Star Office Supply

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I would like to know when I can expect a phone call like you mentioned? I thought it would have been ASAP but that doesn't seem to be the case. 
Regards,
[redacted]

An adjustment for the total of $264.51 for the invoice #[redacted] has been completed. No further billing should be received for this invoice.

October 12, 2015
[redacted]
[redacted]
[redacted]
RE: ###-###-####
Dear [redacted],
Cincinnati Bell has reviewed your account. Your new
provider sent the order to Cincinnati Bell to port out all of your services. It
was their error not...

Cincinnati Bell’s.
The information provided to you is correct. Zoomtown is
not available at your home any longer. Fioptics is your only option with
Cincinnati Bell. To access your emails you would need to add a fuse/zoomtown
email account to access your emails. This is billed to a credit card and is
$24.99 per month. This is the only option.
It is never Cincinnati Bell’s intention to upset or
frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel
we have done so in this matter.
Sincerely,
Rhonda
Executive Care
Cincinnati Bell

January 13, 2015
 
[redacted]
 
RE: CBT Account #[redacted] & [redacted]                
 
Cincinnati Bell is responding to the complaint that you filed with...

the Revdex.com regarding two separate Cincinnati Bell accounts.
 
After reviewing the notes on the accounts here is the information that we have on file for the accounts: #[redacted] was ordered on our website on 5-21-14 for service at address [redacted].  The order was completed on 6-2-14 by a technician.
 
[redacted] was ordered 2-21-14 for service at address [redacted] this order was placed and a picture id was provided since the customer refused to give social security # at the time of the order.  Order completed on 3-28-13 by a technician.
 
Which account was yours?
 
Please send me a lease document or electric bill in your name showing the address that you resided at between the dates of 3-28-13 to 6-2-14.
 
Please fax to ###-###-####
 
Once I know which account is the correct account I can verify that the modem was returned and have that issue resolved.
 
It is never Cincinnati Bell’s intention to upset or frustrate our customers.  On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
 
[redacted]
Executive Care Representative
Cincinnati Bell Telephone

[redacted] per our conversation the Revdex.com complaint is resolved.
Thanks,
Melissa

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10997267, and have determined that this does not resolve my complaint. The letter from
Regards,
[redacted] Cincinnati Bell is responding to your Revdex.com complaint.I have been advised by the sales manager at the [redacted] location at the original point of sale the 2 [redacted] phones were rang out free per the 2 year contract discount [redacted] was offering. The phones were then later returned through the system and rang out using the [redacted] program, in which there is no money down for the phones, except for sales tax, the phone is then billed in installments on your monthly statement from [redacted]. The sales manager has advised this was done by your request so you would receive the monthly service discount on each line [redacted] honors to its customers that take advantage of the [redacted] program rather than sign a contract. There was also a credit of $180.44 issued to your Cincinnati Bell account as a courtesy for the confusion regarding Cincinnati Bell services being billed one month in advance. I apologize if there was any confusion or miscommunication during this transaction. However Cincinnati Bell is unable to waive or adjust any terms, and/or charges or fees incurred on your [redacted] account.It is never Cincinnati Bell’s intention to confuse or frustrate our customers. On behalf of Cincinnati Bell I apologize if we have done so in this matter.TinaExecutive Care AgentCincinnati Bell Telephone                                   �...⇄ So they admit that the phones were originally  rang out free per 2 year discount. then for some reason they decide to return them to the system and rang them out using the [redacted] program. all I can say is the sales manager is a lying ae. we never requested this. the only reason we stayed with [redacted] was the free phone. otherwise I was gone. as it was also stated there was a credit issued because Cincinnati bell billed us one month in advance not as a courtesy. so I guess paying $1000 for 2 phones is such an honor to be able to use the phone number. military taught me nothing is worse than liars and thieves.

May 25, 2016
[redacted]
RE: [redacted]
Dear [redacted],
This letter is in response to the complaint that you filed with the Revdex.com regarding your email address.
Per our records the email address has been reactivated with...

the new Q account. I am showing the following email addresses are now active.
[redacted].
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.

Melissa
Executive Care Representative
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Regards,
[redacted]

April 21, 2015
 
 
 
[redacted]
[redacted]
[redacted]
 
RE: 5[redacted]
 
Cincinnati Bell is responding to your Revdex.com complaint.
 
Our Buried Wire Department has informed me that your temporary drop was buried and...

completed on Friday 4/17. I attempted to contact you on your can be reached number yesterday to follow up on this but I have not received a call back.
 
I apologize for any inconvenience this has caused and I have documented your experience. This has been forwarded to the Executive level and is being addressed.
 
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell I apologize that we have done so in this matter.
 
[redacted]
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Now that they want to dismiss me like they never made money off of me, when I was a customer.  My goal is to get as many Cincinnati Bell customer to change their provider, if it's internet, fioptics whatever I can get them to take away from Cincinnati Bell that will be my mission.  I 'm going to show this complaint and hopefully many of Cincinnati Bell customers will change.  Close the complaint.
Regards,
[redacted]

Your service was down due to a cable cut in your area. Is the service back up and working the cable has been repaired?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  Regards,
[redacted] We will be honoring OUR PART of the 2 year agreement. Congratulations on alienating a long-time customer.

Per our conversation 1-18-17 this complaint has been resolved.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
There was no notification when the fiber optic was installed that there was any battery replacement required.  Also, we were not told that the phone line would be fiber optic, just the cable TV.  The homeowner is an elderly widow with a [redacted] system that cannot be without phone service.  Cincinnati Bell is attempting to take advantage of the elderly with this type of recurring maintenance requirements without notification.  We are not satisfied with the answer.We await further response to this matter. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   [redacted],Again thanks for your efforts to get my bill adjusted with Cincinnati Bell.As part of the agreement, I was to receive credits for June and July of $41 each month.  This has not been reflected on my bill.  The May bill had been adjusted previously but June and July remain to be adjusted.Thanks so much.[redacted]-Home

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  The email Cincinnati Bell provided was never valid! Therefore, contract is invalid!Regards,
[redacted]

September 22, 2015
 
[redacted]   
[redacted]  
[redacted]  [redacted]
 
RE: CBT Account – [redacted]
 
Cincinnati Bell is responding to the complaint that you
filed with the Revdex.com concerning...

your email address.
 
Per our phone conversation today the email is now
working. 
 
It is never Cincinnati Bell’s intention to upset or frustrate
our customers.  On behalf of Cincinnati
Bell, I apologize if you feel we have done so in this matter.
 
Cincinnati Bell is considering this complaint to be
resolved.
 
 
Melissa
Executive Care Representative
Cincinnati Bell Telephone

Customer ported number out to [redacted]/[redacted] on
09-20-16. 
Contract didn’t expire until 06-21-17.  Charged
termination fee with taxes is $470.37 plus past due amt.  Total bill
$557.45
Customer called in December 2016 and complained about the
termination fee. We...

emailed copy of contract to customer. Contract auto-renewed
5 times since he signed the original contract about 7 years ago.
01-31-17  He spoke to his Acct Mgr, Brandon W. and
was advised termination fees would not be waived.
2-1-17 Judy A. (Collections) called and left message on
customer’s voicemail to try to make a settlement payment with customer. 
2-1-17 Customer filed Revdex.com complaint.
Final Decision:  No Adjustment, Customer is responsible for termination fee.

We tried to call the customer, but unable to reach them, we left a voice mail and setup another callback for the customer. Here is the ticket number for reference [redacted]