will be able to discuss the account further. Cincinnati Bell can take a payment from a third party, but any further details on the account cannot be discussed with anyone other than the customer once the account has been verified. Cincinnati Bell considers this matter closed and will not further discuss the account with anyone other than the account holder.Thank you, MeganExecutive Care RepresentativeCincinnati Bell's Executive Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  Lets review. I have all that I said on video. The police arrived AFTER they moved the bundle of wire. Cincinnati Bell at first denied there was even an altercation. Since I have received such a nasty unprofessional response from someone named "Tina", I will now consult with an attorney. Please send a copy of this to my email. 
 
Regards,
[redacted]8/31/2016

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11464435, and have determined that this does not resolve my complaint.  
Regards,
[redacted]  I provide a copy of the billing statement showing that Cincinnati bell never applied the buyout credit towards the account so what I am asking is for Cincinnati bell to do right and provide me the credit that the promise to give to customer who are in contact. If Cincinnati bell choose not to honor there promotion I would to pay fee to [redacted] reinstated the services. I thank that would be fair.

August 3, 2015
 
 
 
[redacted]
[redacted]
[redacted]  [redacted]
 
RE: [redacted]
 
Cincinnati Bell is responding to the complaint you filed with the Revdex.com concerning a final bill.
 
In reviewing your final bill I found that you were...

billed for a Zoomtown modem and power cord.  I sent a request to a supervisor to have the charges removed.  An adjustment has been made in the amount of $128.40.  The remaining balance of $50.12 is a past due amount.
We do not show that your March 8th bill was paid. Please make sure you have your old account number when making your payment so it is applied to the correct account.
 
I will contact the credit bureau to have the $128.40 removed from your records.
 
It is never Cincinnati Bell’s intention to upset or frustrate our customers.  On behalf of Cincinnati Bell I apologize if you feel we have done so in this matter.
 
Please feel free to contact our office at ###-###-#### if you have any additional questions or concerns. 
 
Sue
Executive Care Agent
Cincinnati Bell Telephone

[redacted]
c/o [redacted]
[redacted]
Cincinnati, [redacted]
 
Dear [redacted],
 
We have received and reviewed your additional questions with your Cincinnati Bell account ###-###-####,[redacted]; and the is[redacted]s you are having with Lifeline.  I apologize; however due to the National Lifeline Database advising that the information below is incorrect; we have to follow suite and reject the lifeline request.   
NLAD (national lifeline database) showing ERRORS:
1.       Subscriber failed third-party identity verification.
2.       Address unrecognized (please provide fiscal  address on form will not accept PO Box)
3.       SSN (social security number) could not be validated.
 
Please contact Lifeline any questions or concerns at ###-###-#### M-F 8:00am-5:00pm.
 
Thank you,
 
[redacted]
Executive Care
Cincinnati Bell

[redacted]
Revdex.com #[redacted]
Account #[redacted]
Dear [redacted],
We have received and reviewed your Cincinnati Bell account # [redacted], and your concerns with your installer visit.  I apologize for any inconvenience this may have caused you.  .  I do show there...

were 2 orders in the system, one that was due on 11/05/14, which gave a promotional offer on your bundle, also an order to add internet and cable.  Due to your order fell out the system we did have to reschedule to have an installer come out on 11/06/14 to install our Fioptics cable and internet. We are showing our tech came out to your location on 11/06/14, all work done, installed and verified by the installer.  I apologize however due to circumstances that Cincinnati Bell could not control you did have to wait an additional day to have services installed.  We show you are getting promotional rates on all products.  Cincinnati Bell would not be able to give any additional credits.
It is never Cincinnati Bell’s intention to upset or frustrate our customers.  On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
Thank you,
[redacted]
Executive Care Agent
Cincinnati Bell

January 8, 2015
 
[redacted]
 
RE: CBT Account ####-###-####,[redacted]         
 
Cincinnati Bell is responding to the complaint that you filed with the Revdex.com regarding your...

phone service.
 
After reviewing the account notes we do not have record of you calling in to report that your phone was not working to our repair department.  The service was connected on 11-12-14 at 8:04 am no installer visit was required.
 
According to our records your service was connected on 11-12-14 and you called in to disconnect the service on 1-7-15.  All charges are due and you will get a final bill for those dates of service.
 
It is never Cincinnati Bell’s intention to upset or frustrate our customers.  On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
 
[redacted]
Executive Care Representative
Cincinnati Bell Telephone