Star Office Supply

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  Cincinnati Bell did not give me a credit towards my May bill as they have stated. On my June bill I show a credit for Junes cable service, but not for May and have also received a late notice for May because I only paid $80. Which should have been what my bill was for. They have yet to resolve this matter.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I accept the fact that I should have kept better records with that being said I had assumed the calls are monitored. So although I do not know the exact dates I do have the call logs to and from Cincinnati Bell showing the length of the calls. I will return the modem/cable and pay off the bill so it does not affect my credit. However it saddens me to know that my husband and I have been with Cincinnati bell for a very long time and that we will move on to another provider that will understand that we should not be paying for service which we couldn't use. My advice to anyone is to keep detailed records of when they are having service issues. I'm not sure how a internet provider is not able to look at the usage and tell that the Internet continously was shutting down. 
Regards,
[redacted]

December 8, 2015
[redacted]
RE: [redacted]
Cincinnati Bell is responding to your Revdex.com complaint regarding your due date for video cancellation.
Per our phone conversations yesterday I have rescheduled the removal of the video service from your account for today 12/8/15. The internet on your account will remain active as you requested.
As a courtesy for your inconvenience yesterday I have also backdated the video billing to 12/7/15. You will see this prorated credit when your next bill prints on 12/25/15.
If you have any questions concerning your account or balance due you can reach me directly at ###-###-####.
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell I apologize that we have done so in this matter.
Tina
Executive Care Agent
Cincinnati Bell Telephone

Cincinnati Bell has no new information. All issues have previously been explained and address with the customer. Thanks. TinaCincinnati Bell Executive Office

My position stands as well. I do not think it is fair for Cincinnati Bell to charge me for services that I did not receive. I received my bill covering services totaling $173 plus taxes (190 Total) for February (2/4/16 to 3/3/16) on February 6. I changed my services on February 6 reducing the month’s total to $70.00 plus taxes to cover the cost of the services that I still receive from Cincinnati Bell. Difference in cost for the change in services provided by Cincinnati Bell is $100. They are offering $35.00. They are essentially charging me for services that I did not receive. Cincinnati Bell should realize that I am the customer and should be treated as such. I would appreciate someone from Cincinnati Bell with decision making authority contact me at ###-###-#### by Monday close of business to resolve this. If this does not happen, Cincinnati Bell will likely lose a customer of over 25 years. Perhaps I may also contact directly the Attorney General or other entity having jurisdiction over matters of being charged for services not received. My preference is to remain a Cincinnati Bell customer, but it is becoming apparent to me that Cincinnati Bell does not share this preference.

August 16, 2016
[redacted]
[redacted]
[redacted]
RE: [redacted]
Cincinnati Bell is responding to your Revdex.com complaint.
I have reviewed your account and notes. Per our records you called into Technical Support on 4/21/16 to report...

issues with slow speed, but upon a follow up call later that day you verified you swapped out the modem and everything was working to your satisfaction.
Cincinnati Bell has no record of further contact regarding slow internet speeds.
It is Cincinnati Bell’s policy to adjust our customer’s bills for any reported down time but since there have been no other reported issues no adjustments are applicable at this time.
If you are still experiencing speed issues you can reach Fioptics Technical Support 24/7 at ###-###-####.
It is never Cincinnati Bell’s intention to confuse or frustrate our customers. On behalf of Cincinnati Bell I apologize if you feel we have done so in this matter.
Tina
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have been flat out LIED to and was told I would be getting a call back regarding my internet. The speeds I am getting now ARE WAY SLOWER THAN BEFORE. THEY KEEP GETTING WORSE. THIS IS FALSE ADVERTISEMENT. I will sue Cincinnati Bell if you don't come fix these issues. 
Regards,
[redacted]

Dear [redacted],Cincinnati Bell is responding to the complaint that you filed with the Revdex.com concerning the final balance of your account. As you know, the final balance on your account is for a full month of service, despite disconnecting your service 3 days into the cycle....

Unfortunately, Cincinnati Bell does not pro-rate non-regulated services such as the Internet and television services you disconnected. Our policy on the proration of services is covered in Cincinnati Bell's Service Terms & Conditions which can be found on our website at any time. I do apologize if this information was not conveyed to you properly at the time of your cancelation. Since the representative that processed your disconnection did not mention that your bill would not be pro-rated, I am going to credit the full balance of your final bill as of today, 11/04/16.It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.Thank you for your business!Josh Executive Care Representative Cincinnati Bell Telephone

December 29, 2014
 
 
 
[redacted]
[redacted]
[redacted]
 
RE: ###-###-####,[redacted]
 
Cincinnati Bell is responding to your Revdex.com complaint.
 
I have researched your account notes and reviewed your bill. A receipt was sent...

to you via email at [redacted]. This receipt verified the negotiated bundle price of $148.86 for HomePak Lite telephone with 150 minutes of long distance, 30 MB internet, Preferred Cable, and [redacted].
 
The service was installed on 7/7/14 and your first bill printed on 7/11/14 for $157.26. This bill covered the first 3 prorated days of service 7/7/14-7/10/14 as well as full billing cycle 7/11/14-8/10/14. No payment was received on this bill.
 
Your service was cancelled when your port request was submitted on 7/21/14. You were issued a courtesy credit of $31.75 on 7/25/14.
 
The final bill printed on 8/11/14 in the amount of $126.52. Per our billing policy non-regulated internet and cable service will not be prorated on the final bill. The regulated service for home phone was prorated. You were issued a credit of $20.85 since your home phone was only on for 10 days of the billing cycle (7/11-7/21).
 
The final balance of $126.52 is valid as is our policy to bill one full month in advance for cable and internet service. This balance reflects the courtesy credit that was issued on 7/25 as well as the credit for prorated landline service. No further credits will be issued.
 
If you have any further questions regarding this bill or if you would like to make a payment you can reach our Billing Department at ###-###-####.
 
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell I apologize if you feel we have done so in this matter.
 
[redacted]
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  I have received the check in the mail.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I would like to thank Melissa for her response. I am waiting for answers from her team members that she requested. When we hear from them, I will hopefully be able to mark this complaint as being resolved.I appreciate the reduced rate. However, as I mentioned before download speeds below .5 mbps basically render the internet un-reachable. And I am not talking about high bandwidth applications such as [redacted] or [redacted]. Just banking and investment sites like [redacted] and [redacted].On 9-6-2017 I ran 15 surf speed tests. I have uploaded the graph. As you can see only 5 of the 15 were above 2.0 mbps. 6 tests were below .5 with 1 as low as .2 mbps (No Internet service). Hopefully CB with view this as an "outage" or "broken" and take what ever steps needed to fix it. I have been a CB customer for a long time and I can't believe they would provide service as bad as this or knowingly let it go unresolved.I look forward to a acceptable response to reconcile this issue. All CB employees that I have interfaced with have been very courteous and professional.
 
Respectfully,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]
Please accept my appologize for the delay in following up with you. I mailed the newest Life Line Application May 20th.  Hopefully the fourth request will make it through Cincinnati Bells system and be approved.[redacted]for mother [redacted]

Per my conversation with the customer this complaint has been resolved.

September 10, 2015
 
[redacted]
[redacted]
[redacted]
 
RE: 513-931-2[redacted], [redacted]
 
Cincinnati Bell is
responding to the rebuttal that you filed with the Revdex.com
regarding Pricing from April 21st, 2015 for your CBT account.
 
The difference in the quote that was
given from what is being billed is the pricing for the additional line.  We are not able to rate an additional line
free per our regulatory guidelines. 
 
Cincinnati Bell would never
intentionally or deliberately
mislead a customer.  We are sorry to hear
that you plan on switching your service to [redacted].  Please keep in mind that we do offer more dependable
and reliable service. 
 
It is never Cincinnati
Bell’s intention to upset or frustrate our customers.  On behalf of Cincinnati Bell, I apologize if
you feel we have done so in this matter.
 
[redacted]
Executive Care
Representative
Cincinnati Bell Telephone

[redacted]
Revdex.com #[redacted]
Account #[redacted]
 
Dear [redacted],
 
We have received and reviewed your concerns with your Cincinnati Bell account # [redacted] and the Priced for Life.  All information is the same.
PFL (priced for life) rules state that customers cannot make any changes to bundle, not available on promotionally priced home phone and internet monthly service plans.  Your internet is under promotional rates and you have also made changes to the account that has lowered your price point. 
It is never Cincinnati Bell’s intention to upset or frustrate our customers.  On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
Cincinnati Bell considers this issue closed.
Thank you,
 
[redacted]
Executive Care
Cincinnati Bell

September 22, 2016
[redacted]
[redacted]
[redacted]
RE: ###-###-####,[redacted]
Cincinnati Bell is responding to your Revdex.com rebuttal.
As previously stated Cincinnati Bell is no longer going to upgrade or replace the outdated copper lines which are currently servicing you since your area has already been upgraded to Fioptics services.
This was again explained on 9/9/16 when you spoke to Josh in Executive Care. Josh also advised if you upgrade your home phone and internet you are not required to take Fioptics video services since we cannot offer the RF overlay service you wish to have.
Per the notes on your account Josh was attempting to connect you with a local sales representative to go over speed and pricing options for a Fioptics home phone and internet bundle but you ended the call.
On behalf of Cincinnati Bell I apologize about the service and speed issues you are currently experiencing but the service upgrade is the only solution available.
Cincinnati Bell considers this complaint closed.
Tina
Executive Care Agent
Cincinnati Bell Telephone

April 18, 2016
[redacted]
RE: [redacted]
Cincinnati Bell is
responding to your Revdex.com complaint.
I apologize for any
inconvenience you experienced in requesting a new...

promotion for your 30 MB
Fioptics internet service. Per our records you were offered a new promotional
price of $62.98 per month when you spoke to customer service on 1/30/16 but this
offer was not accepted. Per the notes on your account you wanted to think about
it further so no account changes or new promotions were added.
Your account was cancelled
on 2/8/16 and the final bill cycle ran from 1/19-2/18. Cincinnati Bell does not
prorate the final bill for non-regulated internet and video services. This
policy is specified in the General Terms and Conditions as follows,
Cancellation Billing Policy: The monthly charge for service will not be
prorated for the final partial month of service. The full monthly service fees
will apply, even if your service is active for only a partial month.
Per this policy your final
current amount due of $84.62 is a valid charge. If you have any further
questions or concerns regarding this balance or would like to make payment you
can reach Cincinnati Bell’s Final Bill Department at ###-###-####.
It is never Cincinnati
Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati
Bell I apologize if you feel we have done so in this matter.
[redacted]
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Regards,
[redacted] This response confirms my suspicion that Cincinnati Bell is failing to completely resolve this issue because they want to (try) to force me to purchase fiber optic internet service.  I intend to file a complaint with the FCC.

Hello,  I have personally sent an email to the director at the outside collection agency - [redacted] to have this removed from the credit report. I will let you know on your ###-###-#### as soon as I get an update. I do apologize and I am working to get this resolved as soon as possible. Please call me ###-###-#### option 2 and ask for me and I will be glad to talk to you.
Thanks,
Melissa

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
THIS MATTER IS NOT CLOSED..... THE FIRST RESPONSE FROM CINCINNATI BELL CLEARLY STATED HOW THIS ACCT SHOULD HAVE NEVER BEEN SENT TO COLLECTIONS IN THE BEGINNING. SECONDLY, WHY DID I HAVE A BALANCE AND WAS ABLE TO RESTART SERVICE AGAIN????? I WAS NEVER NOTIFIED OF PAST DUE FROM THIS ACCT#[redacted], THIS WAS NOT THE ACCOUNT THAT WAS  SENT TO COLLECTIONS, IT WAS THE WRONG ACCOUNT. THIS IS NOW ON MY CREDIT REPORT SO THIS IS NOT JUST A MINOR ISSUE FOR ME. IT LOOKS AS IF  I DON'T PAY MY BILLS, AND I DO!!!!!!! I DO NOT APPRECIATE THE NEGLIGENCE AND UNPROFESSIONAL ISM DEALING WITH CINCINNATI BELL AND THIS SITUATION. IT HAS CAUSED ME A LOT OF STRESS AND MENTAL PAIN.. I AM REQUESTING THE Revdex.com TO DEMAND THIS ACCT BE REMOVED FROM MY CREDIT FROM ALL 3 CREDIT BUREAUS BECAUSE IT SHOULD HAVE NEVER BEEN SENT. I WAS NEVER NOTIFIED OF PAST DUE BALANCE, ESPECIALLY WHEN I HAD NEW SERVICE WITH THEM. I NEVER GOT BILLS. THE BILLS THAT WERE SENT TO ME DOES NOT HAVE ANY OF MY PERSONAL INFORMATION OTHER THAN THIS ACCT NUMBER, IN WHICH COULD HAVE BEEN FALSELY CREATED. I DO TRUST NOR BELIEVE CINCINNATI BELL TO BE A ETHICAL OR TRUSTWORTHY COMPANY. I WISH TO HAVE THEM INVESTIGATED INTERNALLY RE: COMPLAINTS OF SIMILAR SITUATIONS. THANK YOU.
Regards,
[redacted]